Based on 2.462 opinions finded in 5 websites
Based on 2.462 opinions finded in 5 websites
Nº 2014 in 4016 in Birmingham
Nº 55 of 98 Italian in Birmingham
Opinions
Been here twice with my partner, beautiful food and quick efficient service! Love this place! The lobster pasta is to die for.
j knox . 2024-11-11
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Great welcome, really friendly staff and food was just amazing, will definitely be returning.
Emma H . 2024-10-20
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Went to piccolino in Birmingham. Great vibes and atmosphere! Gianni was incredible - very attentive and offered great recommendations. Good for pescatarians!
Philippa . 2024-10-19
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Arrived on time for our table. Was told the table was ready but but that it was a booth and that part of the booth was broken. Was that OK? NO! It’s not OK!! Everything from then on went down hill. Furniture piled up outside the windows, lacklustre service and totally bland and flavourless food. A disgrace. Turns out it was the last night before refurbishment and it showed. No one gave a damn. Waiter was clueless. No one checked how the foods was - and it was flavourless and totally forgetable. A real taste of Italy? No way. Truly awful. Hang your head in shame.
Mark . 2024-10-19
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Best prawn risotto I have ever had! Great service. Would highly recommend 🦐🦐
Lynda Dunlop . 2024-10-18
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Good food and helpful, courteous staff. A little disappointed with the lengthy wait for the main course though.
David Powell . 2024-10-18
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Excellent customer service. The food was fine, but I do expect better. Loaster tastes fresh and big. Overall is a good experience, but it's just too dark (maybe more brightness).
S. Vincent . 2024-10-17
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The food was amazing and the staff were very friendly especially the general manager ! Will go back for sure 😃
yosr guemri . 2024-10-17
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Celebrated my mother’s birthday here and what an amazing fine dining place to be was very nice. The vibe is really chill and you have that intimacy yet you still have the background noise so it really gives a good feeling of a little bit of everything. Special thanks to Areti for setting up the whole birthday celebration and organising the amazing food! Also Esha who also helped. Great place! Solid 5 stars ⭐️
Kuey_ v . 2024-10-15
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Visited Piccollino with some friends on Sunday afternoon. We had the Truffle pizza and truffle wagyu lasagna, carbonara and shared the tuna carpaccio and a salad. The food was good and the service really friendly. Especially Areti was so welcoming and friendly. She did a great job!
Katerina Mihalaki . 2024-10-14
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Very disappointed with this place. The food was very bland and overpriced we waited a long time for it even though it wasn’t busy . The waitress was just not interested in serving us just their regular customers. I will never go again .
angela h . 2024-10-14
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The staff were really helpful with everything and the food was amazing.
Komal Patel . 2024-10-14
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The ambience was real amazing and food was upto the mark. Will surely vist soon.
Chelsi Chawla . 2024-10-14
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I always been my favorite restaurant as they alwaus go behind and beyond making you feeling very special. I understand that it's closing on the 21st for refurbishment looking forward to the new restaurant I am sure the food will still be amazing and I know the service will still be excellent so looking forward to see the new restaurant
Edwards A . 2024-10-14
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I recently dined at Picolino, and it was an amazing experience from start to finish. The ambiance was warm and inviting, making it the perfect spot for a relaxed meal. The menu offered a great variety of delicious dishes, each prepared with fresh ingredients and full of flavor. The staff were attentive, friendly, and made sure everything was just right. It was my partner's birthday, and we were delighted to find a bunch of roses on the table, which made the experience unique. I would highly recommend Picolino to anyone looking for a memorable dining experience. I’ll definitely be coming back 🥰🥰
Oumayma zawéda . 2024-10-14
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The food was amazing and areti was really helpful.
Maninder Singh . 2024-10-14
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The restaurant is so dark you can barely read the menu . The food was nothing special neither was the service . We will not eat there again not value for money at all.
Angela Hall . 2024-10-14
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Been for lunch with my friends, staff has always been very friendly, making us feel very welcome, Antonio has been amazing, managers were great, Danilo was great, expecially Aretì was superb and gave us a perfect experience. Food excellent, we will be back. 5 starts
Adriano Pintadu . 2024-10-14
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Been going to Picolino for many years always found it to be great food & Loverly service, when in Birmingham we go for the Sunday lunch and it stands comparison with anywhere in the city, They are having a refurb in October- November can’t wait to see the results,
Inspire111944 . 2024-10-13
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Piccolino's offers a pleasant dining experience in a nice location with appealing decor and a welcoming atmosphere. The tiramisu stands out as a highlight, while the rest of the dishes, including the bruschetta and spaghetti, were average. The pizza and calzone were enjoyable. Service was satisfactory, matching the overall ambiance. Prices are reasonable, making it a decent choice for a casual meal.
Food_views and_reviews . 2024-10-12
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Took friends here on Saturday evening after a very enjoyable first visit some weeks ago. Second time was not a great experience. My wife ordered a chicken and pasta dish and when it arrived we were able to count 4 tiny pieces of chicken which appeared to have come from a packet. One of our friends found six tiny pieces. When we complained, more chicken was added but it looked like it had come from a Tesco pre-cooked flat pack and was flavourless. We did not receive an apology or an adjustment to our bill. Service was slow and the noise level was more like a nightclub than a fine dining establishment. Restaurants presumably want to be busy - so when they are they need to be able to provide an appropriate level of service and cuisine. Really disappointing, we won't be going back (and I am not a serial negative reviewer, this is rare for me but Piccolino should do better).
graham silverthorne . 2024-10-08
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Brilliant service and food. Went for a meal for my partner’s birthday and the staff were very friendly and helpful in making it a wonderful evening.
Sandeep Singh . 2024-10-05
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Booked a table today ... went in .. pretty empty told us they were preparing a table but lots empty kept us waiting for ages ... ignored us so walked out poor poor cutomer service will not be back
Mr JACKS . 2024-10-05
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Poor un professional... kept us waiting even though restraunt was empty shocking ... walked out in the end wont be back
HONEST BLOGGER . 2024-10-05
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Fantastic cocktails and good food a great place to eat
Grant Taylor . 2024-10-04
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Food tasted good but first course, bruschetta, was cold. Second course, sea bass, potato side came late. And it was so noisy that we could hardly hear each other.
Nick Hiscott . 2024-10-03
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I had dinner with colleagues at this restaurant. What can I say, as an Italian, reviewing an Italian restaurant abroad in a positive way is really complex but I had a great time here. Starting from the very vast menu in Italian (with many vegan and gluten-free options), the exceptional service: the Italian waitress was perfect with our table, and the taste of the dishes was well balanced! I'm really happy and can't wait to go back.
chiara greco . 2024-10-02
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Lovely place for food and a brilliant atmosphere with amazing staff, especially Joanna! always checking on us and quick service!
Esme Nicholls . 2024-09-28
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This place is such a gem! The staff are very friendly and attentive! Food is amazing- I had the Pollo Al tartufo, which was perfect! Gnocchi were super fresh and soft with a filling inside, the sauce was the perfect balance of creaminess and truffle, the chicken paired great with the sauce but honestly, I would even have the truffle sauce with gnocchi alone!! Cocktails were on point- we ordered aperol spirits and it was a perfect balance of all the ingredients! The atmosphere inside is lovely, with dimmed lights and candles on the tables which definitely makes it more romantic.
B K . 2024-09-28
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Joanna was absolutely amazing. Her customer service was great and really helpful. The seating area outside was so warm and so cosy.
Katie Kumar . 2024-09-28
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Such a beautiful restraint so cosy. Joanna’s customer service was so friendly and professional. She also dressed amazing
Carla Weyland . 2024-09-28
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The restaurant was excellent, with delicious food and a warm atmosphere. Joanna provided exceptional service and was friendly, making the entire experience even more enjoyable. Highly recommended!
Howie . 2024-09-28
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Food was good but service was very slow
Chris Taylor . 2024-09-26
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Celebrated my Mother's 85th birthday here yesterday with Family Not the best due to no lights in restaurant or Gents toilets Was informed by the Waitress that they have candles which is romantic ! Also she informed us that the refurbishment begins next week so no worries ! Everyone in the restaurant read the menus by flash light on mobile phones Food not brilliant Don't think we will book again
Debbie Beardmore . 2024-09-23
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The service was friendly, reasonably attentive but a little slow. The quality of the food however is lacking. Pasta dishes sparse on main ingredients, dry and obviously made without use of the acqua di cottura. Pizzas are good but alot of the dishes suffer from being either bland or vurosciously over seasoned. For example my scallop starter was crusted in black pepper ruining the delicate taste of the scallops. They were also served on bland mashed potato, which for a starter is very odd. The biggest issue on the day was that apparently the restaurant had "run out" of light bulbs and we all had to sit in dim candlelight. The toilets were even darker. A strange and (for poor food) an expensive experience. I won't be visiting this chain again anytime soon.
Joe Beardmore . 2024-09-23
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My son had booked a table for dinner. Unfortunately, after being seated and after we'd ordered and been served with our bottle of wine we were asked to move seats. We were asked to move to a booth and were informed that the booth had broken seats so we would only be able to be seated on one half of the booth. My son declined to be moved. The lady then informed us she would really prefer us to move as she needed our table. Again, my son declined. He was adamant that as we'd already been served our wine, and that he had booked well in advance, he was not going to be seated in a broken booth. The food was amazing, the waiting staff were wonderful and attentive without bring intrusive. Unfortunately I've deducted a star purely because of being asked to move from our table to be seated in a broken booth. It did mar our experience as my son was quite upset that it was deemed ok to ask to re-seat any diners in a broken booth.
JAX FINN . 2024-09-22
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Maybe I came at the wrong time - but I was left incredibly underwhelmed. Had the truffle pasta - it was bland and needed more sauce + flavour. My friend was similarly bleh about her meal. We were also given the worst bread I have ever had - to the tune of nearly £7. We picked at a piece each and that was enough. Waiter was friendly enough. Maybe we just got unlucky, but I won't be going again.
T P . 2024-09-20
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Yet another amazing experience on a Sunday afternoon for my wife's birthday. The food is utterly top notch and so very filling......we even had to grab a doggie bag this time due to having starters, mains and dessert! Will be back again soon, as we just can't get enough of the fresh food and wonderful atmosphere.
Neil Lewis . 2024-09-17
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Despite having a booking, 5 groups of “members” were let in front of me. Terrible customer service on the front desk and highly unprofessional front of house, throwing rubbish around whilst people are talking and waiting to be seated. Understaffed… so why accept my booking? Waited 30 minutes then left.
Natalie . 2024-09-15
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Came for dinner with few firends. Food and drinks were fantastic. Krisitina was very attentive and friendly. Thank you for looking after us
Angelika Goska . 2024-09-08
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terrible service. not greeted at door but instead made to wait in silence. waiter did not seem to know what they were doing. loud music made it impossible to hear what was going on - chaotic. wasn’t checked in on with regards to more drinks or if the food was ok. food wise, atrocious prices far below mediocre food. undercooked flabby pizzas resembling a skin graph, ox cheek with bistro gravy and uncooked mash, garlic bread with cheese that tasted like fish. avoid avoid avoid. appealing to only already intoxicated hen-do goers ..
T Baker . 2024-09-08
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unfortunately this is what seems to be par for the course in the UK .. the restaurant itself is nicely fitted out i ordered carbonara .which did taste ok .but the spaghetti was out of a packet and it wasn't actually a carbonara. it was a cream based dish with a pepper sauce not even the black pepper on top . the wine list was quite expensive (but good wines). but when you actually googled thecwinevthey were adding more 100% to the retail costs so based on the poor interpretation of the carbonara and the fact they cant be bothered to make good fresh pasta i have to mark this down as yet another disappointing place .
Miami Leisure . 2024-09-08
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Lovely sunday dinner with friends.
Israt Amin Nur . 2024-09-08
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One of the best shrimp pasta I ate in the last months. All our dishes (risotto, pizza) were very tasty. Not cheap but worth every penny!
Jeroen Merchiers . 2024-09-01
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Amazing service and the food tasted very fresh and delicious. Everyone was so friendly and made us feel comfortable. Will definitely be back again!
Vanessa Agyarko . 2024-08-24
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Great food, good atmosphere. Friendly service
Josie . 2024-08-24
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Staff were amazing and very welcoming.. thank you so much danilo & Anna
Jhaneille Miller . 2024-08-23
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Beautiful food, very professional staff, lovely experience
David Fenlon . 2024-08-20
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Lovely service but that's the only positive about this place. We didn't enjoy our food at all. Pictures on the website are completely different than what was served.
Zaneta . 2024-08-13
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Just had a meal here and totally disappointed. Tables so close together there’s not even enough room to walk through so we asked to be moved. We were then sat at a table Nxt to the cutlery station with being cutlery thrown in the drawer, trays thrown down and a waitress lifting her foot to scratch literally inches from our table! It has the atmosphere of a 2 star all inclusive buffet at best! Table wobbled and the back of my chair was almost coming off. Food was below average. I had the smoked salmon tagliatelle. Literally a bowl of pasta with a slither of smoked salmon thrown on top! No sign of the asparagus 🤷🏻♀️. I had to ask for more salmon. My partner’s tagliatelle was also poor with not much bolognaise and no chilli’s that he asked for. And then they add on a 10% service charge which I quickly asked to be taken off Won’t be coming again and wouldn’t recommend.
Nicola Powell . 2024-08-09
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The atmosphere and the terrace are very pleasant Regarding the quality of the dish taken, really not great - pasta carbonnara not cooked enough and the chef knocked over the pepper pot in its preparation 😔
emmanuel SENE . 2024-08-08
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Came for a meal with some friends of mine,had a great carbonara served by Monica. Only small let down was the time for drinks bar tenders where not the problem here they seemed understaffed with customers surrounding the entire bar once the drinks arrived they were up to standard.
Sippin . 2024-08-07
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Fantastic, we were very well attended.
Emanuel Francisco . 2024-07-27
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Had a great evening meal outside at Piccolino. The food was great and so was the service from Joanna.
Lauren Jessica Hampton . 2024-07-26
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The food was stunning and the service from Joanna was unreal, we sat outside and it was a lovely evening ! Will definitely be coming back here soon.
Leah Chanel . 2024-07-26
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Been here a number of times, but will now never return. Hardly any lights on in the restaurant - it almost felt like it was closing down. Spent over £250.00 on our anniversary meal just to get food poisoning and to spend the night and next day with sickness, diarrhoea and stomach cramps and lose hundreds of pounds in lost revenue as we were unable to open our bar the next day due to our illness.
Stephanie Morgan . 2024-07-25
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Excellent food, atmosphere and prices are reasonable for the quality of this.
Scott Miller . 2024-07-25
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WOW. the food was immaculate. Anna was fantastic, the atmosphere is refreshing. the food came out so quick and the service was top notch. Thankyou Anna!! you were amazing 🤍
Sophia Tsouvallaris . 2024-07-24
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Lovely food and thankyou Simona for you lovely service…
Sarah Walton . 2024-07-20
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Our server, Simona, was really good.
Yasmin G . 2024-07-20
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Simona, our host, is very friendly and helpful. The Italian food here is incredibly authentic, with even the staff hailing from Italy. The food portions are generous, and the pizza is a must-try.
David Ang . 2024-07-20
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We booked dinner here to celebrate a graduation. The wait staff and food were great but the front of house really let this restaurant down. We had a table booked for 7PM but arrived about 20 minutes early. I tried phoning ahead to ask if was ok to move our booking to an earlier slot but couldn't get through both times. When we arrived, we were greeted with the man's back for a while before he turned around. After explaining about trying to call ahead and if we were able to be sat at our table a bit earlier, he made a face and said it wasn't a great even though the whole row of tables behind him were empty. This really soured what was meant to be a lovely celebration dinner. They also forgot the celebratory free graduation drinks. I definitely won't be going back or recommending it.
Susan X . 2024-07-20
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Very friendly service by Simona and the food was super tasty. Magic.
emma hulme . 2024-07-20
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Simona was a really great waitress and kept checking up on us. The food came promptly and ambience was great! Steak and lobster was really great too.
Tanya Chheda . 2024-07-20
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Fantastic food, atmosphere and service from Simona! Would definitely recommend
James Bustin . 2024-07-20
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Our server simona was great and very attentive
Jessica Loi . 2024-07-20
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Wonderful evening at Piccolino with fantastic service from Simona - would highly recommend.
Sana Batool . 2024-07-20
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Very pricy drinks, especially wine. Average food and service
Anil Kashyap . 2024-07-19
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Me and my boyfriend went for my 18th birthday meal and will definitely be returning. The food was great quality, portion sizes were worth the money and delivered to the table very quickly after ordering. All of the staff were so pleasant and went out of their way to make our experience even better. The atmosphere was lovely and the level of service was perfect, especially taking your coats upon arrival. Our waitress Joanna was so lovely, checked up on us frequently and delivered impeccable service. They even gave us complimentary prosecco, a free dessert and sang happy birthday! We can’t wait to come back again.
Zoe Kennedy . 2024-07-17
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Lovely restaurant. Everything was perfect 🥰
Colette Van Sertima . 2024-07-07
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We have been served by Areti today! She was amazing.❤️ All the food was really delicious and kind of finger licking,but the decoration is quite old. Otherwise everything is just perfect.
Oliur Rahman . 2024-07-05
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Die Produkte sind von einer tollen Qualität, sehr frische Küche und geschmacklich einwandfrei. Eine Empfehlung wert!
Hexli . 2024-07-01
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Anna and Gianni were amazing! The food and service was 10/10! Thank you sm for making our 5year anniversary so great
Libby Pollard . 2024-06-27
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Wonderful Monika looked after us
Steve Allen . 2024-06-27
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Very hot within the restaurant dispute AC on and windows open.
Eric Emms . 2024-06-26
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Very good restaurant with a a nice atmosphere, staff are very friendly and accomodating , Cristin was very helpful, and Aritin and Antonio Thank you
Ibrahim Ryan . 2024-06-23
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We had the 2 courses and a drink for £25 deal for our friend’s birthday and we enjoyed ourselves. The deal was really good value considering a glass of wine is usually £8+. The food portions were great and the bruschetta, calamari, and carbonara were all nice. The staff were all friendly, and it was lovely to be sat at a round table so we could all chat together without anyone being left out. Unfortunately the restaurant automatically adds an optimal service charge to the bill, and although the staff were fine with us leaving our own tip amount instead, it just made us feel awkward asking them to remove such a high tip. I think service charges just make customers feel pressured because it feels rude to ask the staff to take it off. The service was good but it wasn’t amazing. I think a bit more training was needed - I had to ask for my glass of wine because it was forgotten, but I’m sure in time the staff will feel more comfortable/confident! The taps in the women’s toilets need repairing as they don’t work very well, and there was a hole in the booth seat we were sat at, so maybe the restaurant is due a refurb soon. All in all we had a nice meal to celebrate our friend’s birthday and we would come again!
Ellie K . 2024-06-22
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Absolutely delicious food. Unpretentious, friendly but professional service. Oysters and antipasti were a treat Steak was perfectly seared Not inexpensive but worth every penny
Sam Rey . 2024-06-17
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Signed up to be a member to take advantage of 50% off the wine which was good but the bill included 8 bottles of water at £5.50 a bottle when we only had 2. That's not a mistake. Membership duly cancelled. Check your bill.
Richard Fryer . 2024-06-13
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Bit dark when we went in bit the food is superb...and the raspberry and lychee cocktails top drawer. Rosemary and sea salt focaccia amazing. All in all highly recommended
Lisa Collier . 2024-06-11
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Delicious food, with a lovely choice for vegetarians. Great location and good value.
Barbara F . 2024-06-09
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We were wonderfully welcomed by Aretti, and felt very comfortable and accommodated by the amazing staff, our waitress Monika was very friendly and charismatic and was easy to order/talk from! Our food was fantastic and our drinks made by Louis were lovely! I would certainly recommend for an atmospheric evening out!
Magdalena Ardelli-Zawiasa . 2024-06-09
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The restaurant was lovely and spacious, very clean too. The service was quick and efficient. Food was very tasty especially the dessert
Claire Doherty . 2024-06-08
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We ordered chateaubriand which was really tender and a beautiful cut of steak but when you're paying as much you expect it to be served with more than just frozen fries and a 'fry up' style tomato. The sides it is served with seriously need reconsidering as they let what should have been a beautiful dish down. I was asked to leave my mobility aid at the door which was an honest mistake but we did call ahead to check the venue was accessible so perhaps it's worth training the staff on this. If you use a mobility aid you're going to need to use it inside too!
L . 2024-05-27
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Overpriced and underwhelming. I ordered the TAGLIOLINI AL TARTUFO but as you can see in the photo it was a small portion and it did not taste pleasant at all. The restaurant needs a renovation too.
mandyk111 . 2024-05-26
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Went for a meal before a show, very busy & it was a good thing that we'd booked. Decent food, quick service, very pleasant staff.
Linda Bray . 2024-05-25
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Good service, nice decor. Only problem was the pizzas - just not cooked. Cheese not melted and could only eat the crusts. Had a look around and everyone the same. We were in a rush and didn’t want to make a fuss with the pasta being fine but would recommend you avoid the pizzas.
David S . 2024-05-20
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Nice food, wine a little pricey, wish restaurants would not add a service charge, PAY THE RIGHT WAGE DON'T ASK CUSTOMERS TO CHIP IN. I won't pay any service charge that's added on on principle, otherwise I tip for exceptional service.
Brian Clarke . 2024-05-17
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Irene and Simona provided brilliant service. The food was excellent
Geogy George . 2024-05-16
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Went out for a team dinner. Lovely service and decent dishes. Would highly recommend the toasted sourdough and king prawns 😋
Adeyinka Adesina . 2024-05-16
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Great food, mildly expensive but worth it. Would go again
Hassan Abdullah . 2024-05-15
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Highly recommend Went for birthday meal with family Very classy atmosphere Extremely attentive and friendly service Every meal was delicious 😋 Reasonable prices Seating out side although we were inside Will definitely be returning soon
melanie Mckeon . 2024-05-15
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Excellent Italian place, the food was delicious and the service was very nice. Only minus is that the music was a bit to loud, otherwise a really nice place for a couple or large group. Recommend it if you are craving Italian in Birmingham!
Veronica M . 2024-05-12
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Great service and atmosphere there. We were a big group and we all enjoyed our evening and the food.
Vasilis Toumpelis . 2024-05-12
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Our first impressions were not good. Staff seemed to be rushing around aimlessly whilst we were waiting ignored at the reception point, and when the self important hostess finally deigned to see what we wanted our reserved table was not ready. Service was slow initially but when things finally got under way 45 minutes after arriving, we can only comment how good the food was, in fact one of the very best Italian food we have recently had. Lets hope the management can sort out the terrible welcome.
Chunkyunky . 2024-05-11
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Went for a meal before seeing Keane in concert. The beginning was a bit irritating as we had booked and assumed we would be shown to our seat shortly afterwards. The guy who greeted us appeared not to be able to find us then said my christian name. He asked us to take a seat in the bar and he would find us a seat in due course. Several minutes passed and other people were going to their seats. He then came over and asked if we'd booked!! Shortly afterwards we went to our seat and the rest was great. Our waiter (Alex) was to quality. Food was good too. I would return, hopefully getting to my seat quicker next time.
Elvis123 . 2024-05-06
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Excellent customer service! Very kind and polite.
Anna Clement . 2024-05-05
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Beautiful place and beautiful service!!
Mikaela Derby . 2024-05-05
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Fabulous food, their Arancini is amazing. Great service. Will return next time we are in town.
Debbie Cripps . 2024-05-04
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We went to Piccolino restaurant and Areti welcomed us and served us with a big smile!! We will be back just to see her again!!
Αντιγονη Αυγερη . 2024-05-02
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963 Opinions
For the first time in my adult paying life, I did not tip at a restaurant. The evening was a shambles and most of it was within their control. We had a 6pm reservation and arrived at 5:45 to queues outside the door. We quickly established that everyone in the queue also had reservations so we joined and waited. Others joined the queue behind and within minutes there was as many people behind us as there were in front. At around 6:10 we’re now at the front of the queue and only then were we told that there had been an error with the booking system which had caused too many bookings. This was clearly not of their own doing but they could have managed the queue by explaining to us earlier so we knew there were delays. As polite as she was trying to be, the lady booking us in was clearly out of her depth, she didn’t acknowledge anyone until they were at the front of the queue and considering all that was going on, she was also delivering drinks to tables whilst servers were just standing around. She seated us around 6:20 and said that our first drinks were complimentary due to the wait which was a very nice gesture, however she didn’t seem to inform our server who had no idea so we had to tell them. We then placed our order, we had a ‘perk’ from their app which was a free garlic bread so we asked if we could apply this to our order and for it to come out with the starters. Our drinks arrived, and we asked for a jug of water for the table, then our starters arrived but no garlic bread. We had no check back on the starters so we had no chance to ask about this but didn’t want our starters to go cold so carried on. Our empty starter plates were still on the table when our mains arrived. Still no garlic bread and still no water. At this point we were asked if we needed anything else so we were able to ask about our water and our garlic bread (to be honest at this point it was just out of curiosity), we were told it was coming. This was the only time during our whole meal we had any check in. The food was nice, the garlic bread arrived half way through our mains as did the water and we carried on and ate and drank. Two out of the three of us had finished whilst the third member of our party was still eating their food, but the empty plates were cleared… this to be honest was what pissed me off. The booking errors were not their fault but they could have managed the situation better, the poor service was mildly frustrating but clearing a table whilst someone is still eating is just an absolute no, it’s so rude and that was the point I knew I was not tipping. Anyway, not to ruin an evening, we decided to have a dessert but rather than being asked if we wanted dessert, we had our bill bought over (we hadn’t asked for it!). We politely advised we would like to order dessert and was then given the menu. Dessert ordered, delivered and eaten… they were very nice, we now asked for our bill. Throughout the evening we had different servers delivering to us so no consistency and the lady from the start of the evening was nowhere to be seen and you guessed it, our bill included full price for the ‘complimentary’ drinks and the ‘perk’ garlic bread. Once again we had to explain that the drinks were offered free as an apology and the garlic bread was a perk from the app. Our bill was adjusted and we paid and as we were leaving noticed that we had still been charged for the garlic bread. We had given up at this point and just left. I have no problem paying full price for our meal, that was always the intention when going out but being offered something complimentary and then having to repeatedly remind them of this was uncomfortable. The errors at the starts of the evening was out of their control but everything else was very much in their control and they failed. As I looked round, there were multiple tables complaining about something so I know we were not the only ones having a poor experience. I like Zizzi’s, but I can guarantee I will never spend my money there again.
38 Opinions
We decided to have a dessert elsewhere from our main meal Found this place via google maps Place was well lit and clean Great menu and very generous portions Very well priced considering portion size Staff friendly Will definitely come here again. When in Birmingham
860 Opinions
In summary, unpleasant environment, poor food and poor service. The place is very noisy and the air conditioning/heating is not properly controlled. The pizzas were very dry and crispy around the edges, the pasta dish I had was lacking flavour and the piece of salmon was a thin strip about an inch wide. Black pepper wasn't offered. One of the group ordered a dish with a side salad but the salad never arrived. Water wasn't topped up and service was very slow and spasmodic. On top of that they added 10% on the bill for service. No thanks.
445 Opinions
I had the lamb shank (£25) which was swimming in a disappointing gravy, and served on top of a gloopy mash potato which i could not stomach. I had the no alcohol mojito (6.85) which was basically a crushed strawberry in lemonade. It looked awful and didnt taste great either. The tiramasu was mediocre I left the place feeling ripped off. However, the serving staff were really great!