Kiln Kitchen in Brent

“The customer is ALWAYS right”. Have you never heard of this saying considering you operate a coffee shop?! We rocked up for a quick drink prior to a gig in Wembley Stadium on June 29. I asked my husband to hold our chosen table while I nipped to the loo. Immediately I was accosted by the extremely rude and aggressive security guy working the door on June 29 (tall, white, British, unpleasant looking) who told me I couldn’t use the loos until I bought a drink. How dare he assume I wasn’t going to buy a drink?! Would you rather have your customers pee while purchasing a drink?! I explained that my husband was holding the table while I used to loos. He aggressively insisted I should buy a drink prior to sitting down or using the facilities. Is this how your cafe chooses to treat PAYING customers?! I understand you’re right by a big stadium so have a lot of passing traffic but if you’re going to suspiciously assume every patron is solely there to use your dirty toilets and not buy anything, you should NOT be operating next to Wembley stadium as this attitude will lose you genuine customers who you should be trying very hard to hold on to in these economic times! You should be grateful we bought a drink (because we were parched and hot!) despite your rude door security! I hope you go out of business! To slightly prolong your longevity in a market that’s saturated with coffee shops (that serve better coffee!), I suggest you teach your door security guys some basic manners. And most importantly fire that rude guy on a power trip who was “manning” the doors on June 29. I will be making a formal complaint against him to your head office.

Fuimos a desayunar hoy, pero después de gastar una fortuna en compartir un plato y dos cafés, nos sentamos en lo que solo puedo describir como un café sin ambiente, esperamos más de 20 minutos para tomar café y el bagel y los frijoles fueron realmente decepcionantes por el precio. . El más pequeño trozo de aguacate y simplemente carente de este ambiente de "increíble comida vegana" expulsa afuera. Lo siento chicos, no volveremos.

Ox & Gate is a great spot to watch any sports available on the television. The seat where I sat looked like it's seen better days. I sampled the margherita pizza and it's fair to say absolutely nothing to write home about.

Pub was packed for fantastic Sunday lunch. Staff are fantastic and take everything in their stride

We went in for a coffee. Staff were friendly. However there was a spillage and the staff member used the blue cloth to clean the tables, and then the floor. As far as I cooked see she did not change the cloth and proceeded to clean the counter tops. I know costa employees don't need hygiene training as they don't technically touch the food but this was gross.