KFC Wincanton - Lawrence Hill in South Somerset

Got food poisoning! was sick half hour after eating a chicken wrap from here and really ill no wonder the car park is always empty

Sadly not what I ordered but hungry and didn't have time to order again

Great for a quick lunch when travelling the A303.

I went to the store after about a year and I felt a huge difference. The atmosphere was really welcoming. The staff were really friendly and despite of being busy, I got my food within a blink of an eye. It was fresh and tasty amazing. Never have I ever expected this change. I will definitely come back here for more. Wish a very good luck for the NEW TEAM.

VERY FRIENDLY STAFF. It was really busy, the manager handled professionally and the food was fresh and tasty.

Having popped in to break a long journey, we were kept waiting 10 mins by the server who was talking to another member of staff at the till before even ordering. We were then served all the food in one bucket despite ordering two meals to eat in. I asked for a card tray and was handed another bucket in an offhand manner. The restaurant wasn’t busy but the bins were all full to overflowing, tables had stuff all over them and the food at best was average, had obviously been sat in the warmer for a while. All in all not a good experience and we won’t be returning despite regularly passing this outlet.

It's been months and still no coffee available. Very quiet but food was ok

Friendly staff, was mid afternoon so not many customers.

Good place to enjoy time witj family. Such a huge place. Staffs are friendly & Very well mannered. If you are travelling A303 perfect place to have something.

Food was fresh hot and delicious. But I have to say I was very disappointed when I was told that I would have to pay for dips. This was the first time in my entire life I have ever been told by any KFC that this was the case. If you're expecting free dips with your meal this KFC will charge you be warned!

It’s really a great experience so far. My friend works there. He told me how they work in the store. Just loved their environment. Really love the staffs. They are literally well mannered. Happy to say something good about KFC Wincanton.

Found a baby’s head in my chicken

The staff were extremely helpful and very polite. My order was exact! We will be using you again. Thankyou 🤩

This is the worst KFC I've had. Ordered a family boneless meal for our family and the chicken was too chewy to eat..I don't know if they're cooking it for too long or re-frying old chicken but it was an awful rubbery texture.. The corn on the cobs were not cooked long enough as they were not really edible. I wouldn't eat here again.

Well for the first time in a long time a fast food restaurant, that is fast food. We ordered and within under 5 minutes the food was in our hands, hot and lovely. Restaurant very clean and toilets clean. Staff friendly and cleaning tables as well. Well done, nice to see a restaurant for the first time that is clean, and fast hot food. Staff where also drive though.

Visited yesterday. Couldn't find out to buy from the menu. Cashier help us really well by giving a solid Deals. Really a good place to take break from A303. All the staffs are really friendly. Cheers to all

Very much satisfied with their service. They have improved themselves in couple of months which is remarkable. Now they need to start Delivery Service.

My disappointment is immeasurable, and my day is ruined! I placed an order for 3 Vegan Burgers and chips via the KFC app. I arrived at the closed up and dirty drive-through hatch with my order number in hand to be told that they don't do Vegan Burgers at that store.

Service is just slow takes over 30mins for a simple popcorn meal. But they clear the order screens to fake the order completion times.

Didn't have many of the sides, didn't even offer to swap one large beans for two small like every other KFC would. Staff making the best of a badly run KFC. Ask for a mini fillet burger with normal mayo, was given a mini fillet strip instead. Would not be going back to be honest.

went through the drive through today. all staff were very rude. in particular alex. he is completely unprofessional and volatile. will not be returning

the last few times i have been into KFC wincanton, the staff have treated us very poorly, in particular alex the manager, he was completely unprofessional and rude and has no respect for customers, we were discussing our order and he told us to “not get gobby with me” i am completely shocked by this and will not be coming back again.

Quick drive through for a family meal

Good to see those smiling faces whenever I have visited. Feeling amazing to come here again & again . Found very good and clean restaurant. After a hectic day a bucket with KFC chicken… can’t express. Love this place

Amazing experience so far. Came here almost in closing time and still got warm food. Really got very good service as always. Happy to come again. Staffs are really friendly. Good to see smile on their faces.

Great KFC location. Spacious and great drive thru access!

Never had an issue here. The staff seem to be having to fight against the awful system they've been made to have. Good to see smiling faces and great service regardless. 10/10 staff

Long wait in car. From drive thru.....when finally got my food chips were hot. Chicken was cold....and the smallest corn on the cobb I've ever seen...if I wasnt driving away..it would gone bk over the counter what a joke...

No self service kiosks so you have to wait for someone to notice you before getting served. Door was filthy but food was ok.

Decent KFC but "management" have decided not to serve hot drinks which seems ridiculous. Still no tea and the fries are horrible.

I remember now why I haven't had kfc for years..terrible...

Clean restaurant. Good taste on food. Well behaved staffs. And , I would say they serve quick

It was so busy just wait 10 minutes which I think fair. But my child went crazy after getting the food. Very good taste so far. Very big space they have. If you are using A303 this is the best place to spend. Speed of service Very good. Menu, i guess Little bit expensive.

very well food.good & clean lobby so far. foods are tasty as well. happy to come again & again. will bring my child as well. they will love it.

Wouldn’t recommend coming here unless you are ok with food that is stored in hot cupboards, not fresh, fries that are lukewarm, nothing is simple it’s always problematic and staff lack knowledge and customer service skills. And worst of all, you do not want to look out when you’re trying to enjoy your food and see rats roaming around. Serious pest control is required - may be something staff need to inform management of. I can’t believe they won’t have noticed rats around the restaurant before. Very off putting altogether!

Food if they have it was rubbish!! Cold even after waiting for it. Got told management had forgotten to order certain items. Although we were the only 4 in the party we had to wait a long time.

I came in after almost 6 months. Staffs were really helpful. Food was hot and very tasty. I would recommend this KFC to my friends now.

Don’t deserve any stars at all. Partner has been very ill for the last 11 days with campylobacter from eating a zinger trilogy box meal. Will never be eating here again. theyve not provided service they should have. had it been one of my children that had eaten it they could have become seriously unwell and that the campylobacter infection can even cause death in young children. He’s had to provide stool sample and that has shown a positive result of campylobacter

Just been here today the place was empty which should have been a red flag. Ordered our food and told that my wife's choice would be another 5 or 6 minutes . After double thst amount of time we approached the counter to ask where our food was wife's meal arrived, my meal however was retrieved from under a heat lamp where it had been sitting since our meal was first ordered. I said I am not wanting that meal it's been sat there the whole time we have been waiting , so the girl disappeared around the back and came back with what she claimed was a fresh meal for me. I opened the box to find 3 pieces of chicken 2 of which were dried up and inedible, I skimpy bag of chips and a box pop corn chicken and a like warm portion of coleslaw, probably the same one that had been put in the box I seen being made up when our order was placed. Took the food back and demanded a refund , absolutely shocking and the place was not clean crumbs from previous visitors still on the floor and on some tables even though the restaurant was completely empty . All the staff stood out the back doing god knows what but it wasn't anything to do with providing good food or good service. I would strongly recommend giving this place a very wide birth .

Not good at all, really old chicken served all the time!!! Even when required fresh and the staff agree they still serve the old chicken. This restaurant isn’t busy enough to store cooked food!!! This has been going on since the restaurant opened I’m live locally. Advise to people pick another restaurant. This restaurant needs to shut down or staff being retrained how to serve fresh food!!!! Wouldn’t feed it to My dogs!!!!

Too slow. Staff totally disorganised

Sorry but think was the worst KFC I've ever been to. Service was atrocious & the food was rubbish

Not that impressed as food very greasey

very good place indeed. quick service. getting better than before

Miserable woman serving with no customer service skills at all had a very rude manner .

Always can rely on good food with KFC

Constantly either no beans or no hot drinks. Otherwise not a bad place to get takeaway or eat in.

I did visit 4 month ago. It was really bad. But today m really satisfied by the services. Its getting far better. Happy to come again. Looks good to change.

Absolute Garbage ! That’s why this place is always completely dead all the time. Worst takeaway I’ve ever had by a mile

The eating experience was so good, with many yummy foods that made the taste in mouth very happy. The help was very good, quick and efficient, making sure everyone had a good time. The people working were very nice and friendly, making the place feel welcoming. They kept everything clean and nice, making it a comfortable place to sit and enjoy food.

The journey to KFC was fantastic. The staff members were exceptionally pleasant and courteous. There seems to be some turnover as I noticed a few new faces. I definitely plan to visit again and highly recommend it.

The culinary voyage was truly remarkable, offering a plethora of delectable delights that tantalized the taste buds with their exquisite flavors. The service provided was of the utmost excellence, characterized by attentiveness and efficiency, ensuring a seamless dining experience. Moreover, the wait times for food delivery were impressively brief, allowing patrons to savor their meals without undue delay. The staff, epitomizing professionalism and grace, extended warm hospitality throughout, further enhancing the overall ambiance. Additionally, the establishment's commitment to maintaining a pristine environment contributed to the overall enjoyment of the dining affair, creating a space conducive to relaxation and indulgence.

The dining experience proved to be an extraordinary journey, brimming with a myriad of mouthwatering delicacies that delighted the palate with their refined and exquisite flavors. The service rendered was nothing short of exceptional, marked by a level of attentiveness and efficiency that ensured each guest enjoyed a seamless and gratifying dining encounter. Furthermore, the swift turnaround for food delivery was noteworthy, affording diners the opportunity to relish their meals promptly and without any unnecessary delay. The staff, embodying the virtues of professionalism and charm, exuded a welcoming demeanor and provided impeccable hospitality throughout, thereby elevating the overall ambiance of the establishment. Moreover, the unwavering dedication to upholding a pristine and inviting environment added to the overall pleasure of the dining experience, creating an atmosphere conducive to relaxation and indulgence.

Outstanding experience, the food was fabulous,great service and low wait time for the food to arrive and the staff were kind and the place was in good condition.

The dining experience was exceptional, with delectable cuisine, excellent service, minimal wait times for food delivery, courteous staff, and a well-maintained environment.

outstanding service. got served really quick. and very clean restaurant

Lovely food as always. But more spicy on the zinger burger

Very poor service missing items general chaos behind the counter

Visit this way once a year. Always good to see Heather behind the counter, you just know then that the standard of food and service is going to be excellent again! Best KFC in the country. Thank you

Amazing food experience so.far. very neat and clean restaurant.

Good food indeed. Amazing taste so far. Will come again with family

Very big space. Cleaned loony. Friendly staff.

amazing experience in there happy to go again

Amazing experience in the store. Served really quick.

Consistently poor standards from this place, why does the Colonel allow it? Awful

Found an employee’s hair fried into my chicken fillets. My name is Hugh Fryer and I am very upset.

Service was good and fast. Fried Chicken was great.

It's a KFC so there's no atmosphere the food was really hot, it hadn't been sitting under the lights for ages. The site looked a bit drab but what do you expect?

We went to the drive through on the way home from a long day out. They took our order and we paid by card. They then said it would be a 20 minute wait. 'No thanks', we said, 'we'd like to cancel'. 'To get your money back you have to go to the KFC website', they said. Apparently they can't do a point of sale refund if an order is cancelled. How ridiculous. We contacted KFC through the website and their response was, 'here is a 10 pound off voucher, we are very sorry', but no refund. We replied and asked for the refund again for the food we didn't have, no response. We called the card company and after almost an hour of explaining they arranged a chargeback, that KFC didn't dispute. It took 3 weeks and more than an hour of our time to get our money back. What we learned, 1. don't go to Wincanton KFC anymore, 2. whatever KFC you go to, pay in cash.

Really happy by food. So far good experience

Very good food. Cleaned restaurant. Friendly staff

Fast food served fast, good food too

No sides service 5 people one person serving 4 others floating seeming to be waiting for the same meals and food worm and no receipt as non of the tills working

Visiting today on the way to collect a client, I stopped here and was given the best service I've ever had from a KFC, the girl serving me was very polite and happy. Amazing!

Dirtiest KFC I’ve ever been too. There wasn’t one table clean although the restaurant was empty. The fire alarm kept going off all the time. Absolutely disgraceful, food was average.

I thought it had shutdown no customers as I just watched and i came to the conclusion that this place is iffy the people who should be working here are just hiding and mess about do no work bathrooms are unclean.

This store went from being the worst to a very nice store to eat at the new manager rakib was so helpfull and the store is now very clean and tidy the staff also talk to you better now and Present themselves better will now be visiting this store more often

After waiting 30 minutes for a drive through which is supposedly fast food 🤔, ordered the food and although provided quickly... Unfortunately when I got home, 2 major components were missing and although I questioned the server, they said of course everything was included.... Poor service

Clean and tidy,nice chicken but not happy with the new chips

Terrible experience ordered on the app, on arrival they did not have vegan burgers available and unable to issue refund. Were then told it would be 20 mins until order would be ready, but they could give us half the order immediately. We said we would wait as did not want half the order to be cold when they were able to complete the order. Avoid

The tables and floors were dirty (spilled food on floor,spilled drinks on tables) Staff not very customer friendly

How slow do they want to be to take an order. Stood in a queue of 2 for around 10 to 15 mins before could order. No self service order kiosks. Needs a refurb.

Nice quiet KFC outlet. Quick service and tasty food. Easy to get to off the A303.

Not sure why this place is the way it is, the food doesn’t seem the same as other KFC’s chicken tonight was I think over cooked as the coating was dark and very dry maybe it was an old bit left over not sure but really not as good as I’ve had in other outlets

First time at this KFC couldn’t fault it. Quick service, food was hot and staff was very friendly.

Food is not halal also the staff is really rude.

Staff let the place down massively. Always seem to have their phones with them which is unhygienic, wear fake nails, hair not tied back properly. On top of that, quite a lot of them won't give the basics like napkins, cutlery, seasonings.. nor offer it. Only upside is that the food is relatively fresh when you get it.

Actually quite good. Visited the Mcds on the same sight last time and was so disappointed I vowed never to set foot in there again, so KFC it was.

Stay away absolutely degrading the managers need to know how to run a place.

Great service from the guys behind the till today. Not often you get such good service at a fast food. Very helpful, polite staff and good food! 10/10

Nice and calm spot 😅 Delicious food

Run by kids, one person on counter, takes ages to order and receive food. Dirty, sticky floor, over priced. Wouldn't recommend maybe try somewhere else

A quiet place to eat fried chicken for lunch just off the A303.

The wings were disgusting and row I could smell the uncooked chicken 🤮🤮

Much better than the Yeovil branch, never had a wrong/sub-par order here.

Waited far too long for service, over 15 min just to order, nobody even came to the counter to take the orders in that time, food was ok but service leaves much to be desired

It's such a shame. I used to enjoy popping to KFC for a sneaky quick nibble. Not any more. Not this one. It's almost like a dying beast waiting to be put out of its misery. The carpark is a mess. The inside is a dive and the food is either, always overcooked or cold. Save your money.

Rubbish go there at 5 o'clock to be told no chicken. Really

Worst KFC experience by far! 1 drive thru window doing orders, payment and delivering food. Waiting ages to place the order. Was then told to park up as it would take 6 minutes to cook. 20 minutes later still nothing. The place had then closed so we couldn’t even go in and ask! Honestly, avoid this place as much as you can. The staff had no care in the world. Taking this further to head office for sure.

Not a big fan of KFC but actually this one was not bad ... Good service not greasy and bloody hot 🙂