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OpinionsNoteGoogle444.2

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5/5 stars for Sunday roast I couldn’t fault it, £19 for 2 courses of really good quality food. Will be back.

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daniel daines . 2024-09-29

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New favourite place in the area ♥️ the decor is elegant and calming, very tasteful. The food was great as well! We had the chicken schnitzel, arrabiata and a burger. Everything was lovely.

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Alba M. Tate . 2024-09-10

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Went for Sunday lunch wanted 3 pork and a beef ended up with 3 beef and pork as they had sold out . Everything else was fine .

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Tim Marston . 2024-08-23

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Went during day, was a nice day so there were people sat outside enjoying drinks and inside it was relatively quiet, but not dead, about a third full downstairs so very relaxing. Our waiter/barman was very courteous and served me and my daughter quickly and can't fault the staff here The chicken burger was huge(!), I wasn't expecting it to be so big, it was very enjoyable, if slightly over seasoned for my liking but I'm not a big salt guy so it's probably perfect for everyone else. I still eat it all so no major concerns. My daughter really liked the seafood pasta. Enjoyed it. Decor and location is spot on. Will visit again.

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JT F . 2024-08-21

MORE AT Google

Great food & great service. Staff were really warm and welcoming 👍🏻👍🏻👍🏻

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W D . 2024-08-16

MORE AT Google

Luci’s had a nice atmosphere unfortunately tonight the restaurant was understaffed with only 3 people bar tending, serving & waitressing! Service was slow we were asked once if we wanted extra drinks & we had to flag waiters for ordering our first drinks and placing our food orders! The starter came quick but the main course was slow. The food quality was very good! At the end of our meal we had to approach the bar to ask for the bill & the staff did not even ask if the food was good! Staff training is required & an extra pair of hands to help!

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alyson procter . 2024-08-16

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We were at the micropub next door and decided to try here for our tea and sat outside as the weather was nice, we had to go inside to order which was fine, the staff were lovely and polite although it was busy, our drinks arrived nice and quick and our food was also quick, the only thing was our pizzas were in cardboard takeaway boxes, no plate, cutlery or even a napkin to go with them, like we weren't even eating there at all even though they knew we were as we had bought drinks to go with our meal! I assume this is policy for people eating their meal on the outside tables as we saw other boxes on other tables too (what happens if you get pasta??) but felt that we had paid restaurant prices for a takeaway! Felt 2nd rate to be honest like we weren't supposed to eat it there or something and this would really put me off going again. The pizzas were lovely and we got free tap water brought for the table which I always appreciate but never have I been served my meal at a restaurant in a takeaway box and was not impressed at that when we paid full restaurant price

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Elizabeth Holmes . 2024-07-21

MORE AT Google

This restaurant is woefully under staffed, Two people running the entire front of house, including taking all orders, answering the phone, waiting the tables, making the drinks etc. incredibly inattentive staff, incorrect orders, no returning to the table for more drinks orders. 40 minutes from sitting down to having our order taken and over an hour after that before food came.

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Barry Craig . 2024-06-25

MORE AT Google

Absolutely lovely place to grab a coffee. So nice we went back later and had lunch. Food was amazing! Young man behind counter was very polite and friendly. Definitely visit again if in the area. Highly Recommended!

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Diane Wilmot . 2024-05-02

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Ahhh, when it looks like a place you really want to try ... You try.... and leave thinking, and thinking some more... To eventually feel like it was OK, just ok. Booked this place a few days in advance as you do, Saturday evening for the wife's birthday. Specifically asked for two Espresso martini on arrival, and stated I don't want to be asked what to drink... Yep, we walked in... Checked us off their booking system.... Sat us down followed briefly after with "what can we get you to drink" !!! OK when busy things can get missed, there was 3 floor staff, and 3 tables seated. Not busy enough to forget my request. A couple came in 8-10 mins after us and ordered before is and had their starter dish before somebody even took our order. We ordered our drinks, and my request was simply that, a request- not met or fulfilled. Our orderd Cocktails were fine, then onto our starters which again perfectly OK. Steak and pork belly. Unfortunately stake was over seasoned with enough salt to make your tongue zing! Cooked well (Medium rare) Pork belly came with cold mash, which was reheated and brought back, with apologies, that we accepted. My wife however didn't want to make a fuss re steak... Re ordering drinks was a chore as we had to ask/ remind more than once for a wine and beer (not the most elaborate of drinks) They did bring out a nice happy birthday dessert for wife, complementary that we appreciated. Upon asking for our bill, we paid cash and always tip, which we would have anyway... but my change didn't come. It was only a few pounds, which, like I say would've gladly and happily left. But wasn't given the option. It's the small details that make the experience and occasion. We will most certainly return, but maybe more so to walk down into the village with the kids for a pizza and burger rather than a "meal"

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Amandeep Atkar . 2024-04-28

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Cancelled my table that was booked one hour before I was meeting a friend there. If i have missed a message its because I am at work? I don't understand this policy

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hayley edmundson . 2024-04-26

MORE AT Google

Outstanding! Staff were so lovely and welcoming, food was amazing, the decor is beautiful,. Highly recommend a visit. ❤️

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Corinne Murray . 2024-04-19

MORE AT Google

Disappointing, to find Menu has not changed since opening last Autumn. The choice on lunch & brunch menu is very limited, if you go regularly it is impossible. The actual food was good but the ambiance was not. There are some young inexperienced staff, who encourage their friends to visit, they spend time talking to them this has happened 2/3 times for us. There is a smell of ‘Air Freshners’ which is acute & pungent. Not sure we will visit again in a hurry, so disappointing after the wonderful atmosphere of Lucianos in city centre, it has not been transferred to this Cleadon establishment. More experienced staff are needed to guide the youngsters. Very disappointing for the owners, who are not evident or in attendance. Please update your Menu selection. Food we had was very good but other things were not. This is meant to be constructive criticism for the good of the business. Thank you

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HILARY CLAVERING . 2024-03-31

MORE AT Google

Just been for Sunday lunch today and I will definitely be returning. Great service and great food.

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Admiraldunc . 2024-03-31

MORE AT Google

First time here for Sunday lunch. The venue is very clean & comfortable & friendly staff. I ordered the pork belly & my wife the beef. I have to say that we have never had meat as good as this. It was cooked to perfection. The mashed potato & veg, along with the gravy was lovely. Unfortunately the roast potatoes & the Yorkshire puddings were overcooked. Worst was the sage balls. I think they would be better as golf balls. We both then had sticky toffee pudding & that was very nice.

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Brian Jackson . 2024-03-26

MORE AT Google

Lovely place for a Sunday lunch, visited recently with family and was very impressed. The place is only small but it doesn't feel crowded at all. Staff were great and the restaurant is clean and well looked after. Everything was delicious and there was a good choice of food and drinks with something for everyone.

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Leanne Crossman . 2024-02-27

MORE AT Google

The food was gorgeous. The service was very good. Prompt, courteous, and attentive. Atmosphere is lovely. Reminded me of being on holiday!

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Phil Hami . 2024-02-18

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Absolutely delicious. Great service, excellent food and a cosy atmosphere, couldn’t ask for any more.

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Ashley Craig . 2024-02-01

MORE AT Google

Lovely food, although limited menu. Great ambiance & atmosphere and served by a very professional and attentive young lady Tai…this fabulous young lady could not do enough for us.

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Michelle Staines . 2024-02-01

MORE AT Google

A lovely, relaxed family birthday afternoon. Very good food with excellent service.

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Janice Leonard . 2024-01-28

MORE AT Google

Firstly, just wanted to start out by saying, I'm not one of those keyboard warriors who nit picks after the event. I will write up really good reviews when places are great, and I really wanted to like Luci's. There simply aren't enough quality eating establishments in the South Tyneside area, so we were really keen to try this new addition. Booked an early table (5pm) with friends. Our waitress was absolutely lovely. The manager guy behind the counter. Well, for some reason, even though none of us ordered either a garlic bread starter or a pizza, he felt he had to point out how ridiculous it was that "we" people ordered things like that together. OK, ignore that one. Ordered the starters, and 45 mins later, still waiting. Asked the manager and he said they were on the pass and just coming. 5 mins later they arrived. Three of the four were lovely, no issues. My Bruschetta starter was just horrible. Cold wet soggy bread with some tomatoes on top. It had obviously been done ages ago, stuck to the side to go to mush whilst they had forgotten about the other starters. The restaurant simply wasn't full on busy enough for it to have taken that long. OK. The manager straight away said he would knock it off the bill (great, thank you) and I could order something else, but I declined. I like to eat along with my wife and company, not after them. The lovely waitress also offered a free drink, but I wasn't for being greedy, so declined that as well. Main courses came, all lovely. Then another waitress came and asked if we would like a second bottle of wine. Given that we had already been told they need the table back for 7pm (fair enough) we declined, but they said we could keep the table till 7.30, so agreed to order a second bottle and deserts. Wine came, deserts took ages. So by the time we literally put our forks down to finish our last mouthful of desert, the bill was on the table, because they wanted us out for the next sitting. The waitresses were again lovely, apologizing for the issue with the starter, but Manager just totally blanked us and looked very grumpy. So that, for me, is enough to write this review. It's not hard to get it right, and customer service is massive. From that stance, we won't be back to Luci's. Shame. Oh, and may as well add, the owners need to tighten up the door closer on that entrance/exit door. The staff had to permanently pull it shut when it stuck open 2 inches allowing an artic blast in each time is was opened. Again, an easy fix.

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David Stobbs . 2023-12-19

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1st time visit .... Loved it........ Food was outstanding as was the service Will return for sure .

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Ian Gregg . 2023-12-10

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We pre ordered and still they messed it up, one waitress was outstanding but hung out to dry by management

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Christie Hepple . 2023-12-05

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My friend and I ate here last Wednesday lunch time. Its very clean and nicely decorated. There was a good choice on the lunch menu and the service was very good. We ordered king prawns and a mushroom pizza. It didn’t take long for the food to be served and the presentation was impressive. The food was absolutely delicious so we’ll definitely return soon. Parking was easy as there was a space outside the door but that was just luck! There is also a small car park opposite. Highly recommended.

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Julie Lightfoot MBE . 2023-11-26

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The menu at the Italian restaurant was somewhat limited, missing some of the classic dishes you'd typically find. However, the redeeming qualities included a visually appealing decor and an incredibly friendly staff. The ambiance was heightened by tasteful decorations, adding a touch of sophistication to the overall dining experience. While I appreciated the positive aspects of the atmosphere and the welcoming service, I couldn't help but feel that a more diverse menu would enhance the overall appeal. It would be great to see some traditional Italian staples added to cater to a broader range of tastes. Considering the pleasant elements, I'm open to revisiting the restaurant in the future, especially if they decide to expand their menu offerings. A more varied selection could transform it into a reliable choice for a wider audience, making the dining experience even more enjoyable.

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David Gourley . 2023-11-22

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Went here for lunch on a quiet Wednesday afternoon. The place was very clean and staff very nice. Food came with not too long a wait and was very good. No complaints and will definitely come again.

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Chris . 2023-11-08

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Great food and amazing service! We will be back 👍

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David Edwards . 2023-11-04

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Gorgeous meal not much selection tho didn’t like being rushed and being asked to have our coffee at the bar because they wanted the table booked table for 7.30pm they were wanting us out by 8.50pm

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Lynne Smith . 2023-11-04

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Attended as a table of 8. We pre-ordered our food. Our food was beautiful and served in a professional and timely manner. I would highly recommend. Good value for money. A very nice atmosphere too.

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Damien Todd . 2023-10-26

MORE AT Google

Not the best selection of food for an Italian restaurant but staff were friendly

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Billy Beck . 2023-10-23

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Little bit loud due to too many hard surfaces but food was great. Table of 9 old SODs (Sunderland Occasion Diners) all very happy.

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Robert Hutchinson . 2023-09-28

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