Lucky Star Chinese Takeaway in Wealden

Ordered at 5PM, tried calling from 7PM only to get a busy tone consistently. Delivery arrived up at 8.10PM, at which point my partner had already had to put our child to sleep, so I asked for a discount which was refused. Will not be ordering again which is a shame they used to be very good.

The website is very good and allows you to order a good selection. What it doesn't do is allow you to pay online, not a massive problem, but not convenient. It also doesn't give you an idea of delivery time until after you've ordered. I placed my order only to be told that it would be a 95 minute wait. After 110 minutes, I called to check progress, the man on the phone was very polite and told me that it was being bagged now. About 20 minutes later, it arrived. The staff were very nice and friendly, the food was good, it was just the inconvenience of paying cash and not knowing how long it would be until after I ordered. Although 95 minutes is still too long I think.

what can I say other than DO NOT ORDER FROM HERE, I have been a loyal customer for over 3 years and my experience today has put us off I placed my order at 18.11 spend £60 on my order to be told it would be 110 mins, it is now 21.26 I’ve called maybe 100 times and get a busy message any time I call I have been waiting over 3 hours and now they can’t even answer the phone

Was good ordered dinner yesterday, and they left food that we ordered, honestly since changed hands won't be back

Normally very good, tonight deleivery has let everything down. Ordered 2 1/2 hours ago and still nothing, every time I call it will be 20minutes! Food is good - service is bad. This is coming from a loyal Lucky star customer, but I’m thinking it’s now time to change.

Food is good but that’s twice now I’ve ordered and had to wait 2 hours after calling up twice

Really tasty food with big chunks of meat. Not too greasy and good portions so we've got dinner tomorrow night.

Very good food. And a lot of it . We had the A3 set menu.

ordered online at 6.21 for an early saturday dinner, only to be asked to pay cash on delivery. anyhow over two hours later after chasing twice it arrived, was given £4 off. food was atrocious, hot n sour soup was globby mix of gelatinous egg and one prawn the rice was cold and dry the accompanying dishes were extremely salty to destroy any possible taste. will definitely not be using ever again .

£7.50 added to bill for admin and delivery charge Cold and disgusting nothing to write about don't waste your money.

My go to Chinese, never go anywhere else

Ordered at 5pm for 6.30. Staff who took my call was professional & friendly. Food delivered on time by pleasant staff member & was nice & hot. No complaints.

Really great food, found our new fave Chinese takeaway! Everything was really nice and wasn’t greasy or sickly like some other places. Will deffo order again and would recommend.

I've had Chinese from Lucky Star since I was a kid and it will forever be my favourite Chinese takeout. The food is absolutely delicious and the staff have so kind and accommodating.

The last two times we have ordered from here, it has taken 2 hours to arrive, despite calling up to request the progress.

Best Chinese takeaway in town. Food is really good. The only downside is sometimes they don't put the whole order in the bag and they have to deliver the missing items.

Always have used the Lucky Star, best Chinese food in Hailsham.

Best takeaway I have had for a long time, really good,

Our 2nd visit this evening absolutely delicious food, not one criticism at all

Very very long wait for delivery and food is definitely average but can't complain as it's the only good Chinese in hailsham.

Ordered and advised a 103 minute wait, then had to call 1hr 30 minutes later to be told it wasn’t ready and would be another 30 minutes. Won’t use again, wouldn’t recommend. Poor, poor service.

Ordered from here (admittedly) because our normal go to was closed. Think this place has a new regular! Got the Szechuan beef and I’ve never had such tender cuts of meat before with a Chinese takeaway, could have cut it with a spoon. Absolutely delicious, and an amazing first experience with them.

Delivery time given on as 90 minutes which I thought was pretty excessive. 2and a half hours later.......bloody ridiculous

30min behind with the order but understandable as New Year ev. Barely any veggie except plenty of onion on the top of Singaporean noodles. Rice very dry with only a few prawns. Soup very salty too much MSG..

Hi guys, l live in Ireland, but my brother Glyn Croxton lives near you..l treat him via your takeaways, l thank you for your honesty 👍👍

We have always used the lucky star great food every time collect or delivered

I liked the food haven't had it many times but when I did it tasted nice would recommend

Lost my order then sent the wrong spring rolls out but we had to use our free item to change them! The food tasted old and not nice

Super delicious! Will definitely be ordering from here now on!

Been going here since 1987 never had a bad meal. Best Chinese in the area.

Another great meal from Lucky Star! Lovely freshly cooked food, tender beef, yummy chicken balls ans gorgeous king prawns! Decent portions but most important, everyting tastes great! Definately the best Chinese food in Hailsham.

Good chicken chow main, stingy with egg fried rice loads of rice no little egg.

Best Chinese by far in hailsham

This is hands down the best qualitu Chinese food in Hailsham. Everything is fresh and tastes clean and well cooked. The owner really cares about the quality and it shows. Yes, they're always busy but that's becuae it's so good! Thanks Lucky Star 🌟

Absolutely delicious! Best Chinese in Hailsham. I was I the shop no longer that 10 minutes to wait for food to be prepared while I was in the shop. It was worth the wait. Its worth the price. We ordered 4 dishes and it fed 4 adults. The only Chinese restaurant to make crispy chilli beef properly! It was cripsy, it was beef and was spicy! Couldn't recommend any higher!!

Here on holiday. Ordered food at 18:00, received food at 20:30, and, it was someone else's order. Evening is a wash out. Food okay.

Amazing food, quick and happy delivery, and good value for money, will 100% return!

Absolutely amazing food, the best we have had in a while too. The sweet and sour sauce was soo scrumptious. We didn’t mind the 2 and half hour wait last night (it was New Years Eve) when we get to eat food of that quality. Definitely will be coming back and recommending too.

Poor quality food - it varies between 2.5 & 3.5/5 IMO. Never really good but sometimes really bad. Occasionally also a dish isn’t in the order (had this twice) but options limited in the town and probably the better of a poor bunch. Shop is freezing, front door sticks and cleanliness open to opinion. Take the Indian option …

Food was worth the wait! Delivery took an hour and a half, so for a Saturday evening we weren’t too fussed to wait. Great chicken chow mein & crispy shredded chilli beef! Delivery driver called to let us know he was on his way and to verify address, lovely & polite. Great service :)

Tried to order online, went through the whole farce of ordering on their website only to reach the end and the only payment option is cash. In 2022.

Ordered from this restaurant tonight and wish I hadn't!!!!! Order was 25 mins late and when it did arrive it was cold and to make things worse my partners chicken chow mein had 7 PRAWNS in luckily she doesn't have a seafood allergy !!!! When I phoned to let them know I was told to "calm down" as this was not possible .if you have any food allergies I strongly recommend you do not use this restaurant!!!!!!! The repercussions of what could have happened are frightening to say the least !!!!!!!!!!!!!!!!!!

Took order over phone, was ready when arrived for pickup and was hot and order was correct. Would be more convenient if they could take card over phone, but overall a good experience.

Lovely beef and mushrooms and prawn crackers was fresh with sauce

Ordered today and I was not impressed The duck was cremated , satay chicken was DRY with sauce chucked over. I called to express my frustration to who must be the 'boss' he was absolutely rude, vile customer service. Was laughing down the phone, telling me I don't work in a kitchen so I don't know how it should be cooked. Said duck should be crispy. Yes but not bloody cremated. Repeatedly kept saying should he sell his shop to me what do I want him to do, he doesn't do refunds. I told him I would be writing a review for people to see how vile he was he said an I quote 'go ahead I love the publicity' with a disgusting attitude towards his customers. Wont be ordering again due to his manner doesn't deserve my money for his disgusting food.

Well the whole meal.was not upto lucky stars.usual standards pancake rolls shrunk..duck not tasty as duck should be...very very disappointed.

Our favourite Chinese takeaway in Hailsham. Good food, delivered quick ish (depending on the time of the day)

chicken and vegetables., prawn toast, sweet and sour chicken balls, Bbq ribs, chicken chow mein. The chicken and vegetables was really not nice , tasted funny . Threw it all in the bin. The rest of the order was lovely . Just a shame and the chicken and vegetables.

Absolutely delicious! The delivery was in good time and the staff here are so friendly and never get a thing wrong.

One of the best Chinese take away meals . - great food and excellent service.

Yummy food and quick cooking if not at busy times

Ordered twice recently from here and both times the order was wrong and missing dishes. The dishes delivered were only half full . My wife and I somehow managed to eat £37 worth on two plates . Avoid this Chinese. Rip off merchants

I ordered online for delivery …… food is always great . Was told it would be 110 minutes I phoned after 120 minutes to be told it would be here imminently 160 minutes later still not here!!! Recommend collecting your food & not waiting for delivery .

Normally nice and good service but ordered out food at 5:22 and never turned up untill 8:00 pm wasn’t really bothered but the time it arrived

Nice staff when you don’t have any issues. I collected my order but they forgot the Chow mien. Asked if the forgotten dish could be delivered as we weren’t far and after a tut and a sigh, he agreed and said it would be 15 minutes. It wasn’t. We ate our other dishes after waiting 45 minutes and then after an hour, I called for a refund on that particular dish as it still hadn’t been delivered. The owner then challenged me on my order, calling me a liar saying that he was 100% sure he put in the chow mein - Yeh, because who doesn’t lie about a chow mein… Then said that I should’ve called him earlier to cancel the chow mein I.e. when it had not been delivered after 15 minutes… Said he didn’t do refunds and that instead he’d give me a chow mein for free on my next order. Think he can keep that one to be honest. Wish I’d read the reviews before ordering… Delivery driver was decent though, very apologetic, far more than the staff.

On line ordering really easy food hot and ready on collection.

Been going here for decades best chinese in hailsham staff amazing and delivery driver amazing and friendly

Food was good but keep forgetting to pack all my orders. Frustrating. But lovely food and friendly.

I can't say there is anything specifically wrong with it, other than the lack of competition. The menu is very limited and the prices are high for the quality of what you get. If you compare it to places you find in Eastbourne or Hastings then it falls very short of the mark. This is what Chinese take-aways used to be like in the 1980's. They could be SO much better if they put the effort in and acted like they want the customers to come back because they want to, not because they have to. If you drive then get a thermal box and go to Eastbourne and get a much better meal.

Reasonable pricing, great size portions

very poor service and rude boss

Literally the worst experience I’ve ever had with any takeaway ever, asked what delivery time was they said an hour and it took 2 hours 50 minutes, staff was so rude when asked where my food was, overpriced and food is nothing special, how this place is still open with there awful customer service is beyond me, if they went out of business it wouldn’t shock me, don’t order from here if you value your time

Will never order from here again ! Ordered at 5 food came at gone 8 rang time and time again asking were my food was they said it was on the way then it wasn’t then said it would be another 45 mins the kitchen was still preparing it , spoke to a young lad which sounded like a young lad on the phone he said he would credit us some dishes for next time we ordered when I phoned about 3 weeks later to order to ask about what the free dishes was just got a rude response basically telling me that is the waiting time In busy periods and told there was nothing to say about the free dishes they don’t offer that ! I shall take my custom else we’re Thankyou Not like it’s the best anyway all the dishes taste pretty much the same ! Overrated place !

They are always busy - try getting through on the phone between about 5-7 and you'll spend 30 minutes getting a busy tone. So, we ordered through the online site, and was given a pickup time of 6:40pm (we ordered at 6pm). Fine we thought. Then they phoned and said it would be 7:10pm. Once again, fine we thought. Got there, went in, paid and then stood outside in the rain and cold. And waited. And waited. At 7:40 I asked where our order was, to be greeted by a grumpy negative gruff response "the orders are bought out in the order they were placed". That's fine I said, but you said 7:10. 5 minutes later, food arrives by the same man, now scowling at me. Food was OK, nothing special. First time we have ordered from there since lockdown. An experiment we won't be repeating any time soon. Hopefully you will have a better experience, but judging from the people also stood outside at the same time as us and they had all been standing out there for some time. I get it, recent events have meant that everything is different. However, be realistic with the pickup time, hand over the food when you say you are going to, and show some professionalism.

Deliveries always late which is generally fine. The last delivery we had took 2 hrs 25 minutes to get here and delivered to the wrong address. Because of the confusion it wasn't paid at the door so I phoned 2 days later (as I was working the following day and forgot!) after the abusive rude call from the shop to pay by card to still be abused on the phone and to be told "we dont want to deliver that far out to u anyway". We have heard the same man shout at customers in the shop as well. Great way to keep business during lockdown !!

Really nice food, just such a shame their always about 40-50 minutes late with their delivery! Its beyond a joke now, you put an order in a 5pm to be delivered at 7:30 and you're lucky if you see it before 8:30.... #hungry 😒

Food was lovely, best we have had for a long time, staff were friendly and very helpful, the wait time was quoted correctly and yes it was an hour and 40 mins but it was Saturday evening and it is very popular. Would certainly recommend them.

The only downfall to our delivery from Lucky Star tonight, was the wait.. the food was delicious, non greasy and a winner all round.. would recommend them, just if time is a factor, allow longer then they advise.

Such a shame...the food is good, but the customer service is poor. Tonight we placed an order at 18:20, and we were told the delivery would be up to 1 hour 40 mins. At 20:45 we call to enquire where the delivery is and we’re told it’s not ready and will be another 15 mins. After expressing our disappointment at an estimated 2 hour 40 mins delivery, an angry manager then offered us either a £2 discount for the delivery charge or cancel the whole order. Food arrived at 20:57. Such a shame.

Food was excellent earlier , than stated.

We had to wait 30 mins for a phoned in order. Man was grumpy and had no sense of humour. Some of our food was very dry. Not the best Chinese.

The food was delicious and the people were friendly, wait time wasn't very long but if it was it'd be worth the wait.

Appaling service, order placed 18:13.....gave it until 20:18 as I can totally understand at peak times and from personal experience, it may take 'slightly' longer. I was advised a further fifteen to twenty minutes I would have to wait............my food arrived at 21:00. Whoever and however really needs to sort out, the online ordering system generated confirmation emails and the need for these to be totally inline with what the restaurant can actually achieve otherwise absolutely no point having an online system at all.

Lovely food but order early cos takes ages to get delivered

Do not order from here at their peak times!! We were told up to 2 hours wait for our food, it arrived over 45 minutes over the 2 hours and was cold when it finally came. We would have rather been told they were too busy to take our order and had an Indian instead. Do not waste your money here!

I ordered in house and chose to wait for my food. It took 45 minutes which is understandable because the phone must have rung 30 times with hungry customer requests while I was there. Mmm popular place I thought? Well maybe average is the popular requirement from this takeaway? It was hot, edible and unremarkable.

Really nice food...my favourite takaway

Staff are rude. Was told a one hour wait for delivery, 1 and a half hours later was told there was no order made. After 10 mins on the phone they found my order. 20 minutes later it arrived cold

Probably the best Chinese takeaway food in Hailsham - Recommended

Good food good prices best of all you can buy small or large portions

It's hit or miss on the quality of the food. The pork balls and spring roll batter was not right and to sickly.

The delivery time is appalling. Ordered at 19:10 arrived just after 21:00. No reason as to why having to wait, every time I called to chase the delivery. No apology. Refunded for delivery charge, wasn't aware there was delivery charge as live 5 minutes away!!! Wouldn't use again.

Few months back i said food has gone down hill. I just had some after 8 months and it has changed. Food was great. :)

Good choice of food, very tasty.

£15 minimum card spend, no thanks

Nice friendly staff food top rate

I was made to wait over 30 minutes for a collection of 2 dishes.. absolute joke food was dry and over cooked would never eat there again

Always good food. Sometimes the wait is off putting so we will get something else, from else where. Prices are ok. Staff seem kind enough over the phone. Delivery drivers are also pleasant.

The best Hailsham has to offer for Chinese take away

Appalling customer service, the man is always grumpy and tuts if I ask to repeat something once! Apparently paying by card over the phone means you don’t get complimentary prawn crackers, but paying by cash you would?!! Also needing to wait 1 hour and 30 mins as a standard wait- I understand busy on weekends so throw in prawn crackers if that’s the case?! Otherwise food is usually good, had one bad experience with food but overall it’s good with decent portions.

Very friendly and services are good

Best chinese in hailsham, after numerous bad experiences with others in the area we have not had any problems with lucky star.

First take away in 12 years from lucky star Regular customer before we migrated to Australia Returned to Hailsham to visit family so we thought we would go back for take away We were remembered by name. We were not disappointed the take away was just as we remembered “the best soooo good”! See you in another 12 years! Judy Julian

A good chinese takeaway, certainly above average. Food was hot and tasty, fresh and service was pretty quick, despite quite a few customers.

I tried the noodle special, in the menu it said noodles,pork,chicken,beef, king prawns and vegetables.Well, when I got home looking forward what it looked an appetising dish, it was disappointing to find that pork and chicken was thinly cut lost among fried sauté onions and the vegetables a dozen of sad garden peas counted ! and non existent beef or prawns, the dish in general was dry and the only flavour was the onions.This just happen to be a one of my favourites together with Kung Po chicken,Beef in black bean sauce and many many more I have try in my local for many years I leaved In the Crawley area and never disappointed, I suggest to the management to go and try Mr H in Bewbush, and Mr Harry in Tilgate in Crawley ,and see what others are offering,I have used them for thirty years! Hope there is some improvement in yours , I will try it once more and keep a happy customer for many years!!

Great food from Chinese to burgers and chips always great service and fantastic tasting food highly recommend

First tried in October 2017 and was very pleased with quality of food and have used them about 4 times since then. Good size portions and reasonably priced.

Food or but service is very slow. Waited 3 hours for food then got shouted at for asking how long it would be.

Buff said try it out your self is th best way to believe me

Food pretty good,had crispy beef not sure where beef was but not in dish, very accommodating and good service, take a long time to deliver if outside area so order well in advance!!