Love Brownies in Wirral

I was absolutely appalled by the whole experience at Love Penarth this afternoon. We walked in and was absolutely bombarded with a man at the counter telling us everything they had. There were no menus, nothing written on the boards above the bar, no indication of pricing or what they served. Due to this a man behind the bar was up in our faces telling us the menu as soon as we took one foot into the restaurant, we felt we had to stay. They were only taking cash so we had to get cash out after ordering what we wanted. We ordered one scoop of vanilla ice cream in a tub, an iced soya milk coffee and a tuna sandwich with some salad. This cost us £15! When I found out how much my mum had to pay for such little poor quality food and a service from people who seemed desperate. I decided to ask for a receipt to figure out how it was so expensive. The tuna sandwich was absolutely appalling and would’ve honestly costed them 50p to make but some how coated us £7/£8. The salad must’ve gone off and there wasn’t even much of it, the bread was your typical cheap bread. Which is totally fine! But how can you charge £8 for this!? The ice cream was apparently £3.50 which was from your cheap soft scoop vanilla ice cream, you could probably get a whole tub for less than what we paid for a scoop. The iced coffee I didn’t even try, I wanted to return it for some money back because to pay £15 was just wrong! I work in hospitality along side my studies, so I understand from both points of view and I’m never one to complain or expect refunds or anything but this was just a rip off and completely unfair and inhumane. When I spoke to this gentleman about possibly getting a refund at least for the coffee, I gave clear and reasonable reasoning and the attitude I received was absolutely shocking. He was so rude and refused to believe anything was wrong, he done anything wrong or that we should have a refund. He said he could only give me 50p which I don’t understand where that logic came from or why he thought that was an acceptable price or response. Eventually, he gave me a £4 refund. I knew I wasn’t going to get anywhere with this man so gave in and took the money and left. After that we had a waitress who constantly kept coming over to ask me what happened which was a bit unprofessional and again was just bombarding us with questions and information etc. I didn’t discuss it further and when she apologised (the only apology I had gotten) I reassured her it wasn’t her fault and that she only brings out what she’s given and she had nothing to worry about. With that we left. I can’t even put into words how awful this experience was and how wrong we were treated. Like I said, we are not people who complain, ever. And being a waitress I completely understand and get both sides of unhappy customers. However, this was just too far cross that line and as a family with not much money, and was only out for a treat, it was a complete let down and disappointment

We've had some great coffee here and excellent brownies. The coffee on our last visit was dreadful. Tasted very stale and odd. Went straight in the bin. Totally unacceptable for a specialist coffee shop.

A wonderful inclusion to the ‘coffee’ shops in West Kirby. Well run and organised with a great selection of ‘chocolate’ brownies and delicious pastries to go with your coffee.

After a nice long walk, my husband and I popped in for a coffee. It was excellent! Quick service and clean facilities. Would definitely recommend.

We travel to west Kirby to walk our dogs and live the area been coming from Crosby Liverpool for 20 years bit definitely the best coffee by far..flavour gorg and a very good range of alternative milks as I'm dairy free

This place only gets 1 star because of the amazing Brownies they sell. Apart from that, the coffee is like dish-water and the staff seem more interested in chatting amongst themselves with no customer interaction. We've experienced this several times so our criticism isn't based on just the one visit. Even before the Virus restrictions, we now only call in for take-away brownies - much better coffee & service can be found elsewhere!!

Delicious vegan double chocolate brownies. Super chocolatey flavour and perfect texture right in the heart of West Kirby.

I actually thought the coffee was nice, my partner didnt enjoy her drink. The staff behind the counter seemed more interested in flirting than serving. Thought the toilet was out of use but the door was actually just blocked with a load of boxes and stuff in the way

This is a great place to go to get warm after a winter beach trip or to cool off in the summer. The hot chocolate is phenomenal and the range of brownies and ice-cream are top too.

The title says it all. Small they may be, but these are the best brownies I’ve ever tasted. The texture is perfection.

We started here when it first opened. Chatted regularly to the manager, and he would ask customers what it was they wanted. How wise. Over the next few months we saw changes to the layout, the opening of the outside area, and additions to the menu, without going silly. The staff are wonderful. Great humour, friendly and attentive. I have encouraged others to visit and we all enjoy the place. Overall, so glad it opened.

Found this place not on trip adviser so decided to add. Modern decor and a nice place to enjoy a coffee or tea. Latte was fab for my tastes and tea was good. We didn’t try a brownie! Sat indoors but there is some outdoor seating. Clean with friendly staff.