Little Dessert Shop Stoke Hanley in Stoke-on-Trent - Phone Number, Reservations, Reviews

Terrible service ! Ordered full waffle and half waffle to be delivered . Only two half’s came , despite paying full amount . When I phoned the shop they would not help me . They could see I’d paid for a full and a half but refused to rectify this situation . Disgusting customer service and a complete rip off taking money off people and not providing what was paid for ! Never again !

i ordered online for a delivery and unfortunately it came with half the order and i called up to get a refund or replacement and i got told i ordered it wrong. however i got the order confirmation up and i paid the amount i should of had but didnt recieve the dessert properly. i am disappointed with this as someone wasnt fed the full amount. we paid £17 but recieved £10 worth of dessert instead. as i said i called up but they wouldnt refund me.

I ordered a collection order for my whole family and when I collected it and got home the cookie dough was burnt I called them up saying it’s burnt they said they will send out a replacement I waited 45 minutes when they told me I will get it in 15 minutes and no driver showed up I tried to call them again and then they didn’t even answer the phone very bad customer service won’t be buying from there again not impressed as I did a big order aswell

I order weekly quite a few times and the amount of disrespect from them I be it in the phone today when I make weekly regular orders is shocking. Clearly don’t care about regular customers. Ordered strawberries and raspberries on my crepe and I don’t even have one strawberry on it. It’s a small strawberry cut into three. And they had the ordacity to blame uber eats for getting into my food. Shocking

Ordered today on delieveroo, order didn’t arrive, they claim it’s been delievered. Yet here I am - without my order. Quick to take your money yet can’t deliever!!!!!

Absolutely amazing food . Charlie the server was lovely

Coffee delicious but services omg very rude

Ordered on Uber eats (buy 1 get 1 free cookie explosion waffle). Called up and wasn’t greeted nicely. Just “hello” then silence. I asked if I could sub more strawberries instead of Oreo cookie. I would completely understand if they were like “sorry but we can’t” but instead the girl on the phone just went “WHAT!?😒”. And handed the phone over to another employee. Seen a couple other reviews, I’m guessing about the same employee. Young rude white girl. Defo spends all Her time on social media and trying to live other peoples lives. Also one of my waffles didn’t come with strawberries. Food was alright. Only reason I’m giving 2 stars

Yesterday 11/06/24 I ordered from Little Dessert Shop. The food was delicious and warm, and the ice cream was fantastic. I really enjoy this dessert shop!

I would not waste your time & hard earned money on this place. I’ve ordered prior and had no issues but tonight ordered my usual which was a cookie dough, they had an offer buy one get one free and when they arrived they were both burnt (it then came to my realisation as why they had a deal on) I would’ve preferred pay the full price for the one to receive quality rather than this I have received. I will attach pics as person who answered phone thought it was advisable to get a refund from UBER yet it’s the restaurants problem. Disgusting business

Placed an order to be delivered. Pancake & 2 waffles with all the fruits. Hardly any fruit whatsoever even though you pay for individual portions. I wonder if it was just 1 fruit eg strawberries, we would have got more. Also the raspberries & strawberries were mushy not fresh. I love little dessert & never had this issue in the actual restaurant but extremely poor for delivery. Don’t pay for it, not worth the cost.

80% of order was great. Very tasty. However 1 desert was not a full slice. £6.75 to have a third of it missing, isn’t great

Ordered 2 cookie dough and received one called them.up and they said they arnt sending another one absolutely disgraceful do not order from here

Shop empty but clean only had a brownie for a vegan option snd NO Gluten free options. The menu was in a way thrown at me with the words ' We only have them. Will not be going back.

Very fast service, never seen anything like that. Really tasty desserts too. Very happy and pleased.

Very nice food, nice atmosphere and reasonably priced. Would definitely recommend.

Ordered on UberEats The gelato bites were literally stale god knows how long they’ve been sitting there Karak chai milk cake again tasted disgusting 🤮 Gelato that came with the crepe and cookie dough tasted like it had been sat in the freezer for months- was icy and crunchy. With the amount of money the order cost it is an absolute rip off and ridiculous the prices they charge for stale disgusting food

We all had afternoon tea and it didn't disappoint. It was a different afternoon tea, obviously focusing on the sweeter side of things but I would definitely recommend and the staff were so good and they were very attentive

It’s really incredible, I had a great time. Everything I ordered was excellent, from the smoothie to the waffle to the crepe. I have nothing to complain about the service, simply excellent. I strongly advise you to come, it’s among the best places I’ve eaten. LOVE IT!

Hot chocolate was watery and delivered cold, ordered strawberry parfait and recieved stawberries in a horrid chocolate sauce. This place use to be great when it first opened, quality has gone down and prices have gone up. Never again

Poor service and very overpriced desserts. Ordered from them recently and requested a refund, due to one of our desserts being wrong and the other one being a tiny slice of cheesecake that we paid nearly £6 for. Not to mention them charging us for delivery to Hanley, when they’re only based in Hanley themselves! Absolute rip off, poor quality and awful customer service. Have contacted them on several occasions with zero response. AVOID.

We really like this place. The decor is beautiful and lavish. And their desserts are amazing, sad that I am Trying these now after 8 months in stoke and not earlier! I love their milk cakes saffron first and pistachio no2! Ice cream selection is nice and we also Liked their variety of hot chocolates. Service is humble! Coming back to try their special menu/platter and also the waffles/pancakes soon.

Mo and Sameena were super friendly and the food is amazing!

Only really every ordered from here twice the first time was okay and the second time was meh both times I ordered my stuff took over two hours to get to me and most of the time it was 1 cake defo not ordering again

Milkshake 10/10 and the delivery driver Sam such a good delivery driver was fast service

friday 23 february at 14:04 had the rudest and weirdest server, this white girl, light hair and eyes, ponytail, eyelashes extensions and full face of make up. she was extremely rude and practically spoke nothing when giving me my table. when she came with my order she literally threw the plates into the table and didnt say a word, weirdo and caveman behaviour. learn to have manners and sorry if ur life is miserable lol

Ordered 2 waffles everything was okay until I found a hair on a top of white chocolate please guys cover your hair

Not happy with the fact that every single time I have order anything, has always come with the same ice cream flavour, instead of the one actually advertised...even when ordering multiple items. Really shame on you, lost a client, pretty sure will find another dessert shop...

Sam was very friendly thanks you

Muneeb was amazing at helping me in till thank you

Really good food, better than most fadt food places in the area. Will miss it when I leave Stoke!

Amazing dessert and friendly staff

Order from here regularly. Love a fanatic crunch.

I haven't actually been into the shop, but we've ordered their gelatachinos (cookies and cream) from here quite a few times and they are always so good. The delivery is fast and the flavor is so good. I do need to order some food from here cause the drinks are tasty Update: the last two times we have ordered it's taken 55 mins and 1 hour to arrive just for two milkshakes. Waiting an hour for a milkshake isn't worth it anymore so we probably won't order again.

We loved the desert here, I had the waffle and the other half had the cookie dough, it's a lot to eat so make sure you're ready for a tasty treat! Not overly priced either for what you get, I would recommend.

Actually had our delivered to meir and we always use here. Fresh ice cream still frozen cakes textures spot on just leaves you to want more. I called up to say who made this desert the lady was like I’m not sure is everything ok?? I was like ok it’s the best 🤣🤣

Server didn’t speak on arrival, guided to the table in which she pushed passed me without any word. She proceeded to stand behind the counter and staring, talking and giggling with her co worker. Appalling service

I used to love this dessert shop but it has really gone down bank the food is bland not warm when received the milkshakes are more milk then ice cream now ..if you really want a lovely milkshake go smash on trent absolutely gorgeous will never be using this shop again smash on trent all the way and there bringing more desserts out there too.

I ordered from here not so long ago, I found hairs in my food I called them up to tell them about it and they told me they they were sending out more cake, I then opened my tub of ice cream to find more hair in there, so i called them back and told them I didn’t want any more food and that I wanted a refund, they told me to go through just eat which is what I’ve done, they told me to provide photographic evidence I’ve provided evidence and they’re telling me that they can’t refund me? Absolute joke of a place sort out your hygiene

Absolute dive. Ordered through just eat found a thick black hair in a custard pot and a beard hair in an ice cream pot. The restaurant refused a refund even though we provided picture's. Clearly are not following standard food hygiene protocol. Save your well earned money AVOID.

Highly recommend the cookie dough! Amazing! Great desserts and good, friendly service.

Food and service was brilliant.

Amazing place very posh the only problem is it is quite sickly if you want to come here you can't eat anything within an hour before but overall it is quite good Stoke-on-Trent review

Absolutely Devine !!, great service, excellent food. Would definitely recommend and will be returning

We placed a large order for the family. The items included chocolate cake, brownie, pancake, crepe, waffles, hot chocolate, ice cream and finally milkshakes. The ONLY decent thing we recieved were the milkshakes. Cakes and brownies are a major disappointment, and not as described on the website. They were extremely dry and therefore impossible to eat. We threw away two full brownies as they were to dry to eat. Waffles/crepes/pancakes were slightly better and definitely more edible. However I can make better pancakes at home for a matter of 50p in comparison to the large amount we spent at this shop. The pancake mix is very gooey and sticky, as if it hadn't been fully cooked. Even being undercooked they tasted better than the brownies and cakes. Hot chocolate was luke warm and had very little flavour. I could've drank warm water and had the same satisfaction. Ice cream is definitely not as advertised. These are chocolate chip ice cream without any brownies or caramel which it falsely advertises on the website. Milkshakes are the one and only good thing about this place. They are lush and come jam packed with delicious flavour. However I'd recommend order a small size as they are very sickly. Another issue is with the shops delivery driver. He left out order on the pavement outside the block of flats we live in. Very poor service, and I can't imagine is manager would be too pleased to learn of this Overpriced is a major understatement. I'm really disappointed with the amount of money we spent and the lack of quality and enjoyment we recieved. Prices are extortionate and products don't live up to expectations. I've had better brownies and cakes from Lidl. Don't waste your money, because I guarantee it will be a waste and it won't be a small some of money either with the outrageous prices.

Just recently ordered spent over 25 pound recieved wrong items when called and explained was advised nothing they can do….. Won’t be ordering again

Checked the just eat app to check if the store had concrete cake in stock (shown it was), walked into the store and greeted by a staff member who looked like she didn’t want to be there. Asked if we could have a slice of concrete cake (it was also in the glass container infront of the till so we know the store had it) to be told “we don’t do this here, we have non in stock”. Customer service was poor!

4 of us Went here tonight for a little treat. Was greeted by a young lad who took us to a table. Went to the till to order. Sat back down to wait for our desserts and drinks. Few minutes later he came to say the drink i had ordered wasnt available and asked if I wanted to choose another, which I did and was £1 cheaper, never offered a refund but i wasnt too fussed as it was only £1. Not too long later, the same young lad came with my order, put it down and slid it across the table to me and did the same with the cutlery. He then bought out the rest of the orders. We all had drinks. He put them all on the end of the table and walked off, we had to ask which was which. Without a word he just dumped mine in front of me and left the other 3. The shop closes at 12am. 11.10pm he starts to hoover around us, we took this as our que to go. We finished and left. After the poor costumer service, I should have asked for the £1 difference back but this may have inconvenienced the poor young lad! No wonder the place was empty. Such a shame the customer service let this place down tonight as the desserts were lovely.

Great service from Megan was very helpful. Would come again

Good little place to eat and nice desserts but on the other hand, the customer service was appalling, the young lad served us didn’t tell us a price just expected us scan our card, didn’t really think anything of it. We ordered a 2 scoop ice cream and it came melted and when he served my crepe he slammed it down on the table and chucked the cutlery on the table with no care. Has nice desserts in general but need to improve customer service.

The restaurant is very fancy but the cake I ate it wasnt what i expected. A little bit expensive

I've spent most of my wages at this place on occassion. The food is AMAZING. The staff are lovely too. Super friendly

£6.25 for something as big as a freddo, everything’s massively overpriced but Atleast it’s nice?

Best dessert shop in stoke! Since this place has opened I can’t find better tasting waffles or cookie dough anywhere. Always top quality and very fast delivery. Atmosphere is lovely, if you’re celebrating anything, definitely recommend you pop in. 10/10

Just received our order from here. Second time ordering now. 1st time was lovely even though we both received different icereams then what was advertised. 2nd time same thing however they put Nutella all over my malteser waffle. I can't stand Nutella so very let down by this and gave it to my partner instead. Also, suppose I had a nut allergy? Better care needs to be taken when putting the toppings on

10/10 service from the ladies serving. product knowledge was excellent. will be back soon 🍰🍹

Great customer service, lovely deserts, and cosy place.

Absolutely beautiful place would definitely recommend also of they have ran out of a favour of Gelato they will try a recreate that falvour for u there so welcoming and pleasant and they deserve 5 starts and more importantly they are very polite and give u plenty of time to look at the menu and everything

Had delivered what I didn’t order!! Not as described at all. £30 completely wasted on someone I didn’t order. Very rude on the phone when I called, will never be ordering from here again. If I was you don’t bother.

Had an order tonight tonight from uber eats and we recieved only 1 tango ice blast when we ordered 2 ...we rang little dessert shop who said they had a checking system in place so know 2 left the shop so the driver had taken it ..which is fine but you would think they would just use tape to tape up the bag if they know this problem exsists

Never disappoints. Always nice. Friendly staff. Will definitely keep visiting here.

A great selection of deserts and drinks. We had a nice cozy booth and I enjoyed the hazelnut cake and a hot chocolate.

Really fantastic place - the staff are always lovely and the food is just excellent. I always want to try new things when I'm here but I love the things I've already had too much. It's a struggle.

Expensive for a desert but very tasty, location is rather off putting as well, not easy to get to and obviously a homeless meeting point in the close vicinity.

We have visited this delightful dessert shop a few times today was quite exceptional the staff were more than welcoming the service was extremely efficient and the cheesecake was to die for 😊😁

So I’ve ordered many times from LDS as delivery orders and tonight it had been a while since my last order. The food as usual was as expected of a high standard and delicious the only gripe and hence the 3 stars the pricing has always been a little on the high side but could be justified by the quality…..however tonight except for the waffle (for obvious reasons) the cakes were half the size they used to be but the price was the same…. I get the semantics of it but don’t appreciate the sneakiness of it. Will I be ordering from here again…..probably not and it’s a shame but there are plenty of other desert places waiting to be given a go.

Very friendly staff that served us here today . Food is always good! Thank you

Best red velvet cheesecake ever!!!!

Love how the staff are, really nice excepting sameena I think her name was and the food is excellent, so yummy!!!!!!

didn't meet my expectations mojito didn't not have any mint presentation wasn't good

Very delectable, fast delivery and looks very professional and appetising. Interior is gorgeous have great staff. Sort of expensive but is worth it.

Terrible service. Avoid at all costs. Placed an order online at 8.30pm called the restaurant at 22.15pm to be told that it was already on its way then they called ten minute later to ask if it was a genuine order. 11pm still no ordered

I love this place! Me and my friend ordered Waffle and crepe it was freshly made and well decorated. We had cake as well and it was delicious!

Beautiful interior and tasty desserts although the apple crumble portion is very very small

I can always rely on little dessert shop when I’m craving a good dessert. The menu is amazing there’s so much to choose from. I personally love the bubblegum flavour pancakes they’re so delicious and they look so aesthetically pleasing 😍 service is always lovely there, the staff are always working hard. The place it self is so nice I love the setting and the booths and the decor. I would highly recommend to all dessert lovers.

Delicious desserts All of us loved it.. Bit expensive for the quantity.. But amazing quality. Good ambience.

Music is egregious and repetitive but otherwise very good

Take forever to arrive .would prefer to just sit in it’s quicker .

Highly recommended, spot on dessert’s 💯👌🏽

We spent £35 just to be left disappointed. Firstly the delivery man left the order at our front door during minus temperatures! American Brownie - It had absolutely no chocolate chips in it whatsoever. It tasted like a bought warmed up brownie purchased from a local supermarket. It was not enjoyable in the slightest. Naughty Gelato - It was edible but nothing special. Certainly not as advertised. Yes it included chocolate chunks but certainly no brownie or caramel as shown in the images. It is also an extremely small scoop of ice cream. Hot chocolate - Arrived lukewarm and tasted like warm water. I ended up chucking it away as it tasted awful. In addition, to describe this place as overpriced would be a major understatement. We decided to treat the family on payday after reading good things about this place, but we were left out of pocket and extremely disappointed. We will not be returning and certainly wouldn't recommend. Keep onto your penny's!

Absolutely amazing 🤩 Had 3 different desserts and we’re all 5 star. Really helpful and friendly staff, will definitely visiting again would highly recommend to everyone.

that the best dessert shop in town...waffles are my favs

I have visited this place so many times and love their desserts!

Arrived looking like sick! Called and spoke to a lad and he was rude to me saying it was me because I order white chocolate.

A good place. Had their special cake and coffe. Cake seemed fresh and was quite delicious . 10£ . Will visit for other choices

Easy to order, fast delivery, lovely waffles and cookie dough. Recommended.

Been here a few times just on random outings with friends and always found it great each time we've been in Very quick to be sat and given menus, order at the counter when ready and then wait for deserts. Amazing desserts every time and always presented perfectly

I am a regular customer tried to place an order online. The website wouldn't let me go to the basket for the items that I wanted without adding extra scoops of ice cream? Why would I want extra scoops of ice cream for a sundae? I tried a different browser thinking perhaps it's My browsers fault.. finally got to the checkout and it wouldn't accept the discount code..I then phoned to place the order and the man on the phone said he won't accept the discount code cause he's heard nothing about the issues with the website..its only an online offer, i told him that last time i visited in person and got the discount but he refused to do it saying his 'system doesnt allow it" also I had to give him my post code about 6 times before he understood me.. they need to get staff who can talk properly on the phone and have good customer service.

Went there on Saturday morning, they had 2 young girls working there and a child. Yes a child no older than 9 I’d say who we could see preparing the cakes in the back. The toilet was out of service so had to use the disabled toilet. It had no hand soap to wash your hands, I pointed this out to the girl who worked there and she said she’d sort it. She didn’t sort it within the 40 minutes we were there so left with dirty hands in a food establishment, so did atleast 4 other people who used the toilet. The service was really slow, likely due to it being a Saturday and management thinking it was a good idea to just employ two young girls to do the job of about 4 people. Myself and my partner were gobsmacked to see the young child in the back preparing the cakes?!! Surely this has to be breaking all kinds of laws!!

Do you have free parking space for your shop.

Cheesecake was ok, biscuit base soggy. Not impressive at all. Apple crumble again was ok but nothing exciting. Jammy dodger milkshake just tastes like a average strawberry milkshake. Pretty standard nothing special at all, could get better from the frozen section at the supermarket.

sweets are really good. beautiful place

The best dessert place in Stoke hands down! The interior, atmosphere, staff and most of all the desserts are banging! 10/10

Had an American birthday cake and it nice. Service was💯 Will be returning very soon

I ordered from here not long ago through an app and I waiting for the time it said it would be delivered and that time came no sign of food so I waited a bit longer still no sign and then just give up I wanted a refund by this point since it’s been nearly two hours since I ordered it and then it said it was on its way and then waited a bit longer to see if it would arrive it didn’t I’m up fed up now I won’t be ordering from here again no communication from this place

Been around a few years now and happy they have survived covid when another cake shop closed down across the road, always pop in when i am feeling a milkshake. Smart place for a cake shop, nice products. Thanks guys.

Very good selection of ice cream and reasonably priced too. They had run out of cones and the gentleman serving offered to give us a free scoop to replace the cone we had paid for. It's a very nice place!

My friend had picked to come here so I checked on the website menu ahead of time for the vegan options there was tonnes including pancakes and waffles that I was super excited to try. When we sat down I could not see any obvious vegan options so went to see if they had a separate Vegan menu. The guy at the counter said oh all we have is cookie dough we don’t have any of the other options. Ok no problem I like cookie dough. When It arrived it was basically a heated up cookie in a dish with some chocolate sauce thrown on. The ice cream on the side was more like slightly flavoured vanilla ice than ice cream it was completely inedible. The Cookie was nice as was the sauce but considering they only had the one option they could have jazzed it up by putting a few strawberries or banana on the top. Will not be back if they have the full menu as this was my first and only visit.

Very nice place to go to food very nice

Service was lovely staff very nice polite bouje place