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3,90

Based on 2.868 opinions finded in 4 websites

3.9Ambience3.9Cuisine3.9Price3.9Service
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Nº 2431 in 4016 in Birmingham

Nº 67 of 98 Italian in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..crepevanillacreamburntcakewafflechocolate

comment_iconOpinions

It's a really lovely desert shop. The interior is decadent with immensely cosy and homely seating. The deserts and presentations are equal to high-end restaurants (well done). At less than £9 a dessert, this is well worh the visit. Ne carful of parking, it's not free, and the wardens are ruthless. Park in Asda a shirt walj away. 1 & 1/2hrs free

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James Knight . 2024-08-24

MORE AT Google

Best desert place we've been to so far!!! Menus are amazing and the choice/variety was out of this world... We popped in for ice cream and ended up ordering crepes, cake and ice cream! Waitresses were both lovely and doted on us and our kids.

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Richard Woolhouse . 2024-08-23

MORE AT Google

I've bought 2 cakes from here on separate occasions and both were tasteless. The cakes I bought were the sprinkle sponge cake and the Oh Fudge Cake.

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Khayam . 2024-08-19

MORE AT Google

For a shop with no customers, they took an hour for an order. One person working the whole shop is unfair to the customer and to the worker. Stop being cheap and get another worker. Had the driver waiting for 35 minutes

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Isaa Khan . 2024-08-18

MORE AT Google

Disappointed with the order tonight. Waited an hour and 10 minutes before delivery. Showed that the driver was waiting at the shop for 40 minutes. When the order arrived it was wrong. We had two milkshakes one with cream one without and they put cream on the wrong one and left the other without cream even though it clearly states on the receipt which was which. We ordered a sundae and that was only filled 3/4 and topped with cream which we did not order. Cookie dough was burnt. Really not happy.

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Natalie . 2024-08-04

MORE AT Just Eat

4august 9:48pm. So slow while preparing the orders. Hire more if u are busy

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Irtaza Ahmad . 2024-08-04

MORE AT Google

One of the best shops in the area, the first bite of any dessert you buy from here is always heavenly, and it just gets better as you eat more of the dessert. Aroosa was very kind and gave excellent service to me, very good employee and example for other employees. Took my friends and family on different occasions, and it was perfect each time.

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Haris Siddiqui . 2024-08-04

MORE AT Google

Lovely cookie dough and fudge cake!

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Abdul shahed . 2024-08-03

MORE AT Google

Brilliant wee dessert place! Everything was delicious and they have a great range of ice cream flavours. The service was incredibly friendly and helpful. The only downside is the cookie dough and waffle were practiclly cold and there's an extortionate charge to swap ice cream flavours in the set desserts (I know this sounds unreasonable, but most dessert places accommodate flavour swaps for roughly £1, not over £2).

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Isra Anwar . 2024-08-03

MORE AT Google

I can never get sick of this place no matter how many new places I try. Delicious every single time, customer service on point, everything is clean and fresh. Thank you ♥️🫶

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ZEZ . 2024-08-03

MORE AT Google

Missing a lot of things on menu , no Oreo ice cream no smoothies , also only have two spaces to cook cookie dough so had to wait long , had no fruit shoots for kids

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Elle L . 2024-08-02

MORE AT Google

The Staff Are Great, Excellent Communication And Overall Superb Manners 💯 Aroosa and Zarinah Are The Staff To Meet, BRILLIANT 👏🏾

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Omar Gee . 2024-08-01

MORE AT Google

Concrete cake and custard 10/10, thanks to Arusa great customer service

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N R . 2024-07-30

MORE AT Google

Great yet again... And thank you for the free icecreamz 😁👍 defo recommend

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Hayley . 2024-07-29

MORE AT Just Eat

I have been here for many time, in most visits the service was great and the sweets were amazing ( except one or two). They serve one of the best crepes in the area. The only drawback i see is the drinks. Don't try smoothies or any other drinks, for hot drinks ask to be served quickly otherwise they will give it cold.

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Besher Alhalabi . 2024-07-22

MORE AT Google

This place is immaculate, warm and very friendly. Staff very welcoming. Desserts are amazing my go to when I’m in the area! Can’t wait to go again!

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Zarina M . 2024-07-20

MORE AT TripAdvisor

Yummy defo be ordering again..

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Hayley . 2024-07-19

MORE AT Just Eat

lovely place good food good service

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M Imran Yousafzai . 2024-07-08

MORE AT Google

I attended the store earlier for some milkshakes and cheesecake today. The lady who served me was very friendly and despite having many orders the staff were very efficent

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Zahid Aziz . 2024-06-27

MORE AT Google

honestly can not explain how sub standard my experience here was. Waited 45 mins after being seated just for only my sons milkshake to come out and then taking a further 25 minutes to bring out 2/5 desserts. Staff were really unfriendly and careless, would not recommend at all.

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Nehan Osmani . 2024-06-23

MORE AT Google

Service was very delayed almost 35 mins after order was placed and desserts were not what was expected. Would not recommend

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Sara Ahmed . 2024-06-23

MORE AT Google

I’m not happy with my order can I have my money back .

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Lisa . 2024-06-23

MORE AT Just Eat

The food was beautiful, really lovely, was fast delivery and overall satisfied, just what we needed this afternoon !

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Ellie Mcentee . 2024-06-21

MORE AT Google

Hello I placed and order and didn’t receive my food I don’t know who was supposed to pack my order but I need a refund

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Manny . 2024-06-15

MORE AT Just Eat

I've driven past here so many times and finally popped in last night, that will not be the last time either! Staff were lovely, both young ladies were friendly, chatty and just downright amazing. Food arrived quick and was absolutely divine. Waffles just melted in the mouth and the pancakes were perfect. There was six of us, five of which ate and all food arrived at the same time so we all ate together. This really is a little gem of a store.

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Allison Handy . 2024-06-08

MORE AT Google

I think it's slightly overpriced for what amount of ice cream you get I had like a unicorn Sunday to be honest I did expect more for the price. Still it was nice.

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Neil Ainsworth . 2024-06-06

MORE AT Google

Was sharp broken white plastic in both our milkshakes yeaterday. Tries to call back when arrived home but no answer.everything was good otherwise, but probably check the equipment

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Finn G . 2024-06-05

MORE AT Google

The deserts were squashed and not presented the best which resulted in not a great experience. Didn’t eat most due to them covering the roof of the box. Very disappointing

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John . 2024-06-04

MORE AT Just Eat

Been here twice now and was served by2 lovely ladies named customer service was brilliant made my experience really welcoming we ordered 2 boxes and was very nice and lovely presentation. I will definitely come back again!!!

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Certi Haze . 2024-05-16

MORE AT Google

Amazing shop ihsaan and amelia were amazing red velvet cheesecake is the best from here

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anthony lobban . 2024-05-14

MORE AT Google

Professional and friendly service from Safa!

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Jess Bate . 2024-05-12

MORE AT Google

Could literally give it a zero rating ordered for delivery and just got a crepe with barely any chocolate and paid £13 waste of my money this is ridiculous!!!!

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Sayan Rasul . 2024-05-07

MORE AT Google

The quality of food advertised, does not match the food they actually serve. Chocolate sauce is very cheap, fruits are cut so thin that they go flimsy and mushy. Over priced and poor quality ingredients. Overall a disappointment.

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Shoaib Shoaib . 2024-05-01

MORE AT Google

Lovely welcoming staff ! Great portion sizes! And clean!!!! highly recommend :))

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Tj . 2024-04-23

MORE AT Google

What sort off place don’t have change in the till on a Friday night

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Omz B14 . 2024-04-19

MORE AT Google

Amelia and ehsaan great customer service Polite and smiley will come again !

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Hamza Kiyani . 2024-04-17

MORE AT Google

Just arrived and staff sat us down. Looked through the menu and went to the till to order our desert and drinks, only to be told there are no hot drinks available. Why weren't we told this upon arrival. Very poor and will not be back. Also toilet was out of order, poor.

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Shiraz Hussain . 2024-04-15

MORE AT Google

Great desserts and service hit the spot

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mohammed khan . 2024-04-07

MORE AT Google

Top quality, shout out to ihsaan

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usman ilyas . 2024-03-30

MORE AT Google

Great dessert and great service 👌

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Tauqir Butt . 2024-03-30

MORE AT Google

Top service from ihsan. Food was delicious and presented in an awesome way

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Rangy Ilyas . 2024-03-30

MORE AT Google

Safa was great with the service and polite

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Trae Rowe . 2024-03-29

MORE AT Google

Burnt cookie doughs!!! And when I showed pics to just eat they refused refund saying not sufficient evidence. £30 down the drain!!!!

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Shajeda . 2024-03-19

MORE AT Just Eat

Absolutely lush loved the platter to share for the family. Overall great to share with the kids and they all were happy.

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Mariya . 2024-03-18

MORE AT Just Eat

We ordered through uber eats and when it arrived it was still warm and everything was there. The food was delicious and the dunking box was well worth the price. They also gave us a free chai which was nice of them

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Leon Price . 2024-03-11

MORE AT Google

Ordered on Deliveroo and waited 2hrs 45mins for our order before we ended up cancelling the order. Ruined our Mother’s Day. My kids are so upset. Lied to Deliveroo twice about the order being 5 minutes away from being ready. Wasted 2 riders time waiting for this order. They are liars. They had the opportunity to give a true estimate for when we might get our food. I can’t say how angry I am that we chose them on this special day. Never again!!

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Sarah T . 2024-03-10

MORE AT Google

Food was okay but I would have liked more customer service the woman behind the till hadn’t heard of manners she refused to say please or thank you and speaks down to you vile customer service and very poor attitude.

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craig cleaver . 2024-03-03

MORE AT Google

My vanilla Gelato and no straw was not in the bag. I pay for it

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Rose . 2024-03-01

MORE AT Just Eat

Always late when I have ordered from this particular restaurant and food is always cold. I do not recommend this restaurant if you want speedy service and for your food to still be at least warm. If I could rate this place 0 stars I would.

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Princess Freya . 2024-03-01

MORE AT Google

Nice food, decent atmosphere. However chairs were slightly dirty and you're expected to make your order at the counter after sitting at your table, instead of waiters taking orders from the table, seems quite odd. Desserts are good though.

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Rahib Rehman . 2024-02-25

MORE AT Google

Lovely shop. And there waffles are to die for. Staff are great. A+++

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Dave Hooper . 2024-02-23

MORE AT Google

Absolutley gorgeous desserts, would definetly try again, we sat there and whwre in heaven 😉, lovley staff we will be back soon

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Quest47117376222 . 2024-02-23

MORE AT TripAdvisor

Lovely happy hippo pancakes and flake milkshake, great quality.

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Knowledge Power . 2024-02-18

MORE AT Google

All what I can tell you about this place and dessert is just wow and deliciousssss 😍😍😍 Ikra ( hopefully I haven’t spelled your name too wrong ) was such a sweetheart, helpful and lovely girl. I recommended this place to my friends and family already!!

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Elena Cotoi . 2024-02-16

MORE AT Google

I been going here with my daughter she loves the place it has a really nice atmosphere. The cookie dough is so nice and selection of ice creams. The staff are really nice and polite.

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4VAS 4VAS . 2024-02-11

MORE AT Google

Their staff need retraining in customer service! The place was not busy at all, even though there were 2 fully able staff members the service was Shocking at its worst. online orders is not an excuse when other food service restaurants run perfectly with 2 staff too. Never going back.

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christina n . 2024-01-27

MORE AT Google

Desserts are always really good but the service is very unfriendly. Came in the afternoon when it wasn’t busy at all. Asked to wait as soon as we came in and then when the waitress did come and seat us she just seemed annoyed about us being there. Ordered stuff that’s all already ready like cheesecake and ice cream and was told 25 minutes wait before they could serve us. All of this would have been fine if they could have done any of it with a smile or any kind of compassion at all. Staff here really know how to make you feel like an inconvenience. Would recommend for take out but not a nice experience to dine in at all.

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Lameez Peer . 2024-01-27

MORE AT Google

It's one of the most delicious deserts in town ... Very friendly staff .. thanks, Mariam and Ehsan. Please keep it up 👍🏽👍🏽👍🏽👍🏽

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Alaa Elsamman . 2024-01-21

MORE AT Google

Been here twice now and was served my a lovely lady named Mariam both times, customer service was brilliant made my experience really welcoming we ordered cookie doughs and milkshakes all was very nice and lovely presentation. I will definitely come back again.

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Ameena Ali . 2024-01-15

MORE AT Google

Excellent service provided by Maryam and Safa. Amazing service and food

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Nafisa Ali . 2024-01-13

MORE AT Google

Safa and merium served me a little dessert great customer service with a smile,welcoming and friendly approach.My coffee was nice and hot has I requested and obsession dessert had great presentation and the wow factor.Thanks again for your hospitality and amazing service highly recommended. Jason

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Jason Everill . 2024-01-13

MORE AT Google

Excellent service given by Mariam and Safa

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User149 . 2024-01-13

MORE AT Google

Great dessert as always. Delivery was on point. Driver was very politenn

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Saira . 2024-01-06

MORE AT Just Eat

Don't let delivery driver use toilet

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Khabib Khayam . 2024-01-06

MORE AT Google

Me and my cousin went to order 2 crepe and a milkshake they had us waiting for 20 minutes for the creps to be hard and cold and cost 24 pounds

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Brandon Sennett . 2024-01-01

MORE AT Google

Very helpful staff - desserts are amazing would highly recommend. A hidden gem in the area

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Cameron Newman . 2024-01-01

MORE AT Google

Fantastic dessert shop! excellent range of different choices at decent prices!

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Dimitrios Anagnostakis . 2023-12-31

MORE AT Google

Food was nice, service was of good quality, shout out to Safa who served us, she was really helpful.

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Amreen Sardar . 2023-12-27

MORE AT Google

dined in with family, safa was super friendly and quick, food was delicious!!!

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Hibah Sajjad . 2023-12-24

MORE AT Google

Big thank you to ihsaan & Aroosa, for a lovely service . Waffle & Mojito was lovely & fresh. The shop itself was very clean, toilets was good aswell. Thank u again, hope to see you again.

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ramaiz Hassan . 2023-12-24

MORE AT Google

Had a wonderful experience at LDS. Aroosa was very helpful, welcoming and provided great customer service! She accommodated us very well and her recommendations were a 10/10. Will defo be returning! Thank you

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Luqman Malik . 2023-12-23

MORE AT Google

Delicious cookie dough and refreshing mocktail will definitely be returning to try more

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Mouminah Hussain . 2023-12-22

MORE AT Google

The Waffle was very nice and the mocktail too and the service was quick staff was also so nice too

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Sadi Wali . 2023-12-22

MORE AT Google

Best dessert shop in Birmingham, Aroosa was our server and she’s was fantastic!

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Masuma Fazel . 2023-12-20

MORE AT Google

Service was 40 minutes for green tea, cold coffee and a hot chocolate - poor customer service and hot chocolate was barely warm Tea was served without a saucer or sugar.

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ABi . 2023-12-08

MORE AT Google

Bitterly disappointing and host from hell. The dolled up girl on the counter didn't even have courtesy to talk while looking at me. Patronising and pathetic display of customer services. We took our custom to the cafe opposite and a complete 180° turn. Most caring services i have experienced in a long time. She didn't ask a question and let us settle our little ones providing them with crayons and paper, with the most affectionate smiles. Little dessert shop needs to borrow their sugar from across the road. Never again.

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Tashbeeh Fatima . 2023-12-03

MORE AT Google

Too much sugar, too sweet, I'd call this place Get Diabetes Quickly 🤣

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Zarina P . 2023-11-27

MORE AT Google

Slow service but great desserts.

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Magdee Muqbil . 2023-11-25

MORE AT Google

Came into store on the 20.11 and the staff working the evening were amazing great service. The cookie dough was also delicious, recommend this store for a sweet treat.

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Amy . 2023-11-20

MORE AT Google

What a lovely place. If you need a chocolate fix that’s the place to go to. I ordered waffle and it was amazing. Will definitely come back there.

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Malgorzata Bartoszek . 2023-11-19

MORE AT Google

Hi everyone we just been to this desert shop with my family so it was very bad experience first thing stuf was so rude they don’t have manners for customer service they don’t fox's on the customer they only chilling with each other & wasting customers time food was so cold we just wasting our money kids don’t enjoy so I personally recommend never waste your money & time thanks

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Iqra Shah . 2023-11-12

MORE AT Google

Workers are super nice. Amazing manners and pure hearted people. Food was scrumptious. 10000/10 would come again!

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Romaan Aslam . 2023-11-10

MORE AT Google

Came here today and very impressed. The dessert and drinks were very tasty and the staff working Wednesday night were very friendly and helpful. Wonderful service today

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Marta Tyczynska . 2023-11-08

MORE AT Google

Thank you to Aroosa for the amazing service and hospitality. The desserts were amazing, best around!

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Hamza Usman . 2023-11-08

MORE AT Google

Ordered from JustEat. Delivery estimated time was 20mins, which is fine, 30mins later they messaged to say their machine had broken so it'll be a further 20mins which was actually 30mins! We recieved the desserts, in total, after over an hour at 22.10, didn't even feel like eating dessert so late but because I had paid a large sum, just ate it. Very disappointed, won't be ordering again.

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Sabah Shabnum . 2023-11-04

MORE AT Google

Really cold no heating ,ordered at 8 came at 11:20 was meant to be Childs birthday deserts turned out to be one big disaster

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Mxplayz 10 . 2023-11-04

MORE AT Google

Very disappointed with the food aswell as the customer service they need to change

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May . 2023-11-04

MORE AT Just Eat

Loaded strawberries is a joke for £6.95 I will never order again

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Sarah . 2023-11-02

MORE AT Just Eat

This shop is very nice very clean food is great and staff are very nice 10/10

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Dave Hooper . 2023-10-30

MORE AT Google

This place is the only dessert place who understands allergies and has a understanding of what a customer requires well done to the girls and guy.

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mohib uddin . 2023-10-29

MORE AT Google

Great variety of super delicious in house desserts. Highly recommended.

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Salameh Abu Rmeileh (Sal) . 2023-10-29

MORE AT Google

I ordered via UberEats but the shop couldn't fulfill the order. They called me to apologise which is fine as sometimes things are just not in stock but they needed me to cancel the order. UberEats has no option for the customer to cancel an order once it's been accepted so I'm then stuck for over 10 mins trying to speak to someone on Uber to cancel the order because they couldn't. Makes no sense at all to waste the customers time.

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Virtue CNG . 2023-10-26

MORE AT Google

The best experience ever I hand in Birmingham, lovely staff and service, and of course the crepe I had was amazing

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ISMAIL ADWIBI . 2023-10-20

MORE AT Google

The courier was really friendly.

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Natalie . 2023-10-19

MORE AT Just Eat

I have never been refused to be served in a restaurant because I’ve said my daughter had a nut allergy. I’ve been asked questions about the allergy. I’ve been advised that an ingredient may contain nuts. I have been offered alternatives. But I have never been refused service no questions asked. And then the server had the cheek to say that it was to look after my daughter’s well-being as if her parent was incapable of having an adult discussion and to make decisions based on the nuances of her allergy. Appalled and will tell everyone I know to not go. Shocking. Server was Amelia. Point blank said she cannot serve her. No discussing or trying to fix anything.

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happydays083 . 2023-10-18

MORE AT TripAdvisor

Lovely desserts, delivered at the time promised with the warm desserts still warm. Quality not at all affected by transportation.

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Claire . 2023-10-18

MORE AT Just Eat

Lovely cakes and milkshakes, the staff are wonderful especially Arussa she goes above and beyond to make sure the order comes perfect every time 👍🏻

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Courtney Adams . 2023-10-14

MORE AT Google

Brilliant and delivered early. Thanks so much

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Natalie . 2023-10-12

MORE AT Just Eat

Order wasn't right when it was delivered

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Curt . 2023-10-08

MORE AT Just Eat

Lovely service beautiful pretty nice decor negatives Freezing cold Toilet out of service Unbelievable they do not how to serve a milk cake ordered kinderella they defrosted and when I got it the milk and dush was warm I sent it back and refused to order another. All looks and not a clue about milk cake huge let down. My partner ordered strawberry waffle which was average nothing special

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Devine Beauty Bengals . 2023-10-01

MORE AT Google

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