La Piazzetta Ristorante Italiano in City of London, Westminster

Was so well looked after by MOLLY. Fabulous member of staff. Had bottomless brunch for my friend's birthday. Would definitely go again

I had an incredibly disappointing experience at Pizza Express. We arrived at 7:59 PM for our 8:00 PM booking and were barely acknowledged—just pointed to a table by the window with no guidance or assistance. From there, the service only got worse. We were completely ignored until 8:30 PM before anyone even took our order. At this point, we decided to order both drinks and food together, unsure if the bald waiter would even bother returning for a second round. To make matters worse, a couple who arrived at the same time as us (and were stood directly in front of us waiting to be seated) had already been served, eaten, and were browsing the dessert menu while we were still waiting for basic service. When our drinks finally arrived, they were plonked down on the table without a word, and the waiter immediately walked away. The food experience was no better—service was just as impersonal and dismissive, though we were at least asked if we wanted black pepper on our pizza. The only moment of polite service we received was when we asked for the dessert menu and were given a single word in response: “Certainly.” Overall, the service was slow, inattentive, and completely lacking in basic hospitality. I wouldn’t recommend this location unless you’re happy to be ignored while other diners receive timely and courteous service.

Beautiful space, great energy, and the service was spot on—attentive but never overbearing. The food's exactly what you'd hope for. The pasta was cooked perfectly, and every dish just felt elegant.

Came here in Aug '17 and again recently, in August came here for my birthday and both times were very good. Attentive staff. Nice food. Overall it's good, but isn't fantastic or special, but worth coming if you're going to theatre near by.

Wonderful service and wonderful food thankyou