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4,05

Based on 1.439 opinions finded in 2 websites

4.0Ambience4.5Cuisine4.0Price4.0Service
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Lovely food and really quick service. Made my partners birthday really special by surprising him with a cake and even a card from the team.

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Charlotte Powell . 2024-09-12

MORE AT Google

The most amazing food ever, La Luna serves the best Sunday Dinner Highly recommend. Extremely Friendly service & Outstanding dishes. 10/10

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Debbie Cutler . 2024-09-12

MORE AT Google

We booked out the whole of the upstairs for my 40th birthday party. Kate was on hand in the build up to go through everything (food orders etc) - I was a tricky customer for some things and Kate managed to sort all of my queries no problem. On the day of the party the staff couldn’t do enough for us - special mention to Taylor for putting up with my many requests! The food was lovely and kids food served in a separate room as per my request All of my guests were very complimentary and I would recommend La Luna for a party in a heartbeat!

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Cerys Williams . 2024-09-10

MORE AT Google

Once again a superb meal, excellent service and lovely wine. We will be back again very soon. Looking forward to Sunday lunch next week

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Chris and mike Hooper . 2024-09-07

MORE AT Google

We had such high hopes but we were hugely let down! We had a fairly cold reception from the lady in charge, and once seated were provided with one menu between two and when we asked for an additional menu and a drinks menu it was like I’d asked for the world. The starters were nice enough (we had crispy beef and the salmon cocktail), but sadly we were hugely let down by the steaks. My husband had a fillet and I had a sirloin - unless you like the taste of smoke and absolutely zero taste of steak don’t waste your money. He managed to finish his plate but didn’t really enjoy it, I didn’t even make it half way, it was like eating a piece of charcoal. We would have mentioned this but the lady running front of house essentially ignored us the whole time we were there, she took an absolute age to collect our plates after we’d eaten, and when I pointed to the barely eaten steak and explained the issue I was met with “oh, sorry” and an expressionless face. We asked for the bill and then I explained that I was quite unhappy with the service and paying for a steak I barely touched, to which she laughed in my face… Eventually she removed one of the steaks from the total and shoved the card machine in front of me, and walked off once she’d seen the payment go through. Certainly not the experience we were expecting given the other reviews!! My advice would be avoid and go literally anywhere else!!

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Katie Williams . 2024-09-03

MORE AT Google

Although very quiet, service was extremely slow and waitress was rude when she was asked to assist us. When the food arrived, it was presented well, however both steaks were almost inedible, to the point I wanted to eat something else to get rid of the overpowering steak flavour. Nobody asked how our meals were whilst eating and we were left almost half an hour before our plates were taken. When explaining to the waitress what the food was like, we were laughed at. Avoid at all costs, very poor experience and will never return.

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Jake Williams . 2024-09-03

MORE AT Google

Positive - Food was good. Negatives - Poor service throughout the whole night. Dirty glasses and plates, cup had lipstick on so asked to get it changed and then cider poured into new glass which was 'clean' obviously not as it had an even bigger lipstick mark, had to get it changed again, cider ended up in 3 different glasses making it flat. Booked a table for 6 but were always only given 5 menus, water cups etc. Only 1 young man waiter seemed to know what he was doing which he was great when serving us but the others no good at all. Bill at the end had a random extra we didn't order so had to get that taken off. Overall very unorganised poor service which let down the whole meal.

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Jack Hooper . 2024-09-01

MORE AT Google

Booked bottomless brunch, an hour and a half you get, ans we waited 15minutes for the 1st drink order to arrive. We had 1 bowl of nachos and 1 bowl of garlic bread between 13 people. The food wasn't very well presented, and we all had food later on elsewhere as we were hungry. You could only order 1 drink when your glass was completely empty, and then it was the waiting again as they had other tables to serve. We had the bill for some extras ordered 10 minutes before our time was up. The staff didn't seem to care that people weren't happy with the food and quality, and were quite "arsey" everytime someone asked for a drink. Would never go back.

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Aimee Hardman . 2024-09-01

MORE AT Google

Busy restaurant on a Saturday lunch time, but service was good.

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Glenys Edwards . 2024-08-29

MORE AT Google

Excellent for date night or a nice interment group meal. Food was amazing, full of flavour and cooked to perfection and how asked. A higher quality of food than the prices may reflect. The staff couldn't be nicer or do enough for us. Food was prompt and checked we were happy with our meal at evey course and ensured we didn't go thirsty. It's a must dining experience.

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Jonathan Jones . 2024-08-21

MORE AT Google

Had an amazing afternoon for Sunday lunch. The food was brilliant and also the service was brilliant. 2 courses for £25. However, the 2 star review is because of our bill. We weren’t drinking alcohol so had lemonade and the price was £5 for a lemonade with a splash of lime. Be wary of the price of the drinks.

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Jim Bullon . 2024-08-18

MORE AT Google

Lovely meal with the family, nice staff, decent price. Food was great 👍🏼

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E R . 2024-08-12

MORE AT Google

Wouldn't recommend the bottomless brunch £30 it's a rip off service was appalling I could see they deliberately keep you waiting for drinks and wont give another drink until your glass is empty I made 3 complaints and they did change their attitude the starter board was dire there were 23 of us and 2 stater board's went to ask where our 10 starter board was was told they ran out of garlic bread we had a dish of olive's a bowl of natcho 6 strips of pitta bread and 3 bits of another bread disgusting attitude from the manager our main meal was a small portion I will never ever go back there or recommend la luna to anyone

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Mandy Studley . 2024-08-11

MORE AT Google

Very disappointing experience. Restaurant was busy , very crowded layout with little room between tables. So much so staff can not pass each other . Food was tepid and not hot , service was possibly the worst I’ve experienced in a while . Portion size for the roast beef was very small and not value for money . Slow , certainly not attentive, having to wait and get up to go and ask staff for condiments and sauces to go with food is unacceptable. Ordered one drink, nobody ever came to see if we wanted more drinks . Waited 25 mins for a dessert menu and had to ask twice . The restaurant was boiling hot to the point my wife felt sick - it appeared to only have one air con unit . Not a cheap option for Sunday lunch , expected so much more from it based on the website and restaurant description . Certainly would not recommend.

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Richard . 2024-08-11

MORE AT Google

What a waste of money. First time here and we won’t be back. We had Sunday lunch. Very expensive for what you get. Most of the veg was barely warm. Beef, two very thin small slices of meat and Yorkshire pud was the texture of a crispy dry wafer. Service was almost non-existent to the point that we had to get up and go find a waiter to ask for salt, pepper and horseradish after the food had arrived. Had to ask twice for the dessert menu which we finally got about 20-25 mins after mains then another lengthy wait for the food to arrive. Really cramped restaurant to the point where the tables are so close together having a private conversation is not possible and the restaurant was uncomfortably far too hot - we were down the back not far from the toilets. Very disappointing and nothing like the website describes. What a waste of over £60 for lunch for two!!! Not sure where the AA rosette came from but it certainly fell way short of expectations. Don’t waste your time or money going here..

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Tina M . 2024-08-11

MORE AT Google

A lovely place to eat and they fitted us in at the very last minute when another restaurant had let us down Thankyou all so much

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Tracy Evans . 2024-08-10

MORE AT Google

Bottomless Bruch is a Con! £30 a head and waited three quarters of an hour for my first drink! Didn’t like the drink so asked for another and was told you have to finish the drink first before they give a refill!! The starter platters were given to every eight people so we waited for an hour for more to be serviced only to be told that we should have shared two platters for 24 people! Two drinks in an hour and half is not good enough! Would not recommend.

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Rosemarie Phillips . 2024-08-10

MORE AT Google

Very disappointed with the service. The young staff were ok, but the owner/ manager so rude. We had the bottomless brunch which was never worth the money. Waited for our drinks, and refused to bring another until your glass was totally empty. Waited 45min for our starters hardly anything on platter to feed 10. We were a party of 20 so unable to all have our meals together. Definitely won't be going back.

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Melanie Brown . 2024-08-10

MORE AT Google

Asked the blond woman for dessert and the bill and she never brought either, had to ask a colleague, food looked awful and my partners steak tasted like sick, took an hour and a half to bring steaks, an hour to bring some chocolate and strawberry’s, drinks was nice

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Harvey Evans . 2024-08-06

MORE AT Google

Visited here as a family this evening, food was lovely. We had the chateubriand boards x2 However service was slow, our drinks didn’t come until after we had finished the starters, we had to ask where they were. After this whilst eating the sharing board a younger member of staff asked if my husband had finished and picked up his plate, even though we were all still eating including him who was picking off the sharing board, this made us feel very rushed. Such a shame about the service as it was lovely inside and food was good .

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Jodie Henricksen . 2024-08-01

MORE AT Google

Ok cocktails. Lovely food. Small portions. Will be back though!

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Liam Lewis . 2024-07-26

MORE AT Google

This restaurant was nothing like its Instagram reel. Another classic case of reality vs. social media..

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David rice . 2024-07-20

MORE AT Google

Had a great meal for a family celebration. The service was outstanding, as was the food which came on hot plates meaning the food stayed hot the entire time we were eating. Can’t fault the evening we spent here, I would definitely recommend.

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32Louc . 2024-07-16

MORE AT Google

Looking forward to an early evening dinner with my friends but ended up very disappointed ( not with the. company ) but the experience - we were the first in restaraunt so difficult to judge atmosphere, young girl serving us was very pleasant ,but the sea food risotto was atrocious - it was like a long grain rice done in fish stock - 2 chunks of salmon and half a small praw. -I couldn’t make the effort to finish it because rice not cooked for long enough and certainly not creamy - I mentioned it when plates collected from table . I mentioned it again when I wa paying - but was greeted with a very defensive attitude and felt like it was my fault - I was offeeedxa glass of wine but at. This stage had enough and wanted to leave - will not return or recommend

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Carol Owen . 2024-07-16

MORE AT Google

Great evening celebrating my birthday with my partner - was very busy on entering but had no problem with food or drinks. Ordered 3 cocktails, beers and a bottle of wine along with 2 course set menu and side orders. All was great. Service was very good and friendly. Would recommend and return.

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Zoe Riley . 2024-07-16

MORE AT Google

Tough steak peppercorn sauce wasn’t as expected although a creamy substitute was brought for us . Good knowledge of gluten free food. Cold mushrooms as an extra side. Advised onion rings would be battered, but came fried and greasy. Totally disappointed. Won’t be returning nor will I recommend.

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Jane James . 2024-07-16

MORE AT Google

WOW what a little gem - visited here today for my hubbies 70th Birthday !! 7adults, 2 kids & 2 toddlers !! The restaurant itself is so flipping cute with such an amazing atmosphere - ALL the staff were lovely from the lovely Kate who I booked with to the ladies serving and the very cheeky (in a lovely way) cocktail maker who took our money, each and every one of them had smiles on their faces the whole time we were there !! Faced with a bunch of fussy eaters, nothing was too much trouble !! Some of us went for the Sunday lunch set menu whilst others wanted a bit of that menu and a bit off the the main menu - all was accommodated for - I was determined, even before we got there, that I was having the cheeseboard but the portions from the starter and the main were so generous I asked for a takeaway cheeseboard and, you guessed it, they accommodated that too !! All the food was delicious and the kids meals were such a generous portion too, just made the whole experience an absolute joy !! Thank you ALL very much for looking after us - we will definately be back again xxx

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ALewis68 . 2024-07-14

MORE AT TripAdvisor

Came here for our anniversary meal on Friday. First time here and we will definitely back! Ordered the sharer chateaubriand board which was to die for, if we’d known how much food there was we wouldn’t have had starters! That being said starters were fab too. Lovely cocktails and staff couldn’t do enough for us. Thanks all x

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Amy B . 2024-07-08

MORE AT TripAdvisor

After seeing the restaurant on TikTok. Me and my partner decided to book. Honestly, we were debating whether or not to leave before we had sat down. We waited not far off 10 mins for anyone to even see to us, it wasn’t until my partner actually stopped a member of staff to say we had a table booked did anyone deal with us. We got sat down and after that the service was incredibly quick, all courses were brought out a reasonable time after one another. We had the 3 course menu for £35 and we had 2 extra sides for £8. The food was absolutely beautiful, only down thing I didn’t enjoy were the chips but that is only because I don’t like skin on chips, but that is just down to preference. One of the best steaks I have had, followed by a gorgeous Eton Mess dessert. I would say overall our experience was positive it was just the first

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Tara Lena . 2024-07-07

MORE AT TripAdvisor

Booked La Luna as we were staying at the Lanelay Hall Hotel & Spa nearby. I could have chosen any of the menu options. The food was beautiful & the staff excellent. They really went above & beyond, especially the owner, and we even had a surprise anniversary card when we left. It was a lovely touch. The bread & butter pudding was the best I’ve ever had! 😋

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Jan D . 2024-07-05

MORE AT TripAdvisor

I would have given 3.5 if that was an option. But it’s not, and I felt I couldn’t give 4. After seeing a post about this place online, I was really looking forward to coming. Perhaps I was expecting too much, but overall I was a little bit disappointed. Firstly, service was slow throughout. From waiting for a menu, then to order, for drinks, each course and then the bill. At the end of the meal we were even joking with the people at the table next to us, who would eventually manage to get their bill first? We had the warm breads with oil and balsamic to start. Nowhere near enough oil, so most of the bread was eaten dry. I had the Fritto Misto. For the price of £22.00, I was expecting a bigger portion. The batter could’ve been crispier too. The fish cake that was part of the dish was nice. The other main course we had was the noodles with bang bang chicken. This was tasty and the best part of the meal. The sticky toffee pudding needed more sauce and ice-cream. It was a bit dry. Some other meals looked better, maybe we were just unlucky with what we chose.

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Samphe . 2024-07-05

MORE AT TripAdvisor

Can't fault the service, the staff were friendly and couldn't do enough for us 👏👏👏

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Stuart . 2024-07-05

MORE AT Google

Absolutely Fuming!! 😤 I had an Area Booked Upstairs, called “The Cwtch” for Prosecco Brunch, for my 40th Birthday 🥂 Paid Deposit (£50) for Room (June 22nd) I was told that this “may” move to Another Room due to Final Numbers & Party Size 🤷🏽‍♀️ which I Understood & thats Fine, because all Rooms look Great, it’s just “the Cwtch”was my Favourite 🙏🏽 However, having Rung them today (June 28th) to give them Final Numbers & to pay The Total Balance for Us all for the Brunch, I was told that the Room now (& all the Rooms Upstairs) are now All UNAVAILABLE due to a Private Function that’s been booked 😳 When I asked when this was Booked, because last Week when I made my Booking, the Diary was Ok to do so….. The Boy I spoke to said “this Week” so AFTER I had Booked & Paid the Deposit for the Room, & Date that I needed. They Sacked Me, and many Others Off, to Accommodate this Other Person….. How Unfair is that, on the People that Booked FIRST!!!! 👎🏽 The Boy then went on to say, “they’ve paid for it all” Really???? So because this Person had Money and Paid for Everything Upfront & in full (which I do Understand to some Extent) that gives You the Right to Sack Off the other People that have Already Booked, & give him Priority 🤷🏽‍♀️ & what’s Worse, is they didn’t even Ring Me to inform Me of this. I rung them to Pay the Balance Owed, for what I had Booked & then after they Told Me about the Confusion, they didn’t even Ring Me back, when they said they would, to Discuss the Alternatives, so I had to Ring them AGAIN. On the Phone the Boy told Me that he would either be Relocating ALL the Bookings from Upstairs, elsewhere (to the Restaurant downstairs) or they will be Happy to Refund the Deposit!!!!! I have Never Ever left a Bad Review on Anything or Anywhere, however This Situation has Upset Me so much……it was my 40th. My Family & Friends all kept this in their Diaries, for my Birthday Celebrations. I am so Dissapointed, Especially since My Partner & I, had been to this Place, twice in the last Month. We went Once for Food & went Once for Cocktails, and they were both equally Amazing!!!! I Booked this Place Because of how Lovely the Drinks were & how Stunning the Food was, & Because I fell in Love with the Rooms Upstairs & I genuinely thought it would’ve been a Perfect Venue to Celebrate with my Family/Friends. But how Wrong I was….. Out of Principle I will NOT be Returning here or Recommending this Place to Anyone, knowing Now, how Poorly they Treat People. Despite how Stunning the Decor is, or how Good the Food and Drinks are. It’s Totally unacceptable to Treat a Paying Customer this way and change, Sorry “Ruin” Someone’s Plans after they’ve Paid a Deposit to Secure them, in the First place. After Speaking to Another Member of Staff regarding this Issue, she Confused Me with another Booking from the Same Night that also had to be Cancelled. A Hen Night!!!! La Luna did offer Me Alternative Dates, but as with Adult Life, None of my Family/Friends could Make that Date, hense Why we agreed & Booked the Date that we did, so they ended up giving Me a Refund. Which I’m Thankful for, even though this is all their Fault & out of my Control, however I am so Disappointed that a Place could do this to People/Persons and would Warn anyone to be very cautious to Book here, due to the Nature of this Establishments management. Poor Management & Shocking Customer Service.

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Sarah Bound . 2024-07-02

MORE AT Google

Popped in on Friday night for date night as the missus saw a TikTok she liked, Made a booking and popped over, we wanted to try the steak sharing platter, just over £100 for the 2 of us, with what was served to us wasn’t good enough, two drinks each in as the food took so long, the size of the steak served I could of eaten on my own let alone sharing, we asked for the steak to be medium done but the centre of it was barely cooked at all, we had 4 little bowls of sides and 3 sauces, and once served between the 2 of us wasn’t no where near enough to warrant the £80 cost, we walked away quite disappointed to be honest, If you want a nice steak sharing platter we highly recommend the steak and stamp in Pencoed!

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Chris Knott . 2024-06-30

MORE AT Google

The positive thing about this place is their marketing team, fair play! As soon as we walked in it felt like we had been catfished. It seems to be shown in a completely different light on social media. We booked a table for 8pm and got told we weren't on the list and then we got taken upstairs to some random room which felt like it was in the back room of a dingy club mixed with someone's living room. Very uncomfortable and I'm glad we left and didn't spend any money there. The atmosphere was so odd. The 'Live Laugh Love' sign on the wall was the last straw for us 😂 byeee

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Abbi Clarke . 2024-06-28

MORE AT Google

Had two share platters we shared between 6 of us , food was stunning

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Nathan Jones (Nathan2J) . 2024-06-22

MORE AT Google

Food was ok, their advertising is misleading and their service is dreadful. Plenty of lovely places to eat and drink around the area, this isn’t one of them

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Venice Wynne Lewis . 2024-06-22

MORE AT Google

Amazing restaurant, the food is out of this world every time, the service is brilliant, the venue is modern and welcoming and all together it’s a great dining experience, would highly recommend to anyone… we visited on Father’s Day and couldn’t of asked for a better way to spend the special Day at la luna! 100% would recommend.

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declan brookes . 2024-06-17

MORE AT Google

Had a table booked for the Saturday but was then contacted on the day before to ask me if I was still coming as I was 20 minutes late even though the table was for the next day. After explaining I have the table booked for the Saturday was then told they will change it for the Saturday as if I was the one who booked the wrong day. Upon arriving on the Saturday was asked did we book under a different name as they could not find us then after the clearly gave us somebody else’s table seemed to just been over booked as many people was told to go upstairs and wait for a table due to not having any available. Food was bland and not very nice at all, peppercorn sauce was nothing like it and the dessert was missing parts to what the menu said. Staff there was very rude and clearly lacking customer service, on social media food looked great but was very much far from that would not recommend.

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Jordan Bailey . 2024-06-16

MORE AT Google

We never leave bad reviews but this is a must! We had such a bad experience here, wouldn’t recommend. Booked a table for 8pm wasn’t seated until an hour later, even though we had a booked table. We were told to sit upstairs in a waiting room, 4 lots of old tables been dumped in there. It was disgusting and no atmosphere, floor wasn’t hoovered & old chips on the floor and tables hadn’t been cleaned. please view photos!!! then asked us do we want to eat in there? Because I complained we were then seated straight way with our order taken, didn’t get drinks or starters (bread and olives) for 45 mins, then because I complained again about how long it’s taken for everything, it was 10pm before having our main meal. We ordered £80 steak board, wouldn’t recommended so over priced, Mac and cheese been cooked for ages. Chips were cold. Peppercorn and chimichimuri didn’t taste anything like it was meant to. Beers we had were flat and sour tasting. Steak was an average steak nothing special. So upsetting for the service and the food, we drove almost an hour away for this place as the social media is 10/10. Spent £120, would rather gone into Cardiff and spent it in pasture or another steak restaurant.

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Lucy Tasker . 2024-06-16

MORE AT Google

Food looked amazing on instagram but really let down with the overall visit tonight. Service was absolutely shocking was there for 7pm and didn’t order food til 7:40pm the service was very poor. food was not worth the money at all. £8.50 for pork belly to start and it was 2 slices of pork with a small salad. Had the chateaubriand sharer for main and couldn’t believe we was paying £40 each (£80 in total) for the main course as it was a few slices of steak with below par sides. Really gutted as this was a birthday meal celebration and we had to be looking forward to visit this venue for food for a good while. Was told before hand the service was bad but thought it might have been a one off with their own visit. Would definitely not come here again.

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J J . 2024-06-15

MORE AT Google

Food was amazing and good value for money

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hadyn payne . 2024-06-09

MORE AT Google

We've eaten in La Luna for around 25 years both lunch, dinners and celebrations. The service and ambience has always been exceptional and the food in quality and range has been consistently splendid, the flavours of every dish finely worked out and balanced. For this quality it is exceptional value for money. We are both vegetarian and are well catered for and there is a separate vegan menu. The wine list is well chosen and reasonably priced. We travel and eat out around the world and La Luna usually comes up trumps on our return. All the dishes are prepared on the premises from basic ingredients, a real rarity in restaurants these days, and it tells in the quality. La Luna is a jewel in the crown for South Wales and well worth travelling for.

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Len Arthur . 2024-06-08

MORE AT Google

What a great place to be. Looks are deceiving, the restaurants food is amazing especially our chateaubriand and I’m told locally sourced. The decor is great and so is the cocktail bar rooftop, so unexpected. Would recommend and will be back for more!

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CJ Reed . 2024-06-08

MORE AT Google

Delicious food, great atmosphere. The service staff are very attentive always smiling and friendly. Highly recommend.

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Adam Lawrence . 2024-06-06

MORE AT Google

Really busy night and the waiters had so much to do and it didnt look like there were enough of them. They were very polite but......

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Ley Emanuel . 2024-06-06

MORE AT Google

Great service excellent food spotless toilets and lovely atmosphere.Best restaurant in the area.

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keith harwood . 2024-06-06

MORE AT Google

Had a good meal. Very filling. Reasonable price. Only spoiled by staff asking every 7 minutes (we set a timer) to ask us if everything was ok or if we wanted anything else etc. would recommend this place. Thank you

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Stuart Baker . 2024-06-02

MORE AT Google

Had a lovely meal for our anniversary this evening. Ordered from the early dinner menu and the 3 courses were delicious. We will definitely be back. A lively atmosphere here too and so nice not to feel rushed.

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Paula Jones . 2024-05-29

MORE AT Google

The food was excellent with good service and will definitely go back

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Andrew Neill . 2024-05-24

MORE AT Google

Stunning food and the service was faultless

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leigh randall . 2024-04-27

MORE AT Google

Great night! Food was stunning, staff couldn't do more to accommodate. Will definitely be back again soon :)

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Saera Wilson . 2024-04-23

MORE AT Google

Amazing find, food and service were fantastic. Kate the owner took us upstairs to see the bar area what a surprise really great space with individually themed areas, great for chilling or partying with friends. Thankyou we will be back.

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Kerry Jones . 2024-04-21

MORE AT Google

lovely place for a quiet meal. food excellent. the fish platter was great

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evan mccabe’s better half . 2024-03-29

MORE AT Google

Food was fantastic. Had tapas upstairs. Lovely setting with excellent service. The lads in charge couldn’t do enough for us. My wife loved it The cocktails were amazing. Can’t wait for our next visit

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russell p . 2024-03-29

MORE AT TripAdvisor

Great food, little bit of a wait for drinks, I think they forgot, but everything else was great.

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Rebecca Murray . 2024-03-20

MORE AT Google

Went to La Luna last minute decision for daughter's birthday wanting the tapas menu was told only do them on weekends but said they would do it anyway as there was 3 of us and a child so we had the set menu was told there was enough for all also ordered extras. When it arrived it was just enough for 2 and the food was very dry and no where near enough for 3. I would have rather been told that they were unable to do and pick off the menu, the cocktails were very poor too, full of ice and could only taste pineapple juice in all 3 of them even though we had different drinks. So at a costly bill of £94 we left and had to go for food elsewhere.

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Karen Llewellyn . 2024-03-14

MORE AT Google

A great Mother's Day lunch at La Luna with really brilliant food and attentive, friendly staff... Kate does a great job of making everyone feel welcome. It's a real pleasure to eat at La Luna in a very relaxed atmosphere. I would recommend La Luna to anyone - especially for special occasions.

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nigelswain2022 . 2024-03-11

MORE AT TripAdvisor

AVOID AT ALL COSTS!!! I WOULD GIVE 0 IF THAT WAS AN OPTION Me and four other friends came to the establishment for a friends birthday. After we were told we wasn’t allowed the room we enquired and also had confirmation off the restaurant it would be available, we received the most awful experience of customer service I’ve ever came across. Firstly the owner of the establishment Kate, was rude and arrogant and didn’t once apologise for any inconvenienced that was caused. Once we given our food it was dry and tasted as if it was reheated. Once we complained about this we was told by the manager (male) that it basically wasn’t his issue and we wouldn’t be offered any refund, we even offered to pay for half of it. He was very rude and even raised his voice when discussing the issue with us. We asked then if we could discuss the issue with Kate herself, as the manager was absolutely no help. We was told that she was too busy to speak to us! After waiting for the manager or Kate to come and discuss the issue further we had to go and find her ourselves. When we found her we was met with sarcasm and arrogance. Best thing about all this is that when we eventually found Kate (owner) she was standing leisurely by the bar counter downstairs talking to a memeber of staff, so wasn’t busy at all. I will never ever visit this establishment again. Food was disgusting and over priced, venue was cold and the management, owner and 1 or 2 members of bar staff were extremely rude and unprofessional. One of the worst customer experiences I’ve ever received in my entire life. It truly ruined our night

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Bethan English . 2024-03-10

MORE AT Google

We parked opposite and as you look across at the restaurant in the dark the twinkling lights made it look welcoming. We had a warm greeting, with menus given and our drinks and food order taken promptly. We chose to share the warm breads and Chateaubriand. The breads were scrummy and so warm, felt like they were just out of the oven. And the Chateaubriand was out of this world…..it came with sauces, mac’n’cheese, onion rings, garlic mushrooms, chips and a rocket salad. It was all incredible and will rank as one of our best meals out ever! The service was subtle, friendly and attentive and the playlist was great. Thank you for a really lovely experience.

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Y8524TZtraceys . 2024-03-10

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Had high expectations after seeing photos on Instagram. How disappointed were we. Mother’s Day lunch food was lukewarm warm, meat underneath cold!!!! No extra gravy offered and after eating heard a waitress asking another table any extra gravy!!!!! Asked for more roast and mash as only had 1.5 roast potatoes and one spoonful of mash each. Only to be charged £10 for the extra portions, surely we should have been told that these were an extra charge. Will definitely not be visiting again, absolute rip off

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melandjosh1234 . 2024-03-10

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Such a lovely Mother’s Day lunch, food was plentiful, high quality and super tasty. The service was excellent and an all round great atmosphere. Would highly recommend 👍👍

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judith cutter . 2024-03-10

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The staff were extremely rude. When we arrived we was told that there was no confirmation for the room we required. They stated that the room we booked was conveniently ‘undergoing work’ . The put is in the smallest room, that was freezing cold with no speaker. The food was cold and was reheated before they gave it to us. We made a complaint and explained how the food wasn’t worth the price and we refused to pay the amount they had given. The manager said they refused to take a discount off our meal. We asked to speak to the owner, we then waited half an hour before the owner arrived . According to the consumer rights act 2015 reference CAR we are legally entitled to a refund or to get a discount on our meal.

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Summer James . 2024-03-09

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Terrible meal. Food was cold no presentation. No appropriate cutlery fir the food. £8.00 odd for a glass of wine. Totally unacceptable. Would not recommend or visit the place again. Very disappointed.

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Molly E . 2024-03-05

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Superb restaurant, the food is great every time, the service is brilliant, the venue is cosy and warming and all together it’s a great dining experience, would highly recommend to anyone… also tried the Sunday lunch today for the first time and as expected, it was fantastic.

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Daniel G . 2024-02-25

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Been here for Sunday lunch a few times nice enough sometimes veg cooked is hit and miss paid extra for lamb definitely wasn’t worth it fatty and chewy I should have complained for price but when we walked in I had rebooked a certain table to be told it wasn’t in the book so couldn’t sit there waiter said well does it matter where you sit you’ll still enjoy ? So didn’t feel comfortable saying anything else wouldn’t rush back shame really

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Lana S . 2024-02-20

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Gorgeous food and polite friendly service. The crispy beef in mojito sauce was outstanding. Will be returning very very soon.

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sixstars6 . 2024-02-15

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Thanks for suck an amazing meal tonight... great good

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Simon Athey . 2024-02-15

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What an amazing meal.. probably the best meal we have had in ages! Great staff, always stop and chat to us, and always have a friendly welcome. Beautiful decor and well worth a visit, a true jewel in Llantrisant. We will definitely be back soon. Thank you

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danielhC260GY . 2024-02-13

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An amazing Sunday lunch - food was absolutely delicious and the service was fantastic. It was so busy and all the staff were working non stop, and still had time to make us feel important/well looked after. Couldn’t do enough to help with our baby too. Highly recommend and cannot wait to return!

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jolou91 . 2024-02-11

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Came for Sunday lunch and called up last minute and was able to get a table. The staff were very friendly and Taylor was really attentive. The food was outstanding had the fish cakes to start and beef for main and was full of flavour and cooked beautifully. The price was right for what we had. We will definitely be back thank you ☺️

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yasminduranay02 . 2024-02-04

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Let us book the private booth upstairs for a birthday to then be told when we got there that the booths arent open upstairs during the week and we’ll have to sit in the restaurant, this was disappointing as we’d had balloons and decorations ready to decorate the room upstairs. We wouldn’t have come here if we’d known we couldn’t book the booth! Regardless of that, the food was fab and the drinks were fab, service was mediocre, didn’t do anything to stand out.

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anwenh1987 . 2024-02-04

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Firstly .. the whole restaurant needs a complete overhaul .. shoddy and shabby dated decor .. the light fittings were thick with dust and grease .. sat facing mirrors .. my view - dirty walls and skirting boards, dried out imitation plants and dirty velour chairs at the table facing me .. the music was loud and inappropriate for a restaurant Bare tables, no condiments. My £8 glass of wine was served in the most basic of cheap wine glasses .. water served in a glass with a straw stuck in it .. no jug for the table .. dirty shabby menus .. ordered crispy beef. .. served luke warm and not crispy.. asked the obvious ( crispy beef ?? ) to be told it’s crispy beef but not crispy as it’s their signature dish which is crispy beef but not crispy .. makes no sense .. ordered mushroom bruschetta to have a scorched wedge of ciabatta and a few mushrooms .. red pepper in the mix of the concoction with very little sauce .. the young boy who served us was very apologetic and did his best in the circumstances. To be sat in this restaurant was not only a depressing environment and experience the food is completely overpriced from what appears to be cooked by a cook .. not a chef .. for this restaurant to be trading there must be very little competition in the area for them to get away with serving what they serve in canteen surrounding ..

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Andrea H . 2024-02-03

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Booked for lunch. The food is tasty. Service was efficient and friendly. 2 course meal at just under £17. Parking across the road, in the car park, is free.

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Mandi Dunlop Ferraro . 2024-01-11

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I Was very disappointed with the Sunday lunch we had today,it was my grandsons 7 th birthday and there were 8 of us,the veg was very poor the new pots were green on some parts and the amount of veg we had for 5 adults was minute had to ask for more cauliflower cheese as there wasn’t enough to around and that was very hard not cooked enough…I know the child meals were free but to bring them on a side plate was ridiculous I will not be visiting again we travelled 1 hour to get to you today and it was disappointing to say the least

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Gill Collins . 2024-01-07

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Ordered off the tapas menu, and all dishes were excellent. Slightly on the smaller size portion wise, but great value for the price. No rushing service wise, and cocktails were really lovely. The food served to other customers off their main menu all looked delicious. Highly recommended.

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Tony Walters . 2024-01-06

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Had a fantastic meal with the family , we all had the set early dinner meal , there were 7 adults and 1 child on our table and all had a variety of starters and mains and all were delicious! The haddock was the nicest I’ve ever had , you could not fault the service , the gentleman who dealt with us (? The Manager ) was brilliant, so attentive to the little one in our party which made her day . If I had one tiny issue, it was the volume of the music .. but we were right by the speaker system and I’m sure if I had asked, they would have turned it down,… will definitely be returning.

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nicholac540 . 2024-01-06

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It's my favourite place for date night. Food is always amazing and 99% of the time service is superb. Prices are reasonable for the very high quality food.

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Leah . 2024-01-03

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Very rushed at food ordering time by the waiter. Seemed to have something more important to do than serve us. Food arrived, pretty cold. Crispy beef was soggy as was the calamari. Sorry guys, won't be back in a hurry!

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Graeme Davies . 2023-12-31

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This restaurant is fantastic, the service was impeccable and the food delicious. I would highly recommend this establishment.

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Darren W . 2023-12-29

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Christmas Day lunch was exceptional. We were a party of 5 and welcomed with a glass of mulled wine into a lovely atmosphere. The food was fresh, tasty and cooked to perfection. I have to mention the professionalism of the service staff as they were attentive and pleasant but not intrusive. A very enjoyable experience.

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Sylvia W . 2023-12-25

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I booked Sunday Lunch at La Luna to celebrate my sisters 70th Birthday. Well this was not the usual pub grub Sunday Lunch by a long shot. Yes they had the roasts but with interesting twists but also additional different options. The veg provided were amazing. High quality. Wide choice and tasty Inc the crispiest roasties , new pots , roast carrots, parsnips and butter nut squash and a great selection of greens Inc tender stem broccoli and mange tout.. and loads of them. They certainly didn't stint. There were also an unusual selection of both starters and deserts. My 94 year old Mum said she was too full for dessert but we ordered her the Baileys Tiramusu and she cleared the plate ..it was sooooo tasty. I must say we shall definitely be going back . A real find.

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MIke Evans . 2023-12-19

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We visited La Luna this evening for a few Christmas drinks and some tapas. The food was beautiful. The service was friendly and efficient. A very pleasant evening

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Bethany Frowen . 2023-12-19

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The most perfect food at La Luna last night for date night. Everything tasted amazing. Well worth a visit. Lush vibe, friendly staff and an affordable menu. We had the set menu including calamari, crispy beef, steak with peppercorn sauce (the best I ever had), bread and butter pudding and chocolate pot. Every bit of it was delicious.

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Jo Davies . 2023-12-16

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The most perfect food at La Luna last night for date night. Everything tasted amazing. Well worth a visit. Lush vibe, friendly staff and an affordable menu. We had the set menu including calamari, crispy beef, steak with peppercorn sauce (the best I ever had), bread and butter pudding and chocolate pot. Every bit of it was delicious.

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Jo D . 2023-12-15

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Food was delicious, service great 👍 highly recommend.

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Kate Lewis . 2023-12-12

MORE AT Google

Great food and great service. With all the commercial food chains we're bombarded with these days, it's great to find a family run business which offers that personal touch and experience, that very much challenges the status quo and in my opinion, blows them out of the water. I would highly recommend La Luna, you will not be disappointed. Nothing beats your own experience so give it a try and judge it for yourself...fantastic!

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Simon Evs . 2023-12-03

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First off, I made an error when the booking was confirmed, I didn't check the email, but I just took it that all was OK. It turns out time had been changed from what I requested. So that's a lesson to me to check email. However, they were good and then got us to a table within 25 mins. Staff were attentive. However, it then felt like we were rushed. They were clearing plates before we had completely finished courses and also cleared the table whilst we were getting our coats on. For a 2 hour sitting, we felt rushed in and out within 1.5 hours. Had worse food elsewhere, but for the price, we've had a whole lot better. I had the pork belly, not crispy, and the fat needed far more rendering down. However, the jus it was served with was delicious. The other guest had steak, which was not melt in the mouth as it should be for a rib eye, and the sauce was wishy, washy. Would we return, probably not. There would have to be improvements on the basics, and those can be picked out above. Particularly for the prices.

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Rachael Rogers . 2023-12-03

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Visited La Luna on Friday and must say I was amazed as always. Food was beautiful and great value and the staff were friendly, polite and professional. The only thing I will say is there was a rather large table there and one lady in particular was quite rude to one of the waitresses. I was very impressed with the way the waitress handled the situation with this lady who seemed to just be trying to show off in front of her friends as the rest of the table were more than happy. I cannot wait to return and highly recommend this stunning place.

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Rebecca Davies . 2023-12-03

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Cannot thank Kate and Craig enough for helping us to organise a surprise 50th birthday celebration for my sister. From ordering the tapas ( which were exceptional and served promptly) to the service by an amazing young waitress the night couldn’t have gone any better! Bar staff also fantastic, and the venue is perfect for such an occassion. As a family we are regular customers at La Luna. The food quite honestly is first class and it it our no1 go to place for evening meals and amazing Sunday lunches. If haven’t been… you are missing out!!

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Petra Davies . 2023-12-03

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I visit la Luna often for drinks, 5 stars for the staff up stairs, always on point and always really friendly! Twice I had ordered food here and both times served by the rudest women iv witnessed as a waitress. Miserable and really negative and snappy, the first time I thought she was having a bad day. Turns out she just is the bad day! Went tonight for early works Xmas meal! Food was basic. Would have enjoyed a McDonald more. 30 of us attended and all 30 of us wasn’t overly satisfied. Starter took ages to come, then the meal took almost an hour to arrive! They then took so long with dessert I asked could I take my dessert home, as I’d already paid in advance. The bar staff said yes no problem il just go to the kitchen and get that sorted for you. 15 minutes later out comes the dessert on a plate. I told the waitress that I’d just spoken to someone who was going to bag my dessert.. she straight up looked at me like I had mug written on my head, and said NO, we don’t do that. I proceeded to tell her I’d already asked and was told yes, she then said very sternly and very rudely. No we can’t put your dessert in a bag there is just no way! What a horrible woman to have working as a waitress. Negative attitude, she made the atmosphere worse with her stinking attitude, and to top it off she was not young! She was middle aged, so should know better. Il never eat here again, but a few drinks upstairs with the nicer staff Is always on the cards. So 1 star for your terrible middle aged horrid woman server, who thinks she’s the bees knees. She Spoilt our night!

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Andrea Davies . 2023-12-02

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Having visited La Luna on many occasions my wife and I have always found this family-owned restaurant to provide imaginative and wholesome food.It is always presented in a helpful and friendly way by all serving staff.Whether it is before,during or after the meal there is always an attentive and knowledgeable member of staff on hand to assist you in your choices.This creates an atmosphere of calm but lively celebration ideal for couples or larger groups.In our experience it has always provided excellent food wonderful service and superb value for money.Try it! We are sure you will not be disappointed.

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Michael E . 2023-12-01

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First class setting, and service. Very nice set menu with very good selection of dishes. Everyone enjoyed their food immensely. The only grumble would be that the drinks were a ridiculous price. Glass of wine £7.50, and that's fine, but, a wine and lemonade cost around £1.40 more for a glass with less wine in it. Diet coke from the pump was £2.30. Expensive I feel but the food was so nice, it wouldn't stop us going back.

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Gareth lloyd . 2023-12-01

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The venue this year for an early Christmas lunch. Approx 50 people gathered and enjoyed nicely cooked, well presented food. The staff did a great job so all very pleasant.

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Brian Morgan . 2023-11-28

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Visited with a group of 51 others. We had all pre-ordered our meals as we were such a large party. Very well organised. I had Seafood Cocktail, Turkey with seasonal vegetables and a Bailey’s chocolate pot. Everything tasted lovely and was well presented. Staff were efficient and friendly. Would definitely recommend La Luna. Drinks expensive, but that’s the same everywhere. Only gripe I have is the area they use for a large party isn’t really suitable. We were separated on several tables, one of which was a very long table like a canteen so difficult to interact with others in your party.

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431eleanord . 2023-11-27

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Amazing food! Lovely place. Great staff. Would definitely go back there. We had Haddock (special menu), Chocolate Pot, Baked White Chocolate & Passionfruit Cheesecake. Would recommend this place!

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Cécile G . 2023-11-26

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My 1st visit here didn't disappoint. Lovely food, atmosphere, and service 👌. I have given 4 stars because it was quite cold in the seating area where we had food and the toilets upstairs also need updating.

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catherine glasby . 2023-11-25

MORE AT Google

Dined at La Luna last week. We were very happy with the food and service. Good value for money. We had a very pleasant afternoon.

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Angela Chard . 2023-11-25

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Really amazing food here, the lamb rump with dauphinoise potatoes was one of the tastiest lamb dishes I've ever had. Can also recommend the goats cheese bhajis as a starter.

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Mark Murphy . 2023-11-24

MORE AT Google

Been to La Luna several occasions for tapas and cocktails and more recently Sunday lunch, amazing service, friendly staff, I am a vegetarian and didn’t like what was on the menu the waiter kindly asked the chef to cook me a pasta alternative and it was done without hesitation, amazing five star food, couldn’t recommend highly enough.

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Debbie Enoch . 2023-11-19

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