Lucky House in Canterbury

I made an order at 8pm on a monday and it took 2.5 hours to be delivered. The food was warm and tasted okay but not the best i’ve ever had and definitely not worth a 2 and a half hour wait. The staff member on the phone however was nice and apologised but overall wouldn’t order from here again.

Our meal was delivered promptly and was absolutely delicious. Would highly recommend.

I can honestly say this is the best Chinese me and my partner have ever had. Food is always hot and workers are friendly and polite! Would highly recommend!

I'm absolutely disappointed in my food I had last night everythink was fake no real chicken it was like it had been frozen then microwaved I would never order from there again need to learn the rules of food before serving to a customer...... customer support after was absolutely dreadfully

Ordered delivery and arrived piping 🥵 noodles, chicken satay, ribs and prawn toast ✅ spring rolls and crackers added at no charge .. 👌👍🏻

Had the nicest meal last night, it was seriously the best Chinese I’ve eaten in ages . Well done guys I will 100% recommend you and I will be back for more

This was a terrible experience- we had to wait over an hour and when the food finally arrived and we ate it - it was absolutely disgusting and the worst Chinese food i have ever tasted. Don’t go.

The food here is so good! My favourite Chinese in the area.

Best Chinese I’ve had in years food very hot and fresh and the duck was on point

First class food freshly cooked. Delicious and the added crackers and mini rolls very welcome. The pancake rolls are terrific.

This awful place needs less than 1 star. Ordered food 3 hours ago, still hasn’t turned up. Rang them once and they said it’s on its way and then it still didn’t turn up half an hour later and been trying to ring them ever since and they won’t pick up the phone to get our money back. Useless. What a waste of time and space this place must be, don’t know how to conduct business.

A score of zero would be too good….. 3hrs to decide they can’t deliver any kind of food. Took the my ey and run. Glad it was on Uber so I get my money back. A joke and inept at best.

Absolute joke of a take away. 3hrs to decide they can’t deliver any kind of food after taking payment and stringing me along on the phone. Inept drivers and delivery service.

The ingredients are fresh. The food comes out quickly. The food is delicious.

The food was tasteless, and the Pork chop suey was so tough and inedible. Will never use again and very expensive.

Very poor food ! Shop was full of household goods ,grim ,should have walked out ,not like Lucky House used to be ! Never again !

If I could give a review of 0 stars I would. Ordered my food at 6:30 to be told my dinner should arrive at 7:40. My food didn't show up so I phoned the restaurant at 8:15 to than be told my food will be with me in 25-30 minutes. It's now currently 10:10pm and still no food. Tired phoning up again but 20+ phone calls later I still can't get through to cancel and get a refund! Don't order from here! Poor service! Unsure of how the food taste, still haven't received my order!!!

Do not use this restaurant!! They will take your order and tell you it will be with you in an hour, however they won’t deliver it in that time. My food arrived 2.5 hours after I ordered it and after I told them I no longer wanted it! Atrocious!

Waited 1hr 30mins still no takeaway so called to ask where it was. Was then told it hadn’t been started & would take 1 he and half. Told them not to bother. Avoid!

Ordered at 6 turned up at 9pm freezing cold phoned million times in between and complained got fed up and went got my money back never ever will I order here again

Dinner was an hour and half late, its was cold and the food was disgusting. Will never be ordering from there again 🤬🤬

Just a good take-away.fast and tasty food

Really nice fresh tasting food. Everyone enjoyed. The dumplings were a little over cooked & dry to my taste.

Tasty fresh fragrant food. Used this Chinese rather than my usual and im glad I did! Great selection, beautifully cooked and lots of meat in all dishes...I will definitely be using lucky house as 1st choice for Chinese takeaway.

Food is always good and hot, its reliable and it sells the usual food you would expect from this kind of takeaway

20 calls phone off the hook ....won't ever use again ...go elsewhere ...they will want my money .... ...

Ordered a set meal for 1. Large portions and can easily get two meals out of it. Sweet and sour Chicken in batter was good. Fried Rice very interesting. The beef chow mein very floppy and overcooked. No evidence of any interest in what they're cooking.

Put order in at 7:30... told was going to be delivered 8:30... gone past 9:30 still no food kept being told 20 minutes still nothing... shocking service will never use again.

Ordered through just eat at 6. Told be delivered by 7:10. Rung up at 8 to find out where it was and was told just eat "just does that sometimes" and it will be 10 minutes. Rung up at 8:20 to be told "the drivers car broke down" it will be 10minutes. Rung up at 8:35 and cancelled order 10minutes later it turned up and I turned it away.

Title pretty much sums it all up. We have been regular customers for years now but you are only as good as your last job.. this will be the last time we use this place. Phoned twice to find out where the food was and no hint of an apology/discount. The Shredded chicken was genuinely cold in places and the rice was one large lump that couldnt be separated. I ate what I could, seeing as I was starving (see: 1hr 45 minute wait) and didn't get through half my plate and I am not one for not finishing my dinner!! Try somewhere else...

Very quick delivery but the food was mostly thrown away. Greasy chow mein, chewy beef, rubbery chicken and prawn toast that tasted burnt. Utter waste of money.

Ordered my Chinese on a Monday at 7:30pm it’s now 9:10pm and it’s still not arrived. Restaurant keeps saying the food is out with the driver and it will be here shortly, twice now they’ve said this. Wonder how it can take someone over 40minutes to deliver locally. Hope the food is nice. I could eat my Chinese 3 times over the length of time I’ve waited for it. Don’t bother ordering unless you want your meal next month!!!

Had A Lovely Experience Fun For The Entire Family!

Good food, quick service. Cash payments on collection.

I accidentally ordered from LUCKY HOUSE HERNE BAY. Thinking I was ordering from LUCKY HOUSE TANKERTON. Gutted! The noodles had weird tasting prawns which I could not eat and the cubes of pork were so chewy I couldn’t eat those either! The crispy duck was probably 40% fat. Never again!

Took 2 hours to deliver. Phone was constantly engaged. Finally got through and they claimed to not have received my order despite the fact I received a text an hour before that it was out for delivery. The food finally turned up for it all to be burnt and one of the containers had burst leaking the contents everywhere. Absolutely Terrible.

Excellent food with very fast delivery service. Nothing in Whitstable compares to this, Food is always fresh and hot.

Quality food, quality service, speedy preparation. Perfect in every way!

Quality food, quality service, speedy preparation. Perfect in every way!

A great takeaway with huge portions. The food was not too greasy and they were very flexible - ask them to spice it up if you dare! Will be ordering again soon!

great meal with all the sauces to go with food would recommend.

My regular good nothing spectacular

My ‘go to’ Chinese for great food and delivery.

Great tasty food, highly recommend!

Unfortunately I won't be ordering again. This was my first time trying your food and I found it to be flavourless. I ordered 7 dishes and spring rolls. Only 1 dish had a nice flavour, the rest either didn't have much flavour or just tasted funny. The rice was really dry and tasted old. The chips weren't cooked properly. I ended up putting all of it in the bin so that's £30 down the drain. This is the first time I've ever had to leave a bad review on Just Eat/a restaurant. Sorry, but I won't be ordering again.

Turned up early, hot appetiser for two was all messed up, no seaweed at all, 12 mini spring rolls instead of 4, 1 triangle of prawn toast, love the lucky house normally but tonight certainly wasn’t their best, will definitely stick to ordering from them direct!

Food wasn't THAT nice. It was edible but nothing special.

I asked for as soon as possible and it arrived around 30 mins later-great. Very packed with meat, prawns and veg I love the hot and sour soup-it varies depending on chef but is always good. The Cantonese duck is delicious chewy crisp and meaty with plenty of beansprouts. No bad dish from this takeout.

Excellent service and food was hot and delicious again

Will you send me some samples on Thurs night please as I'm having a party 4 Charity at The Hailey Care Home. There's 50 plus coming ar 7pm. I'm sure you will get a lot of Business from it. Thank You Wendy Minter

Food good, but not very warm and not carefully delivered so one of the dishes was open and had leaked everywhere. Disappointing as they have recently started charging for delivery.

This is the 3rd time ordering recently where the sauce from one of the dishes has leaked and soaked the rest of the contents of the bag, as half the containers have been partially open, resulting also in other dishes being contaminated. Also the food is arriving lukewarm at best. We have noticed a new delivery driver so not sure if they aren't being careful or aren't being given a carrier to transport the food but whatever the cause it's really frustrating. It's particularly annoying as they have started charging for local delivery. Won't be ordering from Lucky House the next time we want a delivery, which is a shame as the food is good.

disgusting ! food was awful and really sure it wasn’t chicken in my curry tasted so weird ! put me off for life

lucky house herne bay great food told 30 minutes arrive on time with piping hot really nice driver well worth tried

food is normally amazing but this time failed to read our comments stating no chillis in any of the food (pretty much every dish had chillis) slight let down not sure if I can trust again as I can’t touch anything with chillis on!

The rice was sticky, all stuck together... and the roast chicken Chinese style was made with cheap produced chicken not like other I've had from chineses before that's made with proper roast chicken

Food was late and very poor. The muscles were cold and one container hadn’t been closed properly and leaked everywhere. This was the first time we tried here and I’m sorry but we won’t again

I ordered 30 of food and couldn’t eat any of it. Ordered English roast chicken and chips which was covered in a Chinese sauce which is not advertised. Phoned restaurant to be told sorry and that the owners cannot speak English will not be ordering again

Food great. Delivered on time. Friendly delivery service

Messed up our order and the delivery was late.

perfect, exactly how it should be 😀

A very long wait,messed up order and bland dishes. Very disappointing. Will not be returning to this take away.

The food was late, but after I rang the order was cooked and sent out. I ended up with too much rice as the menu didn’t mention that one of the dishes came with rice. That said the food was good (rice was a bit stuck together), hot and the meat was excellent quality, even in the special fried rice. I would order again in the hope our delivery issues were a one off

Driver was given the wrong house, and wasn't told directions left on my order which made the food luke warm by the time it arrived

not happy with any of the service at all this evening! food was due to arrive at 19:20 arrived at 20:05 STONE COLD! we called the restaurant 3 times n every time to be told was on its way and we said we hope the food will not be cold (it was), last phone call we made we got left on the side listening to them all argue and forget we was on the line!!! then told we can not have our money refunded as they don’t know how to as we ordered over the app! but we can have the food again another day... just not good enough in my eyes! very poor service!

Lovely tasting food and it arrived earlier than time estimate. Would recommend.

good food and good service, collection or delivery

Noodle dish was a little sloppy & wet! Spring rolls might aswell have been an empty shell& the chicken balls were far too over cooked

Food arrived late and had to be microwaved and the soup was the wrong one. Not impressed.

The food was very poor. After seeing 4.5 star review i decided to order, but I would definitely not recommend this takeaway. Horrible rice and no flavours in the food - just lots of grease.

still waiting for my dinner, when I called to ask how long it will be she said she would find out then hung up on me and I haven’t been able to get through since.. annoyed to say the least

first time using the just eat app and the restaurant. food was in time and delicious. will be using both just eat and the restaurant again! 😋

Food had no flavour and greasy really not nice

Amazing food always consistent and always busy and popular at the weekend. Highly recommended. ⭐️⭐️⭐️⭐️⭐️

Very tasty. Will definitely be using this Chinese as our regular Go To for our takeaway.

15mins late... I Ordered: "Tasty Fried Lamb in Chilli Sauce with Fried Rice" but instead got chicken curry and plain boiled rice.

Great food, and the delivery driver was fantastic :-) Used before and would use again.

Really good meal will be coming back

Really good meal will be coming back

Great timing great tasting food.will have to order again soon

Great timing great tasting food.will have to order again soon

We had a fantastic Chinese on wed from this takeaway. Generous portions. Fresh food. A more authentic cuisine. Will order again. Even worth paying the delivery charge of 1.50.

We had a fantastic Chinese on wed from this takeaway. Generous portions. Fresh food. A more authentic cuisine. Will order again. Even worth paying the delivery charge of 1.50.

Really cheeky asking for a delivery fee and then delivering food Over 30 minutes later than the confirmed delivery time. Chips tasted like they had been reheated but everything else tasted ok.

Really cheeky asking for a delivery fee and then delivering food Over 30 minutes later than the confirmed delivery time. Chips tasted like they had been reheated but everything else tasted ok.

Disappointing. Awful delivery service, rude driver (apparently you can't expect on time delivery on a sat night, and you have to walk down the road to get it, he won't deliver to the door!) and the food was only OK... Not Lucky House's normal standard.

Disappointing. Awful delivery service, rude driver (apparently you can't expect on time delivery on a sat night, and you have to walk down the road to get it, he won't deliver to the door!) and the food was only OK... Not Lucky House's normal standard.

Decent Chinese food,always use lucky house.

Decent Chinese food,always use lucky house.

Always enjoy the food here and they do the best pancake rolls ever.

ordered here the other week, was okay. i usually go to ming gardens but this was closed, so i decided to order here. This place isn't too bad, although the chicken balls are very salty. Might re order in the future but not sure.

The driver was loud very strange behavour just passed the food kept talking about some customers & politics was very strange and un professional

The driver was loud very strange behavour just passed the food kept talking about some customers & politics was very strange and un professional

I'm sure the ribs they delivered were dog 🤢

I'm sure the ribs they delivered were dog 🤢

Great food, accurate estimated delivery time and polite delivery driver.

Great food, accurate estimated delivery time and polite delivery driver.

really good lady was very friendly and happy

really good lady was very friendly and happy

Bitterly disappointed, not only was it late and we had to phone again to be told it was on its way but I didn't find the quality of the food fantastic. My chicken curry tasted like it was a chicken stew in a former life with some curry powder added to it. The egg fried rice was not very eggy and had red peppers chopped up and it yes other herbs. Not what I expected in an egg fried rice. This was the first and last time we will use this takeaway. Which seems such a shame because it is way higher up on the list than the one we usually use.