Based on 1.033 opinions finded in 1 websites
Opinions
We were served by Soufyane who was the perfect host - smart, extremely friendly and totally professional. The food (we opted for the two-course lunch) was superb: fresh ingredients, beautifully prepared and served. We had a glass of red wine which complemented the food perfectly.
bobhood . 2024-10-16
MORE AT TripAdvisor
Great service from Idriss, lovely food and a great atmosphere. Ordered the specials which was definitely worth it and was never left waiting for service.
Rosie D . 2024-10-12
MORE AT TripAdvisor
It was an amazing family dinner, food was exactly like in Italy. The service was amazing, our great thanks for waitress Caitlin, who made the dinner even better.
Alexandra B . 2024-10-10
MORE AT TripAdvisor
We were disappointed, 3 of us ordered steak, every meal came out wrong. Even onion rings on the gluten free plate! I ordered a medium rare rib eye, as did a friend. Mine was clearly not the same as hers, mine was over cooked and a totally different cut of meat. As I was already embarrassed as send it back once, I made do, reluctantly eating it. The menu claimed italian gelato........nope cheap rubbish ice cream full of artificial flavouring, how disappointing. This again was returned to the kitchen and the cost taken off the bill. Whilst I prefer to support local independant businesses, I won't be supporting this one.
Jackie C . 2024-10-07
MORE AT TripAdvisor
Quick stop on the way to a show. Food brought out quickly, my cannelloni was lovely and hot. My partners carbonara was cold maybe was cos plate was cold but he didn’t want to send it back as it would have made us late for the show. Not on the same level we normally receive from here, may try somewhere else next time.
owen79 . 2024-10-05
MORE AT TripAdvisor
Great service let down by the quality of the food. Chicken was stringy presentation was pitiful.Pizza was bland and therefore flavourless
Anthony D . 2024-03-12
MORE AT TripAdvisor
Simply excellent from start to finish. Fantastic customer service. Delicious, quality and well presented food. I'll travel from Aberdeen just to re visit Enoteca by L'uva. Thank you 😊
emmab3b . 2024-03-12
MORE AT TripAdvisor
Amazing from start to finish .. from the outside it doesn’t look much and you could easily walk past but so glad we decided to try it .. we booked in advance but they do walk ins too …we were greeted warmly on entering and seated straight away .. it was cosy and inviting inside with a good ambiance..staff were really lovely and very efficient .. food was brought out fairly quickly and was well presented and very tasty .. we had a nice bottle of wine that was poured for us .. always a nice touch .. staff were always on hand to help if needed .. we were brought our bill as soon as we asked .. all in all a very enjoyable meal for my birthday .
Cheryl D . 2024-03-12
MORE AT TripAdvisor
We were sat upstairs which was disappointing as there was no atmosphere and cheap, mismatched decor. The waiter was over friendly and made us feel awkward. The food was nice enough but I was surprised with how highly rated this restaurant is as it wasn’t anything special.
Sboro10 . 2024-03-11
MORE AT TripAdvisor
This was a really entertaining experience we came with a big group and wel all loved the food it’s really good for the price
Maps63520669475 . 2024-03-09
MORE AT TripAdvisor
Visited the Enoteca with friend. It was an amazing dinner. Service was great and food was delicious! Highly recommend this restaurant.
ксеня д . 2024-03-09
MORE AT TripAdvisor
This was a work night out and we'd booked the private room at the top. The restaurant staff were so very helpful - from the very start of our enquiries with them through to making the reservation, dealing with our orders and on the evening itself. Nothing was too much trouble and last minute changes were catered for. Both Soufyane and Lucy were on hand to look after us and did an excellent job. We can't fault this restaurant - the food was delicious and the service brilliant! Try it!!
20RJM17 . 2024-03-08
MORE AT TripAdvisor
I was in the area with colleagues and we discovered the Italian on trip advisor. A cosy, nice venue with authentic Italian tasting cuisine, we were served some starters which the rosemary bread was a really powerful taste. I had a seafood linguine, with my colleague getting a meat pizza and we had to have a bottle of red for the table. The staff served water with the wine, always good manors. They could have been a little more attentive but it did seem busy once we had finished our starter. Overall pleasant dinner outing.
Sightseer60665349465 . 2024-03-06
MORE AT TripAdvisor
Spotted from across the road. Quick Look at menu and through the window so gave it a try. Food lovely, service fast, staff efficient. Bill reasonable, what is not to love. Did not try wine list and ate simply so perhaps next time will have to allow more time!
Phil R . 2024-03-05
MORE AT TripAdvisor
Fresh and interesting take on the Caprese Salad and lovely thin and crispy pizzas. Food was excellent, staff attentive and cozy, relaxed atmosphere
Cristina P . 2024-03-03
MORE AT TripAdvisor
Stumbled on this place after a matinee at the Opera House. At first glance it Looked tiny but there are 3 floors. Quite a climb but worth it. Staff are really friendly and, although not cheap, food was spot on. Pizzas were proper Italian bases like you get in Italy, really tasty. Special shout out to our server Tana who was fab!
Heather M . 2024-03-03
MORE AT TripAdvisor
Visited here whilst staying in York. Word of warning, if you struggle with stairs let them know in advance. We were on the 2nd floor, which was fine for us, but it is up 2 steep flights of stairs! The staff were efficient. We were initially seated next to a roasting hot radiator but they let us move to another table( we then saw another couple seated there, who also moved!). Food was lovely. I had the bruschetta with mushrooms in a cream sauce to start which was delicious, then the lobster ravioli so tasty and plenty of it, with a rocket and parmesan salad. We had a bottle of Pinot Grigio which wasn't really chilled, so we asked for an ice bucket, it arrived, with no ice!, so didn't really help. Couple of minor niggles or ot would have been 5 stars!
Helen P . 2024-03-02
MORE AT TripAdvisor
We had dinner before the theatre here and we were not disappointed. Excellent ambience, food and service. The only little niggle was the service charge £17 seemed a little steep for 4 people. However we adjusted it as it was optional and we still left a more reasonable tip. Would definitely go again and recommend to friends.
X901XScarolinef . 2024-02-25
MORE AT TripAdvisor
Great food options and very tasty, excellent and attentive staff and a great atmosphere. Our best meal in York during our holiday!
Quest04276010127 . 2024-02-24
MORE AT TripAdvisor
Sorry this is so late. This easy-to-miss restaurant is a gem. It tells you a lot that even on a Tuesday night it was packed. It is a good size, on three floors. The food was excellent and at a good price. The service was prompt and cheerful, especially by Tania (I think that's her name). Having found it by accident, I then went for the next three nights, making sure I got a seat by arriving early
Redfan99 . 2024-02-21
MORE AT TripAdvisor
Excellent main courses - we had the truffle ravioli and veggie lasagne. Very relaxed place with excellent service. Very good sides, desserts and coffees too.
Andy J . 2024-02-20
MORE AT TripAdvisor
My boyfriend and I were visiting York and pre-booked a couple of days in advance with it being a Saturday night. So glad we booked as it was really busy. The waitress was really friendly, all staff made up feel very welcoming. We sat in...
ech2681 . 2024-02-19
MORE AT TripAdvisor
Wonderful food, make sure to check out the specials because they were particularly good! Service was great and it’s a wonderful old building with a great atmosphere
melissacI6022BN . 2024-02-17
MORE AT TripAdvisor
Amazing service and food. our server Soufyane was a lovely guy and gave great service. Would definitely recommend to people wanting italian food in york
charlotte c . 2024-02-15
MORE AT TripAdvisor
Lovely place to eat. Authentic italian pizzas. Caitlin was a lovely server. Made a really lovely valentine’s day meal. Thank you!
340eveyk . 2024-02-14
MORE AT TripAdvisor
Found this place by wandering about. Very pleased we came across it. Great atmosphere and food. End of meal coffee to top things off.
BrDJ1 . 2024-02-13
MORE AT TripAdvisor
My partner and I came for tea at this restaurant. We were seated in one of the upstairs rooms which was cosy and comfortable. The restaurant has a real authentic Italian feel, with cute fairy lights and Italian music playing. Our waitress Chloe was incredibly...
367holliea . 2024-02-12
MORE AT TripAdvisor
Excellent “I had an amazing experience at the enoteca! The food tasted fantastic, the quality was top-notch, and the staff was incredibly friendly. Highly recommend!”
mohammad h . 2024-02-12
MORE AT TripAdvisor
Wow….food was incredible. I had the mushroom Al Forno special starter followed by the seabass and my partner had the gamberoni starter and the Al forno pizza. The flavors were incredible and presentation spot on. We shared a bottle of red wine which was tasty...
Abdo H . 2024-02-11
MORE AT TripAdvisor
My sister-in-law mentioned this little cosy place couple times so I decided to take my family there . From the moment we walked in we were greeted with nice smile,staff so good with children , atmosphere, food , and service are top drawer. We will...
soufiane e . 2024-02-11
MORE AT TripAdvisor
The food was amazing with very reasonable prices as well as excellent customer service. It had a homely atmosphere making the dining experience enjoyable as well as a convenient location as the restaurant is placed in the city centre.
Q9073FAsamf . 2024-02-11
MORE AT TripAdvisor
Very good food and great atmosphere, staff were very nice and friendly. we were seated quickly and our food was brought out very fast.
Road33747180702 . 2024-02-11
MORE AT TripAdvisor
This is brilliant for days out with family and friends it has friendly staff would highly recommend as it has a good selection of foods and drinks that taste perfect 5 stars
NearlyMrsGaden . 2024-02-11
MORE AT TripAdvisor
Absolutely amazing, we arrived to a really warm welcome by the booking host Idriss , who made us feel very welcome. Our waiter Soufyane, was fantastic, nothing was any trouble, so polite and very attentive as well as knowledgeable of the menu, he even helped...
Badr E . 2024-02-11
MORE AT TripAdvisor
Fabulous Italian Great service Gorgeous food choice from the superb menu Very efficient & friendly staff We will be back
Andra M . 2024-02-11
MORE AT TripAdvisor
We go here quite often and always enjoy the food and wine. Nice choices and the salads are particularly good. I think it is good to go to independent local restaurants as it is not easy to keep in business these days. We have had...
YorkYorkiegirl . 2024-02-11
MORE AT TripAdvisor
Just awful really , I’ve seen some good reviews and photos that’s why I’ve decided to visit this place for our valentines dinner . Food was awful , presentation of the food was absolutely disgusting 🤮 I couldn’t believe what I’m seeing on my plate...
Anastasiya-Harrison- . 2024-02-10
MORE AT TripAdvisor
I’ve experienced Italian food in many place over the years, including in Manhattan’s Little Italy, but the food here at Enoteca is quite simply the best I’ve ever had. I’m not a huge eater and I usually can’t finish what I’ve ordered. Not here though!...
david r . 2024-02-04
MORE AT TripAdvisor
Met our grandson for lunch last week. Had an excellent lunch and our waitress, Tana, was very helpful in recommending a delicious starter and wine.
Margaret J . 2024-02-04
MORE AT TripAdvisor
I visited on a Friday evening with a few friends. All of the staff were really friendly and attentive, especially our server, Soufyane. We were sat on the top floor and the whole place had a nice and comfortable aesthetic. I had the meatballs and...
JoeTommo18 . 2024-02-04
MORE AT TripAdvisor
Responsive service accompanied by some of the best Italian food. The staff were polite and were very welcoming. All of that, alongside some laid-back music, made the perfect setting for dinner, would highly recommend.
Jack C . 2024-02-03
MORE AT TripAdvisor
An ‘Italian’ restaurant that can’t even cook pizza properly. My sister-in-laws chicken was almost raw. Avoid this place like the proverbial plague.
Mike T . 2024-02-03
MORE AT TripAdvisor
What an amazing restaurant find in York just around the corner from our hotel The Park Inn by Radisson. Great greeting from the staff on arrival even though we had not booked. Menu looked amazing so I selected Mussels in Tomato sauce for starters then...
Peter R . 2024-02-03
MORE AT TripAdvisor
Amazing food and super friendly and helpful staff. The restaurant is super nice to sit in and the food is verry well priced.
Jacob R . 2024-02-02
MORE AT TripAdvisor
Came on Christmas eve, a family of 4 adults and 1 toddler. With it being a cosy place we were worried about bringing our toddler especially as it was obviously a busy night, but the staff were so lovely and made us feel very welcome...
Donna P . 2024-01-30
MORE AT TripAdvisor
Excellent service & food. Staff were attentive without pressing too much. The food was delicious & when the bill came it was a reasonable price. Comfortable seating , not too cramped.
TerryBarton . 2024-01-28
MORE AT TripAdvisor
Enjoyed a delicious meal last night pre show. Was welcomed at the door and taken to our table which was a couple of floors up. Service excellent and our meal was brought quickly and was very tasty and well presented. Service charge was added so...
snapeshirley . 2024-01-28
MORE AT TripAdvisor
A quaint little Italian located near the river. Fantastic food with attentive hosts - made for a very special first night meal for our trip in York! The arancini was fantastic - that spicy sauce really complemented the dish! My partner got the chicken arrabbiata,...
Maria T . 2024-01-27
MORE AT TripAdvisor
100% recommend this restaurant. The service was amazing and the food was exquisite! Would recommend the carbonara! Thank you
Ruby B . 2024-01-26
MORE AT TripAdvisor
Terrible service, the food was essentially inedible. I cannot believe they are still running as a business. Avoid like the plague!
Jamie W . 2024-01-25
MORE AT TripAdvisor
Called in for a late lunch and not disappointed. Very good choices on menus and we went for the set menu. Excellent value, particularly as in January there is a reduced rate in the afternoon. We both had pizzas followed by affogatos. Pizzas were about...
JohnE1953 . 2024-01-25
MORE AT TripAdvisor
Loved this restaurant tonight. Lovely meal, brilliant food and great service! Carbonara was amazing! Reasonably priced also.
chloehS2325HQ . 2024-01-23
MORE AT TripAdvisor
What a fabulous intimate restaurant..the food and wine were excellent and customer service was brilliant….loved the Casarecce Pollo Pesta was perfect
Lynne M . 2024-01-19
MORE AT TripAdvisor
We arrived on time for our dinner reservation but they were very busy with other guests so we were sat in the window whilst the waitress finished serving a large table. We waited about ten minutes for a drink and then a further fifteen minutes...
Tour59161264348 . 2024-01-12
MORE AT TripAdvisor
This was our 2nd visit to this restaurant when visiting York. Food was nice & fresh, just like our previous visit we had no complaints about the quality of the food. Service was friendly & attentive as well. However when we received the bill it...
clairepJ9246TE . 2024-01-09
MORE AT TripAdvisor
Not too busy on a Sunday afternoon. Excellent pasta and pizza dishes plus oven baked starters and cheesecake deserts. Friendly helpful service. Similarly priced to the well-known standard chains but a different world in quality.
S8275JFjonm . 2024-01-08
MORE AT TripAdvisor
Great food and very attentive and friendly staff, you won’t need to be looking for a waiter to flag down to ask for a new napkin, drink or cutlery, they’ll be at your table before you feel the need to go searching for them. We...
Trail11447221826 . 2024-01-06
MORE AT TripAdvisor
Walked past on way to Hotel and noted we would come back later for my birthday meal. Glad we did as the staff were welcoming and friendly. Food was lovely. Will return.
Pange65 . 2024-01-06
MORE AT TripAdvisor
The food and wine here are always amazing with a café informal feel to the little restaurant. Would recommend the Rigatoni Arrabiata with chicken for main and Torta Della Nonna for dessert. This place was always a 5 out of 5 but yesterdays was disappointed...
paulmatson . 2024-01-06
MORE AT TripAdvisor
Fantastic food and the service was very friendly. We went on New Year’s Eve and it was extremely busy as you would expect, but we were never rushed or made to feel we needed to eat quickly (unlike some restaurants in York). The starters from...
robert p . 2024-01-02
MORE AT TripAdvisor
They have Great food and nice, friendly staff. Next time in York we will visit again for Dinner, thanks
jub g . 2023-12-31
MORE AT TripAdvisor
The food was absolutely delicious! Would definitely recommend and we will come back. Well done to all the staff and thank you for an amazing evening, the perfect meal on NYE!
745Iuliana . 2023-12-31
MORE AT TripAdvisor
Very pleasant "little" place (it was only when I looked for the toilet that I realised that there is another, large floor above). It was hardly near full in the mid-afternoon, but lively in a relaxed way. The large shopfront windows onto the street give...
Seb T . 2023-12-30
MORE AT TripAdvisor
We visited on lunch on Christmas eve without a reservation for 3 of us and was seated straight away. First time and not our last! Great family run place with wonderful pizzas and pasta. Service was fast and friendly. Great independent restaurant amongst the usual...
SteviePrid . 2023-12-29
MORE AT TripAdvisor
I had an amazing birthday celebration at Enoteca today! The service was fantastic, the staff made sure it was a memorable birthday and the food was delicious. Highly recommended for any special occasion!
Jessie Beatrice B . 2023-12-29
MORE AT TripAdvisor
What a great place for a meal. We had been looking for somewhere close to our hotel and saw all the glowing reviews so decided to try to get a table. The reviews were not wrong! There was a great atmosphere and plenty of choice...
jcp900 . 2023-12-18
MORE AT TripAdvisor
Wow what a great restaurant. We were looking for somewhere to have dinner on Saturday night an stumbled across this amazing little restaurant. The host/manager managed to squeeze us in. The food was delicious, staff were polite and we just couldn't fault the place. Such...
Suzyg81 . 2023-12-18
MORE AT TripAdvisor
Visited while on York city break, booked day before on arrival for Saturday evening, quick friendly service with good food at good prices
Ianwilson969969 . 2023-12-17
MORE AT TripAdvisor
Amazing service from start to finish. Food was fantastic ,authentic Italian cuisine. Must try,100% recommend 10/10.
Tyrese R . 2023-12-17
MORE AT TripAdvisor
Excellent food and service, quickly brought us our food and it didn’t disappoint, tasty and authentic! Will be back for more
Jadebbb111 . 2023-12-17
MORE AT TripAdvisor
Excellent food and service. Highly recommended. Served by Soufyane … who was very attentive and friendly
lynn d . 2023-12-12
MORE AT TripAdvisor
Had the 2 course lunch option and everything was delicious! Calamari were crispy and well seasoned, pasta was very tasty too! Couldn't fault it for the price at all! Our server Tana was also very accommodating and made the experience even better! Thank you!!
Whynotholly . 2023-12-12
MORE AT TripAdvisor
My girlfriend and I were on a day trip to York together with no real plan and happened upon this restaurant. It was a bit cramped, busy and loud in that authentic Italian way, just the way we like it! The food was excellent, the...
Ben G . 2023-12-12
MORE AT TripAdvisor
A great find..lovely choices on two course lunch and probably the best pizza I have ever had in a restaurant. Excellent service and good value. Great coffee too.
Relax48771418840 . 2023-12-11
MORE AT TripAdvisor
Complements all round. The food tasted amazing, the staff were so pleasant and couldn't have wanted for more. When visiting York in the future we will be returning to try something different off the great choice of food and drink. They even have 0% drinks...
Shirley W . 2023-12-10
MORE AT TripAdvisor
Got us in when others could not. Service was friendly and fast. Food was amazing. Nice soft music. Could have a conversation.
ripperj . 2023-12-09
MORE AT TripAdvisor
We found this place by chance last year visiting York Christmas market and loved it. Looked for it straight away this year again and was not disappointed, it was even better this year! The owner remembered us from the previous year which made it even...
Sharon W . 2023-12-07
MORE AT TripAdvisor
We went for a meal and we couldn't fault anything, the restaurant had a lovely feel about it. The staff were attentive and exceptionally friendly. The food was stunning, and we all said it was one of the best meals we'd ever had. The staff...
davidbY9723OK . 2023-12-07
MORE AT TripAdvisor
Just around the corner from my hotel, this is a very nice italian restuarant with a friendly young waiting staff, good service and tasty food. When I arrived at the restaurant, the ground floor dining area was full but they immediately took me up to...
CalBristol . 2023-12-05
MORE AT TripAdvisor
Food was delicious and quick service. Served by Abbie who was a delightful young lady and very friendly. Highly recommend.
Joanne T . 2023-12-04
MORE AT TripAdvisor
We came to York first weekend of December for Christmas markets and was very busy everywhere resulting in all restaurants to be fully booked. When we called Enoteca, they made room for us at the time that we wanted and me and my wife was...
Ryan D . 2023-12-04
MORE AT TripAdvisor
We came here for dinner and shared gluten free pizza, garlic bread and antipasti board which was all amazing. One of the top places for gluten free food I have ever ate was all so good. The Rioja was also amazing and everything such good...
Alex M . 2023-12-04
MORE AT TripAdvisor
Cannot praise the staff and management enough. A party of 4 we turned up late & they had no hesitation in accommodating us. We were let down by another restaurant. Unfortunately as we we were squeezed in we had to go up 3 flights of...
Eric W . 2023-12-03
MORE AT TripAdvisor
We were visiting for the evening and were walking endlessly trying to find somewhere to eat. This place looked so busy from the outside so we took a chance to see if we could get a table and they were so accommodating. Food was delightful,...
Stuz . 2023-12-03
MORE AT TripAdvisor
Fabulous little restaurant. Really friendly staff. Great menu and specials! Absolutely delicious fish stew! We will definitely return.
3musketeers326 . 2023-12-03
MORE AT TripAdvisor
A wonderful bijou Italian restaurant with a friendly staff and excellent menu. There were a number of good choices for vegetarians The food was delicious as was the wine. The food was freshly cooked which means that the vast majority of meals could be adapted...
Mark H . 2023-12-02
MORE AT TripAdvisor
We went into Enoteca on the off-chance on the way back to our hotel on a freezing cold night. The welcome couldn't have been friendlier! The staff were all lovely, kind, helpful and efficient. The food was REALLY TASTY and well presented. There was a...
Shostakovich . 2023-12-02
MORE AT TripAdvisor
We happened upon this restaurant by chance and what a find! The food was beautiful and plentiful. It was a cosy restaurant without feeling you were sitting on top of your neighbours. The prices were very reasonable (they have a number of fixed price menus)....
Judith c . 2023-12-01
MORE AT TripAdvisor
Lovely meal out for our anniversary. Prompt and friendly staff. Reasonably priced. Excellent location.
S3010FKamandar . 2023-12-01
MORE AT TripAdvisor
Just around the corner from where we stay each year. We have been for drinks before and liked the atmosphere (cosy family run feel). A really nice menu with more than the normal pizza and pasta dishes, though these are available too. My wife and...
T J . 2023-11-30
MORE AT TripAdvisor
I visited the restaurant yesterday with my friend after getting recommendations from other friends who had previously visited . We both had a fantastic time. The ravioli we had was really nice. We were made to feel really welcome by Tana who was a fantastic...
christinej2004 . 2023-11-30
MORE AT TripAdvisor
Found this restaurant while staying in York for a few days, amazing, delicious food, reasonably priced, friendly staff, would thoroughly recommend ..... it was that good, we went back twice more during our stay!
Julie V . 2023-11-30
MORE AT TripAdvisor
This place had been recommended by people we trust and so we were pleased to try it out. Between five of us we sampled a fair bit of their menu and everyone was extremely happy. Good service rounded it all off and has put this...
886duncanb . 2023-11-29
MORE AT TripAdvisor
Good meal, great service but too rushed-three courses in 40 minutes. We feel they have prioritised money over experience. When we arrived every table was occupied so sent upstairs to a bar which was full of people waiting with no staff so all just standing....
elizabethaG7349TG . 2023-11-26
MORE AT TripAdvisor
We discovered them by accident, and I am so glad that we did! The food made by Tom and Abdul was incredible. I had the Rib-eye steak, blue, was cooked to perfection, which is rare in a lot of restaurants. Genuinely one of the best...
Alex M . 2023-11-26
MORE AT TripAdvisor
Fabulous food great atmosphere. My friend and I went here for a meal in November, the food was excellent and the waiter Rubin was brilliant he attended to us in a very professional friendly manner and was very knowledgeable about the menu, for starters we...
Jules3411 . 2023-11-22
MORE AT TripAdvisor
Had a lovely afternoon at this wonderful restaurant. The service & food were excellent. The menu choices are good and not too pricey. They also have a specials menu, as well as set menus which are really good value. We will definitely be back!!
Val M . 2023-11-20
MORE AT TripAdvisor
We had a wonderful meal with excellent service. Would really recommend this place for something to eat it was delicious. The staff were great.
Ross M . 2023-11-19
MORE AT TripAdvisor
Staff were so welcoming and attentive, food was delivered in a timely fashion and was absolute perfection ! Overall great experience would highly recommend for those wanting to support independent businesses offering a cosy, authentic atmosphere
Inspire24351185195 . 2023-11-17
MORE AT TripAdvisor
Woeful, we took a table for 15 or so of us based. on reviews. Our table on the top floor had an antiquated atmosphere , but you come for the food. As an Italian I ordered as main a cannelloni, one of my colleagues a...
bear12345 . 2023-11-15
MORE AT TripAdvisor
Similary restaurants in Yorkshire and The Humber
4616 Opinions
My experience at this restaurant was very disappointing, mainly due to the poor attitude of one of the servers. I came here with friends to celebrate a birthday and wanted to light some birthday candles. The first time I asked a server if they had a lighter, as we wanted to light the candles, she coldly replied, "No," with no further explanation. What confused me was that every table in the restaurant had candles burning, so it was clear that there were lighters available. Later, we asked another server, and she was very friendly and happily brought us a lighter. The other servers were all very helpful and polite, which made it even more frustrating that only one server’s attitude was so negative, affecting our overall dining experience. While the restaurant's ambiance and food were great, the inconsistency in service left me with a poor impression. I hope the management can address this issue and ensure that all customers receive friendly and professional service.
627 Opinions
Unfortunately did not have a great experience here due to mistakes that could have been avoided, we booked a table for a work celebration there was about 20 of us, we preordered based off the menu online. I had preordered penne marinara from their online menu, as I am from England I understood that this was just a tomato pasta sauce, and there is nothing on their online menu to suggest marinara is seafood, however I received a penne pasta with tomato sauce and seafood. My sister is allergic to seafood and I don’t eat it to keep her safe. I told them I didn’t order seafood penne, he became angry and shouted at me that I did, I asked to see the menu when he showed me, that’s when we all realised their online menu is different to the one in the restaurant, he brought me a menu to say marinara is seafood, but this is not mentioned on the online menu we used when we preordered, and unfortunately being English and not being Italian, marinara in England is just tomato garlic sauce not seafood like it is in Italy, my fault for not knowing marinara means seafood in Italian but the manager or owner who was serving us just began shouting at me. A female waitress apologised and moved him away from me and brought me just a tomato penne pasta said sorry again and understood what had happened and fixed the issue without an issue, clearly a mistake on both parts. After I’d eaten it the angry manager came over and asked me how my seafood pasta was sarcastically. 3 or 4 of us preordered the online menu tomato garlic bread to start, and one of us ordered a tomato garlic bread for their main. But when it arrived in the restaurant it was a plain garlic pizza bread, as their menu in their restaurant is different to the one online and doesn’t include tomato. Also despite pre ordering two of the starters were missing and had to be chased up 10 mins or so after we had all eaten our starters and the same happened again for our mains, two were missing and a side of chips which we had to chase up. We spent about £582 and just didn’t feel we had a good experience despite pre ordering and we even brought our pre order on a document with us to make sure we were organised when we got there. Food was excellent however and we had a good time. Just a shame to be shouted at in a restaurant by the manager at what clearly was a genuine mistake, as I don’t speak Italian.
35 Opinions
My friend and I popped in here, where a cinnamon pastry caught my eye and served as a sweet breakfast. Aly’s looks to specialise in cheesecake, but we were heading into the city centre, so it wasn’t really the time for us to buy a slice.