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3.5

Based on 302 opinions finded in 2 websites

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Nº 333 in 474 in Middlesbrough

Nº 37 of 51 British in Middlesbrough

CUSTOMERS TALK ABOUT DISHES WITH..fishpizzacookedcreamoldsaladroastmushroomschickensteakgarliccheeseonionmustpiecake

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Was out yesterday for a drive and decided to find somewhere to eat and we weren't disappointed. Fantastic food with a relaxing atmosphere..The staff were very accommodating, nothing was too much trouble. It was lovely not to feel rushed, so we were able to enjoy our meal and I had a cuppa..The sunday lunches were tasty and hot, I had half a chicken ( eyes too big for belly lol ) and my partner had the beef which was falling apart it was that succulent plus it was very affordable. Would definitely go back. Lovely clean loos too.

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Anita F . 2024-10-07

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Call in with my pal for a couple of cold ones. San Miguel is spot on. Always served with a smile . Thank you! Keep up the good work.

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Stev1e . 2024-09-04

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Excellent service by member of staff Jason very polite and cheerful Nothing was to much trouble I’ve visited the establishment on a number of occasions and found Jason to be very helpful

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Malcolm M . 2024-09-03

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We have always had a friendly welcome at The Lingfield . Today was no exception but we tried their Sunday lunch for the first time. It was absolutely lovely - like going home to mum's! I'm a fairly fussy eater but there was nothing on my plate that I didn't enjoy. The only food left was because I was full and the serving was very generous! We enjoyed it very much and will return!

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Scenic . 2024-09-01

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Great environment, lovely beer garden that is dog friendly with a water bowl. Amazingly delicious food, the burger was smoky and juicy, the fries were crispy and fluffy.

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Punkayrose . 2024-08-27

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What a fabulous afternoon and night, bar staff so friendly and helpful, Jordan James, sorry can't remember the others...food was delicious..Julie and staff made us so welcome..thankyou

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rain411 . 2024-08-18

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2 male staff behind bar, wasn't a smile between them. Drinks very expensive, few lads going to toilet together and we all what for, i don't expect to go to toilet and see people doing cocaine...won't be in any rush to go back

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Journey05559767623 . 2024-07-23

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5* Fish and Chips! These were better than award winning restaurant in Devon. would definitely recommend and will be back.

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Shelly P . 2024-07-10

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We popped to macdonalds which is right next to Lingfield Farm. I was shocked at how much it was going to be so decided to go to the pub instead and im so glad that we did. I had the best burger ive ever had in my life! The landlady is a lovely lady who had a chat with us. I have made no bones about how amazing I think the food is here. I hope everyone who goes to macdonald's changes their minds and comes to rhe Lingfield instead. They will have value for mo ey be full and have a lovely experience

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Anneliese R . 2024-07-10

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We love this place, can't fault it in any way, the staff go out of their way to accommodate you and nothing is too much trouble. The food is amazing, especially the steak ! ohh ..done to perfection. :) First choice for somewhere impromptu to go for lunch.

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Kathy B . 2024-05-14

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Absolute excellent costume service. Always bubbly and friendly. Come here twice a week for few drinks with my family. Food is always delicious and hot. Big shout out to JESS bubbly and always chatty. JAMES bringing our food to our table always friendly

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Tezza D . 2024-02-29

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Absolutely fantastic. Drinks were amazing and fairly priced, food was so good. Staff were so friendly, I’d definitely recommend you coming here

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Ruby R . 2024-02-29

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excellent customer service, very polite. went with some of my family and a few of my friends we had a lovely time. the food was great and the service was top notch. thank u to everyone there who made it an unreal experience

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kobbie m . 2024-02-29

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Such friendly staff and a lovely atmosphere, everyone is so polite and the food is delicious. Compliments to the chefs for their hard work and tasty food.

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Bob J . 2024-02-28

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Lovely tea at the Lingfield Farm with my family, staff were very nice and food was great.. my children ordered a ice cream sundae which was delivered by Rob who went over and above to make them feel special ..thank you

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Jayne G . 2024-02-23

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This is a nice pub with a good atmosphere, service is good with cheerful bar staff, food was good and very reasonably priced.

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william j . 2024-02-21

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Went for lunch with my daughter, pub busy, all tables but one were taken so we assumed the food would be quite nice. Sadly my hunter's chicken was poor, I brought most of the chicken back for my dog since it was quite dry & tough & the were chips hard & salad poor. I asked for brown sauce (to help my hard chips go down) & was told they didn't have brown sauce. However, when I walked through the pub I saw several bottles of HP sauce on the counter. So glad my daughter's veggie curry was better thasn my lunch. We didn't stay long because there was no notice up to indicate that there was Bingo on after 1.30 & the people on next table twice told us to 'shush' when we were QUIETLY chatting. We left and went elsewhere for coffee. Had we known there was going to be bingo on when we were hoping for a congenial meal and a chat we would never have ordered food. They they have a large board up inside stating what's on at the Lingfield but there was nothing on it, no mention of bingo where they should have had a notice stating bingo afternoon. Very disappointing, won't be going back.

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Susan s . 2024-02-20

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Fantastic service! Such a great welcome at the bat from Robb and continued throughout the evening! He even remembered the drinks when we went back for another round… pleasant, professional and such a great experience! We’ll be back! Thank you!

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Stais15 . 2024-02-18

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A great experience. Jess the blonde barmaid unbelievable. Very efficient. A great laugh. Customer friendly. A great asset to the pub and the company. She knows how to get the best out of punters. Nothing was too much trouble for her. Brilliant.

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pattuohy . 2024-02-15

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Having previously visited in January and given a 1 star review and having received apologies for disappointment from manageress I decided before the apology wà made to not chance the Sunday lunch again and instead ordered a mixed grill. It came well presented and cooked as requested. In this occasion there were no complaints with the venue or staff but Oh dear they are obliged to served the food supplied to them by the brewery. I was provided with a very sharp steak knife that was needed to cut through a very grisly piece of meat cooked as requested at rare to medium. The gammon on the plate was not the most tendér and contained enough salt to seriously put one in peril of having a heart attack. My complaint now is not about the pub or staff but the fact that Marston's and many other brewery pub chains think it is OK to foist poor quality food on clients knowing mostly that people will mostly not complain. I am sorry to say that I speak as I find and if things aren't right no one is going to bother to fix anything. Come on breweries give us a fair deal nowadays eating out is no longer a cheap experience especially with the cost of living crisis but more of an occasional threat and then you take advantage of us. I have been promised by Julie the manageress that if I give them a chance and return for a Sunday lunch I will definitely not be disappointed. Than you Julie for your response to my previous negative experience and assurance that note was taken and apologise that had to find it necessary. Will look forward to calling back soon.

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Patrick B . 2024-02-05

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Recently held my father's wake at Lingfield. Julie and all her staff have been amazing, in their compassion and kindness shown throughout. There wasn't anything any of my party said that could be used to work on improvement. Simply. Keep up the great work. And thank you.

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Explorer57680060224 . 2024-01-28

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Ohh my days what a wonderful place for drinks and food! Impeccable service, lovely warm and friendly atmosphere , i would definitely recommend the beerbattered fish and chips which was absolutely delicious! Will certainly be returning 😁😁 and will definitely recommend!

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NorthStar66258350714 . 2024-01-17

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Always greated by friendly staff who are always happy to answer questions. Good clean, tidy well run pub. Foods good and the drink was too.

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Explorer57680060224 . 2023-11-26

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Excellent customer service , so friendly , food was outstanding, the pizzas are unreal would 100% recommend this place .. so good and very welcoming, can't fault it .

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38gracel . 2023-11-25

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Nice comfortable pub, warm and friendly. Good pub grub ,well presented and tasty.Gammon meal was spot on as was the Chicken Tikka Masala. The bar staff were chatty and informative about the menu, and the food was served quickly. Well pleased will come back soon.

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tommoCleveland . 2023-11-20

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Visited Sunday had dinner superb roast beef and fresh veg staff very friendly and accommodating shout out to the chefs well done

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Dave W . 2023-11-09

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Lovely food and great staff will be returning very soon. Great for our children as they love to come here and feel comfortable.

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James S . 2023-10-21

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This little pub has a friendly and quiet atmosphere, that is perfect for families. The bar staff are incredibly welcoming and extremely cordial.

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jonathonf279 . 2023-10-18

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Fantastic food fantastic service our waitress Raegon was great and gave us some recommendations the fish and chips were awesome and my granddaughter enjoyed her meal too we will certainly be back on a return visit and also recommend to friends and family.

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stephen w . 2023-10-13

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Really nice friendly staff .. had an ultimate chicken burger ..absolutely first class .. nice pint of carling went down a treat

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Andrew b . 2023-10-06

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Great friendly staff and good choice of food and drinks …. Fresh pizzas are to die for as are the great choice of burgers my new favourite the spicy beef burger

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Collette2805 . 2023-09-28

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Stopped en route back to Manchester whilst our car charged. Plenty of outdoor seats with a covered area also so felt it was ideal as we had our dog with us. On ordering tea and coffee and in attempting to order cake also we were told no food served outside. What a ridiculous rule. And what a waste of all these seats. Would not recommend.

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Withnells . 2023-09-10

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While visiting family in the area we went to Lingfield Farm. The service / staff were lovely & friendly. It was great to have so many gluten free options on a separate menu. A nice place to visit with a relaxed atmosphere.

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Compass146537 . 2023-09-10

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Visited with friends for tea. The service was good. The staff friendly. The food was basic but totally acceptable food for this type of eating place. However what was totally unacceptable was the smell from toilets. All four of us struggled to visit the toilet fir the smell. It made us bork. I spoke to a member of staff. She said they were aware. It was the drains. Why and how is it still open. Surely it a health and safety issue.

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catherine512016 . 2023-09-03

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Love this pub. Nothing is too much trouble for the staff who are always friendly and polite and the selection of food and drinks is awesome

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Ray H . 2023-08-06

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Fantastic service from start to finish. Staff are just amazing, so helpful. Definitely will be back again, food was good catered for various requests, thank you

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Leana40 . 2023-07-24

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Staff fantastic Food excellent Lovely meal thank you So stuffed had to forgo dessert! Very friendly young man serving us and made us feel at ease

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teresasH239QI . 2023-07-22

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Decided to visit Lingfield farm for my birthday especially with the lovely warm weather! Myself and my partner have visited on numerous occasions before and the staff have always been warm and welcoming and the food has always been really nice too! On this occasion the guy who was serving us called Rob was really welcoming and chatty and gave great customer service couldn't fault him and at all and was alwayshappy to help, food again was really good! Will continue to visit in future thumbs up from me👍

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F6610XNjont . 2023-06-13

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I went here tonight with a group of 15 autistic adults on a social group. We rang the venue last minute with the booking as we’d been let down by another venue. Not only did they accommodate us but they really went the extra mile with the service. Giving each one of our service users their individual attention when ordering or even asking questions about the venue etc. food was all gorgeous and came out almost immediately. Special mention to Dan who was extremely helpful and you can just tell when someone enjoys their job as not one thing phases him with our many demands Thanks again we will be back :)

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kirstybage . 2023-05-30

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Monday night is the best night, Real Ale night so cheaper beer. Friendly & fun staff, knowledgeable about beer & always up for a chat, thank you to Rachel for her kind words & great banter.

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iaint250 . 2023-05-15

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Amazing experience, great service and well looked after. Rob is always there to go the extra mile to make sure our visit is the best as possible. Great to see a guy who loves his job and put a lot of effort into the customers!

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joemontey . 2023-04-18

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Had a great time at bingo with my friends, didn't win. But we still had a great time. Will be going back again

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Emma M . 2023-03-18

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Lovely place to go for a drink and food staff are so nice and pleasent raegon and amy always make my day when im in the cheers lasses keep up the good work x

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michael m . 2023-03-16

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Family get together. Lovely atmosphere, great food, staff excellent really helpful and attentive. Great with us adults and the grandchildren.

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maxpam652016 . 2023-03-12

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We come in for tea on a regular basis for a family get together, love the place. Great food, great prices and great service. Can't fault the team everytime we go in, Rob and everyone all make you feel welcome

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M12MelD . 2023-03-09

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Always a great, relaxed atmosphere. Nice cask ales available, very welcoming staff and good food. Perfect local pub.

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A9455QFgaryw . 2023-03-07

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Friendly welcome from the manageress and bar man. Service was as pleasant as ever. Serving staff were also friendly. The food was as good as it always is. And of course. The drinks. Well. All glasses were empty.

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Explorer57680060224 . 2023-03-06

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Lovely local where your able to sit and relax with friends/family Reasonable prices & lovely staff Especially my bestie xxx

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168leannag . 2023-02-26

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We were very lucky and won meal for 2 from the new main menu. Hubby had the new spicy burger and I had Hunters chicken. The burger hubby demolished came with fries. I had hunters chicken which came with chips onion rings and tomato and...

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KPMPJP . 2023-02-21

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Amazing food and service was great, family friendly and good music. Big TV’s and plenty of events for children and adults.

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maxfagan77 . 2023-02-15

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Went in for a quick spot of dinner , place looked nice and clean , front of house staff ideal. Wanted a beer but selection not great for me , so can't say anything about that quality . Food came out ultimate chicken burger ,...

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V9663KYphill . 2023-02-06

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Met as ever with friendly staff. Food and service was spot on. Clean and tidy. And the drink was good too. Competitively priced.

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Explorer57680060224 . 2023-01-29

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The whole family had our Christmas meal here, first time we have ever eaten out and everyone enjoyed their meals. Staff were lovely and friendly and we would definitely return again.

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JoT984 . 2022-12-26

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Just had a lovely Christmas dinner here. Couldn't find anything to fault. Clean, tidy pub. Staff friendly and helpful. (and all wore a smile). And considering there were 4 of us. Non of us had a complaint about any of the food. Apart from the...

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Explorer57680060224 . 2022-12-25

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Visited 20.12.22 and thoroughly enjoyed being there. Food was lovely and very reasonable for price. Atmosphere was good and staff were brilliant. Really made to feel at ease and had a really good laugh with them. Will definitely be heading back there again!

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hannahrosegalloway . 2022-12-20

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The food was good and delivered quite quickly and was pleasantly served by Aimee. The bar staff are very friendly and made me feel welcome.

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bernieheworth . 2022-10-25

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Friendly staff with excellent manners, food arrived very quickly and was beautifully cooked, Rob was very attentive on the restaurant floor and the chef, who we were told was called Dave prepared the best food. We highly recommend the mixed grill and the steak pie,...

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clairemccgaw . 2022-10-10

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Came here tonight for food and drinks and wasn't disappointed food was lush chicken supreme pizza amazing 😍 service was good,got served pretty quick x

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Llinz1977 . 2022-09-22

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Went here on Tuesday night with a group off friends can I just say the service and food was lovely couldn't do enough for us will definitely return

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Michellemiddlesbough . 2022-09-15

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For the second time, the barman ignored people who were waiting to be served, over regular customers. The young lad needs training. Most bar staff do their job properly, this lad doesn't. I'll be going elsewhere in future

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W8415VZchristined . 2022-06-29

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Come to the pub regularly and can’t complain about anything. Good and drink are great value for money. Monthly entertainment and great family fun days.

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S9465BOnicolem . 2022-06-03

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I am a regular in this outstanding very friendly atmosphere bar the bar staff are out of this world they will go out of there way to see to your request especially sam, mandy, Rob and James would recommend many of my friends to visit...

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R4189YOleeg . 2022-05-13

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Great Food, Good people and staff go out there way to make you smile. Will 100% return to this pub. Thank you.

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jordanfZ1344TO . 2022-04-23

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Amazing team that greet you with a smile and have a really good selection of food and drinks! Shout out to James and Rob!

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katiemX4186CU . 2022-04-10

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Bar staff more interested in serving locals, when it is not their turn. Bar not crowded, but preferential service given to regulars. Are new customers not welcome?

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W8415VZchristined . 2022-04-10

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Great service and fantastic food. Quiet and friendly atmosphere. Great prices and lots of food and drinks selections.

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charliegrubb . 2022-04-10

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Lovely staff nothing was too much. Food and price great will definitely return. Lovely atmosphere and easy parking.

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emmaaZ3358BV . 2022-03-02

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Lovely friendly pub goingbthe extra mile over Christmas to get people into the festive spirit. Always a friendly welcome from the staff James and Rob deserve a special mention

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michellecE5212RN . 2022-01-24

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We love this place. the staff are so friendly, welcoming and always meet our needs. I take my Elderly mam who is partially sighted and struggles to walk to far here often and she really enjoys going. The food is always amazing, Always hot and...

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christine_choi43 . 2021-11-25

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From the moment we set foot in the pub, it was amazing. We were welcomed by the gentleman behind the bar who found us a table, who then went on to tell us about the daily deal's. He was very knowledgeable about the different gins...

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jeffmC6713IP . 2021-11-23

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Spent a lovely afternoon with friends and family at the Lingfield Farm. The staff including Raegon and Aimee are so friendly and welcoming. But all the staff were to be fair. The food was good value and very delicious. I had a pizza, which happened...

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976pippah . 2021-11-22

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We were very underwhelmed with our visit. Our order was taken wrong at the till so the chilli on the natchos was missed off when it came, it was loud and the person taking the order may not have heard properly but it was asked...

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LINZ_S6666 . 2021-11-20

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Absolutely love this place we have been a couple of times for food and service and food were both amazing. My huge burger was tasty and the pizza the best I ever had. Thanks so much for being a great place.

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UltimickMike . 2021-10-09

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Amazing pub had the best night and the staff are amazing too and very friendly will definitely be returning again

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Lisa p . 2021-10-06

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Pro The staff were really friendly - that's the only Pro. Con Table had been cleared but was still covered with salt grains so obviously hadn't been cleaned. Waited over 15 minutes for someone to come and take order (member of staff was lovely) Waited...

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Blondierow . 2021-07-16

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Staff where lovely, then the food came out! 2 mixed grills cremated and dried out, and also messed the bill up, won't be back anytime soon!

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daverB6906VQ . 2021-07-16

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Have visited this place many times in the past and had an excellent time. Visited tonight with friends for the first time since lockdown and so so disappointing. My ‘medium’ steak was cremated and when I mentioned this I was told that the kitchen had...

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MeChris36 . 2021-06-12

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The manageress definitely has an attitude problem! 1st time in there today and it will be my last. Bye bye.

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A5459EPjohng . 2021-06-01

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Fantastic menu for outside eating - lots of options! Food was tasty and arrived at the table in good time. It would have been a better experience had smoking not been allowed in the eating area. Having the smell of smoke and bits of ash...

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HoldOnElizabsth . 2021-04-29

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The perfect pub to go to for a quiet drink or to take the kids, all bar staff and floor staff are amazing, during Covid times Julie Foster the manager has made it easy to understand and follow, and due to signage it is easy...

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Susan L . 2020-09-11

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Popped in on way to shops Really good welcome Really good signs for one way Whilst we sat enjoying our drink Julie the manager was busy welcoming customers and explaining the restrictions in place that will keep us safe There was a table of senior...

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Mgskz . 2020-07-25

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Went to the Lingfield last night with a friend and my daughter and I have to say the staff were so nice and welcoming.. Especially Jordan F he couldn't have done more for us, really nice young man! Safety measures were really good. I hope...

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wendyl180 . 2020-07-13

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Bar staff rude from the start, we went at lunch time today served by a blonde lady with no name badge, no eye contact at all no please or thank you appalling,.... brought food by a lovely polite young lady with dark hair, but will...

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754kayleighg . 2020-03-06

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Still a nice place to visit.......good food......Burger Wednesday great......ours was lovely yesterday........macaroni cheese with the burger was different and tasty......service as usual is good and pleasant.....same atmosphere and great value. Very well recommended.

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Kathleen B . 2020-03-05

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My friend and i wanted a no fuss meal in a hurry and decided on the Lingfield Farm . Ive always had good food here and excellent service and yesterday was no exception . Our Pie , mash and peas were piping hot and delicious followed by jam sponge and chocolate fudge cake . Everything we had was lovely and we enjoyed great service and friendliness from the staff including Rob , we will definately return , Thankyou Debbie and Lorraine

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debjayne35 . 2020-03-03

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Decided to do the Steak night - 2 steaks and a bottle of wine for £20. Didn't know what to expect but what we received was absolutely fantastic value for money. Made all the better by some fantastic staff (Robb, James, Jade & Jonathan). Highly recommended!!

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Ray H . 2020-03-01

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What a place to have family meal, incredible atmosphere child friendly wheelchair friendly. Food is out of this world, staff are friendly and go out of their way to make you feel welcome, special thanks to Robb, James, Emma Julie, Jade and Josh, Mandy and Ellie to name a few what great hosts. Will definitely recommend

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Susan L . 2020-02-24

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Went for lunch today. Ordered scampi, chips and peas £7.49. When my meal came to the table I was shocked at the small amount there was on the plate, it looked more like something from the Lightbite Menu.

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Spag56 . 2020-02-21

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Visited today for lunch. Nice decor, kids corner if you need it. Ordered scampi and chips..large long plate, poor portion of food. Small chunks of scampi, garden peas and small portion of chips £7.49. Not good value and disappointing.

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Susan M . 2020-02-21

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We went last week and was not that impressed, we decided to go for the offer they had and picked 3 different dishes, for another £1.50 you could add dessert.Small portions, frozen chips--on the menu described as chunky, cake was OK, but rest I'd describe as edible. Wouldn't care McDonald's is next door.

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holidaymuchneeded . 2020-02-17

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Paid for a XL burger, came out cremated, my partners was exactly the same. My friend had the mixed grill which looked really nice just let down with mine

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steleighton . 2019-12-14

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The maliwoo cocktail is yummy. Hot, tasty hunters chicken for me and a nice crispy chicken fillet for hubby. Not that many fries so glad we ordered a side. Used a 2 for 1 voucher so good value for money. Good atmosphere and had activities going on as it was children in need.

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SamT872019 . 2019-11-17

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We took our little boy for his first pub lunch yesterday - and we were delighted. The food was delicious (2 burgers for a tenner, bargain!), the service prompt despite being reasonably busy and the staff were friendly and welcoming. Great atmosphere too. Lovely and clean, even the toilets! Very pleasantly surprised and will most definitely be returning. Thank you for a lovely experience.

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Catherine T . 2019-10-10

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Me and my family always go here the food is lovely the staff are always fantastic , but yesterday we got a woman that we have never been served by before,I ask for my food served a certain way a garlic pizza bread with mushrooms on one side she told me point blank NO they had no time to FAFF on ! It’s never been a problem before she was very rude ! So I got my children and walked out .. my partner then rang to make a complaint and she answered the phone , again very degrading she said don’t be silly come back and I will give you your pizza how you want it.. we refused , Ive never been spoke to so rudely in a place to eat and never walked out of anywhere. I wouldn’t care as much but it’s not like she was making the food! So ended up in Pizza Hut.. I will return again .. however I will refuse to be served by that woman...

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Aimee09905 . 2019-09-22

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all of the extensive menu is good and the serving people are very good and treat you like friends. i have sampled most of the menu and it is great

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gillybobs1 . 2019-09-02

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We had a family meal with my husband and 8 year old son. The food was freshly prepared and it was lovely. I would definitely eat here again

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paulines519 . 2019-08-16

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ordered clucker plucker chicken £10.99 was more like a starter with 11 chips and didnt come with bbq dip like stated was barley enough for a child.

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Mike S . 2019-06-01

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Food was average, chips pale looking and scabby. Steak was cooked lovely. Kids had refillable drinks so bonus. We ordered sides and sauces and the pots were a complete joke, for the price.

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holidaymuchneeded . 2019-02-16

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We eat regularly here and find it great value for money. Thursday steak night is exceptional as too are the staff.

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Marion T . 2019-02-11

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Went today for dinner for the first time with my boyfriend because I've lived really close to the resturant but because im extremely picky I'm skeptical of menus, the staff were friendly and approachable, the food was amazing and the menu was HUGE (only bad note was the garlic bread I got was a little soggy but it can't always be helped)

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KDRRH . 2019-01-16

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3.5

10 Opinions

location-iconInshops Centre, Dundas Shopping Mall
British
outdoor_seating_152155takeaway_152155delivery_152155

I had Lasagne and Chips and it was bloody gorgeous, big portion aswell, washed down with a mug of tea 😋😊,I'll definitely be back .

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3.4

63 Opinions

location-icon22-24 Kings Rd
British
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Says open just been round the back and front not opened false advertisement also phoned and no ans not very good

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3.6

347 Opinions

location-iconLow Lane, Middlesbrough TS17 9LW England
British
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We had an amazing meal tonight with all the staff wishing us a happy anniversary for our 1st anniversary in 3 weeks time. The staff here are amazing. All so kind and thoughtful and willing to help Thankyou all so much.

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3.8

593 Opinions

location-icon4 Southfield Road
British
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Me and my friend visited the Dickens Inn pub for lunch. We are students at Teeside University and regularly visited the Dickens.  We were greeted at the bar by a man called Mario that seemed to have a nice attitude and welcoming but that very quickly turned.  We ordered our food at 12:20. I ordered a ham and cheese panini and my friend ordered a chicken wrap. As we are student we only get 1 hour dinner break but usually we have more than enough time to eat. We waited patiently till 12:45 I then went to the bar and asked where the food was. The staff member Mario then rushed off and came out and shouted from a far distance “2 secs!” I then went back outside to my friend. It then got to 12:55 and we decided there wasn’t going to be enough time to eat and get to my next lecture which was at 1300pm. We then went to the bar and requested a refund as food shouldn’t take this long as it is a pub on campus I would’ve hoped food would be delivered in a more timely manner. The staff member (Mario) shouted from a distance again shouting “Oi, girls” we looked round in shock we had just been called out so rudely as he had the food in his hands but by this time it was too late, we explained to him we didn’t have time to eat it, he then turned around and walked back into the kitchen with our food. Mario then started slamming objects down shouting to his colleague that we wanted a refund in anger which made me and my friend quite frightened and uncomfortable when he did this.  He then started waving his arms in the air making us feel scared. His colleague then came round the bar and gave me and my friend a refund in cash however I paid on card but didn’t get given the option for a refund via card. A scary and belittling experience for two young students.

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3.3

4470 Opinions

location-iconCambridge Rd
British
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Rude manager. Called to check for milkshakes and told us to come over. After we came over she said the machine just broke and was rude on top of all. Absolutely pathetic. She needs coaching on how to be a manager no customer experience what so ever.