La Galleria Birmingham in Birmingham

I went to this restaurant recently, and honestly, it was a pretty frustrating experience. The staff seemed friendly at first, but the service was super slow. We waited 40 minutes without getting a single dish, and only when we asked a waiter did they check on our order. After that, it still took 10 minutes for the appetizers to show up, and another 10 for the mains. No one checked in with us during the meal, and honestly, the food wasn’t even that great—just average. The owner did give us a free dessert as an apology, which was nice, but it doesn’t make up for how bad the overall experience was. I wouldn’t bother coming back.

Between the starters and the mains we had to wait 45 minutes. We even lost our hunger... at least they were good.

Group of 12 of us visited this afternoon for our work Christmas get together. The staff were great and the food was amazing. We pre ordered to help the Restaurant and it all worked out great! Food was tasty and hot and everyone got served together. Nothing was to much trouble. Will definitely be going back! Thank you for a nice afternoon x

Excellent food, friendly and efficient service. Totally recommendable.

The staff was very welcoming and respectful. The food was very satisfactory The meat that I had ordered was tender and juicy with the pink sauce a perfect combination of juicy and sour and sweet, perfect!!

As an Italian abroad, I highly recommend it. Excellent food, location and service... the staff is also Italian 😉

Couldn't fault! Food, service and staff 1st class

We enjoyed an evening meal in the week, after work. The food was lovely (we had Aaribatia and garlic bread), service was good and food arrived promptly. Overall it was a good atmosphere and a nice place for a relaxed meal.

Good food, great and friendly atmosphere

Excellent food. My pasta with crab sauce was amazing. Rest of group were impressed with their meals. Waiting staff worked hard and were pleasant but the restaurant would benefit from more staff.

What a fabulous recommendation, as you stand outside you look at this little setting, you walk up the stairs thinking what am I walking into…. Wow open the doors into what I would call a real restaurant. This did not disappoint one bit, the menu choice was fantastic all very reasonably priced (for the setting I was expecting much higher) staff very friendly and sooo helpful. Would cater for any dietary needs as all cooked to order, the food was delicious, I only wish I could have eaten more and taken pictures of the food to back up this post… I guess you’ll just have to give it a go and see for yourselves. I should think booking is recommended because this place would not stand empty. I will be returning.

very rude staff, me and my friend went and asked if we could get the dessert menu and the waiter said “you have to both get a main and then you get the dessert menu because these table cloths are more expensive than the desert” little did the waiter know we wanted to order a main alongside a dessert. overall very rude and personally i wouldn’t return.

Fabulous find with excellent service and delicious food. Looking forward to our next visit.

Service poor, doesn't allow splitting either. Extorionist though food is OK.

Lovely little Italian restaurant. Far better quality than the chain restaurants near by so highly recommend. The buratta was excellent.

A very busy Friday night and we turned up with no booking. A 15 min wait day in the waiting area with a beer and we were in - really friendly service and they kept us updated on wait time. Lovely food - the best bruschetta I've ever had, alongside a really nice penne arriabiata. Great service and I really enjoyed it - would definitely return.

The best place to eat italian ever. ⭐️⭐️⭐️⭐️⭐️

The service was excellent. Food is not so much. Adequate but nothing that stood out as above and beyond.

I enjoyed the food here, was very fresh however got told they didn’t do sharing options so was not allowed one pizza between 2!!! The waiter we was served by was not nice at all and was very rude! He threw the napkin on my partners lap which wasn’t really professional! I also wasn’t too happy with the fact that the bill was £37 and he made a comment about gratitity and my partner said yeah add £2 he then goes might as well make it £40 I don’t appreciate being forced to add money to round up especially after not really great service!

We visited La Galleria on Sunday, November 17th, as a group of eight, and while there were some highlights, one server managed to turn what could have been a fantastic dining experience into a deeply frustrating one. Pros: Delicious Food: Every dish we had was flavourful and well-prepared. Lovely Atmosphere: The ambiance was warm, inviting, and beautifully designed. Friendly Staff (Except One): Most of the team, including the owner, were courteous and attentive. Cons: The experience was completely overshadowed by the behavior of our main server. He didn't introduce himself, and i don't know his name,but he was around 45 yo, tall, wearing glasses. Rude and Unprofessional: From the moment we started ordering, he displayed impatience and rudeness. He didn’t introduce himself and was inattentive, stopping mid-order to speak with someone else. Mistakes in Orders: He didn’t confirm our orders, leading to errors. For example, a dairy-free dish was mistakenly served twice, leaving one person without a meal. Instead of apologising or rectifying the mistake, he ignored it entirely. Our friend ended up not being served, and we shared our food so she can have something to eat. Sarcastic Comments: When we asked simple questions about the dishes, he was dismissive, responding with unnecessary sarcasm, such as “It’s a focaccia” or “You make it feel like there are only mistakes at your table.” No Effort to Fix Problems: Despite pointing out issues, he showed no initiative to resolve them, leaving one person in our group without a proper meal. Saving Grace: The owner’s intervention was appreciated, as he was polite and genuinely tried to make up for the poor service. The rest of the staff was lovely and attentive, which is why we left tips specifically for them. Final Thoughts: While the food and setting were excellent, the experience was ruined by the unprofessionalism of this one server. He soured what should have been a fun evening for all eight of us. Unless this issue is addressed, I’d hesitate to recommend La Galleria to others.

Picked this place as it was close to a show we attended. Absolutely top notch, great food, great service and reasonably priced. Will definitely be coming back here. Lovely restaurant and authentic!

We came here for a conference dinner and had pre ordered the party menu. The food was ok but nothing special. The service however was dreadful. We were a large group who had prepaid for food (which was not cheap) and they would not let us order drinks individually and wanted someone to pay for the whole party, which is tricky and even more tricky when you don't know each other! This is definitely one way to not make money on drinks.... When we finally ordered drinks it took about an hour to get them, even just tap water. It should not take that long. I know it was a large group but it was planned, just have water on the table already. The staff were not friendly and I honestly felt like they were very unhappy we were there even though we were bringing them a lot of money. When you have spent £50 on a preset menu, I expect the staff to be friendly. We got shouted at a lot. For my meal I had mushrooms, lasagna and cheese cake. It was all very average but the cheese cake which I thought was meant to be homemade was still frozen. I would not recommend going here.

Have visited a few times and always enjoyed the food. Service was very good and would come back again

Wow delicious food, the pizza's dough is well made, and the taste is simply perfect. The appetizers were super delicious and the plates are served with perfection

We were a group of 40. We had prepayed almost £2k for food and we were told they would only accept a single payment for drinks when we arrived, and would not let us order separately, even from the bar. Then it took 30-40 mins to even get a drink, even water. The service was rude and pushy, and made us feel that we were inconveniencing them, one waiter kept telling us that it was a hard day when we asked for something. They shouted orders at us. The food was mediocre and old fashioned. Almost not vegetarian or vegan options. A really frustrating experience when you have booked a big group.

All the food are amazing, nice atmosphere, definitely will go next time

The food was excellent and the waiters very nice and attentive, we will definitely be back 🥰

The greeting at the beginning to the goodbye at the end all was fantastic food great wine good a all-round nice experience many thanks

A lovely lunch on my birthday! Service great, food piping hot, desserts delicious! Just wonderful!

5 star service from Ledio. I will be returning

Abismal service, bog standard food at ridiculous prices! AVOID!! Food - £20 for a very small, thin, dry, and tasteless piece of chicken breast, the smallest side salad you've ever seen and cold fries. Nothing seasoned! Drink - £7.70 for a pint of peroni. Enough said! Service - this is where it gets really bad... Rude, aggressive staff. Made to feel like they didn't want us there. No idea of how to make a group of people feel relaxed and welcomed and enjoy themselves...they made us feel unwelcome from start to finish. Then at the end, the manager gave my receipt to somebody else. No idea why? When I said, "can I have my receipt please" he got aggressive and in my face. These people think they can act however they like, take your money, treat you like crap and then laugh at you. This is not hospitality! AVOID!

Food was excellent highly recommend

Our favourite Italian in Birmingham! Authentic Italian restaurant which makes you feel like you’re in Rome!

La Galleria offers an authentic Italian dining experience with exceptional food and attentive service. Dishes were fresh, high-quality ingredients – from handmade pasta to beautifully prepared seafood – capturing the essence of Italy. The ambiance is warm and inviting, making it a perfect spot for anyone seeking genuine Italian flavors. Highly recommended.

Food, etc fine, but expensive for what it is and disappointed they refused to provide VAT receipt. Service pretty off-hand too. Don't come here if you plan claiming on expenses!

Took 2 friends from London here when they visited. Absolutely loved it. Great food, wine, service and atmosphere. They are coming up again to go here. Great place.

Everything is perfect Edit: I changed my review from 5 stars to 1: Here’s my latest review: I used to love La Galleria and once spent around £200 a week dining here, bringing friends and family to support this place. The food has always been fantastic, and the staff have been friendly and attentive—until now. Unfortunately, the new manager (a tall, older white gentleman) has changed the experience for the worse. During my last visit, he forgot us there to take our order, even the restaurant was quiet. He didn’t bring a bowl for the shells from my seafood spaghetti, didn’t provide a hand-wash bowl, and forgot to offer parmesan on top as the previous staff always did. Despite the poor service, he repeatedly reminded us about the service charge, which felt completely inappropriate. Looking at other reviews, I noticed similar complaints, especially from Asian customers. It’s sad to see a place I once loved take such a turn. With Bella Italia and Ask Italian nearby, I’ll be looking elsewhere until this manager either changes his attitude or leaves. Also, I just want to be clear that the owner there (a white guy without uniform) is always a nice one. But the new manager, might be an owner’s family or something, is terrible.

Wow. What an incredible experience! I’d give more than 5 stars if possible. The food was amazing, everything, presentation, taste, amount, flavours. One of the best pieces of Seabass I’ve ever had, including from a Michelin star restaurant that charged a lot more! We will be back! What a hidden gem 🥰

Stumbled over this little gem while looking for food after staying in Birmingham for football even though the restaurant was very busy the amazing staff found us a lovely table and we had a amazing meal my lobster ravioli melted in my mouth and my husbands steak was amazing brilliant pudding to follow amazing service with very happy waiting staff definitely will return don’t let the entrance put you off if you walk in off the street it’s a hidden marvel

Appalling, rude service, no atmosphere and acceptable food. but nothing special. The waiter brought an item to the table that we hadn't ordered and I overheard him saying to another staff member that 'they can pay for it anyway' and sure enough it was added to the bill. If you like dining in a brightly lit, tired restaurant, extremely rude and unfriendly service, and ok food, then you'll enjoy this place. Otherwise, go elsewhere as there are far better restaurants, better food and far superior service and value for money elsewhere.

I had the most divine apple pie, the staff were extremely friendly, 5 stars all round.

Fantastic little find! Great food with a proper Italian touch, atmosphere and the staff were amazing. I would highly recommend a visit

Don't be put off by the unprepossessing exterior and the rather tired decor. The service was excellent as was the food. My only criticism, the toilets could definitely do with smartening up.

Excellent meal before a show. Authentic Italian food and waitress. Very good service.

We had a pre-theatre dinner here and were bowled over by the service and food. The staff were friendly and attentive and the food was exceptional. Can recommend the seafood risotto and sea bass. There was a nice atmosphere despite it being early. Authentic Italian, would definitely return.

I had the most wonderful experience, the food was extremely delicious and Ricardo our service was incredible i will definitely be coming back

Italian food is not my go to food but my son loves it. On his birthday he invited me and his mom to La Galleria. I have to say I had the best Italian meal I’ve ever had there. Better than I’ve had at restaurants in Italy, the staff were friendly and attentive and I loved it and will definitely visit again.

Great meal, really friendly staff, highly recommend

Delicious food, good atmosphere and attentive staff. Couldn’t ask for anything more.

This was, without a doubt, one of the worst dining experiences I’ve ever had. The food was disgusting—completely tasteless and poorly prepared. It felt like no care was put into the dishes at all. On top of that, the staff was shockingly rude and didn’t seem to care about the customers. Honestly, I wouldn’t recommend this place to anyone. Save your money and go somewhere else.

We booked for a birthday celebration for 3.30 and arrived and sat down and ordered drinks from the waiter. Some more people from our party arrived pretty quickly after us but at 3.42 when not everyone had arrived a male waiter approached the table and asked how long the rest of the party would be as they needed the table back. I found this to not be a particularly good start and at this point we had only just ordered drinks. He seemed to be pushing for us to have wine and was a bit off with us when he took the wine glasses away as our party was either having cocktails or soft drinks. The rest of our party arrived a few minutes later. I visited the toilets and on my way through thought that the decor around the restaurant looked very tired and outdated. The toilets were not very clean and two of the cubicles had no toilet paper. There was a thick layer of dust on the frame of the mirror and if i am honest it felt a like a toilet at a train station. I returned to the table and we were helped by a female waitress who was much more welcoming and pleasant and also was accommodating of food intolerances. The food arrived in good time and was okay. The vegetables were rather underdone on some of the meals, but nothing bad enough to complain about. We had brought a birthday cake but were told that we could bring it out to sing happy birthday but that we could not cut the cake or eat it and it had to go straight back into its box which I found extremely odd and rather un accomadating. There wasn't long between courses immediately after the bill was paid we were told again that the table was needed and so we were rushed out. One of our party members was still finishing a glass of wine. We basically had to wait in a corridor while she finished her drink. The male waiter was not very welcoming and it felt like although we had spent almost £300 including a £30 service charge, that we were inconveniencing them by being there. I don't think I would return here and certainly wouldn't recommend it to anyone

We had a great time in here. Manager squeezed us in as we hadn't booked which was lucky. Food was lovely and wine was a great suggestion.

Visited here on a wet Saturday evening in September and was very impressed. We had a table by the window in a sort of mezzanine area. All the staff from arrival to leaving were pleasant and efficient, and all staff we passed said goodbye on the way out. We had the Italian sausage and goats cheese wrapped in filo pastry as starters – both were very enjoyable. For mains we had the pan-fried monkfish tail and the fillet steak in peppercorn sauce, which were lovely. Our only criticism, and it’s a very minor one, is that we added a side order of saute potatoes not realising that there were saute potatoes in the mixed vegetables that came with the mains. Excellent choice of wines as well. We will definitely visit here again.

I had a terrible experience here due to an older white waiter who was rude and intimidating because we brought a half bottle of juice, although we ordered a bottle of still water in the restaurant. He treated other customers much more positively, which felt discriminatory and unwelcoming. Very disappointing service. Deeply adopted this waiter is racist.

The decor is tired. You arrive at the entrance and could be anywhere but welcoming it is not. We were not greeted on entering the restaurant. Before we arrived my daughter was asked how long we'd be, we were 10 minutes late for our booking, and she was told they needed the table! This was for my 60th birthday!!! The lead waiter serving us was rude, he was unpleasant and he was impatient. He made no small talk or effort to engage. The food was mediocre, warm not hot, with the vegetables no more than blanched and inedible. The sauce for my steak was bland and probably a base sauce made in advance or bought in then changed to different sauces afterwards. The desert just lacked flavour. My daughter brought a birthday cake in and was instructed we could sing happy birthday but could not cut or eat it on the premises. The toilets were unpleasant, smelt, and hadn't seen a good clean in a while. The waiter tried to hurry us out several times, in the end, we were asked to leave the table and sit outside. My friend still hasn't finished her wine! Don't bother going, save your money. Unpleasant, rude waiter and food you'd do well to miss!

We visited as a group of 9 adults and 1 child. It was our son’s first birthday. We had an amazing meal. Food was fabulous, wine was excellent and the service was outstanding. All of the staff went to extra effort with us, they went above & beyond to ensure we had everything we needed. Thank you

Just had a DELICIOUS meal Sword fish and my husband had Sea Bass, staff was very pleasant, afficiant and obliging 🙌will definitely come when visiting Birmingham again

Food was nice, toilets were revolting. Service was quite good.

Excellent food and wine, friendly people offering great service and a lovely atmosphere. We thoroughly enjoyed our meal and would recommend.

Attended here for my daughter’s birthday meal. On the whole the food was lovely, however my nephew who is Muslim watched the chef use the same pizza cutter they used on a pepperoni pizza then used the same cutter on his non meat pizza. On the whole staff were nice but our waiter a mature male was very rude! Huffing and puffing, not listening and rushing to the point 3 people had not been asked their drinks menu. On the whole I would love to come again, but I wouldn’t want that waiter again as really spoiled the atmosphere.

Everything Great and Prices are cheap

Food was great but staff can be snobby

Typical Italian restaurant with great food and wine. Lively atmosphere.

The waiters should be more careful and sensitive when interacting with individuals of different cultures and ethnicities when you're operating a restaurant in a multicultural country, unless you only accept certain dominant groups as your customers.

Good selection of menu items, tasty food. Excellent service from friendly staff.

Excellent food and good prompt service. We were a table of 15 and they accommodated us well.

We received unkind service from an arrogant waiter, who pretended cannot hear us when we ordered but obviously we were pointing at the menu and ordering!

Honestly the food is not bad, the pastas and the risottos are okay but not worth it considering it will be spoiled by the service. And beware they charge you 10% for it where the food prices are way above average. When we asked to take it off as it was written as optional on the menu is when our experience was really ruined. They started asking what was wrong with the service and how they need that money or something. We were really confused as he came off quite rude acting like its required. If you really want the service charge just add it to the menu prices don’t expect me to pay for it when it’s optional. I actually was quite shocked by the audacity. Not coming here again.

⭐️⭐️⭐️⭐️⭐️ I had an amazing dining experience at La Galleria, and I have to give special recognition to Ledio for his outstanding service. From the moment we arrived, Ledio was attentive, friendly, and incredibly knowledgeable about the menu. He made excellent recommendations and ensured that everything was perfect throughout our meal. His genuine warmth and professionalism truly elevated our evening, making it memorable. If you're dining at La Galleria, I highly recommend asking for Ledio – his service is top-notch! Thank you, Ledio, for making our night so special!

A nice city based authentic Italian restaurant. The staff were helpful, happy to make changes to the menu items to our liking and the prices were reasonable. Will definitely come again!

Self certified foodie here and this was SUCH an amazing meal. It was so authentic and every dish was perfectly balanced. Stumbled across this place by accident and it was the best surprise ever. Thanks for being so friendly and accommodating!

Visited for my partners birthday visited beforehand to leave a cake which when it was brought out the whole restaurant seemed to sing the food was exceptional as was the service the staff were attentive patient and knowledgeable when questioned. Would highly recommend and visit again only gripe is the stairs at the entrance are a tad on the epic side thank you for a wonderfuly epic evening .

What a lovely meal. Would highly recommend this place. We had a pre theatre meal.

Probably the best meal I have ever had. This was better than any food I have eaten In Italy. I had scallops from heaven as a starter followed by an absolutely PERFECT steak and chips, Italian style. By the end of these two courses I was full. Erika took excellent care of us and served a few beautiful digestives after the meal. I will visit Birmingham just to take my family here. A massive thank you to all the staff. Italian wine, particularly the Chardonnay is the best in the world.

Always a fabulous meal. Lovely staff too!

We were waiting to see Cris Isaak in the Symphony Hall and decided to have an Italian meal beforehand. It was a great meal, wine and the service was excellent. Fully recommended restaurant.

The perfect food and the ideal location, the worst of all the service was served by a man who called himself the manager who treated us terribly and made comments about us at another table because it is one thing to not know how to express yourself correctly in English and another. It's not understanding what he says and if that man says he is so professional, you can't disrespect other diners for no reason, that's why I don't recommend this restaurant, yes for the food but not for the treatment of that man, says the manager, but it's a totally uneducated person

We visited this italain restaurant for the first time today .We had a trip to Birmingham from Nottingham and all we can say is that the food was lovely.Great wine,our mains dishes were linguine alla marinara,pizza for the kids really tasty and amazing flavour.The restaurant was nice and clean,open plan kitchen and the service was great very friendly.Highly recommend,we going to be back for sure !

Met my sister in Birmingham, a halfway point for us. We went to La Galleria last time we met and found it superb. This time the service was much poorer. Food excellent, shame not served at the same excellent level. Service charge is included in the bill so needs to meet those expectations

Excellent food, great customer service

We decided to eat in this restaurant prior to attending the Chris Isaak performance in the Symphony Hall. We had a delicious meal and received great service throughout. We would fully recommend this Italian food restaurant..🤙

Wonderful food, decent portion sizes, very attentive team but not too intrusive. Great all round

We arrived in Birmingham yesterday and were craving pasta. We decided to come here to eat. Riccardo was our waiter and he made the experience even better. His kindness and charisma give the place an additional point. We ate orichiete, lasagna and penne bolognese, spectacular. Just what we were looking for.

loved the atmosphere! good pizza and interesting meatballs. Next time I'll try the fish: I have finally seen huge calamari like in Italy

This is my favourite Italian in Birmingham. Family run and owned . My daughter doesn't like chilli, so they cooked her dish without it as everything is cooked fresh. Nothing is too much trouble.

A friend and I had been to the immersive Van Gogh and went to La Galleria for a late lunch. What a delight. We shared a Calamari starter - beautiful and more than enough for us to share. We both had swordfish as our main course - it was a large piece and the vegetables were served Al dente as I like them. We shared a cheese plate - which was very generous and more than ample. We had followed the advice of our waiter and the Sicilian white was amazing and my espresso was the best I have drunk out of Italy. We will return.

First visit to this restaurant in this location but I have used it in it’s previous location & I wasn’t disappointed,they have maintained their high standardsThe food is excellent,I had the swordfish as it’s not on many menus & it was delicious.The staff are friendly,attentive & helpful.A little gem,hidden away in the centre of Birmingham,go find it you won’t be disappointed.

We tried carbonara and margarita, they were both amazing! Very friendly stuff!!

In the city for 1 night for work, walked into thisblittle Italian gem. Italian music, staff, wine and genuine food that takes one back to an Italian holiday. Very reasonably priced, service in Italian slownpace manner which allows one to relax and enjoy the experience. Will definitely dine again when in the city.

After having spent many birthdays here (my sister tomorrow, myself Wednesday,) we chose La Galleria again with friends. The food, as always, was delicious. However, on this occasion we felt pushed to order more wine (rather than leaving us to go at our own pace,) and forgive me, but I’m sure in the past we have been afforded some recognition for choosing to spend our birthday celebration here - a shared cake, or aperitif - but nothing. We then paid £10 tip each without a thank you. I’m not sure we will be returning next year or before.

The spaghetti aglio was absolutely delicious! All members of the family enjoyed their meals. The staff were friendly and helpful. Not too pricey. Food well worth it. Great atmosphere.

An excellent restaurant tucked away behind New Street Station and the main shopping area. An authentic Italian restaurant, both with the food and ambiance. We ordered a variety of dishes, both as appetizers and main courses: all excellent. The saltimbocca stood out in particular. A wonderful wine list, both by the glass and in bottles and reasonably priced. Very helpful and friendly service. Complimenti!

The taste and presentation of La Galleria’s pasta dishes is among the best I’ve ever tried. Compared to other restaurants they provide good value, balancing delicious food and generous portions with reasonable prices. The service was generally attentive and friendly.

Top notch dining experience. Delicious risotto as always.

Stayed in Birmingham for the weekend with family and this place was a standout, it felt like we could have been in Italy! The ambience and quality of the food were a delight and the staff were incredibly friendly and welcoming, very glad we landed on this gem.

Lovely food and great service. The spaghetti carbonara was brilliant and my friend said the chicken was the best she's had in a long time. Would definitely come back xxx

The menu has lots of choice Staff really welcoming and attentive Reasonable price and great location Highly recommend

Brilliant, couldn't fault anything

We were in Birmingham for a show so booked a table in La Galleria. First impressions when we walked in the door were not favourable. After going up the stairs we could see it was a very neat,tidy and clean restaurant. Food was excellent and good value although the desserts were overpriced. Service was good and water was provided upon asking. Male toilets could do with a revamp. Was asked when paying bill if I wanted to add anything on, I declined as there was already a 10% service charge added.

What a restaurant… it never fails to deliver the highest quality food … tonight was no exception.., in fact best yet. We have been with our family before but today we popped in for a quick pre theatre meal and told staff. They produced drinks and food within minutes of ordering. King prawn and calamari starter beautiful flavours, lovely light batter. Steak Diane and fillet steak alla Galleria cooked to perfection and delicious sauce. In and out in our required timings but not rushed by the team of brilliant staff. Too tasty to photograph… thought our empty plates were an incentive to go and try yourself! Sorry! Thank you La Galleria- we will be back!