J.J. Moon's Kingsbury in Brent

Nunca volveré a entrar en Kingsbury JJ de nuevo el servicio es realmente malo. La chica era racista. La chica negra, el gerente que le dijo que se llama Toby, no nos ayudó. ¿No quería saber la situación? La seguridad de la puerta, no era útil que solo querían luchar. Comenzaron a pelear con mis amigos. Nunca volveré allí de nuevo, y recomendaré a otras personas nunca volver allí de nuevo.

La chica que se tiñó el pelo fue grosera y se negó a sobrevivir a mí una bebida que no tiene manera de hablar con invitado. Estaban relajándose dentro del bar. Ella sospechaba de nosotros desde el principio. Recomendaría encarecidamente a jj moon que tecnifique a su personal para seguir ciertos estándares como cómo tratar a sus huéspedes.

wings were bold n burnt corn was nt dne right nt like b4 no taste rice were cold it's nados nw finish olive so soggy nt fresh will trll my friend abt it need 2 improve it if u charge 4it Dan give better food

I’ve always had great experiences with Sher and Rickel—fantastic service every time. I’ve consistently ordered for collection without any issues, and it’s always been a pleasure when either Sher, Rickel, or the manager with the moustache is on duty. ( never caught his name) However, my recent visit 31st October 2024 have been less positive, particularly when a specific staff member is working. I believe I previously assumed she no longer worked there as my experience improved when she was absent, and I started coming in daily. Unfortunately, her return has noticeably affected the quality of both service and food. I live within the local area. Today, my food was again undercooked, and I’ve attached photos for reference. Additionally, her manner towards customers is often rude and dismissive, which takes away from the generally high standard I associate with your establishment. Please feel free to check your transaction history or review security footage from my last visit for context. I appreciate your attention to this matter and am hopeful that it can be resolved to restore the excellent experience I’ve come to expect at your establishment.

We visited last Friday in the evening. Despite it being so busy, the staff were incredibly attentive - including the manager. A huge shout out to Sher who took and cooked the order and the young gentleman who waited our table. The food itself was amazing as always. Also left a review with head office so the branch gets it's recognition it deserves!

Alojarme en un hotel cercano con instalaciones limitadas de comida / bebida decidí visitar las cucharas de agua más cercanas para una cena rápida. Comida y bebida pedida con facilidad a través de la aplicación, rápida de llegar y obviamente recién cocinada por encargo. Realmente disfruté de una buena porción de lasaña y patatas fritas. Mi única queja fue que no parecía haber condimentos alrededor del pub y no quería dejar mi comida sola en la mesa en busca de sal, salsas, etc.

Customer service at this particular branch was amazing. Food came so quickly too

food is good , but they always send expired sauce in deliveries

Faiez and roberto good customer service and very friendly

Very good service by Sher. The food was also great

Service was amazing today. Special thanks to Sher

Really good food like all Nandos but when ordering food they didn't have any Peri garlic sauce which I was kinda sad about

Good food and services are best

Good customer service for sure, thank you guys 👍👍👍

First of all all the food is delicious, second of all the customer service was very good as I ordered a collection, staff member kaihailo ( sorry if I spelt wrong) was very friendly and made sure to double check I had all my items and met my additional demands, thank you 🙏

Great food. Hamit was very attentive

Great staff very quick to serve

As good as other nanosecond but only one point to consider there is no parking space available most of the times...

Very good service, friendly staff, clean place, lovely ambiance.

Service was amazing, Roberto especially was really helpful!

Great experience with food and atmosphere as usual was fast paced and tasted amazing, particularly great service from Kaifala who provided us with lovely and welcoming service! He is so sweet. Recommend.

I think this is the only Nando’s which I won’t visit again! Let me start with the welcome which I got, which was rather a cold one. Once we were seated, they didn’t ask me anything and left for good. The table was not cleaned at all and I had to search for someone for more than 5 mins to get the table cleaned. Post that that order placement via the app was the only smooth thing I did. We were not given the water glass and served the wrong drink which we had to get replaced . The ambiance was rather strange, with some foul smell around the table. (I wonder if it was because we were seated near to the table washroom entrance) And coming to the washroom, it was not a pleasant place, water all over and filthy with tissue papers all over. Very disappointed with the experience of my favourite franchise!!

Chetan was a very good and friendly server at nandoes today

Food always comes quick and is hot and fresh

Thank you faiez for amazing hospitality he was so kind and welcoming it was a fantastic experience and I will definitely be returning to this branch

The seats we got was next to toilet , absolutely smelled like crazy …. The lady took my order and deleted herself and told me after half an hour that she deleted by mistake…. I have been so many Nando’s , all of them are amazing with amazing staff , this one always disappoint me

Rustic pub , Very friendly staff. Great food everything you expect from a wetherspoons, and the tube is literally over the road, so drink as much as you want.

Nandoes always hits the spot. This local one is never too busy and the service is always excellent.

The wings are always 🔥. Ifrah Was very helpful from the moment we stepped inside

Food is always lovely here and Salvadore is very kind and attentive

Always a lovely time at Nandos, Salvador (Salvus) is a star and was extremely attentive! 5 stars!

Buzzy, lively place. Ordered ahead and meal ready when I arrived. Everything was hot nothing cold. Food tasty very good chips not too thin

Great food and service thanks to salvus

Salvus was a great host and well-mannered, the staff were all great during our visit but I’d like to give Salvus that special shout out for making our experience pleasant. We will be back!

Food was really good, and I were served by the lovely Salvus, who checked up on me with exceptional service!

Bought over £60 worth of food for takeaway. Person helping me forgot to put the olives in the bag. Went back a day later as Friday was Easter Good Friday so I couldn’t come back in time. Came personally to the store and spoke with manager Roberto who refused to help me. And his reason was that I should have come back the next day Absolutely appalling customer service and his attitude was very unwelcoming I asked him to write his name on the paper and his reply was “you don’t know how to spell Roberto. Maybe that is the case, maybe I’m disabled . It was a simple request to give me his name on piece of paper so I can correctly write a review and lodge a complain Nando’s should train their staff properly epically areas like diversity and disability discrimination

Great atmosphere, food always tastes great as consistency is key there. Service was amazing, a big thank you to Shadia. She was very friendly and was working really hard to get us our food! Thank you again!

The staff here have literally no manners with the exception of JJ who seated us. The chicken was as pale as the napkins and I took it back and asked very politely if it could go back on the grill for a few minutes. The look the girl gave me was like I'd stolen her purse or something, still waiting for a response to my question Another girl took the plate, again without a word and I went back to my seat. We ate all of sides and still no chicken so I went back and asked if I should collect it since it was just sitting under the lights. On its own I will add so they were not inundated with orders. JJ bought it over, again very polite but the moment and well and truly passed so we asked for a bag and are leaving. Came for a cheeky midweek nandos, got pure midweek cheek instead. 😳

If I could I will give 0 stars. I was with my mother and a friend. There, we decided to go for butterfly crispy burger whit chips.Instead of that we recived. Grill ckichen with chips and two pieces of bread.Staff is very unprofessional in taking orders. Thank you kindly for your horrible service.

Friendly staff with delicious food

Was there at 8am this morning was starving lol ordered a large breakfast from the lovely lady serving me she was fantastic really welcoming breakfast came up and was pukka cooked perfect seriously this pub is great get yourself down there

Everything was freshly prepared and delicious, staff is also very friendly. Thanks guys

Salvador provided amazing service and made our experience a lot more pleasant. Much appreciated!!

It's been a long time since I've been to nandos. Decided to go to the one in kingsbury ... omg, ask for Salvus, young guy (very knowledgeable), extremely friendly, at your beck and call, with an amazing smile and positive attitude ... I would definitely come back for the service and quality of food I had. Thank you Salvus ...

I find this Nando's quite small in size compared to others we've been to. Didn't like it at all as found it cramped , noisy and busy

Even though the food was nice only 1 person treated me and my friends with respect. We moved tables . We love a nandos before we go out so this was disappointing

The Kingsbury Nando’s branch has always been one of favourites, I’ve been coming here since I was a child and love it. Today was no exception however service at the till could have gone a little more smoother. Food wise everything was lovely, although my table didn’t like the new garlic churrasco flavour (our fault for picking it) and some of the chips hadn’t been cooked for long enough and as a result were hard inside. Nevertheless, this Nando’s still gets a five stars as I understand not every visit can be the usual 10/10 experience.

We were served by the lovely Erkaa, who constantly checked up on us with exceptional service . Love her definitely would come back again

Unprofessional behaviour and service by manager I think his name was Roberto no name badge but heard from staff member.

If you're looking for a casual and satisfying meal, Nandos Kingsbury is definitely worth checking out!

Good value of money, the food is excellent as always. We have been served my a lovely waiter Flory ,friendly and very helpful. I totally recommend this place.

Top tier service and great food we come on a regular and uncle Faiez has especially always been respectful every time we have came

Great food! Great service! Shoutout to Faiez for taking care of us. He deserves a raise💯

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Alex was really nice, very friendly and polite, he made the food as per my specific request

Tasted fresh and cooked well, only issue was the lack of salad in Pita but they happily provided more on the side.

The sauces are great, I love it here.

I have been going there since I am a kid and the food is always succulent ! Love their chicken and the vegetarian alternatives they offer now. Their service is exceptional nowadays with a great team !

Terrible I got there at 7:50 was seated down when to order then was told they have no chicken at 8pm which is ridiculous the staff didn’t help at all.

Very small portion of chicken. Charging £20 per head now for what is fundamentally chicken and chips yet stinging out on portions. Overcrowded. Slow seating. I think Colindale and Finchley are a lot better.

Cook your chicken. I had to put my wings in the air fryer for a further 20 minutes, because the skin was slimey and generally grey. Nandos chicken should be nice and crispy. Not with the skin still having off and moving around. Portions are horrific too. Might aswell just get an uncle Ben's packet rice.

Pick up your calls!!! This branch is just letting their phones ring. They don’t give sauces unless you request but how can I ask if you don’t answer your calls? Terrible. I’ve been on the phone to deliveroo as well who are useless with getting me through to the branch. Nandos needs to have a direct number. This is unacceptable, poor service.

Friendly staff, quick service and tasty chicken. Never disappoints.

Nice little nandoes, very busy on the weekends.

I had the Chicken Wrap and shared a portion of the new Loaded Fries with 2 friends. I went with the garlic sauce for my wrap and fries and I have to say it was a mistake. I usually really like baked garlic, but it just didn't mash well with the warp. The fries weren't that bad, but I still think they would have been better without the garlic sauce. The staff was nice, but the service is a bit slow. I understand that it is Nandos, quite a popular franchise, but I've never had to wait that long for the food before. They did give us 2 refillable cups by mistake when we just asked for tap water for the table, so I am willing to forgive the wait. Overall it is a strong 4.3⭐ from me.

Went to Nando’s Kingsbury today and Fayez, the manager was exceptional. Excellent service and the food was better than ever! I’ve been to many branches over the years but haven’t come across a manager who was willing to go above and beyond, which he appeared to do for every customer.

The chicken was not cooked enough and the cheese in the wrap was freezing cold and not melted but the manager did exchange it for a piece of chicken which was not cooked properly but I did not complain about it just thinking that I will not be going back.

oyin was our host and we loved our food and her customer pservice was exceptional. best host

Great upscale quick service restaurant. Served good food fast but not fast food. Visiting London and stayed nearby. Heard all about Nando's but wanted to see if it lived up to the hype. It does and then some. This is not McDonald's or KFC. A new bar has been set. Excellent, high quality food made and served by some very friendly people. It is pricier than fast food but the old saying is "you get what you pay for".

Exceptional service by Adnan and the team. Best chicken around for a while now. Overall relaxed atmosphere.

The service in this Nandos is top notch. Faiez and his team are very helpful, prompt and diligent.

This is the worst weatherspoons I’ve been to … the staff have an attitude and are useless at making cocktails…. If you want a jug of water and ice then you’ll love it!!!!!

Whatever team they have, it’s disorganised as hell. If you are gunning for take away, forget about it cause they will take years to get to you. Even if you have the smallest of order.

I recently had dinner at Nando's in Kingsbury, and it was a delightful experience. The chicken was incredibly flavorful, and the overall meal was excellent. I must give a shoutout to our server, Flori, who provided attentive and friendly service throughout our meal. I highly recommend Nando's Kingsbury for a delicious dining experience!

Extremely disappointed, the service was slow, I was seated on a smaller table. Had to ask twice where my food was as my wait time was over 30 minutes. The chicken was small and not to my liking. Very slow service wont be visiting again.

Nandos, simple grill peri peri chicken. Although pricey now

I love the atmosphere, good music selection, and great food. Service is fast and it's easy to order. Staff are helpful and it's a great place to eat with a group of friends

Generally good overall, but unfortunately on this occasion the chips were cold which was unfortunate. My order was placed in store and I waited there so chips should have been hot.

good food and no waiting time to get a table

Nice Nando's! Tasty nosh, naturally friendly staff, neat kitchen, notable ambiance and halal to boot. Nearly 5 stars but it's nearly too expensive!

Love Nandos, great food at a fair price

Amazing service from Cleddy, thank you so much!! will be visiting again soon

Was in on a busy day for the Rugby League Challenge Cup at Wembley. Never waited more than a couple of minutes to be served. The bar staff were exceptional and were working very hard. The prices were also very good. Breakfasts coming out of the kitchen at a tremendous pace. A great team running this pub.

As you would expect! Their grilled chicken remains very good! Ordered the platter for 2, perfect food, perfect service, perfect price too at Nando’s Kingsbury!🍗🍽️😋

Faiez amazing man! Very hospitable, making every visit special and amazing when we come. Our local Nandos I would give 6 stars If I could. Thank you for your service!! Jamal

Honestly don't think I'll come to this branch ever again... the food was ok but no straws, no vinegar, no frozen yoghurt, no halloumi (but had halloumi sticks and dips), the toilets smelt vile (as soon as you approached the bathroom area) gladly I didn't sit near there. Had to ask for more peri salt for my chips and had to ask for my corn that I ordered, and the corn didn't have the sticks in. Bare in mind, there were 4 small groups/pairs of people eating or leaving including myself and my partner.

Excellent staff specially Sarah is exceptional and she went out her way to serve me and made sure everything was perfect. The rest of the staff were all working hard and doing their job in a perfect manner and all of them weee clean too.

Venue looked good, fairly busy for early Sunday evening. Drinks and bar service ok. Ordered food. My lemon and garlic chicken arrived. Huge piece of poultry. Frozen on the inside, near to the bone. My partner returned it to the counter. Another one arrived. Exactly the same. The meat was stone cold/frozen at the bone. I went back to the bar. Was advised to order “something completely different”. I opted for the scampi. This arrived fairly quickly and was cooked through. By this point, my partner had finished his meal. It appeared that no-one was really bothered that I had twice been served chicken that was still frozen in the middle. For this to happen twice, I am astonished and quite concerned. Where’s the quality control - has no-one heard of a meat thermometer ? The potential for food poisoning a real possibility here.

A bit disappointed in my order today. I usually don’t have problems, but today I was probably one of the first orders because I’ve been given reheated boneless thighs (I’m guessing from yesterday). The broccoli portion was half the usually amount and so were the fries.

Enjoyed with my family on my sons 21st birthday everything ...the food. The service and the atmosphere .

Staff were vaguely uninterested, food was mediocre, but cheap enough, lively atmosphere.

Nando's Kingsbury use to be the first restaurant that I always visit, but recently many good things move to the worse, especially the food portions it becomes so small portions despite you order the large ones, I am wondering how the small portion looks if the large is like this, unfortunately, Nando's are not generous in terms of portion despite the good taste, you will be charged even for a very small piece of bread. Regarding the staff service, despite you ordering yourself in the till, you took all your cutlery and sauces, which means you are serving yourself, they just have to bring the plates to the table but they are still not happy to serve, I asked one of the workers if they have any straws it helps kids to drink he answered in a rude way we don't have !! There are many new restaurants now that provide better food quality with better service and better prices and the same specialty as Nando's.

The food and service were excellent. The music could be a bit quieter as it was difficult to hear my friends at times.

The service was good but food wasn't

Very nice . I would recommend it

Ordered online in restaurant. Food came quickly. Same quality as usual.

The family and I enjoyed a quick dinner in our local Nando’s. The restaurant was clean and the team was friendly. The roulette wings was great. Our meals were perfectly cooked. We’ll be back soon. We just went back… catch out the NEW loaded fries, the sauce is amazing.

Very bad. Food and customer service is 0%

Good service by the staff, very attentive. Food quality as usual. Parking right outside and nearby side streets too. Standard nandos experience

Very rude manager. Never visit this restaurant again. Staff need proper training and how to deal with customers.