KFC Wigan - Manchester Road in Wigan

refurbished opened up saturday 20th sept 24

this is good and i love kfc hot wing but expensive

I've not had KFC for years...got fed up with childish attitudes from staff and the mess of litter...but went on the off chance and staff member are different...friendly and helpful and food is OK...prices have increased but that's just typical for all businesses

Splendid service from an amazingly polite and helpful young girl called Holly. Would defo go again

Somehow missed an entire box meal from my order

Not good had bad experience after bad experience, if another kfc was nearby I wouldn't go again . Only saving grace is the staff on tills always polite and friendly

They did not give me enough food and also they missed out my Nan’s chips

The offer now going on 8 mini fillet is very salty and not up the standard of kfc chicken. Not able to eat and very disappointed

Floor to service area in need of cleaning sticky underfoot Dining area and entrance not ♿

Missed bits off our order and weren't very pleasant when we went to ask for them . Table service was someone hollering over and telling us to go and get it. Food was tasty though.

Chunky over cooked fillet I went to the counter and asked for changing my burger manager said she will change it but i heard other (two young ladies)staff saying there is nothing wrong with it, I spent 25.76 I don't need to lie or anything like that manager behaviour was fine but the other two young ladies are need to sort there self's out if you don't like the Job you do please find another job don't waste other people's money and time plus the toilet was not working properly too you need to do something about it Owner!

Great service. Used to be the go to KFC in the wigan area and it's still very good.

Ordered boneless banquet and they didn't pack the drink or the coleslaw ? Edit: re: reply... how about a damn refund?

Wasn't too keen 😕 on the zinger meal chips was cold, and the chicken didn't taste well, so I won't be going again very soon 👎

Better than most KFC but KFC food isn't what it was.

Great food,but quite empty restaurant

It's a kfc. Not the best I ha e been to.but not the worst either

Best KFC I've visited in a while as much cleaner than others. Quite small restaurant so gets busy a lot. Staff friendly & helpful.

Won’t be going back again chicken was horrible really dark, think they need to change the oil😖

The service was very quick and efficient which was great. Travelled 3 miles by car home and whilst the chicken was ok the fries were cold and needed to be reheated.

Cold reheated(so it seemed) food.

The KFC in Ince has much better food than any other branch in Wigan.

Great well run smooth tasty operation and very fast service with a smile ,good job

Great good service with a smile and I enjoyed the food

Small kfc. No drive through. Only one machine to place your own order. No parking.

Total contrast to the Leigh branch. Food was excellent, tasty , piping hot, exactly what you’d expect. Now my go to for quick working lunch.

Counter service only not a drive through. Staff are helpful and friendly.

Fantastic food and very helpful staff

Realy unfriendly staff the worst I've ever seen

Music is way to loud can't here the cashier to order food. Good service friendly staff and a family atmosphere to the place. Your chicken is the best there is. But your chips taste like they have been in the microwaved. I don't like leaving food but I can't eat them.

Food was pretty mediocre. It was prepared quickly, but kinda costly. The pot my beans came in had dried beans on the outside. No option to customise a twister. Toilets were somewhat clean.

Great service and always quick. Staff are friendly and food is piping hot!

KFC is good food, but what lets this site down is the service. Sadly, I always have to wait long periods for my food, much longer than any other site😐

Good chicken but chips super soggy, considering 90% of a meal is chips it was a shame, especially taking into account the price kfc charges these days...

Terrible, soggy food, soaked in oil. Staff don't want to know. Stay well away.

This is a miserable place to visit. Food was prepared very quick but here's the portion of fries i got with my meal. With two sachets of salt what am I suppose do with all that haha. This place used be rammed on a Friday teatime and it was empty and am not surprised. Overpriced and insulting service. The people in here don't give a flying. No napkins either. Last three Times I've been here I've felt cheated I won't bother again

if you like paying for food you dont get then this is the place for you never known a takeaway mess so much up

Poor chips , chicken coating salty except on one piece of chicken . I have had much better KFC 's

Food not very hot , apart from gravy.. Served by the rudest person ever ... Every table was full of rubbish.....

After a few bad experiences with this shop. I was really impressed. Went in when it was busy and was told there would be a 20 minute wait. I was then asked would I like a drink whilst waiting. When my food was ready the young lady could see I was struggling to carry it and she offered to take it to my car. Food was freshly cooked and very tasty

Excellent customer service and care.

Due to the Lockdown l was pleased in the way the staff we're so Professional in the way they they stuck to the Guidelines during this Pandemic.

Always miss something and good takes a very long time

I got take away. Quick service. Friendly staff. Food was excellent

service a bit slow, staff appear fed up

every time they miss items off my order it’s a joke. Machine didn’t print my receipt so I can’t even challenge them about it.

It's ok Once had a meal which was quite cold and I leave close by...My niggle with KFC and mc D's is the delivery drivers take priority...Just and idea why not have a KFC hub just for deliverys ?

Excellent, food hot tasty, service brilliant as always. Definitely the best I've ever been to would recommend 100%

nobody smiles food made me sick for 2 days not going there again

Gave this place last chance. Its like you place the order and staff duty is to miss out something or give you something you didn't ordered. Never again there are other KFCs in Wigan with far better service. Never again

Clean be cleaner, customer experience could be better

It's gone terrible this kfc . Spent over £50 on food last night and it was a waste of money. The chicken is just like chicken you would get from a normal takeaway now and you expect better with it being kfc. Chips was cold and hard. Drinks warm. Only thing that was good was the cookies.

Top dirty toilet Family toilet and for disability people

Very dirty, not a single clean table and I won't even mention how filthy the toilets were.

I had been waited at the till around 20 minutes to order the food but no one came to till and they were busy with online orders, at last i went to nisa local (the nearby shop) brought a sandwich. Thanks to Nisa local for the speed and reliable service 🔥

Missing items and no one’s take responsibility. Deliveroo got the wrong house at first so waited longer cause of that and then to find out we didn’t have our full order anyway very disappointed

Tables were dirty and staff wasn't too friendly

Best KFC around, best gravy by far

Not been for a while. Really enjoyed the food.Chill out and relax.

Absolutely shocking customer service at this KFC. Usually when I go to this KFC it’s brilliant, however tonight it was awful. I went in with my wife, ten minutes we was stood there before we was even acknowledged and served, despite the fact we were the only customers in the restaurant. One young girl working had a terrible attitude, swearing and storming around with other colleagues in the presence of customers and ignoring us when we needed to be served. When we eventually ordered our food with the girl, the other workers starting complaining saying “oh for f*** sake”, clearly having an issue with what we had ordered. They then told us they did not have three of the items we wanted to order, however if we was informed of this when we first arrived, we could’ve gone to the next nearest KFC, ordered our food, and be on our way home. Unbelievable

Ordered large meals gave normal ones stuff missing sides drinks exetra went in and told tough not on really when paying for a family sized order that comes to £35

Disgusting fat filled, the gravy worse than a dog food I can do better gravy than the flour and coloured nonsense. I had to eat the rubbish because I had no choice and it was a bank holiday not coming back except faced with similar situation and must be mentally prepared. If you gonna have it daily wish you wel Dnt deserve a star

Wolę polskiego odpowiednika KFC ale kurczaki smaczne

Horrible place asked to use the toilet the said it was broken one of the staff members came out after using it then locked it back up the concentraight on delivery's rather than customers in the shop

Food very good but service was poor . The floor was very sticky which was a bit off putting.

Disgusting! So filthy! Floor so dirty that you could slide on it, liquid bin overspilling, half of drinks non available, tables dirty, toilet locked, no hand sanitizer. Will definitely not be coming back

Been sick after meal from there.... dirty tables, dirty floor and poor customer service. Very low standards.

Food was good but tables where dirty with empty food boxes on nearly everyone and kids playing music which looked liked not bought anything from kfc.

Ordered on the screen to be told they don't do Rice boxes! They upgraded at no extra charge so 👍. However didn't get extra dip ordered , one of the gravies we got had less than half in the tub and the coleslaw it was just a basic supermarket smartprice tub 👎 Service was just adverage , waited ages so can't rate above 3.

Had a delivery order the tower burger meal,it was all over the place the bun.only just warm.fast delivery but poor quality of food.would never order on a Saturday again if this is the standard of food I get.

Waited 20 minutes just eat Uber eats all seem to have priority no bottles water won't be going back

Good food quick service. Had to wipe table ourselves tho

This was by far the best kfc in Wigan however recently gone down hill more to the staff missing items that we order every time theres something missing side's, wrong wrap ,corn on the cob so not even bothered going in ages last time the chips were freezing to !

Chicken pieces are awful compared to other stores.

Needs a side entrance for delivery drivers.. they push in and don't put masks on

Worst kfc eva refried chicken burnt to a crisp wont be going again the colonel should be ashamed

Who doesnt like a bit of breast every now and then ,great KFC lovey tasty well cooked chicken .Best in wigan area in my opinion

Best KFC for a long time, absolutely brill! Definitely going again!

Sneaky KFC, no kids. On the move. Busy but tasty snackige.

Not as good it use to be , gave us wrong order and the chicken was dry and coating too salty!

An absolute dump. Tables were covered in rubbish, floors and toilet dirty, no hand san. Food however was palatable.

KFC at ince in Wigan was absolutely filthy ! Went with my two children to enjoy a lovely treat after a lovely day out ...the upstairs area was full of rubbish on the floor , tables not clean ! They wasn't ran off their feet neither ! And so slow at serving ! Won't be going there again ....Staff need to work harder and faster and give the place a good wipe down ....

Fast service, fast food, great when fridge is empty after a long day at work.

Okay as far as a franchise of this sort goes

Very average food just about warm

Good quality food, very friendly service

A bit of a letdown really considering it used to be that one of the best KFC in the County so so wouldn't rush back

One of the staff had a bad attitude

Like the idea you have to wait outside as only 2 customers and 2 drivers allowed in. But can't see how many people are inside. When I did go in 4 drivers came in after me and nothing was said. Food was good and gravy was exceptional, haven't been in so long due to poor gravy. But over all it made my friends 50th birthday

E I understand that there is only aloud 3 in shop at one time but why make paying customers stand outside in the rain but allow 4 Uber driver's stand in the shop? Also was Missing two tubs of gravy when I got my order home.

No popcorn chicken or my dips in my order

Order on line, checked in on arrival, que took ages, food was cold with items missing.

Horrible place. Very dirty. Nobody was cleaning the table and floor, and was not busy. Discusting place. I never will return. No higien. Toilet OMG

Works staf ever. There is no communication between costumer and them, they are rude expecially blond girl. When I go there I feel I have to beg for my food. They should update staff members they look miserable.. Avoid at all costs.

Really gone downhill, the smallest hot wings ever, chips barely warm even when we got them.....

Excellent food and served very hot to takeaway

Lovely staff, clean shop. Order was correct, well better than sthelens KFC.

Waited 49 mins deliveroo ..just eat.. uber eats ..I counted 14 drivers .not safe distancing all shouting and waving their phones ..at the poor staff ..telling them all wait outside ..not listening ..disgraceful.!! It was 1st of January 630pm..not a great experience..

Sign on door says only 2 customers in at any time yet they're letting 6 delivery drivers stand in there so there is a massive line of freezing cold people waiting outside, its taking 40 minutes to even place your order. If you try to walk in and ask anything they ask you to go outside but let the delivery orders take precedent because they've paid the overcharged prices! Sort it out.

Do not use the hand sanitizer. It smells like nothing known on this earth. If there is life on mars, this hand sanitizer smells like the excrement of it. Heed my warning. Foods not too bad though :)