Based on 5.225 opinions finded in 3 websites
Based on 5.225 opinions finded in 3 websites
Nº 1928 in 4016 in Birmingham
Nº 50 of 98 Italian in Birmingham
Opinions
Chicken was over cooked, really hard and very very spicy! Chips were all soggy and cold.
Hassina . 2025-01-14
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missed my cans of pop off the order 👎
Jon . 2025-01-14
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can't even get in touch with the restaurant as line is busy
Ashleigh . 2025-01-14
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food was cold, the combo box was missing items, this was the worse pizza order I have ever made, never gonna order from here again.
Daanish . 2025-01-11
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I ordered at 6 and was it meant to come at 6:55 but has only just arrived at 7:47. The order said it had arrived at 7:15 so we couldn’t even track it. We phoned the shop multiple times the first time i phoned at 7:22 they said “they driver is 5 minutes away” the second time we phoned at 7:35 they said it was “2 minutes away”. I am very unhappy as it has taken nearly 3 hours to arrive.
sarah . 2025-01-10
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Didn’t receive it and restaurant didn’t answer
Liam . 2025-01-09
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pizza cake stuck to the top of the box so we were only eating bread. i called the restaurant they said they’re too busy so go onto just eat to get a refund. the refund got declined so we rang the next night when they opened and they said to send another refund request through and they will get the manager to accept it and send an email. it’s been 24 hours and i still haven’t received my refund or an email.
Paige . 2025-01-07
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10/10 fully recommend this takeaway . Hot pizzas and top quality food came in time. Will deffo be ordering again 🫡
Junaid . 2025-01-07
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Very unhappy with Frankie's. Delivery time increased by 20mins, called after this time had elapsed, shop promised that the order was being packed and is leaving the shop. Shop is 10mins from us. Delivery time extended another 20mins. Order again did not arrive. Requested a reduction in cost via the app when the option became available. No response from shop. Driver arrived over an hour late from the original time. Driver apologised that no discount could be offered. Sent the food back.
Ekshaan . 2025-01-05
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by the time food come people had gone tosleelp
Kallim . 2025-01-05
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never ever going to order again order was later 1 hour.and missing items
Qasim . 2025-01-04
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Took a long time to be served with my brother going to order, then getting his food and arriving to the pizzeria just after I'd been served by the cashier for what I wanted. Food took so long to be done (1 large pizza). The meat machine (their version of a meat-feast), which I ordered, had mostly been processed meat, the sausage being extremely mushy in particular. Along with the dips, which felt as if they were mixed with water to increase supply. All in all, it has quite a bit of potential, but in its current state, I won't be going again.
Julie Grimmett . 2025-01-03
MORE AT Google
Its says anjoy your food but still dont recive my order after waiting more then 2 hours for food lol not recommended
Mariana . 2025-01-03
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Never received order so can't give good review sorry.
gavin . 2025-01-01
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didn't even turn up 2hrs later and alot of phone calls, I cancelled the order in the end, frankies is normally good but 2hrs for 3 burgers is insane especially considering we live 10/15mins from the shop, I was told to tell the delivery driver I didn't want it which isn't my job as I called the shop hopefully next time I order you give a proper time of delivery instead of keep changing it on just eat 2hrs wait really isn't good enough
Rachel . 2024-12-22
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Order marked as delivered but never arrived.
Monzur . 2024-12-22
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pizza was good and the fries were undercooked and so we're the wedges, food came late and was slightly cold
Daanish . 2024-12-21
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Food was absolutely shocking I will never ever order again, customer service and delivery was respectful and friendly though
Sammy . 2024-12-21
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Hasnt turned up even though its been delivered the app says
Jordon . 2024-12-20
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Both pizzaa were squashed from one side so we got half pizzas with one side squashed.
Kaz . 2024-12-17
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the garlic pizza with a garlic base is to die for and the frankies special is amazing and the meat machine is fantastic too
Matthew . 2024-12-16
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I ordered a just for me meal deal that was meant to come with a drink, which I didn't receive. I asked for an extra of sweetcorn on my pizza, which was not received, we were promised large fries with the meal , the only thing large about the fries was the bag that they came in. Then on my burger meal I asked for lettuce, cheese, and garlic mayo, instead I got 2 buns and some chicken. The chicken cheese fries I ordered were meant to come with spring onions and jalapeños which I didn't get either
Leighton . 2024-12-14
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Amazing quality food, incredible price due to discount on offer! deffo recommend.
Leah . 2024-12-14
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Food was cold and no sauces or drinks with the meal deal . Very disappointed
Ketan . 2024-12-13
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Pizza is delicious, and was still hot despite being delivered late. Tandoori fries had no spring onions, or japaleno's and as such were pretty bland. Overall good food, though and the deals are nice too.
Ryan . 2024-12-13
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Food was an hour late, room temperature. Rang to check on order and they were very rude. Avoid Also have a hygiene rating of 2. Found out after ordering
Ellen Brown . 2024-12-12
MORE AT Google
The food was good quality amazing price and amount of food for big families, if u want a bargain and nice food give it a try pizza proper fresh soft and cooked right
Shauna . 2024-12-11
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Food was tasty but unfortunately the burgers came plain
Stacey . 2024-12-10
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We have ordered twice now and the food hasn’t been cooked the chicken wasn’t cooked and it stunk
Shaya . 2024-12-09
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Great foid , great prise too. Thanks Kev 👍
Kev . 2024-12-08
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Wrong drink everything else perfect
Josh . 2024-12-08
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order from here every week and always enjoy it but I ordered 2 sides of chilli bites and side of onion rings. we didn't have the correct portion of chilli bites and only 2 onion rings. I rang them and they said they would bring them round but never received them. should have a refund for the onion rings, it's not like they are cheap.
Mandy . 2024-12-08
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excellent as always and decent food
Omran . 2024-12-04
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it arrived an hour late and with toppings didn't order. absolutely awful
Darren . 2024-11-29
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Turned up two hours late and it's not even what I ordered. Avoid
Darren Barlow . 2024-11-29
MORE AT Google
Asked for sauce on my burger and forgot my sauce dips
Demi . 2024-11-27
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last two times I ordered fries were completely cold, burgers barely warm in general burgers in this place are really good
Diana . 2024-11-27
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quality has dropped massively since i last ordered in July24
Mohammed . 2024-11-23
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The sides were really nice I think the sides person deserves a pat on his back
jawwaad tahir . 2024-11-21
MORE AT Google
the best pizza around by far, chicken wings (bbq) lovely with the garlic dip cannot be beat on freshness and quality def be back
Roisin . 2024-11-18
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fresh and tasty everytime , only place if you want quality fresh food , delivery driver very friendly will use again for sureb
Roisin . 2024-11-18
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I wasn't planning on leaving a review but I feel really disappointed at what happened with my order just now. We ordered some food and because my son has allergies we selected items suitable for him (fries/chicken strips and popcorn chicken) . Once the order arrived we shared the food amongst ourselves. My son (with the allergies) took his food and broke it apart with his fingers as he saw it was a stick shape. Immediately he realised there was cheese inside and alhamdullilah he did not eat it. We realised we had mistakenly been given mozzarella sticks (which we hadn't ordered) The popcorn chicken and strips were missing from our order. I wanted to post this review to make people aware if they have allergies as milk, egg and nut allergies are from the main allergens list and to add a product containing cows milk protein to an order is careless. It's scary to think that they are so careless about allergies. We phoned to let them know and they didn't realise the seriousness of the matter. Please be careful when making food for the public and ensure the right items are packed in orders- this is a really serious mistake
Sobia Akhtar . 2024-11-17
MORE AT Google
Food was undercooked, we had to put the fries in the air fryer for 10 mins. Chicken on Pizza grilled chicken burger were also undercooked. It’s like the order was rushed for no apparent reason
Mohammed . 2024-11-16
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The chips was the best bit the chicken wings tasted like they had been there 2 days no flavour and the pizza looked and tasted like it had been in pizza oven 2mins wasnt cooked at all hence why the delivery was 30mins early. Used to be nice
Laura . 2024-11-12
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No tomato sauce on the base, didn’t eat it
Jason . 2024-11-07
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Been going to Frankie’s for years and they used to be the BEST. However the last couple times I’ve ordered everything has changed. The food was hot however didn’t taste great.Burger was not good at all and pizza wasn’t the best either. Such a shame.
Danielle . 2024-11-05
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Delicious food respectfull staff everything good
Abrar Rent . 2024-11-04
MORE AT Google
Gentlemen Hats of the service. Uber driver has delivered wrong pizza and they have send me my order within 30 minutes. Thank you very much
Harshil Patel . 2024-11-01
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Delicious warm food delivered with care and on time.
Tanweer . 2024-10-27
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Delivered early and hot and tasty as always.
Helen . 2024-10-24
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Delivered to wrong address, or the driver just kept the food. Worst service I've ever had from one of my favourite places.
James . 2024-10-23
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I didn't got wat I've ordered but delivery was on tym
ajay . 2024-10-19
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Loved it 6 orders all enjoyed and happy with service
Kevin . 2024-10-06
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food came cold 3 hours after ordering. we called 4 times and each time they told us it was a couple of minutes away
Heather . 2024-09-29
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Delivery driver was kind and respectful
Igor . 2024-09-27
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Everything was cold and went in the bin
Charmaine . 2024-09-26
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Rider nice person deliver in rain. Thanks
Sami . 2024-09-26
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Been ordering from frankies for years now Lovely food lovely staff always delivery on time ☺️
Louise . 2024-09-22
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Pizzas we're delivered hot as always and tasty as always.
Helen . 2024-09-20
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Rubbish food customer service was aweful. Orderd grilled chciken burgers for my kids. Was uncooked and the amount of red chillies were on the burger was unreal. Rang resturant they didnt wana know and said nothing can be done. Jokers. Avoid.
Sofia . 2024-09-09
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Today I place order for 2 pizza but the guy behind the counter was too much rude and they have zero knowledge of how to behave with customers. Today was my last day of me ordering from them and I am sure if they keep this kind of a behavior soon they will left with no customer and close it.
Wani Malik . 2024-09-06
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taste was superb but order took a bit long over all its best
Ahmer . 2024-09-02
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didn't get the right order 😕 I rang up and they didn't want to change it. the pizza was to spicey for me and my partner so we couldn't eat it. pluss got the wrong drinks
Leigh . 2024-08-31
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1st order and A1 quality wings up there with 1s ive had in USA....family ordering pizzas tonight 😋
Craig . 2024-08-30
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Missing x1 chips, missing x3 dips thats apart of a pizza deal, chicken was rubbery inside and pizza topping was falling apart. No lettuice on the burger either.
Alison . 2024-08-25
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still waiting for my bottle of Pepsi as driver forgot it
Shane . 2024-08-24
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Pizzas were absolutely burnt today
Aminul . 2024-08-20
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We love Frankie’s but unfortunately there’s constantly things missing or wrong items! My 4 year olds whole meal was missing tonight. We normally just ignore the wrong items or missing fries as it’s minor but a whole meal missing is ridiculous now.
samantha . 2024-08-20
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Pizza was thick asked for thin, Well the loaded fries had to bits of chicken on very disgusting tbf
Sharon . 2024-08-16
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cheese loaded fries with no cheese jalapeños or onions. have to throw half of food . no taste not fresh very badly prepared. i wish i can send pictures to restaurant.
Malik . 2024-08-14
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Food always good. A great delivery driver always on time. Would definitely recommend.
Adam . 2024-08-13
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ordered from here a few times but this time the foods was absolutely tasteless pizza dough was under cooked but the toppings were all burnt and nasty all went in the bin utter waste of money
Tasaddaq . 2024-08-11
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Best food in the area you won’t be disappointed
Mohamed . 2024-08-08
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Thanks for the food it arrived alot earlier than expected, the food was delicious, warm and very filling. *****
Martin . 2024-08-07
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Frankie's is always a solid choice, they rarely get anything wrong with orders. This one was another perfect order
Thomas . 2024-08-06
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Always use Frankie's for my sad I person meal. But, I ordered for 25 people and was not let down. Food is always fantastic and staff great and friendly. A big high 5 to Abbas for looking after me and a big pat on the back for delivery driver. Would highly recommend over and over again.
Jane Scott . 2024-08-05
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good pizzas we enjoy their pizzas
Baari . 2024-08-01
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Its a quiet little pizza place it has really good food i would recommend for 2 people
Joshua's Powell . 2024-07-31
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Nice pizza but was very disappointed with the side of fries, paid 2.99 for a large fries and got a rather small bag of soggy fries to share between 3 people- not worth ordering.
catherine . 2024-07-19
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Delivery eas a bit late but pizzas were nice
d4pp41 . 2024-07-16
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I called them and ordered 2 pizzas and a burger and got told that it’s going to get made and that it will take 30-40minutes. I waited and gave them a call after asking how long for the food and they said 5 minutes. I waited for 20 minutes and no one delivered it so I called them again and they were just incredibly rude.I can’t comment about their food as it did not arrive . Overall wouldn’t recommend it as the staff over the phone are rude.
Julian . 2024-07-15
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considering we ordered a meal deal, and there was items missing. usually good at orders. but will be careful next time.
craig . 2024-07-15
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Never Fail Me When I Come Home From Work
Mohamed . 2024-07-13
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Food was nice but delivery was Abismal . Also the fries portion were really small .
shoa mohammed . 2024-07-09
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2 bags of mozzarella dippers missing from the order
sophie . 2024-07-07
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Great food but PLEASE clean your cans it smelt like something had a wee on it...
James . 2024-07-02
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Pizza was. 20/10 ain’t had a pizza this good in a long while defo gotta a new customer coming back
Sadia . 2024-07-01
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Came cold, said it would be delivered by 10pm and I had to call the restaurant at 1005pm and say where is it, he said he’d make another one new and send it out, this one came at 1030pm. I’m not using this app nor restaurant again
Lucy . 2024-06-30
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Today I have ordered 4 full family size pizzas were totally awful embarrassed front of my family where I’ve told them that the pieces were brilliant. They were too too much cheese and toppings and put thousands of Filipinos, The other day I ordered two family size pizza and it was brilliantly cooked no extra cheese nice amount of toppings
Ayaz . 2024-06-21
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mince meister hardly had any mince on it proper let down
Tasaddaq . 2024-06-21
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Only shop I eat from, not stingy and very respectful.
Mohamed . 2024-06-21
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Food was delicious and hot but sadly none of the dips were in delivery 😔
gina . 2024-06-20
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food was nice as always , ordered at 20:47 and received food at 22:25 appreciate you were busy but would rather of not been able to order than wait as long as we did.
luke . 2024-05-29
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food was absolutely terrible today if I could up load photos I would the pizza was terrible it was so wafer thin you couldn't even pick it up and their was hardly any toppings the worst pizza I ve ever had, plus it took and hour and a half to be delivered would avoid this place at all cost what a waste of money
Rachel . 2024-05-29
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good pizza. there is a room for improvement to cook chicken wings.
Baari . 2024-05-22
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I order a pizza yesterday and the base of it was horrible the toppings wasn’t staying on the pizza I will never order from here again
Tracey . 2024-05-15
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Driver was polite and respectful
Amjid . 2024-05-10
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Absolutely amazing! The chicken burgers aren’t just cheap they were the best seasoned chicken we’ve ever had from a late night takeaway. 10/10!
M . 2024-05-08
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Fantastic food as usual, delivery time on point.
Ekshaan . 2024-05-05
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The foods perfect never had a bad experience with this place also workers are really nice Never had a more tastier pizza than Frankie’s 10/10
Aaliyah Ali . 2024-04-29
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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