Little Dessert Shop in Birmingham

We ordered from here on the 8/12/24 and had to wait over 1 hour and 40 minutes for our order after ringing multiple times to ask where it was we got to the stage where we didn’t want the order any more and after phoning to say we wanted a refund and the order cancelled as it was so late and we wanted to go to bed to be told we couldn’t cancel the order as they had given it to the courier but he was waiting on another order to be done we was not impressed. We would like some compensation.

Great variety of super delicious in house desserts. Highly recommend.

Hand's down has become my favourite go to desserts places,spoilt for choice now days when it comes to dessert options but this place do it right I'm usually not much a fan of franchise usually copy paste and they usually lose their quality over time or not bothered as they when they first opened now this place in my experience do luscious dessert. Staff members ⭐⭐⭐⭐⭐ even though it was busy the staff seem very polite and professional not (monotone) Dessert ⭐⭐⭐⭐⭐ you can tell what we order was great freshly prepared and not rushed it's what you'd expect when going for a dessert otherwise I can go local supermarket pick frozen tub of ice cream. Experience ⭐⭐⭐⭐⭐I believe it's how you are treated when your at a place either it's restaurant or dessert, burger place you will remember it how you felt. Will I recommend ⭐⭐⭐⭐⭐ recommendation is big for me because otherwise I'd get roasted if it's not good so I'm really careful when recommending to family & friends or colleagues and so I have recommended everyone I know so far. Would I return ⭐⭐⭐⭐⭐ as long as you Keep up the persistency I'll be coming regular and to note I've spoke to the both colleagues and they're were great the chap counter and lady .

Great service from staff, atmosphere and location is lovely and safe, great place to take your family or friends, staff were very respectful and desserts were amazing, my new go to spot!

Amazing desserts and delicious drinks. Very lovely atmosphere and friendly helpful staff. Service was 10/10 and will make sure to come again.

Staff were friendly and desserts are really nice. Would recommend

Went with family. Highly recommended mashallah the staff is amazing and the sitting area is beautiful interior family friendly. I would love to go again inshallah. Little dessert shop 10/10 👌

Quality desert shop which uses fresh ingredients.This is very rare in the desert shop trade.Thank you for your exceptional hospitality, and catering to my kids needs.

There service really bad and staff very rude.

The most disgusted experience i have ever had at a shop, the staff treats everyone differently and have no basic customer ethics, first when i visited them and asked for one particular cake for takeaway and the girl was not even listening properly and made my order wrong, i let it go as i understand it happen sometimes, the second time i ordered a drink (chai) and the girl in staff took ages to even revert back to me and told me after charging me that the specific drink is not available and i had to change me order (hot chocolate) then again she left me on hold so i left the shop as i was getting late for my work too, the next day i came back to get my order she ignored me, all the 4 girls were right in front of me but were not competent enough to manage the eat in and ride orders plus the collection customer, also the hot chocolate does not take that much time only if you prefer to delay it, after asking 2,3 times one of the girls made it for me and it was the most pathetic hot chocolate i have had, the milk was cold, the texture was like water, i just left it over there. It is never about money, its the poor customer service and unprofessional rather offensive behaviour they all have shown and the impression they made will never go or change..

Super rude behaviour and poor service by staff. All the front staff young girls needs proper training of customer service they don't even say a hi or welcome, they have no basic manners Very unkind and poor service i faced today. They made me wait for more than 15 mins for a single tea nobody bothers me as a customer all they doing is just chatting and laughing, because to them my order is nothing they prefer to serve people with big order even who came after me...i consider this really disrespectful i will make a complain to the headoffice of Little Dessert Shop for this. I can't believe it's the staff of LDS. It's a brand, really shocked. Will never recommend this specific branch. Solihul town center branch is way better and have sensible staff.

I ate at this cafe a few times before COVID19. The drinks, ice creams, cheesecakes and cake selection was awesome. Ideal for a winters' afternoon or evening out. A large cafe. There's parking infront of the cafe plus it's on the 50 bus route. The new Kings Heath train station (which is being built and due to open over the next couple of years) is very closeby.

Aroosa and Amelia! Great customer service and amazing friendly people x

Very welcoming, efficient service, great cleanliness, brilliant new menu. Thank you to Aroosa and Amilia for enhancing my experience .

Amazing service by Aroosa and Amelia

i loved the experience here aroosa and amelia where really nice people

Aroosa Amelia wonderful service from both lovely ladies would deffo recommend 😋

I recently visited little desert shop , and it was a great experience! The desserts were absolutely delicious and The service was exceptional; the staff was friendly and attentive, making the visit even more enjoyable. Staff called Ihsaan welcomed us very nicely and suggested nice desert I can't wait to go back and try more treats! Highly recommend!

Top tier food & service. Manager made sure we were satisfied and waiters were pleasant. Will be coming back again. Thank you.

Very welcoming and engaging staff, love the new menu refresh always feel welcomed

I recently tried the French toast at Little Dessert Shop, and sadly, it was a disappointing experience. I expected something soft, fluffy, and decadent, but what I received was far from it. The texture was one of the biggest letdowns—the toast was unexpectedly hard, with none of the softness that you’d hope for in a French toast. Instead of that melt-in-your-mouth richness, it felt like I was biting into a stale piece of bread. The toast lacked the warm, buttery taste that usually defines a good French toast, and it seemed almost as though it hadn’t been soaked properly before cooking. Overall, it was dry, dense, and without the comforting flavors I was hoping for. If you’re looking for a satisfying, classic French toast experience, unfortunately, this version missed the mark entirely.

Amazing Desserts and excellent customer service will make sure to come again

Food showing as delivered but wasn’t deliverd!!!

Rude staff , arrived to the shop whit my little kid are desperate for toilet paper, I thought let me use it before I order , I have seen some lady taking her daughter inside so I assumed toilet is operating,staff probably assumed that I’m just coming for the toilet and said toilet is out of order, regardless the fact they missed a costumer , it is literally inhumane to let a 5 years old boy struggle like that

Amazing desserts! Brownie sundae was the best! Also the mini pancakes with strawberries & choc sauce were so nice! Best dessert shop

Great as always never had a problem.. 💪👍 Only dessert place I order from now

Decided to take the kids for a treat on the way home! Staff and helpful and friendly, the shop was clean and the seats comfy. The desserts were amazing, i would recommend the cookie dough!

Absolutely amazing place, everything tastes amazing. thoroughly enjoyed it. 🤩 The staff are absolutely amazing and friendly ❤️

I think the food would be good, but the staff can’t pack the food properly. Always missing stuff out the order.

The food was delicious 😋 the waffle was so filling.

Soggy waffle. Tiny amount of sauce and toppings.

I ordered mini pancakes which was nice. And cookie and cream hot chocolate with cream, there is no cream even though they changed extra money for it and drink is only a half a cup and it is not hot chocolate it's a cold one by the time it's delivered to me. The order took more than one and half hours to deliver to me. Place the order before 5.30pm and got it after 7pm which was disappointed.

Took 1 hour 45 minutes to come and was missing half of the food

horrible never experienced this before waited over an hour with nothing my kids had been waiting for a treat horrendous

Cozy little place, perfect for those with a sweet tooth.

Order was out for delivery for 45 minutes in the car. The delivery driver went miles out the way in the opposite direction with my hot food in his car then 40 minutes later came to me and it was stone cold ice cream and milkshake melted my children and myself didn’t eat any of it. Absolute awful service

Loved my Ferrero sundae best one I’ve had x

the cookies and cream cheesecake was Phenomenal and the waffle was sensational 😋

Everything we ordered. All in one piece and when asked for something to be taken off in the notes they took notice. 3rd time ordering from here. I love it

It's a really lovely desert shop. The interior is decadent with immensely cosy and homely seating. The deserts and presentations are equal to high-end restaurants (well done). At less than £9 a dessert, this is well worh the visit. Ne carful of parking, it's not free, and the wardens are ruthless. Park in Asda a shirt walj away. 1 & 1/2hrs free

Best desert place we've been to so far!!! Menus are amazing and the choice/variety was out of this world... We popped in for ice cream and ended up ordering crepes, cake and ice cream! Waitresses were both lovely and doted on us and our kids.

I've bought 2 cakes from here on separate occasions and both were tasteless. The cakes I bought were the sprinkle sponge cake and the Oh Fudge Cake.

For a shop with no customers, they took an hour for an order. One person working the whole shop is unfair to the customer and to the worker. Stop being cheap and get another worker. Had the driver waiting for 35 minutes

One of the best shops in the area, the first bite of any dessert you buy from here is always heavenly, and it just gets better as you eat more of the dessert. Aroosa was very kind and gave excellent service to me, very good employee and example for other employees. Took my friends and family on different occasions, and it was perfect each time.

Disappointed with the order tonight. Waited an hour and 10 minutes before delivery. Showed that the driver was waiting at the shop for 40 minutes. When the order arrived it was wrong. We had two milkshakes one with cream one without and they put cream on the wrong one and left the other without cream even though it clearly states on the receipt which was which. We ordered a sundae and that was only filled 3/4 and topped with cream which we did not order. Cookie dough was burnt. Really not happy.

4august 9:48pm. So slow while preparing the orders. Hire more if u are busy

Brilliant wee dessert place! Everything was delicious and they have a great range of ice cream flavours. The service was incredibly friendly and helpful. The only downside is the cookie dough and waffle were practiclly cold and there's an extortionate charge to swap ice cream flavours in the set desserts (I know this sounds unreasonable, but most dessert places accommodate flavour swaps for roughly £1, not over £2).

Lovely cookie dough and fudge cake!

I can never get sick of this place no matter how many new places I try. Delicious every single time, customer service on point, everything is clean and fresh. Thank you ♥️🫶

Missing a lot of things on menu , no Oreo ice cream no smoothies , also only have two spaces to cook cookie dough so had to wait long , had no fruit shoots for kids

The Staff Are Great, Excellent Communication And Overall Superb Manners 💯 Aroosa and Zarinah Are The Staff To Meet, BRILLIANT 👏🏾

Concrete cake and custard 10/10, thanks to Arusa great customer service

Great yet again... And thank you for the free icecreamz 😁👍 defo recommend

I have been here for many time, in most visits the service was great and the sweets were amazing ( except one or two). They serve one of the best crepes in the area. The only drawback i see is the drinks. Don't try smoothies or any other drinks, for hot drinks ask to be served quickly otherwise they will give it cold.

Este lugar es inmaculado, cálido y muy amable. El personal es muy amable. ¡Los postres son increíbles cuando estoy en la zona! ¡No puedo esperar para ir de nuevo!

Yummy defo be ordering again..

lovely place good food good service

I attended the store earlier for some milkshakes and cheesecake today. The lady who served me was very friendly and despite having many orders the staff were very efficent

honestly can not explain how sub standard my experience here was. Waited 45 mins after being seated just for only my sons milkshake to come out and then taking a further 25 minutes to bring out 2/5 desserts. Staff were really unfriendly and careless, would not recommend at all.

Service was very delayed almost 35 mins after order was placed and desserts were not what was expected. Would not recommend

I’m not happy with my order can I have my money back .

The food was beautiful, really lovely, was fast delivery and overall satisfied, just what we needed this afternoon !

Hello I placed and order and didn’t receive my food I don’t know who was supposed to pack my order but I need a refund

I've driven past here so many times and finally popped in last night, that will not be the last time either! Staff were lovely, both young ladies were friendly, chatty and just downright amazing. Food arrived quick and was absolutely divine. Waffles just melted in the mouth and the pancakes were perfect. There was six of us, five of which ate and all food arrived at the same time so we all ate together. This really is a little gem of a store.

I think it's slightly overpriced for what amount of ice cream you get I had like a unicorn Sunday to be honest I did expect more for the price. Still it was nice.

Was sharp broken white plastic in both our milkshakes yeaterday. Tries to call back when arrived home but no answer.everything was good otherwise, but probably check the equipment

The deserts were squashed and not presented the best which resulted in not a great experience. Didn’t eat most due to them covering the roof of the box. Very disappointing

Been here twice now and was served by2 lovely ladies named customer service was brilliant made my experience really welcoming we ordered 2 boxes and was very nice and lovely presentation. I will definitely come back again!!!

Amazing shop ihsaan and amelia were amazing red velvet cheesecake is the best from here

Professional and friendly service from Safa!

Could literally give it a zero rating ordered for delivery and just got a crepe with barely any chocolate and paid £13 waste of my money this is ridiculous!!!!

The quality of food advertised, does not match the food they actually serve. Chocolate sauce is very cheap, fruits are cut so thin that they go flimsy and mushy. Over priced and poor quality ingredients. Overall a disappointment.

Lovely welcoming staff ! Great portion sizes! And clean!!!! highly recommend :))

What sort off place don’t have change in the till on a Friday night

Amelia and ehsaan great customer service Polite and smiley will come again !

Just arrived and staff sat us down. Looked through the menu and went to the till to order our desert and drinks, only to be told there are no hot drinks available. Why weren't we told this upon arrival. Very poor and will not be back. Also toilet was out of order, poor.

Great desserts and service hit the spot

Great dessert and great service 👌

Top quality, shout out to ihsaan

Top service from ihsan. Food was delicious and presented in an awesome way

Safa was great with the service and polite

Burnt cookie doughs!!! And when I showed pics to just eat they refused refund saying not sufficient evidence. £30 down the drain!!!!

Absolutely lush loved the platter to share for the family. Overall great to share with the kids and they all were happy.

We ordered through uber eats and when it arrived it was still warm and everything was there. The food was delicious and the dunking box was well worth the price. They also gave us a free chai which was nice of them

Ordered on Deliveroo and waited 2hrs 45mins for our order before we ended up cancelling the order. Ruined our Mother’s Day. My kids are so upset. Lied to Deliveroo twice about the order being 5 minutes away from being ready. Wasted 2 riders time waiting for this order. They are liars. They had the opportunity to give a true estimate for when we might get our food. I can’t say how angry I am that we chose them on this special day. Never again!!

Food was okay but I would have liked more customer service the woman behind the till hadn’t heard of manners she refused to say please or thank you and speaks down to you vile customer service and very poor attitude.

My vanilla Gelato and no straw was not in the bag. I pay for it

Always late when I have ordered from this particular restaurant and food is always cold. I do not recommend this restaurant if you want speedy service and for your food to still be at least warm. If I could rate this place 0 stars I would.

Nice food, decent atmosphere. However chairs were slightly dirty and you're expected to make your order at the counter after sitting at your table, instead of waiters taking orders from the table, seems quite odd. Desserts are good though.

Lovely shop. And there waffles are to die for. Staff are great. A+++

Absolutley gorgeous desserts, would definetly try again, we sat there and whwre in heaven 😉, lovley staff we will be back soon

Lovely happy hippo pancakes and flake milkshake, great quality.

All what I can tell you about this place and dessert is just wow and deliciousssss 😍😍😍 Ikra ( hopefully I haven’t spelled your name too wrong ) was such a sweetheart, helpful and lovely girl. I recommended this place to my friends and family already!!

I been going here with my daughter she loves the place it has a really nice atmosphere. The cookie dough is so nice and selection of ice creams. The staff are really nice and polite.

Desserts are always really good but the service is very unfriendly. Came in the afternoon when it wasn’t busy at all. Asked to wait as soon as we came in and then when the waitress did come and seat us she just seemed annoyed about us being there. Ordered stuff that’s all already ready like cheesecake and ice cream and was told 25 minutes wait before they could serve us. All of this would have been fine if they could have done any of it with a smile or any kind of compassion at all. Staff here really know how to make you feel like an inconvenience. Would recommend for take out but not a nice experience to dine in at all.

Their staff need retraining in customer service! The place was not busy at all, even though there were 2 fully able staff members the service was Shocking at its worst. online orders is not an excuse when other food service restaurants run perfectly with 2 staff too. Never going back.

It's one of the most delicious deserts in town ... Very friendly staff .. thanks, Mariam and Ehsan. Please keep it up 👍🏽👍🏽👍🏽👍🏽

Been here twice now and was served my a lovely lady named Mariam both times, customer service was brilliant made my experience really welcoming we ordered cookie doughs and milkshakes all was very nice and lovely presentation. I will definitely come back again.

Excellent service given by Mariam and Safa

Safa and merium served me a little dessert great customer service with a smile,welcoming and friendly approach.My coffee was nice and hot has I requested and obsession dessert had great presentation and the wow factor.Thanks again for your hospitality and amazing service highly recommended. Jason