Koi Cafe, Perfect Aquatics in North Hertfordshire

Turned up for lunch at 1:30pm...only to be told they're not taking food orders for another 20 minutes or so! Won't be lunchtime then. Poor.

Went in after enjoying a round of golf. Queuing to order and my son noticed how dirty the kitchen looked through the door. It was absolutely filthy, was glad we’d only gone in for milkshakes. There’s a fan the chefs use and the fat stuck to the back of it is for everyone to see. Asked what flavour milkshakes they had, most were unavailable. The wait for service was shocking. Could be lovely, but a lot of changes needed.

Came and had a look round the aquatic centre then played a round of golf which was great. Afterwards we went to the cafe for some lunch. How wrong we were went to order and was told they only have some drinks available and then we couldn’t order any food as it wasn’t open for food!! But as we was sitting waiting for drinks a staff member came out with cooked food for herself - rude don’t bother coming for the food just come for the centre and golf

We visited the cafe for coffee and cakes, no complaints about that but the cleanliness was very poor . The floor was filthy, and it was not the dirt of one day, it looked like it hadn't been swept or washed for days, to be fair, there is a lot of building going on at the site , but this was days old dirt. The tables were sticky, we tried two before we found one that was acceptable. The staff were milling around not doing anything much and the place was quiet so there is no reason not to get the place cleaned up. This is all a shame as it's an interesting building with a roof top terrace with a view of the remarkable new Crazy Golf course that even features a real aeroplane .

I ordered a coffee & watched as I waited in a 2 person queue. It took 7min, capacity & poor flavour coffee £3.75, tasted worse than my go to home brand supermarket coffee. Coffee: the head of the foam was 2cm from the top, regular was the size of a mcds small & tasted worse. Staff were slow whilst chatting amongst themselves & the chefs. Disappointed that the poor reviews are True, I hope they up their game.

Decently priced however breakfast freezing, has been the last couple times. Fried egg is always very undercooked - would ask for scrambled if I had it again. Will try something other than the full English to see if that’s better. Like that they let dogs in, makes it better :)

Slow service, expensive and the breakfast quality wasn't great and included the oddest vegetarian sausages. We'll pass and go elsewhere in future.