Lucky House Chinese Takeaway in Sunderland

Disgusted ordered 3 meals for delivery at 4 only to find out has been cancelled no phone call no message come on Mill you can do better than this

The first time we ordered was because my 16 year old grandson wanted to try it. Ordered the box meal via the app and got a 25% discount. However, the food arrived and was not hot although once put into the oven to heat, it was fine, there was a good selection of char grilled meats with bread, rice and dips. The following week, we got together as a family of 4 at my daughter's and since she lives nearer to the takeaway, we figured the food would arrive hotter than last week so we gave it another try. We ordered again via the app at 6.15 pm and got the £40 meal for £30. After an hour when the food didn't arrive I called and was told they would sort it out and call me back. I waited another 30 mins and called again. This time I was told there was no order for delivery at the address . It transpired that my daughter had made a mistake when ordering and paying with my card, that she had changed the delivery address from mine (the billing address) to hers, but hadn't changed the postcode and the delivery driver had gone to my empty home at Southwick instead of Pennywelll!. I asked the lady from the establishment what would happen now and she said ther was nothing she could do as it was our mistake. By then the money had been taken from my bank account! My argument was then, when the delivery driver got no reply at my empty home, why didn't they then ring us, they had the telephone number, then the whole sorry mess could have been sorted sooner?! They then agreed to deliver the food to the actual address we wanted it delivered to but again it didn't arrive! After another hour and a further 3 or 4 phone calls iwas told the driver was 3 minutes away, he didn't actually arrive until half an hour later and you've guessed it, by this time the food really was stone cold! I won't be ordering again!

Worst food I’ve ever had at the stack. The taco meat was warm and cold in the middle. The plate was swimming in liquid ( that I had to pour out). There was no taste & it looked disgusting. And to top it off I was charge over a tenner. I would avoid if I was you. So disappointed.

On a dog walk my friend and I decided to stop for a drink. I was impressed that there were plant based milks available. My dog was happy as he had a sausage. My hot chocolate (with oat milk) was nice and I enjoyed the view. The place is ideal if you’re near the beach and want to sit with a cuppa.

There today after 2pm plenty to choose from only problem couldn't reach bread at rear of top shelf ad I'm not very tall a kind gentleman customer got it for me