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4.2

Based on 686 opinions finded in 2 websites

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Nº 326 in 770 in Wolverhampton

Nº 28 of 72 British in Wolverhampton

CUSTOMERS TALK ABOUT DISHES WITH..chickenbeautifulcookedcoffeetapas

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After few years of visiting Lupo Lounge I have to say, you keep the same high level of quality, service, food and the place. Thank you to the whole team👏

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Marcin Lata . 2024-11-22

MORE AT Google

Lovely atmosphere, great food, staff very helpful and attentive. Will definitely be back!

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Louan Rutherford . 2024-11-20

MORE AT Google

I've been to a few other "lounges" and this was consistent with the good experiences I've had. Was not busy so seated immediately. I loved the decor and it's open and tall space. Order food from the bar or QR code. We did at the bar as we had allergies, very varied vegan and GF menu. Don't have a dog but I know they are dog friendly too. Prices reasonable and quality of food is good. Desert was slow to come out and I only seemed to get half an ice cream scoop (hence 1 star off service). Otherwise very pleasant to spend the evening in Lupo Lounge.

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Kitty Fong . 2024-11-18

MORE AT Google

Really nice place to grab a bite to eat and a beer. Went on a Friday evening before a gig. Food and service was brilliant.

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Reg Probert . 2024-11-13

MORE AT Google

Clean and bright. Friendly staff Excellent service Tasty food

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karen davies . 2024-11-04

MORE AT Google

It's my second lounge. The first one was in Mansfield called Capo Lounge Both beautiful with own character, now I know need to try others, because you can't be disappointed with amazing food

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P Q . 2024-10-29

MORE AT Google

Absolutely loved coming here. A rare opportunity with most of the kids away, we went for dinner with our teenage daughter. Brilliant atmosphere, amazing staff and gorgeous food and drink. Recommended everyone coming here for a great, relaxed evening

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Leslie Langhorn . 2024-10-26

MORE AT Google

They have a good varied menu with a wide selection of dishes which are generally well presented and tasty. However, the Buddha Bowl at, £12.50 while tasty could be described as a short measure.

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Matthew Hack . 2024-10-26

MORE AT Google

We had our evening meal yesterday the food was excellent Will highly recommend the quality and service

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Dorothy Cook . 2024-10-24

MORE AT Google

Absolutely love this restaurant. Service and food is outstanding.. The only improvement would be that the ordering from the table can get glitchy and can take a while which defeats the purpose of this. Aside from that, totally outstanding place and can understand why it’s so busy.

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Melanie Sarah . 2024-10-19

MORE AT Google

Meal was good and tasty , but seems small portions for the money, Staff was very helpful especially Emily 4*

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Tony Humpherson . 2024-10-19

MORE AT Google

Love a lounge and this one didn’t disappoint, quick service for a Saturday night (was around 5pm) and food came quickly after ordering. Love how easy it is online to order with all dietary choices to remove things

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Katie W . 2024-10-16

MORE AT Google

Nice relaxing lounge. The food is good quality, with a great selection. They also have vegan and gluten free menus.

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Trisha D . 2024-10-11

MORE AT Google

Really lovely decor and surface! Delicious food!

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Jess Currie . 2024-10-10

MORE AT Google

Tapas were all outstanding. Really nice art deco feel, plenty of tables and attentive staff. Highly recommended.

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Kevin Howard . 2024-10-08

MORE AT Google

First time in here, it's a lovely vibe. Super retro, clean peaceful. The price surprised me I thought it would have been more. Really nice experience

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Oldskoolretro . 2024-10-04

MORE AT Google

Vibe is great would definitely come again in a different goal, would be a nice spot to do casual drinks with the girls or read a book etc. service was fab, and speedy. But unfortunately for me the food was not as flavoured as i would have imagined it to be

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chelsea jukes . 2024-10-04

MORE AT Google

The food at this restaurant was exquisite. I ordered the chicken burger, and it was made with fresh, high-quality ingredients, perfectly cooked and flavorful. The coffee was exactly to my liking, rich, smooth and hot. The atmosphere was warm and inviting, enhanced by the cozy ambiance of the upstairs seating area. Overall, a delightful dining experience! We struggled a bit with self ordering, ended up ordering from the front desk ( waitors)

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Juliah Ratladi . 2024-10-02

MORE AT Google

Awesome breakfast place. Perfect bacon. This breakfast was one of the best ever. Cooked to perfection.

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Anna Harrington . 2024-09-29

MORE AT Google

Seating was comfortable, decor a tad Victorian; quaint. Not too crowded, not too noisy. I ordered an Ultimate Breakfast, which looked good but the mushrooms were barely warm and the sausages were somewhat undercooked. My wife's scampi was much better.

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Ed Phipps . 2024-09-23

MORE AT Google

I have visited here on many occasions now and can say that their food and service is always on point. it's not the cheapest place in town but you actually get what you pay for here, the only negative is the place is on the chilly side

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Andrew Winwood . 2024-09-22

MORE AT Google

Great place to eat or just have a coffee. Staff wonderful from Boh to foh. Helpfully happy polite and very punctual. Always a pleasure to go there Highly recommend 👌

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Lee Morris . 2024-09-21

MORE AT Google

This place is lovely. Great menu friendly staff one of my new favourites

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Keith Passmore . 2024-09-18

MORE AT Google

Always great food and drinks here! This time ordered an iced matcha but it was made wrong, they’d blended it. Met with serious defensiveness when I said this had been made wrong which was unnecessary. But received everything correctly in the end! People waiting for our table as we were leaving felt a bit rushed but the food was nice

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Aiesha . 2024-09-17

MORE AT Google

Me and my daughter went in there before The Wolves game , never been in before, but was really impressed with the food and the place 👌 👏..

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Kevin Finn . 2024-09-15

MORE AT Google

Great place to eat. Spacious seating in a bright open lounge. The service is great and the food is great too, full of taste and flavour. The deco is quirky. Love this place and look forward to coming again. Finally a decent place to relax and eat in the city.

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Kuldip Singh . 2024-09-14

MORE AT Google

Great decor.. not so great food

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Giorgina . 2024-09-13

MORE AT Google

Didn't know what to expect but the food was lovely

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Stephen Smith . 2024-09-08

MORE AT Google

Only one till could do with another quite a long queue and a long wait it's a shame everything else spot on would stay and spend more but couldn't stand another long wait.

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Tim Phillips . 2024-09-06

MORE AT Google

Visited for a family breakfast. All ordered a Lupo Breakfast & drinks. Member of staff not keen to take order instead of us using the QR code - bearing in mind there were no other customers present. Staff member not welcoming in hospitality terms. Breakfasts were served after a short wait. Asked if we required sauces - this was asked in a matter of fact way. Usually on previous visits staff have checked if everything is ok with our meals - not on this occasion. Sausages were not of previous quality, fried eggs were served on the toast ( toast has always been on the side previously) As the customer we were made to feel unwelcome and everything was a chore. There was no thank you and ‘bye’ as on previous occasions. Would we visit again? Probably not.

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jessica B . 2024-08-29

MORE AT TripAdvisor

We came for a pre-gig meal last weekend and were amused that so many others there were going to the same place later. Great service, lovely food as always (been to many Lounges around the country and they're all excellent) and atmospheric surroundings.

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Enanti Odromia . 2024-08-26

MORE AT Google

Cosy spot perfect for dog owners too. Staff are friendly and great with the dogs. Gorgeous food. I love the Sherbert Lemonade too!

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HelloDarling . 2024-08-24

MORE AT TripAdvisor

The professionalism of the girl in the black t shirt yesterday was non existent. I asked if they can serve spirits with a mixer, as they weren't on the menu. She gave a dirty look. She seemed rushed wanting me to rush my order. Cheap Smirnoff was the only vodka on the menu, which makes me feel terrible the next day. Still the place looks really nice.

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Harm S . 2024-08-24

MORE AT Google

Great good fantastic staff very aware of allergies

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tony bingham . 2024-08-23

MORE AT Google

Great chilled atmosphere and honestly one of the best burgers I've ever had. Highly recommend it

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Buckley Thomik . 2024-08-19

MORE AT Google

Beautiful food and great atmosphere. Customer service second to none

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Adam Croucher . 2024-08-18

MORE AT Google

Date night tonight was a success. Fantastic service from the waitress who was quick with our orders and food was very tasty and great value for money. Will come again!

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Eddy Kelly . 2024-08-12

MORE AT Google

Me and friend ordered burgers, BBQ pork is bought in frozen, burger dry, slaw had began to turn rancid

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Dylan Hastings . 2024-08-09

MORE AT Google

Lovely decor and nice food for lunchtime. Everything was so easy to order and pay by the app on your table. Lots to choose from the menu. Would recommend this lovely place.

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Jason Arrowsmith . 2024-08-06

MORE AT Google

I didn't gave stars for food because I didn't eat there. But I am aways there to drink that good coffee ☕. I like the service ,the atmosphere. Nice people there . But need a roof or something like that because when it,s raining,I can't drink the coffee outside 😕 Anyway,I love Lupo Lounge. My favourite ❤️

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Maryo Markus 1 . 2024-08-05

MORE AT Google

Evening out with work colleagues for a 50th. Food was gorgeous, I had bang bang chicken and a cherry bakewell cocktail!

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Miriam Linton . 2024-08-04

MORE AT Google

We had a lovely brunch. Lots of things to choose from on the menu. A dog friendly place too!!!

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Sarah Lewis . 2024-08-03

MORE AT Google

Chef took the time to suggest food without as I am allergic to it staff were friendly & pleasant. Wouldn't hesitate to re visit.

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Susanne Gillen . 2024-07-28

MORE AT Google

Accuracy of the order wasn’t great. Ordered a large OJ and lemonade. Got a small OJ. Asked the waitress. She then brought a large OJ. I gave up. Ordered white bread with breakfast. Got brown bread Food was great though! Great menu for vegans and GF

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Joshua Robinson . 2024-07-27

MORE AT Google

Absolutely awesome place for brunch. It's on a high street so not easy to get to by car, but doable using council car parks.

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Dean Cleaver . 2024-06-26

MORE AT Google

Ordered a lupo lounge burger with cheese. Didn't disappoint. And being a Monday you get a free dessert so ordered the sticky toffee pudding and it was a flavour grenade in my mouth. Lovely staff, lovely decor and music. Proper laid back.

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Thomas Templeman . 2024-06-24

MORE AT Google

I visited Lupo lounge with my Sister-in-law for lunch, to celebrate her 40th Birthday 🥳 I had the gluten free veggie breakfast and my SIL had the halloumi burger. We both very much enjoyed our meals. I've been to other lounge locations but this was my first visit to this one. The restaurant was very beautifully decorated, and had a nice relaxed atmosphere. The menu is the same at all Lounges and offers a wide selection of breakfasts, light lunches, tapas and main meals. There are lots of vegetarian dishes, all of which are clearly marked up. There is a whole gluten free menu, which is incredible, and a lot of the gluten free items are also vegetarian. There is also a vegan menu. I'd definitely recommend Lupo lounge, there's lovely food and a menu that has something for everyone.

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Phillippa . 2024-06-20

MORE AT Google

Great food, nice decor relaxed atmosphere

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Lucy Churm . 2024-06-07

MORE AT Google

This is my go to place for work lunches , catch up with friends etc… the food amazing i can not fault it. The vibe is great and staff are pleasant. My only negative is ordering online its a nightmare in there i can never get any service and we tried on 2 devices, constant freezing , it was painful. 10 mins of trying to order online and i had to leave the building to put my order through. Getting signal whether you sit upstairs or downstairs is a nightmare.

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zara . 2024-06-05

MORE AT Google

What can I say, popped in for a coffee and a tea on a nice Sunday morning, the staff brought the drinks out to me as we where sitting outside. The cups and jug where dirty and grubby. Very poor and what I would not even expect from some dirty cafe in some back street place. I requested my money back and left, poor hygiene. Shall never frequent that place again.

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Steve C . 2024-05-26

MORE AT TripAdvisor

Love this place! Perfect for working day, casual dine out or a date. They serve the most delicious food, and staff are always friendly. This is our new go-to place while in town. Highly recommended! 😁

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Beata Surmanska . 2024-05-20

MORE AT Google

My favourite place in Wolverhampton

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Agnes Pio . 2024-05-20

MORE AT Google

Lovely bar , tapas was nice but could have been warmer though .

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Julie Wooldridge . 2024-05-17

MORE AT Google

I ordered toast and my friend ordered BBQ chicken and both were delicious. The atmosphere was nice and good 👍

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io R . 2024-05-14

MORE AT Google

A Cosy place for friends and families. Patient staff waste no time to serve. The food, perfect, but small portion🥲

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Kourosh Barzegar . 2024-05-11

MORE AT Google

Nice but confusing place , weird deco, not cheap tho

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Justyna Billows . 2024-05-07

MORE AT Google

We always pop in for breakfast, when in town. The big lounge breakfast is by far the best breakfast in the town . Lovely atmosphere quirky decor and great staff, and pet friendly nothing to dislike here.

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abc . 2024-05-03

MORE AT TripAdvisor

Like going into Lounge bars as the food menu has a good selection and the food is always tasty and the service is good. This one was no exception and would definitely go back if in the area.

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Kim Gardner . 2024-05-02

MORE AT Google

It was great! Food and drinks came to our table quickly. Young man that served us and delivered our food was very polite. Wasn’t too busy which we quite liked.

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Kyle Kainth . 2024-05-01

MORE AT Google

Went here as it had good reviews. Very disappointed . Husbands steak arrived freezing cold . Chips were also cold and reheated in the microwave. Considering how busy it it they need more staff . Shame really as looks a really nice place with friendly staff

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Christina Wilson . 2024-04-27

MORE AT Google

Friendly staff and good food. It's a bit too open-plan dining for my liking, but that is a personal preference. Overall it's very good.

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Heath Watts-Robinson . 2024-04-27

MORE AT Google

Great place to chill in town, good food, good vibes 👍

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martin . 2024-04-22

MORE AT Google

I am really recommend this place to chillout and eat good food. Interior is lovely and has character.

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Rafael Glod . 2024-04-22

MORE AT Google

This exceeded my expectations. Reasonable in price the food was different and really tasty. Speedy service so great pre theatre.

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Peter Robinson . 2024-04-21

MORE AT Google

Excellent service with cheerful staff. My first time going there with my son. Variety of dishes too choose from & Excellent quality and fast service on the food. Spacious and lovely atmosphere.

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Manj Kaur . 2024-04-15

MORE AT Google

I have enjoy my first time there and it nice good food and drink I have enjoyed it

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Chloe Michelle . 2024-04-14

MORE AT Google

Great place for meal and catching up with friends

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Rachel H . 2024-04-07

MORE AT Google

Popped in for a quick bite to eat on Saturday evening around 6pm plenty of tables friendly staff food arrived quickly between the 4 of us we had a good variation of dishes off the menu and all were cooked perfectly. Also a decent choice of drinks available. Edit: We have been back numerous times now and always leave happy customers more recently popped in for breakfast 10/10 toast even arrived pre buttered so no fighting with those rock hard little butter packs! added photo of large and traditional breakfast.

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Dan Richards . 2024-04-05

MORE AT Google

Amazing and the fact my doggy could come eat breakfast with me amazing

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Natalie Miller . 2024-04-04

MORE AT Google

Food lovely, staff friendly and atmosphere relaxed.

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Cuz Jon . 2024-04-04

MORE AT Google

We like the lounge chain and they all have good, friendly, prompt service. Good menus at reasonable prices.

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Paul Aspinall . 2024-04-04

MORE AT Google

I have been to Lupo on several occasions at all times of the day/evening and couldn’t fault the place. The staff are welcoming and service has always been quite quick (even on busy days) my daughter loves to eat here, and pleasing her isn’t an easy task as she is a very picky eater! Food is always just right and made from good quality ingredients. The atmosphere is as lovely as the decor, I would highly recommend Lupo Lounge to anyone.

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rach . 2024-04-02

MORE AT TripAdvisor

This is the second of the Lounge Group establishments that we have tried to eat in. The Sittingbourne one we waited 25 minutes and no-one came to take our order or even if we wanted drinks. Left as three servers just looked at us whilst taking sips from their own drinks - never seen that in a restaurant before. Today in Wolverhampton although we were able to go up to the bar and order, the servers had no idea how to serve a queue of people and just served people at random. Then the drinks delivered to the table were the wrong ones. Told 30 minute wait for food. But 80 minutes later the food turns up missing some items. No condiments and no knives. Food was cold.

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Simon Paterson . 2024-03-31

MORE AT Google

First time visiting. Beautiful inside. Went around midday on Saturday. Not too busy. Had a delicious sausage & egg sandwich and cocktails. 🍹

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Lau . 2024-03-30

MORE AT Google

Food and drinks are really nice but a bit pricey. Recommend the sweet potato fries! The milkshakes are nice too. The atmosphere is really nice with warm ambient lighting and music. The staff are friendly and quick to serve food and drinks, and you can order on your phone or at the bar. Plenty of seats and an upstairs section if you prefer a quieter area, but overall very nice.

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george jones . 2024-03-29

MORE AT Google

This spot feels cozy and the food tastes really good! It's a nice place to hang out with friends and enjoy a yummy meal.

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Jason . 2024-03-28

MORE AT Google

The most beautiful woman in the world works here. God help me 😵 Food: 8/10 Drinks: 10/10 Service: 9.5/10 Amenities: 8/10 This Is the best place to eat/drink in the bombsite that is Wolverhampton town center of you wish not to be surrounded by people afflicted with homeless aesthetics. The Parisian is runner - up.

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T O S H I B A V H S . 2024-03-27

MORE AT Google

Great little place where you can come all day. Good foodin a fun environment. Classic foods and interesting new twists.

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Mac Wolf . 2024-03-26

MORE AT Google

Nice location and art deco interior. Order food and drink via an app so no need to wait for service. Wide and ecclectic range of food choices so something for everyone.

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Haley Vuong . 2024-03-24

MORE AT Google

So quiet on my recent visit to this Lounges café restaurant, resulting in a very sombre atmosphere. In fairness to the staff, they were very friendly and willing to chat with me about my Lounges tour. However, being a fan of this brand, I am concerned that this one may not survive. I've visited 31 Lounges, and this is one of the quietest ones I've ever been to. The beer was a little flat (Hofmeister) not good when paying over £6 per pint. Nicely decorated; ambient music and pleasant staff. Can senior management conjure up some creative promotions?

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paul brown . 2024-03-22

MORE AT Google

My husband and I were visiting Wolverhampton for a gig and being gluten free I have always struggled to eat in Wolverhampton so was pleasantly surprised when this popped up whilst doing a gluten free search on one of my gluten free apps. Found it relatively easy, right in the centre of the city and from the outside looked a lovely place. Inside did not disappoint, it was so pretty and quirky that I instantly fell in love with it. Alcohol choices were vast and they even had a gluten free lager. Menu's for both gluten and non gluten were extensive. I opted for a burger and my husband opted for a chicken gyros and we shared some tapas. Meals came out in good time and food looked lovely. Instantly we both noticed our meals were not hot, the fries were pretty much cold but as we were going to a concert we did not have time to complain and wait for reheated food so we just eat them. Taste wise they were lovely, my husband didn't like that everything was covered in sauces but personally that didn't bother me. If my husband was reviewing this he would be giving it 3 stars but as I enjoyed my food (although cold) and loved the whole experience I am giving it 4 stars and had the food have been warm this would have been 5.

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Joanne B . 2024-03-20

MORE AT TripAdvisor

My partner and I love coming here to eat. If we have a day off from the kids, we tend to pick here as the food options are varied, taste good, well portioned and generally a bit more exciting than other restaurants. We decided to brave it today with our small children, who were acting like typical children- the good, the bad and the ugly behaviour that you get with toddlers- so thanks staff and customers for not making us feel unwelcome. You all have the patience of saints. The children's menu had plenty of realistic kid's food options, they were served on small plates with colourful, plastic cutlery, the snack option was healthy and there was a toy box to keep them entertained whilst they were waiting for food. This was a really nice touch and a great idea to keep little one's occupied. You've thought of all obstacles when dealing with young diners. It's nice to find a place that wants to include our youngest members of society, rather than just including children's options as an afterthought.

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Amanda O . 2024-03-20

MORE AT Google

Spacious restaurant/pub in Wolverhampton Town centre. Good atmosphere, friendly staff and fab food cooked to order and piping hot. Not overly expensive either. Worth a visit.

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Lin-Mark-Tutton . 2024-03-16

MORE AT TripAdvisor

Great place to eat in wolves. Highly recommend!

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Andy Hicks . 2024-03-14

MORE AT Google

Nice place, staff were great, decoration is lovely but the drinks are a bit expensive. Nearly £19 for two cocktails. I would come here again though to try the food.

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Emily Greenwood . 2024-03-10

MORE AT Google

Not the first time here, nice atmosphere, polite staff and good food, all in all a very pleasant evening.

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Carl Port . 2024-03-10

MORE AT Google

Great place for vegan and gluten free diets! They have a separate menu for both. The staff are friendly and alert. Lovely cozy atmosphere with dim lighting and the music is at a nice volume so no shouting at people to be heard!

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The Moonlit Priestess . 2024-03-09

MORE AT Google

Such a nice experience for a day out best service

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sachin shaji varghese . 2024-03-07

MORE AT Google

Quality food! Very good prices 😊

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Daniel Farmer . 2024-03-05

MORE AT Google

A really nice spot in Wolverhampton which gives a cosy comfortable feel with great service. I went in the afternoon but the comfy sofas and the low lighting gave the feeling of it being evening which made me not want to leave. The food was great better than expected and the staff are very welcoming and very helpful would definitely go back again

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Neil Reid . 2024-03-05

MORE AT Google

Really enjoyed my experience at The Lupo Lounge. It was a mid week night and pretty busy, we hadn’t reserved a table but were lucky enough to find one when we arrived. We partook in the 2-4-1 cocktails as it would’ve been rude not to, they were spot on!! The food came quickly and was really tasty. The prices reflected the quality and I wouldn’t hesitate to return. The interior was a little dark which perhaps makes seeing what you’re eating a little difficult but that’s just a minor point.

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Man1cmom . 2024-02-29

MORE AT TripAdvisor

Have called in a few times recently and found the food of a very high standard. Staff are also very friendly and the atmosphere is nice and relaxed.Would highly recommend.

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Peter Dempsey . 2024-02-29

MORE AT Google

It’s a shame I have to write this review as I genuinely don’t like doing this, The food was terrible, dry chicken, plain and poorly presented, and we waited nearly an hour for our meals to arrive! But despite this I had no intention of leaving a negative review, instead I chose to mention it to the manager to give her an opportunity to rectify the situation, She acknowledged that they had a “really bad night” and apologised, but still chose to let us walk out the door unhappy making no effort to find a solution, Everyone has bad days we are only human and mistakes happen, but it’s how you deal with the situation and that was the biggest disappointment!

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Dave S . 2024-02-28

MORE AT TripAdvisor

The staff were so welcoming and friendly, lovely and helpful too. The food was 10/10 didn’t take long to cook but was cooked to perfection. This was our first time coming and honestly everything about how the restaurant is and how the staff and food was we’d definitely come back.

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Chann . 2024-02-27

MORE AT Google

Overall, the food is really good and well made. I would say it is on the pricier side, especially the drinks. Lovely decor and friendly staff

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Grant Seastram . 2024-02-26

MORE AT Google

NEVER GO HERE! UNCOOKED RAW FOOD AND GOT SCAMMED! If i could give them 0 stars i would! When I came for a meal with my family we was immediently given poor customer service from the staff, forgetting drinks and having a sly attitude all thoughout our experience. VERY UNWELCOMING! MOST OF ALL THE FOOD WAS UNCOOKED AND RAW! I ordered a beef burger which was bright pink and I felt sick! I asked the waitress wearing a Naruto top for a refund and told me it would come to me in 3 days time but NEVER DID! I spent £15 on this meal which wasnt even cooked and was never given a refund. VERY ANNOYED! never going here AGAIN! Food higiene should be 0 stars, better of going to nandos.

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Tina . 2024-02-18

MORE AT Google

The staff were very friendly and helpful today 17th February 2024 me and my mother enjoyed it will definitely do another event there the service was excellent the atmosphere was excellent but the only downside was the prices for food and drinks are a little bit pricey

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Jane . 2024-02-18

MORE AT Google

Very good quality ingredients used in the full English cooked perfectly. Visited for late lunch and ordered the full English. The staff deserve a review the visit was pleasant and the food was to a very high standard

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Simon L . 2024-02-14

MORE AT TripAdvisor

overall it’s a decent spot to chill, have a few drinks and food however on both occasions coming here. The glasses have been dirty which has put me off..

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Latesha James . 2024-02-13

MORE AT Google

Quirky decor, always something to admire, look at, loved the mirror themed walls and the lots of lamp lights!!! Breakfast was one of the best we've had in a long time, came hot and no skimping on flavour. Staff were friendly.

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Mandy Daniels . 2024-02-13

MORE AT Google

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British
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This is my review of Compton Care. Out of loving remembrance for my mum I'll be honest and respectful. Compton Care obviously excels at many things in regards to how well it functions, the quality of the building itself, the professionalism of most of the staff, the aesthetic and mostly calm environment, the beautiful architecture and landscaping, but there were some things that bothered me a little and I feel could be improved. Some of the good: • Hot drink facilities • Family can also order meals onsite • There are therapy dogs that visit patients, which is wonderful and interactive Why I removed two stars: • Transparency. The dying process can be complex and distressing, especially if you don't know what's happening or why certain medications are administered. You're not told what the side effects are. You're not told, unless you ask, what the signs of dying are so that you're prepared. I got most of my knowledge from Google and the two nurses who did take time to speak to us family members. My mum was admitted perfectly mentally sound and communicative, but due to her pain had to be on high levels of pain relief, ended up confused and distressed and then had to be sedated to combat that confusion. They call it terminal agitation. • Mixed messaging. One of the nurses refused to give my mum additional pain relief at my request, because she said my mum's knees would be up if she was in pain, but she was heavily sedated. My mum never moved once during her last week. She couldn't have moved her legs. All she could do was twitch her thumb (which she did once), facially wince, or do brief movements of her eyebrows. The same nurse also talked over my mum a few times and appeared to question whether my mum was really in pain, when my mum was still able to communicate. My mum was someone who barely took painkillers when she was healthy. She had Pancreatic Cancer. I can state quite emphatically: she was in pain. I still now (in 2024 - my mum passed away in November 2022 - highly dislike the nurse who added frustration and discomfort to my mum's last days. Her name began with an R. • My mum had a sore on her bum that caused a lot of discomfort for her and I feel could've been treated sooner. • After my mum's death (which I nearly missed by seconds) she had a sore on left ear, which both myself and it seems the staff hadn't noticed, and it must've been painful for her because she winced whenever her head was moved even a little (despite her heavy sedation). • Some staff are friendly and compassionate, but there were a couple whose manner could have been warmer. They would enter my mum's room and not even acknowledge family, let alone speak or introduce themselves to my mum. My mum valued manners and a friendly manner a great deal. She had worked in social care herself and was always kind and compassionate to the people she cared for. Just because someone is dying they don't stop being a person. They still exist. They still need to be acknowledged. • Some of the night staff are a little noisy (banging bins, laughing etc) but thankfully it didn't disturb my mum. Some more good: • The good staff who laugh with you, interact warmly with the patient and explain things to you • Therapy treatments are available for patients and family • You can bring your own pets • Doctors constantly reasses medication and pain relief and will answer direct questions • The food is good (although sometimes my mum asked for certain things and didn't get what she asked for, but this did improve later until she could no longer eat.) One of the catering staff (blonde hair in a ponytail) always went that extra mile and showed my mum so much compassion. • Receptionists are super friendly and welcoming • The Chaplain lady was very kind and compassionate also • The fact family can stay the night with loved ones Overall, Compton Care aided my beloved mum in her last days. It wasn't perfect and some things could be improved. However, my mum went as peacefully as is possible with a heinous disease like Pancreatic Cancer. She fought until her last breath.