La Cloche at The Lion in Richmond upon Thames

Made a booking online for Saturday evening with my family, received booking confirmation through my emails. We arrived at the restaurant only to find it was closed. Not sure why I was able to make a booking for somewhere that wasn't even open. I also wasn't going to leave a review until I got sent an email asking how my experience was 🤷‍♀️

On the 17th December, our family had booked online to eat here before an 8pm performance at the nearby Normansfield theatre . We received a booking confirmation number with specific reference to our one vegan diner but when we arrived, despite the lights being on, the place was empty and there was a note stuck to the door saying “we are closed” This may have been due to an emergency and if so we hope all is ok with the owners but we did not receive any notification and had to walk the streets to find another restaurant that could accommodate us in time without a booking.

Very friendly staff and good service. We came very near the end of the kitchen service and ordered the Sunday chicken roast which came served on a large plate which we shared. Very generous serving. As we had booked ahead of time, I got a friendly call to let us know they were running low on the roasts and there might be limited options. I really appreciated that. Will definitely return

Our pre-rugby lunch on Saturday was very good, especially the belly pork. The service from a friendly team was also great, which included the pre-arrival correspondence. The experience was slightly let down by a wobbly and sticky table, with scraps of paper attached. It wouldn't have taken much to clean it properly and repair the wobble.

Lovely food and great service. Toilets a bit down at heel and it wasn’t very warm but it wasn’t busy so can understand they didn’t heat the whole place

I thought it tasted nice…. It was a bit unconventional because it was shredded lamb so it would have been nice to have a proper cut of meat however the flavour was good. I would definitely go back

Had a great time last weekend at the Lion. Super friendly staff who were really attentive. Good portions for the roast and yet they still gave us more sauces, potatoes and gravy! Deserts were my fave bit

A great roast with a veg and sides selection that felt like Xmas! Slight issue with the meat that the staff resolved immediately, will 100% be back this place is great

my 7 year old declared this the best pub roast he's ever had! great vegetable selection arrived on a sharing platter for me and him - the cauliflower cheese in particular was incredible! my husband is gluten free and the staff were very accommodating and helpful in explaining the menu when the printer broke so they were unable to give us a copy of the GF menu. i have already text a friend to join me for a cote de boeuf roast sometime soon! all staff very friendly - and I am looking forward to going again (mainly for the cauliflower cheese!)

As soon as I stepped into this place I felt just at home. The food and beers available were great! Will be visiting again soon!

Lovely pub, spacious interior and garden, nicely decorated. Staff really nice and welcoming. We tried the pub as there was a 50% off offer for roast dinners. Roast beef would normally be £60 for two (sirloin) and lamb £19 per person. Food comes on serving platters, which is fine - vegetable platter was amazing (red cabbage, roasted beetroot and parsnips, roast potatoes, tenderstem broccoli, yorkshire puddings etc etc - really good). The roast lamb came in a small bowl (dessert bowl?), and it was grey and limp - for 3 people. We were expecting roast lamb slices with crisp skin and rosemary. If I had paid £60 for that I would have been so disappointed, but as they honoured the 50% off we didn't say anything. Lovely pub though in nice area!

I really enjoyed the beer festival at the the Lion (Teddington) in August 2022:- An exceptionally well judged selection of cask and keg beers on offer... Especially appreciated the inclusion of a very well balanced Porter (Sam Brooks - Powerhouse) - thank you Wayne (Lion Pub. bar manager) for including porter in the festival this year. I also very much enjoyed the BBQ dry rubbed sirloin steak, prepared by Matt (pub landlord) - it was incredibly tender, melt in the month - If I hadn't watched him BBQ it in front of my eyes, I wouldn't have believed that sirloin steak came off a BBQ! Absolutely fantastic food and beer!

I was the winner of a competition to win 20 pints, during the annual beer festival that they held this weekend. I was delighted with the news, and brought my family down to appreciate it in their beer garden. We were greeted very nicely, And generally had very good service. I was welcomed by the owner, who was a helpful and very friendly gentleman. There was a wide range of beer and cider to sample, And we had a great time. The food was very good. And in particular the roast chicken was brilliant. The meat fell off the bone beautifully. Only one small! Niggle was that the waitress seemed to struggle with our big order (7 of us ) and didn't write anything down, So we did have some issues with what arrived at our table. This was rectified on the bill and so was fine. Otherwise we had a brilliant experience and I would highly recommend it.

Lovely food and friendly service. We sat in one of the outside open huts which have heaters, looking out on the garden with loads of warm lights - really great.

They now have new management and chef. It was a great Sunday roast - we had lamb and chicken all served on a large platter with all the accompaninents. Deliicious food served by friendly and helpful staff. We sat outside where you can be under cover or in the sun when its out. A very enjoyable experience and we will return. Great value

Visited the Lion last night and had a fantastic evening. They were hosting one of their beer festivals which I'd thoroughly recommend. Wide selection of cask and keg ales were set up in their courtyard. Staff were very friendly and the burgers were excellent. Will be coming back soon.

Colleagues got together for a meeting and some farewell drinks after work. We reserved table so the pub knew we were coming,Upon taking our orders it was apparent that there were lots of items both on the food menu and on the drinks menu that were out of stock.The poor waitress was very embarrassed, The female manager could've been more helpful too.We used to visit regularly but will probably go somewhere else now. Sorry.

Such a fabulous menu with a great variety of British staples. I particularly recommend the lamb croquetes, the Scottish eggs, the porchetta and the sticky toffee pudim. The staff is quite courteous whilst the atmosphere rather homely.

First time at the Lion since COVID, first time in a pub actually so I was a bit nervous. No need at all, it’s was well organised and the staff were great. Mix of people with and without masks, mainly a generational divide. I did not feel awkward with my mask on.Sat in the garden under the new big top which was airy and bright.The menu has changed a lot since I was last there and in my view for the better. More veggie options which I always found a problem in the past - there were always a couple but they never changed.I had the halloumi burger which was the best burger I have had in ages.I don’t live far away and will definitely go again soon :)

Came here with my partner and his parents for an 8pm booking. Beautiful pub and friendly welcome. We ordered drinks which came in good time as we had 2 cocktails in the order. We ordered 2 sharing boards which were delicious but all this food took a while, with no apology or acknowledgement about it. We ordered mains with the starters but were told they were out of crayfish. Then they came back again (another 10 minutes) no salads. One of our party had to change thier meal twice. 2 of us had ordered ham egg and chips and werent told until after we finished our starters that there were none left! I got the schnitzel which one was great, but the other dry and chips were fried in oil that wasnt hot enough so some were inedible. I said something and was told 'I couldve got another one' but I didnt want another one as it was getting late and I was already disappointed and tired. My partners steak was underseasoned and peppercorn sauce watery. We were told they dont normally have an open kitchen on Tuesdays so I assumed it wasnt the head chef. One member of staff was lovely but others seemed more focused on the group of people (more than 6) behind us.I am a manager in the service industry and I was so disappointed from the attitude of some staff members as it made us all uncomfortable. We wanted to leave ASAP as the group were quite loud and it was late, we looked inside and staff seemed to be too busy messing around. We just went in to pay as we wanted to leave quickly.I would definitely come back for a drink, but sadly service wasnt great. 2 stars for the lovely cocktails and sharing boards!

Kat was so lovely and welcoming I have never felt such hospitality in a pub. She made the experience worth it! 100% recommend the pub, gorgeous outside area and wonderful staff. I couldn't recommend enough!

Staff were horrible and so rude! Charged us £40 over our bill and couldn’t give a valid reason why! Would not recommend to anyone. Never going back!

Always pleasant and very attentive staff - which is literally all you need. Plus always a lush atmosphere whenever I go.

Had an amazing bottomless brunch with a group of friends, the staff were very accommodating and the food, drinks and live music were wonderful. We will be back soon!

Amazing service, amazing food and amazing drinks! Absolutely loved it, will 100% be returning soon! Went for our friends birthday, and it was a great day - filled with music, beautiful venue and great vibes.

Enjoyed the live music and the atmosphere. Food was very good. The Service was a bit on the slow side, but, I put this down to everyone being out of practice!

I had a fantastic bottomless brunch at The Lion. The food was amazing, especially the eggs lion. The espresso martinis were also great. Service was good and prompt.

The Lion is a fabulous place to spend your weekend. Live music, great espresso martinis, and delicious brunch. One of my favourite pubs - always have a good time.

Simply awful. That about sums up the three hours it took to get the food we ended up sending back. What we were presented with was either burnt or not cooked. The staff were very helpful, but I hope the management sort out the kitchen.

Omg how amazing! We 100 percent will be coming again. The garden and staff are all amazing. The atmosphere, the live band, just overall a great experience.

A great warming atmosphere, Excellent, lovely, very efficient and multi tasking staff. Amazing food! A wide selection of drinks. What more can you ask for!? The manager Kat deserves a very special mention! Who was wonderful and made the whole experience even better.

Me and two friends visited The Lion mid-way through visiting a few pubs in the Teddington area that day, and it was a great find. Having never been there before I booked a table as I saw there was an outdoor seating area.However, I didn't know there was also live music outside - which was excellent.The staff were all friendly, and there was a good selection of drinks and cocktails.I'd definitely recommend - and would be tempted by the Bottomless Brunch offer they have on Saturdays too.

A great evening with friends. We sat outside and under cover and remained dry despite the rain. Cheerful staff, although service was a bit slow to start. Would thoroughly recommend the ham and egg and chips.

Really nice, relaxing pub restaurant. Sat outside under the canopy for mid-week lunch. Great food and helpful staff.

The Lion always had a nice atmosphere, pet and family friendly, perfect for drinks with family and friends. I believe the menu is new and there are good number of choices. We tried burger, beef / chicken / pork roasts and mac n cheese. They have decent size of portions but we are not impressed with the quality of the roasts. Chicken wasn't moist, yorkshire pudding was way too dry and gravy was very salty and sweet which made us think it was just a ready made gravy. Rest of the food choices were nice. Staff is lovely as always and paying attention to covid measures.

Really pleasant evening good food and lovely atmosphere. Felt COVID safe, sanitiser offered as you walked in.

Really nice food, good ambience and very friendly service. I’ll definitely go again. Easy to book. Relaxed atmosphere

Management have invested in seating outside which is good. But under staffed, so even though the team were working as fast as they could, the service was incredibly slow. When the food finally arrive, nearly an hour after ordering, it was poorly cooked and very expensive. Probably OK to visit if you just want a drink, but no wonder there was availability when other pubs around were fully booked. Unfortunately not a patch on its former self and I definitely wouldn’t recommend it if you want to eat anything other than a packet of crisps!

Very friendly place. Food looked good. Sunny garden with cover if need it. Quiet street with parking.

Great atmosphere. Friendly staff. We felt good could be improved. The salad felt like it wasn’t fresh and crunchy and chips weren’t very crispy.

After visiting for drinks a few weeks ago I had high hopes. The set up and garden is great but everything was painfully slow and so much out of stock. We had two menus between 15 of us, it took so long to take our order so our mains didn’t end up arriving until 2hr 20min after our booking. They did give the kids food earlier thankfully. Drinks orders also slow. They were out of burrata, veggie burger and 2 other veggie mains leaving v little veggie choice. Out of a few other things too. Really want this place to do well as it used to be great and I want to support local but there’s a fair way to go sadly.

This was my second to a pub in over 15 months. The first was somewhere else and rubbish and left me feeling pubs will be poor until COVID is history. But the Lion showed you can drink great beer safely with excellent service with a smile (even if the smile is behind a face mask)! Full marks to the waitress and cellar manager

Thankfully no swifty app being used. Table service was offered and we were very well taken care of. Great staff and a good selection of beers.

We had a largish group and they were able to seat us at tables next to one another and even earlier than our booking to accommodate us. The garden was covered and heated and the staff were friendly and helpful. We had several food allergies in our group (gluten, dairy, nut and seafood) and all were served. This is also a nice location for a walk in bushy Park. The food was good, more the burger than other dishes, but all were satisfied with their meals. Would definitely recommend.

They have created a wonderful area in the garden which is all mostly under cover and really looks good. Service was excellent and so was the food/drink.

We had a booking over the weekend for dinner in the outdoor garden area. We had to ask for menus multiple times, and had to wait for about 30 minutes before getting menus as they were printing menus. We then ordered our food, but the waitress came back 5 minutes later saying they were out of chicken, so they had zero meals on the menu with chicken... on a Saturday at 5:30pm?!?!The wait staff seemed inexperienced and was there to socialise with the other waitstaff. We had to get their attention many times if we needed anything (cutlery, sauces, more drinks). We ordered 2 ice creams for our 2 children (both 3 years old), and the waitress brought out 2 giant spoons thinking that toddlers would be able to use that to eat a scoop of ice cream. She was annoyed when we asked to get teaspoons instead. Needless to say, our dinner service was appalling and we will not be returning.

The Lion has put a lot of thought, effort and money into adapting its beer garden for These Times. Most if not all tables are under a canopy and there are several heaters (not something I approved of before but pubs have had a tough time of it and I'll cut them a bit of slack).The staff are friendly and attentive and my pint of Surrey Hills bitter was perfect, if Soho-priced, but that's Teddington for you. I'll be back.

Friendly helpful atmosphere. Great food & beer. The shed is a great idea warm & cosy whatever the weather.

Wow, where do I start. From start to finish the service was impeccable. So attentive - you always worry with bottomless brunch about the service but this didn’t disappoint. Every 10/15 mins would check if we were happy, needed a top up etc. Food was brilliant, live music superb, great heaters and good cover from rain. Will definitely be returning!!!

I am sorry but didn't visit and completely forgot to cancel. My sincere apologies and will visit soon. Kind regards Hilary

We had a tasty lunch of fish and chips and the chicken schnitzel. Service was great and staff very friendly. Plenty of outdoor space with most areas well covered from the elements. Was also nice to hear live music whilst we ate.

Had an amazing time at The Lion. Great food and such a nice atmosphere. All the waiters were lovely and attentive! Sam in particular was so friendly and always making sure we had what we needed.

We live locally and we love the Lion, we visit regularly. The drinks were fab - Prosecco, porn star martini, neck oil and cider.We had pork bites and calamari to start- outstanding and delicious as usual. My husband had steak and chunky chips and I had burger and chunky chips. We shared the skinny rosemary fries which were DELICIOUS, as was the burger. We had brownies to finish - so good! This was the first time we sat in one of the sheds- they are brilliant! Comfy and warm thanks to the heaters. Highly recommend this pub.

Awesome little treasure in Teddington. Lovely staff and food is amazing! Portions are a really good size and the choc brownies are to die for! The chunky chips with blue cheese sauce were definitely worth the calories!

We attended the bottomless brunch on Sat and had a great time - the only downside was the food was decidedly average and not very hot even after we sent it back to be warmed up. If this was sorted it would be a regular occurrence !

Food fabulous. Service disappointing. Shown to table but were t given a menu. App doesn’t work so couldn’t order anything. Waited nearly 40 mins for drink and that was after I got someone’s attention. Food was great though.

Restaurant was understaffed although, only half the outdoor seating was booked. Only 1 female toilet available for the whole restaurant. We used the app they recommended yet unfortunately the app needed more prompts I.e cutlery, sauces, please can someone clear our table and can we have the Bill ... 15 mins after asking for it. Food was ok, but the slow and sometimes non existent service left a bad taste in our mouths! It was a shame as was a beautiful setting and we had heaters to keep us warm which is a real plus at the moment!

A popular pub tucked away in a quiet residential area, with good food and good service from a cheerful, efficient, friendly and helpful workforce. This has been my local for many years and it has adapted well to Covid restrictions, and now has a part covered garden, a few cabins, and outdoor heating. I don't eat here often but have never been disappointed.

Staff are friendly, tho a little out of their depth - likely need more training as all seemed new and inexperienced Was a problem with the fuse box controlling the outside heaters and lighting. Bit of an essential, when punters aren't allowed to sit inside due to COVID restrictions, so hope they get it sorted asapStarters were tasty, mains mediocre at best, vat of liqueur coffee nothing short of bizarreAnyway, as I say, I'm just glad we can go to pubs again, so thanks for having us :)

Really relaxing atmosphere for a Saturday bottomless brunch, good set up with a great canopy, heaters etc. Food was delicious and free flowing drinks, plus unexpected live music. All round highly recommended.

Great to have our neighbourhood pub back in business. Lots of new tables and partially covered area outside for the British weather. Service was good, drinks good.

Visited on a Tuesday evening, meal was exceptional, generous portion size, would highly recommend the mac and cheese!Really impressive how the staff closely comply with covid guidelines, always wearing a mask whilst serving, very reassuring and clearly a well-run place. Food was delivered to the table quickly and staff went out of their way to check everything was ok with the meal (thanks Kieran!).The lighting setup in the beer garden is impressive and the dedicated shed heater was a welcomed touch, especially later in the evening as the temperature dropped. Will definitely be visiting again in future.

The Lion have made the outdoor area even better with a canopy and festoon lighting. Booked a Sunday lunch slot and the food was glorious! All ordered through an app and tables nicely spaced out. Felt very comfortable

We use the Lion as a regular oasis for our end of ride drinks and snacks - the garden provides an excellent safe haven for our bikes and the staff are always friendly, attentive and sensible in policing people in these COVID times without making customers feel uncomfortable. The venue seems genuinely happy to have it’s customers back - which is something I’ve not always felt elsewhere. Add to that an excellent range of beverages together with excellent food at a reasonable price and it’s no wonder we keep going back!

Friendly and welcoming feel. Holly was a particularly good member of staff going out of her way to make out visit as good as possible

The food and drink for our Sunday lunch was very good (although a lot of items on the menu were "off"), but the service was slow and we were disappointed that the mobile ordering app failed to work properly

The service was slow and the food was cold. It wasn’t even that busy. As a group of three we ordered the roast beef, roast chicken and the fish and chips and all were awful. The roast beef was over cooked and cold and the veg was soggy and cold. It wasn’t inexpensive either. Really disappointing, we are new to the area and won’t be retuning!

First time visiting The Lion as we have recently moved to the area and will be back. Booked the Saturday brunch and thought the service, food (lots of options) and cocktails were all great.

Amazing food, great atmosphere and really friendly and helpful staff. We will definitely be doing again. Book in advance x

Amazing bottomless brunch here today - Jess looked after us wonderfully and was so prompt with drinks and all other requests for water, napkins (spillage!) etc. The food was lovely, and the cocktails (made by Holly) were lovely. Highly recommend. The outside space is ideal for the current situation. Five very happy (and slightly tipsy) friends!

The new app you have to use (Swifty) is really not user friendly. There are constant errors, its hard to set up pay details and then you cant change them if you need to.

Another great visit to The Lion, staff and service is always superb You never wait long for food or drink and both are excellent The new covid rules are all followed and everything is very clean and well maintained.

Lovely spacious pub with a wonderful garden, lots of events and great staff! Katrina is a delight and was very helpful when I couldn't work out the ordering app

Wonderful experience going back to my fave local! Easy online booking table for two, with heating, in atmospheric patio garden. Great food and wine/ beer list, typically generous portions, which I have been looking forward to since reopening was announced! Matt and his staff did us proud, in particular Diamante and her impeccable, fun service. Welcome back guys!

According to trip advisor, 3 stars is 'average' and 4 stars is 'very good' but where is GOOD?? 3.5 stars? We love The Lion for its ambience, easy booking, welcoming staff and fabulous garden! We have happily spent hours in this garden with drinks and sharing plates. We love the upgraded garden- who doesn't love bunting and a huge canvas tent? There are plenty of different seating areas- our favourite are the sheds with built in music and heaters! Buuuuuut.... Unfortunately the food was disappointing. We had a Ploughman's Sharing Platter- some cheddar cheese, a bit of baguette and some ham, mini gerkins and mini pickled onions and thankfully a lovely scotch egg in the centre. I was so surprised by the size (which was an ordinary plate size rather than the platter I was expecting), that I had to ask the waiter for more (!) I was able to finish my £15 platter with ease without sharing with anyone, and I am still convinced they made a mistake with the size! It seems that recently the prices have gone up, but the portion sizes have gone down? But also there was a lack of finesse about the meal and it lacked any special condiments e.g, chutneys, Mayos, sauces that help to make a platter feel special. It simply looked like something you could put together at home with items from the supermarket. I know The Lion is better than this one experience so I will be back to try again this summer!

Good service and always friendly. A bit rowdy as people were enjoying the time to meet up with friends, which seemed to result in lots of broken glass! I ordered Mac & Cheese, which at £12.50 is not particularly cheap for some pasta in a dish. The first lot came and it was okay but pretty tasteless so I sent it back. The second try was a twice as bad. It was floury, bland and didn’t seem to actually have any cheese in it! I can’t believe they would even serve this to a paying customer. It was embarrassing. They did offer a replacement or refund but by this point I wasn’t tempted by the rest of the menu.

Well its been a while hasn't it ? Chose the Lion as our first post lockdown lunch and drinks venue as we'd always had good results here in the past. Even if the food / service had been bad I'm sure we'd have been forgiving after so long out of the game but no worries at all on that score, it delivered as good as before. Seating was all outside as per guidelines but plenty of room and heaters - ordering done via an app which worked really well and we had little to no waiting for drinks and starters. Good selection of beers as well as a very decent wine list. Sharing board and some calamari for starters and it was 100% bang up there with what you'd expect from a top class gastropub anywhere in London.After that it was a case of stick to the classics - fish and chips, burger and fish stew , 4 clean plates no questions asked. All in all a great return to dining experience - good service, good surroundings, great food and no rush - we'll be back soon!

Visited on the first evening after lockdown finished. Impressed as always by the slickness of the app ordering system and the quality of the food. However, the last few times I have visited The Lion there have been big tables packed full of loud kids (assume they are over 18), being lairy and a bit OTT. This visit was no different . To be honest I think that the restaurant would do well to take them to one side and just have a word or two about what is and what isn't acceptable behaviour. I recognise that this makes me sound like a boring old fella - and I think I might have become one. Sorry.

Lovely, sunny garden, great service, and really nice atmosphere. Wish we could have stayed all evening!

The staff were welcoming and the food was delicious. We were lucky that the Lion put on entertainment that just added to the evening. Will definitely be going again and very happy to recommend. Thank you Kat for organising an extension on our table also. Jini

Finally released back into the wild, we headed for the welcoming garden of 'The Lion'. A new canopy, strings of lights and lanterns added a charming warmth to the chilly evening. The food and beer was immaculate, as usual, and the smiling and efficient staff seemed genuinely pleased to be in action once again. Will be back on Sunday with a big smile (and extra layer on!) ;o)

The food, the service and the atmosphere were all really lovely. The garden is looking very pretty with the lighting. There were enough heaters. A great evening.

I love the atmosphere and the decor both inside and out, but the prices in this pub are too steep. £6.00 per pint for real ale is silly in TW11.

Rather chilly outside but a wonderful relief to be out at The Lion again. A very tasty lunch with excellent service. Really enjoyed the new beer - The Lion, The Wick and the Wardrobe! We will back soon.

Just to say that it was fantastic to slip into The Lion for a 'substantial meal' and a few pints on a recent covid-stricken evening. Food, drink and app-summonsed service were as great as they always are. Hats off to a pub sensible enough to offer a reasonably priced bowl of boiled rice to match the covid dining minima. After giving it serious consideration I opted out and went for the chicken burger which proved gratifyinly moist, tender and delicious, and was served with a brilliant salad and slaw combo. Always happy here.

Cosy outside area with heating. Great to see friends safely in person! Fast service through the app. Thank goodness for the Lion!

Charging £4.50 for a bowl of chips is taking the Micky. Very expensive. Good bar/waitress staff however.

The Lion is a great pub with lovely staff and great quality food, especially during these difficult times. Felix, D and Ben behind the bar are so welcoming and friendly plus the chefs quality of cooking is fantastic for the price. Would definitely recommend to those looking for a nice night out in budget. 10/10

We went for Saturday bottomless brunch and it was glorious! The food was delicious and the drinks were flowing. Incredible service from Kat, Sam, Deimante and Felix and the singers added to the amazing atmosphere! We will be back. Thank you!

My husband and I visited The Lion last night for their Beer Festival. The service for drinks via an app is perfect and quick. We had a few nibbles from their menu, ordered through their app, and it was very tasty! The scotch eggs were well seasoned and perfectly cooked with a running yoke inside. My husband loved them so much he ordered more.The decor inside is well done to keep the pub spacious and light but still giving a very cosy feeling. The garden is big! Lots of space, lots of seating with shelter. They had a live saxophonist playing for their beer festival last night which made the pub feel lively and a vibrant atmosphere! My husband loved the beer selection.We'll definitely be going to this pub again!/

Great visit to The Lion today for a beer festival. Saxophonist was top notch, food great and atmosphere bang on. I noshed a delicious sausage and mash with the best mash I've had since I lived in the North East and some little crispy fried onions that pinged with the rich gravy Ales and Ciders were really good too, we tried most of them between us and will likely be back before the weekend is over. Thank you to our host for the evening, Katrina. She was super helpful showing us how the app worked and was so friendly all night

I love the ambience of this pub. Last week was our 4th visit for food and given the previous visit left me highly unimpressed (but which I chalked down to a one off), that it happened again last week compelled me to write a review. Judge for yourself:6.30pm: arrived. We were v hungry and wanted to order asap. Then told to install Swifty app, create account and be ready for ordering. 6.50pm placed order.7.00-7.10 several visits to table back confirming how we wanted things done (I guess this was once the order was in the kitchen). 7.45pm food arrived.... and food sent back- chateaubriand for two was cold and one of our children's burger was burned hard. No joke- it was like a badly charred burger left too long on a bbq. The waitress was very apologetic- there'd been a run on the kitchen; I pointed out that situation is not new to all restaurants esp during EOTHO and that an app does not replace people coming over and letting us know progress rather than us constantly asking (politely I might add!) for a progress report.Other issues during our wait:- For the shared Chateaubriand only 1 steak knife came, not one for my wife.- Table water request didn't come through until wed asked twice.The chateaubriand, when it eventually arrived at 8.15 (1hr 45 mins after arriving) was excellent. My daughters replacement burger was too. And our son's chicken schnitzel which had arrived earlier at 745 was great. Top marks to the chef. Sadly, the 4 of us ate at different times. So, 3 suggestions:1. Inform patrons to install the Swifty app before coming. It takes time to load, register and navigate so being told before sitting down saves time and sets expectations. As it stands, the app detracts from an enjoyable experience that I know the Lion can provide. 2. Table service: please, please be more proactive, not reactive. Check in with diners, keep diners informed if the kitchen is super busy (rather than err towards apologising after-the-fact, or when pressed). 3. The management are employing young and enthusiatic staff who were great people but they should be better trained on managing customer expectations and care when times are v busy.Good luck, Lion. Your food was great, eventually.

Lovely main courses during ‘eat out to help out’, if a bit heavy on the meat. Drinks prices seemed inflated. Avoid the puddings - the cronuts had to be returned as it was so hard it couldn’t be cut with the cutlery provided, and the sticky toffee pudding that replaced it (lower cost, no refund) was dried out and was left uneaten- I guess the current environment means waiting staff don’t get to check if everything’s ok, but this was totally ignored and unapologised for.

Very good to be able to visit this lovely pub in teddington. Wonderful beer garden, ordering is done via an app which is easy enough to get the hang of. Fantastic service by the two servers Katrina and etienne

Been coming here for many years as our nearest local and wouldn’t normally put pen to paper but felt the need tonight. Wife ordered large chicken Caesar salad as main course. Shouldn’t be too tricky one would think. What arrived after half an hour wait barely filled half the plate, came with baby leaf lettuce, no sign of anchovies or Parmesan cheese. Ok it was tasty enough but portions just mean and all wrong. Asked for some dressing for my salad which turned out to be a few leaves and was given a portion of tartare sauce! Yep tartare as salad dressing. Come on. This is a great local and we want to keep visiting but when you are paying good money just get the basics right and give your customers decent portions.

Visited for drinks recently and all seems well at The Lion. Ordering is via an app from the garden (or inside) but the service is super quick and friendly too. NIce to be back.

Used to be the best pub/French restaurant (La Cloche) in the area. French bar and restaurant food, charming French staff, cinéclub, Tour de France shown etc. Really popular locally, authentic and great good and wine list. Then changed hands recently. French staff left. No longer has its French USP, just a bog-standard runofthemill pub serving very average English pub food. Menu is poor. No different to any other pub in the area. What a shame. The local Côte will pick up a chunk of the restaurant’s clientele.

Such a nice, chilled local pub. Nice environment, great garden in summer and good food. Non pretentious. Love it.

Tucked away in a suburban street, but close to Bushy Park (Sandy Lane Gate then over the railway), ‘The Lion’ provides a welcoming and peaceful retreat for visitors and local residents alike. We enjoyed a relaxed family meal on a quiet weekday lunch time.The varied menu includes set-price two course lunches. Most of us chose the feather steak, with fries and tomato salad. Chocolate fudge cake followed. All were well cooked, nicely presented and very enjoyable. Good value too. Unpretentious food, which we washed down with a couple of choices from the range of small-brewery beers.It seems that management changed not too long ago. The new regime is certainly worth a try.

Can highly recommend Tuesday Steak night the pepper sauce was particularly good. My son had the burger and loved it.