Laduree in Kensington and Chelsea

El personal es incompetente sin concepto de servicio al cliente. Macaron de café frío era encantador. Los inodoros son asquerosos, por lo que ha sido clasificado con una estrella. Le dijo a un miembro del personal que no mostró ninguna preocupación aparte de decir que había sido reportado. No hay papel higiénico o tiene toallas de agua en el suelo puede ser orina.

I love this shop. Everything tastes as good as it looks. The cool thing is that now I can order it online and have it delivered. Of course, ordering in store is a real treat.

Hayatınızda burdan daha iyi makaronu sadece Paris şubesinde yiyebilirsiniz. Her çeşidini deneyin mutlaka. Özellikle kahveli olanını mutlaka deneyin.

First visit to this elegant coffee shop and it did not disappoint. Luxury on the terrace at Covent Garden and will definitely return !!

Great choice of macaroon flavours & cakes absolutely heaven for my daughters and Mrs. Will be back after lockdown.

The scone is as small as the macaroon. The smallest afternoon tea set in London. Disappointed with the serving.

This was an emergency solution for the Valentines Day celebration that was supposed to take place at Godiva Cafe at Harrods (same location). Unfortunately, the Godiva place @ Harrods has now been closed (!). So we had to check other options and Laduree was on the ground floor with a few free tables waiting for us It was a long wait and we were ignored for good 10 min before one of the floor staff members (the team of 8 as counted while waiting) decided to offer us a table. The tables were situated very close to each other and very low (short) when considered in the context of the normal adult size of the body. I felt like being back at a nursery with mini chairs for toddlers (?). The selection of cakes and ice-creams was decent. The display of all sweets was exceptionally beautiful together with fancy boxes to be used for bigger orders. I enjoyed my chosen sweet treats but my husband was not happy as his dessert was a bit overflowing with whipped cream. The service team was slow, their knowledge of the menu was low, they misinterpreted simple things which was an absolutely unnecessary waste of time. I lookef up the history of the place and it sounded impressive. Taking into account the location and the historical information I expected to see and experience something more professional. I might give it a go when I go to France just to see if there is any difference. Sadly, there is going to be no visit number two.

We booked this treat as a special occasion. The decor is very “ instagram” When we arrived we had to ask a waitress and tell them we had a booking as they did not approach us, which maybe because they are used to tourists loitering around. We were seated very close to a older gentleman and his very young “ now “ girlfriend. Which was a bit awkward, as it was like we were sharing our lunch with them on their date... Our Bookatable set meal menu was already waiting for us on the table the waitress asked what would we like to drink and we said the drink that’s included in the deal. Now that was a delicious sparking wine. Now myself and my friend love to lunch and people watch, with a variety of customers it was great. The food was ok nothing special but it was a meal deal for £39 each so I wasn’t expecting a explosion of mouth tingling flavours. But was I was truly disappointed with was the staff, they made one feel as if being there was a pain to them. When we tried to get attention for some water or another drink they all looked right through you and completely ignore you to the point it became funny. The staff also looked as if they had just woken up with no pride in their appearance messy hair We approach a waitress for the bill and was greeted with a £159 bill 😲 we asked the waitress to double check this to which she replied it was correct. Their argument was that we didn’t have the set drink on the menu, we said we asked for that That’s your mistake not ours!! After a lot of eye rolling and tutting and feeling absolutely humiliated they took the drink off the bill. There’s also a minimum spend on the receipt of £49 Although our set meal was £39 See the attached Receipts I’m Guessing this is very normal for them as they are not used to people double checking their bills If you do go, beware - but I wouldn’t choose to go again, there’s other beautiful restaurants one can go to in the same area with staff that appreciate having a job and don’t act as if they own Harrods Such a shame Disappointed customer

Food was excellent. The waiting staff weren’t great. Waited ages between courses. Cutlery placed to indicate finished and yet we got asked multiple times if we were done. The bill was inflated. They tried to tell us we had ordered a more expensive sparkling wine . We didn’t . We were clear on what we ordered. I guess not a lot of people scrutinise their bill in places like Harrods. After we finally settled the bill, the staff couldn’t even say goodbye.

The atmosphere and interior are simply amazing! For a short business trip in London and need to do some shopping at Harrods After a busy shopping spree you can definitely feel the relaxed ambiance here. The macarons are the best I ever had 😀 will definitely come back tomorrow to bring some boxes to Amsterdam

World finest bakery at its best. Beautiful place, nice ambience. Good menu for selection of patisserie and drinks.

Bought a beautiful boxful to take home ...handpicked . Tasted wonderful . Last time we had some was at their shop at the airport in Paris . Excellent service

Tras un par de horas intensas en Harrods de compras, necesitábamos tomar un descanso y en la zona gastronómica de estos almacenes estaba todo lleno. Afortunadamente desde dentro del edificio vi las indicaciones para llegar a Ladurée... lo que fue de gran alivio. Tomar un buen tea y unos mararrons me sentaron de maravilla. Como siempre exquisitos. Personal muy profesional y el look del local precioso.

Racist staff And ma nager who can deal with racist staffs temper 백인 중동 흑인 아니면 인간취급 못받아여 일하는애가 프랑슨지 이탈리아앤지 굉장히 무례하고요 흑인 여자애도 나오지도 않고요 매니저한테 얘기했는데 그냥 덤덤하고 스태프 펄쩍 뛰는데 성질 감당도 못합니다 절대 가지 마세요

Waiting time and quality of food isn’t great. We waited 25 mins for a table and when we ordered I asked for a bottle of water as we were standing for 25 mins and it was getting warm in there the bottle of water came with our order after another 20 min wait. The quality of food isn’t great either. Laduree is just famous for macaroons nothing else. Staff are pretty rude too they should smile more even if it’s fake considering the prices people pay in laduree. There are other places on the area who have better service and are cheaper

We were looking forward to experience the feeling of being in that nice and attractive place but we were very terribly disappointed on the very bad service from the staff. They were very rude and very unpolite. Never been experiencing that feeling from staff before. But that is not the staffs fault it must be the management who needs to be changed or improve their leadership.

waitress was sleepy or had a bad night or both...waiting for a table more than 15min when a table was already free for almost 10, slow and rude service, cold food. order as it is written on the menu, no changes are poss, i.e.: I wanted the omelette but it is cocked with dairy, I then asked for a dairy free one, but the waitress said NO, like on the menu or nothing at all. lack of interest, go somewhere else.We waited for the food about 35mins...we had to enquire about it. Just go anywhere else in the area. save time money and frustration.

We were visiting London for the weekend and tried to have coffee and pastries in the Laduree Cafe. an extremely rude, tall French (I believe) waitress asked us to wait which was fine as it was a little busy, but there were empty tables. We were the only people waiting, eventually she came to show us to a table but in doing so sneered at me as if I was a bad smell under her nose. She was extremely rude, snooty and obviously felt we were not grand enough. She needs training in customer service and is in the wrong job, when hospitality is so much about customer service. Well you won't get great or even good customer service in Harrods Laduree I will never return to this Cafe. Her attitude made us walk out of the store and spoilt what was up until then a very nice afternoon. Totally Unacceptable!!

Very rude service, one waitress asked me to sit on a table and another came and said the table was reserved for someone else. He did not even dare to listen when i said his colleague asked me to take that table.

Taking a breakfast or brunch in laduree at Harrods before shopping is an amazing idea. Food & service are good . The atmosphere is also relaxing. I really enjoyed my experience there

The atmosphere here is VERY AWKWARD and the waitresses are VERY RUDE . I drove two hours to get here, for nothing. This place needs closing down. Its disgusting .It ruined my 11 year old daughters birthday. The hot chocolate taste like dirt. They got...

Excellent customer service, this place give you the option to sit at the black room or outside. Food is delicious.

We stopped impulsively for a hot chocolate. The whole experience was disappointing. To add a service charge for the insipid service provided here is outrageous. The only saving grace was that the hot chocolate was good.

The best hot chocolate and coffee with most amazing macaroons.. it’s definitely not everyone’s joint but to get the most of Knightsbridge vibe this is the place to go to..

Restaurant is nice, but a bit noisy when I visit there. The room is small and if someone speak up loudly, then it will be very noisy. It will be better to sit outside if not raining. Deserts are nice, but the tea set is...

We’ve been coming here since it opened in 2005. For the first few years the food and overall experience were special- worth the premium price. Sadly, service and food quality have deteriorated over the past five years, to the point of being abysmal. Not only...

Honestly the worst snooty staff. Unhelpful, slow, seriously expensive for poor quality with extremely BAD service. Give it a miss

I enjoyed my lovely Champs-Elysees breakfast at Harrod’s. The breads and apricot jam were divine, as was the top of the line omelette. The staff was attentive and I enjoyed the experience. I did not buy any macaroons here because I bought them the day...

We visited on a Sunday. Laduree was unusually un-busy. There was a plethora of staff who all seemed to be more interested in chatting to each other than waiting tables. They sat us in the small but sumptuous "Black Room" then ignored us for 10...

Laduree is undoubtedly a renowned name and not just only for those who love sweets and macarons, probably their most famous creation. I like the lavish and chic atmosphere, the kindness of the staff, and the elegance of the furniture, it really gives you the...

I was embarrassed and let down in front of my guests from abroad yesterday,only to be looked down at by this minimum wage wwaitress who thinks she was better /posher than us letting in other people immediately before and after us and told us there...

The only decent thing about laduree is the macaroons, although they are slightly pricey. I also ordered hot chocolate which was too rich and tasted like dark chocolate didn’t even drink it - total waste of money. And also when I ordered the hazelnut cake...

After the waiter had finished his conversation with a friend that wasn’t even a customer we were acknowledged and told to find somewhere to sit outside. Unfortunately we were left waiting to be offered a drink for quite some time, and again a long wait...

Laduree macarons are expensive, but they are by far the best, hands down. Be sure to give them a try, they are worth every penny.

Food took a long time to prepare. Although a lot of it was salad or fruit salad that required no cooking, for some reason we waited an hour. Maybe the tea would be nice but I had no time remaining to try it.

Late afternoon tea and bite to eat. We had the cheese plate, soup and an omelette. Everything was fantastic and tasty. Service was amazing and friendly. a great place to spend an afternoon

The endnote is dark but the outdoor much better. It’s funny that they only serve food from 6 pm although they don’t have a menu with a large variety of foods and the place was empty. For me it’s more known for tea time and...

Ordered the 40 macaron pyramids (£96) with 3 flavours for a friend's engagement party back in June. When I went to pick it up from the shop @ Harrods. I was a bit disappointed when I first saw it... Firstly the plastic wrap around the...

Was supposed to have an “afternoon tea” but ended up ordering their hot chocolate and it was perfect. Expect it to be rich and think and of course- sweet. Loved it!

I am obsessed with macarons (make them myself) so of course, I had to stop by Laduree and Pierre Herme while in London. We got to the shop early in the day. No one was rude to us, but they weren't very friendly either. Didn't...

I’ve visited a few Laduree locations before, but the service here kinda stinks. They are a little snooty, which I don’t personally like. The macaroons are good, but not extraordinary.

Outstanding brunch with small sandwiches, finished with their famous macaroons to go. This was a treat as it was very expensive, but enjoyed spending the money on something experiential rather than just buying a "thing." Macaroons are the best, first had them in France. Was...

A special treat with many delights to eat. The service was superb from start to finish. The sandwiches were superb, the pastries were exquisite & the macroons were amazing. This is something that if you love cream teas & the finest dining then I urge...

You can dine inside or al fresco. The al fresco is quite quiet for central London and has a nice atmosphere. Service was quite slow. Prices are high for an average salaried diner. 3 small lamb chops, quite nicely cooked with a small side dish...

Definitely not worth the high prices on the menu. The staff were not intelligent and fast enough to seat people waiting in the long queue, even though there were few tables available. Waiting for food and drink to arrive takes ages. Waiting for the bill...

We’ve been to Ladurée before and decided to go again while shopping and walking around. We tried the rose, orange blossom, raspberry, and cotton candy flavors, all of which tasted great. They have a large variety of flavors. Also, if you don’t mind getting your...

This place is tucked away in Harrods department store. The amount of work that has gone into every detail of the look and taste of everything inside is breathtaking. Not a cheap date, but definitely worth your while!

Wanted to thank one of the waitress, her name is KELLY. She was perfect, polite, helpful and accommodating with a beautiful smile. Reay had a good time..i have to say I am a regular customer and some of the staff were really rude. KELLY made...

Stepping into the Harrods branch of Laduree always feels like walking into a fairy tale. The pastel colours. The vivid hues of the cakes. The sugary scents in the air. Absolute heaven. Yes, the savoury options are extremely pricey, but if you’re in need of...

A new discovery. French style cafe with afternoon tea & lots more... was given 3 menus. Essential visit if in London. Unable to book in advance. So arrive early. Dining alone I was treated amazingly well

I usually do not write review during family vacations, but I have to say.... this place is absolutely lovely. The tea and the bakery were wonderful, as well as the service (I believe the young guy who served us was “Edgard”). We were taking care...

A perfect spot to pop in enjoy a warm drink, with a desert or some delicious macaroons. Definitely, much better than the one at the Covent Garden! The service was fine and polite. The macaroons soft and crunchy!!!

On Sunday November 11th, 2018 at Harrods Laudree my husband and I hosted our daughter’s first birthday party in their Orange Room for brunch. The Event Planner Rodolf did an amazing job organizing this day for us to perfection. He listened to our ideas and...

Arrived with my wife in a wheelchair. Ignored by the staff until I approached the desk to be told I should have booked in advance and that there was a minimum 30 minute wait. We eventually found a place to have a cup of tea...

Sat here for pastries and tea. Service was as good as the pastries were delicious. My religieuse was indeed a gift from the heavens. It felt to us like an oasis of tranquility in the otherwise crazy world of Harrod's. We could relax, and the...

As always brilliant food and fabulous champagne. Service not great but had a great seat next to the window.

We came here mid afternoon, for a drink and a pastry. However, we were met with waiters who didn't have time to seat us; finally some lady came over and found us a place to sit. Very hot in there, with moms with strollers and...

Made to feel unwelcome won't go here asked for a seat outside lots of empty tables? Nothing available ,went inside treated very poor told to stand and wait half way up some stairs ,not quite sure what they expect sorry but the last thing you...

We sat outside in the beautiful sunshine in the pavement cafe area , a great place to watch the world go by. We only had coffee and an amazing hot chocolate with Chantilly cream but the food looked delicious. Very popular spot with plenty to...

If you want a beautiful setting with chandeliers and all the fine trappings that say royal come to Harrods and dine at Laduree. I love the feeling of having fine experiences...and it's all in the setting and the service. The staff here are superb.

The service was terrible, ordered drink with ice never came with it. Asked for a glass of ice and never got it. Waited for 15 mins to try and wave down the server for the bill , finally had to get up and ask for...

Been here few times, with husband or friends, never mind, but the important thing is I stop here! In love with laduree, the interiors, the macaroons and breakfast as well!

I love Laduree in harrods , it got seats outside specially I have little puppy so we can spend time . Food always person specially deserts . Never disappointed of leduree. Very friendly manager . Always nice to come back . Highly recommend.

We’ve been to Laduree locations in Paris and had to go when we learned there were locations in London. Located in the back corner of Harrod’s, Laduree has a dining area, or you can take your pastries to go. As always, the food was amazing...

Extremely disappointed with my recent visit. I ordered a tea and a club sandwich for lunch, the tea was average at best. But the real downfall was the club sandwich, who knew you could get so little for £20. The accompanying fries were soggy and...

We just wanted a cup of tea, a coffee and possibly a cake. We stood at 'Wait here to be seated spot' 10 minutes without so much as an acknowledgement, when we were seated it was sometime before anyone gave us a menu, then another...

Very nice ambiance. Smoking is allowed. Whether be with family, friends, business it’s a good place to be. I liked the cafe latte. It is mild and Highly recommend for people who drink Latte without sugar

This is such a pretty place, so irresistible, but on the last two occasions we have been really disappointed. My daughter and I were looking forward to a drink and a snack. The restaurants was not particularly busy when we arrived, around 5.15pm and most...

Great food... Awful service.. waited an hour for a salad. If you are in a rush don't fine here... Reminded serveral times to no avail

Stopped for a coffee when we just couldn't walk another step! Coffee was great, the strawberry millefeuille was delicious. Service was pleasant.

Simply overpriced everything... This is NOTHING like Ladure'e in Paris!!! The place is not as nice, the food was so Poor!!! We have ordered 3 different salads and some side dishes, and it was ridiculous! The service was not good as well, one salad was...

Came here today with my wife, toddler and infant child. Staff were very polite and made sure we had a section which was suitable for us as we had a buggy with us. Decor is lovely, atmosphere is very grand however my wife and I...

Excellent tea room and restaurant. I had lunch outside and it was very nice. Very efficient staff. Delicious food; black bread with salmon, avocado and eggs was really good! Unfortunately we did not taste the famous sweets. Prices commensurate.

Returning for a third year with my daughter we were very excited. However the Afternoon Tea has changed hugely and is now virtually inedible. No choice of sandwiches, weird French toast with maple syrup. No croissants and no cake choice. Chocolate cake half the size....

Service was appalling. Whilst waiting in the queue we were told to shush by the waitress pointing one finger up. Once seated the table was sticky and only cleaned after we had already sat down. The food was not great, the eclair was flat and...

We have been here several times in the past, and always to our liking. This time, it was a very disappointing experience. The vast number of staff seem to have no clue what they should do. Poor oversight by the maitre d', for example evidenced...

So first of all the service is second to none!! Thank you so much Yvon and lovely Lorenzo! Harrods staff are fantastic and make you feel so great about being there!! Bravo! The wine and croissants were lovely too!!

Laduree is always a good idea and the restaurant at Harrdos doesn't disappoint! I love how their food is always tasting good and fresh, and the colours of their macaroons and boxes in the shelves. The staff is friendly most of the time, unless they...

Super friendly staff all around! Not just at Ladurée but all over the store! I loved how quickly we were served and the macaroons were as expected! Delicious!!!!

In the huzzle in this massive place,we went for Lunch to eat something,had coffee too,plus cakewalk,very good service.

We went to London for the day and Harrods was the main feature.A couple of my friends had had a great meal at La Duree , so I thought of treating my girlfriend.We had great food , very nice rose de Provence Val Joannis near...

Quick coffee while waiting for someone at LV, hadn’t been here in months so I forgot the coffee was sub standard & nothing close to a cappuccino, more like a weak latte. Luckily I was in too much of a rush to complain.

I visited Laduree mostly because of its wondering macarons and wasn't disappointed! They have a large choice of different flavours of the macarons so there is something for everyone. Their tea and other dessert are also excellent and the interior is very elegant. The chairs...

We tried the Laduree Macarons as we were already in Harrods. Previously we have tended to go to their shop in Covent Garden. We bought a box of the various flavours to take with us rather than eat in as we already had afternoon tea....

For almost 45 years Laduree has been my gold standard of the genre, “salon de the.” I discovered it as a student on the Place Madeleine in Paris and have returned to it many times over the decades. I enjoyed as well the Champs Elysees...

Laduree make lovely macarons, but don't expect a superior quality to high street macarons. Our experience was average but perhaps we expected greater things. Service was glacial, waiters standing around and the bumbling security guard yawning non-stop with obvious disillusionment. We ordered a bottle of...

It’s quite difficult to find inside Harrods and it’s almost positioned under the stairs. Very strange set up and chairs very low and difficult to get out of the seating area is very tight. The macaroons look nice but the cakes disappointing the apple and...

Had a late morning coffee meeting here. There are 2 areas. In the back is quite a dark room and zero phone signal. So sat in front part as I had a business meeting. Chairs are slightly uncomfortably low. Being a cafe, the distance between...

I was just wondering if this would be the same as in France. My friend and I did not find any difference. Just one tiny thing – the service and attitude here in London was quite better and outgoing.

Delicious, traditional, very touristy and freezing French patissier but very badly situated in a small made up corner of the famous department store. Why? They could have rented and equally filled the space elsewhere. Pleasant staff unable to keep the doors closed from the careless...

I always there anytime I'm in the area. I meant any area that have Laduree, Knightsbridge /Covent garden/Paris /Bangkok ! I'm in!!! Breakfast /Lunch/afternoon tea alone or with friends . My favourite place and oh I have many type of their special blend teas at...

Every time I go to Harris’s, I always pick up some of the Ladurée macarons. My personal favourites are Salted Caramel, Vanilla, Raspberry and Pistachio. The Macarons are amazing and totally worth the money. They come in pleasant packaging with good customer service. Furthermore, the...

Sit upstairs by the window in the comfy chairs if you can, which overlooks Hans Road and provides a great spot for people watching. The coffee, tea, cakes and especially the macaroons are very good...any there's a takeaway service too.

The licorice macaroon is amazing, its really somthing you have to try if you are into licorice. Stay away from the rose petal cake, ops.

Simply loved it! Loved the service the tea and the macaroons! A little bit of Paris in London and at the best location! You should definitely go!!!....And don't forget to try their macaroons they are so delicious

Hop around the corner to this Paris originated treat People watch and enjoy the macaroons Wonderful location on a Sunday to watch the action at Walton Place

The worse service ever and it has the potential to be a very nice place to eat. There were 4 Waiters standing around we ordered milk for our girls it didn’t come. Other people had to get up from their tables to get the waiters...

It's on of those bakery's you go into and take pictures. It has everything and their macroons are to die for. But I have never had anything at this bakery that I didn't like, maybe regret eating later, but it was excellent. It is with...

This is the best for millefeuille so far! Am obsessed with their Cakes and lovely atmosphere we been to this so many times and never disappoint.

We had our breakfast and everything was right, the service was excellent and we enjoyed it very much. Like all restaurants and cafes at Harrods the place is not cheap. Overall highly recommended