Big Moe's Diner in Brent

I wish I read the reviews before went there steak was tough tiny salad and peppercorn sauce was awful they put a service charge on too without telling you I will never go there again shocking place

Excellent service by the gentlemen who served us today. As well as the lovely lady who spoke so kindly to my family and so kindly gave my son a lollipop. The cheeseburgers we ordered were so juicy and tasty! 🤤

Gross, doesn't even have good coca cola.

Absolutely amazing : service, food, atmosphere :) my toddler also loved it! Clay, the lovely waiter was very kind and attentive. The buffalo chicken wings and burnt ends were our fave :) Thank you! We shall be back ;)

Deepa was amazing lovely smiley Face with fast service

Shared meals with family. Friendly staff and good service.

WASTE OF MONEY. After getting my online order completely wrong I telephoned and got no response. After spending £25 on the meal I decided to get an Uber which cost me a further £5.50 to the restaurant. Although they did correct the order... It was so not worth it. The brisket burger was absolutely disgusting, tasteless and dry didn't taste like brisket I have ever eaten before as for the onion rings again extremely tasteless and didn't taste like fresh onions and the batter was greasy simply horrid. The shake was okay but nothing to shout about. This restaurant looks the part but I should have known from the lack of customers and generally poor customer service. If your hoping for tasty American food this is not the place. Ended up throwing 75% of the food away.

Absolutely amazing burgers juicy and melt in your mouth! Recommend a double fully loaded 🤤 The mac and cheese tasted like being back at my mums house! 🫶 The brunt brisket end were sublime 👌

Food was great, especially the burger, Deepa was a great server, had a great time with family.👍

We were served by very friendly staff - Deepa - who gave us an excellent service and treated us with amazing energy

What wonderful experience and great service from Deepa. Fantastic food and atmosphere

Stumbled across this place in few months ago in Wembley and WOW, been going back weekly trying everything on the menu with family and friends. Amazing food and a diner with Values, which i agree with!

Really good meal with friends, we had the short beef ribs which was delicious as well as the brisket which was okay but a small portion. The ice cream was lovely too. Deepa provided great customer service - would recommend overall.

Very expensive compared to the portion sizes. Disappointed with the chicken burgers which were essentially the chicken starters dipped in sauce. Definitely not worth £50.00

Great food and great service from Deepa

Food was fair, spend nearly £160 for 2 adults 2 teens. Portion sizes need to improve. Potato skins and wings were room temperature and we went to sharer size still not great portion for what they charge. Steak didn't have options only T bone again a small steak asked for medium well. Was closer to medium rare and very very red and again not hot. Didn't have option of sauce available even though choice with steak meal. Had to have mushroom and was not nice. The Chicken burger was again room temperature with the other main of 20wings. Sent back and waited 15 minutes plus but came hot and better than before. The 20 wings was replaced with 17 wings so I'm wondering if just reheated the earlier portion. No sauce with buffalo wings meal. Fries were hot, onion rings were nice and crispy and hot. Unfortunately all fountain drinks were very weak and pale and lacking flavour. Disappointing on the drinks but milkshakes apparently were better. Staff, not many there but tried to be helpful. Not amazing service but seemed to give attention periodically even though had issues. Its quite a big restaurant when you see it, it was very empty and not very tidy overall especially round the back servery bar area. Positives, the birthday boy liked his waffle and tenders and brisket macaroni. Again I would say simple food done okay. Nothing great or wow. I think based on the issues with food staff/management should've worked harder to make up for experience and food issues..offered dessert or extra drinks or something else. Won't return and would want headoffice to reach out as overall was not the best choice of restaurant for celebratory meal that cost so much. Overpriced for what is served. Service needs to be better. Food and drink is not something that Will bring you back. Seats on the car booth all split and busted, not sure as was a classic car if it was meant to be looking worn and busted. If so very authentic! Some may like the experience so good luck and thanks for trying BigMoe's. I would overall give 2.5 stars. Staff were amicable.

Went for dinner on Saturday night with my two boys whilst in the area and needed something quick before the theatre. Food (burgers) was average. We didn't look at google reviews before and I wish I had, as I would have realised this. An advert on their internal TV screen said the chips are hand cut, they weren't (normal or sweet potato). Portion sizes weren't huge.

I thoroughly enjoyed the food here. The taste of food is really delicious

**Review for Big Moe Diner** During my recent visit to Big Moe Diner, I was eager to try their acclaimed menu. However, as someone who adheres to halal dietary practices, I had a pressing question about whether their dishes were halal. When I asked a staff member if the diner offered halal options, they showed me a halal certificate dated from 2021. Upon seeing this, I expressed my concern about it being three years old and asked if there was a more recent certification to ensure the meat was current and compliant. The staff member didn’t seem to know and advised me to check with the manager. Upon approaching the manager, I was met with a rather dismissive response: “I don’t know, it’s the same meat.” This left me feeling unsure not only about the validity of the halal certification but also about the diner’s commitment to its standards. It appeared that there wasn’t a system in place to review or renew their halal status regularly, which is concerning for someone trying to navigate dietary restrictions. I appreciate the friendly atmosphere and the vibrant decor, and the menu was certainly enticing. However, my experience was overshadowed by the uncertainty regarding the halal status of the food. It’s disappointing when staff members aren't equipped with the necessary information, especially in a diner that aims to cater to diverse clientele. In conclusion, while I enjoyed the ambiance and some of the food offerings, the lack of clarity and assurance regarding halal practices has left me hesitant to return. I strongly recommend that Big Moe Diner update their halal certification regularly and ensure that all staff members are trained to provide customers with accurate information. Trust is key, especially when it comes to dietary requirements, and I hope the diner takes steps to improve in this area.

The design of the restaurant looked interesting, however the service was slow. Also, my whole table had TERRIBLE food poisoning that lasted two days. The hygienic standards must be poor. Also, an additional charge was added which we did not notice until later. AVOID AT ALL COSTS.

Deepa served us very well and the food was very good

Thank you Deepa, amazing and friendly service

Great food and service, very enjoyable meal with my son.

Very cute and stylish diner! The food was really delicious and for a good price. You have to get a milkshake! Our server Deepa was very friendly as well:)

a very lovely and stylish Diner. Good food for a fair price! Loved the atmosphere

Very lovely waitress and food was amazing

Seated immediately, ordered 14-hour brisket, brisket mac & cheese & a burger. Portions were small & the brisket was dry & tasteless. Service was pretty bad & the toilets were not clean with a overflowing dirty bin. Won’t be coming here again!

The seating area was great as we sat in the Cadillac car which the manager arranged for us last minute. The downsides were the leather seats were ripped and damp, maybe from cleaning. Food was great but the portions have clearly downsized for how much they cost. We wanted to order dessert however the service was non existent and my daughter had to go to find the staff to pay the bill. We were at the front of the restaurant and felt like other customers were given preferential treatment as they were all sitting together at the back of the restaurant The milkshake was great and really thick. Not sure about the soda float which my wife ordered but each to their own. Overall, despite the service, I would go back for the experience and food

I’m not one to ever write a bad review even if somewhere is bad I had to for this one. To be fair the food we ordered was alright but when it came to ordering dessert that’s when it went downhill. The short guy behind the till makes the drinks, desserts and milkshakes etc and he uses his bare hands to touch pretty much everything including giving me back coins for change as I paid cash and I never saw him wash his hands once which is crazy so based on that I can only assume it’s a similar story in the kitchen. I ordered waffles for dessert and I’ve had soft vanilla ice cream many many times in my life and this time was by far the worst. The ice cream was hard and tasted very wired and probably either out of date or been in the machine for a long time, and once I told the guy behind the counter if he could change it or give me someone else, he quickly snapped by saying “it’s from the machine if you want another one you have to pay extra” So to conclude I wouldn’t recommend this place to anyone and I sure as hell will never be coming back.

A charming 1950s Americana diner with great food and music.

Dry Chicken Burger, Solid and therefore undrinkable Milkshake + Service that will give you no heads up about the closing hours and nearly take your food away. Taste is alright. Ambience is nice.

This is how an American diner should be. Ambience, food, service and music... everything was perfect. Price-performance ratio completely justified. We felt very comfortable and would love to come back.

I was looking for an American experience . Lovely atmosphere, vibrant music and delicious food . Unfortunately , I was disappointed . Food was not hot , nor tasty. As if I was eating at McDonald but paying double the price! Will I come back , you guess ..

This place is really good I recommend to go

Lovely food and amazing service 😀

Clay was a great server, nice chilled vibe, loved the oreo milkshake and cheeseburger with fries and mac and cheese on the side, really nice burgers

Visited here for the first time today prior to the match at Wembley. If I had read the reviews prehand I wouldn’t have bothered. We spent £50 in here, the service was the least of the issues. The food was bland, we ended up leaving most of it and one man who worked there was very pushy about me leaving a positive review. We made do, as we appreciate that it was relatively busy, and the “chef” may have just had a bad day in the kitchen - however after receiving two adult meals that were SMALLER than the kids meal I honestly beg to differ. I was sat at the table with my partner and small child - once my partner nipped to the toilet the pushy waiter came over mid meal asking me to leave a review, I said to him I would once I had left we was in a rush and I hadn’t got the time (alongside him shadowing over me watching what I wrote) - I tend to avoid leaving reviews when I have nothing good to say as I’m not one to tarnish a business. However he persevered saying can you not do it now, when I made up an excuse he said connect to our wifi so you can do it now - I refused and we left. Would NOT return to this restaurant, it was not worth the money and the pressure during your meal to leave a good review for NOT so good food.

A great American style diner. The staff was very friendly and attentive. I thought the price-performance ratio was great. Cheeseburger with fries, the ribeye and 2 milk shakes for 56 pounds The shakes were a highlight. Conclusion: If you're looking for American food in a 50's style diner, this is the place for you. I would eat here again and again. Absolute recommendation!!!!!

Enjoyable diner food - good wings

The food was delicious and the service was great. Especially the burgers they are very soft and tasty.I would recommend this family diner to all and will visit again for sure.

Rip off on event days. On matchdays they have a 33% markup on prices and a heavily reduced menu with few items, and they say you can only stay for 1 hour. Oh and you also need to queue up to order at till and pay upfront, they have the cheek to sneakily add service charge - when there is no service and you have to come and order yourself then leave. Staff are not very friendly either. The food is quite on matchday is below average and better options available. Outside of event days they are slightly better value and more options but a shame they take advantage of customers and mark up their prices on event days and have the nerve to try and charge for service automatically on the bill before you've even eaten

We had a reservation which meant we didn't have to wait in the queue at the entrance. However it wasn't clear that we could. Once our order was taken (you have to queue at the bar to do this) it took about 15 minutes for it to arrive. Time at the table is limited to 1 hour which meant we didn't have long to eat. The onion rings were tasty, as were the chips, but it was a small portion for the price. The rib was half meat and half fat. Clearly not good value at £28 for 1 rib! The BBQ chicken was tasty but small. No one checked with us how our food was and I couldn't get anyone's attention to mention it to them. There was no ice for the drinks so they were very warm. Very disappointed.

Avoid – Wembley branch ! Stay clear of this place to avoid false advertising, disappointment and food poisoning. Only 10 small tables were full when we arrived and there was no que. Cheap inedible food, charged at high prices (£25+ for one inedible beef rib that only has 1/3 meat on the bone) (other inedible food included a hotdog that is worse than the cheap ones that you get out of a can, soggy from the freezer chips and a burger that is about the size of 99p McD’s cheeseburger). Drinks arrived after food, 1 set of cutlery provided for 2 people. They do not advise ahead of time of the very limited event day menus or being halal meat / alcohol free, but instead boast of an authentic American style food. You end up staying because (unlike this place) everywhere will have a proper que outside. Less than an hour later and inside Wembley stadium for a gig, I was looking for a toilet to throw up in, I can assume it was this food as both my BF and I had ate the same food for the past 3 days and were fine up until this meal when we ate separate items. Very poor service inside the restaurant. They will not respond to complaints via phone (you just get cut off) or via email (still no response to date). I can only assume that the good reviews were written by employees.

Food was really nice. Staff was so welcoming and nice. The interior had a lovely retro vibe to it - like actually being in an American diner in the 1950s. Service was also optimal as we were served quite quickly.

Came here for breakfast, and had the breakfast platter for two. Food was well cooked and great quality, and there was quick service, plus a reasonable price. Will definitely come back.

We got seated quickly, the staff didn't take any notice of bookings and if there were less than 4 of you you had no chance of a table. We were surprised to see that no alcohol was served which is rather unusual for an American diner. We also had to go to the "bar" to order our food. £98 for 4 burgers and chips, and 4 over concentrated cokes. To top it off we were charged a service charge despite having no service! The burgers were tasty, the diner was OK but overall a very disappointing experience.

Quite a nice restaurant. It does feel a little mass produced and way overpriced. It's decent enough food, though, and the service is OK. I did have to chase my drink twice, and I'd eaten my meal by the time it arrived

Money making setup. In and out within half an hour, have to queue to order your food, then they add service charges on your bill. To be fair, the food is good quality but beware there's no alcoholic drinks if that's what you fancy.

The wing fest is amazing especially at the price. The mac n cheese, omg, one of the best mac n cheese i have eaten, hats off to the Chef who makes it.

Food and service ok,but don't like the fact of being ripped off. Prices hiked 20% for the Bruce Springsteen concert. Special menu tonight over standard menu. Rip off!.....check the photos for the price increases.

Please don’t waste your time and money on this place. Initially it looks like a fantastic spot with an American diner vibes However, food was terrible and service was non existent. We ordered wings to start to share and a main each, a burger and ribs with a soda each, all amounted to a staggering 75 pound for tasteless food and incredibly fatty ribs that consisted of 90% fat and 10% edible meat, not justifying the cost at all (at least they could have thrown in a refill but that definitely isn’t the case, neither would they serve us one when ask for another). Wasn’t given any napkins unless asked and you are lucky if you could actually get a hold of a waiter. Highly advise everyone to stay away.

Honestly, I'm not one to leave bad reviews but when Google asked me "How was Big Moes?" I had to respond. Unfortunately this is probably one of the worst places I've ever been to. First off the tables were filthy, the minute you sat down everything stuck to it. We weren't told that you had to order at the bar so sat waiting for 15 minutes being ignored by all the staff, when I eventually caught someone's attention and asked they informed me it was self service like I was the only person on the planet to not know this. I ordered a coke, and it's the the cheapest, most disgusting cash & carry coke I've ever tasted in my life and was charged as though it was the real thing. I had the hot dog with fries, which all arrived within minutes of ordering and it was cold, the chips were old and mushy and the hot dog was lukewarm at best. I couldn't eat half of it so decided to try a milkshake, what could go wrong with ice cream and oreos? Turns out, they make a damn good milkshake which was the only good thing about my experience here. Although being charged the service charge to put some ice cream, milk and oreos in a blender was just a joke. As if I wasn't disappointed enough, to then be charged the gratuity on everything has left an even more sour taste in my mouth. There is zero service in Big Moes so why am I paying 12.5% in tips? I worked in hospitality and catering for over 12 years and gratuity reflects positive service from the staff and I had nothing positive to say about this place, and I've seen some dives in my life. Whether our experience was down to it being event day at Wembley Stadium (we were attending AC/DC) I don't know, but for future events we will avoid this at all costs.

A lovely 50s set diner with brilliant music from that time. Good value for money, lovely food, and staff were attentive and polite.

Nice food. Quiet when we visited. Polite staff.

Lovely staff, burgers are some of the nicest burgers we’ve ever had! They didn’t have an onion ring that was meant to be included in a burger and to apologise they gave us a serving of mozzarella sticks which was sooo lovely. Decent prices, would recommend.

Sat in the Chevy car booth for a birthday celebration. Early sitting pre-gig. Food was superb and quick. They do a birthday sundae with a sparkler candle, it’s huge !! Highly recommended.

For anyone who loves a retro vibe paired with amazing food, Big Moe's Diner is a must-try. We chose their Big Moe's Burger Meal at Wembley branch, which included a selection of 4 burgers (from specific flavours) and 2 appetizers and 4 chips. We couldn't resist finishing off with their rich and creamy milkshake. Great food and fantastic atmosphere! Big Moe's Burger Meal: £48 Classic Chocolate Shake (Thirsty Thursdays): £3

Delicious food, great friendly staff in a cool 50s American style diner 👍

Great food. We haven't tried the spare rib or the ribs, but they looked great. The burgers were really good. Like all these American look like places, it had the british influence and seems a bit forced on atmosphere, but nice enough. This is pretty normal in the UK.

Great place to go for a bite to eat with friendly staff!!

Food was excellent, halal Service especially Deepa was fantastic … Beef was awesome !!! 🤩 definitely recommended

Food was awful. The chips were inedible (tasted like cooked potatoes...), the condiments... the cheapest they could find - will make you gag, The burger costed £15 and is awfully plain and small (pic attached) The interior is nice, but that's the only plus. You order by the counter and have to pay service charge, the menus are filthy (mine was covered in chocolate sauce), you can only stay for 1h once you're sat at the table - but don't worry - as soon as you realise how awful the food is you'll want to leave, forget and never come back to this place. There are so many better places around. 🤢🤢🤢

Waiters are friendly and decor is very nice, but the food is meh at best. A burger and chips for 3x the price of a McDonald's, and really not much bigger or better

The space is nice The food is very average Chips tasted stale The fried chicken in the starter was so bland It’s very average food for what it costs. It wouldn’t have made any difference if I went to McDonalds I even think their chicken would have been probably tastier!

Good quality food and service. Served by Deepa who was very friendly and has a nice smile !

Amazing service from Deepa, the food was lovely as always.

poor food quality for the price

Absolutely amazing food great atmosphere definitely coming here again

Left immediately as I saw they publicly support radical Islamism and are anti-democracy. Just wanted a burger, not a political debate. Great way to ostracize a large percentage of your customers. 🤮

0 stars. Tastes like eating salmonella. Maybe they should focus more on the food and service than non-sensical political boycotting of coca-cola. Wow what a mess. Grim.

Food is ok. Have to queue 15 minutes at the bar to order food, , when they bring food they can’t even bring cutlery but have the nerve to charge £10 service charge from my bill. So £10 just to bring my food to the table?? Total rip off.

Very bland and very overpriced. To make it worse I didnt spot the 12.5 % service charge!! Should have gone too Mc d where you get the same level of service for free Anyone can put a plate on a table !

Not worth visiting, saw online and took my family. They don’t do table service, they rush you even tho is empty and the food was not good. I would go elsewhere.

Now I understand why they call this junk food. I'm sure whoever came up with it ate here. Very poor quality and bad service. Site to avoid.

Clay the manager is amazing bringing an amazing name to the dinner very kind and warming welcome thank you

Really poor food , very expensive . Place was dead compared to other venues that probably tells you a lot .

Ordered BBQ wings & buffalo wings Sweet potato fries Onions rings BBQ wings were okaay the buffalo wings were extremely salty I explained to the staff and told them to get the chef to try it and she comes back to say that's the way it is I have had these wings previously and they were not salted they did give another portion but the way she went about it like I was lying way overpriced £40 just for that including service charge I wouldn't come here again. And would not recommend to friends and family Sorry.

The pictures don’t do the level of disgusting this place is. Swamped unclean toilets with staff not practicing basic hand hygiene. Incredibly over priced food with the burgers all totally dried out, the chips cold and old and the ribs (picture included) with the uncooked fat goo resembling something from a horror movie and the rub used being something off a carpenter’s floor. Genuinely shocked at the state of this place and how it’s in business. Oh and they don’t serve any alcohol

Great service and friendly staff. Food served quickly and reasonably priced.

Excellent service form Niyati! Food was great and would visit again. Toilets could use a clean/update.

Called in for breakfast. Missing half the items from the menu and food was barely warm and tasted awful.

I went to the Beckton branch when it first opened and it was terrible, couple of years later again and it was just as bad. Inexperience comes to mind. Tried the Wembley branch recently and it was diabolical. Firstly they charge service charge in a place where you order and pay at the till before eating, that's a first for me. Get charged for service before receiving ANY service! Albeit in a fast food joint. Got it removed. Secondly the Mac n Cheese was sooo dry and flavourless and to pay 12 quid for that was a rip-off. Burger was decent but very small not worth the price and for some reason they give very small portion of chips.

The service was atrocious, no one was attentive into serving us and had to call numerous times. Food was okay but portion size was very small with stupidly high prices, no tissues were given unless asked and even then found it extremely difficult to gain any of the waitresses attention. By the end of the meal, we wanted dessert but had to walk up to the counter to be served. Waitresses wouldn’t even pay any heed of their time until we started walking away where they called us back so they could serve us. Ordered ice cream for takeaway and it was very stale to say the least, took a couple spoons and binned it straight away, I didn’t have the time to go back up to review about the experience. Was so disappointed, completely forgot to take off the service charge…

Decided to go here for a late lunch, big mistake. Ordered the orange soda which came in a dirty glass informed the waiter who dumped it and aggressively scrubbed the glass but when it came back still had bits of brown stuff floating in. Ordered two burger meals one being buttermilk chicken and other one being the buffalo chicken burger. Came to the table hot but the salad inside the burgers was not fresh it was wilted and was a nasty dark colour and the burgers did not have a nice taste too them. Informed the waiter and he was nice enough to offer us replacements. We then just asked for the bill and left as the food was not nice and left a nasty taste in your mouth and the restaurant was not the cleanest considering it was empty. Could not fault the service we was given by the waiter he was very nice and polite but the food was a big no no for the price. Would have been nicer going to McDonald’s.

I’m not usually one to make a google review but these people are genuinely so sweet and nice. Picture the scene: I had just finished and submitted my dissertation and decided to go to eat somewhere to celebrate. I’m tired, slightly anxious and definitely caffeinated and the man that served me (Moroccan man, lovely) recognised I was Algerian and asked me how I was. This interaction ended up with me being in a happier mood than when I came in because of their sheer decoration to making people feel nice. These people will go above and beyond for everyone here. I ended up meeting the chef and he was lovely too! Amazing service !

Abduls customer service has been amazing,. I will definitely telling my family & Friends to check out the Wembley Big Moe's Diner Wembley. Keep up the good work Abdul. Thank you for the experience, amazing. Abdul gave my friend a birthday card as it was her birthday.

Deepa was one of the best waitress here my first time and she made us feel comfortable and so so helpful I am truly great full

Enjoyed my breakfast, food was amazing and we had great service Clay and his amazing singing. We deffo will come back.

Clay is so servicial, and food was amazing!

Avoid the diet cola… nasty taste

The place is looking amazing. America in the 50's! The food is extraordinary! The service is on point. Clay is very very kind and was giving us awesome recommendations. A place where you should visit if you are in London!

The place is 10/10 The aspect is very cool. The food is amazing! Clay is an extraordinary waiter. The whole experience was great! I definitely recommend!

The food came old, cold and came too fast since we ordered, the potatoes were raw. It was not possible to eat. Nobody asked when they saw that we hadn't eaten anything. I don't recommend it!

Thank you so much clay for looking after my family amazing service

The service is not great and a big negative point: you have to order at the counter, I think that this does not justify the 12.5% ​​service charge, when they just put the food on the table and it's up to us to order?? This is clearly an insult to American food... it looks like very disappointed frozen burgers. Ps: extra charge if you stay at the table for more than an hour, that’s unheard of. Don't be fooled by the beautiful decoration from the outside.

I ordered the platter for one but brisket was not available, which I was really looking forward to. I had the chicken and lamb ribs. The lamb is the most delicious, succulent and well-seasoned I have ever had! The chicken reminded me of Nando's, but better. It's on the pricier side for what you get, but it was a very enjoyable meal.

Lovely atmosphere. Food was good. Would definitely come again

If you want a happy and enjoyable experience, Faisal is your man. The service, food and milkshakes were amazing. Considering I haven't been the Big Moe's in a long while it has still kept it's standard with the American dream alive and Faisal happily serving it with a smile :)

The waitress Vish was great. Very helpful and patient

Good burgers, and Vish is a great server