Lucky Star in Stevenage

I went in on Tuesday morning due to trainstrikes affecting my usual commute and I had such a wonderful experience. Even though it was busy the lady on the till was friendly, smiley and made the transaction a great one. Plus the communication between her and the birista even though it was busy was great. Not to mention it was a fabulous hot chocolate and sausage roll, which helped me forgot my train troubles. Amazing costumer service and hot chocolate

The guy said to me tonight we nearly shut but still had my order. Everytime me and my partner order here we are not dissapointed! Quality high quantity good service and taste off the charts! I am not from stevenage and this is the best place for chicken wraps in my opinion.

As a Previously happy customer. who brings people to, and recommends this place, frequently, I am so very Disappointed with the last few visits.... - Price increases: I understood and accepted. Expenses increase we know that. - Portion reduction... This should be instead of price increases, not as awell as, but, OK - 1 visit we were brought wrong food & server told us its what they wrote down so we are both wrong not them!!!.... Not impressed, but we had cinema booked so ate it anyway. Another Tiime: - we booked a table and manager just gestured vaguely towards some empty tables at far end of room. "There are some empty tables over there"... Poor Service. - My Female guest was then handed menu and told "take this" with her to the table. Unacceptable! .... he then turned away and started talking to next customers. I really hope this was just a few "off days", and this kind of poor service doesnt spread to the rest of the staff, who have always been happy, attentive and fgiven great service with a smile even on the busiest nights. Good service is important when you are paying to eat out! There are many options for quality food now, so good service is ESSENTIAL if you want to keep customers coming back.

Great place! Have visited many times ✖️ over many years and have had all different items from the menu and never been disappointed, staff are all great and today we visited and they had a new addition to the staff, lovely young girl very polite, friendly and smiley Grace look forward to visiting again.

honestly one of the worst desserts I’ve ever ordered! ordered a waffle which was literally a soggy, cold toaster waffle with a bit of sauce and some strawberries which were clearly not fresh; tasted like they had come from a frozen pack - bland and soggy. milkshake just tasted completely off and didn’t have whipped cream as ordered. the cookie dough was so thin it basically stuck to the packaging and the kinder bueno topping was just 3 pieces of kinder so not even a full bar! the ice cream that’s supposed to be ‘whippy’ is just a scoop of plain vanilla. and to top it all off, the order took 1hr 20mins to arrive… would not recommend at all!