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3.9

Based on 3.521 opinions finded in 2 websites

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Nº 4138 in 7028 in City of London, Westminster

Nº 361 of 567 Italian in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..creamgarlicchickencookedbaconpayladyoldribssaladcheesefriedmeatballscarbonarafishspaghettimuststeakpizzapasta

comment_iconOpinions

Lovely service, very quick despite being so busy

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Will Cunningham . 2025-03-26

MORE AT Google

Lovely friendly staff, Lovely food

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Sophie Black (Dophin-Schnitzel) . 2025-03-26

MORE AT Google

Wonderful service and wonderful food thankyou

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Charlie Long . 2025-03-26

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The beds are quite tight, as I am tall I had to squeeze in a bit. I recommend the calzone with meatball, delicious 😁

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Michał Pyziak . 2025-03-25

MORE AT Google

It’s a very nice place to eat a breakfast well cooked .Jay was very nice and kind!

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Cristina Totolan . 2025-03-24

MORE AT Google

We came to from Turkey here💙 Everything is perfect 👌🏻

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Dilek Akbulut Şavil . 2025-03-24

MORE AT Google

The food was amazing,the staff were lovely!

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Julia Bardocz . 2025-03-24

MORE AT Google

Everything was very good.The food was very tasty and quick 👍🏻

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Iulia Baciu . 2025-03-24

MORE AT Google

My daughter and I were out walking, looking for dinner. We happened upon this restaurant located in The Strand in London and saw the menu. I had a cheeseburger with American bacon and she had a simple pasta dish. I had a Spritzer and she had hot tea. The food was fresh and hot until the last bite. Very tasty. Sad, but my burger photo did not save. It really was excellent.

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Karen Bata . 2025-03-23

MORE AT Google

Llegamos una hora antes, lo que dijimos que no es un problema si teníamos que volver, pero el chico que nos saludó me golpeó, que no fue un gran comienzo. Nos sentó en una mesa donde luchamos para conseguir la ronda tan solicitada para moverse que acordaron. Incluso esta mesa fue un apretón para 6 de nosotros. Menu es un menú estándar de Frankie's, pero el pedido en línea era un desastre. Pedimos cancelar el pedido y un camarero para venir a servirnos. La comida fue muy rápido en llegar y era promedio que es lo que esperas de esta cadena. Los problemas vinieron cuando vinimos a pagar la comida. La grosería del personal fue horrenda. En primer lugar pedimos dividir la cuenta, el camarero siguió pidiendo dividir por el medio pero debido a que un grupo era un 4 y el otro 2 que no era justo que no podía conseguir su cabeza redonda. Cuando pedimos que le cobraran el servicio opcional, casi se le cae la cabeza. Fue muy grosero conmigo mismo y con mi hermano, así que me alegro de que no lo hayamos pagado. El restaurante estaba muy ocupado y la cola para entrar estaba directamente en nuestra mesa, así que había gente de pie alrededor de nuestra mesa constantemente. Sugiero un mejor sistema de colas para los clientes y un servicio al cliente para todo el personal. Elegiré otro lugar la próxima vez que esté en Londres.

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Jamie L . 2025-03-23

MORE AT TripAdvisor

This was an excellent spot to bring our kids before a show.

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Kate Stacy . 2025-03-22

MORE AT Google

The food and service are excellent, set in an ideal location. Perfect for all meals of the day and requirements with outstanding customer service.

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Joe Waterman . 2025-03-22

MORE AT Google

Nipped in for lunch before a show. Service was very good and food was delicious. Shikdar looked after us! Thank you! :-) amazing waiter you have there :-)

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Hayley L . 2025-03-22

MORE AT Google

Service good, Drinks standard for pump’ Ribs not nice.. weird tasting meat.. Pasta- quite clearly microwaved when hot in middle cold on outer edge..

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karri davey . 2025-03-20

MORE AT Google

Amazing experience. Very attentive staff, who made my experience extremely enjoyable especially when the item on the menu I wanted was not available. I’d like to thank Justin for his amazing hospitality. An amazing host who would definitely be a factor in us returning again to this specific F&B!

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Ayesha B . 2025-03-19

MORE AT Google

Excellent food. Superb service from whole team and especially Kamar. Would come here again

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Matthew Down . 2025-03-18

MORE AT Google

Amazing experience, with really good quality food, and most importantly very clean/hygienic. Additionally, Kamar was of great help, and provided us with an amazing service.

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Omar Paddam Sanchez . 2025-03-18

MORE AT Google

Very nice American Dinner place. Will certainly add it to my list.

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André Mrosk . 2025-03-18

MORE AT Google

The food was great and Lina was so nice, it was a really good experience!

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Silvia Felipe Muñoz . 2025-03-17

MORE AT Google

Amazing customer service and exceptional food

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Ange Blackwell . 2025-03-16

MORE AT Google

I enjoyed so much the pasta with meatballs, so good! Great service.

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Angel Chavez . 2025-03-15

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They don't accept the Blue Light Card discount at this branch but do force the 'optional' service charge on you...it's up to you to ask for it T be removed and you cannot remove it if you order on the app. Otherwise food was good and prompt.

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Paul Simmonds . 2025-03-14

MORE AT Google

One of the best place i've ever been. 😎

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Roland Szerencse . 2025-03-14

MORE AT Google

The raw burger. Very bad attention. Everything is very bad except

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Fer Di Giambattista . 2025-03-12

MORE AT Google

The food was great and I went when it was empty during the day so the service was 10/10. I recommend it if you're looking for somewhere reasonable with decent food

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Aaron Gardner . 2025-03-12

MORE AT Google

A good place to get a sit down meal in Central London. Service and food all good.

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Cat Seymour . 2025-03-12

MORE AT Google

Beef Burger great, chicken burger not so much. Staff polite, efficient, friendly. Headlights from street opposite blinding at times.

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Darren Rigby . 2025-03-11

MORE AT Google

American comfort food on the Strand. Ribs, burgers, American breakfasts. Attentive staff and the food was great!

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John Murphy . 2025-03-10

MORE AT Google

I had a tasty meal at Frankie & Benny’s. I was impressed that there were so many gluten free/vegan options available. I kept it simple, with a vegan pizza and garlic bread. But they were both delicious. I’ll be back! The staff was also very attentive! I went at a quiet time of the day, so for me the ambiance was just right!

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Avian Daly . 2025-03-09

MORE AT Google

Enjoyed my meal. Shikdar's service was amazing!

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Natasha B. . 2025-03-09

MORE AT Google

Isabella who was our waitress was absolutely amazing and a lovely woman and gave amazing service

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Gabby K . 2025-03-08

MORE AT Google

The food was nice and the personnel was very kind. Isabella is the best, I asked to help with my girlfriend's birthday and she surprise us with sweet and a candle!! My experience is this restaurant was the best. Thank you

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Ioannis Minardos . 2025-03-08

MORE AT Google

Food was not great. Burger was tiny and the chips were not good. Prices were ridiculous for the portion size and quality of the food.

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david nurton . 2025-03-08

MORE AT Google

Isabella who served me and my friend was amazing and the food was really good lovely service

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Zahira Williams . 2025-03-08

MORE AT Google

Delicious! 🤤 best pepperoni pizza in my life !

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Natalia Pylypyshyn . 2025-03-06

MORE AT Google

The service from Balint, daniel and Conchita were super professional and friendly and made a positive difference. All Inthis is a super experience for late lunch. I would and definitely return.

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Patrik paroubek . 2025-03-04

MORE AT Google

The staff are amazing, the food came out quick and it was as delicious as it was amazingly presented. Thanks to Balint and Conchita for the great service

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Yesenia Hellen Terrel Hinostrozs . 2025-03-03

MORE AT Google

Excellent service from balint He was very friendly and welcoming 😁

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Robert Burton . 2025-03-02

MORE AT Google

Balint was an amazing waiter and was very patient with us as we had never been before. Absolutely amazing food and will definitely be coming again!

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Olivia Paterson . 2025-03-02

MORE AT Google

Had a lovely time at Frankie and Bennies! We were served by Kamal who went above and beyond! We’d definitely recommend coming here and will be back😊

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Ness . 2025-02-28

MORE AT Google

Good morning. I enjoyed it very much. Will definitely come back.

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EL PresidenteGER . 2025-02-28

MORE AT Google

A very nice place with good food :) the Polish waitress who works there is really very nice and nice 😊👍 I recommend this place wholeheartedly ❤️ try it, you won't regret it 👍

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Olga Sperzyńska . 2025-02-27

MORE AT Google

pasta bolognaise had no bolognaise in it and had absolutely no flavour my brownie is half the size of other people on my table and surrounding tables over all rubbish this has been a serious let down as i was looking forward to this and i only ate that pasta as i am starving though i would have rather ate a fried pidgeon i caught with my bare hands

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harry . 2025-02-25

MORE AT Google

absolutely amazeballs this place is awesome sauce

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Poppymai Raper . 2025-02-25

MORE AT Google

Great food definitely recommend

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Nathan Lannon . 2025-02-25

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El pescado y las patatas fritas estaban a mitad y para ser justos las patatas fritas eran decentes, sin embargo, el pescado sabía como una comida lista fuera del congelador de Nanna. También cuando me incliné hacia atrás para descansar la cabeza, la pared de ladrillo raído creció brazos y tiró de mi cabello hacia la pared. Los inodoros también tardaron al menos un minuto en drenarse mientras veía mi pipí ahogarse lentamente. En general es muy caro y la comida no es lo suficientemente bueno para mis estándares.

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Jaye C . 2025-02-25

MORE AT TripAdvisor

No es un restaurante al que íbamos normalmente, pero acabamos de salir del teatro ( Adelphi ) en el Strand, al pasar estaba ocupado, así que pensamos en darle una oportunidad, sentado rápidamente, el personal atento pidió nuestra comida Mac y queso y espaguetis boloñesa y dos refrescos, mi esposa disfrutó de su espagueti boloñesa Pensé que mi Mac y queso estaba un poco seco, pero ok para un restaurante de comida rápida, mi única queja fue cuando llegó la factura siempre compruebo el recibo para ver si se ha añadido una propina y si no le diré al servidor que añada uno normalmente el 10%, pero en esta ocasión habían añadido 12 . 5 % y eso estaba bien llevar la factura a 68 libras esterlinas , así que cuando el servidor me dio la máquina de tarjetas estaba en la pantalla para añadir una propina y como ella había dado un paso atrás me encontraba en una posición incómoda teniendo que pedir en un restaurante ocupado con gente de cada lado de mí que el servidor lo pusiera en la pantalla de pago y si no hubiera comprobado el recibo habría dado otro 10 % , sugeriría hacer una de las otras.

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grahamMotherwell . 2025-02-24

MORE AT TripAdvisor

Our waitress Maria Conceicao was excellent and went out of her way to help make our son’s birthday very special especially given we were in a rush for a surprise theatre trip for jim! Thanks Maria!

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Jenny Travasso . 2025-02-24

MORE AT Google

Attallah was a great server and the food was very nice

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Jack Furnival . 2025-02-23

MORE AT Google

Shikari ws lovely and very helpful and socail

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Sharon Phillips . 2025-02-23

MORE AT Google

Really friendly place!!!! Full of humor and good service.

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최우영 . 2025-02-23

MORE AT Google

Our server Attallah was very lovely, he was welcoming and very funny too. The food was also extremely nice

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Paige Louise . 2025-02-23

MORE AT Google

Atta and Balint were great!! Love their service!

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Paulo Aragão . 2025-02-23

MORE AT Google

I had a fantastic dining experience at Frankie & Benny’s, thanks to the exceptional service from Balint and Atta. From the moment we arrived, they were both incredibly welcoming, friendly, and attentive. It’s rare to find such dedicated and friendly staff who genuinely care about customer satisfaction. Balint and Atta made our meal even more enjoyable, and I will definitely be returning because of their outstanding service. Highly recommend visiting and asking for them if you want a great experience!

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Eric Okoko . 2025-02-23

MORE AT Google

Great food and friendly service from Shikdar! Would definitely recommend!

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Clare Brogan . 2025-02-23

MORE AT Google

Shikdar was very friendly and made us feel welcome on our visit.

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Miley . 2025-02-23

MORE AT Google

great place with great breakfast, the ambiance and music were great and Shikdar was a great waiter who took great care and was very friendly !!

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Lucas Patrina . 2025-02-22

MORE AT Google

Seated, ordered, eaten and paid within 45 minutes! We could have lingered but we were going to the theatre so the speed was perfect! Fab food, large portions so I'm glad we opted for starters and sides instead of mains. Nice choice of cocktails too!

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Beth Wright . 2025-02-21

MORE AT Google

The food was lovely, the staff were friendly. The restaurant was clean and tidy. The staff were accommodating

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Gemma Potton . 2025-02-21

MORE AT Google

Fish and chips sailing in oil. Inedible

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Tiziana DC . 2025-02-20

MORE AT Google

Cena con il nostro gruppo di studenti. Fish and chips: panatura intrisa d'olio e pesce insipido, patate troppo fritte e alcune addirittura bruciacchiate.

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barbifiore . 2025-02-20

MORE AT TripAdvisor

Friendly welcome and service and great food. Kids menu was great for kids, and the colouring pencils and activity sheet kept the little one entertained for the stay. Would recommend.

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David Caswell . 2025-02-19

MORE AT Google

Came here after being let down with pizza express and I’m glad I came here now got a table straight away even though its crazy busy I would like to thank all the staff for being understanding with my autistic son and going above and beyond to help his needs off fusing eating 10/10

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Jason B . 2025-02-19

MORE AT Google

Really nice and cosy resturante with good food and staff!

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Sara Bryngelsson . 2025-02-19

MORE AT Google

Solid food for good price....Recommendations!

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Zoran Skrobonja . 2025-02-19

MORE AT Google

Even during a very busy time the staff were very helpful and attentive 😊

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Jackie Woodin . 2025-02-19

MORE AT Google

I’m really not impressed with my experience today. I feel as though we were shoved in a corner with minimum amount of room. It took them 3 times to get my mother’s burger correct. And to top it all off the staff seemed unphased and unbothered about all of the issues. I shall NOT be coming back here!

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Ella Jackson . 2025-02-19

MORE AT Google

Meager portions, rude staff, cramped surroundings.

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Jon Wardell . 2025-02-18

MORE AT Google

Great meal with attentive and friendly service prior to going to the theater. Recommend the carbonara. We appreciated the efficiency in seating and serving us. Thanks!

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Karyn Deparis . 2025-02-18

MORE AT Google

Good food, friendly staff, convenient location

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Kalph 2002 . 2025-02-17

MORE AT Google

Food was amazing and cooked too perfection, service was friendly and very accommodating. Atmosphere was busy but very relaxed. Definitely recommend this location.

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Lisa Mcclatchey . 2025-02-17

MORE AT Google

Ohh my we love Frankie a Bennys when we are in Londin it is our must last night family event.

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Marcell Toth . 2025-02-16

MORE AT Google

Thank you to Shikdar for the great service and chat.

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Clare Durie . 2025-02-15

MORE AT Google

Great service, thank you Shikdar!

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Mara Vlad . 2025-02-15

MORE AT Google

Shikdar is the best waiter ever

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Candrea Teodor . 2025-02-15

MORE AT Google

Had a fantastic experience at Frankie & Benny’s, thanks to Shikdar! The service was absolutely top-notch—friendly, attentive, and efficient.

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Sebastian Dobre . 2025-02-15

MORE AT Google

Waitress was lovely and professional. Food was good as always.

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Kat Duthoit . 2025-02-15

MORE AT Google

Amazing service out waiter was incredible ☺️ ‘Shidar’ was fantastic thank you frankie and Bennys

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George Coram . 2025-02-15

MORE AT Google

Had a super dinner at Frankie and Bennys on Strand. Food was great. Server Balint was great.

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Sinead King . 2025-02-15

MORE AT Google

My dad brought me here to sing happy birthday to me but they didn’t and they did sing it to the table next to us 😢. But the food was good.

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Emme . 2025-02-15

MORE AT Google

Amazing food , very full in the end !!

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Olivia . 2025-02-14

MORE AT Google

Visitamos el restaurante en el día de San Valentín, habíamos llamado por teléfono para comprobar si los vales wowcher eran válidos en este día, la persona con la que hablamos (rui) dijo que sí no era un problema, entonces seguimos adelante y compramos los vales e hicimos una reserva Llegamos 10 minutos antes y esperamos a sentarnos. Le dijimos al caballero de la recepción que usaríamos los vales, y ya habíamos hablado con un miembro del personal que nos había asegurado que no habría ningún problema, su respuesta fue bien que no está aquí hoy. y el vale solo era válido hasta las 11 am de hoy (lo que es absolutamente ridículo) El señor que corría delante de la casa era muy desdeñoso y poco servicial, nos dijeron que tomáramos asiento por ahora para evitar causar una escena. Estábamos sentados entre dos parejas (pero también podríamos haber estado con ellos) las mesas estaban tan juntas, se sentía tan incómodo y claustrofóbico. Pregunté si podíamos sentarnos en otro lugar, el caballero respondió que solo había reservado una mesa para dos, estamos llenos, ya que es de San Valentín ya sabes (muy sarcásticamente) Sin embargo, acababa de sentar a 3 personas que no habían reservado con antelación. les pidió que esperaran, pero dijeron que no, solo tenemos una hora milagrosamente que encontró un lugar para que se sentaran. En este punto, ya he tenido suficiente de su actitud, le hice saber que esta es la razón por la que me iba. El caballero realmente necesita trabajar en sus habilidades de servicio al cliente, el sarcasmo no es la forma de hablar al público en general. tuvimos tres miembros del personal diferentes dando diferentes reglas con respecto al vale wowcher. Ahora tengo un vale que he comprado y que no se debe a personal incompetente. Nos quedamos muy decepcionados con el servicio que recibimos y no volveremos a este restaurante. Espero que alguien del equipo directivo vea este mensaje y tome medidas de agradecimiento.

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Beverley M . 2025-02-14

MORE AT TripAdvisor

Very good service, been going to this place 4 times in the last 4 weeks. Very nice waiter Shikdar.

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Diego Mer . 2025-02-14

MORE AT Google

really good service by my man Shikdar

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Matias piperno . 2025-02-14

MORE AT Google

Very good service by my bro Shikdar

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Joaquin Navas . 2025-02-14

MORE AT Google

Very Good service by my man shikdar 5/5

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Gastón Curbelo . 2025-02-14

MORE AT Google

Great restaurant with 5 teens filled them up and great choice of food suited them all and great service. Highly recommend

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kerry teagle . 2025-02-14

MORE AT Google

Good customer service and the atmosphere was great

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William Jones . 2025-02-13

MORE AT Google

The food could of been better for the money you pay not worth the money

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Ricardo Andrade . 2025-02-13

MORE AT Google

Atta and everybody here was lovely

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Oliver Stockley . 2025-02-09

MORE AT Google

Fabulous food and fantastic waiting staff. Balint was cheerful, helpful and attentive. Thank you!

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Emily Paget . 2025-02-08

MORE AT Google

Lovely lunch before theatre matinee. Jolanta was our server and was very efficient and friendly.

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Vince Bailey . 2025-02-08

MORE AT Google

First of all, the food did not suit Korean tastes. The beef burger was dry and without any juice, and the chicken piccante tasted like something had been made. Still, the service from the owner and staff was friendly and good. However, the problem was that one employee kept making racist remarks to us, saying the Japanese words “arigato gozaimasu” and “itadakimasu.” I usually don't leave reviews like this and tried to be patient with other people's kindness, but I was very disappointed in the employee's attitude until I left, and I was upset that it ruined my overall image of London. I hope that the boss provides proper employee training for the sake of the store. First of all, the food didn't suit the taste of Koreans. The beef burger was full without any juice, and the chicken piccante tasted like nothing. But the service of the boss and the staff was kind and good. But the problem is that an employee kept saying "Arigato Gozaimas" and "Itadakimas" to us in Japanese and made racist remarks. I didn't usually leave a review like this and tried to endure with kindness of other people, but I was very disappointed by the attitude of the staff until I left, and I was upset that I ruined the overall image of London. I hope that boss should educate the employee properly even for the sake of the store.

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정재연 . 2025-02-07

MORE AT Google

Excellent food and very nice environment!

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Benedetta Molinari . 2025-02-07

MORE AT Google

the cheesecake was really nice and the lunch set is a really good price deal!!

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Angel Wu . 2025-02-07

MORE AT Google

Amazing food, amazing staff, amazing service!!!

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Simon Tyrrell . 2025-02-07

MORE AT Google

A lovely spot in a busy part of London. Turned up without booking at 1700 on a Friday night and was found a seat, greeted by lovely staff and really enjoyed the food! No complaints from me!

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Adam Duffy . 2025-02-07

MORE AT Google

Isabella was the best! took great care of us and kept us laughing the whole time :)

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Madison Abreu . 2025-02-07

MORE AT Google

Good but the pepper a little too vinegary

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Jadou Gonthier . 2025-02-06

MORE AT Google

Excellent food and very good service and very warm for this cold and above all there is a place to charge the phone 📱 Thank you, I would visit again

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Maritza Pillajo . 2025-02-06

MORE AT Google

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