K'ohana in Torbay

Excellent coffee and service. Please commend the staff for their care and service to an elderly customer. They were always caring and considerate. It was a joy to visit whilst i was on holiday in Torquay.

Decent burger, but nothing special. It looked like it came from a frozen food retailer. Small fries are really small. Staff was friendly, but the wait was long.

the food is hot, filling and arrives very quickly, even when dinning room is full. service is 100% attentive. the range of food is very good

This hotel has always been a convenient choice for local business Xmas lunches and dinners. Although there is nothing to critisize about the food , I had a very unpleasant encounter at the front desk today . I just finished one Xmas lunch today and I am due to return for another Xmas party on this Saturday with my dance group , I forgot to book the Xmas set dinner for my husband who is disabled thinking that he might not want to join in. Last minute he said he would like a night out to have a bit of fun and company . So I asked the front desk lady if I could order food from the a la carte menu and he could sit with us and be served the food that he has chosen . I said I would pay for that dish today in advance . She said the food cost £23 but she wants the balance of the money ( the hotel charges for the set Xmas menu £37) to be paid too ! I said what , even without eating the Xmas dinner , and less the starter and dessert ? She said yes of course , because he would have the benefit of listening to the music !!!!! I was absolutely gobsmacked ! Wow , what a mean spirited place ! This is after our group of 40 just had lunch , and there will be another 40 -50 to come on Saturday! They have absolutely couldn’t see how money grabbing this attitude is ..! It of course doesn’t make business sense , as it means they would rather lose another customer’s business and create a horrible bad taste and bad will . The fact that they have loads of business this time of the year make them so mean spirited , complacent and arrogant ! Reverend Lyte who used to live there. He advocated humanity , warmth and community spirit and love . He wouldn’t have approved of this lack of human warmth , common sense and greed culture !

My order has not been delivered. I have called the store and they said it was made at 5;15pm it is now 6:50pm and it has not turned up. I want a refund