Cooplands in Redcar and Cleveland

Excellent cycling cafe stop. Delicious coffee and cake, we will be back!

We booked a table for Sunday dinner, and knowing we were booking a later slot (due to toddler nap time) I specifically left a note regarding our party, and then confirmed our booking. On arrival it felt slightly chaotic and we were shown to an unset table (admittedly we were 10mins early) it took a while for our orders to be taken (we were never brought a menu and there wasn’t one on the table, so I took one from a neighbouring table) and it also took a long time for a highchair to arrive (again specified in the booking). I would happily have overlooked all of this - however, once our dinners arrived, it became obvious that they had pretty much run out of food. There was no cauliflower cheese, and no roast potatoes. We had to ask why these were missing to be told they’d run out. If we had been told when ordering I’d have understood. But to just hope we didn’t notice isn’t appropriate, especially when they’re a key part of a Sunday roast. We asked if we could have extra yorkshires instead but they didn’t have any of those either. They brought out some fried rosti as a way of excusing the lack, but only after we had asked why we were missing items and they came as we were all finishing. I could maybe understand this if we were walk in customers - but we had prebooked so surely weren’t a surprise… The roast here isn’t cheap and for significant parts to be missing, without explanation or any attempt to replace them left us all feeling deflated (and a little hungry…) there was no sincere apology, and nothing knocked of the bill (again not necessarily something I would expect but when you’re only served half of your dinner why should you pay full price?) Overall a very underwhelming experience and the only thing the waiting staff could say was ‘hopefully we will have it next time’ unfortunately I very much doubt there will be a next time.

Food is fresh and fantastic 😋 Great pub and dog 🐕 friendly 👍 we will be back for sure

Lovely,cosy welcoming space , only had coffee and lemon Italian pastry but will be back .

Staff are lovely and accommodating. Food is home cooked and the Sunday lunch is amazing!