Laing's Coffee Shop in Carlisle

Sunday Lunch was really good. Booked a table, but was placed on a table just in the extension so the thoroughfare between the main part and the extension which isn't a great table and the whole place felt cold. Went with elderly parents and the younger generation but we were all cold, which is something I have experienced before here, as I have frequented this location on various occasions. It would be a more enjoyable experience if it was a bit more warm and cosy. Next time when I book I will request a table in the main part.

Appalling service. Waited 30 minutes and still didn’t get to order a drink or food despite asking waitress who was rude and said she would come back. She didn’t return. Won’t be back

Stopped for breakfast on way home after holiday. Food was delicious and good value for money. Lots of space to sit which was great with our two dogs and well stocked shop onsite too Nice little find and would definitely go back.

Good coffee and lovely food especially the baked goods but the service really lets this place down. Waited almost an hour for order to be taken on last visit. Staff are lovely but definitely not trained on how to serve. Look after your staff and train them properly!

We were a Group of ladies who had a beautiful afternoon tea. It was all home made fayre, nicely served on a little wooden tray and more than enough food to serve the biggest appetite. More brought home than eaten. Highly recommend.

Have visited a few times now, food is average at best, quiche was more like scrambled egg in pastry. Waited almost half an hour before drinks and food was served, on what was not a very busy day. Ladies toilets need a good clean. Staff very friendly, although one in particular is extremely loud when walking about and taking orders!

Waited over 40 minutes for our drinks. Got served cakes on extremely chipped and broken plates. Waitresses were lovely just slow service. Coffee tasted burnt. Cake was very bang average.

Good value for money and Food was amazing. Service could do with being better, no check backs to see if we were ok or wanted any more drinks. See that tables were not being wiped down.

Visited with my elderly mum. The carpark is a fair size but only has two disabled spaces so we were quite a way from the door. The place was quite busy but we found a table quite quickly. There is a good selection of food both hot meals and sandwiches/ toasties etc. I had the jacket potato with Coronation chicken. It came with a dressed side salad and coleslaw and it was very nice. A proper baked potato, not microwaved and crispy. It wasn’t too massive either. Unfortunately my mum ordered the Brie and bacon quiche which was not good at all. The quiche was stone cold, tough pastry and full of salty bacon with no cheese taste and hardly any fluffy egg. It was more akin to a bacon and egg pie. My mum had to leave this and take it home for the dog. Judging by how busy the place gets it must be popular and it wasn’t pricey but I don’t think I’ll go back. P.s. by the till the cake fridge did have some very tasty looking cakes and tray bakes which could also be taken out.

Very popular coffee/lunch spot. We were at the caravan business next door so stumbled across Laings by chance the first time, enjoyed it so much we went back the second time by choice. Unless you book be prepared to wait for a table over the lunch period as is gets busy. All the food we had was tasty and very good value for money.

Really enjoyed this. We were a party of 7 and all enjoyed it. Would recommend the fish finger sandwich. Service very good. It was busy so I would book.

We visited early in the morning around 9.30, cold wet miserable day, we have been before. On entering the place was empty except for 2 people, We were asked, Good Morning can I help, table for 2 please. We were asked, oh have you booked? Erm no. Although it gets quite busy late morning and lunch time as we noticed last visit. We found this funny, but the thing that gets us is how loud and condescending the lady who we think is the Manager speaks to people. ,like she is doing us a favour, it’s very off putting and not the first time. The staff are lovely polite and helpful, so we let it pass, the service is good the food is average nothing special except the cakes which are yummy. This lady doesn’t put us off going but certainly needs taught people skills.

Queued to get a table for quite a while. After 35 minutes nobody had been with menus so had to go to counter just to order 3 coffees. After a further wait of 20 minutes our coffees arrived. The iced latte was like milk so had to order 2 expressos to get the taste of coffee in the latte! We then waited another 15 minutes for the expressos !! For our 3 coffees we waited a total of 1 hour 50 minutes! Avoid !

I have been here many times and generally enjoyed every aspect of the visits. However, recently, the service has been gradually getting worse. On our recent visit we booked for 12.30 and arrived on time and were shown to our table. 56 minutes later the meals arrived! At no time in those minutes did any member of staff come to tell us there was a delay. When the meals eventually did arrive, there was only one word from the waitress. "Enjoy". The location is good as is the food, but it seems that the emphasis is on making more money by cramming in more customers rather than showing respect to them. The attitude of the owners/managers needs to change. The service can only be described as appalling.

Went with friends for lunch. Ordered cheese and onion quiche with a side of chips. I was expecting a slice of creamy, cheesy, quiche. What came was a deep, round pie style 'quiche' which was hot - I wasn't offered a choice of hot or cold. That in itself was not an issue if the quiche had been nice. But it had not only been microwaved so the pastry was soft but there was no cheesy flavour and had a texture of baked egg - in fact there were large lumps of egg white in it where it hadn't been whisked enough. A quiche in my opinion and baking experience should be well beaten, with cream and a strong enough cheese that you can taste it, and a soft texture. I have had food here before and it was nice but this was SO disappointing. I left over half of it owing to the texture and lack of flavour. I didn't complain at the time as I had tried almost half of it - but come on Laings - go in the summer to Hutton In The Forest tearoom and see what a real quiche should be like - blooming lovely. For the record - the chips were great and the side salad with a balsamic dressing was lovely.

Great restaurant/cafe just off the motorway but no traffic noise. We stopped for a light lunch and despite being very busy were given a table. Coffee was excellent. The menu is extensive including Sunday roast which looked plentiful and fresh. Big plus is that it is dog friendly and our pooch slept under the table. Staff were friendly if a bit rushed. Decor was barn like, clean and tidy. Def will make a return visit with a bigger family group.

I wrote a negative review some time ago but since then we have visited twice. What a complete change. The staff were lovely on both occasions and the food/drink was too. Definitely worth a visit.

Went for coffee and cakes. Toasted tea cake was burnt. Strawberry tart very disappointing. The cream was off. Took the strawberry tart back but they still charged us!! We visit 2-3 times a week so will be a long time until we return.

Visited this morning with my daughter, she had full English, I had American pancakes. Absolutely perfect, service was good and quick , and a nice buzz in the restaurant, food was tasty and hot . My daughter is going to visit again with her elderly friend for coffee as the traybakes looked amazing at the counter

Went for a late lunch as i know it can be busy. Plenty of available tables and order taken quickly. Food arrived soon after ordering which was good however it took the waitress over 30 mins to remove our used plates and only did so when I caught her attention. Ordered coffee and cake but again it took almost 30 mins to make 2 lattes and plate 2 slices of cake despite there only being a few people dining. Waitresses were slow and too busy talking to each other to take any notice of their customers, very disappointed, won’t be rushing back. Food was only average to be honest but quite pricey for what it was

Slowest service I’ve ever had….. an hour wait!!!! Over priced warmed up chicken in the club sandwich.

Absolute chaos today 40 minute wait for food it was bedlam short staffed full restaurant but still they let people sit down knowing they couldn’t cope with the people that were allready in time to look elsewhere for a less chaotic place

Very disappointing, shown to our seats waited a good 10min for the waitress to come back to take our order then another 40mins for food to arrive, my lunch was very disappointing I ordered katsu chicken curry fries the curry was definitely not katsu it tasted like a cheap chip shop curry

Exceedingly poor planning and service. Booked a table for Father’s Day with my 2 month old daughter and partner. After battling to be shown to our seat - literally ignored by a staff member - our order was then taken after 30 minutes of waiting despite being told “I’ll be back in two”. The waitresses were few and far between and not easily visible to attract attention. We were then advised that there would be “at least an hour” wait. Clearly under staffed and lacked the capacity to fulfil their orders. A shame as this was previously a great establishment but my recommendation is to avoid on any day where it is likely to be a little busier than normal.

Stumbled upon this place as was visiting a business next door. Firstly they are dog friendly, the member of staff we had couldn't have been more helpful. Our daughter wanted fries before fries were able to be ordered but they gladly accommodated. Pricing was as would be expected. A little gem in our opinion.

I have just had Sunday Lunch here today I have just been reading some of the comments so now its time for mine.I would like to make this a posative one ! If i could give my sunday luch 12 out of 10 i would it was Lush Lush Lush.The beef was melt in the mouth mash roast and all the veg spot on compliments to the chef. It was just commong to end of lunch service i was seated with out a problem given menu without a problem order taken and drink arrived with in mins I have worked in the industry and dealing with the moaning public has never been easy.Sometimes they just moan for moans sake What they dont realise is that good food takes time,i for 1 will be back thank you and well done.

I would rate it 0 if possible as it is extremely unorganised and over priced. There is not enough staff and the staff that are working choose to stand around the counter gossiping rather than seating customers. My drinks sat there for 10 minutes before I got them they came stone cold when I asked for a replacement a young lady that had short brown/blonde hair with glasses rolled her eyes and took them away without apologising. Food came 40 minutes later, it wasn’t very warm but was okay. I got a jacket potato which was hard in the middle so I left most of my food. My friends didn’t complain about their food but said it could of been hotter. The one we think is the owner and daughter are very rude and abrupt to there staff. The short one we believe to be the owner came to the counter when it was noticeably busy and asked for a drink for herself then walked off without offering any help. The one we think is the daughter who is tall and who we seen coming from the pink building came over and was shouting about the list of drinks that was on the counter. She then went behind the bar and took over telling the young lass behind the bar to move and do something else. This place isn’t professional at all a lot of improvements from management need to be made to make it less chaotic as all the girls do is complain. We explained at the counter about the issue with the drinks and food but no notice was made to my comment and was charged full price with no apology off them. Would definitely not recommend as service is awful and food isn’t worth the money

Only reviewing due to multiple bad experiences regarding the customer service here. Each time I have been the food has been lovely however on my first visit myself and friends were accused of one of us not paying. After explaining to the staff member she had they argued with me but agreed I did not need to pay for the item. On the 2nd occasion I received a call asking where I was for my booking. The staff member on the phone was rude and when I told them I had doubled checked my message they told me they would have to call me back. I do appreciate when they did call back she apologised however the initial phone call was rude and unprofessional. During my booking today, we found a short white hair in our food. When I told a member of staff the response we got was “oh” and she walked away. There was no offer of replacement, no apology, nothing. Safe to say due to the customer service, I will not be returning anytime soon.

We visited early in the week and it was chaos. A system whereby customers were queuing at the counter at both ends one end to pay and the other end to wait for a table (both queues were very long and merged together blocking the pathway with people on top of one another and staff not knowing who was waiting to pay or who was waiting for a table etc. The place didn’t seem to have enough staff on, none of the staff seemed to have an idea of what they were meant to be doing or who was meant to be doing what. When we were eventually shown to a table that had supposedly been wiped down it hadn’t been wiped down very well with big chunks of crumbs and chocolate left behind on the table amongst the wet cloth marks and food on the chairs yuk. The food when it came was quite nice but it was pennies off £20 for two hot drinks, a baked potato and a soup so it wasn’t exactly cheap or reasonable prices.

Out for lunch with a friend. Great menu choices, the food was delicious and was warm and cosy by the log burner. It was very busy but the staff were very attentative.

Coming back from Scotland we called in here initially for a coffee but upon viewing the menu we opted for some food as well, I had the club sandwich with garlic mayo, skin on chips, coleslaw and salad and my partner had the hummus and falafel wrap with sweet potato fries both were absolutely delicious, we also had coffee and cake , the cake portion was huge and very nice, definitely recommend this place and will be returning very soon

A great experience. The meal was really good, better than any Christmas lunch we have had in Edinburgh. The staff are all very friendly and efficient. We have just moved into the area and have been to Laings a few times already and will continue...

I've visited Laings' cafe several times for breakfast. It's generally inexpensive but okay. Last time I visited with a friend the food was stone cold. Unfortunately my friend was paying on that occasion and when asked how the food was, said it was wonderful -...

We were a party of 15 for Christmas lunch and the service and food were wonderful. Everyone enjoyed their meals and the staff were very attentive. Most of us had never visited before but said that we would now return.

Stopped today for a meal. Wide range of food on offer. The 3 of us had 1 breakfast, 1 soup and sandwich and 1 ploughman's. The only 'complaint' was there was too much on the ploughman's, full pork pie, 3 cheeses and 3 slices of...

The last time I came here was in January and it was amazing however I returned this weekend when back on my holidays and it has totally gone down hill. The food was fine but the service was awful we waited around 30 minutes for...

Been here lots of times and the service is worse every time, such a shame as the food is always lovely. Upon arrival in the counter area a member of staff-lady was shouting at a younger girl saying she needs to ‘stick to her area’....

Super little cafe attached to a garden centre a stones throw from J44 of the M6 and soooo much better than a service station. Service was top notch - staff were all really warm and friendly and greeted us on arrival. Had a coffee which...

Service is a bit lackluster but ok. Food was fine but took a while. Tip- don’t use the TripAdvisor address link to google maps. You will end up in a far away place. We wanted a quick bite of f the M6 but ended up...

We had booked a table which had to be cleared for us. This was done quickly and we were given a menu. It was then that we noticed several tables near to us were waiting to order. About 20 minutes later after stating how long...

This cafe used to be really good but since it has expanded and now has a lot more tables the food quality has gone down. Fries with beef and cheese was barely warm and the bacon in the club sandwich was fatty and only just...

Nice cake, shame about the abysmal service We ordered after not too much of a wait. Cake arrived but no drinks. We had pretty much finished the cake when I asked if we could have our drinks. Another 5 minutes and the drinks arrived. (They...

Had a lunch there a few weeks ago. Service was spot on and cafe nice. Had prawn baguettes which were quite watery and no crisps on the side. Think we made the wrong choice as both had it. Usually fine so will be back but...

Called this morning with 3 others . Although it was very busy the staff member said we could use a reserved table as long as we were aware we would have to exit it in one and a half ours as reserved for 1 pm....

I popped in at 3.45 asked to see a menu so I could order a baguette to take away I was told by a girl long blonde hair that they were closing in ten min and could not serve me I didn't like her tone...

Booked the Christmas menu but although they got my booking and order I wasn't asked for a deposit. Chef was very apologetic and offered us free drinks and a pudding. Great place to eat. Lovely food and polite attentive staff. Very popular place. Nice gift...

We visited today, and the staff and food were lovely. The shop is quirky too. The only reason I have marked this down is because of the cold! Everyone had their coats on, radiators weren’t on, my feet were freezing!!!! We didn’t stop long, in...

We came here for a lovely coffee and really enjoyed the homemade cakes, we had to have seconds. Friendly service.

The service was prompt & very efficient, Food was excellent, definitely giving the impression of being homemade.

Visited laings with my parents we hadn’t booked but they found a table inside for us which was lucky as they seemed extremely busy when we were seated the lady came and brought us some menus after 5 mins the lady had came back and...

Visited laings today with a group of friends who had booked a table in advance. Everybody’s food was really good it has really improved since our last visit. The drinks were really good especially the smoothies me and my friend had and we had been...

Stopped en route from Lancashire to Northumberland, for brunch and to break the journey. Had concerns about service, but it was absolutely fine. Quite a few staff on duty. Really good food - had the smaller 'all day breakfast' option and it was good value...

We've visited here a few times now but only for coffee and cakes. We were in two minds whether to go back after my son took my wife and I for a meal on Father's Day when we had to wait 3/4 of an hour...

The reason I’ve rated so low is from a brilliant place which I normally recommended my first visit since COVID-19 I was saddened to see how the service was abysmal. Ordered 2 Latte’s and watched other tables around us getting served food and drinks b4...

We came for a afternoon out after I’ve just recovered from covid. We walked in and one of the girls that works there asked how many so I replied 2 and a high chair she stated that she only had a table that seats 6...

The upside. Amazing food and accepted the wait due to high volume of customers. The unfortunate downside. Order was written on the table itself which reduced social distancing considerably. I'd have kept my mask on if I'd known. Please ensure social distancing is upheld. Clinical...

Been here a couple of times as it's local to where l live and always had great service. On this occasion it was a slight let down due to the fact it was a hot day and there was wasps everywhere which when you're trying...

Visited with wife and mother-in-law for brunch/lunch. Reasonable food - 2 x all day breakfast and a chicken Caesar salad. Breakfast was lovely; however, it was a chicken salad with some Caesar sauce - inc tomatoes, rocket, cucumber and no anchovies : apparently, ‘that’s the...

First time at laings today and it definitely won’t be our last! Had the most amazing afternoon tea for my grandmas birthday. The staff were so intentive and welcoming from the moment we entered. Amazing selection from sandwiches to mini rolls, savoury pastries, 5 cakes...

Ordered afternoon tea boxes to take home for a special occasion.Absolutely delighted with the contents .All home made quiche sausage rolls cakes scones freshly made and beautifully presented ready to serve to guests .I wouldn’t hesitate to recommend Laings to anyone and will certainly reorder...

Badly organised, bad customer service, expensive, bad food, long waiting times, dont waste your time and money, go else were

I had breakfast here on 5th August. I selected the smaller English breakfast. Service was very good, staff were efficient and friendly and the food was excellent. I will definitely be back.

I booked afternoon tea for my elderly parents, Auntie and Uncle, to celebrate joint birthdays. On the website the price is stated as £14.95 per person, which was fine. The food arrived, which by all accounts was beautiful and all homemade, however the service was...

Arrived in the sunshine looking for a light lunch.What we got was totally perfect service from start to finish! Lovely waiting staff took our order .We sat inside but outside was also available with door open.High standards and observed the food going out quite fabulous....

Called for lunch. Won’t bother again. Service was poor. A very keen staff member tried to take our order 20 seconds after we received the menu and then returned 2 minutes later. It was just about 12 o’clock and items not available on menu. This...

Food ok, shop lovely but service very poor. Booked a table outside but upon arrival they couldn’t find our booking so placed us inside which was fine. Ordered drinks which sat on the bar for a good 5 minutes before getting to us with staff...

What a super place!! Great chilled out atmosphere and the food-WOW!!! Had the best sandwich ever - bacon, brie and cranberry!! The coffee was spot on, strong and smooth! My son had the best time in the kids area, playing in the sand & on...

We're new to the area and it's only a short drive for us. Been maybe three times for a cuppa and a desert and I think the cheese cakes are to die for! My son was up visiting me for Father's Day so he treated...

What a place, absolutely amazing what they have done and accomplished in these difficult times. Wonderful staff and food was the best I've ever had.. Must go..

Me and the family dropped into Laings Cafe for a bite to eat. It was fantastic, lovely staff that really handled the pressure well in these difficult times, they made us feel very safe and relaxed especially with a 10 mth year old and a...

Popped in on way past today and got a fruit scone and a kinder milkshake was absolutely amazing service was fair the staff seemed to handle the pressure well good job team

Visited here with friends. First noticed that most of the cakes are uncovered, not great in the times we are living in for germs etc. The coffee machine made a loud noise the whole time we were there. Service wasn't great, long waits. Toastie was...

Visited yesterday, am. Was given gluten free square bake. Within 40 minutes really I'll, only outside visit in two weeks visit. Service was hurrendous. Spent more time asking for knife, napkins, milk. Order not taken down correct.. quite expensive, but wouldn't have mind had the...

Called into Laings today with my husband for brunch and it was a total shambles we ordered breakfast rolls, I asked for mine with crispy bacon, the waitress said that crispy bacon would be doubtful as it comes how it comes but she would go...

We called into Laing’s for some lunch. After a short wait we were seated at a table which had not been cleaned for some time. As we sat among food that had clearly missed the previous customers mouths we looked around at what seemed to...

Have been to laings many times and never struggled as a coeliac to find something I could eat. Went today for a birthday treat to be told the only thing I could have was a salad by waitress who couldn't care less. Not much if...

Avoid the place terrible service if you can get some. We arrived and seated outside, there was plenty of empty tables. We were given menus then waited half and hour, no body came to take our order. Popped inside to ask regarding ordering and was...

Arrived and provided with menu and told someone would be back to take our order. 20 mins later went inside and told someone would be out immediately. 10 mins later someone passed and we asked to order and she said she would be back. 20...

The service was absolutely awful today at laings. We sat 30 minutes until we were offered drinks. When she finally took out order I asked for my chilli burrito to have cheese in. When it arrived there was no cheese, my chips were cold and...

Should have known not to go as each time I rang to book, they cut me off! Decided today to just call but it’s a long drive. Sign said ‘Wear a mask snd wait.’ I waited outside for 10 minutes! Waitress came out to serve...

The time taken to serve after an order placed is slow, especially when busy. This is a shame as the food provided is generally good. It appears there are insufficient waiting on staff. This is false economy as people will go elsewhere rather than have...

Ordered Coranation Chicken in a wrap .. it was totally disgusting .. bright yellow mush wrapped in lettuce .. I scraped it out of wrap was not one lump/piece of chicken in there .. would not like to think what the contents were.. but definitely...

Lovely setting. Staff really pleasant. OK, those are the positives. The service was totally chaotic. Absolutely no system in place for ordering, paying etc. We had pre booked a table. We managed to catch one of the waitresses' eye after 20 mins. People sitting nearby...

Despite pre bookings, we have always been able to get a coffee and scone. A wood burner adds to the warmth of the welcome. The staff work hard and are welcoming and helpful. Coffee is always hot - very important - and the scones and...

We called in for lunch today with my Mum. She had prebooked and the table was ready even when we arrived a little early. We ordered our food and drinks and the food was absolutely gorgeous. It’s been spruced up a bit since we were...

Wow - the service we received today was excellent. My parents have bad allergies and the server (Paula/Pauline) took her time and explained everything for us. Had she not taken her time we would have inadvertently eaten something that would have made my mum extremely...

Have been a few times but this was our first visit since being refurbished and it is looking very good. The lady who served us was lovely but the service from the kitchen was slow. I wouldn’t mind but our drinks were finished and it...

Great food, service and staff. However, just had two breakfasts, 2 cups of Americano coffee and brought 2 fruit scones home in a bag (no butter/jam)....paid £26.10!!! Very overpriced and not keen to return after paying this much. Disappointing as it was a popular go-to...

Visited with 2 friends on Sunday,amazing service by staff and felt very safe.Can’t forget to mention the amazing cake as well 😋We will be back!

Visited last week for coffee,however we ended up staying and having something lovely to eat.I had BLT and my wife and daughter had open prawn sandwich.All which were delicious.A lovely young girl with a patterned mask served us,very polite and a great sense of humour.We...

Called for coffee and cakes but nearly walked out. Sat outside under shelter area which is quite shabby. The place is obviously in the midst of renovations (and it maybe better to close completely whilst this goes on). One dark haired young female staff member...

So glad to stop here for a quick lunch. Food and service was excellent. Wife had coronation chicken sandwich which was thoroughly enjoyed. I had breakfast bap which again was excellent. Very reasonable prices and clean toilets also. Would have no hesitation in recommending this place

An independent Coffee shop which has the best breakfast in Carlisle. Can’t understand the negative reviews at all. People are far to trigger happy to give one star. Foods always been good and service friendly. I will be back when I’m next up from London.

We haven’t been here since before covid hit so decided to go today. I was disappointed with the new layout of the place, has lost its original charm and welcome feeling. Staff are ok but not very welcoming and one member of staff needs to be shown how to wear a mask correctly, it was barely covering her mouth. My partner had a BLT which was he said was good I ordered Nachos with steak and cheese which wasn’t the best.To drink I ordered Tea, the cup was stained and didn’t look very clean and the tea pot was the same. I’m not sure we will be back in a hurry. Such a shame as we used to love coming here.

Delicious homemade food, and wonderfully decorated surrounds! Definitely a must try and I would definitely recommend. Just a heads up it gets rather busy during lunch time, we arrived around 11.30am and shortly after most tables where filled - maybe a good idea to book if your arriving within the lunch period. Even though it was rather busy the tables are all distanced so this wasn't a problem to us we still felt safe. The staff work hard to make sure everyone is seen to and are happy to help/assist in any way. From what I can see they seem to have all relevant procedures in place and you must wear a mask whilst not seated.

I visited Laing's yesterday with my mum. I feel saddened that people have to write the negativity so here I am with what was a great experience had at Laing's! The food was amazing, we couldn't fault it in any way except the portion size was rather large and we couldn't squeeze in one of their amazing looking cake! The staff were so friendly and helpful it sure was a busy Monday I guess but they still had the time to make we felt welcomed and most of all safe. They have track and trace sheets that are to be filled out in your own time whilst sitting at your table. They have made an excellent job at redecorating the coffee shop out, I felt the whole ambiance was great. I understand some people may be up tight about the current situation with the crisis but lets all be nice to one another and smile behind our masks! We will definitely be back for sure!

We are in a midst of a health crisis and it is places like this that are leading us to a second lockdown. No track and trace. Very busy, clearly understaffed. Random and unclear signage. The space where people queued to pay led to people actually leaning against our table. We left.

I took my sister and mum here last week and what a lovely experience we had. Staff were very friendly, attentive and all wearing face masks which was good to see. There was a little bit of a wait for the food but this was to be expected as they were incredibly busy and were taking people's details for track and trace. When the food came it was delicious, I had the Chicken Goujons and the others had baguettes which came with a side salad. We will definitely be back very soon.

After normally having an amazing experience at Laings I was very disappointed today. There was a confusion with my order to begin with which meant my food didn’t come with my partners food, I excepted that miscommunication can happen and just asked that my food come as quickly as it can. The lady said it would be no longer than 5 minutes. After 25 minutes my food had still not came to which I asked someone to check on it and they hadn’t even begun to cook it. At this point I told them to leave it as we had been in the restaurant for over 1 hour and I went home having not ate. The most annoying part was how hard it was to get someone’s attention to explain what had happened and by the time I caught staffs attention it was far too late to fix.

Visited last week. Extremely concerned no names taken. Used paper menu given. No signs for entrance or exit. 40 minute wait to take order. Service very poor the you have to go up to the counter to pay.A lot of elderly and vulnerable people use this place I think they should be very worried. I won’t be back