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4.5

Based on 2.616 opinions finded in 2 websites

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Nº 689 in 4016 in Birmingham

Nº 27 of 98 Italian in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..spaghettitomatocheesecookedvealrisottopastamustbeautifulfishtiramisupizzagarlicchickensteakcakescallops

comment_iconOpinions

Starter tastes good, but horrible staff, terrible manner!! Never come again!! Bad explanation for the menu that confuses customers.

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Sarah Chung . 2025-01-12

MORE AT Google

I always love La Galleria. As usual, great friendly service and amazing food.

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Nick Hull . 2025-01-12

MORE AT Google

Very artificial "Italian" food with not even a try of being authentic. If you want wine prepare to pay 35£ minimum for a bottle with no cheaper options. Desserts are 9£ each. We spent 80£ for a dinner of two with one main and one shared dessert with our food tasting all the same. I believe that Italian cuisine should be represented abroad appropriately, and I say that as an Italian culinary critic writing from one of the most prestigious gastronomy guides in Italy. We also got pressured to go away at 22 but we specifically chose the restaurant because the declared time of closure was 23. Very disappointing experience and absolutely not deserved 4.5 stars on Google reviews.

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Fabio Pizzati . 2025-01-08

MORE AT Google

My partner and I used to love going here. The food is amazing and has remained so, and it is in a tucked-away location in the centre of Birmingham. Previously, the service was lovely. However, after our most recent visit, we will not be returning. I have read a number of reviews with similar experiences to ours. An older, arrogant white man with next to no manners whatsoever. The rest of the staff, some of which we recognised, were lovely, but he ruined our experience. We arrived and we were waved in the direction of where to sit - not an issue, but once he came to take our order, he began to be expressively rude. We requested a main and a side, to which he raised his voice to tell us that we had to order one main per person. Again, this is not an issue, but his delivery was somewhat hostile and extremely patronising. Further to this, he assumed that I would be having the pizza that we ordered and set the cutlery down. I swapped with my partner, as I had ordered the pasta. I excused myself, and when I returned, found that he had come and put the cutlery back in its original place. I made him aware once he came to set our food town, to which he seemed annoyed. When our food had arrived, he was very blunt and said "Move the napkin." which had been laid on the table, no smile, no politeness, nothing - I am happy to move the napkin, but do not order me around in such a rude way if I am a customer in your restaurant. We were not asked how the food was or anything whilst we were eating, and when he came to take the bill it was like we were a nuisance to him. When we went to leave, we used their facilities and the entire time he was milling around the table as though he was waiting to usher us out. It was an incredibly uncomfortable experience and we will not be returning on account of how unwelcoming and hostile he was towards us and as I can see, towards other foreign customers (we are white, but we spoke audibly in Bosnian when sat at our table). It's such a shame as the rest of the staff, the food and their usual warmth made it a lovely place to go.

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Mina Mekic . 2025-01-06

MORE AT Google

I was quietly surprised, and this very long established Birmingham restaurant should make more of the legacy, I didn't even realise it had relocated from Paradise Forum, nevermind thriving in this location. The food was plentiful, authentic and obviously prepared with the best ingredients, staff were attentive and professional and the price was straight down the middle very good value Considering how many mediocre "Chain" Italian restaurants we have dotted around the city, this restaurant represents the real McCoy without breaking the bank, we thoroughly enjoyed it.

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Sammy DeHavilland . 2025-01-04

MORE AT Google

Great meal out, amazing service, worth a visit

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Aaron Rickard . 2025-01-04

MORE AT Google

Very inconsistent. Starters where great but mains where cold as they where sat out. The service was some of the WORST I have experienced. The waiter was so unbelievably rude, and distracted even though there where only about 5 tables full and 4 waiting staff. He ignored us while we gave our order and began speaking to a colleague mid sentence and had zero manners. We had pasta and pizza leftover so asked to have it packed so he threw everything in one box making it inedible the next day. I asked for a bag and he said no even though the table next to us had one for those’re leftovers. I wouldn’t recommend. Ruined my brothers birthday!

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Anam Butt . 2025-01-01

MORE AT Google

Horrible service at La Galleria. The waiter, an older white man, was shockingly rude and unprofessional. He seemed annoyed by our presence from the moment we walked in, seating us at the worst table and making sarcastic comments when we switched a dirty chair. He ignored us when we tried to order, waved us off, and even shouted at us across the restaurant. To make matters worse, he treated the white tables completely differently, showing them kindness and respect while treating us (Asians) like we didn’t belong. Truly a disgraceful experience.

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Hjh Siti Maizan Hj Abd Halim . 2024-12-30

MORE AT Google

This was hands down the worst dining experience I’ve ever had. The waiter (an older white gentleman) treated us with so much disrespect from the moment we walked in. He seated us at a poorly set table and was sarcastic and rude when we asked to switch a dirty chair. He ignored us repeatedly when we tried to order and even shouted across the room when we tried to get his attention again. His tone and attitude were unnecessarily aggressive, and it was clear he treated other customers differently based on their race. Disgusting behavior that completely ruined our evening.

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Shamsul Ahmad . 2024-12-30

MORE AT Google

Absolutely appalled by the treatment we received at this restaurant. From the moment we walked in, we were met with rudeness and hostility from the waiter, an older white man. He seated us at the worst table in an empty restaurant and when we noticed a dirty chair and swapped it with another, he made a sarcastic and inappropriate comment about whether we wanted to change the carpets too. His attitude was shockingly unprofessional. He ignored us when we tried to order and then shouted across the restaurant when we called him again. It was clear he treated the other (white) tables with respect while being openly hostile toward us. We left feeling humiliated and unwelcome. Do better.

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Imanina Nizam . 2024-12-30

MORE AT Google

Service was rude and racist, and didn’t want to take our orders. We walked out of the restaurant straight away. Old racist and rude waiter deserves to be fired.

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Shahmi Shamsul . 2024-12-30

MORE AT Google

We love this restaurant. Delicious Italian food and friendly service. We had starters, pasta mains, and amazing tiramisu for dessert.

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cmgint001 cmgint001 . 2024-12-29

MORE AT Google

Great service The owner and staff are attentive and make you feel at home - a family place

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Derrick Scott . 2024-12-26

MORE AT Google

A lovely lunch and we were so well looked after! Highly recommended.

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Anne Ull . 2024-12-23

MORE AT Google

We've been going to La Galleria for four years but won't be going back after today's well below par performance. The starters were not too bad to be fair but we also ordered Focaccia to share. Basically it was just a plain pizza base ? It tasted OK but not really what we expected. Main Courses - RISOTTO:- was OK but nowhere nearly as good as it usually is. FILETTO ROSSINI :- Over- cooked steak and not great tasting pate and should of been served with a Mederia Sauce. In reality it was a not very nice opaque sweetened red wine sauce so not too sure what went wrong there. All in all it was one to forget to be honest. We weren't courtesy checked during the meal, nor did the lady clearing the table ask if we had enjoyed our meals. Following the main course we just asked for the bill, paid and left very disappointed....

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Mark Warner . 2024-12-19

MORE AT Google

My friend loved his lasagna but I wasn’t so sure about my carbonara. Staff were lovely and friendly, and we were sat very quickly after we arrived. There was a little delay in service, but the place was busy and fully packed so it’s understandable. Gets a bit noisy because it’s usually full.

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Queenette Nwariaku . 2024-12-17

MORE AT Google

I went to this restaurant recently, and honestly, it was a pretty frustrating experience. The staff seemed friendly at first, but the service was super slow. We waited 40 minutes without getting a single dish, and only when we asked a waiter did they check on our order. After that, it still took 10 minutes for the appetizers to show up, and another 10 for the mains. No one checked in with us during the meal, and honestly, the food wasn’t even that great—just average. The owner did give us a free dessert as an apology, which was nice, but it doesn’t make up for how bad the overall experience was. I wouldn’t bother coming back.

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kei z . 2024-12-14

MORE AT Google

Between the starters and the mains we had to wait 45 minutes. We even lost our hunger... at least they were good.

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Cristina Durán . 2024-12-11

MORE AT Google

Group of 12 of us visited this afternoon for our work Christmas get together. The staff were great and the food was amazing. We pre ordered to help the Restaurant and it all worked out great! Food was tasty and hot and everyone got served together. Nothing was to much trouble. Will definitely be going back! Thank you for a nice afternoon x

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Zoe Rourke . 2024-12-09

MORE AT Google

Excellent food, friendly and efficient service. Totally recommendable.

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Lorenzo Ramon . 2024-12-08

MORE AT Google

As an Italian abroad, I highly recommend it. Excellent food, location and service... the staff is also Italian 😉

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ferenc ferenc . 2024-12-08

MORE AT Google

The staff was very welcoming and respectful. The food was very satisfactory The meat that I had ordered was tender and juicy with the pink sauce a perfect combination of juicy and sour and sweet, perfect!!

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ernest papp . 2024-12-08

MORE AT Google

We enjoyed an evening meal in the week, after work. The food was lovely (we had Aaribatia and garlic bread), service was good and food arrived promptly. Overall it was a good atmosphere and a nice place for a relaxed meal.

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Lisa Dawson . 2024-12-07

MORE AT Google

Couldn't fault! Food, service and staff 1st class

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Elaine Lund . 2024-12-07

MORE AT Google

Excellent food. My pasta with crab sauce was amazing. Rest of group were impressed with their meals. Waiting staff worked hard and were pleasant but the restaurant would benefit from more staff.

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Susan Greenwood . 2024-12-05

MORE AT Google

Good food, great and friendly atmosphere

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pier chiti . 2024-12-05

MORE AT Google

What a fabulous recommendation, as you stand outside you look at this little setting, you walk up the stairs thinking what am I walking into…. Wow open the doors into what I would call a real restaurant. This did not disappoint one bit, the menu choice was fantastic all very reasonably priced (for the setting I was expecting much higher) staff very friendly and sooo helpful. Would cater for any dietary needs as all cooked to order, the food was delicious, I only wish I could have eaten more and taken pictures of the food to back up this post… I guess you’ll just have to give it a go and see for yourselves. I should think booking is recommended because this place would not stand empty. I will be returning.

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Laura Kingsbury . 2024-12-03

MORE AT Google

very rude staff, me and my friend went and asked if we could get the dessert menu and the waiter said “you have to both get a main and then you get the dessert menu because these table cloths are more expensive than the desert” little did the waiter know we wanted to order a main alongside a dessert. overall very rude and personally i wouldn’t return.

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emily kuchta . 2024-12-01

MORE AT Google

Fabulous find with excellent service and delicious food. Looking forward to our next visit.

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Peter Wright . 2024-11-29

MORE AT Google

Service poor, doesn't allow splitting either. Extorionist though food is OK.

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Latika Gupta . 2024-11-24

MORE AT Google

A very busy Friday night and we turned up with no booking. A 15 min wait day in the waiting area with a beer and we were in - really friendly service and they kept us updated on wait time. Lovely food - the best bruschetta I've ever had, alongside a really nice penne arriabiata. Great service and I really enjoyed it - would definitely return.

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MD W . 2024-11-23

MORE AT Google

Lovely little Italian restaurant. Far better quality than the chain restaurants near by so highly recommend. The buratta was excellent.

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Ashley Bates . 2024-11-23

MORE AT Google

The best place to eat italian ever. ⭐️⭐️⭐️⭐️⭐️

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MELINDA PANTIS . 2024-11-22

MORE AT Google

I enjoyed the food here, was very fresh however got told they didn’t do sharing options so was not allowed one pizza between 2!!! The waiter we was served by was not nice at all and was very rude! He threw the napkin on my partners lap which wasn’t really professional! I also wasn’t too happy with the fact that the bill was £37 and he made a comment about gratitity and my partner said yeah add £2 he then goes might as well make it £40 I don’t appreciate being forced to add money to round up especially after not really great service!

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hollie maddox . 2024-11-19

MORE AT Google

The service was excellent. Food is not so much. Adequate but nothing that stood out as above and beyond.

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Jessica Mitchell . 2024-11-19

MORE AT Google

We visited La Galleria on Sunday, November 17th, as a group of eight, and while there were some highlights, one server managed to turn what could have been a fantastic dining experience into a deeply frustrating one. Pros: Delicious Food: Every dish we had was flavourful and well-prepared. Lovely Atmosphere: The ambiance was warm, inviting, and beautifully designed. Friendly Staff (Except One): Most of the team, including the owner, were courteous and attentive. Cons: The experience was completely overshadowed by the behavior of our main server. He didn't introduce himself, and i don't know his name,but he was around 45 yo, tall, wearing glasses. Rude and Unprofessional: From the moment we started ordering, he displayed impatience and rudeness. He didn’t introduce himself and was inattentive, stopping mid-order to speak with someone else. Mistakes in Orders: He didn’t confirm our orders, leading to errors. For example, a dairy-free dish was mistakenly served twice, leaving one person without a meal. Instead of apologising or rectifying the mistake, he ignored it entirely. Our friend ended up not being served, and we shared our food so she can have something to eat. Sarcastic Comments: When we asked simple questions about the dishes, he was dismissive, responding with unnecessary sarcasm, such as “It’s a focaccia” or “You make it feel like there are only mistakes at your table.” No Effort to Fix Problems: Despite pointing out issues, he showed no initiative to resolve them, leaving one person in our group without a proper meal. Saving Grace: The owner’s intervention was appreciated, as he was polite and genuinely tried to make up for the poor service. The rest of the staff was lovely and attentive, which is why we left tips specifically for them. Final Thoughts: While the food and setting were excellent, the experience was ruined by the unprofessionalism of this one server. He soured what should have been a fun evening for all eight of us. Unless this issue is addressed, I’d hesitate to recommend La Galleria to others.

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Mika Nikolaou . 2024-11-18

MORE AT Google

We came here for a conference dinner and had pre ordered the party menu. The food was ok but nothing special. The service however was dreadful. We were a large group who had prepaid for food (which was not cheap) and they would not let us order drinks individually and wanted someone to pay for the whole party, which is tricky and even more tricky when you don't know each other! This is definitely one way to not make money on drinks.... When we finally ordered drinks it took about an hour to get them, even just tap water. It should not take that long. I know it was a large group but it was planned, just have water on the table already. The staff were not friendly and I honestly felt like they were very unhappy we were there even though we were bringing them a lot of money. When you have spent £50 on a preset menu, I expect the staff to be friendly. We got shouted at a lot. For my meal I had mushrooms, lasagna and cheese cake. It was all very average but the cheese cake which I thought was meant to be homemade was still frozen. I would not recommend going here.

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Becky . 2024-11-16

MORE AT Google

Picked this place as it was close to a show we attended. Absolutely top notch, great food, great service and reasonably priced. Will definitely be coming back here. Lovely restaurant and authentic!

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AJ . 2024-11-16

MORE AT Google

Have visited a few times and always enjoyed the food. Service was very good and would come back again

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Stephanie Westley . 2024-11-16

MORE AT Google

Wow delicious food, the pizza's dough is well made, and the taste is simply perfect. The appetizers were super delicious and the plates are served with perfection

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ibrahim makhoul . 2024-11-15

MORE AT Google

We were a group of 40. We had prepayed almost £2k for food and we were told they would only accept a single payment for drinks when we arrived, and would not let us order separately, even from the bar. Then it took 30-40 mins to even get a drink, even water. The service was rude and pushy, and made us feel that we were inconveniencing them, one waiter kept telling us that it was a hard day when we asked for something. They shouted orders at us. The food was mediocre and old fashioned. Almost not vegetarian or vegan options. A really frustrating experience when you have booked a big group.

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Samuel Watson . 2024-11-13

MORE AT Google

All the food are amazing, nice atmosphere, definitely will go next time

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xiaotian zhou . 2024-11-12

MORE AT Google

The food was excellent and the waiters very nice and attentive, we will definitely be back 🥰

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Oana Gabriele . 2024-11-11

MORE AT Google

A lovely lunch on my birthday! Service great, food piping hot, desserts delicious! Just wonderful!

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Terry Heap . 2024-11-08

MORE AT Google

The greeting at the beginning to the goodbye at the end all was fantastic food great wine good a all-round nice experience many thanks

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kevin hutchinson . 2024-11-08

MORE AT Google

5 star service from Ledio. I will be returning

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Luca Sicilia . 2024-11-05

MORE AT Google

Abismal service, bog standard food at ridiculous prices! AVOID!! Food - £20 for a very small, thin, dry, and tasteless piece of chicken breast, the smallest side salad you've ever seen and cold fries. Nothing seasoned! Drink - £7.70 for a pint of peroni. Enough said! Service - this is where it gets really bad... Rude, aggressive staff. Made to feel like they didn't want us there. No idea of how to make a group of people feel relaxed and welcomed and enjoy themselves...they made us feel unwelcome from start to finish. Then at the end, the manager gave my receipt to somebody else. No idea why? When I said, "can I have my receipt please" he got aggressive and in my face. These people think they can act however they like, take your money, treat you like crap and then laugh at you. This is not hospitality! AVOID!

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Dean James . 2024-11-04

MORE AT Google

Our favourite Italian in Birmingham! Authentic Italian restaurant which makes you feel like you’re in Rome!

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Sam A . 2024-11-01

MORE AT Google

Food was excellent highly recommend

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Terry Neal . 2024-11-01

MORE AT Google

La Galleria offers an authentic Italian dining experience with exceptional food and attentive service. Dishes were fresh, high-quality ingredients – from handmade pasta to beautifully prepared seafood – capturing the essence of Italy. The ambiance is warm and inviting, making it a perfect spot for anyone seeking genuine Italian flavors. Highly recommended.

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Bruna Kauffman . 2024-10-31

MORE AT Google

Food, etc fine, but expensive for what it is and disappointed they refused to provide VAT receipt. Service pretty off-hand too. Don't come here if you plan claiming on expenses!

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Andrew Eldred . 2024-10-29

MORE AT Google

Took 2 friends from London here when they visited. Absolutely loved it. Great food, wine, service and atmosphere. They are coming up again to go here. Great place.

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Peter Loader . 2024-10-29

MORE AT Google

I had the most divine apple pie, the staff were extremely friendly, 5 stars all round.

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Liv Barr . 2024-10-27

MORE AT Google

Everything is perfect Edit: I changed my review from 5 stars to 1: Here’s my latest review: I used to love La Galleria and once spent around £200 a week dining here, bringing friends and family to support this place. The food has always been fantastic, and the staff have been friendly and attentive—until now. Unfortunately, the new manager (a tall, older white gentleman) has changed the experience for the worse. During my last visit, he forgot us there to take our order, even the restaurant was quiet. He didn’t bring a bowl for the shells from my seafood spaghetti, didn’t provide a hand-wash bowl, and forgot to offer parmesan on top as the previous staff always did. Despite the poor service, he repeatedly reminded us about the service charge, which felt completely inappropriate. Looking at other reviews, I noticed similar complaints, especially from Asian customers. It’s sad to see a place I once loved take such a turn. With Bella Italia and Ask Italian nearby, I’ll be looking elsewhere until this manager either changes his attitude or leaves. Also, I just want to be clear that the owner there (a white guy without uniform) is always a nice one. But the new manager, might be an owner’s family or something, is terrible.

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Trong-Nghia Duong . 2024-10-27

MORE AT Google

Appalling, rude service, no atmosphere and acceptable food. but nothing special. The waiter brought an item to the table that we hadn't ordered and I overheard him saying to another staff member that 'they can pay for it anyway' and sure enough it was added to the bill. If you like dining in a brightly lit, tired restaurant, extremely rude and unfriendly service, and ok food, then you'll enjoy this place. Otherwise, go elsewhere as there are far better restaurants, better food and far superior service and value for money elsewhere.

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C O . 2024-10-27

MORE AT TripAdvisor

Wow. What an incredible experience! I’d give more than 5 stars if possible. The food was amazing, everything, presentation, taste, amount, flavours. One of the best pieces of Seabass I’ve ever had, including from a Michelin star restaurant that charged a lot more! We will be back! What a hidden gem 🥰

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Sarah Gordon-Smith . 2024-10-27

MORE AT Google

Stumbled over this little gem while looking for food after staying in Birmingham for football even though the restaurant was very busy the amazing staff found us a lovely table and we had a amazing meal my lobster ravioli melted in my mouth and my husbands steak was amazing brilliant pudding to follow amazing service with very happy waiting staff definitely will return don’t let the entrance put you off if you walk in off the street it’s a hidden marvel

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Claire S . 2024-10-27

MORE AT TripAdvisor

Fantastic little find! Great food with a proper Italian touch, atmosphere and the staff were amazing. I would highly recommend a visit

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Steven Taylor . 2024-10-26

MORE AT Google

Excellent meal before a show. Authentic Italian food and waitress. Very good service.

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Phil Ayles . 2024-10-25

MORE AT Google

I had the most wonderful experience, the food was extremely delicious and Ricardo our service was incredible i will definitely be coming back

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sanae n . 2024-10-25

MORE AT TripAdvisor

We had a pre-theatre dinner here and were bowled over by the service and food. The staff were friendly and attentive and the food was exceptional. Can recommend the seafood risotto and sea bass. There was a nice atmosphere despite it being early. Authentic Italian, would definitely return.

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Lisa Davies . 2024-10-25

MORE AT Google

Don't be put off by the unprepossessing exterior and the rather tired decor. The service was excellent as was the food. My only criticism, the toilets could definitely do with smartening up.

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Christine Ayles . 2024-10-25

MORE AT Google

Italian food is not my go to food but my son loves it. On his birthday he invited me and his mom to La Galleria. I have to say I had the best Italian meal I’ve ever had there. Better than I’ve had at restaurants in Italy, the staff were friendly and attentive and I loved it and will definitely visit again.

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clive mcdermott . 2024-10-23

MORE AT Google

Great meal, really friendly staff, highly recommend

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Patrick Garratt . 2024-10-22

MORE AT Google

Delicious food, good atmosphere and attentive staff. Couldn’t ask for anything more.

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Beverly Watson . 2024-10-12

MORE AT Google

Visited here on a wet Saturday evening in September and was very impressed. We had a table by the window in a sort of mezzanine area. All the staff from arrival to leaving were pleasant and efficient, and all staff we passed said goodbye on the way out. We had the Italian sausage and goats cheese wrapped in filo pastry as starters – both were very enjoyable. For mains we had the pan-fried monkfish tail and the fillet steak in peppercorn sauce, which were lovely. Our only criticism, and it’s a very minor one, is that we added a side order of saute potatoes not realising that there were saute potatoes in the mixed vegetables that came with the mains. Excellent choice of wines as well. We will definitely visit here again.

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Andy_B_Solihull . 2024-10-10

MORE AT TripAdvisor

We had a great time in here. Manager squeezed us in as we hadn't booked which was lucky. Food was lovely and wine was a great suggestion.

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Neil Sambrook . 2024-10-10

MORE AT Google

We booked for a birthday celebration for 3.30 and arrived and sat down and ordered drinks from the waiter. Some more people from our party arrived pretty quickly after us but at 3.42 when not everyone had arrived a male waiter approached the table and asked how long the rest of the party would be as they needed the table back. I found this to not be a particularly good start and at this point we had only just ordered drinks. He seemed to be pushing for us to have wine and was a bit off with us when he took the wine glasses away as our party was either having cocktails or soft drinks. The rest of our party arrived a few minutes later. I visited the toilets and on my way through thought that the decor around the restaurant looked very tired and outdated. The toilets were not very clean and two of the cubicles had no toilet paper. There was a thick layer of dust on the frame of the mirror and if i am honest it felt a like a toilet at a train station. I returned to the table and we were helped by a female waitress who was much more welcoming and pleasant and also was accommodating of food intolerances. The food arrived in good time and was okay. The vegetables were rather underdone on some of the meals, but nothing bad enough to complain about. We had brought a birthday cake but were told that we could bring it out to sing happy birthday but that we could not cut the cake or eat it and it had to go straight back into its box which I found extremely odd and rather un accomadating. There wasn't long between courses immediately after the bill was paid we were told again that the table was needed and so we were rushed out. One of our party members was still finishing a glass of wine. We basically had to wait in a corridor while she finished her drink. The male waiter was not very welcoming and it felt like although we had spent almost £300 including a £30 service charge, that we were inconveniencing them by being there. I don't think I would return here and certainly wouldn't recommend it to anyone

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Sarah Bird . 2024-10-10

MORE AT Google

This was, without a doubt, one of the worst dining experiences I’ve ever had. The food was disgusting—completely tasteless and poorly prepared. It felt like no care was put into the dishes at all. On top of that, the staff was shockingly rude and didn’t seem to care about the customers. Honestly, I wouldn’t recommend this place to anyone. Save your money and go somewhere else.

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Ying Liu . 2024-10-10

MORE AT Google

I had a terrible experience here due to an older white waiter who was rude and intimidating because we brought a half bottle of juice, although we ordered a bottle of still water in the restaurant. He treated other customers much more positively, which felt discriminatory and unwelcoming. Very disappointing service. Deeply adopted this waiter is racist.

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Howie Wang . 2024-10-10

MORE AT Google

The decor is tired. You arrive at the entrance and could be anywhere but welcoming it is not. We were not greeted on entering the restaurant. Before we arrived my daughter was asked how long we'd be, we were 10 minutes late for our booking, and she was told they needed the table! This was for my 60th birthday!!! The lead waiter serving us was rude, he was unpleasant and he was impatient. He made no small talk or effort to engage. The food was mediocre, warm not hot, with the vegetables no more than blanched and inedible. The sauce for my steak was bland and probably a base sauce made in advance or bought in then changed to different sauces afterwards. The desert just lacked flavour. My daughter brought a birthday cake in and was instructed we could sing happy birthday but could not cut or eat it on the premises. The toilets were unpleasant, smelt, and hadn't seen a good clean in a while. The waiter tried to hurry us out several times, in the end, we were asked to leave the table and sit outside. My friend still hasn't finished her wine! Don't bother going, save your money. Unpleasant, rude waiter and food you'd do well to miss!

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Nicola “Nikki B” Bird . 2024-10-09

MORE AT Google

Just had a DELICIOUS meal Sword fish and my husband had Sea Bass, staff was very pleasant, afficiant and obliging 🙌will definitely come when visiting Birmingham again

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Helen Oddy . 2024-10-06

MORE AT Google

We visited as a group of 9 adults and 1 child. It was our son’s first birthday. We had an amazing meal. Food was fabulous, wine was excellent and the service was outstanding. All of the staff went to extra effort with us, they went above & beyond to ensure we had everything we needed. Thank you

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Stephanie Kipling . 2024-10-06

MORE AT Google

Food was nice, toilets were revolting. Service was quite good.

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B Free . 2024-10-05

MORE AT Google

Excellent food and wine, friendly people offering great service and a lovely atmosphere. We thoroughly enjoyed our meal and would recommend.

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Heather Pymar . 2024-10-04

MORE AT Google

Attended here for my daughter’s birthday meal. On the whole the food was lovely, however my nephew who is Muslim watched the chef use the same pizza cutter they used on a pepperoni pizza then used the same cutter on his non meat pizza. On the whole staff were nice but our waiter a mature male was very rude! Huffing and puffing, not listening and rushing to the point 3 people had not been asked their drinks menu. On the whole I would love to come again, but I wouldn’t want that waiter again as really spoiled the atmosphere.

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Charlene J . 2024-09-30

MORE AT TripAdvisor

Everything Great and Prices are cheap

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Harun ALTAİR . 2024-09-29

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Food was great but staff can be snobby

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Saima Khan . 2024-09-27

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Typical Italian restaurant with great food and wine. Lively atmosphere.

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Peter . 2024-09-25

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The waiters should be more careful and sensitive when interacting with individuals of different cultures and ethnicities when you're operating a restaurant in a multicultural country, unless you only accept certain dominant groups as your customers.

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Smriti A . 2024-09-20

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Excellent food and good prompt service. We were a table of 15 and they accommodated us well.

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Kellie Rowles . 2024-09-16

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Good selection of menu items, tasty food. Excellent service from friendly staff.

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Alison Sannio . 2024-09-16

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We received unkind service from an arrogant waiter, who pretended cannot hear us when we ordered but obviously we were pointing at the menu and ordering!

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LINGKAI LIU . 2024-09-09

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Honestly the food is not bad, the pastas and the risottos are okay but not worth it considering it will be spoiled by the service. And beware they charge you 10% for it where the food prices are way above average. When we asked to take it off as it was written as optional on the menu is when our experience was really ruined. They started asking what was wrong with the service and how they need that money or something. We were really confused as he came off quite rude acting like its required. If you really want the service charge just add it to the menu prices don’t expect me to pay for it when it’s optional. I actually was quite shocked by the audacity. Not coming here again.

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Lara Bingol . 2024-09-07

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⭐️⭐️⭐️⭐️⭐️ I had an amazing dining experience at La Galleria, and I have to give special recognition to Ledio for his outstanding service. From the moment we arrived, Ledio was attentive, friendly, and incredibly knowledgeable about the menu. He made excellent recommendations and ensured that everything was perfect throughout our meal. His genuine warmth and professionalism truly elevated our evening, making it memorable. If you're dining at La Galleria, I highly recommend asking for Ledio – his service is top-notch! Thank you, Ledio, for making our night so special!

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Rakesh Dhillon . 2024-09-05

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Self certified foodie here and this was SUCH an amazing meal. It was so authentic and every dish was perfectly balanced. Stumbled across this place by accident and it was the best surprise ever. Thanks for being so friendly and accommodating!

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SophieElizabeth UK . 2024-09-03

MORE AT Google

A nice city based authentic Italian restaurant. The staff were helpful, happy to make changes to the menu items to our liking and the prices were reasonable. Will definitely come again!

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Amish Unka . 2024-09-03

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Visited for my partners birthday visited beforehand to leave a cake which when it was brought out the whole restaurant seemed to sing the food was exceptional as was the service the staff were attentive patient and knowledgeable when questioned. Would highly recommend and visit again only gripe is the stairs at the entrance are a tad on the epic side thank you for a wonderfuly epic evening .

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shaun mcsweeney . 2024-09-01

MORE AT Google

What a lovely meal. Would highly recommend this place. We had a pre theatre meal.

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Andy Monkhouse . 2024-08-28

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Probably the best meal I have ever had. This was better than any food I have eaten In Italy. I had scallops from heaven as a starter followed by an absolutely PERFECT steak and chips, Italian style. By the end of these two courses I was full. Erika took excellent care of us and served a few beautiful digestives after the meal. I will visit Birmingham just to take my family here. A massive thank you to all the staff. Italian wine, particularly the Chardonnay is the best in the world.

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adam westwood . 2024-08-28

MORE AT Google

Always a fabulous meal. Lovely staff too!

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Care Manager . 2024-08-28

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We were waiting to see Cris Isaak in the Symphony Hall and decided to have an Italian meal beforehand. It was a great meal, wine and the service was excellent. Fully recommended restaurant.

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Mike M . 2024-08-26

MORE AT TripAdvisor

We visited this italain restaurant for the first time today .We had a trip to Birmingham from Nottingham and all we can say is that the food was lovely.Great wine,our mains dishes were linguine alla marinara,pizza for the kids really tasty and amazing flavour.The restaurant was nice and clean,open plan kitchen and the service was great very friendly.Highly recommend,we going to be back for sure !

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Juli Kuka . 2024-08-26

MORE AT Google

The perfect food and the ideal location, the worst of all the service was served by a man who called himself the manager who treated us terribly and made comments about us at another table because it is one thing to not know how to express yourself correctly in English and another. It's not understanding what he says and if that man says he is so professional, you can't disrespect other diners for no reason, that's why I don't recommend this restaurant, yes for the food but not for the treatment of that man, says the manager, but it's a totally uneducated person

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Juan carlos Llamas Vazquez . 2024-08-26

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Met my sister in Birmingham, a halfway point for us. We went to La Galleria last time we met and found it superb. This time the service was much poorer. Food excellent, shame not served at the same excellent level. Service charge is included in the bill so needs to meet those expectations

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Judith Knight . 2024-08-25

MORE AT Google

Excellent food, great customer service

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Graham Harris . 2024-08-24

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We decided to eat in this restaurant prior to attending the Chris Isaak performance in the Symphony Hall. We had a delicious meal and received great service throughout. We would fully recommend this Italian food restaurant..🤙

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Mike Moffatt . 2024-08-20

MORE AT Google

Wonderful food, decent portion sizes, very attentive team but not too intrusive. Great all round

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callum phillips . 2024-08-17

MORE AT Google

loved the atmosphere! good pizza and interesting meatballs. Next time I'll try the fish: I have finally seen huge calamari like in Italy

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Luca Smerieri . 2024-08-14

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We arrived in Birmingham yesterday and were craving pasta. We decided to come here to eat. Riccardo was our waiter and he made the experience even better. His kindness and charisma give the place an additional point. We ate orichiete, lasagna and penne bolognese, spectacular. Just what we were looking for.

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Esther Brotons . 2024-08-14

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