Kyo Sushi in Richmond upon Thames

The katsu curry sauce didn't taste like it was supposed to. It was more like a weird tomato sauce than a curry. The sushi was haphazardly put into the boxes so they came into contact with the wasabi which ruined some of the pieces for me. Those little separators might've been useful. The bottom of the bag was also soaked in soy sauce upon arrival, along with some of the food boxes. Overall the food was decent but it could've been much better.

The katsu curry sauce didn't taste like it was supposed to. It was more like a weird tomato sauce than a curry. The sushi was haphazardly put into the boxes so they came into contact with the wasabi which ruined some of the pieces for me. Those little separators might've been useful. The bottom of the bag was also soaked in soy sauce upon arrival, along with some of the food boxes. Overall the food was decent but it could've been much better.

Food was average. Wouldn’t order from them again.

Every 15 minutes past the time they were due to deliver, I called the restaurant - they would say "Yeah, he's coming - 5 minute" and I would try to ask something further but the phone was slammed down without a goodbye or anything. By the time our order got to us, 40 minutes late, the hot part of the order was cold.

Hands down the worst sushi in London. Not sure if it was a one-off.. but the sushi rice was soggy and slimy.. Agadashi Tofu was good.. But because the main meal was sushi, and they massively screwed that up, I will never order again

Spring rolls ice cold - other food ok but late delivery

Worst experience ever. My friend called 2 times to understand where our order was as they did not update the online order system. He was then hung up on and was very rude. His only comment was that it was on route with no expectation of time. Then I recieved a notification it had arrived when it had not. It was then 25 minutes late. On arrival both bags were ripped with sauces open and dripping out. Then the driver demanded £15 for delivery even though it says on the receipt the delivery fee. The food was poor, the rice had some weird seasoning with dishes missing. Never ordering here again!

Missing item and food quality was not great. Over done edamames, very rich miso soup and not fresh salmon sushi sadly

Really unhappy about customer service, called to check where my order was and the person on the phone would only saying 'it coming soon' without even knwoing which order it was.

Pedí sushi aquí, y honestamente puedo decir que esta fue posiblemente la peor comida que he comido. Todo, desde el sabor, hasta la textura, el olor e incluso la apariencia de la comida, era vil, repugnante e incomible. Lo intenté, pero después de haber comido alrededor de un cuarto (tal vez menos) de los platos, no pude comer más. Mi madre probó un poco de mi sushi y ella, literalmente, lo escupió. Si le gusta la buena comida, evite a toda costa, vaya a Itsu, Yo! u otro lugar decente de sushi. Sin embargo, si le gusta comer comida de rango que sabe como si pudiera haber sido masticada, tragada y luego vomitada nuevamente y puesta en un plato, entonces venga aquí, porque así es exactamente como es la comida. Horrible.

I called the restaurant regarding my delayed order and the person who attended me on the phone was very rude and he hang up me the phone.

Food was cold, tempura prawns were cold and were BREADED and not tempura battered. Zero teriyaki sauce with the salmon teriyaki and the salmon was very dry and hard.

amazing sushi I order from Kyo all the time it’s the best

Prawn tempura were breaded katsu, bland and dissapointing. The Chicken Katsu curry was bad too, flavours wrong and chewy chicken. The sushi rice was too sweet. Sad meal as I was looking forward to a special treat as sushi is not cheap....very poor show. Will NEVER give this place my hard earned money again.

The worst sushi I have ever had. Never ordering from them again.

Miso Soup was a bit salty, tofu was a bit too tough. Prawn tempura had no taste whatsoever. Chicken catsu: sadly the breaded chicken wasn't crispy at all and the sauce tasted like Heinz tomato soup. Quite disappointed as not only were these Items over £20 with delivery but I got my hopes up with the quality and reviews.

First time ordering from here and it was really nice although the Ramen wasn’t as tasty as I’ve had before it was still very much edible. The sushi and spring rolls were amazing. I will definitely order from here again.

Horrible food, I vomited as soon as I finished eating my katsu chicken curry. My daughters prawns needles soup is so salty and only with 3 prawns. The sauce was all over the bag and had to discar half but as so salty I wouldn’t be able to use it anyway.

This is the second time that my delivery arrived missing items and had to call the restaurant multiple times to get the rest delivered. When I initially called them, the guy I spoke to made no sense and hung up the phone on me... more than once. Same thing happened last time. It’s a shame as the food is decent, but customer service is atrocious. I’ve been ordering from this place for 3 years, but after my last couple of experiences I must conclude that this is not a one off, this is their standard now and I with so many other choices around, I doubt I’ll order from them again.

The wrong beer sent and just offered two beers the next time I order with them. I wont be ordering again but still didn't offer a refund or try to help me properly. The Bento box was absolutely awful. Take away the huge leaf salad and slices of apple (?!) and all I had was a small, thin and dry piece of Teriyaki Salmon with no sauce, 2 gyoza and some rice. The miso soup was insanely salty and strangely sweet. I'm an avid Japanese food lover and cook it a lot at home too so I know this is not what it should be. If you want to have a full belly and have authentic Japanese food, don't order from here.

Unfortunately the food arrived totally smashed; it seems that the bags fell to the floor. The sauce of the Yakisoba fell into the dragon roll and both containers were upside down in the bag. The food could not be eaten, it was disgusting. We phoned the restaurant to complain, but they hung up and would not pick up the phone. Not recommend the experience to anyone!

Avocado had gone bad so I didn't eat those Hosomaki.

Initially gave us a long delivery time, but Just Eat customer service sorted a much shorter time. Chicken Katsu sauce was watery and not tasty at all, rest of food was ok. Was salad from chicken Terriaki missing or was that the few veg included in the same tub?

The food arrived on time, however it wasn't great. The yakisoba arrived black and was so salty and so full of five spice that it was inedible and the tempura was burnt. Really poor food compared to normal. .

Nunca he estado en el restaurante de sushi, pero he tenido a mi plana entregado un número de veces. En general estoy muy contento con la relacion calidad precio |, y es la mejor entrega de sushi (y más coherente) he probado estar Putney (he probado unos cuantos! )

I regularly order sushi form different providers, this was my worst nightmare. Missing kew ingredients on items, could See preparation was rushed and very poor quality, tasteless and messy, would Definitely not recommend!

Amazing! Fresh and delicious. Can't wait to order again.

Ramen: bland broth, bland noodles, dry/overcooked pork, 1/4 leaf of cabbage. That's the worst ramen I've ever had. Sushi: Alright-ish for a takeaway. Chicken katsu bento: dry and bland chicken, no salad dressing, missing starter (although it was advertised on the website)

I used to order from Kyo regularly and then it got terrible. It's back!!! Yay! I wish they still did crispy tofu roll, and I wish they did sweet potato tempura orders :)

Funny how they increased the price and decreased the amount of food. Really unhappy pay 12,90 in a dragon roll and received less than when was cheaper.

Bento box not good value. Teriyaki main course around £9 & teriyaki bento box £15 for a bit of extra salad and a quarter of an apple....... didn't taste great either. All other food nice.

Food arrived cold. Average quality food

The food came 1.5 hours earlier than requested. Good thing it was sushi and not something hot...

Este es un buen restaurante chino/japonés de buena para llevar pero también agradable para comer. El sushi es bueno, pero también el menú más amplio es buena (curry con arroz es una buena elección para los niños). Un lugar donde nos gustaría volver.

Ordered Bento Box with Tempura. The only prawn on the dish was not fried in tempura flour; it was coated in breaded flour - very disppointing. The vegetables were good, they were coated with tempura flour. Tempura sauce not not authentic and too salty. Also ordered Sashimi-Mix - not the money worth. Tiger prawns instead of sweet prawns. Other fish assortment was ok but VERY thinly cut. Overall, not worth the money - my total spend was almost £40!!!! for the above.

Yo de ellos sólo ahora odered, la mitad de la orden apareció y cuando les llame para quejarme me dijeron que el sitio web estaba equivocado, no era su problema si quería quejarse debería llamar comer solo. Nos esencialmente 50 libras de pedidos de sushi y tomé unas cuantas straggly trozos de nigiri y un goyoza! ! No sólo es este fraudulento, es totalmente inaceptable para un restaurante de tratar a sus clientes de esta manera.

Ordered from them for the entire office. Each serving is suppose to have 6 portions, but came with 4 only. Refused to give us the extra food and said it was not their problem. Overpriced and underfed is the motto of this place!

Order was wrong, quantities were shameful and when challenged blamed the customer. Won't be getting our business again - £50 of sushi was laughable.

I have only ever had take away, but my order has always been spot on and amazing. I have tried sushi in loads of different places but this one stands out! Pictures of the restaurant look really nice though...

I have a review below written after an earlier order. Since leaving that review I have reordered from Kyo a couple of times and have been happier with the food I have received. Monday evening, in fact, was fab. It's not the most exciting of sushi but generally of good quality.

The Combo Set costed 24.80 and was ridiculously tiny!

Hands down the worst takeaway I have ever had, the the sushi was chewy and the rice dry. The noodles were swimming in what seemed like a greasy gravy, I had one bite and threw them in the bin. The chicken gyozas were probably the best of the meal, but were still cold in the middle. That's how bad my meal was overall. I paid a lot of money and the entire meal was a complete waste.

For the price i paid it was not good was dissapointed

The items I have ordered were not mean to be the one I have received.. Quality of the food is Very Good but I wanted to order the rolls and not those huge single pieces..

Half an hour late and delivered cold

Bad Japanese food..prob the worst I tried in London

£34 worth of food was just enough for 2 people, disappointing, will not order from them again.

I have ordered from Kyo Sushi relatively frequently over her past six months. Generally, although quality varies order to order, I have been happy with the food. Sometimes the food is outstanding; sometimes it is fine. The food this evening (my first order in a number of weeks) was awful. The hamachi sashimi (at £6.30) was the worst sashimi I have ever had. The salmon was also very disappointing- thin (and ripping apart) and lacking flavour. I will order once more but unless the quality is much improved I will no longer order from Kyo going forward.

The best sushi in London. Thank you very much indeed!

Order sushi for £60GBP and get two small soy sauce. Order yellow tail tartar and recieve something that resemble canned tuna.

Have tried most of the local sushi places and this one is clearly the best, fantastic quality fresh fish and freshly made sushi

This was the first time ordering from the takeaway food was tasty. delivery was superquick. As constructive criticism: the images on the website do not match the actual dishes eg seaweed salad is not just wakame but made for different types of seaweed tasty but nonetheless if the image with match it would be preferred dragon role was very yummy.

Great japanese, a little bit expensive but the quality y quite good.

Food ordinary, hot dishes only Luke warm, delivery took nearly 1hr 20 minutes. Not impressive

One of the worse Japanese-look-a-like ever! - Udon noodles extremely over cooked, with too much onion chunks and carrot stripes, not much of good taste. - Mediocre uramaki. - Sashimi slices mixed with lemon slices, damaging completely the taste of mackerel fish. - Seaweed salad dressing was a creamy peanut-thing that would simply cover the delicate taste of seaweed. For some reason the simple sesame dressing has done perfectly for a long time. Why change it? - Takoyaki (octopus meatballs) covered in mayo and chili sauce, overcoming every other taste. - Packaging low quality and annoying to unwrap... much more like a cheap Chinese take-away than anything else. + Decent veggie gyoza though.... but not enough to forget the rest! Money wasted! And not only... we never throw away food... but in this case we did, as it was not all eatable. Total disappointment from the restaurant. Delivery on time by Just-Eat team.

I, finally, found a sushi restaurant with a high standard of sushi and the prices are so reasonable. The waitress was really helpful and kind.. Usually in japanese and chinese restaurant the service is really poor but here they look after you. Highly recommended!

Very tasty, excellent sashimi, good katsu and other dishes. We will order again.

Nuestra primera experiencia aquí fue comer en y fue maravilloso! El servicio no era muy rápido, pero fue muy amable! Nos mantenían actualizadas aproximadamente cada 5 minutos. Desde entonces hemos pedimos sushi en el servicio de entrega de 5 veces. Siempre coherente, siempre dentro del período osciló cotizado. En cuanto a calidad, es normal, pero siempre perfectamente bien. Dragón Roll es un favorito! Sería agradable ver algunos bollos picantes de cangrejo.

After my normal local for sushi place closed I was looking for a new alternative and this place was great value and standards

Order was over 30 mins late, the lady on the phone was very rude and unapologetic and the food was average. Won't be using again.

Ocho de nosotros fuimos en una noche de sábado temprano por recomendación de mi cuñado. No guardar todas las expectativas del lugar porque yo no había oído hablar de ellos antes de la visita. Comimos japonés bastante a menudo, así que yo diría que reconocemos qué comida japonesa decente parece.

Waited 1.5 hours. No food. Rang up to be told it would be another 30 minutes. Cancelled order. Won't use again.

Went out with the family to KYO Sushi for the 1st time. We really enjoyed the food, so fresh and tasty . The place is so relaxing!The food was fab and delicious!We are certainly coming again!Lovely dinner out!

The food was lovely especially the pawn tempura and the chicken katju the sushi was incredible. The ambience was very relaxed. It was not overly rushed and made for a very leisurely afternoon. Hope to be back soon for the stuff we missed this time

I work in the area and I love japanese food, so I feel that this place has a lot of potential which is currently unusued. Sometimes they do not open when it is supposed to be opened, following the published opening times and days, so it has happened that I went there to find it closed. The service is also inconsistent: they guy is much better than the girl, but you feel that is because of her poor English; really she shouldn't be facing clients. Waiting times are also random: sometimes it is OK other times it may take forever. Online orders for take away do not work properly. Of the many tables few are normally busy when I have been there. This is down to the inconsitency and randomness of it all, because the food and the value is great!

Such lovely staff and the food is always so good. Thank you so much!

Usually a big fan of Kyo but this time it took well over an hour to get here for a small, simple order, and the driver was just standing on our doorstep on his mobile chatting away. The soup had burst open and it was all in pretty rough shape. Too bad, because Kyo is our favourite!

Delicious food! Tempura was still crispy and avocado rolls perfecto

I order seafood ramen and the liquid of the soup was spilled, so all my food was coverd with it. I called the restaurant complaining about it and they said that they would give me my money back. A few days after I realised that they have discounted the money on my back account. Again I called the restaurant and they said that just eat should be the ones dealing with the complain!!

I just received the wrong food, I ordered 3 nigiri avocado and received 18 avocado maki...dont know how they can make a mistake like that and since I do not like seaweed I am really upset!!

On the pricey side for the volume and quality in my experience.

Arrived in just under 1 hour but then I spent 10/15 minutes trying to find the delivery person who couldn't manage to find the front entrance to the office (I've used Just Eat several times from the office and this is the first time that they've charged for delivery and managed to not find the entrance). Food was very average as well, I won't be ordering from here again.

Lovely food, will be back for more ?

I think I found my sushi place in Putney!

Ordered for delivery and arrived and hour later, ten minutes outside of the delivery window quoted. Not a disaster, but things quickly went downhill.After checking the items delivered it appeared that we were missing two of the chef's special salmon sashimi, although when I rang to query this, it turned out we did have one portion;3 it just didn't look like sashimi, as it was thin pieces of salmon, covered in a sauce and some spring onion and seaweed "salad". This wasn't really what we expected and we felt it was poor value for £7.50. They did offer to bring us the extra portion, but after seeing the dish, we decided we'd rather have the refund. As they couldn't do this over the phone, they sent someone over with the cash. Mistakes happen, and they at least corrected it. However the sushi itself really didn't impress either.The nigiri we ordered looked promising; nice thick slices of fish which seemed to be good value. Unfortunately, the salmon texture and taste was poor, as was the seabass. The seabream was good though. Overall we felt the quality was comparable to the cheaper takeaways like Wasabi, possibly not even as good.The rest of the meal was similarly mediocre and disappointing. The rice in the maki rolls and in the nigiri didn't seem quite right, and on closer inspection I'm not even sure they were using proper sushi rice; it appeared to have the fragrance of jasmine rice.

Delicious and prepared quickly.

Such a shame as the sushi was really good. Unfortunately I also ordered a chicken Katsu curry which resulted in fatty uncooked chicken which put me right off of my meal and had to throw it away.

Delicious meal, will definitely have again.

Really poor food. Definitely avoid the Kim chi. Yaki udon very under seasoned and tasted of cinnamon. Breaded pork dry and tough. Didn't have the sushi which may be better.

This place used to go by the name of Cool Sushi, but it is now under new management and has a new name. Regardless, I can't tell you how much I wanted to like it. Japanese food is my absolute favourite, and, it being a mere ten minutes walk from home, I had my fingers crossed that, finally, Sheen would have a decent Japanese to call its own. WRONG. Oh, the disappointment. Things started off ok. Ok, it's A rather bland room, but the service was very friendly and the menu appeared choc full of things we like. Hijiki and agadashi tofu were fine, prawn tempura not bad, if a teeny bit greasy. Then came the sushi. First off the inaugural portion of Maki was incorrect, but that error (which was quickly taken away to be rectified) soon ceased to be of importance. The Tuna Maki that did then arrive was ok, but the rice was overcooked and soggy. Then came the Nigri, and with it some tuna Nigri that was, hand on heart, the worst sushi I have ever eaten. The "rigor mortis" of tuna was akin to a rigid, dry slab of shoe leather. There was no way that it was sushi-quality - orthotics, maybe, but not sushi. It was the worst quality fish I've ever been served up in a Japanese and it should never have made it out of the kitchen. Unfortunately, I ate a piece before realising my mistake. Not wanting to risk going man-o-man with a plateful of potentially equally dodgy raw fish, we cancelled the rest of the meal, paid up and left. Staff, to their credit, were apologetic and offered a small discount - but our evening was cut unpleasantly short and it still cost us nearly £40. Avoid.

The food was cold and the quality was very poor. Delivery time also not good. More than hour for a lunch time is a bit too long.

Yum, yum it was great! especially the Tuna Sashami salad....

new menu and new name for this place but the quality of the sushi is even better than before. I tried the chefs special tuna sashimi and loved it, the quality of the futomaki can be variable, same as the tofu but its still the best around here

The fatty tuna sashimi was chewy, but everything else we had was very good.

Ordered a chicken katsu curry, the chicken was grey and really small. Also ordered a bento box, but the umeshisho maki tasted horrible. Would definitely not order again!

Really good sushi. Salmon hosomaki not as tender as wished for, but still good. Will order again ;)

Quality has definitely dropped. The rice was missing from the Tori Katsu, and the chicken was rubbery and poor. The sushi also wasn't as good as usual. Also beware the spring rolls - it's not 4 but 2 cut in half... normally we're delighted with this place but the last order will probably be our last.

Not good this time (previously excellent). Sushi was warm when it arrived. Not well afterwards.

I've been ordering from this place for about a year and the quality is consistently good, occasional issues with a later delivery than advised when its busy but nothing too bad. very good quality sushi and sashimi..

This sushi was ok - took just over an hour to get the food when the shop had just opened which was ok the driver was very nice and said sorry it was late. The Sushi was not great - given that it was freshly made the ginger was the orange looking one not the nice pink one and the sauce for the aubergine was just too sweet. The hand rolls were ok but I wouldn't order from where again - sushi54 is just so much better. So thought I would give this place ago with the reviews but just wasn't great I was however not sick from it which was a good thing :)

It was great! Good sized portions and very fresh sushi. Our favourite sushi place....

Fresh and tasty - What i can tell is the sushi here is made for you and not 'pre-packaged to go'.

Decided to try a new place - this was a mistake. Delivery was 40 minutes late. Fine, it's a Saturday, sure. When we crack open the containers, we find 3 sad-looking chicken skewers. Taste was bland and rubbery. The yaki udon was also bland, and a bit rubbery. The sushi had very little taste, and I suspect that the fish and prawn may have been frozen. The only redeeming part of the meal was Kirin Ichiban beer. Wholly recommend ordering a case of those. We ended our evening with a 50p packet of Nissin Ramen, microwaved. It tasted better.

Great food, surprisingly so considering it was takeaway. Definitely filled my craving for sushi. The delivery was much faster than predicted too

First time trying this restaurant. Raw fish was fresh and everything else was good quality. I'll keep this place in mind from now on.

Improves lots. Order few months ago. Try again this time - much better.

Best sushi. Thanks, will order again

Sushi was very good. Udon noodles nice but needed a bit of flavour

First time ordering here and unfortunately after having to throw out half the meal I won't be ordering again. Delivery time was good and the delivery person friendly however these were pretty much the only positives. The chicken yakitori had an extremely watery sauce that leaked into the bag leaving 3 quite sad looking skewers of rubbery chicken that were cold without any sauce. The Spicy Edamame were served differently to every other restaurant i've been to, and not for the better, as they were lacquered in a rather unpleasant chilli sauce. Finally the Katsu Curry described as coming with Katsu sauce, was actually a rather bland arrangement of deep fried dry chicken on rice without any sauce. The only thing we could eat that we had ordered was the sushi, which I would say was fine rather than being above average. This was our first time ordering from Cool Sushi and based on this experience we won't be using them again. Other reviews are positive so perhaps it was the dishes that we ordered but given these are fairly standard dishes, I would expect at least an edible quality. I've given service 3 stars as we did not contact the restaurant regarding the issues with the order as it was quite a late meal.

This place is about as good as youre going to get for South West London, the only thing Id say is that they could be more generous with the Soy sauce. Avoid Udon in Battersea like the plague.