Macdonalds in Amber Valley

I ordered through the McDonalds app. Half of my order was missing, what arrived at all was stone cold. When I called to complain, they told me to chase down uber, who delivered the order. When i told them that I ordered through McDelivery, not Uber they refused to give a refund, in spite of the fact that their own Terms and Conditions states that the responsibility lies with the restaurant.

Yet another delivery of cold food, so yet another phone call to the restaurant! Advised (again) to log on to the App, go on to the chat and ask for a refund! The chat told us to contact the courier! Passing the buck again! I obviously never learn - but this time I really mean it, I just won’t use them again!

The cafe on the precinct has closed. So I thought it would be quick to nip to mc Donalds Wanted a bacon roll and cup of tea ,while waiting for a train . Ordered from the machine to pay at counter , as I wanted to pay in cash .There was no staff at the till, so I thought they would fill my order and then I would pay. All they seemed bothered about was filling bags for delivery. People came in behind my and their number was called out and they got their order, I assume they had payed at the machine , when it reached four numbers past mine I put my order ticket on the counter and left. I dont even think they noticed A complete waste of time.

Would rate this place 0/5 Went through the drive through and the girl on the speaker wouldn't allow us to talk and she kept rudely interrupting. When we got to the pay window she changed the wrap meal to a singular wrap, we told her it was a medium meal not a singular wrap. She told us it was the meal, then we got to the main window and they didn't give us chips so we told them and the girl rudely slams the window open and says it's our fault when the incompetent women messed up our order. So we had to go in speak to the manager and she stood there laughing.

They never get a simple order correct, orderd a hat trick meal ended up with a cheese ball share box? This mcdonalds doesn't even deserve a one star. Get your staff sorted

I never got what I paid for. Sometimes just a dip for a salad, but sometimes one of the main dishes. Terrible service and rude staff.” Do you really want this?” they asked when I realized there were no fries. Unfortunately, this is the only McD's nearby. Avoid if you got a choice

Always asked to pull up and wait when it is usually only myself wanting 1 meal. After waiting for a while, food delivered to your car window cold. Experienced this at least 4 times and will not be returning to use the drive through.

Ordered £37 meals. Items missing. Told to take pictures ???? No interest in customer satisfaction. Wont be ordering from them again.

My daughter has become accustomed to disappointment - no McFlurries again and items missing from the order, which we didn’t notice until til we got home! I called the Red (I use that term lightly!), and they asked me to come back - I asked if someone could just drop it off on their delivery, but of course, that’s not possible - it seemed an easy solution to me!

Terrible service. Always messing up orders and when you ask them is it all there and right they say “yeah yeah” too busy talking and messing about to care if your order is right. It’s not good enough at all!! The staff need sorting

I used my loyalty points to treat myself at mcdonalds Langley mill and used the mcdelivery service.. ive recently just recieved my mc delivery app order via uber , using the app . i even used my built up award points and ordermyself a tasty few treats , consisting of mc crispy , fries and a mini mc flurry my order number or code on the reciept is 7NWC-CTFZ-96YD i am honestly hand my my heart dissipointed and upset, the food after it eventually arrived was stone cold and i mean stone cold .. the mcflurry was melting too ive been unable to contact the langley mill store direct , uber eats wont answer the phone so ive taken to email I am 1.3 miles away from the store and a 4 min drive.... ONLY so no excuse for such a long wait and to receive STONE COLD FOOD and a poor experience i am totally gutted your ruined my saturday night in treat . i waited a age. and then got a miserable delivery driver, who was not aplogetic in anyway . IVE RANG UBER THEY SAY. THE DELIVERY DRIVER DELIVERED THE FOOD IN A ADEQUATE AMOUNT OF TIME.. MCDONALDS STORE MANAGER I EMAILED SAID ITS NOTHING TO DO WITH THEM I GOT COLD FOOD AND TO CONTENT UBER..... end if the day facts are facts 1.3 miles and supposedly 4 min drive. Shouldn't equal to nearly a hours wait and stone cold food and zero customer service from uber and mcdonalds. AVOID THEM..

What you see is not what you get! Cold food yet again - thank the lord for microwaves! Why do we bother? I’m honestly not sure! Very unusual to see the McFlurry machine working - that earned you the one star!

Comedy McDonalds. Fancy a milk shake or a McFlurry? You won't get one here. For pity's sake get the machine fixed! Every time I go the machine is broken. And while were here...... Pay attention to me when you're serving me and stop nattering between yourselves. Clean your serving hatch - it's disgusting. Don't call me "Mate". It's rude. take more care when you're building my burger. It would be nice to occasionally get something that looks like you care. I give up!! I'm off to Hucknall

Got told to wait in car park where it was full and about 10 cars waiting then half hour when by so I went to ask and they lost my order then another 20mins to get it with just a sorry then got the order wrong, god help this place

Today was a fourth time in row I had wrong or not completed order. 25 minutes waited and went home with the bag of wrong items. What happened if they will give a wrong food to allergic people? The idea of fast food was get something easy and quickly ( Langley Mill McDonalds will not give you anything easy and definitely not quick) Avoid if you don’t really hungry or check everything what you ordered.

With McDonald's, you generally have an idea of what it will be like. However, there is one exception to the rule which is Langley Mill McDonald's 1. The food is usually cold as was this order 2. There's usually something missing or wrong (in this case a missing burger) 3. This order was missing Ingredients (no mustard or onions on any burgers) 4. Stale buns 5. The state of the food preparation area was disgraceful on visiting. 6. They try to pass the book to UBER and give out the wrong phone number. 7. The manager became evasive and unhelpful. 8. The phone number given was for pending orders only. Took ages to find correct number on the internet to initiate a refund. Higher management/franchisee take note. Instore management need reevaluating and monitoring. All staff need retraining and incentivising. There are times when the food seems ok but never a great experience, the quality and service is seriously irregular nowadays. More often bad than just acceptable so, I won't be visiting this branch for a couple of years. Hopefully it could be great in the future.

Normally ok but on this occasion sent me 3 crispy wraps instead of grilled wraps, now might not seem a lot to complain but how does that happen?

Terrible absolutely terrible McDonald’s…. The staff don’t care and the service is shocking. This time we had a just eat order we was missing half the order. And even if you use the drive thu at Langley mill they can’t get that right either

Rubbish rude service - We ordered with Uber and only got part of the order. When we complained they told us there was nothing they could do, we asked to speak to the manager and was told we were speaking to the manager (we was not) and he put the phone down. We then called back and we were then advised to fetch the rest of the order, reluctantly I went to collect the order and spoke with a young lad who told me I couldn’t have the order because I had been rude. I asked to speak to the actual manager who did eventually come to speak to me, he apologised and gave me the order in the end.

Don’t waste your time! The wait in the queue is torture! But, to get to the ‘order point’ and find out that, once again, they don’t have the items you want, especially McFlurries! I’ve never known a McFlurry machine break down so often!!

Store closes at midnight but was closed when i arrived at 2349, after speaking to the manager at the drive thru window, he said they had closed because it was busy, except there was not a car or person in sight, very disappointed

WARNING! Do not use this McDonald’s, EVER! AVOID, AVOID, AVOID! How can a McDonald’s advertise a new McFlurry and, once again, the machine is broke! This happens all the time, never have milkshakes, ice creams or McFlurry’s and the other day, the coffee machine was...

I wish I could order from another McDonald's because no matter which app I order on there is always something wrong with the food order. This time I ordered 4 apple pie because there is always one missing bag was sealed so it’s not the...

I'll start this review by clarifying that I both had to endure the drive through and staff inside. The drive through has got to be one of the slowest I have ever encountered and that's saying something as my local is Somercotes! Carpark empty and...

Discusting ! So unclean . Tables not cleared at all bins spilling over . 1/2 the tables were littered with trays full of rubbish food on the floor and the bins were overflowing . We had to tell the staff to clean it due to...

Just been through the drive thru. Was handed my change in 5p and 1ps. The fella serving explained that was all he had. At the collection point I asked the manager(assuming, as she had a white shirt) if she could swap it for larger coins....

Absolute disgraceful service. Slow, cold, Uber deliveries wrong. Orders incomplete or totally missing. The drive thru is a joke. You wait for someone to answer you and they let 3-4 people through on the other ordering booth. The staff don’t seem to care when you...

Our last 3 visits here have been a disaster. On two occasions we have been stuck in the drive through only to be told when we were at the order part that what we want is out of stock. As these were the Mctasty on...

It's like an Uber reunion party, grotty snotbags flipping the burgers and slinging them in the box and forgetting orders

Just purchased 2 cheeseburgers, regular fries and a strawberry milkshake. Think it's vanilla, could be banana....can't tell. I cheeseburger OK, the other......well its a Bun with a slice of cheese. Impossible to speak to anyone at the unit or email, so see photo attached. Bloody...

This place used to be great for taking the grandchildren , I don’t know what’s happened but service is dreadful, orders incomplete , wrong . It appears to be that since accepting orders on just eat , Uber etc, the place just cannot cope. You...

Don’t think I’ve ever had an order from there that didn’t have something missing. Shocking place……..

Wish I had read all the reviews before frequenting this establishment! Used to come here with the grandchildren and crikey, how can a place go downhill so much!!!! Went through drive through, rude staff, cold food! Never again!

Left in a car line for 20 minutes stuck! … and then when I got home my order was wrong ?! Every time I go I’m waiting or they get my order wrong How difficult is a hamburger and fries??

Too long a wait in the queue as usual! Usually short of something we’ve ordered and order invariably wrong! Staff very pleasant but no apologies for wait or wrong order. Go elsewhere!

After going in the drive thru twice already this week to queue and be told no hot drinks then having to reverse, I decided to give it another try. 3 people were served in the other lane and left me sitting there i mentioned it...

always a great meal the staff are always nice and friendly food is nice and hot its nearly always full shows how popular it is

I’ve just been sat in the drive through for 20 minutes trapped because the assistants were messing about in the second booth with something 🤷‍♀️ Not telling us what was going on until I had to get out my car. There must have been about...

We had ordered a McChicken burger and a McChicken burger with bacon, a large fries and a medium fries with a small Fanta. It took 42 minutes to receive our food. To say that McDonalds is meant to be a fast food restaurant, that takes...

I recently ordered 20 chicken nuggets and a happy meal for me and my brother, the food was already 2 hours late and only the happy meal had arrived. And a few days after, we ordered again and what happened? They forgot my food again!!...

Just visited for a supposedly quick stop for an apple pie. Well let me tell you there is nothing FAST about this takeaway!! After waiting over 20 minutes we cancelled our order for 1 apple pie - YES 1 apple pie was all we ordered....

I recently took part of a delivery back as all of the dips (including paid for dips were missing - this has happened a few times before and I've never bothered, this time I had had enough). I drove to get the dips and took...

Currently sat outside waiting for our drive thru order. 32 minutes since we ordered. Around 25 since we paid. Shocking service

30 minute wait for a breakfast when theres no one else in the drive thru 🤷🏽‍♀️ I've never been here and not had to wait in the car park. Place is a joke

What has happened to this McDonald’s, 20 mins wait at the speaker box just to order food, then another 20 min wait on 2 chicken mayo saver burgers! Served 2 McFlurrys that were melted needed a straw to eat them not a spoon!!! The workers...

The service here is shocking, more so in the morning or early. Staff dont seem bothered in serving you and you can be left waiting 10 to 15 minutes for even a coffee on the drive through. They stand round chatting to each other as...

Once again, order incomplete and barely warm. 50 minutes for fast food including a 5 min drive there and 5 min drive back, 40 minutes for some fries,burgers,nuggets and drinks! Rubbish. Had to back for part of the main order. Rubbish.

Preordered a meal via the app. Asked the staff a couple of times if it was ready but they kept saying it was being prepared. Eventually spoke to the manager who did arrange for the order to be completed. I'd been there 50 minutes by...

I went into McDonald’s to order my food then was Rudely shoved away by a McDonald’s staff named Janet she was extremely rude to me and my friend saying we are banned from the restaurant for an incident that happend yesterday while I was at...

I took my boys to McDonald’s today, The car park was crazy as you couldn’t get in or out of it. I ordered it on my app, then waited in a bay. We were there 40 minutes waiting, there seemed to be just loads of...

Rang McDonald’s to complain today over the very poor service we’ve received today. Well no queuing for a change and we did our order on the app so we thought we would be in and out quick on a Sunday afternoon. What’s hard about 2...

Thought I'd give this place a second chance the other night. Bought two fillet of fish on their own and yet again this massively simple request containing only 4 items to put together looked like it had been assembld by someone who is optically chalenged...

I have ordered a McDonald’s I have waited over an hour and a half which isn’t a problem I messaged the driver HOUARI ( drivers name ) saying how long will it be he replied with “first I’ve just receive the order secondly it’s Sunday...

Ordered a meal for me and my brother. I ordered a Big Mac with a coke and fries. Turned up and have no fries, drink or dips just the burger. Rang up and they said I didn’t order a medium when I know I did...

While the food was reasonable, it was thrown together with no care. Main gripe is being told to move away and park up and wait for order & then see at least 10 cars pick up at the window. Also 4 drivers of delivery orders...

I am absoloutley sickened by the level of unprofessionalism and level of service I recieved here. I ordered two burgers one being the McChicken BLT but with no bacon on the 10th of November. Got home and sat down to eat it when I noticed...

the patties on the cheese burger and big mac are thinner now order whas wrong fries where cold drink had to much ice in it

Let’s begin with....Eva (customer care) was absolutely amazing.... bringing all backed up orders out to us in our cars while it was windy and raining, all the while with a smile on your face. McDonald’s could do with a few more Evas. I really hope...

The service was ok but the food was not there not fast food when I got the burgers they were cold and they had left the cooking instructions on the Apple pies they were 30minute out of time this has got to be one of...

Myself and the other half decided to nip down and make use of the free hot drink that was available on the app.. I’d gotten mine but there was some kind of issue sending through to the actual store, a young lad couldn’t be more...

i like mcds but everytime i go to this one the food is cold burgers was cold and the table next to me was dirty

I always choose to go to this McDonald's even though I live closer to another. I find I get better quality of food that's hot and fresh. The service is always great and the hostesses always find time to say hello. Yesterday they even took...

Had a really busy day so I had to stop by to pick up some food. The french stack seemed to be a good choice however was surprised as got my order within 2 mins and started munching on it. The sauce inside the burger...

Very regularly get orders wrong. Willing to correct them I grant you; but this still means people in the same group are eating at different times with a long wait, which kind of ruins the fast food aspect of just nipping in and out. Cleanliness...

On this visit once again the drive through was not available due to a till update. But along with this the customer service was awful. Very rude in the way they spoke to us and cut off their mic while we were still speaking.

Imagine being a regular visitor at all hours and counting how many time they've done more order right on ONE hand!..Nuggest, short on the amount and cold, burgers ordered with extra cheese with ZERO cheese, sausage and egg mcmufin with bacon and no sausage...why is...

Visited this place today 25/7 around teatime ordered by machine no print out of order no one knew how to sort it out food orders everywhere not organised items on floor no air con working people having refunds having to wait very disappointed wouldn’t visit again

Ordered a breakfast wrap from here but when it arrived it was cold. Mentioned it to a member of staff who was very helpful in replacing. Most of the meals I have had from MacDonalds recently have been very lukewarm.

The service here is pretty slow although better than last time we went. The drive through definitely gets priority. Having said that it's macdonalds so you know the foods good. Really bad for you but still delicious, especially the cheeseburger 😊

Went to collect a meal at 9.30 pm. Place wasn't busy. Got home and one veggie burger was missing also both dips for the other two meals were missing. So three meals were spoilt. Made a phone call and wouldn't refund. The only thing we got was a code for one burger but we had Three meals ruined. Tip. Take everything out of the bag to check before leaving or be prepared to have a sour taste in your mouth.

The service in this place gets worse, more interested in the drive through than in store customer's. Took ages to be served but the cheeseburger was delicious to be fair.

24/7 as advertised 2:35am. Tills are down. Can’t take orders even if willing to wait. Jake or Jay he changed his name half way. Was rude, didn’t give any valid explanation and was dismissive.

I’ve being going to this McDonald’s as it’s close to where I live. Lately every time I go the burgers are warm at best but mostly cold, it just shows when the cheese slice has not even started to melt!! Useually the fries are nice as is the milk shakes. I’ve even tried going at different times and always the same. Very disappointing.

Viv & I went shopping to Ripley, Derbyshire, we were staving hungry but the queue at Macdonalds was to long so we called at a local Hungry Horse, the waiting time for food was over an hour so we went hungry

A busy McDonald’s. I do go here occasionally as it’s the nearest one to home and called in 21st December in the morning for a breakfast wrap. Can’t fault the food but the car park was flooded and when I mentioned it to a staff member he said it always does that when it rains heavily. Come on get it sorted you shouldn’t need wellies to get a makkies.

McDonalds coffee was good, well priced and tasty. The burger was luke warm and we were both ill afterwards. I will not visit this place again. Food needs to be held at the correct temperature.

We popped in here for a late bite from the station, I can honestly say the standard of “food” using that word loosely was not fit for consumption. The cheese burgers and Big Macs were ultra thin with no taste, flavour and over cooked, the machine for McFlurry and milkshakes was broken. How McDonald’s can charge for substandard food in this day and age is beyond me.

We nipped in on the way by as the kids had been bugging us. Ordered our food and waited quite a while as they seem a lot more interested in sorting all the drive through out first rather than people who has actually bothers to get out of their cars lol. Worth the wait for a maccys cheeseburger though.

This busy cafe has friendly staff and service. Often busy but you never wait long. The car park is often full. Usual Mac Donald’s range of food. Also has a drive through facility’s

As a couple we walk to this fast food outlet 2-3 times each month. The staff are excellent and really helpful. We use the Automated ordering system and it is really quick and efficient. They bring food to your table and do so with good grace. In the area including Derby, this is the very best McDonald’s.

Delicious food and very good, quick service. Thank you we will definitely be back. Good to see they are getting rid of plastic straws too.

Been here a few times and each time it's far from perfect.. slow slow serve times after doing the superfast selfserve,cold coffee or heated on the surface of the sun coffee. Poor cleanliness on and around tables. Just not very good :(

Oh dear, if this chain cannot get its act together to serve food at the legally required temperature, then it should be closed down on the grounds of health and safety. The whole store seems to be staffed by teenagers, who appear not to be supervised, and if they are it's not working. Shabby indeed.

We thought we would give McDonald's a try knowing that they served the signature collection. What a mistake, this McDonald's could even make the simplest of foods terrible. What adds insult is when you raise this with the staff you get attitude and rudeness in return!

This is a great Mac Donalds restaurant with good service and the usual in the way of food. It's always busy so that tells you something. The drive through is well designed and you get good fairly quick service. Pay them a visit!

The food is always decent. I love the chicken selects and when they are cooked right they are delicious. I wish they would do more of a chicken fillet burger. That would be awesome

We visit this Mc Donald's and it's very good, the food is always fine and not cold like some Mc Donald's we have visited!!! The staff are friendly and the service is good.

brought fillet meal and fillet lukewarm fillet buns dry and not fresh eaten some of both fillets and some fries rang customer service no one at branch answered had to drive back from heanor to them and they said because i had eaten two halves and fries and no drink gave me refund of £4.85 when i paid £7.38 wow really bad service not happy

Es McDonald's en general, pero el servicio es malo, nos dan media un cartón completo para una grande y patatas fritas tanto sal como para ser completamente incomible!!! Estoy bastante seguro de que en un momento la empresa declaró que era disminuir la cantidad de sodio, niveles me da miedo lo contrario. La comida rápida no es una buena descripción de cuando hicieron esperar en las bahías pequeñísimo aparcamiento y increíblemente inaccesibles. Y siempre consigue perjudicar el más simple de los pedidos. Utilice menos sal en serio!!!! Es casi letal a veces!!!!! Un sistema de reconversión personal serio no estaría mal.

Muy popular cerca de Asda en Langley McDonalds Mill. Aparcamiento es particularmente irritante, mal organizados, difícil entrar o salir, pero aparte de eso, está abierto las 24 horas del día y es popular entre los lugareños. Conduzca a través de servicio es bueno especialmente que puede utilizar ahora pagar Apple, etc. El personal es amable y está a sólo un par de años, así que las instalaciones son limpias y bien cuidadas.

Speaking to locals, they were excited when Macdonalds arrived. God Langley Mill needs to live a little. Food is served under temperature, hot holding processes are not a suggestion, they are law! The staff is always young, and any parent knows we don't leave the children in supervised. Saying that, they are always happy, although a few steps in training have been skipped, so don't go off script with them , it dies not compute. Credit card machine is always broken, so you queue and then cannot pay, it's annoying when you have for cars in front of you, and cannot escape. Just look at the images of your food, and not what you are actually putting in your mouth, or you will be very disappointed, Google juicy hamburger pics on your tablet and keep that in front of you when you injest or you could look at this anorexic ,flattened , uninspiring been around longer than Bruce Forsyth patty, you are really eating.

Sirve MCDONALD'S muy buena comida y coca cola, si no quieres comer en hay un drive de piedra y cuando dices que no te voy lo puedes conseguir y luego conducir un poco y pagar luego esperar en el aparcamiento y la gente lo llevará a usted, así que no tienes que ir y te dan la comida.Incluso hay espacio para las personas en silla de ruedas, así que llegar allí y no esperar en el clima frío. Cuando hace sol se puede salir y comer porque hay sillas fuera.Incluso hay un protector en el piso donde usted puede jugar con sus pies y funciona muy bien.