Tang Xuan Chinese Takeaway in Torbay

My wife and I have been customers of this chinese for a little over two years. It has always been our favourite and always been good food. We ordered tonight, after a long day for both of us, the food we got was simply vile. This is not just a case of 'personal preference', this was quite simply the worst takeaway we have had in many years. The chips were hard, and I mean rock hard. We couldn't figure out even how they had got them that wrong, or indeed into that state. The chicken curry I ordered when spooned out of the tray had a different colour in the centre, like water had pooled in the middle (although it was not water, it was just vile yellow 'stuff') it put me off instantly, and I have a very high constitution and don't squirm easily. The egg fried rice was burnt, not all the way black but very, very dark brown and it tasted that way too. My wife had a foo yong dish that was at the very best passable, although that too had a collection of thick yellow water in the tray. A little more expected perhaps from an egg dish as water would indeed settle but after the rest, it was just not appetising. I rang, to tell them that we were not happy, I had no intention to refund, just wanted to let them know that their food was not up to much. The Chinese lady I spoke to simply could not understand me enough for me to even get that across to her. She kept telling me that this was a chinese takeaway and asking me what I wanted to order, despite me telling her many times that I had already ordered. When she finally started to understand she kept on going on about giving them the food back, for a refund. Over and over I explained I didn't want a refund, just to let them know that things were bad and in the end had to give up. I hope someone can at least get something from this review and maybe do something about their standards, which seem to have slipped desperately since we last ordered from them. A shame, I don't know why things like this happen but I felt I should pass on how completely terrible it was. Oh, and to add insult to injury, the prawn crackers had a weird taste to them.

Awful food and poor quality ingredients. Basic dishes were lacking key ingredients.

Found a piece of chicken in a vegetarian mushroom chowmein. With a reasonable vegetarian menu you would think that more care would have been taken. On top of that the food wasn't great. Very disappointed. Will not be given them any business again.

This is my usual Chinese never had a problem until now. My son decided to treat me to an early Mother’s Day present last night. Service was lovely polite friendly , food tasted fresh and really nice but both of us have been non stop sick and running to the toilet since early hours and it’s still going definitely both have some sort of food poisoning gutted because always loved going here and now I’m going to have to find a different Chinese because I’ll never eat here again!

Such a shame....we ordered regularly every week over the last 6 years. Not anymore, less and less meat in dishes, sweet and sour just like vinegar, rest of food not good sometimes and prices have significantly risen. I know the cost of food has risen steeply but its just too expensive now and no perks like free prawn crackers with a certain spend. Oh and chips are awful 😖 ☹️

Have ordered from here for years but last couple of times the food has been greasy, bland and tasteless. Very disappointing.

Bought chicken curry, beef curry, chicken balls and prawn crackers tonight. Got home and when served up found a hair in the chicken curry. Called shop and they were rude and dismissive alleging they couldn’t understand what was being said. Absolutely appalling avoid this place like the plague!!!!

Ordered set menu for 4 people via Just Eat. Didn't get any of the dishes on that menu. We got 2 chips, 2 chicken balls, chicken curry, mixed meat with some rice, omelette. Driver wanted extra £2.00 cash on delivery. Restaurant says no one else complained wrong order. They wouldn't they got a £55.00set meal. Not the above!!!!! Do Not order from this company!!!!!!

Awful. Cold food, starter was warmed up, no mushrooms or prawns in the special curry, rice was brown, chips were cold and looked as though they were cooked in dirty oil. Terrible food. Gutted as we save all week for a weekend treat and when it's rubbish, it's really sad. The restaurant doesn't care.

Rated one star as cant put no stars Got rat wouldn't eat there

Excellent, much better than the one a short walk away. Can't beat their crispy chilli beef, best in the bay. Properly crispy and always have it extra spicy. Friendly staff too, never had a problem here with the various owners over the years.

Absolutely disgusting people. My order came to £6.40 and I gave her £12 (a ten which I'd just taken out the cash point 5 minutes prior and 2 pounds change) because I didn't want lots of change. She made the mistake of assuming it was a £5 and proceeded to give me 60 pence change. When I challenged her on her mistake she proceeded to get angry and aggressive insisting it was my error even though I showed her the atm receipt. This was 100 percent her mistake. When I arrived she was rushing around with the deliveroo drivers. the situation was handled so badly that I felt sick and just walked out in the end without my order. I was a regular customer here and I shall never go back here again! My advice would be to get some basic math lessons and work on those customer service skills! Worst I ever experienced!

Rude staff beyond belief, over charge and when you question why you’ve been changed for the same meal twice they scream at you and put the phone down.

Just had a fabulous piping hot meal delivered from Tang Xuan. We ordered Salt and Pepper chilli chicken, Chicken Peking style and Egg fried rice. It was all very tasty and a little spicy... just as we like it! Highly recommended. Thank you to Tang Xuan team.

The best Chinese take away in Paignton. Food always hot and delicious 😍

The chow Mein was hot as asked for, generous on the content but everything tasted the same. The pancake rolls my preference is batter, filo just didn't work content poor. Curry sauce was boiling so much so the taste of the polystyrene went into it. The salt and chilli ribs again the onions, and peppers lovely dry nice tasting but quality was poor and chewy lots of sinu. Prawn crackers crunchy v tasty and free... The sweet sour balls where not chicken breast and some of the batter inside was dark in colour and chewy. Won't use again sorry. Quantity is there quality is not.

Thank you on a holiday park ordered from just eat time difference was 20 mins apart. Missed the delivery. Rang the takaway sent my appolodise delivered within 5 mins. Pipping hot food was lovely rate this takaway. Lovely understandable and nice food. Thank you once again 😍😍😍😍

Very good. Ordered on Just eat. Food came within 25 mins, was hot, and fresh. Very good will be ordering again soon

The best Chinese take away in Paignton. Food always hot and tastes amazing

Tasty food and they cooked without MSG for me.

My usual chinese was shut the lung sing so tryed the this one as only 1 min further away . I wish i just went hungry . Awful food . The curry tasted like nothink at all . Really poor . The crispy chilli beef was terrible , completly burnt and the sauce was like no other ive had . Again really bad . Chips were ok

Shocking dont use this place. They fail to send your entire order and then try to blame you for only half ordering a meal! They refuse to rectify it and then abuse you in english and chinese! Use elsewhere and dont let them rip off torbay residents anymore.

Excellent food one if the best Chinese Takeaways we've ever had. Arrived hot and within the time estimated. Will definitely use again.

Great food, fast delivery, friendly staff.

Staff very friendly and accommodated my gluten and dairy free wife with a great shrimp fried rice I've had curry and chow mein and both have been superb, very happy customers.

Highly recommended. Especially their Crispy Chilli Beef or Mongolian Special.