KFC Weoley Castle - Alwood Road in Birmingham

Original time was 20 minutes. it ended up being 1 hour 40 minutes to deliver some cold chicken and chips.

Walking up and down the road I had to drive to fetch it myself off her, foods now freezing

My first Order was cancelled after waiting nearly an hour ,

my kids pineapple stick was missing and I ordered 5 kids meals disappointed coz they were looking forward to them after eating

Delivered ok but missing items from order. Very disappointed.

driver went to wrong address and didn't listen to directions. and then put hands on the underage person who collected package. please review who this person was and coach them on listening and not putting hands on underage person

Hanna was amazing. She corrected my order, very professional 👏

Mussing items - no dip, no coleslaw and nonpopcorn chicken

First visit to this store, quick service and delivery food very hot.

Duento.having familly at home we had to order. A large amount of food which for some reason seemed to amused some workers even to point were they made us feel guilty for ordering an large amount and actually making them work and do something dont like saying it that way but thats how we felt. Covering on the chicken pieces also isnt how i remember kfc this coating was hard and bitty

driver was an hour and half late, so all the food was inedible, such a waste of money and food

Always MISSING ITEMS, mostnof the time, make sure you check your item before you leave, very Obvious they INTENTIONALLY missed items on preparation who ever is the branch manager of this branch is really unbelievable 😡😡😡

we could not taste the flavour at alll on the chicken lt was just boxes of pure grease.

It's better to collect, There is always something missing on a delivery! I have collected the last 3 times, everything was hot, and above all it was all there.

I asked for a white chocolate cookie but instead got a milk chocolate cookie. 😠

Food missing paid 26 pound for chicken and chips we’re is the rest come on get it right

Delivery driver was rude and on the phone. Food was missing.

It was so late - and cold cant re heat it chicken well i dont

My George's favorite place to eat. Staff are really kind and courteous. As he has very special needs they are really lovely with him.

Food cold...Just Eat refusing to refund for item missing. Ordered Pepsi Max received full sugar Pepsi. This Store always messes up orders, via Just Eat in my minimal experience!

I got my food and have of my order is missing really not happy

Horrible greasy chicken and cold fries, also a full meal missing from my order, absolute rubbish

Wrong order received and missing items yet again. In order to get my correct order, I have to order again and pay a 2nd delivery charge that just eat don’t reimburse you for. It happens far too often!!!

Nice when I went food very fresh and tasty

Order was late couldn’t get in contact with them food was cold was never told a delivery time ordered from another takeaway and then my order turned up after so wasted my money as eaten the second order! Terrible experience

don't under stand why you need pin number it's was chicken itz nit going yo run away

Wrong order delivered again getting peeved with this just eat

Only thing I can complain about is the delivery service. Every single time we have things missing.

I went to the desk to ask if they have Halal chicken and after long time waiting nobody came to me to ask what I want and I left without getting my answer. By the way they don't have Halal chicken.

I waited 3 hours for my food but it still did not arrive so I phoned the restaurant and they said their was no driver so I had to spend more money in a taxi to fetch it

Would of been better if the drinks were put in a separate bag. Everything else piping hot but so were the drinks.

Bag that food was delivered in was ripped. Items missing from order. Called the branch to address the issue and found staff rude and most unhelpful. Whole experience was awful. Ruined a family evening meal.

driver again attempted to deliver my food via the dirt track at the rear of the property, clearly stated on the receipt again do not try and deliver this way as we have no access.

Just a part of my food is been delivered

The chicken in one of the burgers was undercooked. I spat it out and wasn't able to eat it. Customer service is refusing to refund me as 'it can still be consumed'. It definitely cannot be consumed, just because it isn't pink doesn’t mean it's cooked

Fantastic food & a great delivery driver, very courteous & helpful. Brought the food up to the flat without even having to be asked. ONE ISSUE I HAVE is actually with the JUST EAT SYSTEM, I WANT to be able to give a tip to the driver AFTER delivery.

only wings in bag no burgers or fries

Great Service! the staff were incredibly helpful and friendly. The restaurant is very clean and I'd definitely return. Big Thanks to Paige (I think it is), for being so accommodating. :)

food was missing and what was actually there was freezing

Terrible service from Awais. Refused to repour my drink which was not what I asked for.

very polite delivery driver and food arrived hot and well packed

Ordered off Uber eats my burger was cold chips where missing the cookies where hard…. Waste of money

It was okay they have lovely staff and yeah recommended to go there

absolutely disgusting. £40 to feed 3 people. The food is cold, The order is wrong. I literally have half a burger and put of 4 pieces of chicken I get 3 tiny pieces of which 2 are legs and a wing and half. Angry doesn't express enough how I'm feeling

good food good price hot food will be back

Sometimes get wrong order. But ok generally for quick service.

Had the zinger ricebox meal was delicious 😋 😋 Thank you

chips were a bit cold but overall food was good

Amazing staff, very kind, food is great CANT go wrong :))

Awful expensive half the order missing won't be returning

One of the cleanest KFC's in the area. This is reflected in the quality of the food. Highly recommended. The fries are still some of the worst fast food fries but this is a KFC UK HQ issue and not something the store can address locally.

Fries and drink was missing. Chicken was not fresh disappointed

Great customer service and great food.

Burnt and cold looks like it was cooked yesterday

Food was sitting in the store over an hour waiting because of a mix up in the shot so was freezing cold to touch none of it could be eaten had to throw it

driver sat for 20 minutes in the same location, made no attempt to call, food has arrived near cold. driver was rude and couldn't explain why he had sat for 20 minutes.

why is it so hard to not miss food items off my order?

Usual KFC food, great staff, quick service. It has a drive thru and a free car park with a time limit.

Missing popcorn chicken from order

I should have had 2 sides with my order but there was only 1,I should have had gravy and sweetcorn but there was no gravy which I need for my chicken,very disappointed,the lady who delivered it was lovely though

Ordered a 10 piece bargain bucket through the drive through got home all 10 were drumsticks smalls ones as well expect 2-3 but all 10 something going on there penny pinching for sure

I went through the drive through and ordered a trilogy box meal and a chocolate sundae. Never had a smaller portion of chips before from any fast food place or any other KFC. The rice I had with it was also very small only filling half the tub, if that; again from other KFCs the portion size is alot bigger. The Zinger burger was not a Zinger burger. It was a regular fillet burger, which was over done and small, more bread than chicken. The popcorn chicken and mini fillet was fine. But as most KFCs do they often leave out the dip that comes with the meal and they did that in this case. The Sundae was put in a flimsy carboard cup which leaked at the bottom. KFC has put their prices up, you would expect with this increase they could atleast get the basics right, and at some KFC branches they do, but at this one not only can they not get the basics right but they give you less food. Ive been dissapointed with my experience at this KFC before in the past but on this occasion its made me not want to go back. Going to avoid this one going forward.

I am happy with my ordered. Thank you

driver delivered to my flat door in tower of block which is good, because all other drivers has issue to go inside as during covid

The courier did not deiver my food. I asked for her to come by the zebra crossing and she did not come. She parked in the wrong placw and then called me a stupid girl for not listening.

I can't review the food as I couldn't place an order. I was struggling with paying on the app so wanted to use cash in the store, but they wouldn't serve me - they wanted me to use the self serve kiosks to place the order. They said they would come and help me if I couldn't manage - why not just serve the customer, especially as I would have to go to the till to pay anyway? There was no queue! Needless to say I left and went to McDonalds instead!

It's a KFC. I waited 15mins in the drive thru queue but otherwise ok

I have just been through the drive through of this kfc and ordered a 6 piece meal. When we got home we had 4 drumsticks and 2 thighs. 5 weeks ago we had 5 drumsticks and a wing, and they forgot the beans(not the first time by any means). My wife worked at kfc years ago and she was told that she couldn’t put any more that 2 pieces the same in a 6 piece bucket. Someone needs to shake this place up. It is very poor

Missing items and it was Luke warm!

Staff rude and having to use kiosk has put us of kfc will not use kfc again would rather go to McDonald’s at least you can order at the counter if you don’t like the kiosks.

forgot chips gave the wrong drink. and food was cold because they mixed cold drinks with hot food. so disappointed

The people working here are as soooo dump, they forgot different items of my orders through different occasions. Please check your order before you drive out of the shop ( drivethru orders).

part of a £45 order missing. haven't got time to complaine. that's why we decided to have a kfc. driver was rude. that's no more custom from us.

Popcorn chicken was missing and fries were really soggy and didn't taste great

No dip after I had added it to my order

Apart from missing a whole meal out the delivery was on time.

Made an order through the drive through this evening. I asked for a 3 Piece variety meal with NO Drumstick PLEASE. Got all the way home to see that every single piece of chicken was a drumstick! After specifically asking for none. I drove back and explained what had happened to be told ‘we gave you all drumsticks because it’s all that was left you would have had to wait 10 minutes for fresh chicken’. In what world is it ok to give a customer something they didn’t ask for?? Why didn’t the kfc worker just simply say ‘no problem, it will be 10 minutes on fresh chicken’ I would have happily waited and wouldn’t have had to drive all the way home and back. They need teaching simple customer service skills.

I really enjoyed throwing up and more. Twice now, won't be a third time eating obviously rank chicken!

Delivery driver went to wrong address/ rd first before calling to get the postcode (on receipt) to deliver food

Kfc has really gone down hill fast The chicken was completely overcooked it was Burned to a crisp un edible Not sure if it was left in the fryer for ten minutes longer than it should have been or it was recooked Either way, the whole order went in the bin. I will never go to KFC again My recommendation, save yourself some trouble and your money and go somewhere else. You will enjoy your food much more.

Wrong order, seems to be someone else’s food.

Orders wrong / missing items consistently over the last couple months

The fries were missing from my order, and out of the 4 pieces of chicken, 3 of them were drumsticks only 1 breast

one side was missing. 2corn on cobs and chips was cold.

Food arrived cold , missing a bottle of tango too , the place is less than a mile away to where it was delivered this is a very poor service 😢

chips were stone cold, chicken luke warm, the gravy was hot.

Food hot nice staff they also were masks and gloves they don't take long to get through a queue so never waiting long big car park and bins so you can eat in car and enjoy hot food and get rid of rubbish in there big bins ....since covid still nice hot food no waiting long staff nice clean every were food luverly...

Not complete order so ive had to go without to feed my kids. Also cold. Will I get my money back from foods ordered and not here. I doubt it

The fries were stone cold and the chicken was also cold not very good at all

They put mayo when I asked no mayo

This order didn’t come to us. The only address on this account was incorrectly registered on the order, leading to the order going to a different postcode. Understandably this is probably an incredibly rare occurrence but this should literally never happen, hire better devs

Food was cold and not edible. Really disappointed as costing us money for a really bad meal I was worried to eat particularly chicken.

Food was cold. They took an order quite far away before delivering ours, and it was obvious the food had been waiting around before they delivered it.

I have been a regular customer eating at least once a week since it opened but tonight I was told that they were too busy to serve me at the counter! My loyal support obviously means nothing to them I won't ever return. I'm sure they just don't care because they are after all too busy!

it was delivered on time but the food was cold as the can of Pepsi had been placed on top of the food and also I was missing a supercharger sauce that I paid £1 so that I could have 2 but I only got 1 which was a shame otherwise the food was better than the 1 in Longbridge

asked for 3 dip and paid for 3 but only got one. seems to me that someone snuggles to put the orders together as not the first time items have been missing from my orders

Delivery good but food was only lukewarm. Had to heat up.

all the food was stone cold it's not the same when you have to put it in the microwave don't think I'll be ordering again.

Everytime I write a note and ask politely NOT to have a drumstick piece of chicken because I don’t like them, and every time it’s ignored. Annoying and a waste of my money

The food is stone cold and inediable