Lupo Caffe Italiano in Bury

Absolutely terrible experience!! Really wish that I had read the bad reviews first. I had been really looking forward good authentic italian food done properly after recently discovering this place. We made our reservation and arrived 5 mins before, after standing in a queue for over 5 mins, we were asked to wait outside until our table was ready which was about 15 mins.... It was busy and we just accepted it for what it was. After we were sat down it took a while for the most miserable life hating waitress to come to us and take our order. We ordered, drinks took a while, starters took longer than I thought, they were pretty good even though they didn't have what we originally wanted. Then....the wait began.......from ordering food, it took 1 hour for it to arrive, we had to shout the miserable girl to order more drinks.....they never arrived, she just went on to clean tables. we noticed that people who came in after us had eaten and gone...... all four of us were getting very bored, hungry and just sat there not in a good mood as we were just being ignored. We were just about to get up and walk out and then the food arrived.....well, some of it did. one of the kids had to wait about 5 mins longer for her pizza.....we then had to send it back to get it cut up for her..... After seeing all the pics they post and videos of their carbonara, i was really looking forward to someone around here who does a proper one (and wanted to compare it to mine) i was quite underwhelmed.....the portion seemed to be half of what other people had and what was in their pics and the guanciale was hardly cooked! The pizza was ok but nothing special for a margherita, a proper margherita should be a taste sensation (Rudy's are amazing), this was just average. The lasagne was far too hot for a child, took her ages to get it to an eatable temperature, the wife's pasta was ok, nothing special. Our drinks still didn't turn up but by this point we didn't want them, we just wanted to get out of there. Not once did they ask us how things are... I'm not one to complain about things normally, I just put up with it.....I wanted to but I couldn't get anyone's attention as they just seemed to keep walking past up with their heads in a different direction. I thought rather than lose my rag in there, I'll do it via their Instagram messaging just to raise my concerns. I did the day after and I'd say I was quite polite about it and just pointed out our poor service and we were disappointed. They read it and no response. I messaged again a few days later and the same again.......zero response. I then read the reviews and see that others have experienced the same. Seems like the owner/manager is only interested in the positive feedback and things on Instagram etc. I have told others about my experience and it has put them off going as they don't want to risk poor service and I will continue to do so. If they would have responded to my message I would have given it a second chance and put it down to being busy but to ignore people who have come and spent their money for absolutely shocking service, I cant get over that and hope it soon catches up with them and more people realise I'm more annoyed with myself that I didn't realise I had paid an optional service charge on the bill......fuming!!!!! Worse service EVER for what is in my opinion a very very overhyped place... Anyway, rant over, if you have read this I hope you don't go....or at least have a better experience that we did

Best Italian food I’ve eaten outside of Italy. It’s a gem. Pasta, pizza, cakes, coffee all top notch and the team know their stuff. Lovely authentic place to eat (and take away). 🇮🇹❤️

Always delicious food and coffee . Friendly staff. They have amazing rolls with spinach and pizza is another levels can’t wait for next time

I was really looking forward to going here as heard plenty of good reviews, the food is really good if there is anything left on the menu, 3 of the 4 starters we ordered were not available so they just brought what they thought would be okay(never checked if we were vegetarian as it had meat in it), and its was only early afternoon. The main meals are small plates but really good and packed with flavour. Had to ask two different people for the bill, they seem a little overwhelmed when its busy Like the vibe of the place, and the food is on point if available but not sure if id travel the 30 miles i did to get there again.

We are not local to the area but we found this place by chance and have visited several times whenever we are in the area. What a wonderful find. The staff are welcoming and friendly, and even welcomed our dog. The food is delicious every time. Such a wonderful place and we will absolutely be returning again.

Lunch with family and friends. Food delish. We were a little crammed in, even though we prebooked , it was very busy! It was bustling with chatter, energy and yummy smells. But it was awkward as one of our party is disabled and they were asked to move in their chair as much as possible. Food , as always, fantastic! Delicious! Pasta sizes aren't massive but it feels more that the portion is correct and our expectations are wrong. Pizza is also delicious. We mostly ate vegetarian and it was so good.

One word… incredible. The whole vibe of Lupo’s was fantastic, such a cute spot hidden away. The staff were LOVELY, super friendly and welcoming and felt so genuine. The place feels so cool and relaxing, the desserts on display looked fantastic. We shared the Cacio e Pepe and a four cheese pizza, they were insane. The food really stands out from the crowd, I’ve not eaten at an Italian restaurant since that has matched the quality and taste of Lupos. Would recommend to anyone visiting Manchester, it’s a bit further to get to but so worth it.

An authentic Italian restaurant hidden away in the far end of an industrial estate. Don’t let the location or the lack of kerb appeal put you off. This restaurant has some fantastic pasta dishes and great cakes. Give it a go!

We order regularly from Lupo and it’s always fantastic…except today!! Not only was my food terrible when I phoned to speak to the manager he was rude and not willing to listen to what I said. Has now put me in a position as I feel like I don’t want to order from them again with an owner who doesn’t take criticism well.

We went for coffee and cake mid afternoon today. My friend’s cappuccino was barely warm. We asked them nicely if they could make it hotter and they immediately said ‘No’. They don’t make the milk very hot ‘in case it burns someone’s mouth’! However, my black coffee was piping hot so this didn’t make sense. I queried it again only to be told that the ‘fats’ in the milk don’t like to be overheated. I’ve never heard such rubbish before! I don’t know about you, but I’ve never been served lukewarm coffee ….. anywhere. The morale of this review is to warn anyone who wants a nice hot cup of cappuccino or latte NOT TO VISIT LUPO. To make matters worse, their supercilious attitude leaves a lot to be desired.

This was my first time here although my daughter and family are regulars. I was surprised at the location on an industrial estate but it works as the food, service and value was excellent.

Lupo is amazing, from the service to the atmosphere it’s definitely one to try! The food is delicious and the team are always happy to recommend and make your trip that little bit extra special. We’ve been many times and recently for my son’s birthday where they made a pistachio and chocolate cake. Absolutely fabulous and highly recommend.

I was so excited to visit Lupo as my fiancé and I love Italian. So we decided to celebrate our 4 year anniversary there (given we got engaged in Italy). We managed to find the restaurant ok despite the very random location (although you could argue this adds to its charm). On entry we were greeted by a pleasant enough woman and sat at our table. We ordered the charcuterie and potato balls with a bottle of red wine to get us started. All of which were delicious although the service was quite slow and we even had to put the dishes on the table behind us as no one came to collect them. My fiancé ordered the calzone and I ordered Cacio e Pepe for main. We had to ask for cutlery when the dishes arrived as none were provided on the table. Given the restaurant claim to specialise in Roman dishes I was beyond disappointed when I tasted my dish. It was as if a member of staff had accidentally tipped the whole salt grinder into the pasta. When I told the male staff member he got quite defensive and tried to convince me it was the pecorino. I've had Cacio e Pepe in Rome so I knew this wasn't the case. I asked if I could have a Calzone instead and the staff accommodated. The calzone was nice but could have done with more filling and sauce. Instead of ordering dessert we chose to grab a few pastries to have back at home. We ended up leaving with a box of six pastries which were all rather underwhelming. Don't get me wrong the restaurant itself is charming and some of the food is good but overall I was disappointed that a restaurant claiming to do Roman pasta failed on the most iconic Roman dish.

Visited here for a family meal. Cannot fault the food for taste, however the pasta portions were extremely small for the price. Both myself and my 15 year old daughter were still hungry! I was shocked then to find on the bill quite a large service charge which is surprising for a small unit/cafe on an industrial estate which isn’t even in the heart of Prestwich village. Needless to say I would not recommend or return to this establishment again. There are so many nicer places to eat out in Prestwich.