Bella Italia in Birmingham

Unfortunately, the food is somewhat delicious. The staff is not nice.

3 ladies just out for lunch, Our server was Marc who was lovely, was very helpful with my need for quite a few sugars in my tea, over all lovely xx

A really good experience; servers were really good and really helpful and polite. Food was as nice as ever. Highly reccomend.

Marc was a good server, thank you x

The food is nice, but the service is super slow. Second time here in a year, same opinion. Unfortunately I won't be back.

Have enjoyed good service and food here on previous occasions. However, yesterday the service was very slow.. and when the good eventually arrived it was quite insipid!! Had to request additional cream sauce to moisten the dry pasta dish. Awful...

The worst restaurant I have ever been, the waiters are ignoring us constantly and the food is not proportionate to fill you up.

Great food, wonderful & friendly service. A++++++++++++++++

Had a lunch with my colleague. Marc our server was polite, friendly and attentive.

Food was pleasant but waited half an hour from my starter plate being collected to receiving my main. When the main did arrive it was nice but not a "wow it was worth the wait". Standard cheap and cheerful dish of the franchise. Staff picked up on the wait but didn't offer an apology, explanation or bill reduction. That was disappointing.

Amazing risotto! Loud with lots of guests.

Last Saturday we went for lunch. It was very busy with only a couple of waiting staff. However they did a great job! Can recommend the lasagna!

Bella Italia’s tiramisu is the real deal—creamy, rich, and perfectly balanced. The mascarpone is smooth and airy, the espresso-soaked sponge has just the right bitterness, and the cocoa dusting ties it all together. Not too sweet, not too heavy—just authentic, indulgent perfection. A must-try!

Food was well prepared and very tasty. Our server Kully was very friendly and helpful, he even managed to get a smile from the pre-teen which is a skill in its own right. Excellent would recommend.

Kully was our server and he was amazing treated us so well and food was amazing!!

We had a lovely time at Bella. Italia birmingham. Our server, Marc, was excellent. We were on a tight timescale, as we were going to concert, but they delivered the food promptly. We really enjoyed ourselves

Lovely food, efficient and friendly staff. Thank you Marc

Marc gave excellent customer service

Great service, staff really welcoming and polite

Food was delicious and quick, service was great! Very pleased we decided to come in!

Excellent customer service by Kully at Birmingham branch. Went out of his way to ensure everything was spot on.

When we arrived we were greeted by Marc.A warm welcome and excellent service

Excellent birthday meal out with a friend. Great staff especially Mark, lovely decor, reasonable prices, excellent Garlic Chili Prawns, Pizza and Coffee.

Lovely food, wonderful atmosphere! The staff was really polite and the service was quick, even with the busy restaurant. Will definitely come again when I’m back in Birmingham. Mark was a wonderful server!

Apparently closes at 11, we went to the restaurant at 9.30 to be told it was closed.

Absolutely terrible service, family booking waited ages to be served, waitress wasn't very professional and didn't listen to us. Food was bland and wasn't that great. I don't know how many times, we asked to have our starters removed. Wouldn't take our plates when finished, the waitress talked back to us and didn't explain the app or that children's meals were free on a Thursday either. It was very loud and the experience was terrible, would never go their

Wonderful food, obviously cooked with quality ingredients. Service was brilliant, thoroughly enjoyed our visit

Great food and service , a lovely experience 😀

Called in to the Bella Italia on New Street Birmingham on a Wednesday lunchtime. There was no wait for a table and we selected a window table to watch the passing parade. Our server, MARC, was very attentive and look our drinks order without delay. Herself had a glass of white wine and I was on the water. Marc took a full jug of water to us. She opted for sea bass and I had a Chicken Caesar Salad. Both were excellent. The sea bass came with potatoes. The Caesar salad had plenty of chicken. Our waiter returned to our table several times to check on progress. He was also attentive to the other tables in his section. The entire experience was excellent and I would highly recommend for a lunch in the city centre. At busy times, it may be advisable to call ahead to make a booking. Atmosphere was 4 star as it got a bit noisy towards the end of our stay.

Never left a review on anything before but I’m shocked by what happened to me and my girlfriend at this place, we went yesterday on Valentine’s Day got seated, surprised there was a lot of empty tables, once we told them we had a gluten allergy the manager came out and said there was no tables, I looked around and said there was tables free literally everywhere, the manager refused to look at me and was very stern/inhospitable. I understand if they could not cater too her allergies we are very use too that but we were genuinely lied too (I saw the booking system on the way in I know there was tables cause I’ve used the booking system before). My main concern is the hospitality and professionalism it was Valentine’s Day we had a table and were treated coldly, it was very wrong. Wagamamas was down the road and they catered to us well and the food was good. The female blonde manager needs to go find happiness cause she’s an actual sad act.

Marc was lovely and made sure we had everything we needed.

The best service from Amy, would come back!

Everyone was super including and very friendly, I have a dairy intolerance and they made sure to accommodate. 10/10

Great service, food was top always recommend this place

Mark was so lovely and helpful . Food very nice too x

Amazing food !! Service was great !! Would highly recommend.

Fab pizza, great service thanks @ Kully

Amazing food, great service from our server Marc, and really nice atmosphere. Will definitely be back to Bella again and will definitely recommend to friends and family.

Came in on friday, Marc was very helpful and friendly. He delivered a fantastic service

Marc was our server. He was efficient, explained the menu, checked everything was ok and was wonderful throughout

Lovely lunch Kully was excellent

We were greeted by Kully He was friendly, engaging & accommodated with our dining experience

Kully was very attentive and helpful. Thank you

Received excellent service by Kully 😊

Thanks for this beautiful evening. everything was perfect.

Fabulous food. Service very quick and efficient. Server Marc was very friendly. Early in the evening so not too noisy. Really good value set meal deal.

Excellent service from Marc. Very friendly and helpful.

Excellent staff … very friendly

Food was great and our waiter Marc was great!

Good on service time wise,food excellent. Staff personality ((Marc) made you feel comfortable.

Marc was great! Made sure we enjoyed our food!

Terrible - avoid at all costs! We had a table booked for a special occasion, and when we arrived we waited for 15mins without anyone acknowledging us or showing us to a sear. There were 5 servers - and none of them took responsibility for welcoming us. We walked out!

Kully was our waiter for the afternoon, he was absolutely amazing very welcoming from the moment we walked into the restaurant to the end of our meal, I would recommend coming here it has honestly been a great place to visit. Thank you Kully xx

The ambience was nice, the service from Kully was exceptional. The food was so savoury 🤌🏼.

The food was great and my server Kully was such fun he provided great service such great delight😊 and they took great notice of my allergies

Cheap place to eat service good portions small

Avoid. Visited at 8.30 on a Saturday night, felt like our visit was an inconvenience due to the time. Lots of potential customers were then turned way as they said it was too late despite advertised being open until 11pm. Food was ok, service was a disgrace, felt rushed, wasn’t offered desert, won’t visit again.

Had the most enjoyable meal at Bella Italia on Wednesday Evening. The food was gorgeous 😍 The service excellent 👏👌👍 Price very responsible. Definitely recommend Bella Italia for a n Evening meal - 5 out of 5

It was busy when we entered, three people who had pretty basic meals. My chicken burger was rubbery, chips were cold, the other two meals were pasta and were nice. Total bill £83. At the emd i asked for a coffee, after 15 minutes waiting for it i cancelled it. All in all not a good experience.

Visited before going to a show Thursday 15th Jan. Warmly greeted by staff. Given the option of where we wanted to sit. Service excellent. Food was delicious and portion size perfect. Attentive staff and overall a great experience. Will definitely visit again.

Fabulous meal and kuli the manager was awesome

Traditional cuisine! Great children's meal, games given to them! A great restaurant in the heart of Birmingham.

Amazing food and super friendly service would defo recommend

Great service from Marc, he was extremely friendly and super efficent. Also, thanks to the rest of the team, the food and the drinks were fab.

the service here is horrifically slow Update: It's just as bad, years later. Tried again a few times, twice me and my other half have walked out as we couldn't find anybody to order drinks or food from after being seated. Not entirely sure how this branch is still open

I liked the taste of the food; it had a unique flavour. The starter was also really impressive in my opinion.

I came here with my friend and we had a great time. I would defo recommend the peperoni pizza they are not stingy with it (the pepperoni) and the strawberry ice cream, lush. Our server, Marc was very professionally friendly, chill and made sure we had a great dinning experience and the music isn’t too loud where it overstimulates you in time ;) would defo come again icl😋

I had great food with my friend today and everything was lovely especially the service Marc was great ! Marc got us everything we needed and was an overall star ⭐️ Great lad

Great food great service just a pity the one closest to us in Stratford-upon-Avon closed

Great service by Kully, will definitely be returning soon.

Marc was great, helped us with our gluten free choices and was very pleasant with it. Food was really good. It's nice to find a place that does gluten free properly without lowering the quality.

Kully is my hero I love U Kully please never loose the spark 🫶

Had a fantastic experience today , was quickly settled in, very relaxing and friendly environment.My server Kully was a delight credit to the team.

Kully the wait staff was very kind and created such a good atmosphere for me and my friends who came out to dine here. Constantly made sure we had everything we needed and was so quick to clear our table when we were done. Such a nice guy. Definitely come to this Bella Italia

Our waiter Kully was brilliant - fast with our service and very friendly the whole time. I was in a group of 7 and we were all pleased with what we got :)

Thank you to Kully for the great service tonight! 🍷

Was really good service, really good food! Thank you to the lovely guy who severed us while we was there!! Kully you lovely guy!

absolutely lovely place, Kully was an absolute blast!! love love love.

Kully was our server and he was amazing - he made my first Bella Italia experience one not to forget!! love love LOVE

I loved eating here. The service was fabulous and the food was delicious.

Absolutely lovely night at Bella Italia. The food was great and promptly served. Kully was lovely and made our experience very special. Will definitely return.

Excellent food and very friendly staff. Very informative and helpful with allergens.

Absolutely incredible service. The waiter (Marc) was so sweet and welcoming. There was always someone nearby when we needed anything such as to order our main course, dessert or to get our bill. The absolute only downside was the raisins in the sticky toffee pudding were a bit crunchy where the stem hadn't been fully removed.

We were served by the lovely Marc , who went above and beyond to give us incredible service. We felt relaxed , welcome and at ease within walking in, his positive attitude really did shine through and made our evening so lovely. We thoroughly enjoyed our meal and Marc really made our time here great, thank you so much Marc you are wonderful. The food was lovely it was a calm and relaxed atmosphere, we have always enjoyed our visits. The £5 pasta deal is also brilliant really incredible value.

They didn't take correctly the orders. The food was good.

A restaurant that is really worth visiting if you are in the center of Cheltenham. The incredibly friendly decor and atmosphere of the place make us feel like we are in real Italy. The restaurant service deserves great praise because thanks to their hard work this place is so worth recommending. The food is very good because it is prepared on a regular basis from fresh products.

I would give this one a miss. Food was bland and for the price you would definitely make something better at home. Took close to an hour for a microwaved flat bread and overdone spag to come out. Walk over to wagamamas instead

Food was really flavour some. Service was slightly slow, might have been due to timing of year that there was less staff. Generally a good place to eat and relax. 😊

Excellent service, delicious fresh food, good quality. The staff are welcoming and friendly.

Nice food, good service and decent value.

Came here lunchtime today with my grand niece. Lovely atmosphere, good food and Aryan(our waiter) was very attentive. Can't wait to come again🥰

1st and last time at Bella Italia. We were sat at a dirty table and asked to move. We were told the table we wanted was reserved, to see it then be given to 2 customers 30 minutes later who didn’t reserve. Told to order on app, no personal service. Minestrone soup was tomato soup with some pasta in. (No mention of tomato - which we had an allergy for) Food was lukewarm at best. Quite possibly the blandest carbonara I have eaten, had to ask for Parmesan cheese and waiter came out with a grater. No cutlery on table, had to get these ourselves and didn’t clear away the starters before mains came. Raised all of these concerns with the manager who rather than talking to understand the issues, sent the waiter to advise the bill was £0. Don’t waste your time or money.

Lovely food, came really fast from ordering. Really polite and friendly server although she seemed very overloaded and meant initial service was a tad slow but no fault of hers :-)

A fabulous experience! Food was lovely but what made it a greater experience was our service from Kully. He went above and beyond with our daughter and made sure we will definitely be returning soon.

The manager of this place is a joke, a new manager needs to be hired. I came last night with friends and noticed the manager was extremely friendly to other customers however was quite rude towards myself. The manager does this thing where he sits with his customers and has a chat with them if they come from an ethnic group of White. My food took over an hour to come which I then had to cancel as other customers ( white ) were getting treated like royalty whilst myself was being treated completely different. Perfect restaurant for those who are white, any other colour avoid.

The lady with the red hair was so lovely to me and my partner! Made sure our food order was correct and was in general just lovely to be served by. Didn’t catch her name but appreciated her looking after us during our visit :)

Poor service , wasn't even greater on arrival and just walked to a table . We had a booking but didn't even get to say we had pre booked . Long wait for service

Everything was very rushed, the service, the food... appropriate prices

Food was ok could have been hotter, think they were struggling with the Xmas market extra footfall

Food was lovely, came faster than expected, lovely venue, waiter was good at first, then seemed to forget we existed, had to go to bar to get service after waiting half an hour to 45 minutes, this was after our plates from the previous course had been take away so a bit disappointing. overall a good experience.