Lucarelli Restaurant in Birmingham

Very disappointed.. we had such a good booking experience, the lady on the phone changed our reservation to a later time no problem at all. We were greeted warmly when we arrived and then we shown to our seats. The place itself was really pretty and I was really looking forward to our meal. However the service we received was very poor. Couldn’t get anyone’s attention we only had one drink the entire time we were there because we weren’t asked if we wanted another one (we would have done!) we were pretty much ignored apart from bringing our food out and waiters had limited English so communication was a problem. We would have ordered dessert but we weren’t asked and the service was so poor we went somewhere else. Food was good but nothing spectacular and in our opinion small portions and over priced especially in such a cold unfriendly environment. Very pretentious. Wouldn’t go again!!

Went with my daughter as an 80th birthday treat , what a place, it was spotless ,the staff smartly dressed and welcoming , the food was excellent would I go again certainly, to all at Lucarelli thank you ,

Beautiful restaurant very busy with vibrant atmosphere. Service excellent and food choice amazing particularly for allergens … given a lot of attention to detail and enjoyed selection as someone with coeliac. Would highly recommend our second visit and look forward to returning again.

Amazing food…. Fantastic service…. Superb setting and atmosphere. Would definitely recommend. Will be back next time I’m in Birmingham 🥰

Been with my family this time and everything was spot on as always ! Food top notch and attentive service . Bit too long to wait between starter and mains but worth to wait !

Been wanting to try this place for so long. Deco didnt disappoint but apart from that i struggle to see the hype. Other than making insta friendly photos the service was incredibly slow We sat at 7pm and didnt get out mains until 9.30pm despite them recommending we order them same time as starters. The food came and some of the order was wrong, but quickly rectified but my pizza was somewhat cold, and just overall food quality was poor. Taste was okay. Then we felt rushed to get out at 10.40pm as we were the last ones downstairs (despite the closing time being 12am), asked if we wanted the bill before asking if we want dessert! (We did ask for dessert and got one!) I would say dont be swayed by just the nice deco and nicely dressed waitors (waitors were friendly just to add).

Superb Italian food. Top notch!

The single best carbonara and risotto I’ve ever had, 10/10 service, super speedy as we had a concert to get to, will definitely be visiting again.

Lovely restaurant 2nd time here, the food is so authentic and extremely good 👌🏾

I visited this place for the first time, everything was going well but not enough for such a place, until we paid and the waiter informed us that we were actually in the wrong hall, although he himself seated us without any questions. The service was not very friendly and in the end we were disappointed in general. My delight in a beautiful place was ruined by this inexperienced staff when they found out that we were not locals and were traveling. The coffee and dessert were delicious.

15th February 2025, atmosphere was beautiful and very nice for valentines. Food however was very mediocre. Calamari was rubbery & chewy. Scallops were nice but portion sizes were tiny, only 2 scallops were given. Mains, Lasagne & Carbonara were poor for the occasion & price. Truffle Parmesan fries were very greasy. Drinks tasted great but we’re only 75% full. Waiters incorrectly served us food 3 times which wasn’t ours, but were very polite and apologetic. After leaving me and the mrs felt bloated and unwell, headed home and the mrs threw up when getting in. Overall very disappointed after being recommended from a friend. Could just be unlucky but not a good experience. For £120 I expected better.

Good service I loved it especially when my girlfriend wanting to have more of my dish than I dish

Everything is fantastic! Will come back

A must if you are in Birmingham! The service is excellent, the food delicious and the environment very chic! Their pasta is super and they have a lot of good Italian wine! Visited many times and loved it

One of the best pizzas I have ever tried. Great experience. Thanks to the team.

The food came promptly, which was incredible as the restaurant was fully packed. The service was exquisite, will definitely dine here again

The place is absolutely beautiful and very convenient location. However the food was very disappointing. Cheap noodles from supermarket that you can get for 1 pound. For the dishes that cost more than 28£ you expect “home made noodles” like we had in any other restaurant. The fish was very dry with no taste at all. The first piece of pork was dry, another one was cooked unwell, the last one was ok. We celebrated my nephew’s birthday and were very upset and disappointed. Service was very poor, we had our dirty plates left on our table for 15 minutes or so. Waiters were rude and not attentive at all. They served a sea food with no escalope cutting tools or water and tissue. Will never come back again and definitely won’t recommend it to anyone!

Another lovely meal. Great food. Great service. Our favourite.

This is one restaurant we were really looking forward to visiting Lucarelli @ The Mailbox. We arrived for Lunch & were warmly greeted & seated. My wife ordered the Starter of Insalata Caprese ) Buffalo Mozzarella, Fresh Tomatoes & Avocado) & Main Branzino Allan Griglia ( Flame Grilled Sea Bass with Red Onion, Cherry Tomatoes & Salmoriglio Sauce. I ordered a starter of Penne Allan Calabrese ( Penne Pasta with Tomato Sauce, Italian Sausage, Nduja & Pancetta topped with grated Pecorino). For the Main l ordered Lasagna with Fries The portion sizes were great & all the food were excellently seasoned & full of flavour. We will definitely be back & try to do an evening seating. All the staff were first class & the ambiance in the restaurant was great.

I’m here having my birthday lunch, the food was amazing, customer service was great also! Thank you for making my afternoon special💕

Had a fantastic experience. Attentive service , lovely food and superb location. Get a table in the terrace! It’s a must for romantic couples 🥰 Thanks to Sharya and Pascal .

Enjoyed view overlooking decoratively lit canal but did not appreciate green lights in terrace area and could not see menu easily Food was served promptly and hot was delicious! Halal and Alcohol free options were pleasantly explained on the menu. We were welcomed and respectfully shown to our seats although drinks staff served somewhat reluctant and unpleasant

I love the vibe of it and staff attitude is very professional especially Soumia Sharia👍👍. I love its service and how to respect its customers. Soumia and Sharia is one of the main reasons for back more and more. I love Margherita pizza and new one that was recommended ♥️. There are a variety types of halal food and they help you to select and try new and best dishes.

Staff are condescending and overly judgmental

Food is good here. Carbonara is too salty for me. Fish is really good.

Third times there i think. Everything is mostly the same. This time we tried the pizza, which is nice and freshly made. Lobster pasta was the same, perfect taste and amount. Went there for birthday dinner during the 50% off promotions. Sadly we have to separate by 2 tables as the promotion is up to 6 ppl. It would be perfect if they allowed us to sit together🥲 At the end, we also got a "birthday dessert." Thanks for the service!

wonderful food , very attentive service the whole team was welcoming and kind , and food arrived at lovely times between courses. Will be back very soon !

Wonderfully authentic Italian cuisine, expertly cooked with a warm and friendly welcome. An excellent wine list accompanied by a far-too-enticing selection of Italian liqueurs! Thoroughly recommended. We’ll definitely return next time we’re in Birmingham, which may now be sooner rather than later.

While I had my sights set on another canal-side restaurant, a happy twist of fate led me to Lucarelli's, and let me tell you, I'm thrilled things turned out this way! Lucarelli's offers what I can only describe as "fine, fine food". The seafood bisque that accompanied the Gamberoni in Salsa Piccante was rich and paired well with the garlic bread. I won't be forgetting the Linguine Lobster in a hurry, it was a large portion and had the right amount of spiciness! 🦐 😋 The avocado tomato salad was the perfect palate cleanser in between dishes 🥗 Unfortunately, I was too stuffed to explore their dessert menu, but that just gives me an excuse for multiple future visits! I'm already excited to return and work my way through their menu.

Good quality Italian food and friendly staff! Grazie!

What a fantastic experience staff wonderful lovely atmosphere and food was amazing treated my girlfriend and she loved it highly recommend a visit thank you again we will be back soon

Gorgeous atmosphere, the food had incredible flavours.

wonderful food , very attentive service the whole team was welcoming and kind , and food arrived at lovely times between courses

I may of ordered the wrong dish because it wasn’t for me but my partners food was amazing aswell as the garlic bread! Spearfish mention to pasquale who was always at our service and providing great customer service! Thank you also for the bday treat pasquale.

The restaurant is beautiful, the staff are all helpful and polite. They even rang me just after I left the restaurant to tell me I left my gloves behind. The food was really tasty, cooked really well. Was a real pleasurable experience.

After reading some of the reviews, l was hesitant about our lunchtime visit. We were greeted with a warm welcome. The service for the starters and main course was quick and efficient. The food was hot and and cooked well with just the right amount of seasoning. I had the calamari starter and sea bass for my main - delicious. The only minor points was we had to ask a couple of times for a dessert menu, but we could see they were extremely busy taking orders/serving food. Also, the house wine is average/OK. Overall, everyone on our table enjoyed their food and had a lovely time

Only ok, won’t go again! Scallop big but cold, mussels tiny, garlic bread tasteless, calamari ok and my main the mushroom tagliatelle with chicken was the best dish. No nice wines, no recommendations on what wine compliments what, couldn’t add chicken to carbonara-was only ok!

We were lucky to get table at 5pm without booking in a holiday period. Staff are lovely- mix of Italian and local. Wide choice, slightly pricey, great quality including fish. Good canal views from conservatory section. Eric

Hate to leave bad reviews as this restaurant is so amazing and very attentive to allergies, however I came here the other day and they’ve updated their allergen menu (which isn’t available online) since coming in September, and it turns it’s unsafe for anyone with a peanut allergy to have anything pasta or pizza related due to manufacturing methods. We came here the other day for my birthday so as you can imagine, it was extremely disappointing. Food was still nice but obviously the allergen menu isn’t available via google when you type it in. I would have thought someone would have contacted me and let me know of this change considering my nut and peanut allergy was on the booking since late September (the manufacturing update was made in November 2024 according to the allergy menu).

Disappointing. Was expecting good things but I'm afraid it was average at best. We visited and chose from the festive menu on a Saturday afternoon early in December for a party of 14. The starter was nice, well presented and flavoursome but this was what turned out to be the best dish of the meal. A little over an hour later, the main arrived. I had the turkey option which was lukewarm, the small turkey portions were slimy, the spinach was like a pile of slop and was not fulfilling. My choice for dessert was the tiramasu that had the consistency of a vienetta! It was not the best and disintegrated as soon as it was touched. The staff were polite, professional but very stern looking, I guess they may have been under pressure but a smile would put your hosts at ease and make you feel more welcome.

Disappointing. Venue is decorated beautifully but the food and service let it down. Seems more like an instagram photo opportunity than a genuine Italian experience. Food very basic and disappointing. Pint of beer was £5.80 which is very reasonable for city centre. They however charged me £1.80 for a dash of lemonade, which is the first time I have ever been charged for a dash of lemondade. I have had better experiences at chain Italians such as Bella italia or zizzi, save your money and go there.

We came here on the 23rd December for a get together with friends for Christmas. The service was 10/10, and the staff catered to all of our needs. The food was incredible. Three of us had pizzas, which were extremely fresh and tasty, and the other three had pasta, again beautifully cooked with wonderful flavours. We would highly recommend this place!

Avoid this place!!! They are racial profilers. Me and my husband went in to the restaurant without a booking and the man behind the front desk took one look at us (we were dressed nicely, me in a dress and my husband in jeans) and went to speak to a woman who said they can’t seat us. Although there were quite a lot of empty tables, that would’ve been understandable, had it not been for the white couple behind us who were also walk ins without a booking and were seated right after they told us no?? Absolutely appalling.

Visited on 21/12/24 for a family meal we sat downstairs which in my opinion gave us a better dining experience being a lot quieter staff are very attentive and nothing was too much trouble,starters along with main course meals came piping hot and very well presented all meals including deserts were very palatable we stayed around 3 hours and all in all I would highly recommend this restaurant, it reminded me of eating out in Italy many many years ago we all had an amazing evening thank you all.

Excellent food, good service which was served at just about the right speed. Would recommend for a special occasion.

Atmosphere and surroundings are spot on and perfect. Very much Italian 🇮🇹 which we loved xxx service was slow but we appreciated the Xmas parties present. The food was so delicious but such small servings for the cost. Lasagne served with no salad or bread. Pasta ravioli served with no bread and there were 9 pieces of ravioli. We loved the ambience and love Italy 🇮🇹 but sadly the meal portions for the cost means we will not visit again.

Nice food, expensive for my taste, but good. Great staff

Stunning place. Fantastic people. Very mediocre food unfortunately. Higher end prices.

First time visit last night with a party of three.The reception was good and our coats were placed in the cloakroom for us.A pre -dinner drink ordered at the bar was served quickly and politely.Moving to the main dining area which was busy we were offered a choice of where to sit and a further drinks order was brought quickly to the table .On ordering our starter courses we were informed that both that and the main had to be ordered together as the chef was busy and it made it easier for him ?....the starters (salad,avocado,etc)arrived quickly and were well presented.The three separate waiters were attentive but not intrusive.The main courses later arrived and again were good but I would have liked more pasta (personal choice).Desserts were excellent.On paying the bill I made the mistake of not checking it before doing so and later discovered a Service Charge had been optionally included adding a further £40 to the bill!! From visiting other restaurants in the city this additional service charge seems to be an increasing trend when presented with the bill.Maybe I am old school but I prefer tipping the waiters directly for good service and not having the embarrassing situation of asking for the charge to be removed .In addition by using the restaurants especially with a group of friends am I not keeping both the staff in employment and the restaurant industry going without this charge already being added ?

Great night out with friends enjoying food from the Christmas Menu🎄🥳

Hostess was very rude not at all receptive. Almost like she didn't want to be there. Service was really slow, staff seemed confused poorly trained and food was average with overly boiled pasta

We didn't get a chance to eat here... the hostess ( girl with glasses) was so rude, she literally said it's full and didn't want to even tell us how long the wait will be.

Brilliant service, excellent food fabulous view

Food was absolutely delicious, service was great.

Me and my partner went in on the off chance without booking. The restaurant was not busy at all it was around 4pm We asked for a table and we were point blank told no because we haven’t booked The man was arrogant and rude who was on the desk Terrible customer service skills

Not sure why Lucarelli Restaurant has had a 4.3 it should be 4.5 at least, my first time going to the restaurant we were welcomed took about 10 mins for a table to be prepared (we were early) had a nice manhattan cocktail very delicious, and myself I had the fillet steak with mushroom sauce, Parmesan fries and a whole lobster to share with a pistachio cheese can to finish, and a couple of bottles of wine, the decor of the place matched the food it was pretty stunning, would 100% return!

Had a lovely lunch here on a Monday near to Christmas. The service was really good and the staff were attentive. Would definitely return

Delicious food. Though message for the manager, your spaghetti dishes are far too big for one person. It is slightly off putting, no need for so much pasta. Otherwise, everything was great!

May I suggest that the following is removed from your menu as I am not the first to complain about this item:- FRITTURA DI PESCE (minimum 2 people)£15.50 (PP) Deep fried calamari, scallops, king prawns and sardines served with tartare sauce and spicy dip. I shared this platter with my Granddaughter and where you see plural for scallops and king prawns there was only one of each. Although by bringing it to the waiters attention an additional scallop and prawn with more calamari was brought to the table I don't think you can justify £31.00!! for a mediocre platter. As a consequence of the above I removed the Optional Service Charge of £44.26.

Had a lovely meal, we had a ragú tagliatelle and flatbread, the food was delicious! Service was good, they were busy with a few large parties but we got our food in good time and the staff were really friendly and attentive. Beautiful restaurant but it was a bit rowdy - not sure if it was the time / day, we went on á Saturday afternoon and there was one large (and pretty drunk) party of people, but overall a great visit, will come again!

🇵🇱Very nice atmosphere of the restaurant. The food is delicious without any reservations. I recommend it to anyone who wants to try some high-end food. The rating can be one 5/5 🏴NOŚCI: The restaurant has a fantastic atmosphere. The food is absolutely delicious, with no complaints whatsoever. I highly recommend it to anyone looking to try high-end cuisine. There's only one possible rating: 5/5!

Nice all round dining experience with nice staff.

The food and service here is always amazing And today Giovanni was create Grazie mille ragazzi 👌🏾👌🏾👌🏾

Many thanks for the Italian moments. You eat very well here - like in Italy....

Great Food, amazing Staff! Average Volume quite loud, not least due to other very chatty patrons.

Never normally leave reviews but this place was amazing, gorgeous food, perfect service. would recommend to anyone!

I ordered a pizza, which was fresh and tasted quite good, while my companion chose a ravioli dish priced at £30. Unfortunately, the ravioli was disappointing, with only five or six pieces that tasted as if they’d come from the freezer. To make things worse, I found a hair in my pizza; although they replaced it, they still added a 12.5% service charge, labelled as “optional” on the receipt, though it didn’t feel that way. The atmosphere wasn’t helped by the occasional odd glances from the waitstaff. Overall, I wouldn’t recommend it.

Absolutely exceptional service, especially from Shariya- you were phenomenal! And the food was to die for. Beautiful restaurant and interior. Overall an amazing time, absolutely recommend, thank you!

Lovely service, amazing food. Very attentive and made good suggestions on the menu. Our server was shariya and he was lovely. Will come agin

Really good service shariya was such a nice gentleman and really helpful, amazing food and good atmosphere! Would come again

Beautiful place!! Great for special occasions. Food was delicious, so tasty! Would definitely recommend.

Great staff - Sharia a great waiter! Food was amazing too. Best risotto I’ve ever had!

Shariya is amazing and very friendly, great place overall

Excellent service by shareya, I loved the spaghetti carbonara and the tiramisu

Great wine and food! Shariya made the whole evening run so smoothly, brilliant restaurant.

Lovely meal, staff pleasant and helpful all in all a great dining experience.

Some of the most delicious food I’ve tasted. Great atmosphere and superb service.. even though it was a busy Saturday evening, food was well timed. Didn’t come out too fast or slow. Would happily visit again

Very nice location in the centre of Birmingham in the Mailbox, Lucarelli. Very good food and service from Sumia and Alessandro. They both are professional and also attentive. Food was the top! Reminded me of Italy. Thanks for the service guys. See you again!

Fantastic meal from start to finish. Second time we have visited and won’t be the last

Lovely place, the food is amazing, i will come to this place everytime i have time.

Food was delicious and the service was perfect. Great lighting in the reataurant and music volume 10/10

I’ve frequented here several times now and each time everyone there is super attentive and friendly. The restaurant itself is very clean and aesthetically pleasing, people often taking photos for their instagram etc. The food isn’t bad too..!

Fabulous meal, never disappoints. Great service and quality of food. Always look forward to visiting when in Birmingham.

Everything is excellent at Lucarelli, one of the best Italian restaurants in Birmingham. %100 recommended, especially Sharia is very warm, helpful, and kind, he’s one of the reasons why i’d recommend this place.

Pasquale, best waiter Ever! Nothing was missing!

Amazing food and service. Pasquale was amazing and friendly!

Food was incredible, decor and atmosphere is lovely, Pasquale was a pleasure.

Pasquale, what a great host - best we’ve been served by a member of staff in a very long time!

A fabulous dining experience. We arrived late because of traffic and the restaurant was very accommodating. We received such friendly service from Pasquale and the food was absolutely wonderful. We will definitely be back, thank you for a lovely evening.

I booked Sunday lunch this Sunday for 3 people but when we arrived they said they only had the alcarte menu. I said you were definitely advertising 3 course Sunday lunch for 29.95 the said there lunch time menu is only on Monday to Friday. We ended up having food from Alcarte menu. I was so disappointed because my aunty and her friend where up from London and really wanted a roast dinner which we didn't get an paid a lot more than 30.00 ahead for 3 courses. Disappointed is an understatement.

Came from London to this restaurant after hearing nothing but high praises. As soon as we entered we were not welcomed. The staff by the front door had their backs to us, engaging in their own conversation. They couldn’t find my booking. I had to find it myself. Food was very good however extremely disappointed. I booked this restaurant in advance for my Fiancé’s Birthday. I specifically requested that I wanted to do something special for him. I even gave a suggestion of what we could do for him. I waited for 30mins after we finished our food for this however nothing happened. I then ended up having to ask for the bill (definitely not worth the money). I am extremely dissatisfied with the restaurant overall and definitely not worth the 2 Hour journey from London.

We visited this restaurant for a romantic lunch and we had such a great time, the food was great and the service was good. The only reason I gave 4 stars is because we felt they brought starter, main, and desert so quickly, and we believe we were rushed, which was not particularly pleasant.

Fabulous service and food I highly recommend!!!

Went for lunch today, service was exceptional from front of house through to service, well done Ingrida, Giovanni and Pasquale. Food also excellent very enjoyable along with the ambience of the restaurant. We will return very soon.

Food was amazing a d so delicious. Definitely coming back again

Lovely place with beautiful decor making it feel so cosy. Food was delicious, great portion sizes, especially for the prices; it certainly was good quality. All servers were very warm, attentive and polite. Overall a lovely meal.

Decided to try before going to a concert and exceeded all expectations. The food was absolutely incredible and so were the pornstar martinis, would definitely recommend if you are near the mailbox!!

Food and staff were amazing!! Shariya and his colleagues were prompt and efficient.

Fantastic place. Lovely food and environment but the staff, absolutely wonderful. Special tha is to Sharia who looked after us. What a lovely man

Lunch at Lucarelli restaurant, good location and comfortable environment. Foods really good. Service is very good with attentive staff. Special thanks to Shariya who serve us.