Kings Gardens Tea Room in Sefton

Management here reminds me of the England squad. Poor. Staff looked on edge around her and I can say the drinks suffered from it. Me and my wife were not impressed. We'd been informed from others that service at this poor excuse of a tea room was shocking and I can now say I heed that advice.

Following on from my earlier review I would just like to re-iterate what a lovely relaxing place this is for breakfast and brunch the girls waiting on are so friendly and service is excellent as are the food and drinks. Best tea/coffee and toasted teacakes in town!! The lady owner is so nice and pleasant and cannot do enough for you to ensure your visit is enjoyable

Atmosphere and service are poor. The manager seems tense and ready to strike at any given moment with both customers and staff. After reading the reviews I can clearly see that others feel the same. The coffee was bitter, but was put off asking for more sugar due to the attitude of the manager. Wanted to leave straight away! Overall I'd say you can find better places cheaper and nicer!

Not sure what the food was like today at the King's Garden tea rooms as we where asked to move with my disabled child as his wheel was on the grass I did point out other people where. She pointed to a cold corner for us to move to (there was 6 of us) I then pointed to an empty table in the middle In the sun but she said it was I n the walk way? I left. I wouldnt point this out if this was the first time it has happened and was told by a family it had happened to them to with a boy in a wheelchair! Really think in this day and age discrimination should not be a part of our lives!

I’m not usually one to write a bad review especially on a local business, but wow the customer service/experience was shocking by the manager. The way I was spoken to was appalling, even her staff looked shocked. I visited to order 2 coffee’s and have a rest whilst walking with my 2 sons and dog, but because we bought a couple of ice creams on route she wouldn’t let us sit on the premises. In her words “we are not a charity, we are trying to run a business”. Not very well it seems, you lost my business!

Disgusting, unfriendly, absolutely awful. Sandwich served on piece of tinfoil, paper cups, dirty table. This place is an embarrassment to Southport. Never ever again .

was both grown adults and didn't want to drink out of a can or bottle we was told we wasn't allowed one, even though people around us was drinking out of paper cups The sandwich came without a plate on foil when we asked for a plate as we was eating at the premises we was told they didn't have any again, some people had paper plates so asked if we could have one of those to be told we wasn't allowed. The owner was very rude. Made to feel very uncomfortable! Poor service, atmosphere wasn't very nice either. Won't be going again. Wouldn't give any stars as the service was that bad!!

Came here today supporting a disabled lady for drinks and sandwiches etc ... owner soooo rude and obnoxious she wouldn't give us a paper plate for sandwiches and no paper cups for drinks only straws ... explained that our lady needed at least a cup .. No joy .. Happy to take our money ... avoid at all cost walk down hill and there's a lovely place there... absolutely awful place rude horrible owner ... I'm horrified how awful she is!

Great little tea room. Been going since we moved to Southport 7 years ago. Very friendly owner always brings out a biscuit of Barney the 🐕. Would highly recommend it.

We love this place, been coming here for years. They have adapted really well over the last few years with all that covid had to throw at them. Food and staff are both lovely and we wouldn’t go anywhere else.

Horrendous service, over priced cake (stale). Owner is very rude and obnoxious. On the plus side latte was nice even though in a rake away cup. No cups and sauces so not really a tea room If you value you money, I would avoid

Fantastic spot. The food and the cakes in particular are fresh, well made and reasonable value. Diane and her team are so friendly and efficient, the place is spotless. The whole Kings Garden area is so lucky to have them. To be honest I would say to the people who have made the hostile comments "treat others the way you want to be treated". I have seen some of the rude people who occasionally visit the cafe and they want to look at themselves first

I honestly don’t know how you cope and all stay so polite with such ridiculously loopy and rude day trippers abusing you. We were sitting today enjoying our lunch in the sunshine when we witnessed so many people wanting free toilets, free tap water, people with donuts thinking it’s ok to take up one of your tables. Well every time we stay in Southport we come to you even if we have to queue. The dog actually drags us here he loves you so much. Theres nowhere better for fresh quality food and great coffee around there. I suppose in summer for every polite customer with manners you get 2 rough people with serious rude attitudes with no respect. It’s the same at all touristy resorts I’m afraid. Keep doing what you’re doing. Rise above the ‘something for nothing’ crowd. Sign of the times x

Just stopped on a walk with our dog on the sat of last bank holiday. When my husband made the order, there was nowhere to sit but we decided we would take away and sit by the lake instead. The queue was big and by the time he came out from ordering, a table had become free so i naturally sat at it. A few minutes later a very irate woman came out and pretty much barked at us that we had ordered a take away and the table was for staying customers only. I told her that a table had become free, so we would now be sitting and she was not happy. She made us more than aware that she was not happy. Was I supposed to not take a table when it comes free? I appreciated that the take away food comes to a table to be collected, but it really was only a matter of having it brought over or we would have taken it to the table we had found. We e had paid for food and drink from her but felt We were being treated like we had laid out our own picnic. No matter what rules etc there is no need for rudeness and for making the customer feel awkward. A proper telling off. Sausage bap was fine, sausage in bread though the roll was very crumbly and disintegrated whilst eating. Such a nice place but so many rules and regulations that I don’t fancy being told off if I get it wrong, so may not go again. Also, no bins provided for rubbish.

We go here 2/3 times a week after a run or cycle and have done for many years. Stands out a mile for quality and service. Staff are genuinely lovely. The best hot choc/coffees and huge range of cakes and goodies. The only ones leaving negative reviews are the rude ones who are asked to leave who think it’s ok to bring food from other outlets which says more about them than you. Most of us would never dream of doing it. We’ve all seen them. People can see through those reviews. Keep doing what you’re doing the Southport community needs you and your volunteering

This tearooms serve the best coffee and cake in town. The service is efficient and friendly and nothing is too much trouble.

So glad to see you open again after the winter break. Breakfast barms as good as I remember- amazing! Thought it was a lovely touch that the staff and owners remembered me from October and spent time chatting. See you in a months time x

Amazing little place. Never disappoints. Well worth a little wait it’s so popular. Great coffee and cake. The loveliest staff who go way beyond for my elderly mum who won’t hear of us going anywhere else in Southport. She loves you and your gorgeous place. Thank you for everything

My family and I stopped for a drink and snack before continuing our day. After spending over £20 on 3 drinks and an ice lolly. We asked for a jug of hot water so we could warm our newborn baby's bottle up and was told that they couldn't do it, then they changed their mind and said that they would have to charge us. My baby was crying and they were extremely rude and unhelpful. Other customers who were waiting for their orders were also disgusted at what they had witnessed and heard. Never again will I spend my money in this place nor would I recommend it. I am absolutely disgusted. Thank godness for the decent and friendly staff at Antonio's Ice Cream Kiosk.

Been coming here since it opened many years ago. Adjusted very well due to covid. This year was outside seating which we love as we have dogs (which literally drag us here as soon as we park the car). The best bacon sandwiches ever. I love the huge amount of G/F and Vegan cakes this year. I see you’re still getting the fake reviews which are so obvious. My advice try it for yourself. You won’t be disappointed that’s for sure. Thank you ladies

We stopped for a drink in the shade here as they seemed to have indoor seating. However, the insude seating was blocked off which seemed strange. We sat outside with some drinks in the shade. The tables had notices on them which said no donuts,...

Look forward to our visit here when we visit Southport with the family. Lovely owner and the same girls who recognises us every time. No price increases which we were amazed at. Good quality and fresh. £4 for our sandwiches (egg mayo and tuna definitely...

On a visit with my sisters we all ordered food, 3 coffees and a cup of hot water. They charged £1.50 for the water(tap) If I hadn't taken a sip before I realised the charge I would have refused to pay it. Its disgusting! We...

I came in last month with my husband and grandchildren and spent just over £20 (which i think is expensive).I went in and ordered while my husband sat down with the grandchildren.I went in to over hear the woman i presume to be the owner...

Visited today with wife and grandson. Grandson was finishing his ice cream (not purchased there) I ordered two teas and cake at a cost of £7. When they were delivered (cardboard cups) we were asked to move to a table near the grass and my...

Sat outside today in this very very busy tea rooms . Amazing homemade cakes. If you go, treat yourself the triple chocolate flapjack or the carrot cake, 100% worth a visit just for that! Kids had a scoop each of farm ice cream which we...

Visited here on many occasions and have always felt welcomed by the staff and owner ! Lovely coffee and they even do Horlicks and Ovaltine which you don't often get at places anymore. Lovely ice Cream of all flavours. Great seating area outside which is...

It was an absolute pleasure to visit here again after all the covid restrictions, the staff and owner remembered us and made us feel so special. Food as fresh as always. Loved sitting outside this place, hopefully it wont be as long until our next...

Real bean coffee is the best value in time and the homemade cakes are delicious. The service is very good and the staff are friendly and professional.

I have stopped by the tea rooms a few times and it is always 10/10. Staff are lovely and chatty and coffee is gorgeous

After a lovely walk around Southport we visited the Kings Garden Tea Rooms for refreshment as we do nearly every week. The staff and the food are lovely, always a smile and a little chat. So glad we found this place, keep up the good...

Despite there being tables inside they are not in use. Only tables are outside and all food is "takeaway". Not too bad when it's dry but a problem when the rain is falling. Most customers didn't wear a mask as it is no longer mandatory...

Lovely little find when visiting Southport. Caramel brownies are the best i’ve ever tasted😍highly recommend

Quite possibly the best location in Southport for lunch! Thanks for the amazing cake, my favourite😍

Served with mouldy bread, conveniently wrapped in takeaway format probably in the hope that I would walk off with my purchase and not notice the mould, so glad I did notice and thankfully haven't eaten anything from here! Disappointingly poor and very expensive too

We often go Southport on a regular basis and truth be told have never really noticed this little gem until today. Very friendly staff, wide selection of food and reasonably priced. As I’ve stated before a wide selection of food and more importantly lots and...

First the good - a lovely polite young waiter. But the person I assume to be the owner wasn’t speaking to him nicely and was also short with other customers. We were actually quite appalled at the rude manner in which staff and paying customers...

I visited with my partner on Sunday whilst on a day out to Southport. We found a table outside and I went to order, I asked if I could have scrambled egg with mushrooms or tomatoes for myself and was bluntly told No, I was...

Visited today with u3a Local History group. The sandwiches were deliciously home made that day and lovely and fresh. Very generously filled also. The staff were very attentive and had arranged the tables with umbrellas to keep us dry as possible. It was all so...

Came here yesterday it was absolutely brilliant staff were lovely and i had the best coffee and tea cake of my life honestly. I was with my uncle and he said the coffee was brilliant aswell. I will definitely be coming back again as I...

Spent over £20 here with my friends and grandson, enjoying the sunshine. Food and coffee wasn’t great. I found the staff quite rude/sharp and unwelcoming. We had our 3 small dogs with us but when we asked for tap water for them (we provided the...

Terrible customer service! Came to Southport as it was sunny and ended up getting a coffee which tasted like boiled water. On top of this , my child was rudely told to step out of the cafe as I ordered, very unprofessional in my opinion....

I asked the very pleasant waitress if they had any vegan cakes only to be told abruptly by the manageress there was no call for them they only sell perhaos 1 every 6 months ! I replied i would not visit again as i can...

Owner and staff absolutely lovely, very welcoming environment that I can’t recommend enough. Will definitely be returning!

Great coffees for takeaways and pleasant service cakes also very nice and will definitely recommend it to everyone.

My friend and I visited on our daily walk whilst staying in Southport. I generally call in whenever Im at the gardens. Normally you have the option to sit inside but current circumstance mean it is takeaway only and one person inside at a time....

Very nice coffee, cakes are absolutely delicious. Great place to sit and people watch especially on a sunny day. Couldn’t sit inside today but it really is pretty and immaculately clean. When all this virus is over id love to sit inside this tea room. Good luck to you during these weird times, you deserve to do well x

Nice little tea rooms with plenty of outside seating, great for tea/coffee and cakes on a nice sunny day. Great service with a good selection of cakes and snacks. They always have a selection of nice gluten free cakes for me to enjoy.

Lovely sunny afternoon sitting outside Kings Garden Tea Room, wonderful selection of home made cakes; decided on lemon drizzle cake which was an very good choice. Very polite quick service, waitresses wearing face masks cleaned tables as soon as the table was vacated. Only one...

Popped in for a quick hot drink but decided to have a tea cake as well this was about 11:50 am ordered and sat down. Got our drinks about 5min later and then we waited for our tea cakes ... we were still waiting 15-20...

Have been visiting this Tea Room since it opened. Excellent service and great food. The fact that it's always busy says it all. Big shout out to the staff for providing consistently friendly, efficient service at this strange time. Highly recommend.

Went with my family for lunch and it was absolutely lovely. 10/10, we had club sandwiches, vegan stew and jacket potatoes bursting with fillings. Everything was massive and served piping hot. This aside, the reason I’m taking the time to write this review for this classy little tea room is not only for its lovely service, staff and food but rather the care and attention given to an elderly gentleman who had fallen over and appeared to be bleeding from the eye. The amount of kindness shown here by who I assume is the owner was second to none and just doesn’t happen now a days. People on this app are quick to criticise however acts of kindness such as this never seem to be rewarded.

Very average coffee and cakes and overpriced. To add insult to injury we were then asked to take our paper plates and coffee cups away as they weren't allowed to accept them back for hygiene reasons. Rubbish! The waste belongs to your business, deal with it!

The quality of both the service and the food were outstanding, the staff couldn’t have been more friendly and welcoming. I am eager to return and would recommend the paninis to anyone.

This has always been my favourite little tea room in Southport but I have a renewed sense of respect for them for the way they have treated the strict government guidelines. Everything is absolutely spotless and they have a brilliant one in at a time system which is great for me as I’ve been shielding. Staff couldn’t be more friendly and my bacon sandwich and cake was lovely as always

This place was so nice, lovely cakes, a very friendly service, and very professional within these current circumstances, would definitely visit again :)

The cakes were gorgeous and the staff were lovely; really good service. Handling the current circumstances with the utmost care and respect for rules. Lovely, would definitely visit again.

After numerous pleasant visits here in the past a visit here today proved to be extremely disappointing. While we all accept current measures to keep everyone safe are necessary, the standard of service here was nothing short of utilitarian. Do not expect tea pots and vintage crockery as previously, it's hot drinks in paper cups and teacakes served in aluminium foil. Cups and plates can easily and hygienically be washed in the dishwasher so there's no excuse for not using them. Furthermore, notices on the table requested that you put the used cups etc into the nearest public waste bin. It felt like a takeaway establishment without takeaway prices. There weren't even any toilet facilities, which is totally unacceptable. I understand these are difficult times, but this is not acceptable.

First class. Went here yesterday with the grandchildren and felt very safe. Very well organised. One in at a time, order and then delivered to your table. All wearing masks. Dispose of your own cups in the bins to prevent retouching etc. Lovely to see such a classy place between so much tatt. We will most certainly be back. Lovely

We had a lovely afternoon tea here. It was beautifully presented and tasted delicious. The staff were very friendly and helpful.

One of the best afternoon teas I've had,made Vege sandwiches for me.Really would recommend a visit here.

Excellent quality and service good homemade food freshly prepared at reasonable prices quirky environment gives a taste of a bygone age. The cake was delicious and a good sized portion. Something for all the family on the menu.

Previous reviews had mentioned how good the scones were, but we must have hit an off day as mine was a bit dry and quite tasteless. The jam and cream also seemed to have been added a while before it was served as the cream was a bit warm and crusty. Coffee was not brilliant either.Wouldn’t go back.

A cosy little tea room conveniently located near to the start of Southport's pier. Although quite small, the building itself is an architectural gem and a very pleasant place to enjoy the refreshments on offer. A welcome was to be had from the staff I spoke to and I look forward to a return visit in the near future.

This is the sort of traditional tea rooms I like to see! Proper cups and saucers, and a nice selection of cakes to chose from.

Gorgeous little tea room with an extensive food and drink selection, cute decor and very friendly staff.

Everything is an effort, cold unfriendly, no warmth from staff what so ever. Had to repeatedly ask for sachets of sauce, one tiny sachet given per meal and to ask for more results in looks of disgust and great effort from staff even though the prices are too. Typical England, everything is top price but warmness, cheerfulness and not skimping on everything is too much to ask. I even offered to pay for the sauce because of the looks I was getting for asking for five sachets between 3, that’s less than two each. A shame as it’s good food

Visited just before it was closing on Bank Holiday Saturday. A lot of the menu had sold out, not surprising considering how hot it was, but the cakes looked lovely. The staff were nice and welcoming and helped with my friend’s wheelchair and my own allergy requirements. The only downside was the the amount of laminates on the tables with strict rules about what could be eaten on the grounds. This was due to council regulations I believe and the fact people would be looking for seats, however it brought the decor down. So no chips to be eaten on the grounds or slush or. Would go back again earlier in the day for a cream cake and milkshake.

Visited this cafe a few weeks ago with my family I have never been to a cafe were I have been spoken to so rudely by the owner in my life, maybe you should take notice of some of the comments posted and change your attitude or change career as customer service is not your strong point I only offered to return my used pots as a gesture of goodwill and was barked at by who I presume was the owner just to leave them but not in a nice way a totally out of order kind of way meanwhile there was a family ordering drinks who you were arguing with about the little girl eating an ice cream in which the little girl was quite clearly getting upset I have never been in such a cafe and been spoken to in such a rude way what happened to the Customer is always right It is such a shame that you can’t get the customer service right as it looks such a nice cafe Just remember that without customers you haven’t got a business And with social media being such a forefront in today’s modern world its important to get customer satisfaction right or its the downfall of the business especially when we are trying to get people to shop on the high street rather than use large multinationals But unfortunately we won’t be visiting again

Rude Un helpful staff, definitely know idea what good customer service is. No wonder your always advertising for staff, There is no atmosphere.Staff seem to scared to speak and the place to cluttered.signs everywhere.And cash only really in this day and age,, manager shows herself for what she really is.By arguing with customers and arguing back with comments on different sites.Three times I heard her asked customers "what's your table number" yes I do understand you need to know that.But I for one couldn't find a number on our table.i found you rude,very unhelpful,you need to listen to your customers.The order I received wasn't correct,would you change it would you hell, I will never come back as you won't be getting my money again.if you see this post, Pls don't argue back because I'm not interested in your rude unjust comments.its just a warning to your other victims oops sorry I ment customers .

The food is good quality typical tea room food served by friendly staff in a very pleasant atmosphere. What used to be a Victorian ladies loo has been transformed into the place to take tea and cake or a light meal.

In our party there were 3 adults and 2 children. The tea rooms looked pleasant so we went to order some food. My niece had a club sandwich which was over £6 and when it came the chicken was processed, not fresh. She asked for cheese on toast for her little boy on brown bread and was told children’s meals were on white so she had to argue in order to get the brown bread and when it came it was 1 slice of processed cheese which had gone hard when cooled. I won’t go on but suffice it to say there was something wrong with all of our food. The total bill was £38 definitely not worth it!

I have never been so disappointed with food and staff as I was today. I was here with my sister, daughter and 2 grandchildren. We ordered a ploughman’s salad, cheese sandwich, club sandwich, cheese on toast for 3 year old and scrambled egg on toast for 8 year old plus drinks. From the start the woman who served me was rude. When we asked for brown bread for the children’s cheese on toast we were told they use white bread for kids because kids don’t usually like seeded bread, my daughter told her my grandson doesn’t eat white bread so she said ok. They then told us they don’t take debit/credit cards which is fine so I paid the £36 in cash, the glass fridge where drinks are kept was not behind the counter so I went to get 2 fruit shoots and was told not to touch the fridge, they will bring the drinks, which is fine (but not the tone she used). The scrambled egg was brought out which was ok but then we waited 20 minutes for the rest of our food. The ploughman’s was acceptable but I have certainly had better. The cheese sandwich was probably the best and the club sandwich was very disappointing. Instead of fresh chicken breast it was thinly sliced chicken roll with bacon and egg etc. This was not what we expected so my daughter took it back and said she was not happy with it because she doesn’t eat processed meat and she was told it was fresh chicken, she argued with my daughter, was not professional at all and eventually gave my daughter her money back. The cheese on toast was a slice of cheese from the packets of sliced cheese used for burgers, but although we weren’t happy with that we didn’t complain about that. I would not have considered eating here if I had read the reviews before hand, it seems other people have had issues with rude staff the same as us and reading the responses from the management speaks for itself and shows how rude and unprofessional they are. I am really annoyed with myself that I put money in that woman’s till!I would not rate this place at all but had to in order for me to post my review.

Visited today. Went around the back with our Pushchair as its the only area with shade. Sat at the table which already had four chairs around it. Only for the door to open and the member of staff to bark at us that we couldn't sit there as we would be blocking the fire exit. I replied "well why do you have a table here then." to which she said "only two people can sit there" in a rude manner. We couldn't quite believe how rude she was, shouting at us, rather than asking us to move politely. Been here before but never again. Good for her, she's obviously doing really well and doesn't need to be nice or just simply use manners when speaking to customers, and can afford to lose business through sheer rudeness. All four of us were planning to have lunch there, and ended up going somewhere else. Other reviews on here seem to have similar experiences of rudeness, and her replies to them on here are far from professional. Look them up!

Ever since this little place opened, we have been there when we visit Southport for tea, toast and the occasional snack. I admit, our custom will not keep a cafe like this open all year round, but I feel that the manager over stepped the mark this time, customers should be tested as such and not be hounded because they are using the facilities and told off because of their policy. Rude, condescending and abrupt are just some of the words I would use for the person that I had the misfortune of meeting today, such a shame as it used to be a nice experience, ruined forever by this. I would recommend it normally, but not if the staff are likely to have a go without warning.

called here on Saturday afternoon, looked to be a good choice of snacks and lovely looking cakes, but we only wanted a pot of tea which was brought quickly in teapots with china cups and saucers and extra water. It seemed to be a nice little place.

Won't let you use the toilet before ordering or you have to pay £1. Despite being heavily pregnant and telling them we were about to order. Absolutely disgusting behaviour!!!

Toilets filthy and door broken, cheek charging £1 to use even though we where ordering drinks ? Owner is obnoxious and rude, doesn't deserve custom.

Hadn’t noticed this place before, but a great little find! Lovely cakes and coffee, cosy place and friendly staff :)

Lovely little tea room! Gluten free cake! Friendly staff! Dont go to Costa support a local business like this!

A lovely little tea room sat just off the coast. We decided just to go with a pot of tea for two and to share a gluten free carrot cake, was very enjoyable. Highly recommend!

Went here on Thursday on recommendation from a friend, who had been for afternoon tea and thought it was the best ever. The ploughman's was fantastic and my partner had never tasted Oea & ham soup so good. We then shared a huge peice of lemon cake and a Kopperberg. Absolutely immaculately clean and well decorated. This is definitely my new place when visiting Southport. You deserve to do well!

Today was our first visit to kings garden tea rooms, I ordered a Brie and sundried tomato panini which looked lovely on arrival, however it unfortunately didn’t taste how it looked. The Brie was really gooey and smelt awful (this was not edible). I left my meal and didn’t want to make a fuss but when leaving we quietly told them that the Brie was not edible and we were a little disappointed, to which we were told we were wrong and wasn’t out of date (we didn’t say it was) the lady was so rude which was bad enough but that wasn’t where it ended, about 2 hours later we were walking back past the tea rooms and the same lady came out to show us the Aldi packaging and tell me I didn’t know what I was talking, spoke to me like a 5 year old and even had the cheek to ask if was I aware I hadn’t ordered Goats cheese . Terrible customer service, a simple apology would have been ok but we didn’t even receive that. I will not ever be returning after such a poor experience.

An unexpected pleasure, great cakes, indoor & outdoor seating, this small tea room offers a nice range of snacks, well worth a visit.

We found the tea rooms on a long walk around Southport. The staff were friendly and helpful. They serve good coffee and home made cakes. They have an interesting sandwich and snacks menu. We sat outside in a lovely sheltered spot and enjoyed just watching the world go by. A local business which is well worth supporting.

A little gem on the prom at Southport. Spotlessly clean and chintzy with china cups etc. Good choice of reasonable food to suit us aged two to 97years!! Only take cash but well worth a visit!

After having so much choice, our picks did not let us down!! Despite the wait for a table, the pea and ham soup is to die for and the cream scones were something else! Couldn’t recommend more, thank you to Diana and the girls for such a nice afternoon

Visited here recently, the coffee is the best around by far, service was great and what topped it off was the cake selection they had to offer, definitely one of the best I’ve seen and tasted. All of the cakes were made fresh it was just a shame I couldn’t eat them all! Will definitely return here again!

Lovely people, gorgeous fresh cooked food, fabulous toilet facilities. Suitable for all ages. Will return.

Stopped here for a couple of coffee's and my partner also purchased some food and we where asked to leave as I had donuts from the shop next door. I understand they don't want people taking the outdoor seats away from paying customers but we had purchased drinks and other food and there was still other free tables.What made this worse is the table next to us had ice-cream from next door but they where not asked to leave. If you're going to have rules you should enforce it on every one and not after you have taken the money.Worst of all it wasn't even good coffee

Enjoyed the food yesterday the soup was delicious and sandwich was nice fresh homemade food and came back today for the coke floats had a nice little visit and clean and tidy cafe

I arrived here with my baby after struggling to find a place for the pram to go.I heard someone say prams are to be placed in the back room.So I moved the pram there.In this time it was getting busy.I queued up with my daughter crying at this point.1 customer mentioned she’s hungry.I was ready to order to be refused to warm my 8 week old baby bottle up.The lady was so rude to me.She mentioned about some sign.I said what sign? I hadn’t noticed the small sign placed on the till.I told ive never had any problems elsewhere they ether warm the milk up behind the counter or give me a jug of hot water at the table.She said I am not arguing with you.I was shocked with everything she said to me.On my way out I told her I was shocked by her attitude that.I have visited her with my two boys and my mum.It was nice but I will not be returning ever again.I then left to try and feed my baby cold milk on a bench outside.I know she won’t take it without it being warm first.I found a lovely The hideaway cafe bistro the owners English may of not been the best.He had no problems serving me.I will go there again with my family.The place is not far from the pier it’s busy you get excellent customer service.

Good choice of food, good food, friendly and polite staff. We always eat there when we visit Southport and have a toasted teacake or a scone, or alight meal and a Latte.

Visited Southport last week. Weather was sunny and warm (Wed). My mum & I saw what we thought was a nice cosy little tea room and were going to sit outside with my dog and have a coffee and cake, once my dog had a drink first.My dog was very warm and desperately needed a drink of water. Was pleased to see a bowl lying outside, however, went in to ask if some fresh water could be provided. I had the bowl in my hand, however, the owner abruptly ordered me to take the bowl outside (since they serve food inside), and the waitress would come and fill it up. I did what she "demanded" even though I felt it was a very odd thing to say, since the bowl was theirs and had obvioulsy "resides" in the cafe.After about 5 minutes, the young girl came out and took the empty water bowl back into the cafe! (the place where food is served and no bowl is allowed), to fill it up with fresh water (or so I was told).My dog was panting desperately for a drink of cool fresh water. We waited and waited and waited (around 15 minutes), until my mum decided to go into the cafe and ask where the water was.Well...the abuse she and I got was unbelievable! The owner asked if we were customers and we replied that we were not, however, had been considering having a coffee and a cake. She told us that was a lie and we had no intention of buying anything! In fact, her words were, "she had heard it all before"!She refused to fill up the bowl of water for my dog because I had emptied the water that had been lying outside for however long, into the plant pots to give the plants a drink. She said "she had been watching"!She said that my dog was not getting a drink because we were not buying anything. I told her that she should be ashamed of herself, refusing to give a dog a drink in such warm conditions.We walked away in disgust, with the owner making an exhibition of herself by shouting as we went!We found a wonderful place following our ordeal (The Potting Shed on Lord Street), where my dog was made very welcome, given her own bowl of fresh water and even a few treats!We mentioned our experience to a few local people and they said that the owner is renowned for her unfortunate attitude.

We called here again yesterday with our grandson. It is such a lovely tearoom with character and the staff are very pleasant. My husband and I had the bacon barm and we have to say it is probably the best bacon barm we have ever tasted. The tea is also the best cup of tea with have had which is served in china teapot and china tea cups. Our grandson albeit only 19 months old loved his teacake too! We will be back again and would definitely recommend this lovely tea room.

Myself and 10 friends visited for the first and last time last weekend and after spending over £60 on food and drinks were refused drinking water from the kitchen and were told to get it from the bathroom!! After reading some of these reviews I’ve come to the conclusion the owner has a serious problem and needs some customer care skills and I do expect her to say my review is all lies as how else could she explain her rude and unhelpful attitude ?

Good food at a reasonable price in a beautiful setting of the gardens. Wide choice and plenty of seating.

Had lunch twice during our recent stay in Southport. This is a lovely tea room housed in a quaint brick building on the approach to the pier. Run by the owner and her friendly staff they serve excellent snacks, the BEST home made cakes and great coffee. To cap it all it’s spotlessly clean too!!

Called in on way home for breakfast. Husband had big cooked breakfast, he struggled to finish it all, but enjoyed it. I had toasted tea cake. Was all lovely and polite staff. Would visit again for cake, as they looked good.

Beautiful vintage tea room decorated tastefully. Staff friendly and accommodating. We only had ice creams and drinks but food choices looked appealing and very reasonably priced. Lovely outdoor seating area. Only downside is no toilets in cafe but some close by. We will be back!!!