LA Rusta in Crawley

Shared a striata romana pizza for lunch and it was delicious, hot and filled with fresh ingredients. Beautiful served and we both said it was amazing. Definitely a lovely place to visit for a coffee or lunch while in town.

Wanted somewhere quick for lunch which it was. Decent food but expensive, the waiters were polite however manager/owner was rude and arrogant.

Visited for lunch and shared a selection of starters - all were excellent in taste and presentation! Can’t wait to revisit, a real gem

Great family run restaurant and bar with amazing food and drinks and we always love going there for a drink, cake or something light to eat. This is a cozy surroundings and you can feel like home as the owner is very pleasant and makes you feel like you are a valued customer. Ideal location and totally worth a visit.........again and again

Owner was bad tempered , rude to staff and swore whilst we were waiting for breakfast , not a great impression. Breakfast which when arrived was not worth the £14 by any means , beans were tepid, bacon over cooked and dry , muffins were so hard on the base couldn't cut it , I'm afraid will not be visiting again. It used to be a lovley breakfast but standards have dropped , like owners attitude .🙄

What a TOTAL rip off experience..£4 for bottle of water!! you should be ashamed who ever owns this business...£4 for bottle of beer!!ripoff merchants!!

Went for breakfast this morning and was very surprised to have a lovely eggs royale and excellent coffee. Great vibe - very chill. Saw they serve cocktails so will deffo be coming back to give them a try!

Not good. Taste like water with sugar. Not satisfied for the price of £3.90. Not recommended for the public.

I have stopped by for a welcome glass of Merlot and sampled various meals both light and main. Although service was slow - it did not spoil the wonderful experience being able to sit and relax with good food and wine. I too believe in supporting independents - there should be more sole traders. The staff always smile and make me feel welcome - knowing we could all go somewhere else in town, this to me is an important factor of my visit - thanks to all at La Rusta x

Stopped by this lovely independent cafe with a couple of friends for a light lunch, coffee and even a beer.The food as always was close to perfection and a really tasty coffee too. Alex the manager was more than happy to see us again and had to time to have a friendly chat. With so many franchise coffee shops in Crawley not we need to support our independent ones!

Miserable staff not one of them smiled when I was there won’t be going back, Customer service goes along way. If you don’t like your job then leave plenty of people wanting jobs at the moment !

We ordered two double espresso coffees, separate milk and two croissants.After 15 minutes we got the coffee which was cold. We did not get milk and we did not get the two croissants. We complained that the coffee was cold. They exchanged coffee. We also got the milk, which was also cold.

Before- Sitting here waiting for a bacon and egg roll. Better be damn good as they charged me 5.10 for it. I'm also the first and only person in here today, yet its taking forever. After- Okay its pretty good. Bacon could be a little crisper and eggs should be runny in my opinion, but pretty nice. Still not sure if it's worth 5.10 though.

I have been to this place a couple of times. Once before covid and then within the last couple of days. When we walked in on this occasion, there were loads of empty tables but they all had cups and plates etc on them. We were therefore asked to sit by the open door where it was pretty cold. Only one of the staff was wearing a mask and that was under her nose. We were given our coffee in paper cups as they said they had been busy. But then proceeded to walk past all the tables with things on without picking anything up. The food that came was great although I had the bruschetta and it had about 3 tiny pieces of goats cheese on where as before it had a huge bit of goats cheese on.Also the sugar and stirrers are all on an outside table which means everyone puts their hands into the same bowls to pick these up. It could be a really great place as there aren't many individual little cafes in Crawley, it just needs a little bit of working on.

Great Place & Food But Severely Let Down By Cleanliness Especially During The Current Situation. I Have Watched 3 Different Staff Members Including The Manger Walk Past Tables Full Of Dirty Plates Empty Handed & Not Pick Any Of Them Up, This Includes A Table Where People Are Still Sitting!

Dirty tables, had to ask twice for them to wipe a table down for us after we had ordered (and no it wasn't busy). Ordered and waited 20 minutes for a couple of coffees to arrive whilst owner stands and chats to people. The £7 bacon baguette arrived as a bacon sandwich, but we didn't have the patience to wait for them to remake. Felt sorry for the blonde waitress seeming to have to carry the place and take the flack for everyone else's mistakes. For £13.70 for sandwich and 2 coffees, we will stick to the brand coffee shops from now on if this is what independent cafes are like.

Yesterday we did a big mistake, as we decided to sit in to La Rusta. We just started visiting the place couple month ago regularly. I noticed earlier as well, that the owner likes to talk to others in a weird manner and keep on saying “F*ck or f*cking”. I was quite shocked, cause this is not what you’re expecting in a coffee shop, or at least I don’t wanna hear it! Especially not from the owner. Also, he’s bringing his couple year old into the restaurant,....for what?! It was very disturbing sitting at the table - waiting for the worst coffee in my life - and listening how the kid is shouting there. This man is very uncivilised, doesn’t know how to behaving, terrible....... In Hungary, when you go out of the capital, to those very small and very pool villages, there are exactly this kind of people like him. I don’t want to be any more specific about the origin of these people. But! At least these people are not running a restaurant business. Obviously yesterday was the last time we went there. Just one positive thing at the end. ☝There is a natural blond young barista lady, she always gave us a very nice Mocha! So 5 stars for her and MINUS20 to the owner.

A fruity buttermilk pancake for the ladies in the group, full breakfast and eggs mornay for the two men. I cant fault the food and service. The management and staff are friendly attentive but not intrusive. Just like home from home. Will always go back for more

I wish I could give it a zero rating but the manager/owner is one of the most arrogant people I have ever come across

Like the food. Wasn’t impressed to find cheap tomato sauce coming out of a Heinz ketchup bottle. Don’t think they should cut corners like this when their food is actually good! Food took ages to come too.

So as a coeliac I struggle to find good and safe places to eat.Our first visit was just for coffees and they are amazing.Second was to try a gluten free breakfast and coffee.Today our 3rd visit, weekly trip now, gluten free bacon sandwich and scrambled eggs, I was literally in good heaven.Weather was pants outside but sunny indoors.Have the large latteLooking forward to next week's visit.

Having ordered Avocado and Poached Egg and a full breakfast for £27 we were bitterly disappointed to find the poached eggs were out of a packet and cold, the avocado was a light brown and the full breakfast was cold.The service was as cold as the food, not a return good bye on leaving by staff.One to avoid!The photos on their food online are not a true representation of their actual food.

Had to chase a staff member to order lunch after waiting for 10 minutes. Order a club sandwich with no egg. Sandwich arrived with egg. Sandwich taken back, egg removed and same sandwich returned. Took so long the toast had gone soggy. Staff haven't a clue about service. Sandwich itself pretty average.

As coffee lovers, we have drank a looot of coffees and a looot of cafes, and lately we just haven’t been able to find any that could beat the one they have here. So good it doesn’t need sugar, my bf says - well, I personally can’t resist a hazelnut syrup in my flat white but in any case it tastes amazing and we always have plant based milk (which often makes the flat whites taste less smooth but not here). Can’t say anything about food, but we like the interior too, although it could be bigger. Usually the music choices are good, too. I read bad reviews on a manager - I can only say that the waiting staff are amazing. If they have a hard job, they don’t let you see it. There was one unnecessary loud and bossy guy in kitchen but the girls at the front are still nice to customers.

I came here after a not very pleasant episode to give it a second chance.Asked if I could be upstairs to read a book and the manager says it’s really difficult for them to bring the food upstairs. It’s 12:18. When I go downstairs at 12:45 he says:I told you, nobody can see you.Not kind, no apologies!Never coming back here again!

Food and coffee are okay here, but the owner creates a horrible atmosphere. Very rude and shouts at his staff. Extremely unprofessional. Tried coming here twice and had the same experience both times.

First time here. Looked promising. Young staff were really sweet although clearly frightened of the manager. He was rude (to staff and customers) shouting at the girls. How you treat your staff says everything about you and in this case it says this man is a bully. It’s a shame because if he spent the time training his staff instead of berating them it would be a great place. The food is good, but his demeanour detracts from everything else.

Over priced for the quality of food/coffee you receive. Manager was rude and very belittling towards his staff (not for the first time!) Very unprofessional which made the environment very uncomfortable.

Very disappointed in the Standard of the coffee worse coffee i have had in a coffee shop staff are very unfriendly especially the manager who seems to think hes doing you a favour for your custom. food and and coffee disappointing will not be going back . Little tip staff and manager smile and be welcoming.

Apart from the prime location Queens Square and one waitress (Julie).....Everything else is not worth it!!!

We were taking my daughter to Gatwick so stopped off for breakfast in Crawley and came across La Rusta. Breakfast was really good, scrambled eggs especially but the coffee coulda been better. Not strong enough for my liking which was echoed by my daughter. That said there was enough good things with the food to make up for that.

We decided to try this place by chance as we were passing through the area. The food we ordered was really nice and presented well. An additional bonus was the available cocktails. The restaurant itself was quite small which made getting our pram in and out quite difficult and although some staff were friendly, quite a few appeared to be put out that they were working so not the most comfortable atmosphere.

£7.90 for cheese on toast and supermarket bought coleslaw and ham. Not croque monseiur. No bechamel. Just bad. And then you get no response. Almost an act of disbelief from the owner. Told him to keep the money. Obviously needs it more than me.

Despite the plethora of coffee shops in Crawley, this place is a cut above the rest and if you need to eat, their menu is decent too. From the service, quality of the coffee to the cleanliness of the tables there’s little to complain about or find fault with. Additionally, La Rusta is excellent value for money.

Used to go to the old La Rusta all the time and the food was great and the owner very nice and friendly. Been to the new one twice and won't be going back again. Food ok but not as good as the old place. Owner very grumpy and rude and gas no time for the customers. Clearly under too much pressure there

We came for a business breakfast . We had the eggs Benedict . The ham was top quality and the egg was lovely. Nice place to watch the world go by. Will be back soon.

I came here for lunch with my daughter - I asked if they were serving everything on the menu and was told yes, so ordered the crayfish salad. But they didn’t have it. Or the soup. So ordered drinks and 2 paninis.

50 minuti d’attesa,con 17 persone nel locale , bruschetta gommosa, panino al pesto .... beh che dire.

So there are some negative reviews for La Rusta regarding the attitude of the staff, but I'm really not sure why. Every time I have been to La Rusta for breakfast, everyone is in a good mood.

Came in to kill some time and ordered a vanilla latte and a Croque Madame (grilled manchego cheese sandwich with bechamel sauce and poached egg served with fries. I’d never had it before but I love cheese and it looked good. BEST SANDWICH EVER. Highly recommended.

Had been recommended and went in for brunch,all day breakfast advertised outside and on menu,na said the girl at till only till 12.30 asked why she said yea we’re going to get a notice!! So ordered panini and croc monsoir coffee and tea coffee and tea came in 10mins 30mins later I asked about the food and she very rudely barked that there was a large diliveroo order and it was first I asked for another coffee so that my companion had a drink with her meal and it was a big problem,apparently you have to tell them that you want to have your drink with your meal,the shame is that the food was good,also toilet was u/s too many other places trying harder to give my money to them again

Excellent food and presentation. Waited a bit but they make everything from fresh and it is well worth the wait. FINALLY, somewhere decent to eat when shopping in Crawley Town Centre!!!

After a little searching around I found this place - the location was incorrect on both Trip Advisor and Yelp. I have informed Trip Advisor of the location update so hopefully this will be fixed soon. This nice spot for breakfast is located in Queens Square (next to Decathlon sports).

We visited this place on Sunday 24th March for a first and last time!

Popped in with friends for breakfast on Sunday. My friends ended up with two lovely looking sandwiches, I sat waiting in the end I had to ask how long my eggs royale would be as I had a train to catch. The chef was so rude. Telling me it would be a minute even though he had made the wrong thing then told me he had no ticket as if it was my fault! Even though I had already paid! He then continued to argue with me in front of customers shouting across the counter after I told him he was being very rude and I was a customer. I hadn’t lost the tickets the girl serving me had lost it and bless her she looked terrified. Awful little man with a big chip on his shoulder. I felt very sorry for the girls working with him very poor attitude and just incredibly rude. The food looked lovely and my coffee was good just a shame the chef/ owner is an idiot!!!

Don’t order if your hungry it takes so long to get your food I nearly went to get a snack while waiting, and they bring the wrong order !! No butter provided ! Plus half missing ! Shambles

I enjoyed a really great gluten free brunch here with my boyfriend. Service was a little slow, but the kitchen is tiny and we didn’t mind the wait. The food was delicious, service was ok. The general vibe was really good. Will definitely return!

Popped in for lunch on rare visit to Crawley. Pizza fresh and flavoursome. Ample topping and thin crust. Salad was more than just a few leaves that you are often served elsewhere.

Have been coming to La Rusta for some time, great food..should have a Michelin star...! However they could do with more staff, as it took some time for our food to come...

I've been a few times and it's marvellous in there. Staff are friendly and the fact you can see them cooking your food if you sit in the right place. The only thing I will say some of the girls seem very timid and shy and need to be more confident.

Had a lunch/brunch here with a friend as we saw they had a vegan menu. I had the pizza, was a good size possibly a little small for the price. It would be fantastic if it was topped with some vegan mozzarella! This would be the cherry on the top! My friend had the breakfast- she was disappointed. Small for price. Could do with more on the plate, baked beans should maybe not be charged extra and would be nice to have some sausages or tempeh. There was also some confusion- my friend asked if it came with bread or toast and the waitress said no, so we ordered a side of toast, but the breakfast came with a slice of nice homemade looking bread, the toast we ordered looked a bit undercooked- not brown enough.

Went today and although waited too long for our first drinks to the point my mother's Bailey's coffee was cold! Staff made another straight away and upped it to a large which was a welcome surprise. The afternoon tea was presented well and looked amazing. Could have had a few more sandwiches but we were full when we left. The cakes were gorgeous and some still warm. Would definitely go back.

I used to go to La Rusta since few years ago it recently moved to more central location in Crawley town. The food most of the time is fresh and tasty so recommended it to couple of friends. This time I brought my partner there for late brunch, we spend over £35 as decided to go for a light bight and also order mains. My starter of toast and sausage was ok even, I always enjoyed they sauseged my partners calamari dry and tasteless. I ordered a carbonara as I knew they make fresh pasta and was so exited to try it out my partner had a steak, carbonara came in such a big plate but the amount of pasta was so small I but since had a starter I was fine, pasta was all stucked up together, no carbonara sauce at all, I recently made better carbonara at home, this one has loads of oil no sauce, parters steak covered in salad dressing, over cook, so I stood up and went to talk to the “head chef or possibly manager or owner” in their open kitchen, he didn’t let me say anything grabbed my plate and started explaining how carbonara is made, he was very very rude and I felt shocked at that point, was asked “what do you want?”then said well at this point I don’t feel like earning there no more, he then said “what do you want, do you want your money back” got my money for the meal back left hungry and very disappointed, same guy who was rude to me was constantly being rude to his staff, poor girls was constantly being told off seemed like they were scared to do their job as every move wasn’t right. Won’t be wasting my time or money there again. Very disappointing as always liked the place.

Had a lovely light breakfast here it was cooked freshly, the young chef was very polite and handsome!

Have always enjoyed this place so visited for breakfast this morning before she went away for the weekend.... the girl on till taking order was useless and paying no attention ... I had to repeat my coffee order 3 times!!! She was very sullen looking!! We waited over half an hour for food...a muffin with an egg on??? One couple walked out as they were being ignored... I went up to ask if it would be much longer (politely) and got barked at by the rude bald man!!! No thank you or smile as we left!!! You need to up your game as there’s other places to go and reputations grow quickly!!

I have always liked coming to La Rusta for a quick and easy tasty meal.

I visited here with a group of friends on Sunday for a late brunch.

I was desperately searching for a brunch venue on a Sunday morning and found the link to La Rusta. Luckily I was too hungry to read all the negative reviews before I went off to find it as it was absolutely delicious. I ordered the brioche French toast with tea and my friend had the fry. Both were up there with the best we've ever had. I'll definitely go back again

Went in on Saturday the 13th of October, was nice to see it bust me and my friends decided what we wanted and went up to order, Infront of a full busy restaurant and a que by the bar the bald headed chef was attacking a waitress about how she was trothing milk and then how she made a coffee, by what I could tell the young girl was trying to explain herself and got another earful being asked why she was answering back but is anyone really going to take being treated like that, I can’t complain about the food although it didn’t look fresh and it did take a while but it was busy so I can understand but you should treat people with respect and not embarrass your staff the poor girl did nothing wrong, it’s really put me off

Wanted a tomato, mozzarella, and pesto toasted panini for lunch actually got a warmed baguette with cheddar and tomato (no pesto).

As I used to be the manager of a cafe, I always try and avoid the chain coffee shops, so found La Rusta and it looked lovely.

Our favourite little independent cafe in Crawley and possibly the South. Food is always top notch and service friendly. I've seen a few snotty customers give the staff and manager grief which is quite sad, they should go eat/drink at Starbucks, Costa, or some other faceless franchise.

Please do not waste your time or money at this place. Ordered 1 x baguette, 1 eggs benedict. Kept waiting for 30 mins. Having politely asked how much longer it would be the bald headed guy making the food had a fit. Shouted back that "This is how long it takes, if you don't like it leave and I don't care go back to your table!!"

This place is hilarious, the bald chef literally had an argument with a customer in front of the whole cliental, who were probably so bored of waiting for their food, were more than glad for the entertainment. My favourite part was when he told the kind man to shut up and go sit down, and when threatened with a bad review he retorted: who cares, go write a review!

35 minute wait for our cold bacon sandwich and cheese on toast....not difficult to make. Then they say ‘we don’t have ketchup’. Customer before us goes to speak to the owner about the delay of his simple toast order and the owner shouts across the counter telling the customer to go away and just wait for his food. So unprofessional, unacceptable and not something you expect in an apparent ‘friendly’ brasserie! DO NOT GIVE THEM YOUR CUSTOM

Today I attended at La Rusta for lunch with my family and friends. The food was fine but the atmosphere was ruined by the appalling attitude of the bald headed manager who took it upon himself to be exceptionally rude to customers and staff.

I've been there a few days ago and I'm very disappointed. We ordered chorizo panini and steak and we waited exacly 35min. Don't mind waiting if I know the food is gonna be good, but I got cold food!!! why? Cause the food was waiting on the counter too long, I've seen food was readybut no one have a spare 30second to bring to the table!!! No worth at all of money and the time!!

We visit La Rusta nearly every Saturday for brunch, we have taken a few friends and family. They are a family run Italian restaurant . We love the service and the food but sometimes they will forget an item off your order to the frustration of the owner/ manager but it is quickly rectified. I would recommend this restaurant to anyone, having been to Italy, this restaurant feels like we never left there.

A little gem in the middle of crawley and now with a second restaurant near decathlon. Fabulous eggs benedict and they even do small portions for smaller appetites.

La Rusta has been my favourite coffee shop in Crawley and have visited it virtually every Friday morning since it opened a year or so ago. I go early for a very good cup of coffee & croissant before starting my weekly shopping, Their lunchtime sandwiches are made fresh to order, but I've not needed to try a cooked breakfast. The toilet is clean.

Went at 12.12.00 today,Saturday,very busy.Waited 35 min for one Eggs Benedictine. Cafe so noisy it was uncomfortable.Filthy mirror on wall in front of me.Asked for refund as now had enough of long wait and no sogn of our order having been starter to, ,you can see food cooking area.

Todas as pizzas da casa Sao boas, em especial a primavera, o eggs royal e o benedict Sao muito bons também. O atendimento é bom e atencioso.

Good breakfast, good coffee and friendly attentive lady serving. Reasonable local prices. I had the full breakfast with poached eggs. Eggs were cooked to perfection, always a ood test for a cafe.

Had breakfast here rather than at hotel, bit slow, I had scrambled eggs and an excellent dish. Not cheap but worth the wait. I’d go again.

We actually ate at the new La Rusta in the Queens Square, there were 4 adults and 2 children. The service was friendly and we were not rushed even though it was fairly busy. I had a Picante pizza and it was delicious, my daughter had an avocado and crab salad which was very good too. I would definitely go back, I like the fact that it is not part of a huge chain, as far as I know.

I should have walked out when the girl behind the till couldn't raise a smile and looked like I was interrupting her day. Food was ok. £2.60 for concentrate orange juice was a rip off.

I’ve went to this place maybe like 4 times now and always ended up regretting it. I will never go back there ever again! Everytime i went there I couldn’t have my meal properly because I was too disgusted by the bold guy who I think it’s the owner of the place yelling at his staff. He yells at the staff, he is rude, he makes them cry! One of his staff just went to the toilet crying because he was shouting at her.. ALL THIS IN FRONT OF THE COSTUMERS. This guy has no idea what management is. He is the worst manager I’ve ever seen! The way he treats his staff is disgusting and I have no idea how they’re still there.. get another job! There’s a lot of opportunities out there!

Came to La Rusta for Lunch with a friend. Although it was not particularly busy the food and drinks took a little while to come. However my Eggs Royal and my friends Steak was very good. If you're not in a rush it is a nice place to sit down for lunch with a friend.

We’d walked past this place a few times and always thought it look good, so decided to try it on Sunday. It wasn’t particularly busy and there was a table outside. The waiter was cleaning it, but didn’t even acknowledge us. When he finished he walked off, taking the menu with him!

Freshly made food to order. Good coffee. Good food. Eexcellent value for money. Clean and hygienic. Service is slow but that's because it everything is made fresh.

A lovely little restaurant. We had a delicious eggs benedict for breakfast with our tea. Atmosphere was cozy and service was pleasant and quick. Prices were very reasonable. Would definitely recommend.

Went in for lunch on a weekday afternoon the cafe wasn’t full however we had to wait a ridiculous time for our drinks and there was a mix up in the kitchen which meant we had to wait an unreasonable amount of time for food. When we finally received our meals we were very impressed with the quality however it was a very unpleasant experience as we had to listen to the chef/manager shouting and being incredibly demeaning to the other members of staff im actually disgusted by the way he was speaking to them as they looked like they wanted to cry so no wonder the service was poor as they probably have lacked sufficient training and confidence having to work with someone like this. Furthermore, almost £3 for a Diet Coke is a ridiculous price to be paying!

We popped in for lunch whilst shopping as it looked really appealing....sadly the food and service did not meet our expectations. Service was slow, for both drinks and food, but I cannot criticise the waiting staff too much as they were constantly being harangued and sworn at by the chef/owner in the open kitchen behind the service counter....completely unprofessional and unacceptable behaviour. The quality of the food was poor, although presented nicely, and we did not receive the side of fries we ordered, even after reminding the staff. Crab and avocado salad tasted unpleasant (tinned crabmeat?) and the steak on the Steak Frites, which was described as a 5oz Sirloin, was thin, grey and tasteless.

Desayuno impecable. Los benedictine riquísimos y el té negro con leche o "pot of tea" dio para repetir varias veces. Me gustó su aroma y sabor delicado.

Ghastly food and even ghastlier service from the manager. I have never had croque monsieur like this before. Burnt but soggy thin toast with cheese grilled on top and scraps of ham placed on it, not like any I have had before, not even any bechamel sauce. It was simply charcoal toast from a toaster with chewy cheese on top. It was actually a bad bit of cheese on toast. The goats cheese and avocado bruschetta was almost non existent in goats cheese (about three pieces each less than a 1p piece) and matching with the avocado except only two pieces. When we brought this up with the manager, he told my husband that the goats cheese had melted into the bruschetta, I was not aware goats cheese could disappear into bruschetta? The majority (about 95 %) was tomato and cucumber cubes. The fries came 10 minutes before the other food as they had actually forgotten the other food.

That was my second visit...and nothing improved. The first one was straight after opening and the service was really poor and the food just about..so today I give another go thinking that they start focusing more on the service and customers, but apparently I was even more disappointed! The 2 waiters wasn't sure what they are doing and serving! I ordered the coctail which been served not by menu with missing ingredients..with an explanation "we don't have that" without telling us when I placed the order and the food let's say was okay.

We visited here for a late breakfast, food was really nice, tasted really fresh and service was really good, we was served by a gentleman but I didn’t get his name. But overall we were really satisfied and will be going back. We’ve finally found a nice breakfast cafe. Thank you

We were wanting a spot of lunch in Crawley and came across this lovely place. Why would anyone pay over £6 for a salad in a cardboard box at Pret when just a few meters down the road they could have a freshly prepared salad, bruschetta or pizza for not much more? La Rusta was clean, efficient and excellent value for some very good food. My bruschetta was delicious, with loads of fresh tomatoes, cucumber, spring onions and black olives on lovely sour dough bread. Their cocktails looked lovely and good value. I'll definitely go back when I'm next in Crawley.

I went with my cousins to the queen square branch on Saturday the 26th May. The service was awful it wasn’t even busy and the staff really couldn’t cope. I waited 15 mins for my ice latte which was sitting on the counter. We ordered our food and had to wait for 45 mins. They failed to put one of our orders through and didn’t inform us of this. We then had to get a refund for one of the ordered. Such a shame as it did look like a nice place to eat but I had the worst experience ever! Definitely never going there again.

I was looking for a place to hold regular weekly meetings so thought we'd try this place. First impressions were good, however it was an initial first impression only. Service was slow and non existent, the 4 people serving 2 tables were too busy doing their nails and chatting. Food was OK at best, I had eggs Benedict, hardly any sauce and one half of the muffin was burnt black! No one checked to ensure everything was OK. Ordered 2nd round of drinks, couldn't serve them on table as they hadn't cleared plates (approx 25 mins after ordering and finishing breakfast). I think very expensive for what you get, I don't mind paying more if the quality is there, this place didn't have it!

We’ve eaten at the broadway branch a few times and the service has been good and the food has been great. Tried the new queens square branch just after opening and the service was ridiculously slow for a weekday. Took approx 20 mins to get our coffees and about 45 mins for food. We had babies with us who by this time were bored senseless. Thought it may just be teething problems so tried again a month later with my husband and kids and unfortunately the service was just as slow. 20 mins for drinks and an hour for food. When the food came it was disappointing, rushed and not worth the expensive pricing. Think I’ll just go to pret next time!

My husband and I thought we we would try out this new coffee shop. We ordered 2 cups of coffee and was told that they will bring our coffees to us. We sat at a table and waited for approximately 20 minutes after seeing other people that came in after us getting served their food and coffees. My husband eventually went up and asked for a refund. We were given our my back with no apology at all from the cashier. We are certainly not use this service and we certainly won't be returning or recommending it to anyone. We are now in BB's in county mall, were I am sitting with my coffee, which took 3 minutes to get it.

We waited for about half an hour after placing our order, whilst other tables got their orders. Our drinks were nowhere to be seen. We saw our food sitting on the side of the counter getting cold for 5 minutes before we got them...seems like they forgot about our drinks order.

Having read the most recent reviews I was slightly concerned about visiting the newly opened La Rusta in Queens Square,Crawley. However, happy to report - finger nails of the staff, spotlessly clean. Tables, very clean. Staff, really courteous and friendly. Coffee and meal, our order...

I usually go to la rusta for breakfast or brunch and never had an issue at the old brunch , people working there always happy to help . We decided to try the new brunch for a coffee and our impressions were not as great . We ordered our coffees and after a while they came . instead of a macchiato a cappuccino arrived and something looking like an Irish coffee . We asked the waitress if this is our order twice and she said yes . I thought she made a mistake for my macchiato , I said "oh well " and continued drinking . After 2 minutes another waitress came with an aggressive tone to ask why we are drinking someone else's coffees . We explained that the other girl told us it's our so we thought she was confused with the coffees . She started accusing us that is not right what we are doing implying that we have to pay for all 4 coffees . Apparently the couple next to us had the same confusion with their food .. we appreciate that people do mistakes but the way she talks to customers is not right and I hope management takes that into consideration

Wanted to try a brunch here, however it didn't get that far as I sat down & no one served me or asked me if I wanted to look at the menu! Maybe they thought I was a ghost or spirit. Waitress walked past couple times & nothing. Place wasn't even full. Table wasn't clean either. After a good 8 minutes I walked out & no notice was taken either.

This is a lovely restaurant. I've had various dishes here. The staff are hard working and produce tasty fresh food to order at reasonable prices.

went for breakfast and coffees early on Sunday - staff were friendly and welcoming and attentive. Had the Eggs Benedict and my brother had Florentine. tasted great, runny yolk eggs etc

Was really excited to see a brunchy kinda place open in Crawley but have so far been left disappointed. Went after the gym with my friend and order the dijoinaise chicken cereals baguette . Took a day and a half to make and the chicken was dry and just smothered in this stuff which did not taste like dijoinaise- more like radioactive mayo. The bread was lovely and warm though. Poorly presented and generally disappointing with little flavour or quality to it, cheap chicken. Service was slow and unfriendly. I reckon this place could do great with a bit of work on the service and quality of ingredients but so far is not worth what you pay.

Like other reviewers I was really excited to try a new brunch place which seemed to be nicer than your average café. Its a café. On arrival it seemed the lady on the till did not want to be there..at all! The reviews praised the quality of food so the 40 minute wait seemed justifiable, until it arrived. Both breakfasts ordered claimed to come with a hollandaise sauce (when it arrived it was warm but felt like it had been left under a heat lamp) there was a lack of sauce and explanation to where it was, "we don't have any" the waiter said and walked off, i'd have hoped that this could have been communicated before hand. We asked for something to replace the hollandaise and while waiting someone from the kitchen just handed us one, no apologies or explanation. The website is quite misleading and portrays La Rusta as something it's just not and for £8.30 per breakfast it's over priced. Won't return or recommend. Don't bother!