Frankie & Benny's Burleigh House in City of London, Westminster

Food was overcooked or held under heat lamps too long, and portions smaller than previously had at other locations of this chain. Tables were packed in, and the combination of loud music and close tables meant we couldn't hear each other speak. Service was slow due to too many covers per server, possibly contributing to the dryness of the food. Our early pre-theatre booking was still too short to have 3 courses in 2 hours due to this. Toilets were messy and not frequently enough cleaned for number of covers through. Our server tried her best, however.

Worst dining experience I have ever had in London. I’ll start with the service. They sat the five of us at a crammed four person table. Our server barely approached the table, didn’t check on our drinks, or how the food was. We also had to grab them for the bill. Plenty of attitude as well. Now the food. Very awful. It’s been over an hour and I still have the rotten taste of that eggs benedict in my mouth. Why was there potato in it? My friend had the bagel sandwich and complained that it was microwaved and soggy. Also, they didn’t have milkshakes for breakfast. Never go here. I want a refund as well, so please feel free to contact me Frankie or Benny. This is the first review of several.

Slow service, food not very good quality

Food was lovely the staff very helpfull and cheerful. Would highly recommend

I also wonder how many good reviews came about. Probably written by myself. Steak tough. Fries dry salad without sauce. Weird mushroom with no taste.

Bring back the vegan hotdog. I went here and got my heartbroken after finding out its off the menu!

Quick visit prior to a show so in just before 5pm to be met by friendly staff and shown to table. Drinks quickly followed and then main courses. Food was delicious and great value.

Nice staff. Unfortunately one member is a blatant liar. We asked for a second Louisiana hot sauce when our food was served to which she replied "we don't do it" when the order she was delivering contained it. This was pointed out to her and she agreed to get a second sauce....... I'm still waiting on my Louisiana sauce and I'm half way back to Leamington Spa

Wonderful food and service!! Justyna our server was lovely and enhanced the experience.

Justine was kind and thoughtful. She made our visit warm and friendly.

A family favourite. Service was a slower than we would have liked especially between courses but we were on a tight schedule for a matinee. Maybe a theatre goers menu of meals that are a quicker turnaround would make the experience more relaxed.

We had a lovely meal on Friday 4th October there were 6 people in the party who all had different food preferences and the menu catered for all of us and I have to say I had the chicken piccante and it was delicious. The staff were friendly and very . Thank you all for a great evening x

Joszef Robert attended to me and I felt really welcome and listened to! Thank you so much Joszef ( especially for recommending the wine I loved it 🤣 ) I like the atmosphere too, really cozy.

Great sushi. Prices are not too high.

Frankie & Benny's is highly recommended!! It is in close proximity to The Strand Palace hotel and great for breakfast, lunch and dinner. There is food for every taste. Really everything was very tasty, whether it was fish and chips, pizza or fried eggs. The service was always very courteous and unobtrusively friendly. The ambience is hip and rustic at the same time thanks to the modern but cozy furnishings. The prices are really reasonable and affordable for London standards. If we end up in London again, we'll definitely go to Frankie & Benny's several times!

Stopped by for carryout. Burger was absolutely wonderful. Perfectly done, very tasty and filling. Fries good too. Good service. This place has a huge menu.

This was without doubt the worst meal I have ever been presented, ordered 2 chicken burgers ,chicken was soaked in grease from what I believe was bacon it was like strips of fat.it was disgusting, AVOID..sept19th 2024 lunch.

This was without doubt the worst meal I have ever been presented with ,ordered 2 crispy chicken burgers chicken soaked in grease from the what I think was bacon I had 1 bite my wife never touched it, should have known as when walked in people finished had loads of food left on plates it really was disgusting.

They removed strawberry cheesecake from the menu. Unacceptable!!!

Clean and comfortable environment. Convenient and fast... takeaway is also convenient. Beautiful and useful containers. Few tables but the tour over is high so there is little crowding

really nice dine in environment. Food is very good and is decent quality for its price and staff is very friendly and hardworking with very good service. extra credit for conchita and ballint for trying their best to give customers the best service they could and generally just being very friendly. Can say for sure that my experience was 10/10

the perfect american breakfast. the waitress was so kind and welcoming. the food was so good. the prices are cheap. the atmosphere in the morning was very peaceful. everything about this place was excellent. im definitely coming back.

There was a very angry waitress who yelled at my friend to „get out the way” when all he was doing was walking over to the bar. When I told this same waitress that I didn’t know what I would like to order yet, she stomped away very angrily without a word. Apart from that the food wasn’t spectacular, but the service was alright.

Loved the pizza and Cherry Cuba Libre drink so much that we visited twice on our trip to London. Such a good place to get dinner and a drink.

Visited today for my daughter's 16th Birthday. Sat down straight away even though we were early. Food was lovely and came out quite fast. Everything was great until we were asked if we wanted any desserts which we didn't as we were full. The same server (older man, bald head) then put the bill on our table. He didn't ask us if we wanted more drinks, which we did as we had only had 1 each the whole time. It wasn't even half 8 at the time. I felt we had been pushed out the door. All other servers were great and friendly, couldn't fault them. This server spoilt it for me

Visited for a mid-week family lunch during a visit to London. The service and food were very slow, which was a surprise as there were so few customers. The food was average quality.

Not bad price, average service and tip included on receipt. We didn't notice and then the waitress didn't double check if we wanted to pay a tip or not. We would have anuwaus but nice to have control. Pizza very greasy.

Was okay, my food wasn't hot but I was that hungry I didn't care. Service also was very slow which surprised me as there was only 5 customers in at that time.

Good food, which was served very quickly. Decent service and ok prices

Food came out cold twice, not sure how you can even do that even garlic bread cheese wasn’t cooked… service awful

What a poor customer service! Went there for cocktails (3 people) and were told to finish in 40 minutes as they were busy. The tables were empty. Have never had an experience to be asked to leave because we were not eating but wanted few cocktails.

Great service from excellent waiting staff. Quality Food. Good atmosphere. Would recommend.

Fish and chips was clearly an afterthought rather than a proper menu item as it isn't even listed there. For the price it was disappointingly bland and the peas looked freshly poured from a can

Isabella was great and the atmosphere was wonderful.

The place was normal. However, the food was a horror show. We ordered Caesar salad. The chicken was burnt, the sauce was tasteless and the crouton seemed to be from the last century. It really was a very bad experience

very long waiting time for the usual fries, 45 minutes. McDonald's is tastier and served faster. the amount of service is insufficient, I do not recommend it

Excellent gastronomy. But the attention is even better. Very well located, very fast the plate comes out

Had a great meal. Shikdar was amazing!! Thank you

I'm a coeliac and selection of gluten free options are great. Well done to all.

Unfortunately, it's gone downhill. It was once my favourite place to eat out. But my last visit. Was very disappointing. Small portions. The fish was dry and had no taste.i will not be returning 😒.

the food was sooo good and the service was even better. Really nice people that work there. I would definitely recommend and come back 😍

Had a great server who took care of us and I would recommend going here the coffee is really good aswell

The staff was really nice but the food was not that good, I would come again but I would recommend trying other restaurants over this one. All together a solid restaurant with nice staff and a good street veiw

Very bad service, food arrived after 45mins after informing that we ordered more than 30mins. Food quality not good quality. Would not recommend, especially the fish. If known would not have gone, only reason was to feed our kids

If you’re looking for an American diner breakfast experience, this is a good restaurant to visit! The waitress was very friendly and welcoming, and the restaurant itself was a peaceful place to start my morning. My only complaint would be that the food was a little messy and inconsistent, particularly that the baked beans were extremely hot, and that the eggs weren’t very presentable. Apart from that, I had a nice time here!

Good food, normal prices, friendly staff

The waiter got my food wrong twice even after we told her we wanted vegetarian she brought back vegan pizza after WE TOLD HER TWICE. Then when I went home I did diarrhoea. And the the pizza wasn’t actual cheese it was burnt.

Kid friendly diner with the classic diner atmosphere. We stopped here mostly out of convenience and urgency to feed our 3yr old. It was very close to one of the stops for the Big Bus tours. Staff was very friendly but lacking overall - so service was spread thin. Nonetheless our waiter was very nice. Food was decent but not astounding. The drinks were delicious. They had a classic kid's menu - my son enjoyed his chicken nuggets. Fish n chips was 4/5; chicken burger was good but lacking sauce (dry). Bathroom is in the basement so need good mobility to get there - my son had to go 3 times and it was quite a workout. Stroller was left at entrance while we ate - no issues.

Enjoyed meal ,then had problem when came to pay as we had a voucher on line which they were reluctant to except, then only after we had left realised they had added a service charge without informing us . Dont think we will be eating at Frankie and Bennys again

Voor een American style dinner kan je hier prima terecht. Ze zijn nog tot laat open en de bediening is erg vriendelijk. Eten is prima, niet super speciaal maar wel lekker.

Amazing service by mrs. Izabela and food has been as amazing as service.

Attended with a large group of adults and children. Food was great and service was excellent.

I haven’t eaten such bad food in a long time. Burgers were dry and bland. We had 4 kids and their food was dreadful. Even the macaroni cheese was cold and tasteless. How can a chain get this bad? We spent £100 on terrible food. Places like this should not exist in central london! But unfortunately the management doesn’t care as they live off tourism. DO NOT EAT HERE

Lovely food. Amazing drink and very cute waiter.

I really enjoyed the restaurant and the food selection. They definitely have some options that are more unique to London that you can’t find at other restaurants. Unfortunately, the service wasn’t all that great very slow and they failed to get some of my items right but overall not too bad!wouldn’t advise getting the Caesar salad. The chicken has no flavor but the jacket potatoes were absolutely amazing! It is a nice comfy area to enjoy me out, especially with all the crowds in the surrounding area if you need a break.

Excellent staff and service, loved the carbonara spaghetti

I dont know this place got so many positive feedbacks. They managed to serve me a well done burger! Looked like a burger that was made hours before, re-heated. And not even salted. Oh, and the milkshake had more milk than ice cream. Thank you but im never going back.

Nice place. The food is very good.

Friendly staff, good value for Central London!

AVOID THIS PLACE IF YOU DON'T WANT TO WAIT 1 HOUR FOR YOUR MEAL!!!!!!!!I went to this place to dine in with my two siblings under the age of 14. At first, when we got there at 5:20 p.m.They were quite welcoming to us at the entrance. As soon as we got seated,we requested our drinks, which came in about 5 minutes. We ordered two large juices and one kid's drink. The Kids Drink came with an offer for a refill for 50 pence,which I got for my youngest sibling. When I requested another drink for my sibling, the staff acted like they were too busy to bring a refill drink for a kid. We waited another 5 minutes to get the kidsrefill.Then, after about 20 minutes, they provided us with our starter, but after that, the experience started to become unpleasant. The staff became unattentive. People who came after us got their meal before we did, and when I asked the staff about our meal, they ignored my request. I quote the numerous staff members I asked said, 'The food will be here soon', which soon turned into a wait of 1 hour and 5 minutes, to be exact. After numerous complaints to staff, one of them was kind enough to request for a manager to come and attend to me. The manager finally came and apologized and offered to provide me with a 50 percent discount for the inconvenience. At that point I lost my appetite as I just didn't enjoy the atmosphere anymore and the food looked like it was prepared forcefully. If you are going there, go at your own risk and have enough time to wait; if not, don't bother because there are plenty of other restaurants that will acknowledge your presence as a customer and be apologetic for the delay in food.

Cool place, variety on the menu, great food

One of the best places to get breakfast in central London. Excellent service from a very attentive waitress. Food was good quality and the size of The Big One breakfast was impressive, very good value for money.

Steaks are great, drinks are amazing, we really enjoy time.. And nice service by Ria. We definitely come back amazing vibes and staff go that extra mile to make sure we both were happy.. Michael and Christina see you soo guys 😁

Food wise, the chicken burger was nice, but the fries had a strange taste to them. I have had many chips/fries and these were the first I couldn't eat, also not terribly well presented. My desert was a massive waffle, this looked appetising but unfortunately it was soggy. Not freshly cooked just heated up. Also the toilets were far from a pleasant experience. At £33 I found this poor value for money. Overall disappointed.

Lovely food and considering how busy it was, service was reasonably quick. Have to give it a low score on atmosphere as tables are so close together, the staff can barely squeeze between them. Felt very claustrophic.

The staff are lovely,funny and kind I recommend going here the food is great! Full of Garfield.i rate this 10/10 lovely!

The food was absolute garbage. My pasta was stone cold and the coleslaw from my friend’s dish legitimately tasted like glue. It’s like something I would use to torture my worst enemy.

We went there for lunch, we really appreciated the welcome and the general atmosphere. The service was satisfactory despite a slightly long wait when we were alone in the restaurant. Very good value for money (starter menu + main course £13.90). The dishes were good but the carbonnaras pasta was too peppery for our taste. We recommend.

A really nice place with good food. An easy recommendation

Came for lunch and was seated straight away. Orders were taken quickly and food came out in about 20 minutes. In my opinion the food could have done with cooking a few minutes more but was still tasty.

Great experience, would have been 5 star if the main course was not served while one of our party was still eating their starter, they were not a slow eater. Good size portions and quality of food.

Maria Conceicao was very attentive and food was served very quick and was delicious! We also had dessert - best Frankie & Benny's location!

Thank you very much, Atta! We loved the experience.

First time here and opted to have the Frankie's feaster and an ice cream milkshake, both of which I enjoyed. I do think the portions should have been a bit more for the price, but otherwise an enjoyable experience

Milkshake seemed to have no ice cream in it and a bowl of two scoops of ice cream filled one tablespoon. Over eight pounds was too much to pay for so little.

Excellent restaurant Friendly and efficient service.

The Carbonara was excellent and so was the service! "Purple Rain" drink was a little sweet for my personal taste but it was good as well.

We ate lasagna. Very authentic and tasty. Also a substantial ice-cream for sharing. This was in the Strand

Starter and Main course came at the same time. Pasta was lukewarm, side dish (skin on fries) came on the same plate as the Chicken and pasta. Not as good as it has been in the past

Worst service ever ! Cannot even take the order correctly even after 3 attempts ! I would advise to stay clear !

Lovely food, lovely staff and nice atmosphere!

Love the place, and our 1 year old really enjoyed it as well.

Walking around London at 10pm, when most places have closed, we find Frankie and Benny's. The steak was amazing. It was cooked medium well and you can taste the grilled flavor which made a difference. The Chicken Parm was very good also and the cheesy garlic bread. But most of all, Conchita our server was very friendly, helpful, and personable. I would definitely eat here again. God bless.

Arriving with a lot of preconceptions, we enjoyed ourselves (burger, pasta and salad) for a more than reasonable price!!!

Likely. Just coffee and cake. Great service

Nice tent, the food was just fine Top staff

Wij hebben lekker gegeten hier Super leuke zaak , waarbij je je snel thuis voelt Amerikaans Italiaans achtig ziet er allemaal leuk uit Eten was prima En het personeel was top

Had breakfast here on Sunday, April 28. Loved our waitress!! Had porridge, avo toast with poached eggs and beans on the side. 2 cups of strong flat white. Everything was perfect, especially our waitress 🥰

Friendly staff, especially Maria Conceiao

An American style diner. We were looking for a place to have lunch and didn't have much time. Googled "diners near me" and found this place. Atmosphere is great and service was also great. Food portions were small and tasted ok. Buttermilk chicken sandwich had very few chips, but the chicken was cooked well and tasted good.

These guys really made our nite: they served very quickly so we could get to the show in time! Thank you!

I visited here with my Brother and Husband. The food was delicious as always. I miss the Norwich branch! Staff were friendly and approachable. I was able to use my blue light card.

Shikdar took such good care of us, and the restaurant was full.

Me and family visited this place last night and really enjoyed the meal , the service and everything else . The waitress Isabelle been an amazing host. Many thanks from Bob & Family !

I found the food was not that good and the cost was pricey given the standard of food on this occasion. We had fish and chips, it was one of the worst fish n chips I’ve had in a restaurant. The fish was mostly batter the fish was grey and the batter was hard. Other meals in our group seemed better however. The service was quite good and attentive.

A pleasant restaurant very close to several hotels, therefore located in a strategic location. The food was good, also in price (taking into account that it is located in the center). Above all, the service was extremely pleasant. Even if there are a lot of people, they seat you quickly and serve you as soon as possible. The employees are very attentive and create a fun atmosphere, it makes you want to come back.

The team was really friendly and kind, the food and the drinks were super delicious. If we are back in London we would totally eat here again.

Un agradable restaurante muy cerca de varios hoteles, por lo tanto situado en un lugar estratégico. La comida estuvo bien, también en precio (teniendo en cuenta que se encuentra en el centro). Sobre todo fue extremadamente agradable el servicio. Aunque haya bastante gente, te sientan rápidamente y te atienden lo antes posible. Los empleados son muy atentos y crean una atmósfera divertida, hace que dé ganas volver.

Excellent food & customer service , thank you Daniel for looking after us , the food was lovely,restaurant was clean & all staff very friendly, our waiter Daniel went above and beyond credit to the brand.

Great service! We arrive late after theatre. We were really amazed about the speed of the service. I loved the meatballs!