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4.0

Based on 4.053 opinions finded in 4 websites

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Nº 2008 in 4016 in Birmingham

Nº 54 of 98 Italian in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..steaksprawnschickenlamboldmustcookedmeatcurrytendercheesetandoorichopssteakcakefishcreampaybeautiful

comment_iconOpinions

Very nice place and the food was wonderful very good place for family !

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ABDALLAH Ahmed . 2024-10-27

MORE AT Google

khurram was so friendly and welcoming on our first time the food was amazing and the atmosphere was so nice, would definitely recommend 11/10

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Shanaz Hussain . 2024-10-25

MORE AT Google

Really enjoyed the experience here served by Khurram He really looked after us well and recommended us what was the Chefs special Would definitely come back for the customer service

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Jannah . 2024-10-24

MORE AT Google

We tried the Rahu Masala Fish and the Butter chicken with Naan. Crispy fried fish and juicy butter chicken. Great ambience and friendly service.

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Hasanain Qureshi . 2024-10-24

MORE AT Google

Just popped in on the way home to bewdley and what a find,beautiful tasting lamb dopiaza and wife had a malayan which was refreshingly amazing,we both have just said will definitely be eating there again,oh and the two gentlemen who served us were very nice and friendly

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Jason Bull . 2024-10-21

MORE AT Google

A friend of mine recommended this place, and it certainly did not disappoint! Alam in Birmingham offers a dining experience that tantalises the taste buds and delights the senses. From the moment you step through the doors, you're greeted by a warm and inviting atmosphere that sets the stage for an unforgettable meal. But it's not just the food that makes Alam stand out; it's the impeccable service and warm hospitality that truly elevate the dining experience. The staff are attentive and knowledgeable, always ready to offer recommendations and ensure that every guest feels welcome and well taken care of. Whether you're celebrating a special occasion or simply looking for a memorable meal, Alam Birmingham delivers an exceptional dining experience that will leave you planning your next visit before you've even finished your dessert. A special thank you to M. Hashim for his wonderful service. Also, don’t forget to try cheesecakes; they are so delicious! Highly recommend!

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Hatice Somuncuoglu . 2024-10-20

MORE AT Google

I'll start with the positives. Good decor and atmosphere. Apart from that nothing really amazing. We ordered Steaks and Chaat for starters. Chaat was nice. But was it worth the price, not really. Steaks were really tuff, even for medium and had pieces of cartilage. Peppercorn sauce I would prefer separately instead of on top of the steak. They don't serve tap water, which is a legal requirement by law. When we asked for food to be packed, the server didn't even pack it for us and gave us boxes. Apart from that the brother at the front was nice. Wouldn't recommend it for the price.

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Shams Rahman . 2024-10-20

MORE AT Google

Decent food& outstanding customer service especially from Mohammed hashim, made our experience memorable and definitely will be coming back, as he acquired to our needs and took care of us :)

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Aliyah Begum . 2024-10-20

MORE AT Google

We love coming Alam. Always great food, their lamb achari is divine and the naan are amazing. The service and attention by Mohammed Arshaf was great. He was good in giving us recommendations, saw that food left over needed to be packed to go and without even asking brought the takeaway boxes and as we left , even though he was busy, he still had the etiquettes to say goodbye. These gestures make the experience lovely. Thank you Mohammed for your kindness

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L Anwar . 2024-10-20

MORE AT Google

Delicious food, large portions and great service. Thank you to Mohammed Hashim. Variety of Asian and English dishes.

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Katherine Monaghan . 2024-10-19

MORE AT Google

Excellent customer service by Mohammed Hashim, who is a polite, pleasant young man with a great smile and hospitality. Also, we had a Mix Platter that was really tasty and highly recommended.

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Mumtaz Hussain . 2024-10-19

MORE AT Google

Great food Muhammed Hashim provided us with great service

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Sikander Ali . 2024-10-19

MORE AT Google

Closed, no phone line, it's an automated service, cannot speak to anyone and their opening times are wrong. They are closed when it states it should be open, what a wasted journey.

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21eesa 21 . 2024-10-18

MORE AT Google

Went today on 15th oct and it was closed. Please don't mislead people.

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Muhammad Anwar . 2024-10-15

MORE AT Google

Great service as always. Amazing food and it came on time. Very good service from Farhaan.

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Aamina Akhtar . 2024-10-14

MORE AT Google

*CASH/CARD ACCEPTED* Very nice looking restaurant and perfect for families. Garden area available, great if you want to take pictures. Price wise the starters are fairly price, you could almost say cheaper than the average. Whereas the mains are overpriced. You're looking at £15/16 for a regular size curry. Water you have to pay for. For starters we ordered the mix grill platter. Which was nice but portion size wasn't the biggest. Also ordered the lamb chops, wings and chicken pakoras which were really good. So overall, the starters were on point taste wise along with the sauces. Mains we ordered plain rice, biryani, garlic naan and meat achari. We wanted the Archari spicy and got told it would be hot but it was nowhere near spicy. Curries and biryani were average at best and wasn't piping hot. Price wise definitely wasn't worth it. We asked for a salad on the side and turns out we were charged almost £6 for a small salad. We got Mojitos which was the standard £6 price. However, drinks were also average and weren't the best so wouldn't order the mojitos. Water we had to pay for because they don't provide tap water. Desserts we got the chocolate fondant cake and carrot cake. They were probably the highlight out of everything along with the starters. The fondant oozed chocolate and was served with ice cold cream. Carrot cake was one of the best I've had, very moist and soft. Overall, not a place I'd visit again based on what you get for the price. Service I cannot fault. Khuram took care of my family and was there whenever we needed him and he always had a smile on his face. Had it not been for Khuram this place would have got 2*. Khuram is the heart and soul of this restaurant. Positives - ▪︎ Good Interior/Look ▪︎ Family Friendly Restaurant ▪︎ Nice Garden Area ▪︎ Dine In ▪︎ Parking Available ▪︎ Great Service ▪︎ Good Starters ▪︎ Great Desserts ▪︎ Waiter (Khuram) Negatives - ▪︎ Expensive ▪︎ Small Portion Sizes Compared To The Price ▪︎ No Tap Water Available

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A A . 2024-10-13

MORE AT Google

We had a lovely experience at the restaurant on a beautiful day out. The aesthetics of the restaurant were really appealing, with cozy yet modern vibes. The food was excellent- we tried both the vegetable and beef lasagnas, and they were delicious, perfectly cooked and flavourful. They also offer a Sunday roast, which is definitely something we'll be back to try. The service was fantastic, our waiter Mohammed Hashim was extremely attentive and all the staff made us feel genuinely welcome. Overall, a fantastic dining experience with great food and wonderful service!

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Asma Jamil . 2024-10-13

MORE AT Google

Mohammed hasheeb was great with our table

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Zainab Adeshola Odusanya . 2024-10-13

MORE AT Google

Food is good service excellent hashim. And Hashim was very helpful.

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Hubaidatu Bizimana . 2024-10-13

MORE AT Google

Great food and service from Mohammad Hashim

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Mo Khan . 2024-10-13

MORE AT Google

It's a home away from home. The food tick the boxes.

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Gerty Asante . 2024-10-12

MORE AT Google

I had a great experience at Alam. The decor was beautiful and created a lovely atmosphere. Mohammed Hashim was really nice and helpful. He made excellent recommendations and ensured we had everything we needed. Overall, it was a fantastic meal in a stunning setting. Highly recommend!

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Zahraa Islam . 2024-10-12

MORE AT Google

Very happy with the service especially from Muhammad Hashim

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Sarish Akhtar . 2024-10-12

MORE AT Google

Excellent service and great food, Hashim and Azim were really attentive & even provided a complimentary cheesecake😊Definitely will be back.

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a . 2024-10-12

MORE AT Google

Ordered through Just eat, absolutely appalling. Raw chicken in the chicken biryani had to bin 3 whole portions that cost me £38 slimy raw chicken.

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Alima Rahman . 2024-10-06

MORE AT Google

Very tasty and yummy food. Family platter was amazing and our host Hashim even changed the Salmon tikka with Lamb Sheekh. Nan with day's Achari was great too. Finally Jamun with Ice Cream made the day. Also parking is available at the adjacent Halal Supermarket which will be paid by the restaurant.

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A Latheef T-Habeeb . 2024-10-06

MORE AT Google

It’s a treat for your taste buds . Amazing food and hospitality

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Ahmed Bashir . 2024-10-06

MORE AT Google

Go for the lamb achari gosh...highly recommended...naan, sauces and cheesecake were also nice. Great service from Mohammed Hashim, very kind and engaging

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D Lee . 2024-10-06

MORE AT Google

Beautiful restaurant and food. The staff are very attentive, thank you Mohamed Hashim for your excellent hospitality. Barakallahu feekum

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Lauren Noorah . 2024-10-05

MORE AT Google

Lovely food, service 10 farhan was an Amazon with us with his service, we even had treat from the restaurant. Recommended 100%

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Mariam Jallow . 2024-10-02

MORE AT Google

Visited this place after long, the cheesecake on the house which was very kind of them. Service was spot on too!

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ameera ahmed . 2024-10-02

MORE AT Google

Delicious food and best service highly recommended.

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Green Trader . 2024-09-30

MORE AT Google

Masala fish was amazing and the chicken curry was to die for. It was quiet when we got there as it was early, I can imagine this being a nice vibe in the summer 💗 would recommend

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Safiyyah Mir . 2024-09-30

MORE AT Google

Fast costumer service the atmosphere was nice and we also got dessert on the house which was lovely

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It’s Caprece . 2024-09-30

MORE AT Google

Had a lovely roast dinner chicken and lamb shank at Alama, our waiter Mohammad Hasham was exceptional, checked in to see how we were, food was on point, huge portions of food, couldn’t finish all of it that’s how big it was, cheesecakes were also lovely. Thank you

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Nadya Khan . 2024-09-29

MORE AT Google

Amazing food very clean inside child friendly

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Ricardo Hinkson . 2024-09-29

MORE AT Google

food very nice but went a little cold service was amazing very decorative no music no warmness Muhammad hashim was very hospitable and they have a shisha area and picture area overall very nice and good for occasions not very expensive

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uswah siddiqi . 2024-09-29

MORE AT Google

MY MOM Started feeling sick after the nihari plz do not have it overall everthing else was amaizing especially the grilled chicken breast.

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Humayrah Ali . 2024-09-27

MORE AT Google

Brilliant restuarant , lovely food, definitely try the nihari, desserts are good too

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Yasir Shah . 2024-09-27

MORE AT Google

Excellent tasty food, would definitely recommend the nihari

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yusuf Mohammed . 2024-09-27

MORE AT Google

Was looking forward to this but what a let down fast service, servers very friendly but the food was a big let down. Microwaved starters, and Currys were nothing special the chips was the best part. And very expensive 4 people £180.

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mudasser aziz . 2024-09-24

MORE AT Google

WOW!!! Perfect restaurant for any occasion/celebration. So visited today with my wife for our anniversary. For starters we opted for a Kastori Bolti and Samosa Chaat and for mains we went for the lamb biryani and Achar Ghosht along with 2 pina colada mocktails. First of all the service was excellent. Secondly The dishes were fresh, flavoursome and tasty. To sum it up Divine!!! And lastly we were given 2 gorgeous cheesecakes on the house which simply topped up a superb experience. Birthday next month, see you then!

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Ebrahim Paruk . 2024-09-23

MORE AT Google

First time eating in this restaurant. Staff was friendly. Restaurant is clean. The food was delicious. I usually don't like steak but I tried the steak, it had so much flavour and cooked to perfection. I will definitely return.

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Natalie Willstrop . 2024-09-23

MORE AT Google

Mohammad Hashim Excellent Service.

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Shanks Gaming . 2024-09-22

MORE AT Google

Excellent as always. Good food, nice setting and great service. Muhammed Hashim served us well. I recommend.

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Ibrahim Zulfqar . 2024-09-22

MORE AT Google

1st time at the restaurant, food and service was amazing. Muhammed Hashim served us, he made sure everything was on point. We are from nottingham and will be coming again.

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Missy Khan F . 2024-09-21

MORE AT Google

Wow wat an amazing evening amazing service amazing food The person who served our table was an amazing individual (Mohammed asif) Keep up the good work and will be back soon.

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Tanveer Hussain . 2024-09-21

MORE AT Google

I am a frequent customer at Alam's because the vibe, service and aesthetic is the best in town. The food is always served with care, and waiters are always respectful and go above and beyond to show great customer service. Basharat is espeically great when it comes to dealing with customers, he always greets you with a smile and gives great reccomendations of the menu!

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Subhan Slehry . 2024-09-20

MORE AT Google

Family birthday meal - lovely experience

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Fhezan Ashraf . 2024-09-20

MORE AT Google

I'm so disappointed with the food quality and service. All I will say is please don't waste your hard work money in this place.

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Zara K . 2024-09-19

MORE AT Google

Lasagna was great. I also got great service from Khurruam. Would deffo go again

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Fatima Abdulkadir . 2024-09-18

MORE AT Google

Was greeted pleasantly by staff who deserved some appreciation named Khuram. Food was spot on and service was even better. 100% recommend if your in Birmingham!

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Umar Amanat . 2024-09-18

MORE AT Google

Great food, well priced and received very good service in particular from Khurram. Will be visiting again soon.

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Faisel Khan . 2024-09-17

MORE AT Google

Visited from London based on a recommendation. Arrived at 12:30 on a Monday for breakfast, but it was closed despite posted hours saying open until 1:30. No one answered the phone either. Please update your hours to avoid wasting people's time!

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Minahil Baig . 2024-09-16

MORE AT Google

Alam Restaurant offers an absolutely wonderful dining experience with a beautiful atmosphere that sets the mood from the moment you enter. The customer service is friendly and attentive, adding to the welcoming ambiance. One unique feature is their modern approach to ordering—guests must scan a QR code to access the menu online. While this system is innovative and convenient, it can make it a bit harder to compare items compared to a traditional printed menu. As for the food, it was delicious! I opted for the Sunday roast, which was not only flavorful but also incredibly filling. The restaurant offers high-end dining at reasonable prices, making it a great option for both a family and friends outing. Highly recommend a visit!

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Salim Miah . 2024-09-15

MORE AT Google

Fantastic service and delicous food We were well looked after by Khuram and the team

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Sadika Rahman . 2024-09-14

MORE AT Google

Khurram was a nice waiter and the customer service was good . Very excellent

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Amana Jamil . 2024-09-14

MORE AT Google

Good service, especially from Khurram!!.

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Iqra J . 2024-09-14

MORE AT Google

I really enjoyed going to Alam for my Little niece birthday. Mainly because of how amazing the customer service was. Specially muhammed hashim made this experience so much more memorable by offering my niece of 3 a cup cake and sang for her, therefore my little niece felt special on her birthday and will forever remember. Thank you 🤩

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fatima jama . 2024-09-14

MORE AT Google

Visited Alam 3 times for breakfast but found it close with no one responding to calls. Not sure if they have closed for breakfast now, they should update google as it has confused it 3 times now.

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Zain R . 2024-09-14

MORE AT Google

Lovely food, excellent service from Khuram.

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Aksa . 2024-09-14

MORE AT Google

Great service from khurram and amazing food, one of the best places to eat at in Birmingham.

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queen7an 13 . 2024-09-12

MORE AT Google

Amazing service by Khurram he was very attentive and made sure me and my friends were enjoying overselves✨Super delicious food😋 Overall had a great time🔥

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Amira Shah . 2024-09-12

MORE AT Google

Average food, overpriced , service giving low points as they are pushing to introduce scan table, order online. That looses the purpose of service and dining in... I am better of ordering delivery from home then ordering online whilst I am in the restaurant.

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Ghulam Mustafa . 2024-09-12

MORE AT Google

Azeem was a fantastic server at the restaurant. Treated us very nicely. Brilliant work all round.

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Sumran Ijaz . 2024-09-12

MORE AT Google

Food was excellent! Mohammed hashim has been great at his service to us!

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Riyad Khan . 2024-09-08

MORE AT Google

Average food service was bad really disappointing

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umair sajid . 2024-09-08

MORE AT Google

Food is good has him best service

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Isra Manes . 2024-09-08

MORE AT Google

Awesome Service from the staff especially Muhammed Hashim & Bhai Khurram, spectacular food and brilliant atmosphere. Definitely will be coming again.

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kausar parveen . 2024-09-07

MORE AT Google

Average tasting food. Not worth the money.

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I Ahmed . 2024-09-07

MORE AT Google

Great Pakistani food, chef is from Lahore so you know it’s going to be good. I recommend the roghni naan and achari karahis. Service was good, hashim was very welcoming and took care of us

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Mohammed Adnan . 2024-09-07

MORE AT Google

Great service from Mohammed Hashim!

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Amirah A . 2024-09-07

MORE AT Google

I recently visited Alam for afternoon tea, and it was an absolutely delightful experience. The food was outstanding, offering a wide variety of options that left us more than satisfied. From savory bites to sweet treats, every dish was beautifully presented and bursting with flavor. What truly made the experience even better was the selection of unlimited hot drinks. The white hot chocolate was rich and indulgent, while the chai latte was perfectly spiced and comforting – both were absolutely delicious. A special mention goes to our host, Khurrum, whose hospitality was exceptional. He went above and beyond to ensure our visit was memorable, with his attentiveness and warm demeanor making us feel incredibly welcome. Overall, it was a lovely afternoon that exceeded expectations. I’ll definitely be returning for another round of afternoon tea at Alam. Highly recommended!

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Saliha Shafaq . 2024-09-07

MORE AT Google

We traveled from London to stay a weekend in Birmingham and saw a lot of good reviews for this place. Looked small on the outside but inside was nice and clean and a lovely garden at the back. The staff were amazing and polite. Our waiter was Mohammed Hashm who was very attentive and helpful. He took our order for us and recommended the lamb ghost which was amazing! we were glad he gave us good suggestion. The food came really quick and was fresh and tasty. Good portions and very nicely presented. He kindly let us know he was going on duty upstairs and even brought us over complimentary desserts. We were absolutely amazed by his kindness and hospitality. Would definitely return again. Gardens were lovely for photos too.

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Min H . 2024-09-03

MORE AT Google

Absolutely delicious food and the staff were brilliant. I highly recommend the keema nachos. Will definitely be coming back.

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Haseeb Awan . 2024-09-02

MORE AT Google

I decided to go for dinner with my family, haven't tried Alam before however heard all the rage on social media. When I stepped in it was lovely and the interior is nice. The menu was very underwhelming and mediocre, nothing that stood out to me. I had to order a basic burger, my wife ordered the same and the bottom of her burger was cold and she had raised concerns with the waiter and all he said was what do you want me to do about it? I will not be revisiting this restaurant again because of the lack of flavour, mediocre menu and lack of customer service. thanks

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maqsood khan . 2024-09-01

MORE AT Google

Firstly I would like to say the service was 10/10, great manners, very well mannered, the hospitality was amazing, the food was absolutely delicious. I would definitely recommend 👌🏾😋

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Adeel Farooq . 2024-09-01

MORE AT Google

My husband wanted to go to this restaurant for a long time as we kept seeing all this amazing advertising on social media. My boys ordered pasta dishes as they do. The one pasta dish all it had was the four cheese thrown into it no sauce just cheese very tasteless even 12 year old said it’s very dry. This is a kid who loves pasta. We ordered the nachos with keema which was nice. I ordered a samosa chaat nice but very little imllee sauce put on a little side when it should be over the samosa with practically 6 seeds of promegrante which is what adds flavour to the chaat I was disappointed. The boys ordered milkshakes no cream, no sprinkles of sauce to give it that restaurant look. I asked the waiter about peanut allergy which my son has he seem to have little knowledge but the menu was clear as it’s online which I didn’t like. We had a lamb achari which was very nice but could hardly taste that achari taste just tasted like a lamb curry, naan were perfect. I don’t we would be returning again there. Overall I was disappointed.

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maz . 2024-08-30

MORE AT TripAdvisor

Azeem provided great service. Nice food and recommend attending.

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D Hussain . 2024-08-28

MORE AT Google

Alam Restaurant in Birmingham is a true hidden gem. The atmosphere is warm and welcoming, with elegant decor that creates the perfect ambiance for a relaxed meal. The service was outstanding – the staff were attentive, friendly, and made us feel right at home. The food was delicious and beautifully presented, with a range of authentic dishes full of flavor. If you’re looking for a place with great food and exceptional service in a lovely setting, Alam is definitely worth a visit.

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Shakz . 2024-08-27

MORE AT Google

Really disapointed to be honest. Ordered ribeye steak and a mixed platter, ribeye was chewy with no seasoning, Mixed platter has all the same seasonings in the meats just very boring i wont be in a rush to come back.

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Sid Fx . 2024-08-26

MORE AT Google

Just visited Alam’s after quite a long time and I must admit the restaurant has done a complete 180. My first visit wasn’t so great and there were a few things lacking, however after visiting this time round, I have seen some great changes that really make the place stand out. Love the courtyard side of the restaurant, it was warm, cosy and has a nice aesthetic. The food was really lovely as were the drinks. The service was fantastic as every need was adhered to and everything explained on arrival by really polite staff, food also arrived promptly. Parking is plentiful as they have a shared parking space with the supermarket next door, situated on grange road. Very convenient as parking is an important factor for me. Complete turn around for me on this one. Impressed and will be returning.

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Naila S . 2024-08-26

MORE AT Google

We been served by Mohammed hashim he did his best to make sure our stay was very pleasant. Also I must say he did take good pictures also. Definitely would be coming here again

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Zahra Tahir . 2024-08-26

MORE AT Google

From the moment we walked in to this restaurant we were greeted by Mohammed hasham . He had very good hospitality skills from get go. He made our first time experience to Alam restaurant a very pleasant one. The food was lovely chicken was warm which was nice. They had a place where you can wash your hands before you eat so you did not need to go into toilets to do this which was nice. Very clean place.Thank you hasham and rest of great team at Alams restaurant for making our first experience at the restaurant one to remember. We Will be back 😊 inshallah .

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Trail61920675249 . 2024-08-25

MORE AT TripAdvisor

We came all the way from bristol and the food was top tier! Service was amazing waiter kept checking on us. Do recommend coming

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Mohammad Riaz . 2024-08-25

MORE AT Google

Went for the outdoor eating experience. Disappointed to be honest. Loud constant machinery noise, plants dying, not well maintained and it shows. The food was okay, nothing I'd come back for.

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nagina akhtar . 2024-08-25

MORE AT Google

Amazing Sunday Roast today. Had the chicken poussin, perfectly seasoned, service was brilliant too.

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Arsha Arshad . 2024-08-25

MORE AT Google

Food and the service was really good!! Can’t wait to come back to try different things

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aleeza . 2024-08-25

MORE AT Google

My family and I were serve by Khurram which costumer service it’s been really good. Food was delicious and came out in the right time. Fully recommend this place promised no regrets at all.

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Zainab Dukureh . 2024-08-25

MORE AT Google

Amazing food and exceptional service by Khurram. Absolutely Amazing. A defo recommend 🥰

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Zara Murtaza-Gulfraz . 2024-08-25

MORE AT Google

Had amazing experience with friend . We served fast and food was superb! Lovely spot to enjoy a meal with family and friends! Especially shout out to the manner at the time he is extremely friendly and welcoming

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Simran K . 2024-08-24

MORE AT TripAdvisor

The food was great . Everything tasted fresh and flavourful. We had a mix of starters chicken pakora , tandoori wings , lamb chops and seekh kebab and samosa chaat . For the main we had archari ghost which was really nice and the naans were so soft and fresh . The kids loved the mocktails . The service was also great we had Muhammad Hasham attending our table and he made us feel very welcome and comfortable. He was very helpful and made sure all ours needs were seen to he also gave us some cheesecakes to try which were also really nice. Overall the food was a little costly but I guess you pay for the quality.

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Rafhat Shah . 2024-08-24

MORE AT Google

The food was nice and tasty. The spot is located in a very nice shopping area. The people were very friendly.

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Siedje G . 2024-08-24

MORE AT Google

Excellent food .. service superb by Khuram bhai 👏

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N B . 2024-08-24

MORE AT Google

Very nice workers and food was relish

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Maizah . 2024-08-24

MORE AT Google

Mohammed Hashim served me and my family today and we had an amazing time with the great service. The portion sizes are really good and filling and the food tastes amazing.

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sadia . 2024-08-24

MORE AT Google

Food And Service could be better.

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Ahsan Ghafar . 2024-08-23

MORE AT Google

11/10 service, staff checked in on us multiple times throughout. Food was amazing with the tender lamb and chops and tasty biryani. Well worth a visit!

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Jasmin Begum . 2024-08-23

MORE AT Google

The service from Khurram was amazing

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Fatima Usman . 2024-08-23

MORE AT Google

Basharat Bhai and the rest of the staff were very welcoming. Basharat Bhai took us around the place as it was first time. Food was amazing Achar Ghosht is recommended!

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Mohammad Bilal . 2024-08-22

MORE AT Google

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Italian
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For the first time in my adult paying life, I did not tip at a restaurant. The evening was a shambles and most of it was within their control. We had a 6pm reservation and arrived at 5:45 to queues outside the door. We quickly established that everyone in the queue also had reservations so we joined and waited. Others joined the queue behind and within minutes there was as many people behind us as there were in front. At around 6:10 we’re now at the front of the queue and only then were we told that there had been an error with the booking system which had caused too many bookings. This was clearly not of their own doing but they could have managed the queue by explaining to us earlier so we knew there were delays. As polite as she was trying to be, the lady booking us in was clearly out of her depth, she didn’t acknowledge anyone until they were at the front of the queue and considering all that was going on, she was also delivering drinks to tables whilst servers were just standing around. She seated us around 6:20 and said that our first drinks were complimentary due to the wait which was a very nice gesture, however she didn’t seem to inform our server who had no idea so we had to tell them. We then placed our order, we had a ‘perk’ from their app which was a free garlic bread so we asked if we could apply this to our order and for it to come out with the starters. Our drinks arrived, and we asked for a jug of water for the table, then our starters arrived but no garlic bread. We had no check back on the starters so we had no chance to ask about this but didn’t want our starters to go cold so carried on. Our empty starter plates were still on the table when our mains arrived. Still no garlic bread and still no water. At this point we were asked if we needed anything else so we were able to ask about our water and our garlic bread (to be honest at this point it was just out of curiosity), we were told it was coming. This was the only time during our whole meal we had any check in. The food was nice, the garlic bread arrived half way through our mains as did the water and we carried on and ate and drank. Two out of the three of us had finished whilst the third member of our party was still eating their food, but the empty plates were cleared… this to be honest was what pissed me off. The booking errors were not their fault but they could have managed the situation better, the poor service was mildly frustrating but clearing a table whilst someone is still eating is just an absolute no, it’s so rude and that was the point I knew I was not tipping. Anyway, not to ruin an evening, we decided to have a dessert but rather than being asked if we wanted dessert, we had our bill bought over (we hadn’t asked for it!). We politely advised we would like to order dessert and was then given the menu. Dessert ordered, delivered and eaten… they were very nice, we now asked for our bill. Throughout the evening we had different servers delivering to us so no consistency and the lady from the start of the evening was nowhere to be seen and you guessed it, our bill included full price for the ‘complimentary’ drinks and the ‘perk’ garlic bread. Once again we had to explain that the drinks were offered free as an apology and the garlic bread was a perk from the app. Our bill was adjusted and we paid and as we were leaving noticed that we had still been charged for the garlic bread. We had given up at this point and just left. I have no problem paying full price for our meal, that was always the intention when going out but being offered something complimentary and then having to repeatedly remind them of this was uncomfortable. The errors at the starts of the evening was out of their control but everything else was very much in their control and they failed. As I looked round, there were multiple tables complaining about something so I know we were not the only ones having a poor experience. I like Zizzi’s, but I can guarantee I will never spend my money there again.

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4.0

2471 Opinions

location-icon9 Brindleyplace
Italian
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Great vibes great food and our waiter Diego was lovelyyy! X

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4.0

38 Opinions

location-icon160-162 Corporation Street, Birmingham B4 6TB England
Italian
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We decided to have a dessert elsewhere from our main meal Found this place via google maps Place was well lit and clean Great menu and very generous portions Very well priced considering portion size Staff friendly Will definitely come here again. When in Birmingham

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4.0

860 Opinions

location-iconThe Mail Box
Italian
outdoor_seating_106481takeaway_106481delivery_106481

In summary, unpleasant environment, poor food and poor service. The place is very noisy and the air conditioning/heating is not properly controlled. The pizzas were very dry and crispy around the edges, the pasta dish I had was lacking flavour and the piece of salmon was a thin strip about an inch wide. Black pepper wasn't offered. One of the group ordered a dish with a side salad but the salad never arrived. Water wasn't topped up and service was very slow and spasmodic. On top of that they added 10% on the bill for service. No thanks.

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4.0

1855 Opinions

location-iconThe Charters 102 New Street The Charters, Birmingham B2 4HQ England
Italian
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Great spot for a quick bite to eat!, food was delicious!, I was served by the GM Nadia and she was so lovely and attentive! Will definitely revisit! X