L & A Valente in Fife

It wasn’t good at all and missing items

2 hours late, last time I use them

within 5 minutes of the original due time the app changed to being delivered. when I called to enquire on the progress, it hadn't even left the shop, waiting for the driver. I'm diabetic and have to take insulin 15 minutes before food. not handy at all!

Really enjoyed - would order again

30 mins late (90mins total) and food tasted like it was 30mins late unfortunately. The standards here are usually high so hopefully this was just a one off??

It says in the offers that you get chips with the 2 topping pizza deal but when you get to the order summary and when I collected I was disappointed to find no chips. Fab apart from that.

Food took 2 hours to arrive & was cold.

Phones the shop 10 minutes after it was scheduled to arrive to be told they had forgot to make my order

Batter on fish and fritters looked old and unappetising - chips were ok but mostly tiny

I ordered a meal from l&a valente for my meal before leaving for to start my shift at work. The food was supposed to arrive at 1940hrs but didn't arrive until 2015hrs. By which time I had already left for work so therefore I didn't get my order before I left. I am asking for a refund as I paid for the order by card

The battered fish was a disgrace, more batter than fish, fish was dry, totally unacceptable for the price.

over cooked burnt pizza n chips ? new owners ?

first time we have used Valenties as used to be great,but food was late and not hot so had to heat in microwave. Disappointed with portions...not enough chips with suppers. wont use again!

had to call shop driver said he had been at the door but he hadn't I have 3 dogs and a ring door bell

food very cold. I know you're busy but I paid for hot food almost 2 hours in advance

Ordered over 2 hours ago and still waiting, same thing happened a few weeks ago when ordered as well. Do not order delivery from here.

How to put into microwave because was cold

phoned the shop after an hour and it saying on here that it has been delivered when it hadn't to be told it is with the driver, phoned again 30 minutes later to be told again it is with the driver then phoned 35 minutes later to be told again it is with the driver, 2 hours and 10 minutes we have been waiting and still no food

the battered fish has no fish in it,the chips are not bad and I paid £5.50 for a little bit of donner meat

Excellent food tastes fresh! 😀😀😀

I had to phone too find out were my order was , when it did show up it was cold ,so could not eat it ... went straight into the bin

Food 2as cold and quality of 1 portion of chips was terrible.

Ordered from here, took 2 hours to come, food cold and rubbish, gave me wrong price on the call, will stick to Pauls in the future.

The haggis pakora is amazin but they fergot my dips. I weep. Pizzas and suppers were realllly good, all the extra toppings on pizza and no condiments on the suppers. I dont live too far so collecting is a good option for that hot, tasty food! Yum! Thanks ❤️👍🏻⭐️ (pizza was sooooo goooood) 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

had ordered 2x MINI fish suppers. Got 1 SINGLE fish and a mini fish supper.

Delivery was an hour and a half late, when I phoned they said they were on their way but it didn’t come till 40 mins after the phone call. Staff tried to blame this on the fireworks display in Burntisland but I live less than a 5 minute walk from the restaurant. I’d have picked it up if I’d known it was going to take this long. My order was only chips and cheese - I requested a refund while I was waiting but they refused.

I ordered extra topping of tuna-mayo on my baked potato. It came only as tuna, no mayo so it was dry. I didn’t enjoy it. Poor service and poor ingredients! Not serving what they’re supposed to serve!

Food was an hour and a half late and when it finally arrived it was stone cold and soggy

They have not shown up with my food and it said it’s been delivered

The meal was tepid rather than hot and the black pudding was flat rather than round.

Chips were soggy…. Not the usual quality…. Very disappointed

Cold food had to be heating up in the microwave

waited over an hour for delivery. basically no chips with the fish supper. I've taken pictures if required

1h 20m late and pizza arrived burnt

Ordered food just after 18:00. I was advised order will arrive 19:10 then 19:25 came, still not delivered. Order arrived 19:50 🙁

Over hour later freezing cold all stuck to paper etc disgusting sending out food !!!

Just eat app told me my food was delivered when it hadn’t been delivered. My food didn’t come until an hour after the app told me it had been delivered.

Food was just warm and not great

2 litre bottle of coke ordered, 1.5 delivered and food was cold.

Have always used this chip shop for years the same decent quality service and food every time 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿

Fish and chips were cold. Fish had zero taste and white soggy chips. The chicken pakora was like eating a rubber tyre and the lettuce in the dish was literally brown and seeping. Disgusting looking and have pictures to prove it . Never again !

10/10 for this chippy in Kirkcaldy.

Delivery was late, and the pizza was cold

This is one of the best chippies in Kirkcaldy. Friendly owner and staff are fantastic.. Food always on time and hot when it gets here.Special mention for Ellie on the counter staff very hard working young lady. Shout out to owner Aliwho always delivers fresh ,hot foods brilliant fryer.

Wasn’t too happy with the fritters won’t buy them again .

A haven't collected any food , refund thank you or phoning trading standards, I have not collected any food linked to my address

Tiny portion of chicken tikka ,withered salad ,tiny portion again hardly any relish on ,pizza was OK not much topping on ,expensive and felt like the owner was Rude ,the lads in there poor kids were miserable and seemed uncertain what they were doing ,asked me repeatedly what I was having got asked by each one to pay ,already had ,won't be going again !

Order never arrived and would like a full refund

Said it was delivered when wasn't, asked gir an update and was told it was going to be later than stated and still came later than that time stated and food was not cooked well, was burnt on outside and hard bits in middle.

Food arrived 2hrs 25 mins after ordering cold and inedible batter was rock hard !! And the chips were missing !! Called shop and said a second box would be sent out in around 20 mins .. 1 hour later still not delivered !!

It came because it took to long

The food was awful worst fish n chips I’ve ever had

Food was 10 minutes later than expected time. When we opened food, my sausage supper had brown sauce on sausages only, not chips and the paper was stuck really really bad to the sausages because there was no plastic sheet in between that there normally is. Also asked for salt on fish supper as we weren’t home and that didn’t happen. Not usual good quality, disappointing

Everything Luke warm verging on cold. Fish chewy. Spent ages peeling the paper off fish and chips .... Wished we hadn't bothered. Pizza stodgy. Really really bad. Most ended in bin. Waste of money !

I have ordered from here previously on a weekend and the food was amazing, on time etc however tonight the food took 1hr and 35 minutes after ordering to come, when the food arrived it was clearly not fresh. It was soggy and not crispy at all, a bit disappointed and one very hungry toddler too who we had to end up making food for anyways

App informed me that my food had been delivered 20 minutes before it arrived and 20 minutes late, could have been a bit hotter but then that may be down to the delay. Sadly I was a bit of a let down by a business that normally has the best fish and chips in town. Really needs to get their delivery service up to standard.

Ages to wait and chicken so dry

late delivery of food which had clearly sat too long. not fresh and batter had gone chewy. had to phone the shop to chase the order, really disappointed

Chips were disgusting, wrotten potatoes, not very hot and soggy, and the spicy haggis and smoked sausage were well over cooked

food was cold waited 1hr 50mins on delivery . some chips didn't taste like they were cooked properly. food was very greasy.

Absolutely rotten service 2 hours we waited for our food and for it to come and the chicken calzone to be cold and we had to heat it up in the oven! Will not be ordering again!

Fish was terrible couldn’t eat it. Chips look warm and only thing ok to eat was the onion rings. Last time buying from Valentes

Love when a place accepts your order late on a Friday and then just doesn’t deliver it, cheers troops 👍🏼

Pizza was burnt,phoned shop ,told shop was closed ask for refund through just eat,food usually 100% from there,

Pizza undercooked Chip steak full of grease Chips soggy

We placed the order about 7.20pm. Never got it till 9pm. Estimated delivery time was 8.25 - 8.35pm. I messaged just eat at 8.44pm and they said is should arrive by 9.10pm. Just arrived before then. The fish smelt and tasted horrible. Sorry we won’t be ordering from here again.

placed order at 7pm received a call at 9pm to say there was a delay with my order, 10.30 still no sign of order, will not be ordering again every time we order there always seems to be a issue with the order and in the last I have then went and collected the order

food was totally disgusting like it was reheated just awful worst we have had

Delivery was an hour late. Ordered a large chips and must have been a handful in the tray. More chips in the donner and chips. Not the best.

always order from here but tonight was bad had no brown sauce on supper that was asked for and the battered sausage was over cooked and half pizza needed more batter on it as most of it got stuck to the paper

Late and I ordered fish and chips with tomato ketchup but got brown sauce twice

Calzone a soggy mess, pakora would smash a window and could eat the chips with a straw !!!!!!

Originally the time was 30 mins when you order it. The time changes to 1 hour. Then arrives in 1 hour and 45 minutes after I ordered it. Food was wasted by the time it arrived. More than half in the bin!!

The worse food I have ever ordered, will not be ordering again, was cold and nothing was fresh.

absolutely rotten chips weren't cooked all way thro burger was the same this was definitely rushed out shop undercooked burger all soggy not a bit of crunch to it shame as used to be one eh best chippy about

food was late and stone cold when it got here. Fish also tastes mushy and rotten.

We didn’t receive our food lost my money

very good and will most likely get again

Chicken was hard bottom of calzone was still uncooked

Ordered a Chippy Box at 19:06 on Friday night, was showing estimated delivery time between 19:55-20-15. 20:30 rolls round, no food. Called restaurant and they told me it was fresh off the line and they were waiting on the Driver coming back. 21:30, still no food. Called again and they said they’d text the Driver and tell him to hurry up, but due to weather he was slow? 21:45 rolls around and he eventually shows up - by this time, we ended up having to go out and pick up something else. He called

Breaded fish was a bit overdone and not as many chips as you usually get, I heard it's been going downhill recently and i think that's correct, I'll be ordering from a different chippy next time 🤨

I telephoned the shop twice the order was over 1hr 10 min late and when it did arrived it was cold.

30 min over the time stated still have not received food

My account credit is not showing after I got told I got my refund

fish was braw and fresh, chips were reheats. paid £25 for my order for that price they should have been fresh, 3 portions of chips went in the bin.

Food arrived late and cold, notification to say it was on its way then arrived around 30 minutes later. Partial refund from just eat. Disappointing

food is usually lovely but fish was cold and dry and the chips tasted cold and reheated. won't be back 😞

Just Eat is so easy to use and the time from ordering to delivery was good (around 50 minutes) which we expected. The food from L & A Valente High Street Kirkcaldy was also very good. A fish and pudding supper which was piping hot on arrival and tasty. Will definitely order from them again and use Just Eat, convenient and quick.

Didn't arrive even after app told me it had and to enjoy my meal, phoned to enquire, was told driver had left 5 minutes ago should be shortly. Driver turned up 30mins later, I asked him where he had been, he said he had just left and came straight to me. 1st and last order!

Amazing pizza, piping hot even though it was delivered late x

Good food delivered on time with a smile 🙂

Used to be really good this place spent £17 on chicken pakora some greasy battered burger and chips and donner the pakora came and you could smash a window with it phoned and fair enough they sent a replacement but was still horrible the burger got thrown in the bin also don’t like leaving bad reviews but the food wasn’t good at all waste of money

arrived finally luke warm and leaking from the amount of chilli sauce

Food was soggy and cold and it took absolutely forever to get here. Had already ordered a pizza by the time it showed up.

Bit late but we’ll worth the wait!

There was frozen chips in my wrap

Chips were soggy and cold, batter on sausage and pizza was tough and tasteless. You get 3 sausages with a supper but they are only fit for putting windows in. Won't be ordering again.

They keep saying it’s hear when it’s not they should allow customers to watch and track there driver as that how deliveries get stolen

food was all cold and they gave us the wrong items when phoned told that they had gave the to the wrong customers and they were waiting some one to phone and complain they had the wrong items then they asked for the wrong items back that had been cold and opened then it took one hour for replacement food to come its seems to me that boss does not give respect to his workers and customers

2 fish suppers arrives late and it was cold. the fish and the batter was so dry that we could not eat it . this is the 2nd time from here and it will definitely be the last. definitely went down hill