Lakeside Tea Chalet in Eastbourne

I go there regularly for lunch. Staff always cheerful and helpful. Food well cooked,much better than some supermarket cafes!. Cafe kept clean and tidy with staff constantly sweeping and cleaning tables

I wanted to buy ice cream. I asked the young man how much soft ice cream in a cone cost. He didn’t know but found out on the till, he mumbled the cost. I decided to buy 2, as I wasn’t sure what the cost was I gave him a £20. He looked gormless as he stared at the till, I asked him if he was ok. Another person helped him with the till and then he appeared with my change he threw it down on the side without any communication or customer service. He then sneezed over everything and without cleaning his hands or where he sneezed he carried on with the next customer. I realise that he was young but no customer service skills and certainly no health and hygiene knowledge.

Just popped in for a KitKat bar. Charged £1.50 for the privilege. Shame as the cafe is in a popular position in the park. Need I say anymore.

Often used to meet people due to the central location and the choice - drinks only, drink and something sweet, brunch or lunch depending on the day.

Cold. and unwelcoming. Was not busy, and I get heatibg costs are high but it was about 3 degrees in here. Thought I might get a breakfast but nothing inspired me in the slightest. Had a tea (the paper cup collapsed and I spilt some, I was handed a face cloth by the disinterested till person. I bought some sort of cake/biscuit that whem I got back to car, found the bag was damp (paper inside) and it was almost frozen - probably with overnight temperatures. £4.80 wasn’t bad for tea/cake/Fanta but sign said cash under £5 (they didn’t quibble on this) I don’t think the serving girl wanted to be there - who can blame her- it’s cold, damp and unwelcoming.

The coffee in this cafe is the worst in the whole of Eastbourne! It has so much potential to be a fabulous cafe in a lovely location but it appears that the owners are only interested in making a quick buck. My advice would be to give it a refurb, buy decent produce, employ decent staff and you would have a gold mine.

Really let down by the service and the product. The ice creams are over priced and tiny. The customer service isn’t good either. Go elsewhere. Don’t recommend

After reading so many bad reviews, I was expecting the worst! But we were pleasantly surprised. We had scampi and chips and ham filled omelette with chips, both with accompanying salad, and a bottle of pepsi, all for just over £14. The food was lovely, we were served quickly and staff were friendly and polite. Admittedly the floor could have done with a sweep and the tables could have been cleared and wiped down a little quicker, but nothing to really complain about.

Well what can I say don’t bother unless you want to be ripped off..staff are rude and ignorant they sell cheap items for quality prices…horrendous little place avoid at all costs

My daughter was with friends at the park some of them bought ice-cream. It was hot and she didn't have money and forgot her water bottle. She asked for water and was told it would cost 10p. She said she had money so was sent away to go thirsty. Shocking behaviour, what is the world coming to when you can not be given a glass of water. She did buy ice-cream the week before but won't be buying any again.

Poor customer service, very over priced and a ridiculously stupid pricing system. I Wanted a Mr whippy cone for a toddler, so asked for the ice cream in a pot to feed him and a cone on the side so he could feed himself. They said yeah thats fine but had to charge £1 more to have the cone separate!! Also didn't want a flake, just a plain mr whippy but was told you have to pay for the flake whether you want it or not. Wanted 2 kids cones, one of them wanted it in a waffle cone instead of the normal one and for that I had to pay £2.20 on top of the ice cream for the cone!! Really, really not worth the money, AVOID!!!

Don't bother, plain and simple. £4.30 for a cheese toastie that comes in a polystyrene box, and they can't even manage to put the onion evenly in the sandwich. All the cheese leaks out onto the box, so is wasted. Staff are rude and unhelpful, esp the old woman, and outside ta les are covered in bird s**t and never cleaned. Queues often horrendous (god knows why, probably because the only speed the staff know is slow and stop). So many nicer, cleaner, cheaper, friendlier places. If you want to come to the park, bring a picnic or go somewhere else. This place is privately leased from the Eastbourne Council. Shame on whoever leases it, for their greed, esp given the appalling service and prices, and SHAME on Eastbourne Borough Council for not insisting on better standards. This place makes a mockery of the beautiful park it is situated in.

Fantastic place to visit with gardens. Wildlife pond. Play park. Sports. With a fantastic cafe called lakeside tea chalet.. Fantastic staff. Prices. Quality of food. Ice reams to die for fantastic flavours.. Could not fault anything about this super cafe and the staff that run it.. Come up and enjoy the fun

There's quite a large array of choices in ice cream flavours, Favourite is greek yog and honey plus the usual standard ices. All available during the lockdown. There are more smiles from staff than there were.!

just getting take away as covid but many customer here. don't feel staff much rude but friendly enough. price of coffee is acceptable.

El café obviamente estaba restringido debido a covid. No hay mesas disponibles y un menú restringido. Solo queríamos café y pastel y encontramos un banco junto al lago para sentarnos. El café estaba bueno y caliente. Pastel de chocolate bien. No es barato, pero es bueno ver que el café funciona bajo las dificultades actuales. ¡La buena noticia es que los baños contiguos estaban súper limpios!

Durante mi visita al café sentado cerca de las ventanas en la parte de atrás, el personal vino y limpió con spray las ventanas que trepaban detrás del aerosol de mi asiento que iba a mi té y a la comida de las personas. Mr Muscle spray que se estaba usando y no se debe rociar cerca de los alimentos, ya que este es un problema de salud y seguridad. ¡También tengo una enfermedad pulmonar y tuve que taparme la boca cuando me dijeron que me negaba a sentarme en otra mesa!

Venimos aquí regularmente para usar el parque principalmente, pero generalmente nos detenemos para tomar una bebida caliente y un helado en la caminata.Cada vez que venimos aquí, generalmente hay una gran cantidad de personas fumando en la entrada principal y en la puerta, lo que es muy desagradable, especialmente con los niños pequeños. Los avisos indican que no hay patinaje ni bicicletas, pero ¿está bien fumar en un área cerrada? Supongo que el propietario no quiere ofender a los clientes habituales que beben y fuman allí a diario. . . . o tal vez fuma también.El café en sí es anticuado y tiene mucho potencial.No comería allí personalmente. . . pero está bien para un helado rápido. . .

Es una pena porque está en una excelente ubicación con el lago, etc. Pero es muy caro, el lugar está muy sucio por dentro y por fuera. El personal siempre ha sido bastante grosero cuando he estado, especialmente cuando devuelvo la comida que me han servido, lo que tengo que hacer la mayor parte del tiempo debido a la grasa, el frío y las huellas dactilares que he tenido antes. Tiene mucho potencial para ser muy agradable, pero va cuesta abajo: (

Great staff, so polite, food is great and postions are good! Clean and tidy cafe, well looked after.

Visited this tea chalet several times and have tried various coffees and not enjoyed them, some are so weak you couldn't be sure it was even coffee. I tried the "fresh bean" coffee for an extra 50p this was also weak and warm and lacked flavour.

Decidimos ir a la cafetería de té por cuatro cafés. Un muchacho joven estaba sirviendo, nos hizo un té cuando lo detuvimos y dijo que queríamos 4 cafés, no té. 3 cuppa chinos y 1 plana blanca. Los chinos de cuppa parecen estar bien, pero me iban a dar un filtro de café en lugar de un blanco plano. Dije que si no puedes hacerme un blanco plano, tendré cuppa chino en su lugar. Entonces la chica que parecía estar a cargo, dijo agresivamenteÉl es solo un principiante. Dije ok, estoy tomando una taza de chino ya que no quiero un café con filtro. Así que groseramente nos dijo el precio, que le dimos el dinero correcto. Nogracias pero una mirada si las miradas podrían matar! ! !No me gustó su grosería! ! Si él era nuevo, ¿por qué no hacer que el muchacho la siguiera haciendo café para que él pudiera aprender? ¡Ojalá no recoja su grosería! !No volveré a utilizar este salón de té.

i had a medium white coffee, another had a latter - they both gave us stomach ache. either milk was off or the coffee was undisclosed. horrible rest of the day afterwards and felt sick. not what i wanted on bank holiday monday

Té brillante y limpio Chalet, en el corazón de Hampden Park. El amable personal amable, que hace todo lo posible para ayudarle. Sí, el personal es joven, pero es maravilloso que los propietarios les den la oportunidad de trabajar a los jóvenes de nuestra comunidad. Veo que alguien se quejó de los 5 gastos mínimos en tarjetas, esto es bastante común en muchos lugares e incluso las estaciones de servicio indican un mínimo de 5 litros de combustible. Me gustaría agradecer a todo el personal del Tea Chalet por ser siempre amable, amigable y servicial. El café y los batidos son fabulosos (especialmente el café).

The tea and coffee are hot and taste as they should .The food is better than you might expect.. Add this to a walk round the woods and lake and you have a very pleasant couple of hours.

Vengo aquí con mi compañero regularmente, el personal es encantador y muy amable y la comida es excelente. Nada es demasiado para el personal.

This place gets very crowded on sunny days, especially in the afternoon, and in particular on Saturdays and Sundays. It is not open during the winter months but is a seasonal café. The chips are somewhat overpriced for the size of the portions. The range of cakes and biscuits is rather limited and all pre-packed in cellophane. Cheap & cheerful probably sums it up.

I have been a customer for over 3yrs now and the service,quality of the food is very good the staff are very polite and go above and beyond to help where needed. Why do people find the need to SLATE people who support the family's around them . The Owner is very supportive and a good person. It is good to have young staff working through out a very busy seasonal site like this

Came for breakfast on a Saturday morning. Not overly busy. Run by teenagers. Ordered a big breakfast with drink for 10.60. My friend ordered a no.2 breakfast with drink for 8.50.

Just stopped for coffee its such a shame in a nice location in this day and age a poor quality cafe serving poor quality items. The guy behind the counter was cold, rude and not welcoming at all. The place is drab and very old fashioned. This could be so nice but alas has been resigned to the 1980’s....

Fantastic location, found staff to be very helpful and friendly, food was way above your usual cafe standard, we shall return!

What a great location & what an opportunity

This place is disgusting. Popped in here first to see what ice creams they had and surprise surprise they only stocked the expensive ones. Thought it looked messy inside. Came back as thought would give a second chance and nothing had changed in an hour and there is more staff in here than customers. Avoid!!

Good in as much as its in the middle of the park. The tea tasted stewed and the food not very appetizing. I wouldn't go out of my way to use the chalet but if I am in the park and need a snack it's OK but only OK.

Great place to sit and watch the World go by ! Good view of Lake full of wildlife. Dogs ok outside. Close to playing fields with Football and Rugby nearby.

Took our dog and therefore sat outside.

Good reasonable priced food with fair staff.

My mother and I stopped here when meeting up with family before heading off round the Park, we only had hot drinks and a juice each for the children and seem to be an inconvenience to the staff. Felt we should have left It, the staff had obviously had along day and wanted to get home.

Visiting Eastbourne for a wedding at nearby church Searched for local cafe and this was recommended Toasted sandwiches were good and my son enjoyed his hot dog and he is quite fussy

A great refuge when weather turns bad, nice friendly atmosphere but prices are more than a little scary given what you get. This place was closed when i was a child so its still nice to see it open

This cafe has a nice atmosphere but is too pricy for what you get. The cappuccinos we ordered tasted like instant coffee.

The cafe has improved since my childhood. I only had a coffee but it was ground coffee rather than filter. The ice cream looked nice and there was a reasonable range of food (burgers, chips, breakfasts ect.) It was open on a Sunday and takes card (£5 minimum) with acceptable prices.

Went for the cream tea special that was very nice the only downside was the scones were a bit stale, probably from the day before. Other wise you get a choice of jams, lovely cream and some strawberries on the side.

I visited the cafe this recently and it was very clean and today. The cafe staff a very friendly and polite and always willing to go the extra mile to serve you.

I can remember this place from years ago when we visited Eastbourne on holiday and I was a child. Of course there are new owners now and the place has changed. It is nice to be able to get refreshments after a stroll around the lake and the woods.

The coffee was nearly cold after my friend had waited at the counter to be served. The only thing I could eat being diabetic was a biscuit. They don't do scones or T-cakes or fruit buns which I could eat.

Visited this cafe today and couldn't believe I've just discovered this place, will definitely be returning!!! Had a lovely family day out and came across this lovely cafe, had a lovely lunch, what made it even more awesome was the staff as they can't do enough for you. Food was very tasty and prices are very good, well what can I say about the ice cream it's just to die for, so many flavours to choose from. Thanks to the staff at this cafe for making our day a pleasant one.

This café used to be a joke; absolutely filthy floors, tables etc. It appears new owners have taken it on and the difference is remarkable. Food is simple and basic and a little pricey but the situation is nice (opposite the park lake) and the atmosphere is good. Well done!

My husband and I recently discovered this place and often pop in here after walking in Hampden Park. The staff are friendly and welcoming and the food is great and well priced. There is seating inside and out and the place is spotlessly clean.

My grandchildren and I come here frequently for coffee and ice cream whatever the weather. The staff are always polite and helpful and the place spotlessly clean. Ideal for an inexpensive treat for the children whilst visiting the park.

My meal was freshly cooked whilst I waited, very friendly staff,really clean and tidy, would definitely recommend the fish and chips!!

Been to this restaurant most of my teen life and I fully enjoy coming here friendly workers and very kind place to be . good food and gorgeous icecreams clean and very hygienic would recommend it to friends and family

very welcoming and polite staff allways willing to help , the food is reasonable priced and impeccable , the cafe is very clean and tidy and has had a great makeover and improving all the time , impeccable value for money every family member will enjoy the scenic views , they have plenty for the kiddies to keep active , over all impeccable service , they have all sorts of flavoured ice cream excellent value for money

This is a great cafe all the staff are friendly prices are good. Its suited to all ages would recommend to everyone

Expensive for what it is on a normal day, but I can handle that with the nice surrounding.

Only food experience was the flavoured scoop ice-creams and can only say that they were the poorest I and my relative had ever had. They were gritty and the texture could only be described as like licking wet sand. The poor quality was mentioned to the staff who were polite and said they would try it. Such a shame as they were expensive and an unpleasant end to a pleasant day.

Everything from the food right down to the service is impeccable! The staff are friendly and polite. The restaurant area itself has recently undergone a makeover- so I was told, it looks lovely very comfortable and inviting!