Frankie & Benny's Burleigh House in City of London, Westminster

Lovely friendly staff, Lovely food

Wonderful service and wonderful food thankyou

Lovely service, very quick despite being so busy

The beds are quite tight, as I am tall I had to squeeze in a bit. I recommend the calzone with meatball, delicious 😁

Everything was very good.The food was very tasty and quick 👍🏻

It’s a very nice place to eat a breakfast well cooked .Jay was very nice and kind!

We came to from Turkey here💙 Everything is perfect 👌🏻

The food was amazing,the staff were lovely!

My daughter and I were out walking, looking for dinner. We happened upon this restaurant located in The Strand in London and saw the menu. I had a cheeseburger with American bacon and she had a simple pasta dish. I had a Spritzer and she had hot tea. The food was fresh and hot until the last bite. Very tasty. Sad, but my burger photo did not save. It really was excellent.

Llegamos una hora antes, lo que dijimos que no es un problema si teníamos que volver, pero el chico que nos saludó me golpeó, que no fue un gran comienzo. Nos sentó en una mesa donde luchamos para conseguir la ronda tan solicitada para moverse que acordaron. Incluso esta mesa fue un apretón para 6 de nosotros. Menu es un menú estándar de Frankie's, pero el pedido en línea era un desastre. Pedimos cancelar el pedido y un camarero para venir a servirnos. La comida fue muy rápido en llegar y era promedio que es lo que esperas de esta cadena. Los problemas vinieron cuando vinimos a pagar la comida. La grosería del personal fue horrenda. En primer lugar pedimos dividir la cuenta, el camarero siguió pidiendo dividir por el medio pero debido a que un grupo era un 4 y el otro 2 que no era justo que no podía conseguir su cabeza redonda. Cuando pedimos que le cobraran el servicio opcional, casi se le cae la cabeza. Fue muy grosero conmigo mismo y con mi hermano, así que me alegro de que no lo hayamos pagado. El restaurante estaba muy ocupado y la cola para entrar estaba directamente en nuestra mesa, así que había gente de pie alrededor de nuestra mesa constantemente. Sugiero un mejor sistema de colas para los clientes y un servicio al cliente para todo el personal. Elegiré otro lugar la próxima vez que esté en Londres.

This was an excellent spot to bring our kids before a show.

The food and service are excellent, set in an ideal location. Perfect for all meals of the day and requirements with outstanding customer service.

Nipped in for lunch before a show. Service was very good and food was delicious. Shikdar looked after us! Thank you! :-) amazing waiter you have there :-)

Service good, Drinks standard for pump’ Ribs not nice.. weird tasting meat.. Pasta- quite clearly microwaved when hot in middle cold on outer edge..

Amazing experience. Very attentive staff, who made my experience extremely enjoyable especially when the item on the menu I wanted was not available. I’d like to thank Justin for his amazing hospitality. An amazing host who would definitely be a factor in us returning again to this specific F&B!

Very nice American Dinner place. Will certainly add it to my list.

Amazing experience, with really good quality food, and most importantly very clean/hygienic. Additionally, Kamar was of great help, and provided us with an amazing service.

Excellent food. Superb service from whole team and especially Kamar. Would come here again

The food was great and Lina was so nice, it was a really good experience!

Amazing customer service and exceptional food

I enjoyed so much the pasta with meatballs, so good! Great service.

They don't accept the Blue Light Card discount at this branch but do force the 'optional' service charge on you...it's up to you to ask for it T be removed and you cannot remove it if you order on the app. Otherwise food was good and prompt.

One of the best place i've ever been. 😎

The food was great and I went when it was empty during the day so the service was 10/10. I recommend it if you're looking for somewhere reasonable with decent food

The raw burger. Very bad attention. Everything is very bad except

A good place to get a sit down meal in Central London. Service and food all good.

Beef Burger great, chicken burger not so much. Staff polite, efficient, friendly. Headlights from street opposite blinding at times.

American comfort food on the Strand. Ribs, burgers, American breakfasts. Attentive staff and the food was great!

Enjoyed my meal. Shikdar's service was amazing!

I had a tasty meal at Frankie & Benny’s. I was impressed that there were so many gluten free/vegan options available. I kept it simple, with a vegan pizza and garlic bread. But they were both delicious. I’ll be back! The staff was also very attentive! I went at a quiet time of the day, so for me the ambiance was just right!

Food was not great. Burger was tiny and the chips were not good. Prices were ridiculous for the portion size and quality of the food.

Isabella who served me and my friend was amazing and the food was really good lovely service

Isabella who was our waitress was absolutely amazing and a lovely woman and gave amazing service

The food was nice and the personnel was very kind. Isabella is the best, I asked to help with my girlfriend's birthday and she surprise us with sweet and a candle!! My experience is this restaurant was the best. Thank you

Delicious! 🤤 best pepperoni pizza in my life !

The service from Balint, daniel and Conchita were super professional and friendly and made a positive difference. All Inthis is a super experience for late lunch. I would and definitely return.

The staff are amazing, the food came out quick and it was as delicious as it was amazingly presented. Thanks to Balint and Conchita for the great service

Excellent service from balint He was very friendly and welcoming 😁

Balint was an amazing waiter and was very patient with us as we had never been before. Absolutely amazing food and will definitely be coming again!

Good morning. I enjoyed it very much. Will definitely come back.

Had a lovely time at Frankie and Bennies! We were served by Kamal who went above and beyond! We’d definitely recommend coming here and will be back😊

A very nice place with good food :) the Polish waitress who works there is really very nice and nice 😊👍 I recommend this place wholeheartedly ❤️ try it, you won't regret it 👍

pasta bolognaise had no bolognaise in it and had absolutely no flavour my brownie is half the size of other people on my table and surrounding tables over all rubbish this has been a serious let down as i was looking forward to this and i only ate that pasta as i am starving though i would have rather ate a fried pidgeon i caught with my bare hands

Great food definitely recommend

El pescado y las patatas fritas estaban a mitad y para ser justos las patatas fritas eran decentes, sin embargo, el pescado sabía como una comida lista fuera del congelador de Nanna. También cuando me incliné hacia atrás para descansar la cabeza, la pared de ladrillo raído creció brazos y tiró de mi cabello hacia la pared. Los inodoros también tardaron al menos un minuto en drenarse mientras veía mi pipí ahogarse lentamente. En general es muy caro y la comida no es lo suficientemente bueno para mis estándares.

absolutely amazeballs this place is awesome sauce

No es un restaurante al que íbamos normalmente, pero acabamos de salir del teatro ( Adelphi ) en el Strand, al pasar estaba ocupado, así que pensamos en darle una oportunidad, sentado rápidamente, el personal atento pidió nuestra comida Mac y queso y espaguetis boloñesa y dos refrescos, mi esposa disfrutó de su espagueti boloñesa Pensé que mi Mac y queso estaba un poco seco, pero ok para un restaurante de comida rápida, mi única queja fue cuando llegó la factura siempre compruebo el recibo para ver si se ha añadido una propina y si no le diré al servidor que añada uno normalmente el 10%, pero en esta ocasión habían añadido 12 . 5 % y eso estaba bien llevar la factura a 68 libras esterlinas , así que cuando el servidor me dio la máquina de tarjetas estaba en la pantalla para añadir una propina y como ella había dado un paso atrás me encontraba en una posición incómoda teniendo que pedir en un restaurante ocupado con gente de cada lado de mí que el servidor lo pusiera en la pantalla de pago y si no hubiera comprobado el recibo habría dado otro 10 % , sugeriría hacer una de las otras.

Our waitress Maria Conceicao was excellent and went out of her way to help make our son’s birthday very special especially given we were in a rush for a surprise theatre trip for jim! Thanks Maria!

Atta and Balint were great!! Love their service!

Shikdar was very friendly and made us feel welcome on our visit.

I had a fantastic dining experience at Frankie & Benny’s, thanks to the exceptional service from Balint and Atta. From the moment we arrived, they were both incredibly welcoming, friendly, and attentive. It’s rare to find such dedicated and friendly staff who genuinely care about customer satisfaction. Balint and Atta made our meal even more enjoyable, and I will definitely be returning because of their outstanding service. Highly recommend visiting and asking for them if you want a great experience!

Great food and friendly service from Shikdar! Would definitely recommend!

Attallah was a great server and the food was very nice

Our server Attallah was very lovely, he was welcoming and very funny too. The food was also extremely nice

Shikari ws lovely and very helpful and socail

Really friendly place!!!! Full of humor and good service.

great place with great breakfast, the ambiance and music were great and Shikdar was a great waiter who took great care and was very friendly !!

Seated, ordered, eaten and paid within 45 minutes! We could have lingered but we were going to the theatre so the speed was perfect! Fab food, large portions so I'm glad we opted for starters and sides instead of mains. Nice choice of cocktails too!

The food was lovely, the staff were friendly. The restaurant was clean and tidy. The staff were accommodating

Fish and chips sailing in oil. Inedible

Cena con il nostro gruppo di studenti. Fish and chips: panatura intrisa d'olio e pesce insipido, patate troppo fritte e alcune addirittura bruciacchiate.

I’m really not impressed with my experience today. I feel as though we were shoved in a corner with minimum amount of room. It took them 3 times to get my mother’s burger correct. And to top it all off the staff seemed unphased and unbothered about all of the issues. I shall NOT be coming back here!

Solid food for good price....Recommendations!

Even during a very busy time the staff were very helpful and attentive 😊

Friendly welcome and service and great food. Kids menu was great for kids, and the colouring pencils and activity sheet kept the little one entertained for the stay. Would recommend.

Really nice and cosy resturante with good food and staff!

Came here after being let down with pizza express and I’m glad I came here now got a table straight away even though its crazy busy I would like to thank all the staff for being understanding with my autistic son and going above and beyond to help his needs off fusing eating 10/10

Great meal with attentive and friendly service prior to going to the theater. Recommend the carbonara. We appreciated the efficiency in seating and serving us. Thanks!

Meager portions, rude staff, cramped surroundings.

Good food, friendly staff, convenient location

Food was amazing and cooked too perfection, service was friendly and very accommodating. Atmosphere was busy but very relaxed. Definitely recommend this location.

Ohh my we love Frankie a Bennys when we are in Londin it is our must last night family event.

Great service, thank you Shikdar!

Amazing service out waiter was incredible ☺️ ‘Shidar’ was fantastic thank you frankie and Bennys

My dad brought me here to sing happy birthday to me but they didn’t and they did sing it to the table next to us 😢. But the food was good.

Waitress was lovely and professional. Food was good as always.

Shikdar is the best waiter ever

Had a super dinner at Frankie and Bennys on Strand. Food was great. Server Balint was great.

Had a fantastic experience at Frankie & Benny’s, thanks to Shikdar! The service was absolutely top-notch—friendly, attentive, and efficient.

Thank you to Shikdar for the great service and chat.

Amazing food , very full in the end !!

Visitamos el restaurante en el día de San Valentín, habíamos llamado por teléfono para comprobar si los vales wowcher eran válidos en este día, la persona con la que hablamos (rui) dijo que sí no era un problema, entonces seguimos adelante y compramos los vales e hicimos una reserva Llegamos 10 minutos antes y esperamos a sentarnos. Le dijimos al caballero de la recepción que usaríamos los vales, y ya habíamos hablado con un miembro del personal que nos había asegurado que no habría ningún problema, su respuesta fue bien que no está aquí hoy. y el vale solo era válido hasta las 11 am de hoy (lo que es absolutamente ridículo) El señor que corría delante de la casa era muy desdeñoso y poco servicial, nos dijeron que tomáramos asiento por ahora para evitar causar una escena. Estábamos sentados entre dos parejas (pero también podríamos haber estado con ellos) las mesas estaban tan juntas, se sentía tan incómodo y claustrofóbico. Pregunté si podíamos sentarnos en otro lugar, el caballero respondió que solo había reservado una mesa para dos, estamos llenos, ya que es de San Valentín ya sabes (muy sarcásticamente) Sin embargo, acababa de sentar a 3 personas que no habían reservado con antelación. les pidió que esperaran, pero dijeron que no, solo tenemos una hora milagrosamente que encontró un lugar para que se sentaran. En este punto, ya he tenido suficiente de su actitud, le hice saber que esta es la razón por la que me iba. El caballero realmente necesita trabajar en sus habilidades de servicio al cliente, el sarcasmo no es la forma de hablar al público en general. tuvimos tres miembros del personal diferentes dando diferentes reglas con respecto al vale wowcher. Ahora tengo un vale que he comprado y que no se debe a personal incompetente. Nos quedamos muy decepcionados con el servicio que recibimos y no volveremos a este restaurante. Espero que alguien del equipo directivo vea este mensaje y tome medidas de agradecimiento.

Very good service, been going to this place 4 times in the last 4 weeks. Very nice waiter Shikdar.

really good service by my man Shikdar

Very good service by my bro Shikdar

Very Good service by my man shikdar 5/5

Great restaurant with 5 teens filled them up and great choice of food suited them all and great service. Highly recommend

The food could of been better for the money you pay not worth the money

Good customer service and the atmosphere was great

Atta and everybody here was lovely

Fabulous food and fantastic waiting staff. Balint was cheerful, helpful and attentive. Thank you!

Lovely lunch before theatre matinee. Jolanta was our server and was very efficient and friendly.

First of all, the food did not suit Korean tastes. The beef burger was dry and without any juice, and the chicken piccante tasted like something had been made. Still, the service from the owner and staff was friendly and good. However, the problem was that one employee kept making racist remarks to us, saying the Japanese words “arigato gozaimasu” and “itadakimasu.” I usually don't leave reviews like this and tried to be patient with other people's kindness, but I was very disappointed in the employee's attitude until I left, and I was upset that it ruined my overall image of London. I hope that the boss provides proper employee training for the sake of the store. First of all, the food didn't suit the taste of Koreans. The beef burger was full without any juice, and the chicken piccante tasted like nothing. But the service of the boss and the staff was kind and good. But the problem is that an employee kept saying "Arigato Gozaimas" and "Itadakimas" to us in Japanese and made racist remarks. I didn't usually leave a review like this and tried to endure with kindness of other people, but I was very disappointed by the attitude of the staff until I left, and I was upset that I ruined the overall image of London. I hope that boss should educate the employee properly even for the sake of the store.

Amazing food, amazing staff, amazing service!!!

Excellent food and very nice environment!

Isabella was the best! took great care of us and kept us laughing the whole time :)

the cheesecake was really nice and the lunch set is a really good price deal!!

A lovely spot in a busy part of London. Turned up without booking at 1700 on a Friday night and was found a seat, greeted by lovely staff and really enjoyed the food! No complaints from me!

Excellent food and very good service and very warm for this cold and above all there is a place to charge the phone 📱 Thank you, I would visit again

Good but the pepper a little too vinegary