Macdonald Compleat Angler in Windsor and Maidenhead

Lovely location very attentive staff

We recently held our wedding at The Compleat Angler Hotel, and while the location and food were incredible, we were disappointed by several key aspects of the experience. The event manager was unprofessional and dismissive from the start, quickly passing us off to more junior staff. We ended up dealing with three different coordinators, which created inconsistency. This lack of continuity was frustrating, especially as we had to step in and recheck seating plans and food orders on the day of our wedding – something no couple should have to do. The most disappointing aspect was the handling of our wedding cake. It was butchered when cut, leaving us unable to save any to send to family members who couldn’t attend. Additionally, two of our close family members were charged extremely high rates and were told they weren’t on our party list, so they didn’t receive the agreed discounted rate. Despite raising this, the hotel refused to rectify the situation. While The Compleat Angler Hotel is a beautiful venue, the food was second to none and the boat trip was lovely, the poor management and lack of customer care left a sour taste in our mouths. For such an important day, we expected better and wanted to share this honest review so future couples can be aware of what to look out for.

Wonderful anniversary lunch in this beautiful setting by the river. Lovely choice of dishes on the menu,perfect service. It felt very special,relaxing and luxurious

PARKING ADMIN - Attended a Wedding recently here, Please be warned parking here is required to logged on some form of iPad to prove you were guests, I and other guests saw no signage for this nor was prompted by anybody. I now have the stress of £170 fine for some admin created by the Hotel. I have asked the hotel for help as the company fining company have passed it on to Bailiffs but they they have said I need to write a letter to UKPC. A lot of Admin for something I am not guilty of as I was a guest. The wedding was lovely.

Can't beat the location. Room was fine although balcony door and balcony were tatty. Room service was poor, wouldn't take a dinner order at 7pm and just passed my call to the restaurant who didn't pick up. Tried to order coffee on the water side at 10am and was told it was too early to serve drinks in the garden, a manager going off duty stepped in. Room reserved with breakfast only to be charged £6 extra for scrambled egg and a small amount of salmon while the full English was fully included. I've always liked the Angler but it's losing it.

During a family day out, we decided to have afternoon tea and were drawn in by the lawn's beautiful views of the bridge and church across the river. However, the experience was underwhelming. The service and food were average, and the cost was exorbitant—over £180 for four people, including a 12.5% service charge. I wouldn't recommend it. In the future, I'd opt for a picnic from a local shop, as Marlow offers plenty of other charming spots to enjoy the scenery.

I spent the day at this venue as it was my son's chosen venue for his wedding. I'm a disabled driver and parked in one of the two disabled parking spaces. I spent the day enjoying my son's wedding even though this place is not very disabled friendly. Every time I wanted to go outside I had to have a flimsy metal ramp put down to get from the rooms to the outside. I'm gluten intolerant and my son specifically asked for gluten free food to be prepared for me. This I'm sure would have cost him a lot of money. I was given food that I was told was gluten free. I started to eat the food and was then told not to eat it as it wasn't gluten free. I was then left with no food and had to wait for random items to be bought to me one at a time. I had no idea what I was being given. I didn't want to say anything as I didn't want to upset my son and his wife. I returned home to then have a parking ticket sent to my house. I obviously ignored this as there is no signage on the disabled parking,my son had already asked if there was parking for his disabled mother and was told there was parking available. No one said anything about having to pay for the parking or to let anyone know we had parked in one of the spaces. The first letter told me I owed £60 if I paid straight away. I didn't pay so I then received another letter telling me it is now £100. I also was not going to pay that. I have now received a letter telling me it's £170 and it has been handed over to a debt collection company and if I don't pay it will go to court. I'm registered disabled and have a brain injury from illness. I have to live on benefits and this is how this company operates. No doubt my son would have paid a fortune for his wedding as I purchased a small bottle of water as it was about 30 degrees and very hot at a ridiculous cost of £4.50. Anyone who visits this location should be made aware of how they treat their customers.

The hotel is generally described as one of the best hotels, but the drawback is that it is a small room and there is no toilet, and the restaurant has very limited meals that do not rise to the level of this hotel. In terms of cleanliness and room service, it is very excellent, and all the employees of Indian nationality were wonderful in their treatment and service. I also cannot fail to mention the employee, the girl who I expect is of British nationality, who served us. I carry the bags, and there is an employee of African nationality who dealt with us very badly. Thank you

Geographically distinct hotel. Furniture is somewhat old. Staff are pleasant and helpful Regarding the restaurant and café, the workers are not good and need training. It was a good experience in general

Lovely hotel in a beautiful setting but the in house restaurants are very expensive. Some nice and more reasonably priced restaurants within easy walkway distance.

We just had lunch It’s an awesome place

Visited the Compleat Angler for a U3A meeting on Tuesday. Coffee and service was excellent as usual. We are made very welcome.

Good place love the tea with the sea view great experience. Lovely staff over there, Cladwell & Ria were very kind and helpful ask for their services 👌🏻🤍.

Clodwells and Ria were so helpful and they do everything with smile best place with beautiful looks

Today was a great day because of Hulya she was such an amazing person she was so lovely and kind with us and served us with a big smile and a big heart she made our day! Sending all love for her💛 And about the afternoon tea we love it both me and my family and the view was really beautiful.

Great position with views over the Thames. Good food and service. Our dog was welcomed too.

First class customer service and room. Location outstanding.

We went there to have a food. Food is good and not expensive. And you dont have to pay for carpark if you have food there. The view is amazing. If you are in Merlow, it is good to stop at this hotel’s restourant and have something to eat or drink.

A beautiful hotel setting unfortunately ruined by shoddy and subpar slow service and fairly average overpriced food, when you are spending the prices they charge you expect a certain high level of service which simply doesn’t happen, as it stands I could get better service and probably better food at any pub on Marlow High street. We had both dinner and breakfast here and both were very disappointing. The rooms again are nice but do not justify the price. Really would not recommend this hotel unless it’s for drinks.

Needs to address gluten free food better

A little slice of heaven in the UK! Stayed here for a wedding which was beautiful & well catered. The staff were incredible! The location is like being in the south of France & located on the river is perfect for relaxing on a summers day. The rooms were well done but some issues with lack of lifts for certain access requirements was a pain but swiftly resolved.

Beautiful location on the river surrounded by lovely English gardens. Unfortunately the hotel is a bit run down and has some challenges to support business travelers. There is almost no cellular service and in many rooms there is no wifi connection. For the price I would have expected better amenities in the room and some refresh of the carpets, bathrooms, etc. We all enjoyed the dinner there and the breakfast is really abundant. Prices for drinks at the bar are incredibly excessive and they don't even offer nuts or crisps to enjoy with your drinks.

If you want a nice surrounding then this is a great stay, if you want any level of service AVOID. This has to be one of the worst hotels I have ever stayed in for service. They are understaffed, the staff seem to have no direction & very little training. The food in the riverside restaurant is just tasteless, when I asked for Worcester sauce I was told they had none in the venue, yet I saw it behind the bar later. When I asked how the Shepard’s pie was made they said they didn’t use it. No draft beers inside & you are told to “go & get it yourself” from outside. I would not recommend.

Lovely location and hotel but on some shifts most of the staff could not speak basic English. Also, the front desk was frequently unattended.

My wife and I had the pleasure of eating at The Riverside Restaurant yesterday. The food, view and service were top notch and I couldn't recommend this place highly enough. After our meal we went outside to the beer garden where we were served by a lovely barman and once again the view was to die for. Overall a great experience and I will definitely be recommending to my friends and revisiting in the future!

Such a wonderful location! The hotel is situated right on the river Thames and is utterly charming. It is walking distance to the high street and most rooms have views over the river. You recieve a warm welcome when you arrive and check in was very smooth. The rooms are also charming but very tired and in need of a bit of a refresh. I spent 5 nights at the hotel and the housekeeping was average. Soap was not replenished, dirty glasses were left next to the bed and the in room dining breakfast menu disappeared after day one. Room Service was non existent after day one too with the phone just ringing out. The restaurant outlook is beautiful as it is right on the river, however the service was inconsistent and was dependent on who was working that day as to whether it was good or not so good. The food in the hotel is great and coffee too, they also cater to all dietary requirements which is good. The standout by far was the service from Chandou in the Riverside restaurant who went out of his way to ensure everything was perfect. He was polite and friendly and remembered my name, room number and the food I liked which was incredible given the amount of people he must meet each day. All in all I would still recommend the hotel if you don’t mind its few little quirks.

Stayed here in early June on a Monday. Location is great for exploring Marlow. We had a room overlooking the bridge. Comfy bed. Air conditioning. Black out curtains. Good service and easy parking. Drinks outside in the sunshine on the grass and overlooking the Weir.

First room toilet didn’t flush Stains on bedside lampshade in second bedroom Outdated tv Coffee machine in room which is a great addition but housekeeping didn’t replenish the pods

Poor outside service no table cleaning, overpriced

I had an exceptional meal at Sindhu, the flavours are exquisite. The staff are lovely and the view of the Themes is beautiful. I went for lunch and I would highly recommend it.

I didn't live there, but I tried the restaurant. Their atmosphere, service, price, and location are amazing 👍🏻

Am happy for this nice place and good service from chandru and hulya ❤️ It was wonderful visiting this restaurant for afternoon tea near the river side Definitely going to visit again soon

Love this hotel! We had a little balcony looking over the river/lock, stunning setting, so easy to walk into Marlow town centre, parking is free and the breakfast overlooking the river was fabulous. Thank you, we will be back!

Wonderful hotel in a perfect location. Appreciated the service of a 'Grand Hotel', the spacy room and the outstanding view on the river… Don't miss to book a table at the Sindhu restaurant, inside the hotel. Michelin starred chef Atul Kochhar has created an outstanding tasting menu. We'll definitely come to stay at the Compleat Angler again! Great experience.

Perfect rooms and position! Breakfast and catering food was less so

Excellent location and setting with beautiful breakfast rooms and outdoor courtyard with a view. Good food. The downsides are hopeless staff and amenities Toilets don't flush probably due to old drains We had shampoo, conditioner, shower gel we were still using in the shower room but the housekeeping took them all even though they were all more than half full and left no new ones. So bad for the environment. Called reception, concierge and room service to get shampoo etc as I was about to have a shower and no one answers in any of the lines So bad to go down to reception in the end. Breakfast we ordered and 4 staff repeatedly came to our table to take the order after we put in the order and ever time we had to explain we ordered. The breakfast arrived after 40 min. Breakfast staff are also incredibly slow to clear the tables and bring new cutlery and had to wait 10min before we could sit down to have breakfast It just seems a poorly managed hotel

The room and view was amazing and the breakfast great.We ate in the restaurant in the evening and the meal was ok,nothing special,a bit overcooked-chicken Milanese.

Had an amazing wedding, dinner and drinks overlooking the river and suspension bridge. Great service and food was tasty and good. Also booked this venue for our wedding. Wedding was on Wednesday and it was amazing. The staff were so helpful and attentive. Muhammed went above and beyond to make our day the best. Thank you to all the staff

Me and my husband popped in today on a whim as the weather was soo beautiful and we wanted afternoon tea. We were kindly greeted by a lovely lady named Hulya, oh she was delightful. So happy to see us and give us the best table with a beautiful view. She spoke to us about what we wanted and if anything was to be tweaked. Everything was amazing she gave us the finest foods. Really really a wonderful woman ans a credit to the company! We will definitely be coming back for dinner not only for the food but to see Hulya again!

Popped in to the bar on Monday morning for coffee in our way to lunch. Place immaculately presented and good attentive staff. Only after arriving home in London late that afternoon, did I realise I left a designer bag containing my passport, iPad and over £2k in Mont Blanc pens on a chair and left without it. I’m calling the hotel I was assured that the staff had picked up my bag and kept it stored safely until I collected it that evening. Once I arrived, I was expected and my bag was fully in tact. Compleat Angler staff were honest, helpful and brilliant. Restored my faith in customer service. Thank you to all of the team there.

Really enjoyed our first visit to The Compleat Angler in Marlow. We'll be back soon!

The Compleat Angler is a lovely hotel in a stunning location with helpful, friendly and cheerful staff. We had a really comfortable and spacious double room overlooking the Thames and the public rooms - lounge, bar, dining room and terrace - were equally well appointed. Highly recommended !

Lovely setting to have a meal, incredibly poor service. Time and quality aren't on the menu when it comes to this resuraunt. Everything is slightly too much for their wait staff. It is somewhat rescued by the kitchen as it was a very enjoyable meal, however, you would expect it at those prices. £250 for 4 people after removing service charge out of principle. Won't be going again.

Wonderful place for a memorable set lunch with beautiful view Vincenzo and Om were our servers and gave us impeccable service. We will definitely come again

We had a lovely, faultless Friday night stay in a four poster room. Our two dogs thoroughly enjoyed themselves, with the dog friendly staff and plenty of treats to hand. We were also given four sausages at breakfast for the dogs. Room was comfortable and the location is excellent for access to the town centre and dog walking park. We will definitely stay again.

The Complete Angler is in a lovley location on the Thames at Marlow. Access over the bridge can be a little daunting if in a large vehcle, to limit vehcles to under 3.5 Tons width restricors are in place at both ends of the Bridge. The staff at the Complete Angler are an absolute credit to the managment and Macdonalds. To a person, welcoming friendly very eager to please, and help ensure your stay is enjoyable and to your satisfaction. The only negative was once in our room it felt a little tired and the bathroom was not up to the standard you would expect at a Macdonald hotel. But I must enphasise the exeptional quality of the staff be they in the resturaunt bar reception or housekeeping.

Wonderful site, and wonderful service.

A perfect stay, perfect function and top notch service. The Events Team, including Gabriela, Sam and Evee, were helpful and efficient from day one, responding to every query and covering every detail. The Function team on the night, lead by Mo, couldn't have been more attentive and professional. Rashid and the bar team went out of their way to make everyone feel looked after, many of our friends and family mentioned this. Raj and the restaurant staff, and Chris the Concierge made us feel welcome when we were checking out the venue early on and during our overnight stay. Jess, Sarah and anyone else on reception who helped us out with various queries were super helpful and nothing seemed to be too much trouble. Thank you all. We'll be back!

A stunning venue in a lovely location along side the river in Marlow. Staff very friendly and attentive and a big shout out to Mo the Banqueting Manager - a great asset to the hotel, nothing was too much trouble. We will return

Hulya made our afternoon tea experience wonderful and the service and quality superb. I’m looking out for offers and vouchers as it is expensive for a family to just drop in for afternoon tea

Food, quality of room snd service were all impeccable.

Brilliant venue to stay, eat and attend events. Service was impeccable, reminding of how service used to be.

I have stayed here before great location, lovely hotel, fab room this time with a lovely view of the river. Just be aware, there is no chance of a night cap as the bar is never open late, but that is not always a bad thing.

Bed was a bit soft and full english breakfast could have been better. Ie back bacon as described rather than fatty streaky

Lovely hotel, room was great. Rather disappointed with the breakfast though, couldn't seem to order what we wanted, got a full English even though we only wanted the scrambled egg and some bacon, and could tell that it wad not freshly cooked to order, bacon very poor. Rather disappointing for the price.