KFC Wisbech Retail Park in Fenland

We did not get are full order and then the hung up when we rang up

Very quick, drive through. Food was very hot abd tasty.

Didn’t actually get food arrived at 11.58am ordered a family feast through drive through only to be advised it would take 10-15 minutes before we would get order. We accepted that and waited and waited and waited. 30 minutes later we went inside to query the problem only to be advised by the manager that it would be another 15 minutes. When asked why they had no chicken cooked he responded we don’t put much in as they would have to throw it if it don’t get used within a certain time. Î said they would not be busy if they continually turn customers away because they don’t have chicken cooked. This is not the first time we have been to KFC only to have to wait over 20 mins. Staff did not seem concerned or remotely interested told them that’s why McDonald's is so busy they are sending there customers there. Do they want to keep a job. If they are not busy it won’t be worth keeping open. Think that’s last time we will go there.

KFC Wisbech is easy to access from the main road. Car parks are there and also KFC drive thru. KFC Wisbech is not busy on weekdays,only busy on weekends. Sometimes food is under cooked and covered with more batter. The staff are very friendly and happy to help. Most of the time something is wrong with the system while ordering from the counter.

Yet again another visit to Wisbech KFC and yet again more food items missing. Don't mind mistakes on things that are part of a meal deal as much as when you pay extra for an item and the staff can't be bothered to confirm your order is correct before giving it to you. Also if you call the number on the website think that should be answered within 10 mins obviously KFC don't. Not happy

Quality, cooking, seasoning of the chicken was excellent. Service was quick. What I'd expect from a KFC. Loads to learn from this store perhaps they would like to teach KFC Hamilton; Leicester, how it should be done! Well done Wisbech. Will be stopping there again to make sure it wasn't a fluke...👍🐓

Much better this time, service was pretty quick and food was ok if not very hot. Chips are poor now they leave the skins on. It's ok but still not the best KFC I have been to

Service today on 13/09/24 Zinger burger ok but purchased a Krushum , half full and like water asked the guy serving us to sort it out but he told me, No, that’s how they come, totally arrogant member of staff. Not happy!!

Worst KFC brunch ever . Told me to wait for 10 minutes but after one hour they did not bring my food and then they said they had handed my meal to someone else! Unprofessional staff and very disrespectful.

We ordered a kfc for delivery online. When the order arrived items were missing. We called the restaurant but they would not send the missing items we paid for and just said we needed to contact uber. By the we had talked to KFC and then contacted Uber to get help with missing items the whole meal was ruined (stone cold and greasey) and we still didn't get missing items. KFC wisbech staff were very rude and meal was ruined so overall it was a rubbish experience. We won't be using KFC again as it was expensive, with terrible service and poor quality food. In the future we will be ordering from one of the many local restaurants who offer better food at lower prices and with much better service. Avoid KFC Wisbech if you want a good meal and good customer service.

Chicken was cooked properly better than applegreen Spalding

Ordered £50 worth of food. 2 burgers. My food ONCE AGAIN had a HAIR in it. Absolutely disgusting. And the second burger was burned, black. And the atmosphere there is just not good,

1 star just because the food was edible. Genuinely don't waste your time because you'll spend a lot of it waiting, to then be missing items anyway.

The staff were very nice and held the door open for the wheelchair. The food was very good, but the entire floor was sticky

Very friendly staff who held the door open so that you can eat here even if you are a wheelchair user. In contrast to Germany, some different dishes were on offer here. All the portions we ordered were very generous, freshly prepared and very tasty.

Order via Uber eats part of our order was missing tried calling kfc up 3 times but no answer each time

As usual place was empty so always a good for a quick snack

The food was good, but it took 25 minutes from order to getting the food... Very strange indeed!

The food was cold,fries under cooked & THE CHICKEN WAS DRY OVER COOKED. Think they just re cooked food that was days old.

Spent almost £40 in the drive thru for not all my order to be in the bag missing kids meals and extra sides, I would have understood the mistake if they were busy but it wasn't and then to have to use extra fuel to come back to be told I cannot be compensated for this due to policy which is rubbish the amount of money this place makes of each individual meal is outrageous no harm in offering a few pieces of chicken out of good will. Rather drive all the way to Peterborough at least they get it right first time!!

poor service, all the workers are talking and joking around at the back while customers are waiting to be served. thud is the second time I've been here and have had the same result. with the first time being worse as it has taken just as long which is half an hour and with them messing up the order

i ordered food for the family and when i went to pick the food up from the counter i saw a worker put a burger back onto the food rack but i didn't think anything of it when i returned home i realised that my burger was missing! i am appalled by this.

Always forgot folks and napkins

Great food, be prepared to wait for your food to be prepped.

No atmosphere review as drive through order. Order correct and staff pleasant 😃

Typical KFC. Fast, clean, polite staff

Happy staff that seemed to care

Just purchased a 3 piece colonel's meal. When we got home and opened all three pieces were drum-sticks. One is fair enough. Two is meh! Three is a rip-off! To add insult to injury there were barely any fries. The place had barely any customers - I know why now. Wont' bother coming here again.

No meat on the chicken portions, a few kf chicken bones and a couple of wings, not enough to feed 1 child, let alone 2 adults, sure they cut the meat off the portions prior to cooking this has happened on my last 2 visits so I will not be returning, I ordered 6pcs of chicken, and got the equivalent in meat of 1 drumstick

The building was full of flies, bins were full and service was extremely slow

All ways check you have the right order ok I've got home a couple of times and found I have more than I ordered so someone's got less and then had the hassle of going back most of the staff are brilliant but I have heard one male member being rude to staff and disrespectful about customers

Food was missing from the order yet again. A manager that has no time for you and food going down hill slowly. Not the KFC of late

You have to wait a long time for your order, because there is no fries or chicken, kfc is starting to go down🤷 ♂️😥!

Ordered in house and had to wait nearly 30 minutes....purely because the place was totally full. Food as expected was cooked perfectly. Staff were rushed off their feet but always smiling and polite. Just a pity they don't deliver to where I live....Tydd St Giles

One of the better kfc's. Was only cooking dark meat at time of visit so couldn't get the wing and rib portions I wanted

Well done to the staff here at KFC took my mum and daughter here for tea. Been a couple of times food always hot and tasty so well guy's keep up the good work.

the food came out cold twice and the food comes out so messy, my wrap was cold and they don’t even ask if you want plain mayonnaise or peppered mayonnaise, they don’t do a lot of drink options I asked for plain mayo and the gave me peppered

A visiting back from the tulips, front of house lady serving was very polite, food came on time if parts of were a little cooler than used to normally(not enough to dislike the meal) toilet was clean which yoy don't always see... It's a slightly sleepy KFC, we are not from Wisbech so don't know how busy it usually is, but was neat and tidy if a little lacking in space inside, but was sufficient. Thank you

The service here is anything but fast, it takes forever, they clearly need to reevaluate their efficiency if not they will be losing customers.

Twice a month we go to FFC,in Wisbech and never been disappointed food in really lovely, staff friendly

Greatly improved service at last, well done

13:15 lunchtime and no chicken ready 😤

Good portion, food is piping hot. Chips and chicken are seasoned good.

One of the best tasting kfc…..simple.

Not enough chicken cooked. Twenty minutes wait for chicken to cook.

Staff were amazing short staffed, and had to wait, but they was so positive and apologised for the wait

We waited at the drive through for 20 minutes whilst the car in front had a good chat with the sever who was clearly a friend. The two vehicles behind me reversed out, and we did the same. Very disappointing, we won't be returning.

Absolutely disgusting food, will not be going there again

Great meal, nice, clean environment .

utterly disgusting service from this store and their horrible supervisor. Serving inedible food and then refusing to refund it. Refused to give me her name and refused to give me a receipt. This supervisor is not the type of person who should be running a restaurant. She was so rude and obnoxious and has zero customer service skills. If you see this person working at this store I would walk out and go anywhere else for a better service and food quality. What a disgusting individual she is. KFC if you keep this person employed then you will lose customers daily.

Speedy service, hot food, good quality

Love the food .never had a problem

Just went on drive thru Friday nite 19/01/24. 10.15pm. Super polite staff lovely food, a pleasure to be served!!

It was ok,but they did not have what we wanted,so we had a second choice. Found chicken a bit salty..

Awful food, took ages and was cold when arrived

Massive wait on food the people working are all eating behind the counter terribly ran no leadership clearly all the workers deserve lack braincells

Good food 😋 good friendly service

the food was undercooked, the service was a disaster and I and my family have had stomach problems for 3 days

Went today to KFC Wisbech with my family and normally. I am not too fussed nor do I have a huge experience with KFC however. This establishment definetly provided me with the best southern fried chicken I have had in any other KFC. But what I was really happy for was the amazing seasoning on the fries. I do not know what it was that made them so tasty, I always find the fries are the worse part of a KFC however I wanted to buy another pack as the fries were crispy and not soggy and the seasoning made me want more! Well done KFC Wisbech. You absolutely nailed it and you are a credit to the company. Furthermore, the place was very clean and staff were friendly and professional but will say the reason I have written this review was for the amazing quality of the chicken served as well as the now perfection that are the fries.

We had to wait 45 mins for our food! Apparently not enough frying machines!

went through drivethrough got told to park up it would only be a few minutes,15 minutes later had to go inside to ask where order was,absolutely ridiculous poor customer service

Worst fast food place in Wisbech!!! After having several shockingly bad experiences here in the past I thought I’d just give them another try as I do like KFC and see if their service and food has improved. I wish I hadn’t, I went through the drive though and ordered two fillet burgers and sweet chilli bites to find yet again they hadn’t put in the chicken bites in the bag. I’ve lost count of how many times I’ve got home to find items missing that I’ve paid for or chicken that is quite clearly raw in the middle so from now on I will not ever be using KFC Wisbech again. Can’t believe they’re still in business to be honest

Great place to go. Very great staff. Served food on time. Highly recommended

Waited more than 25 minutes for cooked chicken

Food wasn't great, like it was made yesterday. Chicken did not had any seasoning at all, not even solt. Fries tasted loke they have been made yesterday as well. Will definitely not recommend to eat there.

We ordered a party bucket through ubereats, when it arrived half was missing, no boneless fillets, no hot wings. When I phoned to speak to the not so helpful assistant manager. He tried to blame the delivery driver for either stealing or dropping the chicken. I tried to explain that the order arrived sealed by KFC staff and that they must have forgotten to pack the fillets and wings. He then became very rude and told me to take it up with ubereats. He apparently hears this sort of thing often. To be quite honest I'm not at all surprised!! THIS IS DEFINITELY ONE TO AVOID.

Came at 21:30 on Sunday, no response on drive trough, came down the window but none of the employees where interested just gave me a brief look and ignored my presence

I went to the Wisbech KFC for a takeaway 4 piece chicken meal and a fillet burger meal they were the worst meals I've ever had when I got home there was only 2 scabby bits of chicken in the bag ,the chips were cold and dry ,the fillit was about the size of an Oxo cube dry and cold ,it was that bad I couldn't be bothered to go back for the rest even the dog wouldn't eat it

Good location for wisbech, nice KFC food

Went to kfc for lunch with my dad, I was looking forward to it, as I hadn’t had kfc for a while. Ordered our meals on the tap screen. No receipt?After we ordered, the food took ages. They wasn’t many orders on the screen, so I was surprised why it was taking too long. When we got our food, I immediately realised that the coleslaw was missing, and after reminding the server he gave us it. No problem, I thought, mistakes happen. Then we sat down, to an table that was unclean, like the others. After getting some serviettes (no serviettes, just blue roll). After sitting down, I realised another piece of my box meal was missing, a piece of fillet. After telling them, they told us that they would hand it to us when it was ready. I ordered a zinger meal (supposedly spicy, it wasn’t.) and after eating I realised that they still hadn’t given me the piece of chicken. Finally, after reminding them again, they gave us the chicken and after eating we went to put our rubbish in the bin. The bin was overflowing, so my dad had to push the rubbish down to fit our boxes. Nice food, just unkept and poor service.

The worst thing they have only Uber eats delivery service. After order it took 1 hr and 15 mins to delivery, when ordered shown standard delivery 15 mins to 30 mins. What a worst service. The delivery man collected food from MC Donalds Frist and then kfc and delivered MC Donalds and then delivered kfc. I could have walked and brought in 20 mins. Never again I buy kfc online through delivery using Uber eats. Kfc should think of some other way to delivery if not you will lose customer like me.

Always slow service here, even though there was hardly anybody In. Staff friendly enough, bit so slowwwwŵ.

Got order and asked for fork and spoon but didn't have any also no cheese and the rewards scan didn't work. Normally no problems but this day was very poor.

It was very good here upto about 6 months ago the meal I just attempted to eat was incorrect in more ways than one stone cold and just awful . Deleted the app unfortunately I'll never come here again .

Waited 15 minutes for my order, it would have been nice to have been told how long it was going to be, But nothing not even a sorry, very poor customer service.

Waited over an hour for a single chicken burger when I got it it was cold, staff are so disorganised it's unreal if I could give zero stars I would

Totally messed up our order. How hard is it to fill a bucket from a list? It's their job.

Very bad service, sat in and had to wait 30 minutes for our food. The staff seem like they don’t want to be there very poor for a “fast food” service.

Waste of money, chips looked liked they had been sat there for hours cold and tasteless as for the festive tower burger again cold the bun had a vinegar taste and just fell apart and the stuffing just over powdered the whole thing, I think the only thing that was ok was the drink. Overflowing bins and a smell of old cooking fat as you walked in. Out of 10 that will a be 0

Manager behind counter was excellent, I complained large chips was tiny, he gave me another bag no problem, excellent

Possibly the worst KFC in the country! Buns: dry, stale, way over-toasted. Chicken fillet burger: under cooked, upside-down, no sauce. Zinger burger: stone cold, rock hard coating, bun so hard it could've been used as a doorstop. 10 piece variety bucket consisted of 10 legs, no variety at all, all over cooked and had a nasty smell. Staff made no attempt to be friendly, seemed bored and fed up. Customer service was zero. Restaurant full of noisy teenagers shouting and screaming with laughter, no way to enjoy a meal with that going on. Will never be going back to Wisbech KFC, would rather travel the extra distance to March or King's Lynn which are consistently good.

Chips are very very scrumdidlyumptios yummy yummy in my tummy

Long wait as always here. New fries are awful

Well to expensive for the product as only wanted chicken got charged full meal price.

I wish I could rate this branch higher. The staff members are courteous and friendly, but they get the orders wrong far too often. KFC chicken just does not taste the same anymore, either. Just bland.

Absolute joke was waiting at order point for 15 mins only vehicle there then went to collect food to be sat waiting 45 mins later food turned up oh my frozen shopping defrosted

The staff was so friendly, especially the young male employer at the till.

Appalling service waited over hour for food and when we requested a refund coz we waited too long they yes if we give food back as that's really bad waited over a hour and ended up with no food, Managers actions was appalling

HGV driver strapped for time . X2 simple wraps Waited 25 minutes. The place was dead . Not happy .

It's not a bad place to eat except for the noise of the people who scrape their chairs over the floor, making a hell of a din!!

Never again. It took them 30 min for 2 zi ger meals. They forgot the drinks aswell. My mate received the bag upside down…. Most rubish and most unfriendly KFC ever!!!

Received the order upside down with a half of hour delay… worst service ever

Can never get their orders right. Instead they replace it with anything that comes to hand. Don’t waste your time ordering on Uber ect instead walk in so you ain’t disappointed. Annoyed is an understatement.

Food was nice, took a long while tho.

Ordered a meal to be delivered, it arrived quickly but cold...there were no more that 12 chips! Which I had to microwave along with the chicken..I don't blame deliveroo They can only deliver what they are give..to be fair the meal was sub standard and cold..shall not use KFC again ..rubbish

TERRIBLE SERVICE,HALF FOOD ORDERED WAS MISSING REST COLD,WONT ORDER FROM THERE AGAIN.

Not good service lacking always doing drive through and forget about people actually in building at counter chicken was horrid over cooked near black flat like it had been dipped in paint flake and chicken not cooked again 2 people serving 1 person attitude of staff behind cooking was dismal and who cares 😑 no wonder it's not full ... it should be full of people all the time, but hey ho kfc don't care, so why should people pay good money for disgusting food ..won't be going there again . I do not recommend eating anything from this kfc young lads more concerned about impressing there friends that were eating in so took ages to get served ..

Congratulations KFC wisbech. What an absolute delight it was coming to you tonight. Our friends have specific dietary requirements and you were happy to oblige unlike the useless lot at kings lynn, possibly the worst KFC in the uk. Jasmine at wisbech was absolutely lovely happy, helpful and extremely friendly a joy to talk too and this girl could teach kings lynn a lot about customer service, attitude and friendliness. Thank you jasmine. All in all a complete joy thank you Rizzo a great experience

This place was filthy. None of the tables had been cleaned, the floor was covered in dirt, there was no toilet paper in the holder, and I didn't really want to touch anything in there. The food was nice, the lady who served us was polite and friendly but there was no reason why the place couldn't have been wiped down. I bet if you went across to McDonald's, they would have been busy instead of quiet like KFC.

Big pot hole in entrench be careful.