Best Western Shrubbery Hotel in South Somerset

A bit dated but adequate, dog friendly which was main reason for booking, we stayed one night had breakfast, room has creaking floor boards the radiator made a noise when walking past it. The duvet was very thin. Food was fine but why have a machine for coffee or tea, as usual health a safety means scummy tepid water. We were out for dinner came back after 12 and the key card would not work, had to wait for night porter.

A part the supreme service, the breakfast is very high quality!!

Use as meeting place for Carnival activities

Excellent service but the gentleman and the slightly older lady. They were both very professional helpful and friendly. Thank you

Absolutely stunning hotel. Thoroughly enjoyed our overnight stay here. Upon arrival, check in was very smooth, and we were directed to our room, our room was BEAUTIFUL, gorgeous high ceilings and decorated in calming sage green and neutrals, the bathroom was modern with a lovely walk in shower. Very tasteful room decor, felt very homely and relaxed as soon as we opened the door, it was an instant wow. Extremely comfortable bed and pillows, black out blinds and curtains, and a separate electric heater as well as radiator in the room. Great sized wardrobes and a lot of drawer space, a lovely dressing table with large mirror and tea and coffee making facilities in the room. Our kettle was unable to be used, but this was communicated with reception, and the very helpful girl working on reception brought up a new kettle within 5 minutes. Wonderful service. We were here for a 50th birthday party which was wonderful, the hotel has many beautiful rooms and the bar was close and well stocked, and all service with a smile. The staff worked very hard and nothing was too much trouble, I am coeliac and was provided a gluten free buffet plate. The breakfast in the morning was fresh and delicious, gluten free toast with scrambled eggs and mushrooms, lovely. And as much fruit and coffee as you could wish for. We would most definitely return to this hotel and are planning another trip here for a relaxing weekend break as we also have family who live in Ilminster. This was the first time visiting this hotel and it is truly wonderful. All staff are excellent, it is very warm, inviting, friendly and very clean. Thank you so much for all of your hard work and effort!

New Years Eve stayed the night great food

Sunday lunch review only!! The staff here are adorable! Thank you all for fitting us in last minute for Sunday lunch despite there being a huge function the same day. The food was lovely - we had one meat option and one veggie - both were tasty and generous. Special mention for the very tasty cauliflower cheese. Very chilled and relaxed atmosphere with a friendly vibe - and everyone was so kind to our little dog!! Lots of cosy places to curl up with a pint, too! Had a lovely afternoon, thank you! We will be back for drinks and food again!

arranged a weekend stay for 37 people. Very helpful staff especially Sandra. Many rooms had been refurbished and very clean. Had a very happy. Food excellent and drink prices reasonable. A very happy experience.

Sure, let’s ramp up the humor! What can I say about this fantastic hotel? We’re here for our beautiful friends’ wedding, and boy, did we hit the jackpot! This place is like a palace—seriously, Cinderella would be jealous. The staff? Total rockstars. They’ve been keeping me well-stocked with ice because apparently, I’m the queen of ice and pomegranates! Every time they see me, they just laugh and hand me another bucket. I think I’m their favorite ice-hoarder! I booked a twin bedroom and asked if they could push the beds together. They were like, “Nice try, but no.” But then, bam! They upgraded me to a double room with an epic view. I felt like I won the hotel lottery! The value for money is unbeatable. My partner and I are over the moon, like we’re doing the happy dance in our room. Thank you, team, for treating us like royalty. Huge shoutout to Sandra—you fabulous. Thanks for the upgrade; you’re a diamond, a gem, a shining star! We’ll be back,

Wedding breakfast guest. A plate of recovery. And a blushing bride

Enjoyed our stay large bedroom and exceptionally comfortable bed. In places the interior could do with a bit of a paint.The staff that we met were very polite. Didn't have a evening meal there as the menu seamed rather limited. Also the breakfast was rather disappointing.

Hotel itself is in a good location with good food and a decent drink selection. The room was clean and modern however the water pressure is extremely poor as seen in the video. This was on full and barely a trickle with the thermostat set at 38. If you're looking at staying here avoid room 3!

Great room...no 7... friendly helpful staff .. excellent food ..drinks well priced for hotel ..nice garden..good location 5 minutes walk to town

I am staying here in room 16 for a few nights.Very clean and a good view. But I wanted to leave a review Because Chris and the team went above and beyond for me. Only something small to make my stay better. And if I'm honest I think it's the little things that mean a lot.. i would happily stay here again if in the area.... Nice tartare

Stayed here lots of times and in lots of rooms, my room was looking a bit tired this time apart from the bathroom which was modern and new looking, even cobwebs on ceiling and I had to ask for room to be serviced even though it was meant to be every other day, as definitely needed the biscuits and tea replenishing 😋. Staff and food in restaurant were excellent as ate there 3 times and breakfast poached eggs were lovely too.