Kona in City of London, Westminster

The afternoon tea is really a lovely experience. Unique location with great design. The staff was very friendly and attentive throughout, Abi in particular was super personable. The salty and sweet snacks were ok. Salty snacks are very natural and made with few spices. Sweet tarts were very very sweet. For me personally the sweet cakes were way too sweet. The tea was really good. All in all, a cool experience, but at a slightly higher price for the experience. Recommended for a special occasion.

I had the best time here! Service is absolutely amazing and everything is decorated soooo beautifully! I highly recommend this place. Our server ABI really when above and beyond! He was so kind and sweet! Arzan is also amazing! They were so attentive and polite!! I will be back :)

Afternoon Tea at Kona by Taj at London is one the must go for . Warm and friendly staff with a cozy ambiance- a hidden Gem . Love the savoury and authentic Indian delicacy here .

Everything was so good literally an amazing experience :) The staff who served us Arzan,Iskra,Tani and Dhruv were all very lovely,professional sweet and kind. They were so amazing. Made my day.

I went with my daughter and was pleasantly greeted by the plethora of warm hearted staff. A special mention to Arzan and Iskra who really made this culinary adventure special leaving us uncomfortably full and content !! The savoury treats were exceptional. Thank you very much to them for making this event leave a special place in our hearts.

Thank you Shruti and Abilash for taking care of us, we had a wonderful time. Jasmine afternoon tea was superb and something we will surely book again.

We are seasoned afternoon tea goers, we have been to some of the best hotels in London for tea. The food was divine and great service but after 1.30mins we were hurried and moved on which did put a dampener on things as we were celebrating a birthday.

Jasmine Desi Afternoon Tea to celebrate the sistahood with 4 girls bday with a group of 19 guests. MERCI MERCI MERCI!!! Ab Fab afternoon tea... Warm welcome in a great atmosphere. Radhika at reservation was very helpful & accomodating! We were offered a private function room for ourselves and as we were a big group it was very nice. Iskra, Harsh, Abi and Bhargav were our hosts. They serve us good portions and as we barely ate (too much chatting :)) we were given boxes to bring left overs home. Everyone at Kona made a great effort to make us feel welcome and make it a special day for the birthday girls. As the treat is quite pricey, we used 2 for 1 vouchers at a discounted rate (15-20% off). Overall we would HIGHLY recommend Kona especially the staff who were wonderful. Maybe wrap the scones in a napkin when brought with the food as they get cold & hard (?). Highly recommend!! Last time we went to Quilon. There also the staff was amazing and the food wonderful!

This place seems to have tradition but it forgot itself in the past. Food maybe used to be delicious once which is not true anymore. It’s overpriced and low quality. Like cheap present wrapped into a fancy wrapping paper. Inside all just feels overused and needs replacing. Staff are lovely and they are doing great job. Tea was tasty, cakes too sweet and sicky, sandwiches the same as somewhere else you could get for half the price. Summing up… too expensive and not worth it.

Amazing magical afternoon!!! A great memory

Beautifully served afternoon tea with an Indian twist! Staff very attentive and polite. Would highly recommend to anyone.

The Secret Garden tea is so unique - by far my favorite thing we did in London!! The details and special touches really made this such an enjoyable experience. Not to mention, the food and beverages are fantastic!

Jasmine afternoon tea Excellent quality food Really tasty Excellent ambience World class service by Abi Rest of team were great too Made the experience very special The best afternoon tea experience ever

What a wonderful afternoon tea. The service from Arzun was on point and he was great at explaining all aspects of the tea. The food was delicious, restaurant is very beautiful and my daughter loved the whole set up. We have done a number of afternoon teas in London and this one is definitely one of our favourites. Thank you to Tania, Kyle, Arzun and the team for making it memorable.

This is one of the best afternoon teas I've ever had (and I've had a few!!) The location is incredible, a real hidden gem in London. The tea was wonderful - every item was delicious, we were amazed at the food and drinks. The staff were absolutely wonderful, our two waiters, Shruti and Arzan were so friendly and kind, but all the staff were. The waiters in the other section came to wish us happy birthday, as did the manager. Everyone was so friendly and we just had the best time.

The Secret Garden afternoon tea was a surprise from the time you read the menu. There was a variety of tea to choose. I chose summer of love which was a green tea with floral sweetness. There was also a complimentary champagne. All savoury and sweet treats were delicious. A great time at Kona.

Kona Afternoon Tea offers an impressive variety of vegetarian options, all bursting with fantastic flavors. The service is top-notch, and the Indian high tea experience is unparalleled. Every dish was exceptional. Highly recommended for anyone considering a visit.

Birthday treat, staff very helpful, attentive and made sure the experience was tailor made, 2nd visit, will be going back again, anything we could not finish can be taken away.

The best afternoon tea I have ever had! The staff is amazing, super nice and polite and the food is incredible! I recommend the butterfly afternoon tea.

We came here for the secret garden afternoon tea and it was a wonderful experience! The pastries as well as the savory treats were not only gorgeous looking but also delicious and seemed to transport us through an enchanted secret garden. Also the staff was really attentive and friendly and even told us little details about every pastry. All in all it was a wonderful afternoon tea and a delightful experience. I highly recommend! 🦋🌸

Bit of a disappointment! Not a great value for money! Service was okay, food was lame for the price! £75 for Tesco style sandwiches and overly sweet cakes! Don’t go by the hype created on social media!

We came here for the Jasmine afternoon tea. I would consider myself an afternoon tea expert after indulging in many over the years. This one definitely stands out as one of the better ones we have had. I highly recommend.

This was a wonderful birthday surprise for my mom and she really enjoyed it. The sandwiches were okay but the desserts were wonderful. I took off one star because the waiter dropped the first course on our table and we had to end up moving tables. Otherwise, would recommend!

It’s gone down hill since I visited last You have to keep approaching someone to bring you a drink The service was definitely not the price paid The food was ok, again not worth it

Overpriced and overrated. 10/10 would not recommend. When we arrived at Kona we were left standing at the door, 4 staff walked past us with absolutely no acknowledgement of us… after about 10 minutes had passed I eventually approached a member of staff who was slightly rude and told us to go wait in the business centre until they had our table ready. We went for the secret garden afternoon tea and the experience was nice… I think it is definitely overhyped, and absolutely not value for money. I wouldn’t recommend trying it, it was probably our biggest regret of our London trip. Food was ok, there was a lot of the food that wasn’t to our taste, the tart with basil and cream cheese just was awful in my opinion. Just be warned that there is a service charge on top of what is advertised, it cost us £182.25 for afternoon tea for 2 people!! I did have a gin which was £10, which is standard… so I thought the bill would be £160 at most, I was disgusted with the price because the service was definitely not deserving of that $22.25 especially as the waitress had forgotten to bring our tea to us and eventually brought it as we were about to leave.

We came here for the Secret Garden Afternoon tea after seeing it all over Instagram. The set up is lovely and the service was excellent. We were able to change sandwiches which is great otherwise certain ones would have gone to waste. My favourite cake was the chocolate mousse flower pot! My friend isn't a big chocolate fan so I took hers home with me for my partner which he also said how good it was! I loved the idea of having to find the key to open the secret box to reveal a chocolate key which was also a good addition to the afternoon tea. Hot chocolate and coffee is also included but I didn't rate the hot chocolate, so next time I will stick to the tea.

Amazing Afternoon Tea. It was very special.

We opted for the Secret Garden Tea and really enjoyed it. The staff and surroundings were lovely. A touch expensive maybe, but a great experience nonetheless.

A magical place with a unique afternoon tea! We came for this reason, the salty part was very good however the sweet part was much too sweet it even became sickening.

Rude staff, terrible food, mediocre venue

jasmine afternoon tea - Whilst the food was good it was skewed towards sweet dishes and the staff were extremely pushy about the 1.5 hour seating time. There is abundance of food served so the staff should allow either a 2 hour seating time so customers can enjoy this leisurely without having to rush, or not be overbearing and hover over customers whilst they eat - especially for £75PP (excluding service)

Took my brother here for an Indian jasmine afternoon tea on his bday this week and it was REGAL! We went for vegan and vegetarian menu. My brother was offered a surprise bday dessert with a candle. The whole place was lit up and looked christmasy. Loved the way our table was decorated with gold and red accents. The staff were attentive and explained about every item on the menu. They even provided us refills twice. One of the BEST khandvi and dhoklas I have tasted in a long time , it was so fresh and cotton soft. The desserts were creativ, indian sweets with a western twist. Saffron scone was surprisingly delicious I wasn't sure at first though. The vegan scones were a bit dry however everything else was on point! Totally worth the price and highly recommended experience to surprise your loved one. Ps : book through buyagift or redletter days site for discounted price.

Indian Jasmine Afternoon tea it was very nice delicious food and excellent service. Enjoyed.

We had a pleasant experience and excellent customer service as expected. Service from Bhargav was excellent.

I booked the secret garden tea at Kona for my best friend and my 20th friendaversary and it was fantastic!!! The staff was really lovely and the food was brilliant! We loved all the theatrics and despite being told we only had the table for 90mins at no point did we feel rushed. Would highly recommend! To top it all off, and it made our day, as we left the doorman greated us as if we were royalty and made some fantastic suggestions for our stay. Great service, great staff will certainly come again

The High Tea experience at The Indian Jasmine Afternoon Tea was super fun! The food was delicious and interesting where the indian snacks meet the english flavors. The highlights were the Dhokla sandwich, sea salt Falooda , the masala chai , cheddar pinwheel and the motichoor ladoo!! All of the staff were super friendly and nice! A big shot-out to Garby and Abi for the fun chats !! Highly recommend this place if you want to explore the indian snacks with an english twist!!

We attended for an Indian afternoon tea which was a birthday gift for my sister-in-law. It’s a very impressive hotel as you approach, somewhat tucked away off Victoria Street. We arrived early, but we’re warmly welcomed and directed to a waiting area where there was complimentary tea and coffee. At the allotted time, we were taken through to a lovely tea room, tastefully decorated with beautiful table features. Our host/server, Bharogav was very welcoming and informative. He gave a detailed explanation of the tea options. We were then presented with beautifully prepared savouries and sweets together scones. Bharogav explained what each delicious item was, and a helpful tip to alternate between savoury and sweet so as not to feel over-full one one thing, or the other. The food was extremely tasty. Full of flavour and delicately prepared. Every item was delicious and accompanied by a lovely masala chai, my first time of trying it (other options available). This was followed towards the end with a light and refreshing green tea. It was a lovely experience, and fantastic change to an English afternoon tea. The service was attentive, friendly and very helpful, especially not having been before. It was a very special afternoon. Great place, great food and service and I’d highly recommend.

Beautiful food. Lovely twist on a traditional afternoon tea. We celebrated getting married and they added a slice of cake for us as well.

Had a wonderful experience at Kona for the high tea. The food was delicious and we had great service from Kyle and Gabriella. They were friendly and attentive, and didn’t rush us out even though it was busy.

AMAZING! Such an experience! The food was amazing, the service was immaculate. I loved every part. 10/10 would come again!

What a great experience at Kona Restaurant for Indian Afternoon Tea. Everything was superb. The table set up was stunning, the food was delicious and the service extraordinary. Especially Bhasgav who made the experience even better. I can highly recommend this experience.

We had a great time celebrating our wedding anniversary & Diwali with the Diwali Special Indian Jasmine Afternoon Tea at the Kona restaurant. The service was amazing and we were well looked after by Gabriella and Abilash who were very attentive and went the extra mile to make sure we had the best time. Thank you so much for looking after us. We loved the unique afternoon tea.

We booked the secret garden afternoon tea. It was absolutely Devine . The entrance to the hotel was grand , the restaurant was gorgeously decorated , the service was brilliant and the experience of the secret garden afternoon tea was exceptional ! So glad I did this . I regularly have afternoon tea in London and this was one of the best so far. Thank you for the lovely lady who served us and all the staff who were super friendly, attentive and kind ♥️

I visited Kona with family for the secret garden afternoon tea after wanting to visit for many years. When we first arrived at the hotel, there were lots of employees in the courtyard area but it felt very unprofessional and we were just stared at. When we managed to find the restaurant, we were asked to sit and wait which we were happy to do, however, it was then as if we were forgotten and had to remind them we had arrived. The overall idea of the afternoon tea is lovely, however, the experience did not live up to the expectations. Unfortunately, it took a long time to get our tea and considering we were being rushed out after an hour and a half, I’d expect fast service. The sweet and savouries looked beautiful but did not taste like anything special. The savouries were very bland. The room we were in lacked atmosphere and did not feel like we were in a 5* hotel in London. I was left disappointed and unless you’re going for the instagram photos (very expensive instagram photos!), I would not recommend it. I have been to much better afternoon teas in London. Maybe we were just unfortunate in our visit, however, we felt rushed and unsatisfied.

This was one of my top 5 favorite experiences! Absolutely phenomenal. From the time you arrive the host, waiters, and waitresses were so attentive and knowledgeable. The afternoon secret garden tea experience was nothing short of amazing down to ever last detail. The set up for the table, the tea, the food (everything being edible). It’s really a very immersive experience and I am so excited to visit again when I’m in London. Well well well done Kona !

Lovely experience. Beautiful and tasty food. The Secret Tea was great. Service was great. Harsh was a wonderful server.

We took our mum for her birthday for the Secret Garden afternoon tea and it was absolutely fantastic. The service was impeccable and added to the experience even more. All the staff were lovely and so friendly. Especially Bhargav who really Made our experience extra special. The restaurant itself is lovely and the food was really delicious. Sometimes themed events can be underwhelming but this was perfectly done, highly recommend as we had such a wonderful time. Thank you so much!

The perfect afternoon tea with hidden secrets for you to discover. Staff were friendly and service minded.

We indulged in the Diwali afternoon high tea and Kona and were not disappointed by any means. From the setting and ambience to the delicious food selection to the extremely friendly Gabriella that served us, this is one high tea that I have to recommend. The treats were extremely filling so don't let the bite sized portions deceive you. I would definitely indulge in the Diwali special again.

This was my 3rd visit. Maybe that's why I found food a little disappointing. Masala chai was not fresh. It looked like it was made earlier and reheat. To me this was more the reason to give it 3 star....expect better from Taj. Service was amazing..we got tea 3 times but the same each time so it's kitchen issue.

Amazing Jasmine afternoon tea with friends. Amazing food and great service by Harsh and Bhargav. Truly a great experience. Would highly recommend. Sandip

Visited today with a friend for the secret garden afternoon tea. The service was average. I expected more for the amount of money it is, the cakes are an acquired taste. The sandwiches were lovely but wouldn’t spend £75 on it again. Aesthetically pleasing but...

We attended for the secret garden afternoon tea and I wouldn’t recommend. Ambience and service was very average, best part was the sandwiches. The cakes were unusual and most of them had cheap Oreo cookies crumbled on top. Not worth the TikTok hype or the...

I had booked this as a surprise for my partners birthday. I knew to expect a butterfly to pop out of the menu which was great. It was described as the secret garden… there was no such thing in the venue. Our female member of...

I have been fortunate enough to go to a number of afternoon teas in London. There is usually a restriction on how long you can have the table, the 1 .5 hour limit at Kona made the experience very rushed. All other teas I have...

I was treated to The Secret Garden afternoon tea by a friend for my 60th birthday. This was an amazing experience the ambience of the restaurant was perfect and the themed tea was beautiful - almost to pretty to eat (but we did eat it!)...

The Taj made so beautiful, with their elegant courtyard . Kona the place for afternoon tea had a graceful look. We were welcomed by Ishkra, she seated us and explained in detail about the tea set that we would be served .The presentation was beautiful....

Visited the Kona Restaurant for the Secret Garden Afternoon Tea with my nan and auntie. It was a wonderful and magical experience! Every detail was thought of, the food was delicious and notably immaculate pastry designs. The overall atmosphere was lovely, with Bhargan servicing us...

We had the secret garden afternoon tea. It was amazing! The food was really nice en the service was perfect!

All the staff in Kona is amazing one. Ms. Iskra, Mr. Abhi & Chef Mr. Anand & Mr. Bruno made delicious omlettes and south Indian delicious dosa and uttamapam dishes. The serving staff is very polite and very professional. Taj group as usual stands for...

What an amazing experience! I chose the Secret Garden afternoon tea for my friends birthday. Oh my the ambiance and staff were fantastic. They way the tea was presented had my friend in awe. Food fantastic savoury & decadent sweet. Tea delightful. A great surprise...

13th of October, we had the secret garden afternoon tea to celebrate Princess Modupe Ozula's 50th birthday. It was the most beautiful experience ever. The food was delightful, tea awesome, service impeccably pleasing, the staff made the visit to the Kona tea room memorable, by...

Went to celebrate my 50th birthday with my friend, Adebayo Jone, at the Kona and we had the Secret Garden afternoon tea. The experience was absolutely divine and Iskra Abi, the team and Mr Shubham were beyond amazing!! Mr Shubham took time to ask about...

Secret garden afternoon tea bought for me by my daughter. We were excited to have the opportunity to have this experience. However not what we thought! The tables were set nicely and lovely crockery sets. The afternoon tea started with sweet key chocolate in a...

My friend and I had the Secret Garden afternoon tea which was mediocre at best. The menu butterfly and the secret garden theme is sweet but it only involved butterflies being put on desserts. Where was the garden? We were sat very close together, it...

My husband and I celebrated our wedding reception at Kona, and it was incredibly special! We went for the Indian Afternoon Tea, and they created the most beautiful set up ever. All the staff members were extremely accommodating and friendly, and the food itself was...

Very sweet afternoon tea, perfect for celebrating and very interactive. Had a lovely time. More than enough food and had a very sweet server called Harsh who made it few very special!

BEST AFTERNOON TEA EXPERIENCE! My mum and I have been to a LOT of afternoon teas over the years - everything from your local tea room to the Ritz. I booked Kona after seeing the viral TikTok videos of their afternoon and boy did it...

Spent a lovely afternoon at Kona for afternoon tea. Not the usual afternoon tea. All themed on the Secret Garden. The sandwiches were fresh, the cakes beautifully made. Finished off with savoury berried scones. Special thanks to our servers Iskra, Kyle and Harsh. Thank you...

We came to Kona for high tea such a beautiful set up, girlie, delicious and great service! Will be back soon. Thanks Harsh for taking such good care of us.

It was the most magical enchanting high tea experience - I loved every minute of it . The setting and staff were so charming and inviting . Presentation of food and menu was like being in a fairy tale . It was the best

Secret Garden Afternoon Tea: Too sweet and sickly, left hungry for real, fresh food. Venue is lovely. Secret garden theme is lovely but lacked of fresh fruit which would have completed the garden theme. Overall I would not eat here again because of the food....

Gorgeous afternoon tea, so pretty , yummy food ( had to bring some home as too full) … lovely little touches ie butterflies, keys . Staff all so welcoming especially Gabriela who was just so attentive a real sweetheart- Thankyou sooo much …. Well done...

The experience was amazing, we had three Alice in the wonderland tea experience and one Indian tea experience. The butterflies were flying and an Indian pearl necklace was kept in the box. The personnel was very kind and they gave us a touch of Indian...

Amazing high tea this afternoon, my mother and I had a lovely experience. It truely is such a incredible afternoon and delectable food. Harsh and the other staff went above and beyond to make us feel very welcomed and looked after. We did the secret...

Great service from Harsh and Shubham and the team - much appreciated!! Highly recommend the secret garden tea experience.

I actually saw this restaurant on social media and booked for my daughter and I as a special treat … and boy was it special!! Exquisite from start to finish with little surprises and excellent service. The decor is beautiful, the presentation of the food...

Such a lovely novel experience, all so pretty with a magical feel , love the secret box to begin the journey, looking for the key to open the box was so cute , the presentation was beautiful, even the menu was gorgeous, the quality of...

Poor service, the host was very aggressive despite us having a reservation and was basically yelling at us

Absolutely stunning venue, great service and super fun/cute concept! Treated my friend here for her 21st and she loved it. We had Iskra and her team serving us, and they made us all feel comfortable. Definitely recommend!

We booked this experience with the hotel for a noon time high tea and it was a great experience. First off Kyle & Bhangav were great in taking the time to make sure we had no food allergies. Then they carefully introduce us the 3...

As someone with a severe nut allergy I am always turned away from afternoon teas or invited in but without reassurance that the kitchen are taking it seriously. From the moment the enquiry was made and throughout the entire process, the staff were nothing but...

Absoloute excellent Indian afternoon tea. The food was amazing and well spiced. Our waiter bhargav harsh was absolutely amazing and went above and beyond and showed excellent hospitality!

Outstanding!! Highly recommend this amazing afternoon tea. Bhargavi Kyle was on the ball at all times. Top experience.

We had the Jasmine afternoon tea.Warm and welcoming service from the start. The atmosphere and attention to detail with the menu and the food was amazing. We don’t want to ruin all of the surprises! We appreciated the chance to order more of our favourite...

We booked the Secret Garden afternoon tea and it was absolutely gorgeous. Our hostess, Gabi, knew absolutely everything we’d need.

The setting was elegant and pleasantly peaceful in the heart of London. We had the Jasmine afternoon tea which looked stunning and tasted divine a truly scrumptious tantalising tastebud experience. The ambience was really relaxing and our waitresses Gabriella and Tania were exceptional they were...

Warm and welcoming service from the start. The atmosphere and attention to detail with the menu and the food was amazing. We don’t want to ruin all of the surprises! We appreciated the chance to order more of our favorite items as well. We also...

While we enjoyed the theatre and beauty of the afternoon tea, a few things left us disappointed. We were scolded on arrival that a member of our party wasn’t able to join, even though we explained we’d only been informed just before our arrival. Which set a negative tone. The first course was by far the best and finding the key was fun. The sandwiches, scones and cakes were good but not fantastic and for the cost we expected more. What was most disappointing was the slow service and feeling of being rushed! We were told we would only have 90 minutes and at 85 minutes they were clearing the table and bringing the check. I’ve never experienced this and was left feeling that the goal is to get as many people in and out rather than make it a full and enjoyable experience. If I’m spending almost £100 I do expect at least 2 hours and a focus on the experience!

Absolutely amazing afternoon tea with great service and staff. I thought it was really well done and a perfect gift. There was a tea and coffee room if you arrived early and the setting was lovely. We had the secret garden afternoon tea. They were great at accommodating halal options!

Dear Kona and Taj staff. I regret to say my experiance at the Kona Taj today wasn’t pleasant. Firstly I made it very clear at the time of booking I was coming with a young baby and a pushchair, despite this we had a table...

A fantastic experience on our 10 year anniversary. Gabi was the most wonderful host and an asset to the team at Taj. We will certainly be coming back for the intriguing ‘Secret Garden tea’! Supported by a great team including Bhargav.

My sister and I did the Secret Garden themed tea to celebrate our birthdays and were served by Gabri/Gabriella who was so kind and knowledgeable and thoughtful and charismatic! I’ve never experienced such pleasant service, EXCELLENTLY brewed tea, and delicious and unique desserts. The price...

We enjoyed here our afternoon tea and service was great. Iskra was very friendly and attentive. My niece and I enjoyed our tea time very much. Thanks again for this great experience!

India afternoon tea is amazing, from the savoury to desserts, the food was exceptional! An amazing experience, Iskra was wonderful and gave us outstanding service! It was a great was to celebrate our annivery! Would definitely come back and recommend to others!

Had a wonderful time having tea at the Taj today. Our server Iskra was the loveliest, and took care of us.

We went to Kona for the secret garden afternoon tea & it was just magical. The attention to detail was second to none. Beautiful setting, friendly & helpful staff, exquisitely presented food which tasted amazing! Would definitely go back again.

This was a really fun and quirky afternoon tea. However we felt rushed to finish our food as it was a very short time slot for an afternoon tea. More savoury options would have been appreciated. I also ordered a coffee which never arrived.

My wife and I recently had the opportunity to experience the Secret Garden afternoon tea at Kona London. While the concept and culinary offerings enchanted us, there were certain issues that, regrettably, cast a shadow over the otherwise delightful visit. The Secret Garden afternoon tea at Kona London is a work of art. The setting is captivating - a lush, garden-inspired afternoon-tea that transports you into a charming, whimsical world. Every detail, from the 'garden gate' menu design that packs a surprise, floral decorations, the escape-room style start to the experience to the quaint crockery, is meticulously crafted, adding an extra sprinkle of magic to the experience. The menu is equally enchanting. The assortment of sandwiches, scones, and pastries is thoughtfully put together, beautifully presented, and brimming with innovative flavours. The extensive range of teas, catered to suit various palates, is also worth a mention. The culinary team at Kona London deserves applause for their remarkable expertise and creativity in curating this unique experience. Unfortunately, the visit was not without its flaws. We had booked our experience using an extended eVoucher from Buyagift, but upon arrival, the manually updated physical copy of the voucher was deemed invalid by Kona London's staff. This resulted in an unexpected charge for the full experience, causing a considerable amount of embarrassment and dismay. Further investigation by Buyagift revealed that the voucher code had not been attempted for redemption on Kona's side, making the charge unjustified. The mishandling of the eVoucher and the resulting miscommunication were deeply disappointing. For a venue that prides itself on providing exceptional experiences, this lapse in service was surprising and needs to be addressed. In conclusion, our visit to Kona London left us with a mix of impressions. The Secret Garden afternoon tea concept, the enchanting setting, and the culinary offerings are all remarkable and worthy of high praise. However, the technical difficulties with the eVoucher, resulting in an unjustified charge and an uncomfortable situation, significantly marred the experience. I sincerely hope that Kona London takes immediate steps to rectify their handling of eVouchers to prevent such incidents in the future. Despite the unfortunate setbacks, I believe that Kona London has the potential to provide truly memorable experiences. With their innovative approach to afternoon tea and their dedicated culinary team, they have the ability to delight guests seeking a unique and magical dining experience.

Esperienza spettacolare, sembrava di star provando di essere in un mondo fantastico.