Koselig in Redcar and Cleveland

Such a lovely hotel with very friendly & helpful staff. The dining room was excellent & the food was delicious. We would definitely go back.

Dinner required was not on the menu. Homemade chips were not home made just put through a chipper sameas any old chip shop. Service was very slow. Run by kids on minimum wage obviously. Stay away.

The food was okay but we received terrible customer service. They think it is okay to talk behind your back when they think you can’t hear them when you can. They give dirty looks and don’t show any enjoyment and just make the whole shop feel really awkward and it has a terrible atmosphere. Maybe we just caught them on a bad day, but have some respect for your customers and don’t talk about them behind their back when they can clearly hear you. It’s incredibly rude and can make people feel really uncomfortable.

Sadly, we arrived just before 3 pm, and despite checking the cafe was open and paying the parking, it was not a great experience. We were told there was no food available, just cake and drinks. Luckily, there was soy milk as my daughter is vegan but no vegan cakes. We sat down and one of the staff began mopping the floor around us with strong bleach , which made the coffee taste awful, we were reminded the cafe would be closing in 10 minutes despite it only being 3.35pm. The electric shutters were then lowered. As we got up to leave and were taking my granddaughter out of her highchair, my daughter was asked to move the chair she had just risen from. In 20 years of working in hospitality, these two staff could have cleared a pub during covid curfew, and that's saying something. One staff member drove off before we had even left the car park at 350 pm. My advice is to keep driving and go somewhere you are welcomed and your money over the counter is valued.

Food was superb and service even better! The chicken Parmo sharing platter was amazing. Thank you for a warm welcome and great home cooked grub! 😀😀