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4.0

Based on 5 opinions finded in 1 websites

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Nº 357 in 519 in South Somerset

Score
OpinionsNoteTripAdvisor54.0

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Visiting the cafe on weds 16th November, we had attended the Poppins play group, and I had my little one in tow. Just before the group ended I popped over to the cafe and spoke to a lovely young lady who kindly reserved the table i requested for lunch. My son has sensory issues so I specifically requested a table next to the window and the lego table. As we arrived, I found that the reserved sign had been removed and other customers were sitting at the table. I spoke to another female member of staff and she informs that she removed the reserved sign and seated other people at the table. When I asked why she had done this and what could she do to rectify the situation, she shrugged and informed me it was not her problem. As there were no other tables free, we had to leave. One very upset little boy, with no lunch and couldn't understand why we had to leave. I have worked in hospitality over 12 years and wouldn't dream of speaking to a customer in such a manner. Shocking service from this individual. Would never return again.