Llanwenarth Hotel & Riverside Restaurant in Monmouthshire

new management very polite and friendly give them chance to turn things around staff needed in restaurant and house maid to do bed rooms daily

Lovely place in a beautiful location offering an amazing view. The new staff are extremely friendly and accomodating and the rooms are very comfortable and well kept. Absolutely splendid environment here

Booked twin room with my son, but was offered two next door rooms at no extra charge, with balconies, river and Brecon Beacons view. Amazing location and views and lovely rooms. New owners are a family who give fantastic service - they go above and beyond. Our every wish was anticipated. Dinner was of a very high standard. My son raved over his steak burger in particular. And his triple chocolate mousse! Thank you so much to all at the hotel.

the view is the only good thing about this place, the room was dirty, hair in the bath and the KETTLE (like how), the cups had stains the spoons, the bedsheets, it is not worth £99, simple cleaning isn't done, the bed was so soft a sluggish did not sleep good, the rooms don't look like the pictures, it all looks like hand me down furniture, the balcony looked like it was going to collapse from the chairs if you sat on them to the floors, it really is such a shame, could be a little beautiful gem but the owner don't seem to care, a big disappointment

The views are beautiful but this has to be the worst hotel I have ever stayed in. I actually googled the worst hotel in Wales and expected to find this place listed. Dirty carpets and towels, and bed linen which had mold on was just the start of it. The room also had a horrible smell which they tried to disguise with 2 ambi pur plugins. When checking in I was told it's only pay at the property, even though it was a company booking which I had a receipt for. When checking out you have no where to drop your room key as the main building is locked in the mornings. I ended up leaving the key in the room door which was only clear as lots of other rooms had their keys like this.

Horrible experience!!! I'm trying to book a room and in the last 2 weeks I've rung more than 20 times, left few messages and sent emails. NOBODY HAS CONTACTED ME! Worst experience ever so far!

Very very strange! Very poor meal! Good view.

Really bad hotel, only the restaurant chef made us feel welcome the rest was awful, beds in a bad condition no room or hotel service. No towels no tea or coffee in room only kettle. Left with back issues not managed to sleep at all. Unable to contact hotel staff

The rooms are in a bad state, bed was the worst not comfortable at all, did ask to change rooms but was ignored. No bath towels no coffee, no room service i.e. cleaning etc…

Absolutely brilliant staff friendly and able to answer any questions you have. The food here is amazing the vues are spectacular brilliant atmosphere will be visiting again soon

Stayed in the car park in my motorhome very nice and friendly