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Nº 175 in 182 in Adur

Nº 7 of 7 Chinese in Adur

Score
OpinionsNoteTripAdvisor-1.0

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We don't have a chinese take away often but we had saved enough up to have a treat. This is our go to as have always had nice hot good tasting food. We are wondering if it has changed hands as the one last night was awful the barbeque spare ribs were in a wishy washy tasteless greasy sauce. The ribs were greasy no flavour and all fat. The noodles were cold and running grease. The lemon chicken can only be described as rank they swimming in a greasy sauce and as you cut the chicken all yew could see was an undercooked meat. The prawn crackers were hard and greasy. We did phone and they said they would send another out we couldn't even think of that asked for a full refund which we are waiting on and wont be using them again.

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We ordered food for delivery about 5pm and were informed it would be delivered by 6:15pm. I thought this was a long time but made allowances because it was a Saturday. When the food hadn't arrived an hour and a half later I tried calling the shop. Tge first few time I got a busy tone, the it connected and a recorded messaged informed me the person I was calling knew I was waiting, after waiting paitently for several minutes, they hung up without talking to me I then had to go through the whole process of trying to get through again. When my call was finally taken I was informed my order was on its way and would be five minutes, no apology ir explanation given. When the food finally arrived at 10 minutes to 7 it was cold. Jades Garden is a 3 to 4 minute drive from our house so goodness knows how it took so long to be delivered that it was cold. The order came to nearly £60 so it's a disgrace to be served cold congealed food.