Lux Lounge in Manchester

Went to watch el Classico with my wife (she is a regular client), we were seated and promised that the game will be displayed on all the TVs, well that was a lie because they started displaying it and right after 5 minute someone started changing the channel in a very crazy way so I had to watch the game in my phone . Bottom line : poor customer service and poor place that is not worth the hype, If I could, I would’ve gave 0 stars and congrats you just lost a customer.

Great sheesha and good vibe, highly recommend

Ordered £55 worth of food (for 2 people) and they charged for a cup of hot water (tap water from kettle). I mentioned this and they had said owners rule. The food wasn’t worth the price. The only plus was the service was ok (not great but ok). I would not be going back there but that’s just from my own experience

I had an amazing time at Lux Longe! The atmosphere is very nice and welcoming. The food was absolutely delicious — every dish was full of flavor and beautifully presented. What really made the experience special was the incredible staff. Everyone was so friendly, kind, and attentive. They made us feel right at home from the moment we walked in. Highly recommend Lux Langue if you’re looking for great food and amazing service!

Spotless, very friendly and caring staff, fresh food and relaxing atmosphere. Make sure you try the biscoff cheesecake 🤤.

Bader’s service is really good and it’s the best one going on he’s a really Hard working man 👍👍

The desi tea was very disappointing, but the patience shown by Asma was very commendable. She listened to our needs and was very helpful.

Very disappointed with food , spent 100£ dinner for two and both were not happy

Good vibes. Tasty food Perfect service

The place is bad and the service is very bad

Tuve una experiencia decepcionante en Lux Lounge Manchester. Los precios no eran razonables para la calidad del servicio prestado, y el servicio al cliente era deficiente. Me cobraron de más varias veces, lo que fue frustrante, especialmente como cliente habitual. Espero que aborden estos temas para mejorar la experiencia de otros.

Best place for a shisha in Manchester. Flavours are good and the pink tea is amazing. The customer service from all the staff is brilliant but Asma always remembers us and looks after us. No complaints 5* all day.

Brilliant service, nice relaxed atmosphere. The staff are really nice and friendly esp Asma Highly recommended

Excellent service ...Brilliant food..

He estado aquí varias veces y siempre lo he disfrutado. Es un buen ambiente relajado y como mujer me sentiría cómoda viniendo aquí sola, a diferencia de la mayoría de los otros lugares de shisha en los que he estado. No he comido la comida recientemente, así que mi reseña se basa solo en la shisha, las bebidas y el ambiente. Nunca he tenido una mala shisha aquí. Los batidos son geniales y el personal es acogedor y amable. Suelen mostrar partidos de fútbol en la televisión, lo que es genial para mí. Los baños están muy limpios y cuidados.

I had an amazing time at Lux Lounge! The food was absolutely delicious, and the shisha was top-notch—smooth and flavorful. The atmosphere is perfect for relaxing with friends, and the service was spot on—attentive. Definitely one of the best shisha lounges around. Can’t wait to come back!

The best Shisha in Manchester service it’s so good and food it’s will always I order the pasta I’m in love with lux

Amazing hospitality from all staff everything was perfect

Definitely the staff is too rude and unprofessional. Prices are too high and with tasteless food. I will never go again.

£10 for a mocktail?! This place is really expensive, the menus have the wrong prices (old) and are misleading. There were no menus at the tables. The menu at the bar has out of dates prices, as do the online menus that the staff directed us to use. If you see one drink described as "virgin mojito", and another on the same page described as a "strawberry mojito", you expect a cocktail not a mocktail. Plus they are really very expensive for a mocktail, more expensive than the mocktails at The Ivy (Spinningfields) or Malmaison!

Stay away from this place! The staff are incredibly rude and lied over the phone, forcing us to buy more sheesha than needed. When I asked to complain, the guy told me to hurry up and go somewhere else, saying it's their rules. If I don't like it, I should go. There are so many cafes in Manchester, and this one is definitely one to avoid. They don't care about their customers at all. Super rude, one big mess, and a waste of time. I've told our big community of friends and family to stay away too. 0 stars!

Over-priced (a small water bottle £3 and no free tap water!!). Tasteless decor and bad music. Insists that you should order two shishas between 2 people!

I went there last night, and I ordered a ceam garlic prawns pasta, the best pasta I had ever seen so delicious. I ordered as well kebabs it was nice as well I would to thank the chef for all the food he made 😋 😀 😊.

Great place. Been here in the day and evening. Smooth smoke, good selection of flavours.

Just wow ! Lovely decoration & lovely staff! I totally recommend this place, make sure you check out the food and I can’t wait to try their shisha ✅✅✅

I love the place it was nice and the staff were nice and kind aswell

Counter staff were brilliant however other staff were not friendly at all

We come here almost weekly it a nice atmosphere with friendly staff. The food and shisha is so great👌. I suggest it strongly.

Best Service in Manchester ❤️❤️👏👏👏👏

Amazing place with great people, Staff are amazing! Defo recommend!! Perfect for chilling out with your friends!!

Poor service, blond girl at the till she was so rude to us the worst place I’ve ever been

Great vibes, Desserts are nice Shisha not too bad,

Lovely place nice atmosphere and lovely staff highly recommend it

Fav spot in Manchester, amazing service every time especially Hazem, Asma and Zaid x

beautiful place, the food is wonderful and the attention of the girls is charming, I recommend it 100%

Excellent service we love this place

Best shisha place! So nice and lowkey! Best service the staff treat u perfect x

Very nice staff and friendly and they’re very welcoming. Always a great experience when I come lux lounge

Thoroughly enjoyed my evening at lux lounge. The service was fantastic, the food was really good with a great selection. Will definitely be visiting again very soon

My second home! Sheesha in here is outstanding! Lamb chops us my favourite 🤩

My top place in town! Food is excellent and drinks are so tasty ❤️❤️❤️❤️❤️

No respect for customers and terrible service. Much better shisha places in Manchester, girl at the till was very rude, don't waste your money here.

Love the style and shisha! Millionaire is the best one, Cocolada very freshy! Good customer service

Top shisha place in Manchester! Lamb chops is my favourite and Mojito

Very nice place, very good food with a lot of variety, and shisha amazing, staff very nice and helpful ☺️

Extremely rude blonde girl at the till with an attitude, had to change the shisha twice, poor service. Shisha tastes like coal and place is over crowded. My friend also asked for a tap water and they brought it first, second time they said no you have to buy it, yet they serve alcohol and refuse you tap water. Place should be shut down.

If you are looking to enjoy your evening this is the place to chill and have shisha with an amazing atmosphere 💯

Regular spot for the weekend, service always good. Shisha is good. Can’t go wrong

Best service and experience in here

Very good Customer service and they have the best shesha in Manchester Thank you lux

i been in lux was everything amazing the staff evry nice i will be back aging

Highly recommended staff are really nice and good music and vibes

Very good costumer service and I recommend it

Best place to be lovely service and friendly staff will definitely come back again

Lux team and the service was outstanding, food and drinks were excellent, I was so pleased with the service I received from LUX.

Lux is amazing, top class service whenever we come. Staff are great and always on hand to our needs.

this is my second home! i love all the people who’s working in there! and i can’t live without their Special Mojito! it’s just addictive! their best shisha is Saphire!

Amazing time with friends, very delicious food, holiday mood and amazing staff

Lovely place the staff are very helpful and the shisha is the best in Manchester

Food is very expensive it does not taste good and also for three people you have to order two shesha.

Definitely rude staff, everything is so overpriced for food that is not even tasty. For three people you have to get 2 Shisha. Never going back there again.

Decent Shisha, always sport on, gets busy!

Disappointed in my recent visit here. You'd think they are doing you a favour by you visiting their establishment. Rude staff and extremely overpriced. Will not be returning.

Where to start over priced food. The hummas and pitta was literally cheap pitta creamed hummus no effort in presentation. Fruit platter was terrible with bruised old apples and bananas not worth £12. It’s busy so clearly liked by the locals. If you’re looking for a nice Shisha lounge this isn’t it. Unfortunately such a shame.

Good atmosphere, great for chilling and chatting with friends. The staff are very nice.

Perfect for a weekday evening! Good food, polite staff, amazing ambience and excellent music with the football on too!

Amazing place to chill out with friends.

The best place to smoke shisha in Chorlton, the atmosphere is amazing, food is delicious, service is excellent. I recommend visiting. It’s my favourite place to enjoy time with friends.

It is the best place to hang out with friends. Staff are very polite and professional. Food is amazing and the atmosphere is lovely. I really recommend this place.

New year Eve. Not a good value for the money. Over priced, over crowded. very small table given for a dinner. The advert mentioned 3 options, but only the highest price offered. Belly dancer mentioned over the phone but this wasn't on the night.The size of the soft strawberry drink doesn't reflect £9. The shisha is £20 but they charged £25. Menu wasn't provided to order which is very strange! Very disappointing experience

Reqlly nice looking place inside kind of reminds you of being on holiday, it was really good place to chill until they stopped selling alcohol now it only is a shisha place ,, basically they got terrorised by the neighbours who live opposite so much they hung there alcohol license up . Instead of being men that they are and telling people to not go outside and make noise even after they closed the outdoor area off and ripped it all apart so no one could go out and drink .. they ruined the place.. well I guess it was only good for one thing . When that blag of a virus Covid blew over when all the panickers stopped panicking they was one of the first places in Chorlton to reopen and sell alcohol so of course everyone was there lol , not been back since they stopped selling liquor. If you want good food don’t go there go further down the road to olive and thyme or even Dixie chicken hahaha

I love this place! Especially the warm friendly service from the staff! Patricia is always ready to greet me with a big welcoming smile and attitude, from bar staff ( Ergle ) to floor staff, ( Zaid, Ali, Asma) I always feel taken care of and nothing is a problem, it’s a pleasure to spend my evenings here! Great atmosphere 🤩

Best Shisha loungh in Manchester, brilliant team

Great Atmosphere...The lady Eva is my best one she is so friendly...Love this place best shisha in manchester lux lounge ❤️

Fantastic shesha fantastic vibe and food and majitois and great vibes Eva great manager top services 10/10

The lady Patricia that serves me when I visit this lounge is so lovely. Love coming to this Shisha lounge when she’s here. I recommend this place to anyone who wants to have a mature chill. :)

Grilled salmon is the top favorite in here. And Hazem is the best in the place! Best place in town!

Service is very good, always with a smile. Shisha is on point and serviced often. Food is very nice. All round nice place.

I love this place, the shisha is always best, and the atmosphere in here is amazing! my number 1 place in Manchester! try their Chicken Shawarma it's delicious 😋

Excellent atmosphere. Highly recommended

Very rude staff and they're very greedy, you order enough but want you to spend a fortune to sit. Overrated place and not worth it, there are other alternative places that welcome you with a smile. Avoid, avoid, avoid!

I’m very disappointed in their service. I’m a regular customer but have been treated in a horrible manner by the lady serving there. We were there as a family but she obliged us to get many Shishas while we already ordered drinks, deserts and Shisha. I don’t recommend this place at all. Very unprofessional and univiting.

Informed at the door that no children allowed due to the smoking. Would be a good thing to make a space for families. Very poor as we used to come here regular.

Nice place for sheesha never tried they food . Abit pricey for the sheesha but nice place

Good shisha lounge, nice atmosphere, drinks & food is over priced. Good staff

If you want great food, drinks, desserts and Shisha in one place! Then you should only go to Lux Lounge! They have the absolute best of everything, the team there are so professional and friendly, the atmosphere is amazing Best place for breakfast, Lunch and dinner! They are just amazing! Thank you for your service!

Great place beautiful atmosphere ,top quality food and shisha

Breakfast was awful! Is not recommended at all! But shisha and dessert are good 👍🏻

Best resto/shisha place. A bit pricey but the food is amazing, we had prawn chicken strips taboule, chocolate cake juice and shisha. And everything was super super. Will be back next week.

Lovely food and service staff was so helpful 10/10

all want to say wow the shisha was so cool original tobaco & the food was so lovely the staff was so helpful

Bad review, worse service ever, the staff got something wrong in their head we walked at the place to order some food at 2 pm knowing that i have to pick up my kid from his activity at 4 pm . We reach there we placed the order and the guy came twice to take the order after one hour of starvation we didn't receive neither the food neither the drinks , i have being the nicest customer as i can speak the staff language so i communicated with their Owen language for better communication but still they didn’t get it neither in English neither in the other language, they humiliated us by lying in my face saying to another customer that i have just ordered now at 3 pm, the other thing that i didnot like about this place is that the staff talking bad about each other claiming that the other person is new to the lounge, and he not speaking English when i spoke clearly about what we ordered exactly twice,in the end all what they could say , the chef the guy in the till a worker all of them embarrassed me by saying leave leave in front of all the customers waiving and laughing goodbys, i have a very stressful experience i even burst to tears when reach to my car never going back there again .

Lovely people and a pleasant atmosphere!

This is our favourite place to hang out with our close family friends. Exceptional food, remember to try salt and pepper potatoes and Bolognese pasta. Lamb kebab is awesome too. Thanks Sam & Kash for introducing this place to us!

Worst service ever. Came with two other people(3total) and ordered a shisha with few starters and we werent allowed to sit unless we ordered another shisha or more food. Rude owner who did not even compensate or make us feel comfortable or welcomed.

Rude woman that was taking our order.

Absolutely divine experience from start to finish, impeccable service can’t fault it. Me and the Mrs were treated like queens 👸🏼 Best Shisha this side of the Middle East, we went for the moonlight berry with an ice pipe 💨 Thanks for having us mr Lux !! See you again soon

Shisha is really good here with a great atmosphere and attentive service. Drinks are nice too. Food is alright but a bit pricey for what you get

The food was amazing and the drinks too . Excellent service even when it was busy thumb up to the staff and the owners I would highly recommend it

Nice and lovely ambience Good place to chill