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4.2

Based on 655 opinions finded in 2 websites

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Nº 294 in 877 in Brent

Nº 27 of 62 Other cuisines in Brent

CUSTOMERS TALK ABOUT DISHES WITH..roastcookedoldchickencoffeefish

comment_iconOpinions

Beautiful I loved the place, super comfortable!

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Luciano caceres . 2024-11-01

MORE AT Google

Very lively, hospitality/service very good.

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Michael Molloy . 2024-10-20

MORE AT Google

A nice pub that has live music. The food is pretty good value for what you get through, it is not the best food around. The food service is excellent with dishes supplied quickly and the clear away things promptly as well. All from friendly happy staff. The drinks are reasonably priced and it is a nice place to watch some live music. The bar staff are also very helpful and friendly. The place (main bar and eating area) is kept clean and tidy. Not sure how wheelchair friendly the place is as both entrances I used had steps and narrow doors. The toilets were clean and tidy at the start of the evening, but less so as the night went on, which may just be a sign of how busy it was.

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Colin Day . 2024-10-20

MORE AT Google

Friendly staff. Good food. Large choice of whisky, including Japanese whiskies.

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Cedric Person . 2024-10-16

MORE AT Google

Great place ! Went for my pals 60th recently and loved the space! Top service, lovely staff and nice outdoor garden space too! Shall definitely return … Cheetah Cars will drive you home if it’s late !!

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Bad Little Cook . 2024-10-12

MORE AT Google

September 2024 Edit: Stayed here again with family for two nights. The Kilburn Arms have ‘upped their game’ and the food is now great, but still a tiny bit of room for improvement and then it would be excellent. Good quality food at fair prices and now offering breakfast service from 7AM which, is a massive plus. Nothing worse than waking up and then having to hunt down somewhere for Breakfast. The Breakfast Menu is good with lots of choices, including Smoked Salmon/ Full English/ Scrambled Eggs etc. I also recommended their home-made Juices, especially Celery & Ginger. Still the usual niggly problems with the Rooms, such as a Shower-head being loose and lack of power/ heat, just general maintenance. The Fire Alarm Call-Point is missing in the Hotel Lobby! But, overall, well done Kilburn, this is a big improvement! *** I/ We have stayed at the Kilburn Arms many times both for work and pleasure. We have had some really good stays, good food/ entertainment. However, I feel that the food has gone considerably downhill and the service has lacklustre - bringing out Starters and Mains at the same time is a No-No and then leaving Fish & Chips on the Hotplate makes them dry and stale. The attention to detail has all but gone. If I want to stay at the Kilburn I usually send a WhatsApp message to the very friendly Landlady (Evie) but even her replies have become hit & miss. The Kilburn usually has some good entertainment in the evenings which can be really enjoyable. The rooms are clean, warm and spacious, but now seem to be lacking simple maintenance, for example, the sink plug missing, no Mirror in room, Shower hose burst and spurting out everywhere. We usually pay £90 per room for two people, this does NOT include any Breakfast. I like coffee after a meal, but this time even the Coffee machine was broken and the staff were moaning about how old it is and that it never works. We will return, but for now we will be looking for a new venue to stay at. We hope that the Kilburn can get it together again soon as it can be a really good venue.

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Spencer Tear . 2024-09-29

MORE AT Google

I visited this pub with friends in the afternoon and was extremely disappointed by the service. The waitress was rude and disrespectful. She didn’t come to take our order at all, so I went to the bar to ask for a menu. She handed me an alcohol menu at 1 PM, and when I asked for soft drinks, she claimed they didn’t have a menu for that, even though they did. The entire experience felt dismissive and unprofessional, with clear undertones of racism. It was an upsetting and unacceptable experience.

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Maimonah Al-Ahdal . 2024-09-20

MORE AT Google

lovely looking place & beautifully designed. calamari was meh.. but chips were to die for. Will try and go again at not mid day 😂

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Leah Foster-Aileru . 2024-09-09

MORE AT Google

It's ok. A little grubby and standard beers. Nothing flash

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Daniel Hayes . 2024-08-28

MORE AT Google

We only had one night stay. But it was super clean. The service was very very nice!! The location was great. We quickly got to Wembley Stadium by car and quickly to Oxford Street, where we had parked. The outside area has been so lovingly prepared. Everything was great! Gladly again!

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Yves H . 2024-08-25

MORE AT Google

Do not buy food but friendly staff

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Ddbs . 2024-08-24

MORE AT Google

Great budget accommodation with excellent pub just downstairs..

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Dianne Norton . 2024-08-20

MORE AT Google

great cocktails and service bill was very expensive with food x2 meals and honestly not worth it. But for drinks would definitely go back. Would pick another venue for food Fish was definitely off

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S K . 2024-08-19

MORE AT Google

Fantastic value for money. Lovely large and clean room, nice and quiet. Lovely breakfast, and the waitress was really friendly and helpful.

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Gadget001 . 2024-07-29

MORE AT TripAdvisor

Excellent stay and very good value. Quiet room and nice bathroom. Friendly staff and an excellent cooked breakfast for less than £10. What’s not to like.

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Glyn D . 2024-07-28

MORE AT TripAdvisor

Previously I rated the service with 1 star ,as a result of my lasts experiences there. However I been there again, and I think there is a few new people, and they were just nice ,helpful, happy and kind. Specially a girl with a colorful hair, but all of them being nice ! Well done guys, 👏

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keila samanta . 2024-07-23

MORE AT Google

Great food. Ate here 3 times and every meal was fine.

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Wayne Barry . 2024-07-20

MORE AT Google

An out of the way kinda pub that has comfortable and secluded dining areas. Good for a meet up as has some separated seating. Fair prices for food and drink.

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F D . 2024-07-18

MORE AT Google

I was in the hotel, the staff was very warm and it was well located to get to the center of London. The room very nice and comfortable.

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Carlos Esteban Cifarelli . 2024-07-12

MORE AT Google

Great old pub. Brilliant open mic every Wednesday.. mcharacters galore, its Kilburn!

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Andrew Miller aka Rip Van Smizzle . 2024-07-10

MORE AT Google

I was there on 05/07/24 & ordered the fish & chips. It was AWFUL! The fish batter was slimy & super greasy instead of crispy. The chips were sparse, hard, dry & the tiny ramekin of mushy peas was stone cold & like the rest of the meal, utterly devoud of flavour. I hardly ate any & my 2 friends had some & also thought it was disgusting. Considering you seem to pride yourself on your fish n chips, wouldn't it be wise to at least make sure its edible. Woke up the next morning & vomited the little I'd eaten out. Felt so sick was in bed most of the day. The only positive thing I can say is the barstaff were great. I should have complained at the time but just thought I'd never eat there again however after missing a family celebration on saturday due to being so ill after the fish n chips i decided to leave this review. Nice bar but avoid the food if you want to stay healthy!

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jublino travis . 2024-07-08

MORE AT Google

Perfect ! Quiet, clean, spacious room, and very good food. To advice

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Sandra Rolland . 2024-07-03

MORE AT Google

Good mid-week lunch here. The pub was extremely quiet but service was good, food tasty and the place is very welcoming to all.

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Alexander Verran-Wilkes . 2024-06-25

MORE AT Google

wow. the best pub around with the absolute best bartender in the whole industry, Melody. She is cheerful and bubbly and served me a gorgeous guisness with a four leaf clover, that got me through my day and put a spring in my step. my day went from bad to stunning in just one sip. thank you melody.

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Sasha Angell . 2024-06-24

MORE AT Google

Great base in Kilburn. Pub is friendly with great menu and a fish and chip shop !! Staff friendly and helpful. Stayed one night for a concert - King Room. Really comfortable bed, shower great, plenty of tea, coffee and milk. Fridge - lovely touch to have water in it. We didn't get chance to sample the food- overslept so missed breakfast. Staying again next month- looking forward to it and might even make breakfast!!

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Sam Deans . 2024-06-12

MORE AT Google

Good pub and great accommodation

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Alex Barrett . 2024-06-01

MORE AT Google

Lovely and friendly staff who helped all of the people who came in.

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Tom Ryan-Elliott . 2024-05-29

MORE AT Google

The host was not welcoming at all. The room was dirty when checked in also they were supposed to clean the room every third day. That did not happened. During weekends there are lots of noise coming from the bar in the ground floor.

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Mahmood Rustam . 2024-05-20

MORE AT Google

A lovely evening at the Kilburn Arms! An excellent seafood tagliatelle, very decent wines, and a fabulous open mic musical evening. We will definitely be back!

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Lawrence Wilson . 2024-05-09

MORE AT Google

We had a wonderful evening. We will definitely come back!

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Sheila Vargas . 2024-05-08

MORE AT Google

We stayed at the hotel and had a meal here. Good stay and service. Rooms have everything you need. It's easy that the restaurant is just below. Caution - no lift. Staff is warm and helpful - allowed us to leave luggage early and keep it post checkout.

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gopi tanna . 2024-04-27

MORE AT Google

Best open mic night every Wednesday night 🥳

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Rob S . 2024-04-25

MORE AT Google

stuff. there is one woman in particular as a waiter a bit fat, I can't remember her name, but very abusive towards me when I did nothing wrong . I hope she gets fired. horrible person!!

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Daniel Wright in a hat. . 2024-04-13

MORE AT Google

Lovely pub, nice staff and amazing atmosphere. Great beer garden Will definitely go again

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Jme1 Mack . 2024-04-08

MORE AT Google

Very delicious food. I totally recommed it.

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GSNik . 2024-04-04

MORE AT Google

I dont know where to start with this one The cook was hostile over parking. All because he didnt want to move his car to allow the person with wheelchair requirements to park next to the kerb. Their access for wheelchairs is quite dangerous, the ramp is insanely narrow, steep and not secured. The hostess was quite hostile to my partner about the time of the reservation. Drinks we're good Food was nice, generous portions and well flavoured. However, given all the issues we had when coming in, and the hassles made over nothing left a sour taste in our mouths. They need a lot more work on being properly accessible and my partner fell over assisting the wheelchair patron out of the establishment. It could have ended with a serious injury. Won't be going back here again, which is a shame as I feel this place has a lot of potential if they sort out their customer service and wheelchair access issues ...

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Shaun Barnaby . 2024-03-31

MORE AT Google

Great barman Ben , looked after us very well , lovely well appointed rooms , good choice of beers , our evening meal was excellent and breakfast also good , would highly recommend this gastropub for an overnight stay .

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Derek Carey . 2024-03-28

MORE AT Google

Very good food and a decent selection of wines. Quite a large pub and we were visiting quite early, pre theatre, so can't comment too much on the atmosphere. Seemed child friendly as there was a young family at the next table.

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Stuart Ainsworth . 2024-03-15

MORE AT Google

Came in here for a drink however the presentation of the food from the other customers had enticed me to order some food, glad I did. Food came out at the expected time and didn't disappoint, vegetables wasn't raw, nice and tender just like the meat, I usually like my gravy thick however even though the gravy wasn't thick it was still bursting with flavour. The atmosphere is what one would expect of a local pub, looking around I didn't feel any hostility but rather a warm and welcoming aura. I came in during a non busy afternoon however I could tell when there are events on and such then the place comes more to life with good energy. What I enjoyed about this location is the subtleness of where it is situated, on the main road however it's situated a bit out of view of walking pedestrians so a fine solution for someone looking to sneak in a cheeky drink to their afternoon or evening.

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Mohamed Sohel Uddin Ahmed . 2024-03-14

MORE AT Google

Rude staff, appalling service, food mediocre. Do not recommend, many pubs within close proximity with much better service. Priory tavern has lovely burgers, very close.

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Rinah Cohen . 2024-03-10

MORE AT Google

B&B in zona 2 a Londra, 10 min a piedi dalla fermata della metro. Ottimo servizio pub e colazione. Personale gentile e molto disponibile. Camera grande e spaziosa, bagno ok, pulizia non ottimale ma sufficiente.

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Federica . 2024-02-28

MORE AT TripAdvisor

Excellent service and great vibe. Will be coming back soon.

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Carolina Diaz . 2024-02-25

MORE AT Google

A big thanks to the staff and their service . A great venue for all occasions as well as your regular pint and session CF

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CF908 . 2024-02-19

MORE AT Google

Ok pub. Not a huge fan of pubs but it will do. Not badly priced and bar staff are cool.

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Devon . 2024-02-14

MORE AT Google

This pub could be an absolute gold mine. Clearly it is unfortunately quite poorly run. No atmosphere whatsoever. Very basic service at best and watching the 2 lads pour, it is obvious no training takes place on how to pour a pint. It is unhygienic for the glass or drink to touch the nozzle, this is basic stuff. Very little combined people skills on display amongst the 3 staff members. Luckily the food here is really good and reasonably priced, failing that there would be nothing going for this place. Also 3 ale pumps and no real ales? I look around this pub and see a real lack of care which is sad to see.

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Lee . 2024-02-09

MORE AT Google

Food was very good (especially the bread, we took a loaf home).... service also very good ... will go back

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Steve D . 2024-02-04

MORE AT Google

A great pub with an amazing atmosphere

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Shem . 2024-02-02

MORE AT Google

Lovely boozer. Had a great day there

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S Hughes . 2024-02-01

MORE AT Google

The service is very cold and the staff anything but friendly, I didn't feel welcomed in the place and it almost seemed like I was doing them a displeasure by eating there. I had a single dish which was lamb with mint peas, sautéed potatoes and gravy. The lamb was not completely cooked, cutting it revealed that the cooking had been too short. The gravy sauce had a rather intrusive and annoying sour aftertaste on the palate, which did not go well with the meat at all. The potatoes had taken on the taste of burnt garlic and were therefore inedible. Even though I paid too much for the quality of what I ate, it was so bad that I wasn't able to finish the dish and had to leave early. Totally not recommended to eat here. It's a shame because from the photos it looked like a good kitchen, for me it was a complete disappointment.

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Serena Frescura . 2024-01-09

MORE AT Google

No crackling on the pork roast, potatoes over seasoned and roasted just enough to pass as roasted. Cauliflower was ok

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Mark Macfarlane . 2023-12-03

MORE AT Google

Amazing food lovely staff great music perfect Sunday evening

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Neil-K Beckford . 2023-11-12

MORE AT Google

Great evening with live music and great People

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Ellen Bakker-Schouten . 2023-11-12

MORE AT Google

We had a lovely evening with friends, and that is what matters. They have some outdoor space and a spacious indoor area. However, not a single vegan dish - our dinner consisted of chips. A smile at the bar would have been nice too

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Francesca B . 2023-11-11

MORE AT Google

Worst steak I’ve had in my life and they want £22.75 for what you wouldn’t give a rat

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Ashley Mcdermott . 2023-11-10

MORE AT Google

Such a lovely atmosphere on a Friday evening. Karaoke, nice people and lovely staff. They are so considerate about the neighbours and stopped the music sharp at 11. Great place.

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priya s . 2023-10-19

MORE AT TripAdvisor

Everything you want from a local pub, it even has a fish and chips shop on the side. Back again 10/6/23 all good but missed mushy peas from my plate told the waitress but no attempt to correct it which was disappointing. Back again 1/10/23 for Sunday lunch, huge plates of roast pork, lamb and trimmings. Back again 11/10/23 for the Curry Special.

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Alastair Duncan . 2023-10-12

MORE AT Google

Great spot lovely staff very reasonable for the area £90per night great location entertainment and fish and chips.

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Pauline G . 2023-10-05

MORE AT TripAdvisor

Siisti majapaikka. Hyvä ruokapaikka. Myös merellisiä herkkuja.

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j korhonen . 2023-09-28

MORE AT Google

Amazing place in London. The room is big and clear. A little far from center but by underground you can reach all places very well.

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Rogerio Oliveira . 2023-09-23

MORE AT Google

Amazing stay at The Kilburn Arms. Our room number 11 was amazing such as the pub. We spent our evening during the karaoke night enjoying an amazing fish and chips. People at the kilburn arms are extremely kind. I would definitely recommend this place and hope to be back soon!

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Giorgia Giovannini . 2023-09-17

MORE AT Google

Well worth the money for a comfortable night . I will be back

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Sean Mallis . 2023-09-17

MORE AT Google

Awesome hot spot! We stayed here to see weeknd tour in wembley ! Bus goes to Oxford st from outside , kilburn town is a 5 min walk down the road.. rooms are lovely and clean , staff helpful and polite :-) gutted theres no space for next year!!

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Chelsee Davies . 2023-09-06

MORE AT Google

Nice pub with events during the week. I had the fish and chips as there is a takeaway fish and chips shop right next to it but the chips were not crunchy enough. The female loo lock needs to be repaired. It has been like that for months now.

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Ema Arvati . 2023-08-25

MORE AT Google

Really great stay in a quiet part of Kilburn. Staff were amazing. Very short walk to two tube stations and a short walk to Kilburn high street, where there’s endless options for food.

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Max-21NCL . 2023-08-21

MORE AT TripAdvisor

Great local pub, nice interior and great sunny beer garden. We had a party of about 25 people who were well catered by the friendly staff.

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fone junk . 2023-08-09

MORE AT Google

The room was clean and much bigger than I expected. Bed was very comfy. Tea and coffee making facilities in room with a small fridge. Free water with room. We had two meals at the pub below and they were both very nice. If you cannot do stairs this is not the place for you. Small amount of noise from live music in pub, did not bother us.

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Wendy L . 2023-08-05

MORE AT TripAdvisor

A very nice pub with some nice decor and friendly/helpful bar staff. Enjoyed some dinner with my family there on Saturday. I had the butternut squash and mushroom risotto which was very tasty. My dad had the sausage and mash and sister and grandad went for the fish and chips. All in all very tasty food and a chilled out vibe. Only thing is it is quite pricey but to be expected given the area (and prices being ridiculous everywhere generally!) Would definitely go again.

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Ryan Browne . 2023-07-30

MORE AT Google

Welcoming service, good food, beautiful room. Proper chairs (this is important to me) and timber tables in a spacious setting. We had the roast guinea fowl (that particular Sunday's roast option). Dog friendly. Will return for some live music sometime. Recommended.

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Nadine Griffin . 2023-07-12

MORE AT Google

Nicecpub in a nice area rooms very good.

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Gary Reakes . 2023-07-11

MORE AT Google

A spirited evening. It was just to experience and to have a taste of London's famous Pub culture. Decent.☺

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Sanjay Wate . 2023-07-11

MORE AT Google

Great boozer with a quirky menu. Had the charcuterie board and chicken wings which were divine. Great selection of beers too and staff friendly and attentive

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Tj Jones . 2023-07-09

MORE AT Google

One night stop over. The room was very clean and no noise. I would stay again.

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Peter . 2023-07-09

MORE AT Google

Great selection of beers on tap and a quirky menu too. Had the charcuterie board and some chicken wings which were divine! Staff friendly and attentive too

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Tiidgey . 2023-07-09

MORE AT TripAdvisor

B&B - aber Frühstück nicht angeboten! In fünf Nächten nur einmal Zimmerservice. Zimmer top modernisiert, aber stetes Brummen einer Lüftung und keine vernünftigen Vorhänge - also um fünf Uhr hell. Angeschlossener Pub war OK, Wochenende und mittwochs (zu Open Mic) ist lange Party,

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Thomas Von Unlicht . 2023-07-08

MORE AT Google

B&B - aber Frühstück nicht angeboten! In fünf Nächten nur einmal Zimmerservice. Zimmer top modernisiert, aber stetes Brummen einer Lüftung und keine vernünftigen Vorhänge - also um fünf Uhr hell. Angeschlossener Pub war OK, Wochenende und mittwochs (zu Open Mic) ist lange Party, Man braucht ca eine Stunde zur City und die Strecke zur Kilburn Station der Jubilee führt durch ein wenig charmanten Stadtteil.

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thomasvonunlicht . 2023-07-08

MORE AT TripAdvisor

What can I say what can I say! One of the best local pubs here that maintain a high standard on foods and drinks and services among the many downs trends after Covid! Love their Sunday roast and specials and always greeted by kind hearted staff!

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NN Z Corp. . 2023-06-26

MORE AT Google

Got there early so not many people. Very nice staff. Good menu. Burger was good if too much mayo. Falafel was not great. Nice building, seating, interior and will come back.

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Douglas A Trafelet . 2023-06-23

MORE AT Google

Ho dormito in questa struttura tre notti e sono stata molto bene , letto comodissimo stanza pulita, nuova e silenziosa. C'è un piccolo frigobar. Ho mangiato anche una sera al pub piatti discreti. In 10 minuti a piedi ,strada tranquilla anche di notte ,e tutta in pianura con ampi marciapiedi, si raggiungere la fermata metro della jubilee line Kilburn. E ancora più vicina la fermata autobus N98 e 98 e la overground, in 20 minuti coi mezzi, si è al centro di Londra Lo consiglio vivamente.

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Cristina Quadrini . 2023-06-19

MORE AT Google

Lovely place to stay with bus and underground nearby to go in to London only 2£ each journey. There is a fridge in the room with minerals and water and some milk. 2 little bowls a d some spoons would have been good for my cereal which is all I have a.m. Or even some ittle packets of cereal. There is a Tesco close by and limited parking in front of the B/b. Will fefinitely be back. EVIE the accommodation manager is extremely helpful.

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valerie o'donovan . 2023-06-13

MORE AT Google

Stayed here for 4 nights lovely pub and food room very good nice staff only one small complaint be nice if they gave fresh towels after 2 days would definitely stay here again

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Theresa Lee . 2023-05-17

MORE AT Google

A very, very good place. I definitely recommend it.

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Maciej Ochmański . 2023-05-14

MORE AT Google

Good pub food downstairs , much like walking in to a local! Rooms large clean and modern, overall good value for money I’d say

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GloucestershirePips . 2023-05-13

MORE AT TripAdvisor

Great pub lovely bar staff and good selection of beers

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damon clark . 2023-05-11

MORE AT Google

Family friendly with a lot of dog walkers stopping in.. I mean a lot... Allergic to dogs or scared by them this is not your kind of place. Good live music some nights.

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Roger Tharma . 2023-05-09

MORE AT Google

Great pub. They have live music (mostly Jazz) on Wed side 20:00

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Alexander Khozya . 2023-05-07

MORE AT Google

Pub: spacious, traditional interior with dining areas, mini library, table games. Food: ample proportions, wonderful especially the fresh fish & calamari. Entertainment: variety of bands that play on Saturday provide fantastic live music & Open Mic on Wednesdays has a great community feel. Location: very accessible to Central London by tube, overground & bus. Staff: very welcoming: Jacek, Mariah, Ben, Belinda, Evie, Charlie.

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Ivana Zazzera . 2023-04-30

MORE AT Google

Modern room, everything you could possibly need, very comfortable bed, gorgeous shower and really lovely staff. Close enough to get to central London without issue, we would definitely stay again and have already asked about upcoming availability. Only thing to add is that it is above a pub, so maybe not great for a family stay as you can hear what’s going on downstairs. Plus side, it has entertainment on! Even had a parking space. One of the best places we have stayed. Thank you!

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cherrypieness . 2023-04-30

MORE AT TripAdvisor

Très bon hôtel pour un séjour à Londres. Pas très éloigné du centre, situé dans les abords animés de la ville en étant très au calme. Rapport qualité-prix intéressant. Personnel vraiment attentionné. Et le très beau pub au rez-de-chaussée est une option formidable pour savourer les soirées après les journées de visites. C'était super, merci !

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D. D. . 2023-04-28

MORE AT Google

was staying in the area and wanted to try a nice place for good and drink. decent food and service and reasonable price

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James G . 2023-04-23

MORE AT TripAdvisor

This pub has a fantastic atmosphere & the food is great too. There are great musicians & singers on an open mike on a Wed evening & a karaoke on a Friday. Its very rare to find a pub with such a brilliant vibe.

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carmel Gallagher . 2023-04-18

MORE AT Google

Great pub; good wine, friendly service and GREAT live music from Midnight Special on the night I was there!

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David Menashy . 2023-04-09

MORE AT Google

Amazing place and friendly staff. Must try fish and chips.

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Gurprateek Singh . 2023-04-08

MORE AT Google

The Kilburn arms is my go to pub for Sunday lunch. Home cooked roasts with plenty of veg. They also do a specials board. Great value for money and well worth a visit!! Lovely staff too.

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Discostell Tomato . 2023-04-06

MORE AT Google

Amazing service by Riz the assistant manager who help with my phone thanks.

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Russell Carey . 2023-03-02

MORE AT Google

Comfy bed, nice bathroom, very limited tea/coffee we got 3 tea bags & 4 sachets of coffee for 2 people over 4 days! Had to go & buy a jar. Very noisy at the weekend from the pub bellow but i guess this is expected. Apart from getting the keys we never saw the owners.

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Ruth Whitt . 2023-02-26

MORE AT Google

The atmosphere was good Had a good Evening

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Valeriefr Lyon . 2023-02-19

MORE AT Google

Very nice and chilled out place. Friendly staff

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Sylvia Camacho . 2023-02-15

MORE AT Google

Great pub in the area, delicious well priced and good portioned food and a cozy atmosphere for a drink. One of my favourite go tos!

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Sara Wong . 2023-01-29

MORE AT Google

Really nice pub! Good food and vibes

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Roser Alabau Vilella . 2023-01-24

MORE AT Google

A great pub with good food and live music every Saturday night. Open mic night on Wednesdays - support this amazing local bar

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Matilde Diaz . 2023-01-19

MORE AT Google

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“The customer is ALWAYS right”. Have you never heard of this saying considering you operate a coffee shop?! We rocked up for a quick drink prior to a gig in Wembley Stadium on June 29. I asked my husband to hold our chosen table while I nipped to the loo. Immediately I was accosted by the extremely rude and aggressive security guy working the door on June 29 (tall, white, British, unpleasant looking) who told me I couldn’t use the loos until I bought a drink. How dare he assume I wasn’t going to buy a drink?! Would you rather have your customers pee while purchasing a drink?! I explained that my husband was holding the table while I used to loos. He aggressively insisted I should buy a drink prior to sitting down or using the facilities. Is this how your cafe chooses to treat PAYING customers?! I understand you’re right by a big stadium so have a lot of passing traffic but if you’re going to suspiciously assume every patron is solely there to use your dirty toilets and not buy anything, you should NOT be operating next to Wembley stadium as this attitude will lose you genuine customers who you should be trying very hard to hold on to in these economic times! You should be grateful we bought a drink (because we were parched and hot!) despite your rude door security! I hope you go out of business! To slightly prolong your longevity in a market that’s saturated with coffee shops (that serve better coffee!), I suggest you teach your door security guys some basic manners. And most importantly fire that rude guy on a power trip who was “manning” the doors on June 29. I will be making a formal complaint against him to your head office.

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4.4

85 Opinions

location-icon326 High Road
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Just great for grub before a match.